Related
I've just become aware of the new replacement program for problem Fascinates. I've been reading the forums but it wasn't completely clear EXACTLY what i need to do in order to be offered a replacement. I bought my Fascinate on eBay like 3 months ago (pre-rooted with a Blackhole ROM i believe) and while i do like it, it does have it's share of issues. i get the phantom button press a lot, GPS is VERY slow to lock at times, i occasionally get random voicemails from calls i didn't know i missed, my screen timeout setting is constantly changing back to 15 secs when i set it to 2 minutes, and MMS rarely works.
so yea, from what i've read so far, it seems like i'm prime for a replacement. but i need to know first off, do i need to flash a stock rom or will it not matter? will i need to take it in and prove it's not working because it only has these issues sometimes and i may not be able to replicate on the spot? also what exactly do i need to say (and who do i call) in order to prompt them to offer me a new device? thanks in advance for the help and i apologize if this is explained somewhere already. i've looked and it just seems to mostly be people talking about their new phones and not how they actually got them.
1. Go to Walmart.
2. Buy knee pads and lip gloss.
3. Go to Verizon.
4. Put on knee pads and a good amount of lip gloss.
5. By now you should know where this is going.
superchunkwii said:
1. Go to Walmart.
2. Buy knee pads and lip gloss.
3. Go to Verizon.
4. Put on knee pads and a good amount of lip gloss.
5. By now you should know where this is going.
Click to expand...
Click to collapse
seriously, i would like to know how to get this free upgrade.
Just act stupid and say your phone doesnt work right and yes u should change everythin to stock couz root voids your warranty. But sometimes they still replace even if i did it. But change back to be safe
Sent from my MB860 using XDA Premium App
You may have a problem because you didn't get the phone directly from vzw & they can find that out. Also, they're getting hammered right now with people trying everything to get this deal whether they need it or not. Seems like they're becoming a little more stringent with their criteria. But I think the real problem for you is where you got the phone.
Sent from my DROID X2 using XDA Premium App
B1gC72 said:
seriously, i would like to know how to get this free upgrade.
Click to expand...
Click to collapse
Ugh! I hope you get nothing. vzw knows YOU didn't buy the phone from them.
good day.
I wish I could tell you good news, but I've been down this road before. My hub bought a phone off ebay and found out something was wrong with it that same day it came in the mail. He went to Verizon and asked them if they could do anything and they said since he bought it from ebay they can't do anything. They are going to look into your account and know that you didn't get it from them, so I don't think you have any hopes at all getting it replaced.
You could however flash it back to stock and try...if you don't succeed...keep it stock and put it back on ebay. The fassy's are still selling for quite a bit and use that to purchase new phone.
well thanks for all the help. some people seem really offended but the only reason i even asked is because people on other forums said they traded in their eBay Fascinates and got the deal. i don't know if the warranty is transferable or not, but it's still been out less than a year and should be covered. also, there is no way they can tell i bought it on eBay either. the most they should be able to see is when i activated it and maybe track the ESN back to the original owner, still doesn't say i bought it on eBay. i didn't buy it directly from Verizon but the guy i bought it from did. people were even having success with phones bought from Best Buy.
You don't understand.... It's people like you taking advantage that makes it harder than it needs to be for people actually having problems and honestly want to return the phone...
It's people like you also who everyone thinks badly of in there heads and in the IRC xD
And you really don't think they can't tell where you bought it?
Sent from my SCH-I400 using XDA Premium App
chopper the dog said:
Ugh! I hope you get nothing. vzw knows YOU didn't buy the phone from them.
good day.
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Click to collapse
Do you think it only has to be from an authorized retailer? I bought mine from Best Buy and they never even asked me where I got my phone. So maybe they can somehow tell if it was either bought from them OR an authorized dealer OR maybe the reps that I worked with didn't care.
They probably won't be doing swaps anymore because ED05 is official and ready.
times_infinity said:
They probably won't be doing swaps anymore because ED05 is official and ready.
Click to expand...
Click to collapse
For sure the swap ended yesterday due to the new ED05 update. Right now, they're only offering replacement Fassys. I was however, able to talk them to giving me an early upgrade for the trouble since I REALLY hate this phone. Better than nothing, and they were real cool.
trailblazer101 said:
You don't understand.... It's people like you taking advantage that makes it harder than it needs to be for people actually having problems and honestly want to return the phone...
It's people like you also who everyone thinks badly of in there heads and in the IRC xD
And you really don't think they can't tell where you bought it?
Sent from my SCH-I400 using XDA Premium App
Click to expand...
Click to collapse
i understand perfectly. and don't you think your being a little extreme? it's not like my phone doesn't have issues. it WAS bought from Verizon and it has a warranty. so I didn't personally buy it from Verizon but what the hell difference does it make? if it's messing up and under warranty, they should fix it or give me a replacement. did you even read my original post? i said what was wrong with the phone so it's not like i'm making stuff up, i just wanted to know what they were listening for in order to qualify for the upgrade replacement since i have more than one issue. don't make me out to be the bad guy, read on other forums where people are just saying they have issues to get the upgrade when their phones work fine. i even saw one story where a store manager encouraged someone to say they were missing calls to get a Charge for free when the guy said he was saving money to replace his Fascinate. so it really falls on the reps to do their jobs anyway since they are supposed to actually check for issues, so isn't it their fault if they don't? i ended up not even calling anyway, so get off your high horse guy.
and no, i don't think they can tell where i bought it. they can most likely tell where it was originally purchased and see when and where it was activated and deactivated but how can they possibly know more than that? stop spreading propaganda.
call vzw and tell them the problem and theyll tell you if you are eligible for one
Sent from my SCH-I500 using XDA App
fordee11 said:
call vzw and tell them the problem and theyll tell you if you are eligible for one
Sent from my SCH-I500 using XDA App
Click to expand...
Click to collapse
i'll probably just wait for a new ROM based on the latest update now if that actually fixes the issues. sure the allure of a new device is intriguing (especially if it's free), but i don't dislike the phone, i just want it to work like it's supposed to.
trailblazer101 said:
You don't understand.... It's people like you taking advantage that makes it harder than it needs to be for people actually having problems and honestly want to return the phone...
It's people like you also who everyone thinks badly of in there heads and in the IRC xD
And you really don't think they can't tell where you bought it?
Sent from my SCH-I400 using XDA Premium App
Click to expand...
Click to collapse
I love the holier than thou forum white knights. I swear you relative moralists leave no forum untouched with your auto-ego stroking.
Listen, everyone who owns a Fascinate and went through the OTA update process had the same issue with missed calls and texts. Furthermore, even custom ROMs (CM7 included) experienced this issue. Until now, there was no work around and not everyone is an XDA daily driver and knows that ED05 has been released. We all went through the exact same run around waiting for Froyo, I know I for one wasn't about to sit back and wait for this release to be pushed back 4-5 times. I took the free upgrade and I don't feel the least bit bad about it. I even posted the script that worked for me on the first try, because at the time ED05 had no firm release date and I feel like everyone pumping out $200 for a phone and $100+ a month deserves a product that won't cause them huge issues like the Fascinate caused for me. I lost thousands in sales because I missed calls and the Google Voice missed notification wouldn't show up for 15-20 minutes.
Bottom line is, don't try to crucify everyone that asks for help with this situation. Odds are they don't know about ED05 being released and they probably don't trust Samsung to get an update out on time because they never have. The only reason this one came so fast is because Verizon/Samsung were losing their asses on replacement costs.
TLDR: Don't be a ****.
B1gC72 said:
i'll probably just wait for a new ROM based on the latest update now if that actually fixes the issues. sure the allure of a new device is intriguing (especially if it's free), but i don't dislike the phone, i just want it to work like it's supposed to.
Click to expand...
Click to collapse
+1 and I also would enjoy the better camera and front facing as well.
Sent from my SCH-I500 using XDA App
Tell them you lost it somewhere where there is a high volume of people coming and going i.e the mall, hospital etc. if you have insurance on your phone you should be able to get a new one
Sent from my I500 using Tapatalk
If you think you can call Verizon and say your phone is defective and expect them to send you something different then it wont happen.
1. You bought the phone off eBay, thus you no longer have a one year manufacture warranty.
2. Without the manufacture warranty they cant send you a replacement phone.
3. Your best option is to see if you have an upgrade or go through your insurance and see what kind of phone they will send you. You never know sometimes they send you UPGRADED phones!
To the people WHO ACTUALLY GOT THERE PHONE THROUGH VERIZON. If you are within a year and your phone is "defective" then you can call them and make it clear that you have done a full factory reset and everything you try doesn't work. They will then send you a replacement, it might be the same phone or you might get lucky and get an upgraded phone.
I work for Verizon and I've had customers come in with a Droid and manufacture sent them a Droid Three.
Now that the Photon 4g has been out in the real world, I'd like to express my personal experience's. I've had the Photon since launch day and since then had my device replaced once. Never have I ever had to pull the battery on any device as much as I do on the Photon (At least 4-5 times a week). I truly love the quality of this phone which could only be described in person, but find this device to have an endless amount of bugs. Much more than my Epic 4G dare i say. I am not willing to root this device in order to get it working properly. I payed full price and think it should work properly out of the box.
Sadly, I will return this device in exchange for the Samsung Epic Touch when it comes out being that i am still in the 30 day window. Hopefully, I'll have better luck next time.
I have high hopes that the Photon comes back better than ever once "Googlerola" transforms. And I will gladly be there to buy it again.
Jmelendez1 said:
Now that the Photon 4g has been out in the real world, I'd like to express my personal experience's. I've had the Photon since launch day and since then had my device replaced once. Never have I ever had to pull the battery on any device as much as I do on the Photon (At least 4-5 times a week). I truly love the quality of this phone which could only be described in person, but find this device to have an endless amount of bugs. Much more than my Epic 4G dare i say. I am not willing to root this device in order to get it working properly. I payed full price and think it should work properly out of the box.
Sadly, I will return this device in exchange for the Samsung Epic Touch when it comes out being that i am still in the 30 day window. Hopefully, I'll have better luck next time.
I have high hopes that the Photon comes back better than ever once "Googlerola" transforms. And I will gladly be there to buy it again.
Click to expand...
Click to collapse
Yet another one.
Bye. Don't let the door hit you........
You really don't have to make a post talking about how unintelligent you are, and ignorant by letting us know that you are too cool to root your phone so that you can alleviate some of the bugs that you probably don't have to root for in the first place. People act like rooting is such a huge step to do, when all it does is give you admin rights over your phone. I never have to battery pull, so not sure what your problem is, but either you need to exchange it, or you need to learn how to read, because most people spend a bit of time reading on here and their problems are gone.
Bu bye
-DJ
Jmelendez1 said:
Now that the Photon 4g has been out in the real world, I'd like to express my personal experience's. I've had the Photon since launch day and since then had my device replaced once. Never have I ever had to pull the battery on any device as much as I do on the Photon (At least 4-5 times a week). I truly love the quality of this phone which could only be described in person, but find this device to have an endless amount of bugs. Much more than my Epic 4G dare i say. I am not willing to root this device in order to get it working properly. I payed full price and think it should work properly out of the box.
Sadly, I will return this device in exchange for the Samsung Epic Touch when it comes out being that i am still in the 30 day window. Hopefully, I'll have better luck next time.
I have high hopes that the Photon comes back better than ever once "Googlerola" transforms. And I will gladly be there to buy it again.
Click to expand...
Click to collapse
If you bought this on launch day you are not within 30 day window. Just sayin.
Lol
Sent from my MB855 using XDA Premium App
bricky23 said:
If you bought this on launch day you are not within 30 day window. Just sayin.
Click to expand...
Click to collapse
haha awesome.
Bestbuy return policy resets your return date when you get your phone replaced. Sorry to hurt your feelings.
Sent from my MB855 using xda premium
Correct me if i am wrong but here is what i see :
1-Battery is descent but if it fails for whatever reason , i have to ship it back to fix the battery . Also not sure in terms of development, what would it mean to not be able to do a battery pull. Also if the battery dies, gotta wait for it to charge
2-This is the only HTC phone that does NOT do surf and talk on 3g
3-No micro sd , i am on unlimited and i was planning on buying full price to keep it , but in the future if they decide to screw us over and take it away completely ( verizon is not exactly loyal to their customers ) I am pretty much SOL.
4- No bluetooth and simultaneous aux in like the rezound had. SO if I am in the car and I have my bluetooth paired and the aux in , it will not route my music to the aux port like the rezound did and route my phone calls to my bluetooth.
So what do the new owners think, did i get it right ?
jmichaels1982 said:
Correct me if i am wrong but here is what i see :
1-Battery is descent but if it fails for whatever reason , i have to ship it back to fix the battery . Also not sure in terms of development, what would it mean to not be able to do a battery pull. Also if the battery dies, gotta wait for it to charge
2-This is the only HTC phone that does NOT do surf and talk on 3g
3-No micro sd , i am on unlimited and i was planning on buying full price to keep it , but in the future if they decide to screw us over and take it away completely ( verizon is not exactly loyal to their customers ) I am pretty much SOL.
4- No bluetooth and simultaneous aux in like the rezound had. SO if I am in the car and I have my bluetooth paired and the aux in , it will not route my music to the aux port like the rezound did and route my phone calls to my bluetooth.
So what do the new owners think, did i get it right ?
Click to expand...
Click to collapse
#1 Pretty much just like the iPhone... There is a certain button combo you press/hold that will act as a "battery pull". I'm not sure what it is off the top of my head since I haven't had to do it (I have a Rezound).
#2 The only plus about the fixed back is the phone will definitely feel sturdy! I've got an extended battery on my Rezound and man it's annoying how squeaky it is.
#3 Hope they don't mess with unlimited. I don't use much storage luckily. I just checked my Rez and I only had a few GB's used total between the internal and external storage.
#4 I couldn't get that to work on my Rezound... Either I'm doing it wrong or maybe it's how my car handles it?
The only thing that has me questioning hitting the pre-order button is how often I will need to use voice/data over 3G (since this doesn't have the ability). Decisions decisions...
gps
tehknics said:
#1 Pretty much just like the iPhone... There is a certain button combo you press/hold that will act as a "battery pull". I'm not sure what it is off the top of my head since I haven't had to do it (I have a Rezound).
#2 The only plus about the fixed back is the phone will definitely feel sturdy! I've got an extended battery on my Rezound and man it's annoying how squeaky it is.
#3 Hope they don't mess with unlimited. I don't use much storage luckily. I just checked my Rez and I only had a few GB's used total between the internal and external storage.
#4 I couldn't get that to work on my Rezound... Either I'm doing it wrong or maybe it's how my car handles it?
The only thing that has me questioning hitting the pre-order button is how often I will need to use voice/data over 3G (since this doesn't have the ability). Decisions decisions...
Click to expand...
Click to collapse
If you are like me and depend on google nav all the time driving , you will need it . 4g is not very reliable driving across state lines and if u get a phone call and need to re route - well then you to make a decision between which one is more imp ... doing it once might not be a big deal , but on a long road trip might become really irritating .
That's a good point... I never thought of it affecting me that way.
Sent from my ADR6425LVW using Tapatalk 2
despite all these little cons im still going to get it becuase of the specs
I am happy
johnminator said:
despite all these little cons im still going to get it becuase of the specs
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Click to collapse
I am glad you said that, i really wanted to know peoples opinion of my points . I know the specs are beastily , i am so broken hearted that it has all these problems because I know htc has phenomenal reception. I am ready throw my gs3 in my toilet bec of my reception
jmichaels1982 said:
I am glad you said that, i really wanted to know peoples opinion of my points . I know the specs are beastily , i am so broken hearted that it has all these problems because I know htc has phenomenal reception. I am ready throw my gs3 in my toilet bec of my reception
Click to expand...
Click to collapse
lol and it should not be that hard to root and unlock and s-off
with cm10 or aokp this phone will be a monster
really
johnminator said:
lol and it should not be that hard to root and unlock and s-off
with cm10 or aokp this phone will be a monster
Click to expand...
Click to collapse
See we would still be having the same issues .
Any my experience is with HTC is that sometimes they refuse to release a bootloader unlock tool .
I am afraid not as many developer will jump on this because of 1- release of note in the same time 2- release of nexus 4 in the same time 3- how exclusive this device is to verizon . Now you narrowed it down to a handfull of devs that have to do the following : Unlock bootlaoder if htc refuses to it , port a custom recovery to it , and of course root it and then here is the biggest problem , FIX THE RIL TO WORK WITH AOSP .
Over in the rezound world that took a year and if it wasnt for Chad , they would have never had it . and the signal is still shakey.
jmichaels1982 said:
See we would still be having the same issues .
Any my experience is with HTC is that sometimes they refuse to release a bootloader unlock tool .
I am afraid not as many developer will jump on this because of 1- release of note in the same time 2- release of nexus 4 in the same time 3- how exclusive this device is to verizon . Now you narrowed it down to a handfull of devs that have to do the following : Unlock bootlaoder if htc refuses to it , port a custom recovery to it , and of course root it and then here is the biggest problem , FIX THE RIL TO WORK WITH AOSP .
Over in the rezound world that took a year and if it wasnt for Chad , they would have never had it . and the signal is still shakey.
Click to expand...
Click to collapse
That is true also but one question about the galaxy note 2 for vzw. How will the development for it be will we have cm10 or only touch wiz custom roms?
jmichaels1982 said:
Correct me if i am wrong but here is what i see :
1-Battery is descent but if it fails for whatever reason , i have to ship it back to fix the battery . Also not sure in terms of development, what would it mean to not be able to do a battery pull. Also if the battery dies, gotta wait for it to charge
2-This is the only HTC phone that does NOT do surf and talk on 3g
3-No micro sd , i am on unlimited and i was planning on buying full price to keep it , but in the future if they decide to screw us over and take it away completely ( verizon is not exactly loyal to their customers ) I am pretty much SOL.
4- No bluetooth and simultaneous aux in like the rezound had. SO if I am in the car and I have my bluetooth paired and the aux in , it will not route my music to the aux port like the rezound did and route my phone calls to my bluetooth.
So what do the new owners think, did i get it right ?
Click to expand...
Click to collapse
1. The new batteries that are coming out with the new phones are like night and day. HTC (not just HTC) are starting to use new batteries with better technology (I'm sure some on XDA could answer this question with details). Apple is no longer the king of battery technology if you get the hint.
2. You are going to see this more and more with Verizon phones. Verizon should have the nation coverage with 4g by the end of 2013.
3. Many of the cell phone manufacturers are moving to cloud service and you will see more of this in the future. The carriers need to reconsider their data plans in the future. Verizon knows about this phone and many others that are coming down the pipe line with no SD card slot.
4. I have not tried bluetooth and simultaneous aux with the DNA. So I'm not sure about this. But HTC had to upgrade the Beats software because it seems to be louder and much more clearer. I also don't have a buzzing sound between songs like on the Rezound.
good question
johnminator said:
That is true also but one question about the galaxy note 2 for vzw. How will the development for it be will we have cm10 or only touch wiz custom roms?
Click to expand...
Click to collapse
If you head over to the verizon gs3 forums you will see a sticky with a ridiculous donation amount ( i think in the range of thousands ) to get one of the most elite devs to unlock the boodloader( ADAM ) . I am not sure if we will be that lucky again
Then comes the part where the RIL has to be adjusted to suit verizon weird 3g cdma tech that doesn't like AOSP very much
Till all that happens , you are stuck with touch wiz on note II which is plagued with its own set of problems
Here is what i am referring to http://forum.xda-developers.com/showthread.php?t=1760568&highlight=bounty+unlock
NorthlandAZ said:
1. The new batteries that are coming out with the new phones are like night and day. HTC (not just HTC) are starting to use new batteries with better technology
Click to expand...
Click to collapse
I'm going to call BS on this but will gladly eat my words if you can show me a valid source for your information on this new and mysterious HTC battery tech.
jmichaels1982 said:
If you head over to the verizon gs3 forums you will see a sticky with a ridiculous donation amount ( i think in the range of thousands ) to get one of the most elite devs to unlock the boodloader( ADAM ) . I am not sure if we will be that lucky again
Then comes the part where the RIL has to be adjusted to suit verizon weird 3g cdma tech that doesn't like AOSP very much
Till all that happens , you are stuck with touch wiz on note II which is plagued with its own set of problems
Click to expand...
Click to collapse
dangg so tell me this if i really want a good dev phone what should i get
At this point
johnminator said:
dangg so tell me this if i really want a good dev phone what should i get
Click to expand...
Click to collapse
I feel like verizon is losing more devs because of their stunts. I hate to say this but the time will come when we have to chose between the network and dev.
They lock all their bootloaders by requesting the manufacturer to do so. Their last stunt with the loss of unlimited plans bec of an upgrade made lose a whole lot more ( ATT customers can upgrade and keep their unlimited and tmobile have the choice of unlimited 4g for extra 20 a month ).
But as of now the GS3 has amazing development , i just hate the phone its self , piss poor reception. If you have good reception then its a haven for dev.
Here is my advice , WHEN YOU A BUY A PHONE, know this , make sure u will love it as is , in its pure native stock form . Relying on verizon devs is becoming more and more scarce in comparison to the Tbolt days.
Wot-75 said:
I'm going to call BS on this but will gladly eat my words if you can show me a valid source for your information on this new and mysterious HTC battery tech.
Click to expand...
Click to collapse
You are going to call BS on this??? Ok take a battery from a phone that is 3 to 4 years old with the same mah and you tell me it's the same technology????That's just common sense. What you just said is, if I went to Wal-Mart and bought a name brand battery and then bought a off brand battery. The off brand battery would out last the name brand? Not sure what is BS on this, but that's up to you.
Yeah my battery really sucks.... NOT..
Sent from my HTC6435LVW using xda app-developers app
And the phone is really slow and the screen sucks... NOT.. Next time you call someone know Wtf your talking about. I never said the battery was top secret, just battery tech is getting better.
Sent from my HTC6435LVW using xda app-developers app
Thank you so much
NorthlandAZ said:
And the phone is really slow and the screen sucks... NOT.. Next time you call someone know Wtf your talking about. I never said the battery was top secret, just battery tech is getting better.
Sent from my HTC6435LVW using xda app-developers app
Click to expand...
Click to collapse
LIsten i am sorry about the other dude. To all who has came out here and clarified my doubts , thank you for taking the time out ! none of you had any obligations to do so and you answered all my questions perfectly ....
I love XDA for that ..
To be honest, if you have the coin to buy the DNA at full price and concerned about the Dev community associated with the device, leaving vzw and unlimited data is the best route. For years I've been a users of more than 5 gbs per month on Verizon's network, and I was getting closer typo 9 per month with lte phones. But now that phones can handle having the Wi-Fi radio on all day without murdering the battery, staying under3gb/month isn't that big of a deal at all. Between the beastly one x+, the option for unlocked international phones, being able to use true nexus devices, etc. I couldn't be happier. The DNA is a great phone, but the concerns you have (including the big one, simultaneous voice and data) it does sound like art would suit your needs better.
However, if att blows in your area or had a bass experience with them in the past, then by all means, disregard everything I've just said
jmichaels1982 said:
If you head over to the verizon gs3 forums you will see a sticky with a ridiculous donation amount ( i think in the range of thousands ) to get one of the most elite devs to unlock the boodloader( ADAM ) . I am not sure if we will be that lucky again
Then comes the part where the RIL has to be adjusted to suit verizon weird 3g cdma tech that doesn't like AOSP very much
Till all that happens , you are stuck with touch wiz on note II which is plagued with its own set of problems
Here is what i am referring to http://forum.xda-developers.com/showthread.php?t=1760568&highlight=bounty+unlock
Click to expand...
Click to collapse
While I do completely agree with what you're trying to say, your facts here are a little goofy. The bootloader unlock took 3 weeks from release date.....pretty damn good if you ask me. Yes, people did pool together a lot of money for it, because they all wanted it that bad. It was a bounty, not that "it cost thousands of dollars". And I also run AOSP only on my gs3, not a single problem with it.
Unlocking the bootloader is night and day difference on the manufacturer though. That was a Samsung device....this is obviously HTC. S-off is a completely different creature all together. I had a Evo 4g, Thunderbolt, and Rezound, (along with other manufacture devices) and they are always puzzling.
To say that we're gonna lose devs to the Nexus 4 could be a bit overzealous seems you're talking about people jumping ship and canceling contracts/switching providers for a phone. It happens but not nearly as often as you think. Believe me, we'll still have plenty of devs for it. Currently the only device in the US market with BOTH 1080p screen AND S4 Pro Quad processor.....it'll attract some attention
You can almost guarentee we'll have Team Bamf onboard here too......
EDIT - and I was also under the impression that it does have simultaneous voice and data?!?!
Loved this phone at first but just cant keep it on anymore. Excellent condition box and all accessories up for grabs
4butchybutch said:
Loved this phone at first but just cant keep it on anymore. Excellent condition box and all accessories up for grabs
Click to expand...
Click to collapse
I'm confused, what are you looking to do?
Verizon has extended their official warranty time. It took 4 hours but I finally was told this by the frazzled tech I refused to let off the phone until there was a solution. Eventually I was given to a supervisor who immediately had a new( sorta) V10 on its way for free. I'm using it right now. Call them tell them you bootlooped and you'll have a new v10 for free. It will be running 6.0 but what can you do?
Sent from my VS990 using XDA-Developers Legacy app
johnsgone said:
Verizon has extended their official warranty time. It took 4 hours but I finally was told this by the frazzled tech I refused to let off the phone until there was a solution. Eventually I was given to a supervisor who immediately had a new( sorta) V10 on its way for free. I'm using it right now. Call them tell them you bootlooped and you'll have a new v10 for free. It will be running 6.0 but what can you do?
Sent from my VS990 using XDA-Developers Legacy app
Click to expand...
Click to collapse
Well as of right now you can check out my thread in the general section. I'm running into a few issues with replacing init. The phone reboots when you do and as of right now I have no clue how to change it. Anyways, I asked a guy to try something for me and i'm waiting to hear back.
abine45 said:
Well as of right now you can check out my thread in the general section. I'm running into a few issues with replacing init. The phone reboots when you do and as of right now I have no clue how to change it. Anyways, I asked a guy to try something for me and i'm waiting to hear back.
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I've been keeping an eye out on all your threads since this new V10 with 6.0 on it arrived.
Thanks for all the time and effort you have and are putting into the rooting of this phone on 6.0.
It's guys like yourself that provide hope and help to guys like myself that as of today do not have the knowledge to do so.
I've yet to find a pledge site for root on 6.0 if I'm missing something let me know. I'm always good for some money thrown to whomever obtains root. Pledged and paid Tungkick for his root of 5.1.1.
Thanks again your work is appreciated
Ok an update with my Verizon LG v10, I was told to bad about the phone not working anymore but you still have to pay for it, but*they can allow*$10 a month off my bill until payed in full. Didn't think I would ever leave Verizon but they just changed my mind.
Whoa hold on man don't let some douche bag tech at Verizon tell you that.
I got the same story the first 2 calls to them I made regarding my V10 bootloop. Both calls ended by me telling the tech that I didn't need his help and I'd be calling back to speak to another tech who might give a sh!t.
I did call back and on my 3rd call stayed on the phone so long that it was closing time for the call center and at that time was given to a higher up, Idk but management of some type or authority who told me directly that within that week Verizon had implemented replacing Verizon V10's with the bootloop issue by a warranty extension of 3 months and soon it would be up to a full extra year warranty like LG itself has done. I was told that the techs mostly don't even know this yet but they would soon. Then I was sent out a brand new v10 which I'm using right now.
Don't let them bully you, I know it's not easy to stay cool and remain or even gain a friendly conversation with those guys but I swear that I'm not blowing smoke and they will give you a new phone for free. It was a Friday so it took more than overnight for me but 2 days later I was good.
There's also going through LG who will give you a free shipping label to send in your phone to be fixed or replaced. You can apply online at LG's main website. It will take longer than Verizon and you not only bought it through them but pay them good money every month so I would and did make damn sure they took care of it.
Hopefully this helped if you need any other info pm me maybe my replacement documents have something in them that you could use as irrefutable proof that they have to give you a phone.
Sorry for the long winded b.s. but I get heated when a company so large that bilks us customers constantly tries to do it even when their wrong and only because their lazy dicks that don't care about helping you out by actually doing anything other than straight saying "no" automatically.
Sent from my VS990 using XDA-Developers Legacy app
johnsgone said:
Whoa hold on man don't let some douche bag tech at Verizon tell you that.
I got the same story the first 2 calls to them I made regarding my V10 bootloop. Both calls ended by me telling the tech that I didn't need his help and I'd be calling back to speak to another tech who might give a sh!t.
I did call back and on my 3rd call stayed on the phone so long that it was closing time for the call center and at that time was given to a higher up, Idk but management of some type or authority who told me directly that within that week Verizon had implemented replacing Verizon V10's with the bootloop issue by a warranty extension of 3 months and soon it would be up to a full extra year warranty like LG itself has done. I was told that the techs mostly don't even know this yet but they would soon. Then I was sent out a brand new v10 which I'm using right now.
Don't let them bully you, I know it's not easy to stay cool and remain or even gain a friendly conversation with those guys but I swear that I'm not blowing smoke and they will give you a new phone for free. It was a Friday so it took more than overnight for me but 2 days later I was good.
There's also going through LG who will give you a free shipping label to send in your phone to be fixed or replaced. You can apply online at LG's main website. It will take longer than Verizon and you not only bought it through them but pay them good money every month so I would and did make damn sure they took care of it.
Hopefully this helped if you need any other info pm me maybe my replacement documents have something in them that you could use as irrefutable proof that they have to give you a phone.
Sorry for the long winded b.s. but I get heated when a company so large that bilks us customers constantly tries to do it even when their wrong and only because their lazy dicks that don't care about helping you out by actually doing anything other than straight saying "no" automatically.
Sent from my VS990 using XDA-Developers Legacy app
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Thank you so much will try again.
4butchybutch said:
Thank you so much will try again.
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No problem, let me know if they give you more trouble and I can black out any sensitive info on my Verizon receipt/statement of them doing exactly what they have told you they won't do. It outlines the policy specifically and has enough information directly related to the problem You could forward it a long and turn the tide of their treatment towards you in a hurry.
Sent from my VS990 using XDA-Developers Legacy app
johnsgone said:
No problem, let me know if they give you more trouble and I can black out any sensitive info on my Verizon receipt/statement of them doing exactly what they have told you they won't do. It outlines the policy specifically and has enough information directly related to the problem You could forward it a long and turn the tide of their treatment towards you in a hurry.
Sent from my VS990 using XDA-Developers Legacy app
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Ok thank you again will let everyone know the outcome.
My v10 died suddenly yesterday, and i logged into VZW and chatted with them and told them it had the boot-loop of death issue and they knew about it and ordered a replacement with free overnight shipping. They did say the phone couldn't have water or physical damage otherwise I would get charged for the replacement. It just sucks that root isnt available for the new software that will be running on it, not yet anyway.
corporal_hades said:
My v10 died suddenly yesterday, and i logged into VZW and chatted with them and told them it had the boot-loop of death issue and they knew about it and ordered a replacement with free overnight shipping. They did say the phone couldn't have water or physical damage otherwise I would get charged for the replacement. It just sucks that root isnt available for the new software that will be running on it, not yet anyway.
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At least they took care of it appropriately. Yes not having root on the same phone that you owned previously and had root on is trying.
That and the nagging thoughts in the back of my mind about when this one will bootloop on me. They sent me a phone that truly was in amazing condition, I cannot see anything that doesn't look brand new anywhere and I've had the loop out inspecting it. That means nothing if LG decides its time to remind me that Life's Good over and over again...
Good news is it does sound like root and boot loader unlock is on its way. Whether it bricks my sh!t or not I don't care. It's a light at the end of an otherwise very dark tunnel.
Sent from my VS990 using XDA-Developers Legacy app
The maps app was acting up. Had me about a mile from where I actually was and wouldn't track me on the road. Also the phone would get hot and lose 4g signal all the time. I did a chat and said that I had heard about the warranty being extended due to hardware issues demonstrated by the class action lawsuit filed in California. My replacement V10 will be delivered tomorrow. I could have chosen a different phone but I like the V10.
Thanks for tip about the extended warranty.
Bootloop
abine45 said:
Well as of right now you can check out my thread in the general section. I'm running into a few issues with replacing init. The phone reboots when you do and as of right now I have no clue how to change it. Anyways, I asked a guy to try something for me and i'm waiting to hear back.
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Was really hoping for the V10 to be updated to nougat
I have the original v10 vs990 from November 2015. Originally wanted the nexus 6 but it was way too big for my daily lifestyle and work. So I got talked into what I'm currently on vs990. Got marshmallow 6.0 update on February 2016. I'm on TQTHL extra battery pack with case. Never had any problems but I do a factory reset every couple of months because of weird battery issues. I will never buy an LG phone again. The worst call quality, battery i currently get is okeh since I have the extra TQTHL. I hate the second screen. I miss notifications all the time if I have it on silent and second screen doesn't help unless you are staring directly at your phone. I wish they had a blinking notification for second screen. Bluetooth connection horribly skips. Also the lack of this phone in XDA community, no ROOT! I do like the 64 gig on board storage and sometimes camera is decent. Just waiting for contract to end so I can move on.
I am praying mine does so I can get a different phone. I have insurance on it to cover it after the warranty. The phone is ok but battery life sucks. I have to charge my phone 2 to 3 times a day just from texting and I don't text that much. Maybe a hundred texts a day, no phone calls, no data use. If my friend video chats me forget it, dead from 100% charge in 30 min.
By 2pm I am at 40% battery. by 5:30 im at 15%.
So those of you that received another V10, was it a certified like new or a brand new mint V10? Also was there any mention anywhere if they were out of stock of the V10s could you get a different one?
4butchybutch said:
Ok thank you again will let everyone know the outcome.
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Lg finally respond to my dead V10 and told me my options were to buy a refurbished unit from them for $179 or pay $72 for a motherboard.
4butchybutch said:
Lg finally respond to my dead V10 and told me my options were to buy a refurbished unit from them for $179 or pay $72 for a motherboard.
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Its to bad you didn't hold Verizon responsible.. They are who sold you the phone and in no uncertain terms had their dirty little fingers all up in the phone originally made by LG so IMO are the first who need be and are responsible for any problems.
Apparently they feel this also replacing V10's across the board now.
Sorry LG was a pain and thanks for the post and updates.
That's why LG will be out of the phone business or change how they manage it.
Sent from my VS990 using XDA Free mobile app
I'm not sure if this is even allowed here but, I can't use the phone for phone calls AND 1 other "over the air service" such as GPS or WIFI hotspot or even wifi - if I do the calls get broken up with the poor audio routing of the blue tooth adapter--it's almost like the phone doesn't have enough resources to run cell phone call AND GPS or cell phone call AND blue tooth music or cell phone call AND wifi/hotspot service....any eon one service used at one time works flawlessly but with a cell phone you want to use ALL the wireless services at once and have them work.
AND, the phone shuts itself off when it's in my pocket and charge to 95-100%?? I miss phone calls from work all the time, I am constantly checking the phone to make sure it is still turn on. What a pain the behind.
I call Google - so sorry it's Huawei's problem, I call Huawei - so sorry its Googles problem. In the meantime I bought this phone from google and it worked well for 1.5(purchased 06-16-2016) years (besides the shutdown issue) then poof gone - it is now a piece of crap - 3 months outside of the one year warranty and I need a new phone!
So, my question to these two companies ( and I know they have lurkers in these forums all the time - that's why I am posting this here after speaking with BOTH of them) is: How in all honesty can you expect me and every single person I talk to about this to ever purchase another phone from either one of you?
Because I do talk, to everyone who will listen, about this; I see a LOT of people everyday, different jobs sites all over eastern Ontario. I tell them that as a technician for the past 30 years and knowing how technology works and also knowing that BOTH of these companies are probably to blame each in their own way and that NEITHER of these companies are thinking about their customers on this issue and only about their own bottom line I couldn't possibly recommend either one of them for anything.
Without exception these people I meet ask me which brand they think I SHOULD buy. I tell them this: "If you want a phone that just works and you aren't a customizer get an iPhone. If you are a customizer get a Razer Phone, an LG if you want cheap or a Samsung, Samsung being my preferred choice - but whatever you do, DO NOT buy a google phone or any phone made by Huawei because BOTH of these companies have proven to not be trust worthy, over this debacle, to their customers and if this is the case now then why would you think any future incidents of this nature would be any different?
Good bye to Google and Huawei, hello to Samsung again.
Thanks for letting me rant/rage here.
I have to say, I'm also disappointed on my nexus 6p. One day it just went nuts, shutdown itself and then bam! bootloop occurred and from that day on I can't install roms including stock, yes including stock, without applying a 4-core mod (forces my device to use only 4-cores to work and boot). Some say it's a hardware failure or something, idk. And even before that i have been having issues with my battery, i only get 4h sot average. I cant believe i spent so much for this crap. Dont get me wrong though, i love this camera very much and the stock google experience (and custom roms) but everything else is sh*t. So yeah, +1 for this "dissatisfaction"
aserate said:
I have to say, I'm also disappointed on my nexus 6p. One day it just went nuts, shutdown itself and then bam! bootloop occurred and from that day on I can't install roms including stock, yes including stock, without applying a 4-core mod (forces my device to use only 4-cores to work and boot). Some say it's a hardware failure or something, idk. And even before that i have been having issues with my battery, i only get 4h sot average. I cant believe i spent so much for this crap. Dont get me wrong though, i love this camera very much and the stock google experience (and custom roms) but everything else is sh*t. So yeah, +1 for this "dissatisfaction"
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Well I have no idea what carrier you use but if I was you I'd "accidentally drop" or "lose" my phone and file an insurance claim- I know Verizon told me if I end up breaking or losing my 6p they would either give me a Pixel 2 or 2XL so maybe that's something to look into?
Sent from my Nexus 6P using XDA Labs
Personal experience is the complete opposite. Phone was nearly 2 years old (1 year warranty in the UK) and started shutting down. Online chat with Google and confirmed I had done the basic fault fixes like factory reset and they immediately send out a refurb to replace it.
They had no legal requirement to do so but also did this for a lot of people who bought their phone through the play store. Its more complex if it was bought through a carrier as the warranty / contract is then with the carrier or Huawei and those experiences appear to be less straight forward.
Everyone has different experiences, I wouldn't touch Samsung with a barge pole due to personal problems I had with them and the number of faults our organisation has with their phones. Had an LG phone that had the reboot issue and they wouldn't do anything as it was outside of the 12 month warranty.
Warranties have an end date that you sign up to, they may give a goodwill gesture outside of this, or you can fight them to say the fault was inherent.
What have you done to diagnose the issue on your phone?
It could be as simple as the battery needs replacing. It can have all sorts of symptoms including shutting down or failing services when there is high demand and a power spike which the dying battery can't provide. Have you run something like Accubattery to check the battery state?
400ixl said:
Personal experience is the complete opposite. Phone was nearly 2 years old (1 year warranty in the UK) and started shutting down. Online chat with Google and confirmed I had done the basic fault fixes like factory reset and they immediately send out a refurb to replace it.
They had no legal requirement to do so but also did this for a lot of people who bought their phone through the play store. Its more complex if it was bought through a carrier as the warranty / contract is then with the carrier or Huawei and those experiences appear to be less straight forward.
Everyone has different experiences, I wouldn't touch Samsung with a barge pole due to personal problems I had with them and the number of faults our organisation has with their phones. Had an LG phone that had the reboot issue and they wouldn't do anything as it was outside of the 12 month warranty.
Warranties have an end date that you sign up to, they may give a goodwill gesture outside of this, or you can fight them to say the fault was inherent.
What have you done to diagnose the issue on your phone?
It could be as simple as the battery needs replacing. It can have all sorts of symptoms including shutting down or failing services when there is high demand and a power spike which the dying battery can't provide. Have you run something like Accubattery to check the battery state?
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I'm in the UK. I bought mine from Playstore but the warranty card states the handset had a 2 year warranty?
I agree with you on LG though. I bought two LG G4's. One had the well documented bootloop within warranty and they repaired it. The second started to bootloop two weeks out of warranty...LG didn't want to know.
Sent from my Nexus 6P using Tapatalk
Had the same issue. The phone was practically useless for calls due to its secondary mic issue. The battery aged really well for me, though
When I contacted Google - they were pretty responsive. I really appreciate Google for this. After a year they had no obligation to even entertain me. But that's about it - they gave me standard replies like factory reset - to which I laughed. Rooting and disabling the secondary mic would have probably solved the issue but then the payment options would'nt have worked for me. Google had acknowledged the mic and the battery issue in North America but here in India they went the factory reset route. I shared the bug id as well. Nothing helped. They asked me to visit the Huawei service center. They changed mic - issue still persisted - asked me to contact Google.
I eventually got myself a Samsung N8. Had been with Google for 3 generations. The Pixel 2 XL couldn't convince me this time. Customer lost.