I just bought the gtab from office depot and while I love it the viewing angle is really bad. If I flip it upside down (buttons on the left) the viewing angle is wayyyy better but then I can't watch videos because they are upside down.
Is there anything I can do to fix this?
ryude said:
I just bought the gtab from office depot and while I love it the viewing angle is really bad. If I flip it upside down (buttons on the left) the viewing angle is wayyyy better but then I can't watch videos because they are upside down.
Is there anything I can do to fix this?
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Return and buy an ipad.
goodintentions said:
Return and buy an ipad.
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Office Depot has a no return policy.
ryude said:
Office Depot has a no return policy.
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Yes, it does. They charge you 15% restocking fee if the item is an open box.
Someone on here, who claimed to be working for depot, once suggested that you can exchange the item claiming it to be defective, then don't open the one you exchanged it for and go to another depot to return for a full refund. I've never tried this, but I guess it's an alternative if you have no problem with doing something like this.
Regardless, please read up on an expensive gadget like the gtab before you decide to buy it next time.
The gtab is really not for the faint of heart.
ryude said:
Office Depot has a no return policy.
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not true.
goodintentions said:
Yes, it does. They charge you 15% restocking fee if the item is an open box.
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not true.
Here is OD return policy right from their website:
Technology & Furniture - 14 Day Return Policy:
Your Original Receipt is required for all returns or exchanges of technology and furniture.
Technology products may be returned or exchanged within 14 days of purchase with Original Receipt, in original packaging and with UPC code intact. If product box is opened, we will offer an exchange only. A 15% Restocking Fee will be applied if box is missing any components. This applies to all technology products including, without limitation: Computers, Monitors, Cameras, Camcorders, Projectors, GPS, Printers, Copiers, Faxes, Shredders, Telephones, Wireless Technology, MP3s, TVs, DVD Players, Media, Hard Drives, Peripherals, Accessories and Software. Opened software may be exchanged for the same item only. Please remove all personal data from returned/exchanged product. Office Depot is not responsible for any personal data left in or on a returned/exchanged product. Furniture in new condition, unassembled, in original packaging, with Original Receipt and with UPC code intact may be returned within 14 days of purchase
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That said, the T&C seems contradicting, restocking fees implies refund, missing accessories implies open box, yet the statement before it clearly says "no refunds for open boxed items" but the first sentence enumerates the conditions for return/exchange which doesn't say "unopened box"
goodintentions said:
Return and buy an ipad.
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Yes, because there are no Android tablets that have great screens Return it and fork out an extra $100 for a Transformer, if you can find one (and you will be able to soon). Don't bother trying to sell the gTab -- it's rare to find something that loses so much of its value the moment you hit "Submit" on the order screen.
Regardless, please read up on an expensive gadget like the gtab before you decide to buy it next time.
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Seriously, when I purchased mine, I read every review under the son, and even the positive ones pointed out the less than spectacular viewing angles. I bought it anyway becuase I figured it was something I can live with, and it is.
No one pointed out that setting that allows the grab to rotate 180 degrees?
schettj said:
No one pointed out that setting that allows the grab to rotate 180 degrees?
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Video only plays at 1 orientation, honey dear.
goodintentions said:
Yes, it does. They charge you 15% restocking fee if the item is an open box.
Someone on here, who claimed to be working for depot, once suggested that you can exchange the item claiming it to be defective, then don't open the one you exchanged it for and go to another depot to return for a full refund. I've never tried this, but I guess it's an alternative if you have no problem with doing something like this.
Regardless, please read up on an expensive gadget like the gtab before you decide to buy it next time.
The gtab is really not for the faint of heart.
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I think we're making more drama than is really necessary here, it's not that bad, I happen to love mine. I did not want to spend 500 bucks+ for something I can't expand the memory on, or be able to customize like I want to. Is it for everybody? No, but I think it's pretty darn good. You can always try the Transformer I guess when it's back in stock, otherwise you're looking at spending several more Benjamin's.
californiarailroader said:
I think we're making more drama than is really necessary here, it's not that bad, I happen to love mine. I did not want to spend 500 bucks+ for something I can't expand the memory on, or be able to customize like I want to. Is it for everybody? No, but I think it's pretty darn good. You can always try the Transformer I guess when it's back in stock, otherwise you're looking at spending several more Benjamin's.
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Well, I think all the complainers are drama queens as well. But since they are drama queens, I feel it is my obligation to send them to apple and let apple take care of them.
I recommend apple product to most people who ask me about gadgets and computers for this very reason. The gtab is .3 lb heavier than the ipad, which most people can't even feel the difference. And yet, in the past few months ever since the gtab came out there's been a kazillion people crying bloody murder about the million ton weight of the gtab compared to the ipad.
I feel it is abundantly clear by now that the gtab has bad viewing angles. The only thing we can do when someone asks about how to fix the screen is to direct them to the ipad.
So, in short, I am making a big deal out of this because drama queens want to make a big deal out of it. Apple ipad really is the way to go.
goodintentions said:
Apple ipad really is the way to go.
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Not for me, too expensive, too closed and non-expandable memory. I have 32 Gigs in my gTablet now, I would have had to pay $600 to get that from Apple, and I just don't have that kind of money. I'm sure it is better in some things, but for 300 dollars less I can live with the differences, and I am loving what I have, that's all that's important in the end.
californiarailroader said:
Not for me, too expensive, too closed and non-expandable memory. I have 32 Gigs in my gTablet now, I would have had to pay $600 to get that from Apple, and I just don't have that kind of money. I'm sure it is better in some things, but for 300 dollars less I can live with the differences.
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But californiarailroader, the gtab is .3 lb heavier than the ipad, which equates to 30 pounds in drama queen language. You're not going to be able to live with a 30 pound difference are you?
Personally, I love my gtab. I've already incorporated it into my daily work and entertainment. I use it to read the news every morning when I ride on the train to the city. I read pdf documents with it. Check email. It basically does everything I intended it to do for me. That said, I don't recommend the gtab to anyone. Like I said, let apple deal with the whiners. I only want to help those who genuinely want to explore this neck of the woods.
californiarailroader said:
Not for me, too expensive, too closed and non-expandable memory. I have 32 Gigs in my gTablet now, I would have had to pay $600 to get that from Apple, and I just don't have that kind of money. I'm sure it is better in some things, but for 300 dollars less I can live with the differences, and I am loving what I have, that's all that's important in the end.
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I believe he's being sarcastic, yet realistic.
Basically his thinking (if I may) is that if somebody complains about the weight, tell them to get an iPad...if they complain about the screen, get an iPad. If they complain about lack of iApps, get an iPad.
I've used my stepfathers iPad, I complained about the lack of customization, lack of memory upgrade, lack of USB imput, and lack of "not being an Apple product." Therefore, I got a Gtablet.
essentially, if anyone gets a G-tablet, or ANY OTHER Android tablet and complains that it's not an iPad, then our only advice would have to be, GET AN iPAD!!!
goodintentions said:
Well, I think all the complainers are drama queens as well. But since they are drama queens, I feel it is my obligation to send them to apple and let apple take care of them.
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He was complaining about the bad screen, not about Android. There are people who claim the screen is good, and some who say it's terrible, so I don't really blame him for taking a leap of faith to see for himself. He's found it unacceptable, so he should return it and get an Android tablet with a better screen, of which there a few out now, and several coming in the next few months.
TJEvans said:
I believe he's being sarcastic, yet realistic.
Basically his thinking (if I may) is that if somebody complains about the weight, tell them to get an iPad...if they complain about the screen, get an iPad. If they complain about lack of iApps, get an iPad.
I've used my stepfathers iPad, I complained about the lack of customization, lack of memory upgrade, lack of USB imput, and lack of "not being an Apple product." Therefore, I got a Gtablet.
essentially, if anyone gets a G-tablet, or ANY OTHER Android tablet and complains that it's not an iPad, then our only advice would have to be, GET AN iPAD!!!
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Thank you!
Since the ipad was the first mainstream tablet to hit the market, it is inevitable for people to compare everything else to it. That said, whenever people want to compare the gtab to an ipad, I advice them to get an ipad. Again, if they want to complain about the .3 lb heavier weight, then I advice them to get the ipad. If they complain about the screen, which there should already be a billion reviews telling them about the screen by now, the I direct them to the ipad.
There was a review I read long ago in which the reviewer complained about the black space around the screen. Ironic how after he complained about the black space around the screen he went ahead and praise the ipad, nevermind that the ipad has an even larger black area around the screen.
dfin13 said:
He was complaining about the bad screen, not about Android. There are people who claim the screen is good, and some who say it's terrible, so I don't really blame him for taking a leap of faith to see for himself. He's found it unacceptable, so he should return it and get an Android tablet with a better screen, of which there a few out now, and several coming in the next few months.
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Look, there's been a billion reviews online telling everyone about the bad viewing angles on the gtab. If after that he manages to complain about the bad viewing angles, then I can guarantee you that he will find something else to complain about no matter what tablet he gets. Just direct them to the ipad and let them be apple's problem.
Long ago, I used to work as a cop. You know what different departments do when they find a 10-96 (aka mental subject)? They find an excuse to drive them to the next town over and drop them off there. I was a cop at a Chicago area suburb and we had to deal with Chicago cops dropping their mental subjects in our town almost on a daily basis. While it was annoying, I have to admit that this was really the most efficient way for the Chicago cops to deal with their mental subjects.
What I am proposing is we use this same strategy in our case. We direct all the whiners to apple and let it be their problem. Problem solved.
I will accept all whiners into the fold if it means HC gets a bigger market share
I dropped the gtab because the screen gave me headaches yet I have a transformer on backorder right now. I also am recommending the iPad for most people so I have less wasted time explaining what "root" of the sdcard is so they can install cwm
Once I rooted and put the VEGAn GingerEdition on this bad boy, the screen has seem to have gotten "better". Maybe it's because I actually have market, I can watch flash videos without stutter, apps don't force close every time I try to run them, or any number of other problems I encountered on the stock software.
Honestly, I'm starting to get used to the screen. Plus, I might take a whirl at making a ROM or theming for the gtab
Related
Check it here - http://forum.xda-developers.com/showpost.php?p=17150848&postcount=685
thuddome said:
Check it here - http://forum.xda-developers.com/showpost.php?p=17150848&postcount=685
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The soap opera continues.... I've seen a lot of stories with different takes on this. Officially, I believe they're saying they are just producing another run mainly to fulfill outstanding orders. Apparently (read: "refreshingly") they still care about their company image. In my short time with WebOS, I've come to become quite enamored with it. I hope it and the Touchpad live on. Heck, it just skyrocketed in marketshare!
Man the big deal that's being made about this by people who don't understand how manufacturing works is just mind boggling.
They had a TON of parts sitting around and a production line sitting idle. All they did was decide that they would build out quantities to use up the remaining parts that they had on hand. These parts were ordered probably two or more years in advance of need. Their possible decisions were, throw the parts in a landfill, try to resell them, or use them as originally intended. Choice three is the lowest effort and lowest risk with a guaranteed return, so, done. Simple.
HP is going to have to pay for all those touchpads anyway. They most likely have a contract with the parts and mfg companies for XXX amount of tablets. They could either stop production and pay the parts/mfg companies anyway due to contract obligations or they build and sell what was already in the que. Yes it will be at a loss but only 2/3 of that loss. They could lose 3/3. So, selling what they can is the best move for them and for us. The more TP's sold to geeks, the stronger the dev community and the higher chance a larger player will jump in and take over the hardware and OS.
phobos512 said:
Man the big deal that's being made about this by people who don't understand how manufacturing works is just mind boggling.
They had a TON of parts sitting around and a production line sitting idle. All they did was decide that they would build out quantities to use up the remaining parts that they had on hand. These parts were ordered probably two or more years in advance of need. Their possible decisions were, throw the parts in a landfill, try to resell them, or use them as originally intended. Choice three is the lowest effort and lowest risk with a guaranteed return, so, done. Simple.
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^This.
/thread
Rumor is that Samsung has already made a bid to buy webOS.
thuddome said:
Rumor is that Samsung has already made a bid to buy webOS.
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The problem is,WebOS is pretty much dead. Developers are not going to want to learn it. Think about it,if you have a choice of what to learn,you MIGHT have chosen WebOS before but now you just wont,you will learn to develop for Android or iOS. In fact,if you DO develop for WebOS ,I bet your seriously looking into iOS now,or android and I cant imagine your goign to go back and waste your time. Remember,these guys are doing this to pay their rent and put food on their table,not just to play around. Once HP abandoned it,it has that stigma associated with it and people are going to see it as a losing bet.
Hp threw a billion dollars away on Palm to get WebOS and there is no way they can get most of it back. What they SHOULD have done was drop the price of the tablet until it sold,and talk up their future plans while looking for someone to take it off their hands.
Essentially,its like they had a horse. It was having some health problems and they realized they just didnt want it any more. As such their options were,find someone else to take it off their hands or just shoot it and be done with it. What happened was they got it backwards. They shot the horse,now they are going around asking if anyone wants to take it off their hands.
the average cost of a Superbowl commercial is 3 million dollars for 30 seconds. So lost money from HP really dosent matter. To me, this was all a publicity stunt. And i'm happy, because i got a 150 dollar dual core tablet with 32GB of memory that is about to be ported to android..
pflatlyne said:
The problem is,WebOS is pretty much dead. Developers are not going to want to learn it. Think about it,if you have a choice of what to learn,you MIGHT have chosen WebOS before but now you just wont,you will learn to develop for Android or iOS. In fact,if you DO develop for WebOS ,I bet your seriously looking into iOS now,or android and I cant imagine your goign to go back and waste your time. Remember,these guys are doing this to pay their rent and put food on their table,not just to play around. Once HP abandoned it,it has that stigma associated with it and people are going to see it as a losing bet.
Hp threw a billion dollars away on Palm to get WebOS and there is no way they can get most of it back. What they SHOULD have done was drop the price of the tablet until it sold,and talk up their future plans while looking for someone to take it off their hands.
Essentially,its like they had a horse. It was having some health problems and they realized they just didnt want it any more. As such their options were,find someone else to take it off their hands or just shoot it and be done with it. What happened was they got it backwards. They shot the horse,now they are going around asking if anyone wants to take it off their hands.
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Very good analogy. The only way I could see Samsung biting on a WebOS deal is if they could somehow work it similarish to how Blackberry is trying to do it, and have Android apps run on top of WebOS. WebOS would be their hedge against a Google/Motorola partnership, although doing it this way wouldn't be that good of a hedge because there still wouldn't be any native WebOS apps if in fact Samsung had to break away from Google/Android.
pflatlyne said:
The problem is,WebOS is pretty much dead. Developers are not going to want to learn it. Think about it,if you have a choice of what to learn,you MIGHT have chosen WebOS before but now you just wont,you will learn to develop for Android or iOS. In fact,if you DO develop for WebOS ,I bet your seriously looking into iOS now,or android and I cant imagine your goign to go back and waste your time. Remember,these guys are doing this to pay their rent and put food on their table,not just to play around. Once HP abandoned it,it has that stigma associated with it and people are going to see it as a losing bet.
Hp threw a billion dollars away on Palm to get WebOS and there is no way they can get most of it back. What they SHOULD have done was drop the price of the tablet until it sold,and talk up their future plans while looking for someone to take it off their hands.
Essentially,its like they had a horse. It was having some health problems and they realized they just didnt want it any more. As such their options were,find someone else to take it off their hands or just shoot it and be done with it. What happened was they got it backwards. They shot the horse,now they are going around asking if anyone wants to take it off their hands.
Click to expand...
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Source - http://allthingsd.com/20110829/samsung-eyeing-webos/
webOS will still be supported (According to HP) and patched and also the Palm Pre3 is coming with it on it. With Google making the Motorola deal it makes total sense for Samsung to acquire webOS. And you are right, HP spent $1.2 billion on Palm, you think they are just going to lay everyone off and dissolve the company? Sell it, make some cash. I listen to Wall Street which is usually right about these things because there's money involved. I am with everyone else, I got a TouchPad which works fine for $149. I could care less if anyone ever develops anything for it, it does pretty much everything right now, pretty well. If Android ports to it I will go there but for $149 it was less than my phone.
This entire TouchPad story is the biggest publicity that HP has had in 20 years. With HP in a tailspin, who knows what will happen. On WSJ.com read the article "HP's One Year Plan". That pretty much explains it. If I hear of TouchPads popping up I will report them here. I hope all XDA folks can get one, it's a great deal.
Publicity stunt? Yea, "look at us,we just flushed a billion,dollars of our shareholders money down the toilet,and followed it up by flushing another hundred million away instead of trying to sell off the remaining inventory in a controlled way,or use it as an incentive to drive other sales (buy an hp pc,get a 500 tablet free). On top of that,we want to sell of our pc division,so rather than just doing it,we decided to talk about it for 6 months first so there is plenty of time to be sure everyone can talk up what a loser it is and drive the market price down." I know they say "any publicity is good publicity,but thats really stretching it. It sounds more like "our company is falling apart so we desperatly want someone to take the worst parts off out hands and hope that we can generate enough cash to finance our desperate plan to cling to life"
Sent from my PC36100 using XDA App
From the WSJ SMART MONEY Blog
PAY DIRT // AUGUST 31, 2011, 2:35 PM
At 75% Off, the H-P TouchPad is No Bargain
By Kelli B. Grant
A 75%-off sale is usually both a lure and warning: get cheap now what nobody wanted to pick up at full price.
Shoppers enticed by the fire sales on the $99 H-P TouchPad would do well to keep that in mind, some experts say. H-P recently discontinued the once $399-plus tablet, marking down the remaining inventory to as low as $99. Now the company says it plans to make one last small production run, to be sold this fall for an as-yet-unannounced price.
As today’s Wall Street Journal points out, the decision is odd from a business perspective: It costs H-P $306 to make one 16GB tablet, so selling it for $99 results in a $207 loss. (Analysts say H-P is likely just using the last of its pre-purchased parts.) But the real head-scratcher is why consumers are so eager to now buy a tablet that was roundly reviewed as disappointing for its heft, so-so operating system and lack of apps, says Andrew Eisner, director of content for Retrevo.com. “Unless you have $99 burning a hole in your pocket, you might want to wait,” he says.
After all, the tablet market is nothing if not competitive. The iPad 3 could be coming our way as soon as October, and Amazon is months away from releasing two tablets expected to cost less than $300, Eisner says. Tablet-makers are also likely to offer more incentives during the busy holiday shopping season, says Louis Ramirez, a senior feature writer for sale site DealNews.com. Two days after H-P discontinued the TouchPad, for example, sales popped up on Samsung’s Galaxy tablet, dropping the price from $340 to as low as $280. Deals will be at their best during the week of Black Friday, he predicts.
Material costs make it unlikely that other tablet manufacturers can go much below the $199 price point right now, says Chris Connery, vice president of PC and IT displays for market researcher DisplaySearch. Yes, that’s twice the price of the TouchPad, but those tablets also come with operating systems that have support and updates going forward; the TouchPad has that for now, but H-P has discussed spinning off or selling WebOS, which makes the future of that support uncertain, he says. That also means there’s no incentive for developers to come up with apps that work on the tablet.
Still, the $99 H-P TouchPad provides the best opportunity for consumers who don’t want much more than a cheap way to surf the Internet from their couch, Eisner says. “It might make a nice collector’s item,” he says.
Clarification: A previous version of this story was unclear about H-P’s commitment to support the TouchPad and WebOS.
pflatlyne said:
Publicity stunt? Yea, "look at us,we just flushed a billion,dollars of our shareholders money down the toilet,and followed it up by flushing another hundred million away instead of trying to sell off the remaining inventory in a controlled way,or use it as an incentive to drive other sales (buy an hp pc,get a 500 tablet free). On top of that,we want to sell of our pc division,so rather than just doing it,we decided to talk about it for 6 months first so there is plenty of time to be sure everyone can talk up what a loser it is and drive the market price down." I know they say "any publicity is good publicity,but thats really stretching it. It sounds more like "our company is falling apart so we desperatly want someone to take the worst parts off out hands and hope that we can generate enough cash to finance our desperate plan to cling to life"
Sent from my PC36100 using XDA App
Click to expand...
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Check this - http://professional.wsj.com/article/SB10001424053111904787404576535211589514334.html?mg=reno-wsj
thuddome said:
Check this - http://professional.wsj.com/article/SB10001424053111904787404576535211589514334.html?mg=reno-wsj
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Click to collapse
That was a very entertaining read.
I think you will see lots of devs building apps for webos. There is a large vacuum to fill here, android and ios are already saturated with apps.
My thoughts, there are a few advantages to HP:
1. They have an parts or a contract for X number of units. Seeing the demand it is more cost effective to build these units even if they are taking a loss. Canceling the contract may have cost the the same amount or more.
2. With the number of unites now on the market there will be more incentive for developers to deliver more WebOS apps. The expanded ecosystem also give WebOS more value for potential licensees or buyers.
This makes sense - http://blogs.wsj.com/cfo/2011/09/01/h-ps-touchpad-relaunch-may-limit-write-downs/
And the hits keep coming... - http://professional.wsj.com/article...27390510.html?mod=WSJPRO_hps_MIDDLESecondNews
thuddome said:
And the hits keep coming... - http://professional.wsj.com/article...27390510.html?mod=WSJPRO_hps_MIDDLESecondNews
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Well, she got the job. Time will tell if Ms. Whitman is what they needed or whether she is the same "Nut-Meg" that blew $100 million dollars on her failed gubernatorial attempt.
Seeing as how her business savvy did make her a billionaire at eBay, I want to see if her consumer-focused attitudes will also help us out with WebOS. If she is smart, she will have realized the TP firesale phenomenon is a sign that they could even restart production and sell quite a few more, just not at the original MSRP. Obviously, they can't afford to sell them at $99 again, but they COULD sell them at $249 or so and make up the difference with a heavily expanded software catalog. Hell, add a truly functional USB host and SD Card expandability and I would pay $300 for the thing today.
Amazon is willing to sell their tablet at a loss, hoping for potential revenue from online books and movies.
A team up with Amazon to sell them, sell movies, music, apps, etc., would be a match made in heaven in my opinion.
I've used IOS, Android and WebOS on a tablet.
I'll take how WebOS works every time.
However, the browser is terrible and the apps (or lack thereof) suck...
Put Amazon behind them, devs will jump on board for the product and apps...
ASUS seems to be pretty stiff as far as compensation and fixing the tfp issues, imo it will take legal action to force their cooperation.
Has anyone researched or know anything about bringing a CALS against ASUS for the misrepresentation of the prime? I know the main requirement would be 5mil in question, Im sure at $500 a pop 10,000 defective units sounds reasonable.
Why does people always want to make a lawsuit out of things? If you dont like it or it doesn't do want you want it to do just return it. Nobody is forcing you to buy it.
Your kidding right they didn't make any denials of returns so why sue?
Hey if we didn't discuss lawsuits for every little problem we had, that would be un-american.
Sent from my Galaxy S2
The problem for some unhappy TF owners is the retailer only provides a 14 day return policy. Sometimes it takes 14 days to figure out there's a problem. Plus - if you ship to RMA - that adds 2 more weeks. The return is long past and you're on the hook with a product that doesn't match it's original specifications. I really can't comment on the legal issues, but there are reasons why something more is necessary.
I've been part of class action suits, only because I neglected to opt out. I get notification of inclusion with an opt out, and then 2 years later I get a store credit, of $20 gift card.. I always check the details of the distribution, and it's always some legal firm that gets millions, and the rest get a pittance. Trust me, that's exactly what would happen here.
So even if you think there's just cause, It will not be worth it for anybody except for some ambulance chasing firm.
Asus is making people pay for shipping to RMA for out of box defective products they deserve to have a class action lawsuit against then.
The only ones that gain from CALS are the original filer and lawyers.
Don't need anyone getting a lawyer rich in my name.
I was talking to my attorney yesterday about this. He said that advertising the Prime with a GPS and then removing that from the specs is against the law. He quoted what they law was but I don't remember. I already returned mine so it wasn't anything I would pursue anyway. Other companies have gotten in trouble for advertising something that wasn't true. Back in 2002 Hyundai got in trouble for advertising the Santa Fe had a XXXHP engine when in reality it was 20HP less. Everyone who bought one got an extra year on their bumper to bumper warranty.
btmec said:
I was talking to my attorney yesterday about this. He said that advertising the Prime with a GPS and then removing that from the specs is against the law. He quoted what they law was but I don't remember. I already returned mine so it wasn't anything I would pursue anyway. Other companies have gotten in trouble for advertising something that wasn't true. Back in 2002 Hyundai got in trouble for advertising the Santa Fe had a XXXHP engine when in reality it was 20HP less. Everyone who bought one got an extra year on their bumper to bumper warranty.
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I call bs or your lawyer is not smart, or maybe didn't fully understand the situation.
This is not comparable to hyundai bc they never fudged the specs, the unit indeed has a gps chip, it just doesn't work that well bc of aluminum back. In court they could argue that it works (even though very crappy) and is not a professional gps advice, and they even removed the gps wording from specs to avoid any confusion. The customer is free to return the prime if they need a better gps.
I agree asus messed up with gps, but to say that it is illegal what they did, I have to disagree. I had a og samsung epic and the gps on that sucked (and that was with a data signal) and samsung didn't even bother to remove gps from spec sheet.
Sent from my Galaxy S2
JCreations said:
Why does people always want to make a lawsuit out of things? If you dont like it or it doesn't do want you want it to do just return it. Nobody is forcing you to buy it.
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Are you serious? Because without them companies like ASUS walk all over its consumers. If you are alright with that Ill sell you my 69 chevy runs great! But missing its engine...
Sure maybe a petition might work to get sw changes like the bootloader, but do you really think a petition to fix it will go through? Not without a lawyer it wont.
Consumers like you are the reason companies walk all over us. And I can guarentee when a CALS hits you wont be opting out of your cut.
Bimboy: I dont care if I get a $20 gc or a ten cents card. If it costs ASUS more money and bad rep then fixing the issue then that is sufficient to me.
Lawsuit, already?
I wonder if we are a bit early for a lawsuit. Isn't Asus, fixing some Primes already? And isn't Gary Key of Asus gathering data here, and right on this forum to fix more?
Aren't we going to give Asus some time to fix problems before shouting LAWSUIT... LAWSUIT.. LAWSUIT?
mikevipe said:
Are you serious? Because without them companies like ASUS walk all over its consumers. If you are alright with that Ill sell you my 69 chevy runs great! But missing its engine...
Sure maybe a petition might work to get sw changes like the bootloader, but do you really think a petition to fix it will go through? Not without a lawyer it wont.
Consumers like you are the reason companies walk all over us. And I can guarentee when a CALS hits you wont be opting out of your cut.
Bimboy: I dont care if I get a $20 gc or a ten cents card. If it costs ASUS more money and bad rep then fixing the issue then that is sufficient to me.
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Click to collapse
Sueing Asus over JPS/Wifi(or insert tec issue) issue is just ridiculousness. You don't like it ... take it back. It would be a little different if the thing malfunctioned and hurt someone in some weird way. Things that hurt/affect peoples quality of life ... that is understandable. Sueing companies over things like this is a waste of money and time. I would prefer Asus save that money and put it into their development instead. Everything that costs "company"... eventually always gets back to the consumer.
The product for the most part is exceptional. Everything fuctions, somethings are not fantastic like jps/wifi. Just look around on the net, this is consider'd by most reviewers the best Andriod tablet on the market to date.
I will guarentee you, if everyone returned this tablet because of the GPS/Wifi issue. you would see a new backing on this thing so fast. Asus isn't stupid. For the majority, people find the issues tolerable or they wouldn't get it. As for people who have it that can't take it back ... they would be able to sell it on Kijiji/Ebay in a heartbeat(shouldn't have to, but it is an option).
MooreW said:
Sueing Asus over JPS/Wifi(or insert tec issue) issue is just ridiculousness. You don't like it ... take it back. It would be a little different if the thing malfunctioned and hurt someone in some weird way. Things that hurt/affect peoples quality of life ... that is understandable. Sueing companies over things like this is a waste of money and time. I would prefer Asus save that money and put it into their development instead. Everything that costs "company"... eventually always gets back to the consumer.
The product for the most part is exceptional. Everything fuctions, somethings are not fantastic like jps/wifi. Just look around on the net, this is consider'd by most reviewers the best Andriod tablet on the market to date.
I will guarentee you, if everyone returned this tablet because of the GPS/Wifi issue. you would see a new backing on this thing so fast. Asus isn't stupid. For the majority, people find the issues tolerable or they wouldn't get it. As for people who have it that can't take it back ... they would be able to sell it on Kijiji/Ebay in a heartbeat(shouldn't have to, but it is an option).
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Glad to see that people are so happy to let ASUS walk all over them. The sad truth is court is often the only way to motivate companies to do right. Consumer fraud is consumer fraud returning the unit does not hold them accountable.
mikevipe said:
Glad to see that people are so happy to let ASUS walk all over them. The sad truth is court is often the only way to motivate companies to do right. Consumer fraud is consumer fraud returning the unit does not hold them accountable.
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That would be true if they committed fraud, which they did not. A device not functioning as intended is not fraud.
BongoBong said:
That would be true if they committed fraud, which they did not. A device not functioning as intended is not fraud.
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And they have acknowledged most of the issues, and have issued numerous updates in the 4 weeks since we have had these things.
Yeah, definitely sue.
Sent from my Transformer Prime TF201 using xda premium
mikevipe said:
Glad to see that people are so happy to let ASUS walk all over them. The sad truth is court is often the only way to motivate companies to do right. Consumer fraud is consumer fraud returning the unit does not hold them accountable.
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Click to collapse
You sir make no sense at all. Clearly you must not have read what i wrote. I will make it plan. ASUS has done no wrong. The TFP works just not to "industry" expectations in some regards. ASUS has even gone as far as taking the GPS off of future spec sheets even though said "spec" still functions.
Ya ... i clearly allow ASUS to walk all over me because i refuse to buy a product that isn't up to my expectations(fyi i could care less about the GPS).
A company that doesn't sell anything will soon be no company at all. I thought that was common sense, guess i was mistaken.
FYI: a fraud is an intentional deception made for personal gain or to damage another individual.
^ doesn't fit this situation in anyway.
Here's a "useless" post from me: I regrettably returned my Prime today to OD. I was having questionable wifi performance on my Prime. I'm a PC/Network tech that has everything I own tweaked to perfection, including my router. It's the RT-N16 (Asus). 7' away, signal dropped from 20Mbps down to 11Mbps. With Bluetooth on, it dropped to 325Kbps. The serial # started with B___ (I think BCKOS?) I don't have it in front of me, but it's the older hardware version. Anyway, so I had it boxed up two days ago, but unboxed it last night, as I really didn't want to return it. I figured since I had done a hard reset, that MAYBE it would magically fix itself. However, I spent a few hours browsing XDA, and testing the prime as much as I could and still ended up boxing it back up and shipping it out today. Looking around at other options, as I need something for work, I honestly don't want anything else. I want my Prime back... Just... Working.
My buddy is also looking for a tablet, and before I decided to return mine, he was about to purchase one. I called him yesterday and just told him to hold off.. It IS the best tablet out there, but the few quirks just need fixed before it's something I can recommend.
Issues I had with mine:
1. GPS was horrible (never flexed tablet to see if it'd fix it)
2. Wifi at close range worked good, anything more than 5' dropped considerably
3. With Bluetooth on & connected to headset would bring Wifi speeds to a crawl
4. Browser would hang on loading pages, and wouldn't allow scrolling, often times would state that "browser is unresponsive" and ask if i wanted to wait or close
5. Background formatting was a hassle. Nothing ever fit right (unless i followed some 3rd party tweaks)
6. Updates for Camera/GPS never did anything or improved anything.
7. Tegra 3 Optimized games would hang. Often times screen would go haywire or would open & close instantly without loading the game.
Ultimately, it came down to this: I honestly think that the OP was correct that the pins are the main culprit. I don't think it's something that can be fixed via a software update. Also, I am pretty upset that Asus is making the customer pay for shipping. It is their fault these tablets are having these problems, not the customer. I have always been a fan of Asus, and I'm not going to say that the problems with this tablet are going to make me never purchase another Asus product again.. I mean, look at their history with mainboards & video cards.. Some have issues, but you all know that if you were going to put your trust into either of those products, Asus would be something you would feel comfortable recommending.
I don't feel that we should say "poor Asus" and stroke their ego. I think us, as consumers should stand our ground and demand free shipping to the repair facility for a mistake they made. Just as they'd expect you to pay if you broke it and needed it fixed. They broke it, they fix it. Pretty plain and simple. Anyway, good luck to everyone here. I will be closely monitoring this forum, as I really want the issues resolved quickly.. I can't wait to have that beast in my arms again.
Unfortunately I'm in the same boat. Mine is going back this weekend. I gave it two weeks, but random browser freezes, minor light bleed, game crashes, gps, low wifi power, and all the rest add up to a poor user experience. Make your opinion known with your wallet.
briderx said:
My buddy is also looking for a tablet, and before I decided to return mine, he was about to purchase one. I called him yesterday and just told him to hold off..
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If the pogo pins turn out to be the reason for different wireless performance between Prime's, Asus is going to have to come clean like they did with GPS. They can either do it actively (mea culpa) or passively (change the design on future units). If they take the latter path someone here on XDA will figure it out. Regardless, this seems potentially too big to ignore so hopefully there will be some sort of communication and/or design change. Once either occurs people can buy/re-buy with confidence. An uglier route would be for Asus to continue to produce low volumes of Prime's as-is to save face until the TF700's are available. It's obviously not a customer-centric approach but recoups their investment in the Prime and maintains a revenue stream in the short-term. Although the returns have to be killing them from a profitability perspective.
I've been accused of being a conspiracy theorist so I never mentioned this before. But if you watch this official Asus video from CES, their rep makes a big deal at the beginning about the Prime being sold alongside the TF700. Later in the video when talking about the TF700's back cover design he twice mentions the Prime in the past tense saying "had" and "did have." Don't shoot the messenger.
Kobald said:
After that, I might re-consider my position.
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You guys that are taking such a "the Prime's great" stance might want to be a little less confident in your positions. There are issues large and small that affect more than just a handful of devices. Some of the people that have provided commentary on the more serious wireless issues have been h/w engineers and what’s been discussed can’t be fixed with a Band Aid. This isn't just a case of "fanboys" vs. "haters" like you typically see in most forums.
With today's discussion on the pogo pin choice for connecting the Wi-Fi chip to its antennas, there's some serious questions that need to be answered. As all these issues keep accumulating, keep in the back of your mind Asus announced a new device with identical features to the Prime less than three weeks after it was released. They may co-exist peacefully for a long time or Asus could pull the Prime (or put a non-HD display on the TF700 and call it the TF600) soon after it's released as a way of addressing the Prime's shortcomings. With the amount of returns, RMA’s for repair, and scarcity which points to manufacturing issues, what profit their making is quickly evaporating. And no company continues to produce a product they don't make money on. If they do pull or replace the Prime, many will remember those that staunchly supported the Prime when logic dictates there's something very troubling about how it’s come to market.
BarryH_GEG said:
And no company continues to produce a product they don't make money on. If they do pull or replace the Prime, many will remember those that staunchly supported the Prime when logic dictates there's something very troubling about how it’s come to market.
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There you go, putting Asus on the spot again. There is NO WAY they released this tablet without knowing about the GPS, WiFi, WiFi+BT issues. They knew about all of it, but their analysts computed that selling it "as is" would be more profitable than recalling it and fixing it.
For 99% of us, we are happy with screen bleed, bad WiFi range, no GPS, screen colors bad, chargers that fall apart, no BT with Wifi, dead pixels and random reboots. Those issues are non-issues, we love our Primes unconditionally.
Go troll someplace else.
Kobald said:
For 99% of us, we are happy with screen bleed, bad WiFi range, no GPS, screen colors bad, chargers that fall apart, no BT with Wifi, dead pixels and random reboots. Those issues are non-issues, we love our Primes unconditionally.
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Click to collapse
If you're being facetious, that's hysterical.
Go troll someplace else.
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If you're being serious, those are big words for someone with a whopping 19 posts, all in this forum, and all this month.
Maybe.
I'm almost 1-for-2 thanks for posts though.
Kobald said:
Maybe.
I'm almost 1-for-1 thanks for posts though.
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Not a difficult strategy to accumulate "thanks." Demandarin's gotten hundreds that way in a few weeks. Simply jump in to any thread that has an even slightly negative slant and unleash a torrent of positive adjectives. That way, those that are blinded by love for their Prime's will in unison give you tons of thanks for contributing nothing of substance to the discussion. Keep up the good work. You should be at a 100 thanks in no time if that's what you're aiming for.
BarryH_GEG said:
Not a difficult strategy to accumulate "thanks." Demandarin's gotten hundreds that way in a few weeks. Simply jump in to any thread that has an even slightly negative slant and unleash a torrent of positive adjectives. That way, those that are blinded by love for their Prime's will in unison give you tons of thanks for contributing nothing of substance to the discussion. Keep up the good work. You should be at a 100 thanks in no time if that's what you're aiming for.
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Click to collapse
Not my goal Barry, I just try to point out the obvious. I actually agree with most of your posts and have sent you Thanks.
I haven't been around long, but Asus really screwed the pooch on TFP. But for some unknown reason, some people act like TFP is a dear family member and defend it way beyond reason.
Kobald said:
Not my goal Barry, I just try to point out the obvious. I actually agree with most of your posts and have sent you Thanks.
I haven't been around long, but Asus really screwed the pooch on TFP. But for some unknown reason, some people act like TFP is a dear family member and defend it way beyond reason.
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Click to collapse
Well shoot, you were being facetious. I love wicked humor.
Kobald said:
Cool starry bra.
This morning I woke up, took a shower and went to work. Then I went to lunch.
Fact is, NOBODY CARES WHAT YOU DID!!!!
My TFP has screen bleed, bad WiFi, WiFi/BT issues, no GPS and creaky screen. I don't ask for advice or sympathy. I suck it up and deal with it, knowing that my TFP is the most awesome tablet ever designed.
Good luck with your A700, iPad3, whatever when it comes out. But for the next 2 weeks or so, my TFP will smoke the specs of your next device.
After that, I might re-consider my position.
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Click to collapse
I'm not trying to be a jerk here, but if you were talking to me (OP), look at my post:
briderx said:
I will be closely monitoring this forum, as I really want the issues resolved quickly.. I can't wait to have that beast in my arms again.
Click to expand...
Click to collapse
Meaning: I loved my Prime.. No question, hands down it was awesome. Unfortunately for me, using this for business (as I also stated in OP) wasn't an option. And, again, as I stated above, I will be repurchasing it. Just, after the issues that I have with it are fixed. I didn't complain and ask for opinions either.. I formulated my own and acted on my opinion well before posting this.
What's the point of a forum, if you can only post good things about a product? I don't have to agree with your statements, nor do you have to agree with mine.. Both are acceptable! I say, by all means man, if it works for you, keep it! I would too if I didn't have to rely on adequate wifi, or the occasional GPS lock. I was fine with the games crashing.. I didn't want it for games. But all the problems added up to something I feel would ultimately be useless for me to utilize.
If you weren't talking to me, disregard all the above
I get 10 meg down approx 30-35 feet away through 4 walls. The same or better tests than I get with my other devices.
I used to be able to lock GPS still, but not moving, after a pinch near the GPS connector I can lock fine while going 70mph.
No crashes.
No screen bleed.
No color issues or bright spots.
No force closing apps so far.
Dock connects solidly and works great.
Sucks to be y`all.
Yeah, my screen was perfect.. The light bleed was next to zero.. Nothing more than any other devices I own. I also had no dead pixels. Upon upgrading to ICS (did it within the first 5 hours owning it) I had I think 2 random reboots, that was the first day I owned it. Didn't have any after that. I didn't want to pinch the screen, because I was scared of denting it or breaking it, and knowing my luck, it would have happened moments before returning it . I contemplated picking up a newer serial # one, but while in OD, they didn't have any in stock.. I was hoping maybe they had one on display that I could have checked to see if performance was better (browser/wifi) and then just grab another. I posted my serial # above to also let people know, that I was evidently in the group with "older hardware". So, my experiences may have been a bit limited.. I feel naked without mine now
Edit: Kids also keep asking me to get it back because I purchased a few of the Bearenstain Bears books, as well as some free books for kids on the kindle marketplace.. Probably the one thing I miss most. Ha.
Not that it matter or you care, but I have the BC serial that is "older hardware."
Gary posted a possible fix of manually reverting back to HC, changing some setting to what appears to be "normal" and then re-updating to ICS. I didn't touch a thing before upgrading to ICS, but I know some of you got yours before ICS was out.
redpoint13 said:
Not that it matter or you care, but I have the BC serial that is "older hardware."
Gary posted a possible fix of manually reverting back to HC, changing some setting to what appears to be "normal" and then re-updating to ICS. I didn't touch a thing before upgrading to ICS, but I know some of you got yours before ICS was out.
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Click to collapse
What's it supposed to do? I'm curious.. It'd be nice if it fixed some of the app lockups i experienced & the browser sluggishness.. I did mention above, that I did do a factory reset (not manual downgrade then re-upgrade like you posted) hoping maybe that'd fix some of it..
briderx said:
What's it supposed to do? I'm curious.. It'd be nice if it fixed some of the app lockups i experienced & the browser sluggishness.. I did mention above, that I did do a factory reset (not manual downgrade then re-upgrade like you posted) hoping maybe that'd fix some of it..
Click to expand...
Click to collapse
He did not mention what the cuplrit was, but I think it was in reference to the random crashing.
redpoint13 said:
I get 10 meg down approx 30-35 feet away through 4 walls. The same or better tests than I get with my other devices.
I used to be able to lock GPS still, but not moving, after a pinch near the GPS connector I can lock fine while going 70mph.
No crashes.
No screen bleed.
No color issues or bright spots.
No force closing apps so far.
Dock connects solidly and works great.
Sucks to be y`all.
Click to expand...
Click to collapse
Trust me, this won't last. You'll notice some form or fashion of screen defects in a couple of weeks, just in time for your policy to have expired for a return/exchange... in which case you will be forced to ship it off to ASUS.
That will be the cost of your smug sense of self-worth.
I don't believe in a "perfect" TFP, because that would be less likely than seeing a Double-Rainbow, all the way.
Sent from my Transformer Prime TF201 using Xparent Cyan Tapatalk
Reignzone said:
Trust me, this won't last. You'll notice some form or fashion of screen defects in a couple of weeks, just in time for your policy to have expired for a return/exchange... in which case you will be forced to ship it off to ASUS.
That will be the cost of your smug sense of self-worth.
I don't believe in a "perfect" TFP, because that would be less likely than seeing a Double-Rainbow, all the way.
Sent from my Transformer Prime TF201 using Xparent Cyan Tapatalk
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Yes of course, I'll trust the random guy on a forum. I won't consider the multiple friends with them who don't have issues. When a hundred people on a forum complain that means every tablet is bunk.
And by the way, every rainbow is a double rainbow, look a little harder next time.
redpoint13 said:
Yes of course, I'll trust the random guy on a forum. I won't consider the multiple friends with them who don't have issues. When a hundred people on a forum complain that means every tablet is bunk.
And by the way, every rainbow is a double rainbow, look a little harder next time.
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Yeah, but is it all the way across the sky?
briderx said:
Yeah, but is it all the way across the sky?
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It's always the same as the main rainbow, just dimmer and the colors are flipped. I have seen plenty, along with a triple rainbow across the whole sky outside of redrocks in I believe 2008.
I was browsing around change.org today and I came across this. A petition to recall the prime and give users a full refund or an upgrade path to the 700. Not sure why no one but the person who started it signed it. I know if you ***** enough asus will refund your $ so maybe that's why the poster didnt pursue the petition?
http://www.change.org/petitions/asustek-recall-the-transformer-prime
edit: I just signed it for ****s and giggles.. I doubt anything will come from it especially since it doesnt seem the person who posted it is really pushing it.
Probably because it was created yesterday.. I believe.
Oh god, here we go again.
detta123 said:
Oh god, here we go again.
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what do you mean?? I was just asking if anyone has seen it... so oh god yourself.
actually, there was one created with exact same theme a long time ago. it never really gained any traction as the path to upgrade wasn't realistic from a business point of view. I'm not sure if the one you have linked to is the same one. But I've seen a petition just like that made several months ago. I think when we all first heard of the Infinity Pad. Made alot of people mad..lol
demandarin said:
actually, there was one created with exact same theme a long time ago. it never really gained any traction as the path to upgrade wasn't realistic from a business point of view. I'm not sure if the one you have linked to is the same one. But I've seen a petition just like that made several months ago. I think when we all first heard of the Infinity Pad. Made alot of people mad..lol
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yeah I doubt anything will come from it, Just was wondering if anyone else came across it.
But I do know they are offering really unhappy users refunds (my friend was told by gary he could get a full refund for the tablet and dock)
My way of looking at that is this:
If they refund everyone who is extremely unhappy they have to refund them for the full retail price of the tablet and the dock(and I'm guessing tax?). So they have to dish out the retail price of it when we all know it cost them a fraction of that amount to produce them. I honestly think from a business stand point and upgrade path would be better because then they would only have to replace the tablet(assuming the docks are compatible) which is much cheaper for them then refunding the full retail purchase amount. Even if they didnt upgrade the tablet to the 700 and just replaced the backplate on the prime and maybe the wifi/bt and gps modules it would also be cheaper for them than having to refund the purchase price.
And just let me say again.. I was just asking if anyone has seen it or heard of the one I linked. Not trying to promote, have it gain momentum or start a WW3. Just simply wanted to know if anyone else stumbled on it like I have.
These petitions are always worthless.
You bought a consumer product. If you don't like it or it doesn't meet your expectations, return it to where you got it within the return period.
I have never seen a return period that is less than 14 days, and if it takes you more than two weeks to realize that the product doesn't meet your expectations, there is something obviously wrong with you.
If you waited months for an update to be released in order to make the device meet your expectations, I am sorry but you are a fool. You should always buy a device for what that device is NOW, not for what is may become in the future.
In any event, if you want an "upgrade path" here it is:
Sell the Prime on eBay. If you have taken good care of your device you should get at least $400 for it. Use that $400 to help pay for the Transformer Infinity.
almightywhacko said:
These petitions are always worthless.
You bought a consumer product. If you don't like it or it doesn't meet your expectations, return it to where you got it within the return period.
I have never seen a return period that is less than 14 days, and if it takes you more than two weeks to realize that the product doesn't meet your expectations, there is something obviously wrong with you.
If you waited months for an update to be released in order to make the device meet your expectations, I am sorry but you are a fool. You should always buy a device for what that device is NOW, not for what is may become in the future.
In any event, if you want an "upgrade path" here it is:
Sell the Prime on eBay. If you have taken good care of your device you should get at least $400 for it. Use that $400 to help pay for the Transformer Infinity.
Click to expand...
Click to collapse
I think you need to read my post again.. did I say anything about being unhappy? No.. Did I say I wanted an upgrade? No. All I did was ask if anyone came across it... gessh..
I even signed it with this comment:
"I agree there have been many issues with the prime. Not all users have issues but it seems more have them than not have them. I will support this as I do feel the prime wasnt ready to be released. I had issues with my first 2 units. The only issue I have with my current unit is some backlight bleed but my tf101 has worse BL bleed than my prime"
And I do feel the device wasnt ready for prime time. I'm pretty happy with mine. the only issue I really have is the screen bleeding and that's not even that bad and since I have squaretrade I'm thinking of popping it open and fixing that myself.
Hell I was outside yesterday and tried gps for the first time on this unit without the dongle and I got a 12/13 sat lock. Today I tried and I got 8/9. I was pretty surprised by that
graffixnyc said:
I think you need to read my post again.. did I say anything about being unhappy? No.. Did I say I wanted an upgrade? No. All I did was ask if anyone came across it... gessh..
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Dude, take the bug out of your ass!
Did I say anything specifically about you?
Did I mention you in any way?
My comment was 100% focused on the futile nature of these online petitions, which generally go ignored by manufacturers and which are generally started by people who don't exercise the procedures that already exist that allow customers to gain compensation for purchases that do not meet expectations.
almightywhacko said:
Dude, take the bug out of your ass!
Did I say anything about you?
Did I mention you in any way?
My comment was 100% focused on the futile nature of these online petitions, which generally go ignored by manufacturers and which are generally started by people who don't exercise the procedures that already exist that allow customers to gain compensation for purchases that do not meet expectations.
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ok fair enough..lol But the fact that asus is offering refunds to people really unhappy says something as well. It says the company knows they kinda screwed up. Because in most cases: yeah, it is your problem and they dont have to offer you a refund at all. Like you said you have at least 14 days(if not longer) to return to the store. But the fact they are offering refunds to people who ***** enough does say something. Some companies no matter how much you put up a stink wont issue you a refund. A replacement? yes, but how often do they offer full refunds?
Asus should offer a upgrade and make Nvidia pick up the tab for the not ready for prime time T3
Sent from my SPH-D710 using xda premium
graffixnyc said:
ok fair enough..lol But the fact that asus is offering refunds to people really unhappy says something as well. It says the company knows they kinda screwed up. Because in most cases yeah it is your problem and they dont have to offer you a refund at all. like you said you have at least 14 days(if not longer) to return to the store. But the fact they are offering refunds to people who ***** enough does say something.
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I think any company that is serious about their customers does the same kind of thing. At least, HTC replaced my malfunctioning EVO 4G no questions asked. Samsung has replaced televisions and refunded me for broken televisions with no problems.
Some companies give you the run around when it comes to this kind of stuff (Looking at you Sony) but for most companies it isn't worth the negative press, especially in this day and age of internet blogging and twitter.
almightywhacko said:
I think any company that is serious about their customers does the same kind of thing. At least, HTC replaced my malfunctioning EVO 4G no questions asked. Samsung has replaced televisions and refunded me for broken televisions with no problems.
Some companies give you the run around when it comes to this kind of stuff (Looking at you Sony) but for most companies it isn't worth the negative press, especially in this day and age of internet blogging and twitter.
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Click to collapse
you must be good. haha I've never been offered a refund. Replacements I have been offered but never a full refund. Hell I just dealt with an issue with Dell. They replaced my laptop with a refirb(accidental warranty) and started having issues with it two months later. They sent a tech to fix it, he fixed those issues but didnt send him a preloaded HD just a blank one so I have to load everything myself, and after the repair the keyboard didnt fully work. So they come again to fix that, they fix that then one speaker dies.. It took me filing a BBB complaint to have them contact me to give me a brand new system. No matter how much I *****ed before they just wanted to keep trying to fix it.
almightywhacko said:
I think any company that is serious about their customers does the same kind of thing. At least, HTC replaced my malfunctioning EVO 4G no questions asked. Samsung has replaced televisions and refunded me for broken televisions with no problems.
Some companies give you the run around when it comes to this kind of stuff (Looking at you Sony) but for most companies it isn't worth the negative press, especially in this day and age of internet blogging and twitter.
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Oh and sorry for being a little snippy.. It's hot and humid as hell in NYC today and all the garbage is out for collection tomorrow so you can imagine the streets just smell like roses
Technically, refunds aren't given to just any and everyone who asks for it. you have to meet specific criteria for them to even consider it. Mostly just early adopters or people who bought prime before they removed GPS From their official spec, like beginning or first week of January, are eligible. but even then terms have to be met and not all of them can get it. just wanted to clear that up so everyone don't get their hopes up thinking they can get a refund. there's already several reported cases here in xda of people being denied.
I'm still waiting to hear back on certain info that'll clear up alot of things. I think Asus knows even people who have good working tablets might try to get a refund just because infinity pad right around the corner..lol. so they trying to eliminate refunds that have no real basis for getting one. Chances are very high that if you never sent your tablet in for an RMA, then try to come out the blue wanting a refund, they will deny it. They will just say send it in for RMA.
graffixnyc said:
ok fair enough..lol But the fact that asus is offering refunds to people really unhappy says something as well. It says the company knows they kinda screwed up. Because in most cases: yeah, it is your problem and they dont have to offer you a refund at all. Like you said you have at least 14 days(if not longer) to return to the store. But the fact they are offering refunds to people who ***** enough does say something. Some companies no matter how much you put up a stink wont issue you a refund. A replacement? yes, but how often do they offer full refunds?
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I was just about to comment on this ... I purchased my Prime on December 24th and after trying to, more or less, put up with horrible WiFi, completely non-functional GPS, and a proposed dongle solution that was not satisfactory, I was able to return my Prime (and dock) to Asus for a full refund. As a matter of fact, I just shipped it in last week, so I am still waiting on the refund, but I don't foresee any issues. The reason they let me return it was due to GPS issues, and probably legal ones on their part since GPS was a feature when i bought, but did not work, was removed from the spec list, and the solution was not satisfactory. I said all that, to say that the petition is not necessary. If you have a legitimate reason for requesting to return you TF201, they will probably work with you. On the other hand, people trying to get a refund just to get an upcoming model just need to learn some patience, and not jump on the first generation of something (ie. tegra 3). With that said, if your reason for requesting a refund has to do with the GPS issue, I was finally able to get someone with the authority to authorize one in what he said was the "Transformer Prime GPS issue department."
First off: I am not anti-Google. I use all the main Google apps. I have had four Android phones, own 2 Nexus 7's and would take Android over iOS any day of the week.
But...
I am through with this piece of crap that passes for the Nexus 10.
Since buying this thing when it first came out I have had to put up with dodgy wifi connections, creaky flexing back panels, random freezes and reboots, and - worst of all - deal-breakingly poor quality control on the screens. I have been through several RMAs with Google Play (to the point where they are refusing to send me any more replacements - and at the moment they are not even replying to my emails) and am now on my 5th device. All of the devices have had unacceptable levels of light bleed, and - worse still - blotchy screens with uneven yellow or blue tints. I have been through nightmares with the Play store and TNT trying to get devices returned and shipped, and have a pile of email correspondence so long that it could be turned into a Peter Jackson trilogy. The Play store is staffed by some of the greatest morons that I have ever had the misfortune to have to deal with. I have constantly been given wrong or misleading information, and have had to harass and badger them at every stage to get anything done. I still have a device listed as 'pending' on my Google Wallet that has long since been returned, despite being told on numerous occasions that an 'expert' was going to remove it.
For anyone with a perfect device, or who is just happy with their's however it is: I am genuinely pleased for you. This could, and more importantly, should, have been an amazing piece of kit. But as it is, my time with the Nexus 10 has been, without any shadow of a doubt, the absolute worst customer experience I have had in my entire life, by a long country mile.
My blotchy, creaky, light bleedy slab of **** is going back. I'll be getting a full refund and returning to my long neglected iPad. Which actually works like it's supposed to.
YMMV
my two cents
When you got the second sample and were still unhappy then it was masochistic to keep trying. You should have given up and ended the pain way before getting to the fifth device. Clearly it is not designed to the quality you require and most, if not all, of the samples were probably typical of the quality of everyone else's.
Crap is in the eye of the beholder. Many others, including myself, are not sensitive to the defects you point out. I don't care about an occasional reboot (which only happened in the first day for me), the light bleed, case cracking sounds, etc. Different people have different needs.
You were asking the support people to make the product right for you, which is probably impossible given that particular design. How do you expect them to behave? They certainly aren't going to say the nexus 10 is **** and they also can't say that you are wrong. The nexus 10 is not **** for most people and you are not wrong for wanting a particular level of quality.
To make a long story short you should walk away and spend your energy finding something better instead of banging your head against a lost cause.
+1 for "my two cents"
Well it took me forever to get a good one... Returns and repairs but its pretty good now.
Funny you praise the nexus 7 while cursing this one. I got 8 crap n7s in a row. Finding one without bleed and lifted screen is like finding a unicorn. The ones not plagued by screen issues are pretty cool... The same can be said for the n10.
Sent from my Nexus 4 using xda premium
boominski said:
First off: I am not anti-Google. I use all the main Google apps. I have had four Android phones, own 2 Nexus 7's and would take Android over iOS any day of the week.
But...
I am through with this piece of crap that passes for the Nexus 10.
Since buying this thing when it first came out I have had to put up with dodgy wifi connections, creaky flexing back panels, random freezes and reboots, and - worst of all - deal-breakingly poor quality control on the screens. I have been through several RMAs with Google Play (to the point where they are refusing to send me any more replacements - and at the moment they are not even replying to my emails) and am now on my 5th device. All of the devices have had unacceptable levels of light bleed, and - worse still - blotchy screens with uneven yellow or blue tints. I have been through nightmares with the Play store and TNT trying to get devices returned and shipped, and have a pile of email correspondence so long that it could be turned into a Peter Jackson trilogy. The Play store is staffed by some of the greatest morons that I have ever had the misfortune to have to deal with. I have constantly been given wrong or misleading information, and have had to harass and badger them at every stage to get anything done. I still have a device listed as 'pending' on my Google Wallet that has long since been returned, despite being told on numerous occasions that an 'expert' was going to remove it.
For anyone with a perfect device, or who is just happy with their's however it is: I am genuinely pleased for you. This could, and more importantly, should, have been an amazing piece of kit. But as it is, my time with the Nexus 10 has been, without any shadow of a doubt, the absolute worst customer experience I have had in my entire life, by a long country mile.
My blotchy, creaky, light bleedy slab of **** is going back. I'll be getting a full refund and returning to my long neglected iPad. Which actually works like it's supposed to.
YMMV
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Cool story
You know, I can see your point, but I can't see how it merits a new thread here.
What do we gain from reading it? What do you gain from us having read it? (I can totally understand what you gained by writing it, but why not pin in on a wall, be it real or virtual?).
Randomwalker said:
You know, I can see your point, but I can't see how it merits a new thread here.
What do we gain from reading it? What do you gain from us having read it? (I can totally understand what you gained by writing it, but why not pin in on a wall, be it real or virtual?).
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It is possible @boominski is a troll. Just saying.
Randomwalker said:
You know, I can see your point, but I can't see how it merits a new thread here.
What do we gain from reading it? What do you gain from us having read it? (I can totally understand what you gained by writing it, but why not pin in on a wall, be it real or virtual?).
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He is sharing his bad experience. Anyone looking to buy a Nexus 10 should be aware of both the good side, and bad sides.
espionage724 said:
He is sharing his bad experience. Anyone looking to buy a Nexus 10 should be aware of both the good side, and bad sides.
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There is a difference between useful sharing of a bad experience and trashing it. He seems to be saying that he was harmed and the world owes him something. No company owes anyone anything unless they misrepresent the product or are outright fraudulent.
I actually feel sorry for the support team on this one. Sending 5 units is beyond the call of duty. I would quit responding to his emails also. A friend of mine worked in support and he called these customers "screamers". There was nothing you could do to make them happy. He wanted to tell them to give up and buy a competitors product but he could have lost his job for saying that.
It is *possible* he is an apple fan coming here to troll. I'm not accusing him but I've seen this on other forums many times. The fact that he says he is going back to his iPad is a clue.
I feel so sorry to the customer service handle your case.
Such customer shall be doing such job to learn the lesson.
Requesting 5 times changing was ridiculous. If 2nd change not fulfil your requirements. Stop continue and by just requested for full refund as it was known the thing never right nor matter how many times you change it.
It was great for your continue using back your satisfied iPad.
Think twice in future before repeating such hilarious attitude.
Idk, on one hand, if he really wanted the device, 5 tries at it doesn't seem too bad. On the other hand, if decent QC was actually existent, then so many replacements wouldn't have to be issued to find an "acceptable" device (for $400 I wouldn't deal with excessive screen bleed nor a creaky back either; luckily I have neither on my first device though).
So, it's either deal with the QC flaws on a $400 device, or annoy CS because of lack of QC. Maybe annoying them will actually make Google/Samsung do some better QC
As for the Apple part, I do agree it is kind of unnecessary. But then again if that's the tablet that works for him, then meh.
mchahn said:
There is a difference between useful sharing of a bad experience and trashing it. He seems to be saying that he was harmed and the world owes him something. No company owes anyone anything unless they misrepresent the product or are outright fraudulent.
I actually feel sorry for the support team on this one. Sending 5 units is beyond the call of duty. I would quit responding to his emails also. A friend of mine worked in support and he called these customers "screamers". There was nothing you could do to make them happy. He wanted to tell them to give up and buy a competitors product but he could have lost his job for saying that.
It is *possible* he is an apple fan coming here to troll. I'm not accusing him but I've seen this on other forums many times. The fact that he says he is going back to his iPad is a clue.
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Not trolling at all. Actually reading this on my Nexus 7 rather than my iPad. Android is so far ahead of iOS it feels like a backward step to have to use it. Was going to sell the thing if the Nexus 10 turned out right. Such a shame since the N10 pisses all over the iPad in every respect. Apart from the defective screen, obviously. I can overlook the creaks (put it in a case) and the light bleed (don't watch films in the dark).I can even overlook the WiFi and reboot issues, but an uneven screen is a deal breaker. I use my tablets primarily for reading, so yellow patches are highly distracting. And as for the Play Store staff: I have come across some who have been extremely helpful, but I've also been repeatedly given wrong information, lied to and messed about. The customer service is genuinely appalling. As for just giving in: it took me three exchanges to get a decent iPad (uneven screen again), so am not inclined to throw in the towel. What would make me happy? A reasonably uniform screen. I'm not looking for perfection. I know these are mass produced consumer products. But equally I see no reason to spend £300 on something sub-standard. If Google don't want me returning things then they should get their quality control sorted out. And yes - writing this has been cathartic.
Good bye
Sent from my Nexus 10 using Tapatalk HD
espionage724 said:
He is sharing his bad experience. Anyone looking to buy a Nexus 10 should be aware of both the good side, and bad sides.
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As someone who has worked in retail for 17 year in positions that involve selling the general public goods what you hear from over the top customers is usually about 40% truth and 60% exaggeration in the hopes it will escalate their problem and get it resolved quickly to `their' satisifaction. Typically what is considered `their satisfaction' is a set of goal posts that never stops moving.
The replacement collectors I pay no attention to.. There is one dude around here that his signature is how he's had 5 Nexus 10 replacements and 5 Nexus 4 replacements.. Seriously.. I can't take that seriously..
styckx said:
As someone who has worked in retail for 17 year in positions that involve selling the general public goods what you hear from over the top customers is usually about 40% truth and 60% exaggeration in the hopes it will escalate their problem and get it resolved quickly to `their' satisifaction. Typically what is considered `their satisfaction' is a set of goal posts that never stops moving.
The replacement collectors I pay no attention to.. There is one dude around here that his signature is how he's had 5 Nexus 10 replacements and 5 Nexus 4 replacements.. Seriously.. I can't take that seriously..
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Which part of my post do you think is an exaggeration? The part where I said that I wasn't looking for perfection, could live with light bleed, wifi drop-outs and reboots, but drew the line at wanting a 'reasonably' even screen in terms of temperature and light distribution was a clue as to what I consider my 'goalposts' to be. My iPad isn't perfect: the screen is not 100% uniform and it has minor light bleed. My Nexus 7 isn't perfect: it has some light bleed, wifi drop-outs and the screen flicker issue. My Android phone isn't perfect: the screen is not 100% even. But are they acceptable? Yes. Because. even though consumer devices are not perfect, they are of a 'reasonable' quality.
That = 'goalposts'.
Why is that too hard for some people to understand?
Nothing in this world is perfection.
From all you write, you are finding for perfection but just not admit only.
Why life so hard? You can't be happy and satisfied forever as you are too towards for perfection. They is no such thing in this world!
this thing is sooo slugish and freezes after 4.2.2 update
this thing is going to my sisters 7 year old. I already told him if he drops and breaks it he will be doing us all a favor. ever since the 4.2.2 update it became laggy in all areas.
i think the only good thing about this thing was the ppi.....i did a lot of ebook reading.
I ordered ( just got the confirmation from microsoft) a surface pro. sorry google, i tried so many times along with 4 rma's and i just cant do this any more. please open those brick motar stores you keep talking about. it will make it easier for us to return your products.
...joe
The customer service representatives tell you to return it until you get one you are satisfied with. Not the other way around. They are quick to offer another RMA. I stopped after the second one had horrible light bleed because I didn't want to play THEIR game any more. I got a refund and got the hell out of the crappy RMA merry go round. I'm waiting to hear if they have fixed the quality control issues but sadly it still sounds like a crap shoot.
voodooevil said:
this thing is going to my sisters 7 year old. I already told him if he drops and breaks it he will be doing us all a favor. ever since the 4.2.2 update it became laggy in all areas.
i think the only good thing about this thing was the ppi.....i did a lot of ebook reading.
I ordered ( just got the confirmation from microsoft) a surface pro. sorry google, i tried so many times along with 4 rma's and i just cant do this any more. please open those brick motar stores you keep talking about. it will make it easier for us to return your products.
...joe
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Really? for me after 4.2.2 I find the tablet is more responsiveness and battery life is improved - not sluggish at all. I have not had a reboot so far while using the tabet but did experience a few wifi drops (reconnected after a few seconds). Still trying to figure out where wifi drops happen as I'm running a Asus RT-N66U (with Tomato firmware).
I am running stock and lost root after the OTA upgrade. Have you tried a factory reset?
I genuinely can't believe that people see the need to RMA their N10 (or any device) due to the smallest things that they've found by specifically looking for them. Yes my N10 has light bleed and yes it did have problems with rebooting (before 4.2.2) but it doesn't bother me.
I would never use an LCD screen on full brightness in a dark room so will never notice the small amounts of light bleed it has. The reboots are a software issue that can be fixed by an update and are so infrequent that they are almost insignificant anyway. And a 'creaky back' definitely doesn't warrant getting the thing replaced; it's plastic so is bound to creak when you purposely flex it which you're not supposed to do.
Is anyone else shocked by the sheer number of people that will happily request multiple replacements because of the stupidest things and then wonder why the price increases or the customer service seems rushed? They've somehow got pay for all the testing, repackaging, restocking and reselling of these apparently 'defective' devices.