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Hello everyone,
I have placed this question to Imate, bu I didn't find out the right solution. So I'd like to ask for help here.
The matter is:
I currently have the Imate PPC Phone with bootloader 1.06, ROM 1.66 which I bought in Dubai 2 months ago. My Imate has a problem which is it doesn’t come up after going into suspend mode for sometime (I set to turn off device after 1 minutes). From the time start using it, I met the same symptom 4 times. Then, I decided to upgrade to ROM 1.72 which downloaded from your website, after 2 days I had the same problem.
Details of symptom:
-Bluetooth Light: blinking (blue)
-Radio Light: blinking (green)
-Use another phone to call Imate: hear the answering tones but Imate gives no sound or signal.
The only way to get Imate back is hard reset. It’s seem a nightmare to me when I have to do it after 3 or 4 days of using.
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Imate has replied to me:
Thank you for writing in. regarding the issue faced by you, I would like to inquire if you are using an old sim card as the old sim cards are all 5 volt cards and there issue with it used on our devices as it draws too much power. The new generation SIM cards are all 3 volts, so I strongly suggest you ask your GSM operator to issue a new SIM card
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I've checked my operator the SIM is new one and the battery is more than 70% when this happens.
hungdu, I've just posted my similar experience on the other thread, this is my experience:
The issue of the XDA II not responding to anything but hard reset happened to me two or three times, but I was on 1.60.44WWE.
The first time, I reinstalled almost everything to see if a particular program crashed the unit.
The second time, I narrowed it down to GPRS Tweak ... but still it happened.
The last time, I took out a program called SpaceReclaimer, that clears away cached & temporary files ... and this time, perhaps it was pure luck but the problem hasn't occurred since, it's been more than 6 months now.
I have no solutions, but just to share my experience and compare notes, perhaps the new ROM came with an app which messes with system files in background and causes this to happen. Well, at least that's what I suspected what happened to mine as I remember using SpaceReclaimer quite often before those hard resets.
Click to expand...
Click to collapse
At first, I suspected the SIM card as well, as it's more than 4 years old. I think I went to upgrade and got a brand spanking new 64k SIM card, but still the problem persist. It was not until the 3rd time hard reset that I removed some programs to diagnose. However, your device might not be crashed by the same program I had, but do try and seek the "suspect" apps.
I have the same problem on my I-mate JAM, tried several SIM-cards, but it did not help at all. For right now I use ScreenLock program to lock the keys and turn off the screen. But it is inconvenient if you have incoming call or alarm clock starts screen starts to blink with incoming call screen and turns off again in a half of a second. Then incoming call screen comes up again and turns back off etc. I looked on the forums but still have not found any solutin that helped.
I bought my GF an HD2 from flebay, brand new, you know the type of ad "unwanted upgrade".
OK OK I know
It hasn't been blocked so the account is still running OK (seller didn't like the HD2 wanted cash to run an iPhone on the account)
Problem is, after 9months the HD2 has started overheating and rebooting when using data or GPS.
If My Location tries to update it reboots, sometimes goes into a continuous reboot loop, only taking the battery out will stop it.
It gets very warm around where the sim card is when this happens.
We've tried a hard reset, no different
Question: Will HTC honour the guarantee (less than 9mnths old) when I'm not the original owner or should I send it to a repair centre and cough up (I guess it needs a new Mboard )
Has anyone been in this situation?
Have I now got an unsaleable brick?
Thanks
I doubt it, have you tried the latest stock rom? that might change the way it runs
Or a not stock rom and radio from this site?
johnerz said:
I doubt it, have you tried the latest stock rom? that might change the way it runs
Or a not stock rom and radio from this site?
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Click to collapse
Hi, thanks but I'm pretty sure it's a hardware fault
You've checked for a bent battery pin?......
conantroutman said:
You've checked for a bent battery pin?......
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Click to collapse
Thanks
Yep, and cleaned the battery terminals, tried a different battery (out of my HD2).
The phone works OK if we cool it down by leaving it in a cold room for a couple of hours, but then as soon as it gets some hard usage, long phone call, data, GPS it starts to heat up and reboot again.
It just occurred to me we haven't tried a different sim in it, might try that and see if it's any different!
EDIT: GF hasn't used the phone for about a week now, now it won't get past the white HTC boot screen, just continuously looping.
yes they will honour it , i was in exact same situation and they told me it was 100% covered by the warranty , although the blanket email said to include proof of purchase customer service told me not to worry about it . had it back within 5 working days.
definitely sounds like the motherboard. Same problem with mine. T-mobile bought me a new phone.
I think the warranty date period is based off of the imei and when the phone was shipped out. I would call htc and ask. Couldn't hurt
Thanks for the replies, I suppose it's worth a try.
I'll let you know how I get on with HTC
Fixed
Update:
We sent our HD2 back for repair, HTC picked it up and returned it no charge.
Motherboard replaced.
Fault described on the repair document as "MB Current leakage, battery overheat, MB replace."
Totally excellent service.
Thanks HTC we love you
Hi All,
This thread will serve many purposes.
As some of you might have noticed I was absent on these forums for about 3 weeks now. I have just logged in today with a LOT to reply to in different threads. I will try to reply to all those threads as I go along this weekend, but will start off here.
I had presented earlier my issue of TG01 freezing. I could not solve it. No solution was to be found. I contacted Orange, they agreed to replace it for a 'refurbished' handset. Happy days (or so did I think!).
Next day a refurbished handset was sent out. I noticed no issue with it and after 30 minutes or so, it froze! Restarted and froze again! All I could do was call Orange from my landline, explain them the issue - I suspected it was either my SIM card or my SD card - and so did they. So I tried to remove everything and only insert battery and start my phone. Shockingly, it froze and restarted! However, Orange call centre did nothing but blame me on inserting a faulty SD card in first place!
After about an hour's arguements and explainations, they agreed to send me another replacement - this time again refurbished and I agreed on NOT inserting anything but battery to it when it arrives. Next day I just inserted my battery. To my horror, phone froze again giving me an error 'Problem occured with Shell32.exe' - so I called Orange and told them about this when my phone had repeated the process of freezing and restarting for about 4-5 times. Again, they went through diagnostic tests, asked me if I inserted my SD card or SIM card and I said 'No I din't' - so I was told the phone my act this way because of my SIM not in my phone - I should always let TG01 recognise the SIM else it will freeze - That statement MADE NO SENSE to me, but I did as I was told. Nothing worked. So they agreed on sending handset replacement -3 !!
Cutting the long story short - I have had handset replacements - 5 by today!! And all of them froze with or without SIM, SD card! One of the customer service rep did point out that it might be the 'faulty handsets' that were being refused by customers in earlier sales (I presume he meant when SD card issues were found with 6.1 ROMS). All these 5 replacements have proved that it's definitely from Orange's handset side that the fault is re-appearing.
Based on the comment by cust. serv. rep, I am assuming it could be:
a) Firmware issue?
b) Hardware issue?
Now, I haven't researched enough, but in earlier phase, was there an issue with actual hardware? Did Toshiba change anything after those 6.1 call quality and freezing issues? As far as I knew all they did was give us an update with better radio and better OS. Please correct me here!
Could these phones be freezing due to bad flash from Orange's side? Could it be due to faulty radios? I have tried flashing my own ROMs as well as those cooked by others in this forum, but haven't been able to test any as even with cooked roms the phone froze!!
I called about 2 hours ago, and Orange have offered me - DMR (Different Model Replacement) as they think it's TG01 that is causing problem. Guess what did they offer me? A LG GT505 - heard of that? No? Well, neither had I! They said this is THE ONLY phone that is CLOSEST in the market to the specifications, cost and make of TG01 - this made me burst with laughter and anger!! How ignorant is that! I argued for 2 hours going point by point what our TG01 has and what LG doesn't! But all in vain, and there was no compensation offered, no discount on line rental offered, but only a straight question - do you want this LG phone or not?
I haven't been able to use my phone for more than 12-15 minutes constantly in last 3 weeks and sadly I don't think I would be able to for few more months. I don't have the heart that will let me swap TG01 for LG GT505!
In summation after this LONG rant, all I am saying is -
a) I won't be able to release any more ROMs - I was working on three of them.
b) I will be happy to support any developments I have committed to as of now - but I won't be able to test them. So they will all be 'BETA'
c) I won't be able to share this TG01 device for development solely because it's unfit for any sort of testing or development as of now.
d) I am happy to continue finishing my three roms I have been working on since last release and also help in further TG01 development as far as there are enough BETA TESTER who are ready to test them on their device with their own responsibility.
e) This might be my unexpected good-bye to TG01, but not to the community I hope (well, only till I sort out some money for another second hand TG01 that might work on Orange)
f) PLEASE PLEASE Don't go for Orange for any contracts - Especially if you expect to fall in love with your device!
Any suggestion, comments that might help me deal with Orange or come out of this misery, are most welcome.
I am sorry for not being able to respond to your queries (in my PM) and to your posts in various threads - am on it now!
drupad2drupad said:
I had presented earlier my issue of TG01 freezing. I could not solve it. No solution was to be found. I contacted Orange, they agreed to replace it for a 'refurbished' handset. Happy days (or so did I think!).
Next day a refurbished handset was sent out. I noticed no issue with it and after 30 minutes or so, it froze! Restarted and froze again! All I could do was call Orange from my landline, explain them the issue - I suspected it was either my SIM card or my SD card - and so did they. So I tried to remove everything and only insert battery and start my phone. Shockingly, it froze and restarted! However, Orange call centre did nothing but blame me on inserting a faulty SD card in first place!
After about an hour's arguements and explainations, they agreed to send me another replacement - this time again refurbished and I agreed on NOT inserting anything but battery to it when it arrives. Next day I just inserted my battery. To my horror, phone froze again giving me an error 'Problem occured with Shell32.exe' - so I called Orange and told them about this when my phone had repeated the process of freezing and restarting for about 4-5 times. Again, they went through diagnostic tests, asked me if I inserted my SD card or SIM card and I said 'No I din't' - so I was told the phone my act this way because of my SIM not in my phone - I should always let TG01 recognise the SIM else it will freeze - That statement MADE NO SENSE to me, but I did as I was told. Nothing worked. So they agreed on sending handset replacement -3 !!
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Hi.
Did I understand You correctly, they sent You 3 times refurbished unit, different unit each time or it was still Your unit but "fixed" ?
Regards
fxdjacentyfxd
fxdjacentyfxd said:
Hi.
Did I understand You correctly, they sent You 3 times refurbished unit, different unit each time or it was still Your unit but "fixed" ?
Regards
fxdjacentyfxd
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Click to collapse
No!
They sent me '5' times refurbished unit - different unit. Not mine one that was fixed. I was keepint track of IMEI number as I read somewhere on forums about their dodgy dealings. So it was different IMEI number each time i.e. different device - but same problem!
Only thing common was - it was 'updated to 6.5' by Orange.
Glad to have you back on the forum Drupad !
Dont forget to Hard Reset after a ROM Flash! Or after you first recieve it. thatis appaling from Orange. Demand a NEW phone. Not a refurbished. Also that LG is no where near to the TG01 standard. it has only HVGA screen, resisitive touch screen, 600mhz. They call that a worthy tg01 compeitor? I heard a while back they were offering HTC heros. But stay on this forum, don't leave us! haha.. Hope you get your problems solved mate.
drupad2drupad said:
No!
They sent me '5' times refurbished unit - different unit. Not mine one that was fixed. I was keepint track of IMEI number as I read somewhere on forums about their dodgy dealings. So it was different IMEI number each time i.e. different device - but same problem!
Only thing common was - it was 'updated to 6.5' by Orange.
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Click to collapse
I suspect that "refurbrished" units are simply damaged or rather bricked units returned by other users and Orange did not do anything with them.
Maybe You should contact Toshiba UK like user 'El Diablo' http://forum.xda-developers.com/showpost.php?p=11076193&postcount=30
Regards
fxdjacentyfxd
olyloh6696 said:
Glad to have you back on the forum Drupad !
Dont forget to Hard Reset after a ROM Flash! Or after you first recieve it. thatis appaling from Orange. Demand a NEW phone. Not a refurbished. Also that LG is no where near to the TG01 standard. it has only HVGA screen, resisitive touch screen, 600mhz. They call that a worthy tg01 compeitor? I heard a while back they were offering HTC heros. But stay on this forum, don't leave us! haha.. Hope you get your problems solved mate.
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I was so pissed off and mental exhausted - I have had 3 sim card replacements (at first even after me shouting that it's not SIM, it's my phone - they wanted me to 'try' sims) and then 5 handset replacements. After I got each of these items my problem persisted so I called 'technical support' to sort me out - but even after nearly 90 to 120 minutes of diagnostic tests daily, all they did was send out 'another' sim or phone! This just drained me and since I could not even use it as a phone, let alone development - my absense to this forum!
I will try to be back and answer most generic queries which won't need use of my TG01, as I won't rely on my TG01 for now till I know it's fixed!
BTW, they think LG GT505 is THE ONLY competitor of TG01 or I should pay £495 + agree to another 24 months contract and get the phone of my choice! - how convenient.
fxdjacentyfxd said:
I suspect that "refurbrished" units are simply damaged or rather bricked units returned by other users and Orange did not do anything with them.
Maybe You should contact Toshiba UK like user 'El Diablo' http://forum.xda-developers.com/showpost.php?p=11076193&postcount=30
Regards
fxdjacentyfxd
Click to expand...
Click to collapse
I have already wrote an email to Toshiba UK and Orange Executive Office last night, and will hope to get some feedback on how to resolve the issue somewhere in next week. I very much agree to your doubt that at Orange it's been 'overlooked' - they make it shiny and nice looking but original fault in the handset is not resolved at all.
i.e. two handsets had issues with speakers - probably customers returned them due to bad speakers.
one handset had loosly aligned or highly damaged screen and if I press at the bottom of screen, my top bar was automatically responding - even screen alignment din't help!
drupad2drupad said:
I was so pissed off and mental exhausted - I have had 3 sim card replacements (at first even after me shouting that it's not SIM, it's my phone - they wanted me to 'try' sims) and then 5 handset replacements. After I got each of these items my problem persisted so I called 'technical support' to sort me out - but even after nearly 90 to 120 minutes of diagnostic tests daily, all they did was send out 'another' sim or phone! This just drained me and since I could not even use it as a phone, let alone development - my absense to this forum!
I will try to be back and answer most generic queries which won't need use of my TG01, as I won't rely on my TG01 for now till I know it's fixed!
BTW, they think LG GT505 is THE ONLY competitor of TG01 or I should pay £495 + agree to another 24 months contract and get the phone of my choice! - how convenient.
I have already wrote an email to Toshiba UK and Orange Executive Office last night, and will hope to get some feedback on how to resolve the issue somewhere in next week. I very much agree to your doubt that at Orange it's been 'overlooked' - they make it shiny and nice looking but original fault in the handset is not resolved at all.
i.e. two handsets had issues with speakers - probably customers returned them due to bad speakers.
one handset had loosly aligned or highly damaged screen and if I press at the bottom of screen, my top bar was automatically responding - even screen alignment din't help!
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That is appalling.. I've always been dissapointed wig Orange customer support. They are not techinical at all. What about that replacement TG01 you said you were getting.? Have you received it yet? You could check if it has problems with it. I hope the executive of Orange will compensate you for the trouble. I would day a brand new TG01 + cash compensation. They shouldn't be supplying faulty devices. I hope it all goes well for you.. Best of luck!
Hi Drupad2drupad
II know how you feel, I ditched Orange years ago and I am on Pay as you go and get my handsets from http://uk.webuy.com/ grade B or grade A
Anyway my TG01 also freezes a lot and occasionally will not switch on at all so this is what I have found.
If you are using the original 8Gb card supplied with the TG01 from Orange then buy a new one as there are loads of posts of people reporting corruption on those cards.
I say this because when my TG01 refuses to switch on I have to take out both my sim card and sd card then run a scandisk on the card from my laptop then my TG01 will boot (no errors reported from scandisk)
Secondly I have found nearly all the 6.5.3 or 6.5.5 roms keep freezing on me, or my TG01 wont wake up. 6.5 is quite good and I have never had a freeze using 6.1
So my advice just to see if your TG01 will work is to get a decent card first and download the stock Orange rom and flash using this then hard reset then download FFBoys 6.1 http://forum.xda-developers.com/showthread.php?t=679530 and when this completes do a hard reset again and see how this works
Remember to ensure your battery is 100% first.
I know you will not want to stay on 6.1 but if this works then your TG01 is probably ok and go from there.
Keep us posted and good luck.
### EDIT ###
Just remembered...
Someone (cant recall who) made a blank or empty rom for the TG01 especially for users suffering problems after flashing. Once loaded you have to re-flash using the pin method but I remember the developer saying something like 'as this is empty it will case your TG01 to reformat its internal memory' as 'fragmented' memory (I think that's what they called it) caused the reflash to not correctly overwrite the memory
This causes problems as other users for different devices agree about the factory rom first then custom rom afterwards.
olyloh6696 said:
That is appalling.. I've always been dissapointed wig Orange customer support. They are not techinical at all. What about that replacement TG01 you said you were getting.? Have you received it yet? You could check if it has problems with it. I hope the executive of Orange will compensate you for the trouble. I would day a brand new TG01 + cash compensation. They shouldn't be supplying faulty devices. I hope it all goes well for you.. Best of luck!
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Click to collapse
I don't know why I ended up renewing my contract with Orange in first place! Oh I know, because ONLY orange sold this lovely TG01s!!
They don't talk anything more than what it says on their screens! Even the 'technical support' isn't technical! Probably a newbie on XDA can give out more details than that!
Yes I received that handset same day. The executive office - NO REPLY. Toshiba Europe, asked me to send this phone to Toshiba repair centre - however, this will cost me if it's not included in Orange 'warranty'. So I called Orange and they warned me NOT TO send it to anyone at Toshiba or anywhere else directly and bloated some legal lines to me! = I have no phone now! They are still on about the same thing - take the LG GT505 - it's BETTER than TG01.
So far - Orange cust service - not ready to even wave off my line rental for the days I haven't used my phone at all (since mid Jan till today - appox 22 days and I have successfully sent 12 text msgs and used 2 minutes 28 seconds of talk time!!) - reason being - rest of the hours it's freezing, restarting!
Orange exec office - no one has bothered replying, but when I called, the number doesn't seem to be answered at all!
Toshiba - thinks the handset that behaves this way is 'faulty' and needs to be sent to repair centre to 'confirm' and 'repair' - but with £20-£40 of charges involved even if phone isn't repaired!
dr_strangetrick said:
Hi Drupad2drupad
II know how you feel, I ditched Orange years ago and I am on Pay as you go and get my handsets from http://uk.webuy.com/ grade B or grade A
Thanks for this useful link -looks good!
Anyway my TG01 also freezes a lot and occasionally will not switch on at all so this is what I have found.If you are using the original 8Gb card supplied with the TG01 from Orange then buy a new one as there are loads of posts of people reporting corruption on those cards.I say this because when my TG01 refuses to switch on I have to take out both my sim card and sd card then run a scandisk on the card from my laptop then my TG01 will boot (no errors reported from scandisk)
I have at numerous occassions already tried to use (more than 5 different handsets) without any SD card inserted - not mine, not theirs - and it still freezes - So I reckon it's not the SD card issue, but I so wish it was and then at least it would be solved!
Secondly I have found nearly all the 6.5.3 or 6.5.5 roms keep freezing on me, or my TG01 wont wake up. 6.5 is quite good and I have never had a freeze using 6.1So my advice just to see if your TG01 will work is to get a decent card first and download the stock Orange rom and flash using this then hard reset then download FFBoys 6.1 http://forum.xda-developers.com/showthread.php?t=679530 and when this completes do a hard reset again and see how this works. Remember to ensure your battery is 100% first. I know you will not want to stay on 6.1 but if this works then your TG01 is probably ok and go from there. Keep us posted and good luck.
All the ROMs I have used and I have cooked - mostly have been 6.5.3 or 6.5.5 - and I have never faced any issues before. However, I have tried flashing 6.1 FFBoy's ROM, stock rom 6.5, orange debranded by aragon, orange debranded by kevinpwhite and all of my roms, few miroms - but it freezes irrespective of what rom i flash - I have even hard reset my phone i.e. vol up + power + camera exercise.
### EDIT ###
Just remembered...
Someone (cant recall who) made a blank or empty rom for the TG01 especially for users suffering problems after flashing. Once loaded you have to re-flash using the pin method but I remember the developer saying something like 'as this is empty it will case your TG01 to reformat its internal memory' as 'fragmented' memory (I think that's what they called it) caused the reflash to not correctly overwrite the memory. This causes problems as other users for different devices agree about the factory rom first then custom rom afterwards.
This in particular sounds very new and exciting to me - and might work, however all the searches I have done in google and XDA - gave me no results for blank or empty TG01 rom. Do you mean a clean rom or a stock rom? If so I have tried that
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Click to collapse
edited answers above in bold and blue
Cant find that blank/zero rom but I know I've seen it somewhere around here but it was nearly 9 months ago (not sure when it was originaly posted)
If I come across it I will let you know, unless any other members can remember this?
Toshiba 6.5 Rom
Not sure if this helps but I installed the 6.5 rom from the Toshiba site as soon as it came available, as a legit download and have had no issues with freezing at all.
Any newsfrom a new TG?
olyloh6696 said:
Any newsfrom a new TG?
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Click to collapse
So here I am!
Sent an email to the executive office - someone called me back today.
Guess what? They offered me EXACTLY same offers that the call centre offered me and I quote their last line:
"Orange can only offer you LG GT505 as different model replacement - as this is VERY similar to TG01 phone you want. You can either agree to take it or use the current TG01 which you are not happy with. We will no longer encourage discussion"
I am gobsmacked and have no idea what to say!
However, I have asked them to put this in writing in response to my email and have said I will be taking up to Trading Standards as they should not be sending out 'replacement handset' which keep freezing at first place!
She replied: "Yes that's fine, I will respond to your email, but we cannot be held liable if you are not happy with your handset"
After that we have been emailing each other till today. There are string of emails where we cannot solve this issue. I have been told, they won't offer me compensation because I have used their services. Obviously I have used services, by borrowing phones from friends, finding Orange compatible old phones and inserting my SIM inside. How can they expect the customer to NOT use the SIM even though he is paying the line rental for this phone!
They also claimed that Orange Line rental is for the airtime and not the handset- which clearly isn't true - else iPhone, Windows Phone 7 and Nokia 3200 would all be sold on a price plan at same price!! They still claimed it's got nothing to do with handset. If I am not happy with the quality of replacement TG01, as a good will gesture they will offer me 'LG GT505' and no other phone. I take it or leave it. I raised the complaint to CISAS - but was told that since it's an equipment fault they won't get involved. They adviced me to contact consumer direct or trading standard. I opted for trading standard who asked me to contact consumer standard first then trading direct if it's unresolved.
I contact consumer direct and they think under the Sales of Good Act, I should be allowed a working replacement and if that doesn't help then I should be given compensation - So I am going to write to Orange with all these and see what is the response and then I have been adviced to take this to small claims court.
Phew, all this for a working TG01! Don't I just love my TG01!
By the way technical guys out there:
I have been able to find a work around - If I keep my phone in flight mode for about 60-65 minutes after a soft reset and then remove flight mode - it doesn't freeze for 5-6 hours!! If I do a soft reset, don't keep it in flight mode, then it freezes every 10-12 minutes!
Obviously I have a work around now, but why should I keep my phone switched off for 60 minutes every time!! - Does anyone have a reason behind why it happens like this? Could it be something to do with network? SIM? (I have had 3 SIM replacements already)? Battery? It's definitely not memory card, as I have nothing in that slot.
Anyone with any ideas or experience is more than welcome to help me
drupad2drupad said:
By the way technical guys out there:
I have been able to find a work around - If I keep my phone in flight mode for about 60-65 minutes after a soft reset and then remove flight mode - it doesn't freeze for 5-6 hours!! If I do a soft reset, don't keep it in flight mode, then it freezes every 10-12 minutes!
Obviously I have a work around now, but why should I keep my phone switched off for 60 minutes every time!! - Does anyone have a reason behind why it happens like this? Could it be something to do with network? SIM? (I have had 3 SIM replacements already)? Battery? It's definitely not memory card, as I have nothing in that slot.
Anyone with any ideas or experience is more than welcome to help me
Click to expand...
Click to collapse
Nice to see you back with a TG01 What ROM are you using? its strange how many phones have the same issue. Like you said, it could be a SIM card problem. but do you also have 4 different batteries? test them all out individually?
hope you get it sorted soon mate!
Possible solution? I've just been reading back through your OP, and i realised i had a similiar problem like this. i was using WM6.5 for a long time, with no problems.but i used spb backup and switched to 6.1. when restored contacts on 6.1 my phone would freeze and lock up like the problems that you described.. I always thought it was a problem with the ROM but it was actually my backup manager. i remember installing apps, syncing with exchange would freeze the phone. i also remeber spb shell didn't load up. i found a solution, by using PIM backup. now everything works 100%. what backup manager did you use? try pim backup! also did you sync with activessync? that may be a problem. try restoring your contacts with PIM backup!
drupad2drupad said:
By the way technical guys out there:
I have been able to find a work around - If I keep my phone in flight mode for about 60-65 minutes after a soft reset and then remove flight mode - it doesn't freeze for 5-6 hours!! If I do a soft reset, don't keep it in flight mode, then it freezes every 10-12 minutes!
Obviously I have a work around now, but why should I keep my phone switched off for 60 minutes every time!! - Does anyone have a reason behind why it happens like this? Could it be something to do with network? SIM? (I have had 3 SIM replacements already)? Battery? It's definitely not memory card, as I have nothing in that slot.
Anyone with any ideas or experience is more than welcome to help me
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Click to collapse
Hmm , interesting. It seems that problem is with radio. I gues that if You switch radio off ( in fact flight mode does it ) , Your phone will never freeze.
You were changing roms ( and SIM cards too ) so we can rather exclude software ( radio versions ) unless You always had the same radio version ?
Conclusion can be rather unpleasant because it can points to hardware ( GSM module ) problems. I hope I am wrong.
BTH. What will happen if we boot up system without SIM card ? Any radio software and hardware should work but will the phone freeze too ?
SIM card reader is part of radio hardware too and we can not exclude it has problems.
Regards
fxdjacentyfxd
olyloh6696 said:
Nice to see you back with a TG01 What ROM are you using? its strange how many phones have the same issue. Like you said, it could be a SIM card problem. but do you also have 4 different batteries? test them all out individually?
hope you get it sorted soon mate!
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Click to collapse
haha, not back yet oly! this TG01 is only good for about 4-9 hours a day, the rest of the time it goes mental on me! I am trying to sync my sleeping patterns with the phone - which I should be doing after paying fortune to Orange! (line rental + insurance!)
olyloh6696 said:
Possible solution? I've just been reading back through your OP, and i realised i had a similiar problem like this. i was using WM6.5 for a long time, with no problems.but i used spb backup and switched to 6.1. when restored contacts on 6.1 my phone would freeze and lock up like the problems that you described.. I always thought it was a problem with the ROM but it was actually my backup manager. i remember installing apps, syncing with exchange would freeze the phone. i also remeber spb shell didn't load up. i found a solution, by using PIM backup. now everything works 100%. what backup manager did you use? try pim backup! also did you sync with activessync? that may be a problem. try restoring your contacts with PIM backup!
Click to expand...
Click to collapse
I wish this was my case too!
I am using PIM back up too. But the whole issues comes here: As soon as I get a fresh handset from Orange, I don't do anything but put my battery inside it and start. Leave it on my desk, literally stare at it. And it starts acting weird even without the SIM card inserted inside it!! I am still using the official Toshiba 6.5 ROM as I din't dare to flash anything with this freezing issue after i replaced 2 hansets (this is my 5th one!). I am just worried if it freezes while flash, I might end up bricking my phone - I have only installed my PIM contacts till date - nothing else. No apps no reg tweaks nothing! And I am using (whenever it's not frozen) the laggy crappy TG01's official UI - *sigh* regret being with Orange!
fxdjacentyfxd said:
Hmm , interesting. It seems that problem is with radio. I gues that if You switch radio off ( in fact flight mode does it ) , Your phone will never freeze.
You were changing roms ( and SIM cards too ) so we can rather exclude software ( radio versions ) unless You always had the same radio version ?
Conclusion can be rather unpleasant because it can points to hardware ( GSM module ) problems. I hope I am wrong.
BTH. What will happen if we boot up system without SIM card ? Any radio software and hardware should work but will the phone freeze too ?
SIM card reader is part of radio hardware too and we can not exclude it has problems.
Regards
fxdjacentyfxd
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Click to collapse
Hi, thanks for quick response! I am thinking it could be radio too, but it freezes even without inserting the SIM card. I have tried using different SIM card in it, but it still freezes. So I think we can safely eliminate SIM being an issue. I had flashed ROMs in first 2 handsets, but in last 3 I only used TG01s default rom. GSM module - is something I din't think of. But what are the chances that a whole lot of phones (5 TG01s) sent to me had issue with GSM modules?!
Is there a way to solve radio issue i.e. have something like virtual flight mode? where phone will think it's in flight mode, but SIM is active?
drupad2drupad said:
GSM module - is something I din't think of. But what are the chances that a whole lot of phones (5 TG01s) sent to me had issue with GSM modules?!
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Click to collapse
Pure statistics and speculations
As I remember , phones that Orange was sending to You were refurbrished. How do You know :
1) They were refurbrished at all.
2) Even if theoretically they has been fixed ( were in any repair center ), a man
responsible for it was never waiting untill it will freeze. Simply switched phone on, looked it works and switched it off. After such "test" they returned to Orange.
On the other hand, maybe GSM module damage is most "popular" on our tg01 ( excluding pure mechanical ). We do not know any data concerning how many damaged tg01 went to Orange back and why.
Regards
fxdjacentyfxd
Recently my phone started occasionally going into a slow-as-molasses mode where even the simplest task takes 20-30 secs to complete. Of course this makes the phone completely unusable. If I'm on a call and it happens it just turns itself off mid-call or sometimes automatically reboots but the reboot takes forever and the problem is still there. I end up having to take the battery out for a few seconds then it will work normally until the next episode. I have the CPU set to the max speed so normally it's fine. Also, I have a triple battery set-up so there is usually plenty of juice left when this happens. I have no idea what is triggering this and luckily it only happens occasionally. I'm using fxdjacentyfxd's excellent 6.5 ROM and having no other problems. If anyone has a solution or workaround or has experienced this please advise.
Thanks & Merry Christmas!
If the phone is getting hot I have bad news for you. It might be procesor. The one we have is in HD2 and xperia x10 if i remmeber well. The HD2 and same xperia x10 had a big problem overheating and rebooting whille talking , sms-ing, music listening, multitasking... I hope that isn't case for you. Haven't heard yet that someone had broken CPU around here on tg01. P.S. flash new ROM
I have this problem myself with my TG. The only solution it was Miro8 rom in my case. It is because your carrier.
Sent from my GT-I9000 using Tapatalk
nikola92 said:
If the phone is getting hot I have bad news for you. It might be procesor... ...Haven't heard yet that someone had broken CPU around here on tg01. P.S. flash new ROM
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Click to collapse
The phone is not getting hot. Removing the battery then reinstalling it always fixes the problem (so far). I may have to do a hard (master) reset if the problem persists as I realize that one of the problems with Windows Mobile is it is prone to occasionally getting corrupted, at least in my experience with custom WM 6.0 ROM on my HTC 8525 over three years.
Rila said:
I have this problem myself with my TG. The only solution it was Miro8 rom in my case. It is because your carrier.
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Click to collapse
Any idea how the carrier can cause the problem? I've had the same carrier for 5 years including several months with the TG01 and never had this problem before.
yeah, its a WinMo issue
the software gets corrupted.
I faced this issue on my older WinMo devices. best bet is to hard reset!
olyloh6696 said:
yeah, its a WinMo issue
the software gets corrupted.
I faced this issue on my older WinMo devices. best bet is to hard reset!
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Click to collapse
Thanks Oly! Guess I'll do a full backup then BAM, hard reset. Hate to do it, but if it will fix this infernal problem, so be it.
Thanks again & Merry Christmas!!!
CrashMurdock said:
Thanks Oly! Guess I'll do a full backup then BAM, hard reset. Hate to do it, but if it will fix this infernal problem, so be it.
Thanks again & Merry Christmas!!!
Click to expand...
Click to collapse
Let us know how you get on!
Merry Christmas!
-------------------------------
Sent from my HTC Desire S
CrashMurdock said:
Any idea how the carrier can cause the problem? I've had the same carrier for 5 years including several months with the TG01 and never had this problem before.
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Click to collapse
In my case the carrier has two separate network (one for 2G and one for 3G), but it is certain that if i use the phone under that carrier it works as you described!
I put another sim (from another carrier) and the phone work great! So i identify the problem as beeing created by the carrier network or phone radio!
But i tried diferent radio and the result was that no mather the radio version I use the phone get slow in Cosmote network (the carrier I speak of).
Hi, I had exactly the same problem about one year ago.
Used to work the 'hard reset' stuff but in a days it slows down again and again.
I checked my SD card on the PC and looked like it was working fine, but it really wasn't. I had the final clue by using by a few days the phone without the SD... It worked just fine without sd.
So I decided to buy a ultra cool (an expensive BTW) SDHC class 10 and every problem with TG01 was solved!
Well, not every problem... Still having a little one with the GPS signal and the 3G data but it's not about the same thing.. but i'll still reading post here. Just forgot about this problem cause I was using some cooked roms from this place, but I had to return to the Movistar ES original in order to unlock the phone and now... you know, just don't work anymore. If I can't finx this **** with the original rom I'll go back to another coocked one.
Good luck!
kijotex said:
Hi, I had exactly the same problem about one year ago.
Used to work the 'hard reset' stuff but in a days it slows down again and again.
I checked my SD card on the PC and looked like it was working fine, but it really wasn't. I had the final clue by using by a few days the phone without the SD... It worked just fine without sd.
So I decided to buy a ultra cool (an expensive BTW) SDHC class 10 and every problem with TG01 was solved!
Well, not every problem... Still having a little one with the GPS signal and the 3G data but it's not about the same thing.. but i'll still reading post here. Just forgot about this problem cause I was using some cooked roms from this place, but I had to return to the Movistar ES original in order to unlock the phone and now... you know, just don't work anymore. If I can't finx this **** with the original rom I'll go back to another coocked one.
Good luck!
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Click to collapse
Greetings from Thailand, kijotex! Hadn't considered the SD card as the possible problem. Mine is a 16GB Class 6 and seems to work fine. Did you check your SD card for errors or reformat it before buying the new card? I've used the same card in my previous phone, an HTC 8525/Hermes without problems (that I know of).
Thanks for responding & Happy New Year!
CrashMurdock said:
Greetings from Thailand, kijotex! Hadn't considered the SD card as the possible problem. Mine is a 16GB Class 6 and seems to work fine. Did you check your SD card for errors or reformat it before buying the new card? I've used the same card in my previous phone, an HTC 8525/Hermes without problems (that I know of).
Thanks for responding & Happy New Year!
Click to expand...
Click to collapse
So you solve the problem with S-L-O-W think?
How did you solve it?
what was wrong?
I ask you because in my case only after switching the carrier I could use the phone again!
Rila said:
So you solve the problem with S-L-O-W think?
How did you solve it?
what was wrong?
I ask you because in my case only after switching the carrier I could use the phone again!
Click to expand...
Click to collapse
I backed up everything on the phone late the other night and was going to hard/master reset it the next morning but got called out of town and didn't do it. I did swap out my custom triple-battery pack and went back to my original Toshiba battery for a day. Surprisingly, the phone worked normally so re-installed the triple battery pack and it has been working 'normally' since then. I have no idea why. Between the quirks in Windows Mobile and the TG01 quirks I just never know what this phone is going to do next. If/when the s-l-o-w mode problem shows up again I'll hard/reset it and post again.
Cheers...
Rila said:
So you solve the problem with S-L-O-W think?
How did you solve it?
what was wrong?
I ask you because in my case only after switching the carrier I could use the phone again!
Click to expand...
Click to collapse
I finally did the master-clear this week as the phone was getting completely unusable. That seems to have helped tremendously but the phone went into the SLOW mode again today and I had to reboot it 2 or 3 times before it finally was normal. I had just played the Tiger Woods golf game on it for about 30 minutes so wonder if that didn't contribute somehow. I then went into Toshiba Power settings and unchecked the Reduce CPU speed if low battery box even though immediately after playing the game the battery meter showed 70%, but we all know how buggy that is.
My phone was getting screwed up because the case (actually a thin sleeve) was too tight and it allowed buttons to get mashed while it was in my pocket. This may not have been a problem except I had the Lock function disabled. Over time that random button pushing definitely corrupted WM6.5 just like it had done to my old HTC 8525. I'm now using a 2.5" USB external hard drive case until I can find a better fitting one.
I think I finally solved the problem. [crosses fingers] The Master Clear helped with some of the problems, but didn't cure the random S-L-O-W mode. I ended up reinstalling the same ROM and so far the phone is working flawlessly. I'm guessing that WM6.5 became corrupted over time and that was the culprit. I also had the phone Lock disabled and that continually caused buttons to get accidentally pressed while bicycling and/or jogging and speed walks. I personally feel the buttons need a bit more spring tension, especially the Sleep/Lock button on the left hand side. The Lock is enabled now so hopefully that will help.
CrashMurdock said:
My phone was getting screwed up because the case (actually a thin sleeve) was too tight and it allowed buttons to get mashed while it was in my pocket. ............... I'm now using a 2.5" USB external hard drive case until I can find a better fitting one.
Click to expand...
Click to collapse
In case it may be of interest, I have been using the Capdase leather sleeve case for a long time now without any issues. Nice red microfibre lining and pull tab to extract the phone easily. This UK supplier says no longer available, but most likely there are some about if you search a bit.
Best regards,
Kevin
kevinpwhite said:
In case it may be of interest, I have been using the Capdase leather sleeve case for a long time now without any issues. Nice red microfibre lining and pull tab to extract the phone easily. This UK supplier says no longer available, but most likely there are some about if you search a bit.
Best regards,
Kevin
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Click to collapse
Hi Kevin,
Nice to 'hear' from you again and thanks for the tip. I'm using the Mugen back cover for their 2600 mAh battery, although with my custom battery pack. The phone is now about 1/2"(17mm) thick. Do you think this Capdase sleeve will fit?
I'm also glad you answered as I was about to post a new thread or PM you with a question about cooking my own phone config into a custom ROM. After just having to reinstall all of my add-ons, customized SPB GUI, etc., twice while trying to fix this problem, I'm now thinking about backing up everything with a custom ROM. That way if I have to reinstall the ROM I won't have to spend another couple of days getting the phone config back to where it was. I've perused the TG01 kitchen thread but confess I'm still confused about how to do it. And since 99.9% of my stuff is installed on the microSD card will the new custom ROM be able to access that existing data?
Finally, I have to say this phone continues to amaze me (when WM isn't acting up). I just can't see any benefit to 'upgrading' to WP7 like many have done, possibly bricking the phone in the process, or trashing the SDcard, etc. as it just doesn't seem worth it. Now I admit that the reason I bought this phone last year was to install Android, but after having a Viewsonic G-Tablet for a few months with a custom Gingerbread 2.3 ROM installed on it I just gave the tablet back (to my buddy) as it was so freakin' buggy. Bottom line is I'm not so impressed with Android at this point, especially custom ROMs. Anyway, that's my story and I'm sticking to it.
I look forward to your sage advice.
Cheers!
Jim
Well... It appears the TG01 show is over
My TG01 has now gone into permanent S-L-O-W mode and I can't get it out of it. I've soft reset it probably 20-25 times, even yanked the battery out while it's still on hoping to shock the system. Did this many times and it didn't make any difference. I even left the battery out all night last night hoping for a miracle this morning. Of course, no change. I'm afraid to try to reinstall the ROM again as it probably couldn't complete the task before the battery runs down. As it is now I can't even make a call as it simply goes so slow it won't even connect, so if I can't find a solution soon the TG01 is going into the trash bin. During the past 3 weeks I have spent way too many hours trying to resolve this problem and have simply run out of ideas and patience. I also Googled it and a few people have had the exact same problem but no one has posted a solution.
If anyone has a tip or suggestion please advise.
tg01 getting slower
In my case the issue was fully solved by: reformatting sd card (full format) and reflashing the ROM. No freezings since I did it 2 months ago. So, I would say it's either your sd card or your ROM. A hardware failure is also possible but it worth trying before throwing your tg01 in the trash Good luck!
mikiril said:
In my case the issue was fully solved by: reformatting sd card (full format) and reflashing the ROM. No freezings since I did it 2 months ago. So, I would say it's either your sd card or your ROM. A hardware failure is also possible but it worth trying before throwing your tg01 in the trash Good luck!
Click to expand...
Click to collapse
Hi mikiril,
Thanks for the fast response. I've tried everything including reflashing the ROM and even that only worked for a few days. I've been researching the problem again this morning and found the problem and a temporary solution. The problem is device.exe is running wide open using between 95%-100% of CPU cycles. A French TG01 website says it has something to do with clicking on the Restrict Sleep Mode button in the Toshiba Power Saving Settings menu, which I had done at some point, but later went back and unchecked it. Their 'solution' is to activate both Bluetooth and WiFi then turn them off. I confirm that does work until the next bootup or Soft Reset. Maybe there's something in the registry that can undo whatever clicking on Restrict Sleep Mode has done. At least the phone is working at normal speed again, temporarily, so I have a little bit of hope.
Thanks!
Hey can anyone help, I bought a Htc hd2!! But it keeps shutting off and restarting , there is no pattern to this problem, it could do it before I put my sim pin in, or it could do it mid phone call or even after an hours use.... I can't figure it out.... I use a micro sad card in it, as I need to run the programme for work, it's running windows software....
Thanks gareth
garethpepper said:
Hey can anyone help, I bought a Htc hd2!! But it keeps shutting off and restarting , there is no pattern to this problem, it could do it before I put my sim pin in, or it could do it mid phone call or even after an hours use.... I can't figure it out.... I use a micro sad card in it, as I need to run the programme for work, it's running windows software....
Thanks gareth
Click to expand...
Click to collapse
try to hard reset it...
Try with another battery. Mine was resetting itself randomly till I installed a new battery.
Maybe the battery will disconnect for some reason.
bad hardware?
same as mine,and i was still wondering that might be it is because hardware problem on our HTC HD2 because of aging and too much flashing the ROM,we have to admit that our beloved HD2 has been tired of working so hard with all of this tempting ROM,Android and WP7 development,nothing can compare our HTC HD2
Long live HD2