[Q] Huge problems! - Thunderbolt Q&A, Help & Troubleshooting

Hey guys,
I've been having so many problems with my Thunderbolt. I have stock everything on there because I'm too chicken $h!t to root it. I did install the Better Keyboard from Gingerbread 8 or whatever...
Anyways...
My whole phone freezes up in the middle of applications, or on the home screen, the soft keys won't respond, and a lot of the time to get the app draw or to get the apps to respond, I have to scroll through all my screens to unfreeze the screens. It's so weird.
Also, it gets extremely slow a lot during texting or emailing, so slow that I'm typing and the text isn't showing up for about 30 seconds after.
And!! I have lost almost all 3G (I don't get 4g in my area...) connectivity and half the time I can't even get 1x.
I'm going to Verizon tomorrow to demand that they fix it/give me a new one/I want the X2.
I'm fed up. Please help
Thanks!

Strange problem. Especially since its not even rooted o.o
Possible faulty phone? Or just a bunch of apps slowing the phone(which I don't see as the issue)
Have you tried factory resetting?
Sent from my ADR6400L using XDA App

Yeah I would try a factory reset and if that doesn't help then definitely go get it exchanged because that's not right at all mine had never been anything but buttery smooth even before I rooted.
Sent from my HTC Thunderbolt

Sounds like a lemon. And from the reviews I've read on the X2, you're gonna miss the bolt's RAM.
Sent from my ADR6400L using XDA Premium App

Related

[Q] have you gotten random restarts?

I've had the phone for 5 days, and I've gotten about 5 restarts.
It happens when I'm doing something. Playing with ring tones, playing a poker game app...
Just wondering if it's happened to anyone else, and if it's hardware or software related.
EDIT: 9/29/2011
I've had the phone for about 2 weeks now. The past week, I've not had any restarts. Don't know what's changed. I think there was an OTA update about last week. I"ve been using it as much as I had been - web browser, angry birds, email, etc...
Oh, about last week I also re-seated the battery. Don't know if that does anything, since the battery seem like it was seated fine. But someone recommended it. Could just be a fluke.
So, one way or another, the random restarts seem to have solved itself.
Me also
Had mine for about a week and has rebooted at least 5 times. Phone seems to hang and then rebooted.
I am coming from an EVO which never had these problems. Thought about trying a Samsung or another Photon
Yea, just yesterday when I was using my flashlight app for a few minutes. It has mostly happened when I used the led flash as a flashlight. It doesn't matter which app I use, it just restarts sometimes.
And also when I was playing a game today.
coachclass said:
I've had the phone for 5 days, and I've gotten about 5 restarts.
It happens when I'm doing something. Playing with ring tones, playing a poker game app...
Just wondering if it's happened to anyone else, and if it's hardware or software related.
Click to expand...
Click to collapse
Had mine for over 2 weeks without any random restarts
Sent from my MZ604 using xda premium
Had mine over a month, no problems at all.
Sent from my MB855 using Tapatalk
I have had mine for over a month also and have had one restart..... but then again every phone I have ever had restarted on its own at some point. By far this has been the best phone yet.
Had restarts and a few lock ups everyday. Got a replacement and no issues since.
Sent from my MB855 using XDA App
None for me after 3 weeks.
My EVO 3D used to do it once in a while when it would lose a signal.
Those who don't have random restarts hardly at all...are you installing apps and using the phone fairly heavily?
I'm wondering if this is a hardware of software issue.
Try re-seating your battery and make sure the back is on good.I was having the restart issue and it ended up being that the rep that initially started the phone up didn't put the battery door on correctly.
Sent from my MB855 using Tapatalk
I have a lot of software installed and use the phone heavily, I am running stock unrooted rom.
cornelious2 said:
Try re-seating your battery and make sure the back is on good.I was having the restart issue and it ended up being that the rep that initially started the phone up didn't put the battery door on correctly.
Sent from my MB855 using Tapatalk
Click to expand...
Click to collapse
Exactly. I've only had one random restart, after the OTA, but I chalk it up to the heat wave where I was working. Poor Mo-Pho got up to 119 degrees.
I would also suggest a factory reset and wipe of the internal SD, a lot of times the testing of each phone before they're put in the box can cause issues.
Pew! Pew! Pew! From my Mo-Pho!
http://android-gz.com
no problems here. love this phone!
Me I am facing this issue since I got the phone I am at that point of replace the unit or order other phone!
What do you think?
I am really so pissed how is that you see only good comments on this phone and no body mention this known issue on thos youtubbie crappy videos...
I cant believe that I paid good money for this phone and I am not the only one with the issue. Sad thing no body know if this is HW or Sorftware!
I have no problem fixing the software... we really need the hackers spending some time debugging this issue.
Had my phone for a month, and have had 3. I am a heavy user so I expect it. Best phone I ever had.
Sent from my MoPho using the XDA Premium app
Same has been happening to my friends phone
Sent from my MB855 using xda premium
Ive had my phone for about a month, probably had 7 or 8 restarts total since I got it, two in one day during the first week but it seems better after the second OTA update. For the past two weeks I've only had two restarts. Each time it restarted I was playing angry birds and had let the phone got to sleep while in the middle of playing. When I woke it up it restarted. Sounds software related to me. Im rooted but not unlocked. I love this phone!
I get over 1 a day. Its sad. Def gonna get a replacement when I get the time
Sent from my MB855 using Tapatalk
I get atleast one a day. I don't notice because at home I set my phone down a lot. It gets worse when im on the phone surfing the web. Then it seems to do it more often. Yesterday it rebooted three times in one hour. It gets annoying but im past my 30 days to return plus Sprint doesn't have any other phone that interests me.
Sent from my Photon.
I have the reboot issue, but I have narrowed it down. DEVS TAKE A LOOK!!
So far I can get a 100% repro of this issue if
1. I am on WIFI for DATA and make or receive a call.
2. then leave WIFI area and attempt to call out, TXT or use 3G data.
3. phone will reboot every time when that occurs.
60% repro of reboot issue with the fallowing.
1. make or receive call with WIFI on but not attached to network.
2. go into WIFI range of a known(not new!) WIFI hotspot and phone attaches to WIFI on it's own.(this will sometimes cause the WIFI, 3G, and phone signal to all appear in the task bar at the same time)
3. make a phone call, txt or turn off WIFI then attempt to use 3G data and phone will reboot.
Also this is VERY IMPORTANT!! The conditions above will not cause the reboot on it's own. If you have data updates off or leave WIFI off all day then you might never see this. Also VERY important if you receive a call when attached to WIFI and then use your phone for data only you will not get the reboot right away it may take upto 30-40 min. Also important, if you attempt to do either repro above via making a phone call you will see the dialer get stuck at "connecting" in the upper left hand side, but it will never go to "connected" and hitting anything on the dialer or the back button will not help only home, but you will notice nothing on the phone will work anymore. This will ultimately lead to a reboot!
Here is the problem as I have trouble shot the living crap out of this and it seem that either the voice/3G radio is locking up or the dialer is crapping out.
Also on a side note that when the dialer is stuck on "connecting" if you force stop the dialer it does nothing, but if you force stop the "dialer storage" it will kill the dialer, but you will still get a reboot at some point after that.
So now we know where to look at for this issue. Can any of the devs look into this as I am not sure where to go from here, but this IS the problem everyone is seeing and can be hardware or software.

S3 Switches off??!!

I am increasingly wanting to revert back to my S2 after 2 days of owning the S3, and getting nowhere with syncing and settings, wifi/packet data recognition (or lack of), being able to continuously use apps, motion settings not working for me and keyboard fail!!!
I have been trying to backup the S3 for the last couple of hours to Kies and it seems to be taking its time, however it is still switched on which is a good start I think.
Biggest issue is using the keyboard in the txt message app and in forums/social sites. The keyboard is extremely slow and unresponsive (new issue started today) and then when I hit send/post etc.. the phone screen goes blank and the phone becomes unresponsive. I have had to either remove the battery, replace and switch he phone on or long hold the power button - 7-10 seconds. I don't think this is normal. I am yet to root the phone but I'm too scared to in case I brick it. Yesterday it randomly switched off but today it is not only random but when I try to post anything.
Motion settings are enabled (major feature I chose it for) and they're not working either.
:crying:
1Candy81 said:
I am increasingly wanting to revert back to my S2 after 2 days of owning the S3, and getting nowhere with syncing and settings, wifi/packet data recognition (or lack of), being able to continuously use apps, motion settings not working for me and keyboard fail!!!
I have been trying to backup the S3 for the last couple of hours to Kies and it seems to be taking its time, however it is still switched on which is a good start I think.
Biggest issue is using the keyboard in the txt message app and in forums/social sites. The keyboard is extremely slow and unresponsive (new issue started today) and then when I hit send/post etc.. the phone screen goes blank and the phone becomes unresponsive. I have had to either remove the battery, replace and switch he phone on or long hold the power button - 7-10 seconds. I don't think this is normal. I am yet to root the phone but I'm too scared to in case I brick it. Yesterday it randomly switched off but today it is not only random but when I try to post anything.
Motion settings are enabled (major feature I chose it for) and they're not working either.
:crying:
Click to expand...
Click to collapse
don't cry. just return the set. what you are facing is absolutely not a normal situation. You have got a faulty set. just return it instead of rooting or trying roms etc.
Sent from my GT-I9300 using xda app-developers app
Really thinking I might have to, but it was painstaking to sync all data, apps, photos etc from the S2. I was hoping it was an issue with not having day/sleep mode settings? Or some other simple issue that I've over looked
Sent from my GT-I9100 using Tapatalk 2
Definitely a faulty device return ASAP
Sent from my GT-I9300 using xda app-developers app
1Candy81 said:
Really thinking I might have to, but it was painstaking to sync all data, apps, photos etc from the S2. I was hoping it was an issue with not having day/sleep mode settings? Or some other simple issue that I've over looked
Sent from my GT-I9100 using Tapatalk 2
Click to expand...
Click to collapse
ignoring such simple settings don't result in such a mess. If the set is in warranty then let Samsung take care of it instead of you going through the trouble. If motion sensors are enabled but not working then it may be a hardware issue (faulty gyroscope).
Sent from my GT-I9300 using xda app-developers app
First thing to do: factory reset!
Then do not restore anything from your S2 and see if you still have these issues
-if you still have these issues: faulty device to return
-if your issues are gone: something went wrong when you restore from S2
I would like to add that if you have everything enabled you will get lag and freezes, try disabling some of the features...face awake, some of the motions etc, usually it is just a matter of setting up your phone right, it only has a certain amount of ram and all those fancy novelties use it up
In the middle of a factory reset. Only took 4 hours to back up the device. I'll try to disable some features and post an update with how I go. I really appreciate the advice
Sent from my GT-I9100 using Tapatalk 2
I think something went wrong with Kies. I uninstalled then reinstalled the program, rebooted the phone and slowly backed up only photos and contacts and everything is running ok now. Thanks for all the help and advice!
Sent from my GT-I9300T using Tapatalk 2
I tried to speak to the 'tech' in the Telstra shop and even while I was there it switched off and they had no clue, only offering advice of removing the battery and restarting the phone :what:
Figured I was best speaking to real experts...
Sent from my GT-I9300T using Tapatalk 2

Top of screen messing up. Anyone else?

What's up Xda? I have a question the top of my EVOLTE's screen is messing up. Just randomly right now. What I mean by messing up is that my notification bar becomes non responsive. At times it'll even slightly drop down maybe a quarter of the way down the screen without me touching it at all. Keep in mind it's just randomly right now not while I'm running certain apps or anything just random.
I am running cm10 stable and I did the pointer location grid and it showed me that no response was being read in that area.
Now keep in mind evolte is in prestine condition. No water damage or drops at all this just started out of nowhere. Anyone else having issues? If so did you do anything to solve it?
I'm gonna take it to sprint tomorrow, but gotta restore it back to factory first. I was just hoping there was another way. My sprint store reps and techs don't seem to know anything. They just give u a new one.
I also ran into this problem with my old evo 4g, but there was rain involved with that.
Sent from my EVO using xda premium
Why don't you flash sense rom first.
Just to see if it works, before going to sprint.
Sent from my lair.
I am having the same problem!!!!! i thought it was just me, my notification bar doesnt respond, when I try to touch anything at the top, it doesnt respond, when I lock the screen, I could touch the screen and the ring will not move. I have searched the forums for a reason and havent been able to seen anyone with the same issue that resolved it..other than taking it back to the sprint store and getting another phone...I am rooted too, so I am concerned about returning the phone and having an issue, any suggestions??
demass430 said:
What's up Xda? I have a question the top of my EVOLTE's screen is messing up. Just randomly right now. What I mean by messing up is that my notification bar becomes non responsive. At times it'll even slightly drop down maybe a quarter of the way down the screen without me touching it at all. Keep in mind it's just randomly right now not while I'm running certain apps or anything just random.
I am running cm10 stable and I did the pointer location grid and it showed me that no response was being read in that area.
Now keep in mind evolte is in prestine condition. No water damage or drops at all this just started out of nowhere. Anyone else having issues? If so did you do anything to solve it?
I'm gonna take it to sprint tomorrow, but gotta restore it back to factory first. I was just hoping there was another way. My sprint store reps and techs don't seem to know anything. They just give u a new one.
I also ran into this problem with my old evo 4g, but there was rain involved with that.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
update
I took the phone in to the sprint store, they said it was nothing that they could do and ordered another phone for me...
nikiva101 said:
update
I took the phone in to the sprint store, they said it was nothing that they could do and ordered another phone for me...
Click to expand...
Click to collapse
Did you take it while on cm10? I wanna take mine so they can also fix my screen and battery but I'm afraid theyll say something cuz of this. Don't really wanna waste my time relocking boot loader and going to stock just so they can fix hardware.
Sent from my EVO using xda premium
drmclove69 said:
Did you take it while on cm10? I wanna take mine so they can also fix my screen and battery but I'm afraid theyll say something cuz of this. Don't really wanna waste my time relocking boot loader and going to stock just so they can fix hardware.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
I don't recommended taking it to the sprint store running cm10 I would flash a stock ROM first. Idk about yours, but back in the day I took my og evo tho the sprint store and they just handed it back to me because my boot animation was different.
As far as my screen issue goes I think it had something to do with an app I had. I had the GBA emulator and whenever it was running it kept the icon on the notification bar. Once I uninstalled it I haven't had the problem since. Still its only been about 19hrs, but still nothing. Hopefully it doesn't happen anymore because sprint in my area sucks.
Sent from my EVO using xda premium
Definitely sounds like a bad digitizer
This just started happening to me a couple of days ago! I'm running MeanROM, i have the screen randomly hitting buttons or not responding but if I turn the screen off/on it responds properly for a few minutes or so before screwing up again. I'm going to try doing a fresh install now.
Edit:
So, I did a fresh install of Stock with Goodies and installed updated Liberty kernel and haven't had any issues for the past 24 hours.
The same thing happened with my OG evo. Dealt with it for over a year until o got this phone. I hope it doesn't do the same thing.
drmclove69 said:
Did you take it while on cm10? I wanna take mine so they can also fix my screen and battery but I'm afraid theyll say something cuz of this. Don't really wanna waste my time relocking boot loader and going to stock just so they can fix hardware.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
I reset it to factory settings, however, I noticed the superuser app was there. But no, they didnt say anything to me about it, truthfully, they couldnt do much bc the touch screen wasnt responding very well.
The digitizer is going bad, youll have to get it replaced, happened to my forst evo lte
Sent from my EVO using xda app-developers app

[Q] Somethings going on...

Love love love this phone!
But there's some weird stuff going on.
First off main problem: No apps show in multitasking except for system apps. Nothing.
2nd thing: There's some lag going on. Even when I'm running only one app there's some add lag. Lag is unacceptable!
These are my only problems any help is welcome. The first one is worrying me. I've rebooted multiple times. Can't think of anything.
I'm going to restore my old backup I'll respond when and if anything positive has happened.
Sent from my SM-N900P using Tapatalk

LG G3 4G LTE connection issues

Hello xda, i have some issues regarding my uprooted lg g3. I used to root all my phones, previously galaxy nexus and a few G2s which were replaced by warranty due to "manufacturer defects" or me just messing it up. Anyway I have learned the best way to use a new phone was to just not root it at all due to the many I've ruined rooting and customizing. It was all fun but I decided to try with my new G3, (last one I rooted and things started going haywire) not rooting it at all and maybe that will solve the problems. I thought wring I suppose.
My first issue I'm having is the phone is just slow and laggy in general. At the moment I am typing this right now the keyboard is slow and lags behind when I type and the screen jitters whenever it moves. Am on Verizon running latest Ota. For example my maps lags and has trouble keeping my location updated and this keyboard is pissing me off beyond belief. Practicality put of the box it was behaving poorly. The boot up time is slower than it was on the even my g2 or the last g3. If i hold the power button for another example it'll vibrate and then a second later the menu will pop up, or it will take a few seconds to switch apps, and for a brand new phone this shouldn't be happening.
A HUGE issue for me is my 4g LTE sucks. As I am typing this I am trying to deal with a spotty 3g connection in the middle of Greenwich Connecticut on the merritt Parkway rest stop. I work on the road and always need my maps to be updating location constantly and not lagging on me on the job. I switched from global to lte/CDMA with no dice for fixing the issue. And when I do get to a 4g connection it is either dropped or very slow. This Is a very amateur issue for such a "good" phone. I'm about to smash this damn thing out of frustration I hate this phone so much. I don't know what to do and I think i might be done with lg.
Please what can i do because I can't handle this piece of Crap anymore
Well that's really strange. I have the lg g3 and I'm on Verizon as well. I don't have any lag problems regarding the keyboard or anything else really. The only lag I experience is when the phone overheats and is having a lot of apps opening in the background. As for your coverage, I can't help you there either. I have 3g in my home which does get pretty slow but mostly 4g everywhere else I go. Maybe if you try to reset your device it would help?
Sent from my VS985 4G using Tapatalk
salvabigboy said:
Well that's really strange. I have the lg g3 and I'm on Verizon as well. I don't have any lag problems regarding the keyboard or anything else really. The only lag I experience is when the phone overheats and is having a lot of apps opening in the background. As for your coverage, I can't help you there either. I have 3g in my home which does get pretty slow but mostly 4g everywhere else I go. Maybe if you try to reset your device it would help?
Sent from my VS985 4G using Tapatalk
Click to expand...
Click to collapse
As we speak my speed test can't even find a good server on 4g. It's like I'm not even on 4g. It used to be blazing fast and now it doesn't even work. I guess another damn reset is the only option, but i have reset my phones way to many times to have to do it again. Factory reseting my phone every single time shouldn't be the way it works, feel me? They gave me seemingly finished product that shouldn't be having these sorts of problems. God forbid I didn't know what I was doing I would have no clue where to start on these issues,i or anyone else would be screwed.
I'll go through today and I'll post every issue I encounter throughout the day and we'll see what the problem may be
Yes that is very true. Maybe you should go into Verizon and see about getting a replacement. That's what I did when something was wrong with my phone.
Sent from my VS985 4G using Tapatalk

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