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I am coming from an Evo 4G. My apartment has always had sub par reception on sprint but now with the Evo 3D it is becoming irritating. In the same places I had 3G, I now am roaming. In a place where I had 2-3 4G bars, I have barely 1. I have tried updating my prl, my profile. One thing that I will note is that 4G on the 1 reported bar is about as good as the 3 bars on the old Evo. However 3G reception is definitely not very good overall.
My question - as I approach the one month I have had this phone, I wonder if I should:
A. Exchange the phone for another 3D. Has anyone heard of reception issues related to hardware? How has this device compared for everyone to the old Evo as far as reception? Do I have a dud?
B. Return it and get an original Evo.
C. Something else - call sprint ask for airwave or something like that.
I appreciate any advice anyone has. Thanks in advance.
My radio bars do show a tad lower, but I havent really noticed any issues.
I am willing to be some future PRL updates will help this.
My OG Evo was the same around launch time too
Had the same issue vs my old Eris on Verizon. Sprint reset the network which helped some, but I wound up manually changing the PRL to a USCellular one. Gained 4 bars.
Sent from my PG86100 using XDA Premium App
so PRL updates meaning non-sprint developer created? so 2 votes in favor of waiting it out?
berardi said:
I am coming from an Evo 4G. My apartment has always had sub par reception on sprint but now with the Evo 3D it is becoming irritating. In the same places I had 3G, I now am roaming. In a place where I had 2-3 4G bars, I have barely 1. I have tried updating my prl, my profile. One thing that I will note is that 4G on the 1 reported bar is about as good as the 3 bars on the old Evo. However 3G reception is definitely not very good overall.
My question - as I approach the one month I have had this phone, I wonder if I should:
A. Exchange the phone for another 3D. Has anyone heard of reception issues related to hardware? How has this device compared for everyone to the old Evo as far as reception? Do I have a dud?
B. Return it and get an original Evo.
C. Something else - call sprint ask for airwave or something like that.
I appreciate any advice anyone has. Thanks in advance.
Click to expand...
Click to collapse
C.airwave
Sent from my PG86100 using XDA App
ultra78721 said:
C.airwave
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crap I just noticed it requires Broadband ISP already - I don't have internet at my place - does that mean i can't do anything?
berardi said:
crap I just noticed it requires Broadband ISP already - I don't have internet at my place - does that mean i can't do anything?
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Have some friends with different carriers test your area, see which is stronger and use their PRL. That's what I did, told that to the Sprint rep while getting my MSL and he liked the idea (I did hint I would leave if I couldn't get a better signal).
Sent from my PG86100 using XDA Premium App
berardi said:
I am coming from an Evo 4G. My apartment has always had sub par reception on sprint but now with the Evo 3D it is becoming irritating. In the same places I had 3G, I now am roaming. In a place where I had 2-3 4G bars, I have barely 1. I have tried updating my prl, my profile. One thing that I will note is that 4G on the 1 reported bar is about as good as the 3 bars on the old Evo. However 3G reception is definitely not very good overall.
My question - as I approach the one month I have had this phone, I wonder if I should:
A. Exchange the phone for another 3D. Has anyone heard of reception issues related to hardware? How has this device compared for everyone to the old Evo as far as reception? Do I have a dud?
B. Return it and get an original Evo.
C. Something else - call sprint ask for airwave or something like that.
I appreciate any advice anyone has. Thanks in advance.
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Click to collapse
Had the exact same issue and well I returned mine this last Sunday and got a new 3d and well it's better so far. Last week Sprint updated prl over the air and it worked for a minute and then it was back to roaming, dropping calls, battery draining like crazy, sensitive power button. I know it's only Monday but I have not dropped one call or went into roaming yet.
MattC74 said:
Had the exact same issue and well I returned mine this last Sunday and got a new 3d and well it's better so far. Last week Sprint updated prl over the air and it worked for a minute and then it was back to roaming, dropping calls, battery draining like crazy, sensitive power button. I know it's only Monday but I have not dropped one call or went into roaming yet.
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That's great. Wow
What did u say to get it switched without the run around ? They gave u new not refurbished right? Did you take it to the store you bought it at or call in?
ianoob said:
Have some friends with different carriers test your area, see which is stronger and use their PRL. That's what I did, told that to the Sprint rep while getting my MSL and he liked the idea (I did hint I would leave if I couldn't get a better signal).
Sent from my PG86100 using XDA Premium App
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Verizon is strongest but if I take that PRL then I wont have Sprint 4G will I?
Also how would you load the other PRL?
Thank you!
I had the power button sensitivity issue - where the button presses momentarily caused the power menu to come up instead of going into sleep mode. So I took that phone into Sprint yesterday and they gave me a new phone, within 30 days. Any replacement should be a new phone and not a refurbished one within the initial 30 days of purchase.
Point being is that they new phone to me doesn't pick up a signal as well as the other Evo 3D that I had. We have an Airave at work and the old phone would have max bars and crystal clear, today first day with the new phone was at about 2 or so bars and the one phone call was very well lets just say not so crystal clear.
Recommend you take the phone back and ask them to test it. They can test the phone for you, and worst case swamp it out for you. Don't recommend PRL hacks since those tend to get people kicked out of Sprint due to excessive roaming.
berardi said:
Verizon is strongest but if I take that PRL then I wont have Sprint 4G will I?
Also how would you load the other PRL?
Thank you!
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Click to collapse
Sprint 4G is on a different radio than data/voice, WiMax vs CDMA/1Rxx.
If you search for say "carrier name" PRL July 2011, you should be able to find a current file. Download the file, open QPST Service Programming, click the tab "Roam" and put the file location in "Preferred Roaming". A full tutorial at http://forum.xda-developers.com/showpost.php?p=15158246&postcount=1
weidnerj said:
Recommend you take the phone back and ask them to test it. They can test the phone for you, and worst case swamp it out for you. Don't recommend PRL hacks since those tend to get people kicked out of Sprint due to excessive roaming.
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Great idea - I think I will do this
berardi said:
That's great. Wow
What did u say to get it switched without the run around ? They gave u new not refurbished right? Did you take it to the store you bought it at or call in?
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Told them it was dropping calls like crazy which it was and the rep said well lets get you a new one. Yeah got a new one from the same store.
berardi said:
I am coming from an Evo 4G. My apartment has always had sub par reception on sprint but now with the Evo 3D it is becoming irritating. In the same places I had 3G, I now am roaming. In a place where I had 2-3 4G bars, I have barely 1. I have tried updating my prl, my profile. One thing that I will note is that 4G on the 1 reported bar is about as good as the 3 bars on the old Evo. However 3G reception is definitely not very good overall.
My question - as I approach the one month I have had this phone, I wonder if I should:
A. Exchange the phone for another 3D. Has anyone heard of reception issues related to hardware? How has this device compared for everyone to the old Evo as far as reception? Do I have a dud?
B. Return it and get an original Evo.
C. Something else - call sprint ask for airwave or something like that.
I appreciate any advice anyone has. Thanks in advance.
Click to expand...
Click to collapse
I don't think you have a dud. Rather than bars, what are your actual speeds using something like Speed Test from the Market. I've had well....more than 3 of these E3D's, lol, and only 1 got half-ass decent speeds out of the box. With some re-provisioning and data reset methods in the General section I got all of them to set up correctly on the network.
So , my problem started yesterday and whenever I connect to 4g I'm not actually able to connect to anything online. Everything works fine over 3g and WiFi but everytime I'm ok 4g , I get nothing . I live in Philadelphia , and in a 4g service area. I've tried a master reset and still nothing. Does anyone have a way to fix it . I tried a search but wasn't able to fond any info for my problem . Thanks in advance for all your help.
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Having the same problem in the same area. I called Sprint just now, the rep said it wasn't the towers. I have a OG EVO, I'm about to power up and test out. If it works fine, I'm returning the 3D until they issue a fix. This one was a replacement for one that was running hot, but I noticed weak 4G speeds on that one also.
I actually went through your same ordeal on TWO 3vo's.....third one was a charm.. nothing will fix it, so you'll have to take it back to Sprint for a new one.
Sent from my shm'3vo
ka0bit0 said:
I actually went through your same ordeal on TWO 3vo's.....third one was a charm.. nothing will fix it, so you'll have to take it back to Sprint for a new one.
Sent from my shm'3vo
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Thanks I'll stop in a store tomorrow. Hope 3 is the charm for me too, or I will go back to my OG for awhile. I need my 4G hotspot.
The rep mentioned there was a (bad batch) that was having problems. I was honestly almost going to cancel service and go back to sprint. Once you get a 3vo with no issues you're going to LOVE the phone. And just wait ti'll we have an unlocked bootloader....lol
Sent from my shm'3vo
i just wanted to give everyone an update. 24 hrs later and my 4g is fine again. Any one think it was just the area yesterday ? If not i would like to swap mine out while i am still in my thirty day window.
pahomefinders said:
i just wanted to give everyone an update. 24 hrs later and my 4g is fine again. Any one think it was just the area yesterday ? If not i would like to swap mine out while i am still in my thirty day window.
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Thanks for the update. I'm from the philly area as well. I'm going to keep mine on 4g all day to see if i also get the intermittent connection. Sometimes it will work then sometimes it won't
I was having the same issues yesterday. I spent like 2 hours talking with Sprint doing ##3282# data profile restores until the 5th rep says it’s a nationwide issue. The connection showed full reception on my 3D and my wife's OG EVO, but the connection to the internet or any other data services was intermittent. Seems to be fine today.
this was working fine today but stopped working about an hour ago. anyone else have this issue???
you guys are not alone
sadly this is not only a evo 3d problem...i have an epic 4g and have been experiencing the same problems, the 4g connects yet no webpages will load and apps wont connect to the internet. 4g sometimes starts working again but then it stops again. If anyone can find out what the hell is going on it'll be a great help.
I've had issues where certain apps don't get internet access while on 4G but the web browser always seems to work. I know Scrabble from EA didn't like the 4G, and Google Music didn't either.
Johnbis. The same thing happened to me as well. During the same time frame. I'm still not able to get 4g as well.
Sent from my PG86100 using XDA Premium App
everyone is honestly too quick to jump the gun and return their phones. It's quite silly and alarmist.
Just reset it or wait it out; that usually solves most problems.
This is my second evo 3d, this one works fine till today, i work at Bethesda ,MD, the 3g works fine, my 4g no way this evening, they need to solve this problem asap, or else they are going to loose customer, evo 4g has good reputation, E3D please don't destroy that reputation.
They responded to me on their Facebook wall, Wimax cell sites are down (intermittent data issue on 4G). They're working to bring them up.
Sent from my BEASTO 3D using XDA Premium App
Thanks for the update. I will update this thread as well if it go's back down. As of right now its up for me.
and its back down.....
I'm in Philly and I'm having the same issue (for the past two days now, actually). As of 9:53 EST in Center City Wimax is down, and it was down around 7:50 am today. Yesterday (Monday), I had connection problems from Noon to 4 (in Center City), but could connect to SpeedTest around 5:50 pm in Mt Airy.
If it is just the wimax cell sites being down, as opposed to a bad 4G attenca in my phone, does anyone know of a way to check besides calling Sprint? Their reps vary wildly in competence (or at the least, some suck at reading their memos/emails), and I don't want to have to call 80 of them to get a straight answer :/
stevetwjr said:
I'm in Philly and I'm having the same issue (for the past two days now, actually). As of 9:53 EST in Center City Wimax is down, and it was down around 7:50 am today. Yesterday (Monday), I had connection problems from Noon to 4 (in Center City), but could connect to SpeedTest around 5:50 pm in Mt Airy.
If it is just the wimax cell sites being down, as opposed to a bad 4G attenca in my phone, does anyone know of a way to check besides calling Sprint? Their reps vary wildly in competence (or at the least, some suck at reading their memos/emails), and I don't want to have to call 80 of them to get a straight answer :/
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LOL if you noticed, I'm in your area, its not the phone.
Yeah, I noticed Someone had mentioned in this thread that he'd had two 3vos with busted antennas, so I'm a little worried (I've had an amazing streak of non-defective electronics purchases, and I'd hate for this phone to end my streak LOL).
As of 10:40 Am EST in downtown Philly, with 1 bar of 4G and 4 bars of signal strength, I have Wimax data transfer (3.20 Down and 0.07 up, 115ms ping). That's after updating my PRL then my profile while 4G was on. I'm guess they're currently working on getting the WImax cells up.
So... About 4 days ago, I noticed that I couldn't connect to 4G anymore, but 3G works fine. Now I've always had full signal 4G where I live because there's a tower just down the block by the Sprint store. I can connect and I even get an I.P. address, but there's no data getting through. You can imagine how many times I went to recovery, cleared data, wiped, re-flashed, all the while thinking it was the ROM that had problems.
The answer came to me in the form of my younger brother. He has the Evo Shift and also had been having issues with his 4G. Now his phone is stock, so that ruled out the ROM being the issue (thank GOD I thought I somehow screwed my WiMax). So he tells me there was a power outage about 4 days ago at around 3am, since then he hasn't been able to connect.
What I'm thinking is- IT'S BEEN 4 DAYS... You guys here who work at Sprint, do you think a small power outage can bork the 4G network for 4 days?
And if so, how come it hasn't affected the 3G network as well?
Maybe It's another issue altogether...
Sprint actually has 4G?
Zoidpilot said:
So... About 4 days ago, I noticed that I couldn't connect to 4G anymore, but 3G works fine. Now I've always had full signal 4G where I live because there's a tower just down the block by the Sprint store. I can connect and I even get an I.P. address, but there's no data getting through. You can imagine how many times I went to recovery, cleared data, wiped, re-flashed, all the while thinking it was the ROM that had problems.
The answer came to me in the form of my younger brother. He has the Evo Shift and also had been having issues with his 4G. Now his phone is stock, so that ruled out the ROM being the issue (thank GOD I thought I somehow screwed my WiMax). So he tells me there was a power outage about 4 days ago at around 3am, since then he hasn't been able to connect.
What I'm thinking is- IT'S BEEN 4 DAYS... You guys here who work at Sprint, do you think a small power outage can bork the 4G network for 4 days?
And if so, how come it hasn't affected the 3G network as well?
Maybe It's another issue altogether...
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Click to collapse
4G is WiMax and 3G is EVDO so one getting knocked out might not affect the other....also, if they haven't had reports about that particular tower, they might not know to fix it.
To the poster above: if your not going to be helpful, don't post.
Sent from my Google Nexus S using xda premium
That sucks man. I'm blanketed in supposedly 4g service and can't get it neither. I wanna go take a dump on one of their towers.
Can a power outage kill 4G? Certainly. Cell towers work like many other electronic devices, and are still prone to things getting shorted (Even if there are several layers of protection to try and stop that). I would honestly recommend calling tech about it and seeing if the towers near you have any posted outages, or at least report the issue.
They likely cannot fix the issue unless they know about it, and if everyone presumes everyone else will report the issue; it may never get reported.
Rayne Jarre said:
Can a power outage kill 4G? Certainly. Cell towers work like many other electronic devices, and are still prone to things getting shorted (Even if there are several layers of protection to try and stop that). I would honestly recommend calling tech about it and seeing if the towers near you have any posted outages, or at least report the issue.
They likely cannot fix the issue unless they know about it, and if everyone presumes everyone else will report the issue; it may never get reported.
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I'll call tomorrow and bother someone over at the local sprint. I'm just wondering how did the 4G go out and not the 3G network. Oddly enough I also noticed the 3G network is slightly faster now... i.e. - I could never watch HD movies on Youtube without having the 4G on, now since of course I can't connect I tried on 3G and it didn't skip a beat. Maybe breathing too much spray paint fumes is making me crazy
The 4G sits on a separate tower from the Sprint tower's as the 4G is provided via Clear.
Noiro said:
The 4G sits on a separate tower from the Sprint tower's as the 4G is provided via Clear.
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Gotcha
Sent from my Shooter 3D
I've made references to this in Q&A, so apologies if you've read this already.
Simply put, my mobile data does not work on this phone. What I'm finding is if I leave a WiFi network or go to/from Sprint to roaming data, the hand-off to cellular data never happens as one of three things invariably occurs:
a) Mobile Data is stuck in 'turning on...' and thus I have no signal at all;
b) I have signal but no throughput (the up/down arrows never light up and I get no data connection);
c) the phone just reboots.
So basically if I change my network state, I can't go back until I reboot. Toggling Mobile Data does nothing in any of these instances. Now I expect holes in the software during a device release, but not holes you can drive a truck through. If anyone is experiencing the same issue or has any ideas, I'd love to hear them. If it's not solved by the end of my 14-day rescission period, this thing is done for.
I had this same exact problem. Update your profile and PRL. That fixed it for me but I dunno if that will fix the problem permanently. Might be a hardware defect but I hope it was just a prl/profile issue.
Sent from my EVO using Tapatalk 2
I've tried updating my profile and PRL and unfortunately that did nothing, and moments ago I gave up and called Customer Care to reactivate my OG EVO.
Of course, 30 seconds after that was all done the representative told me there's an EVDO data issue/outage that has been persistent in Philadelphia since the 22nd. You'd think they'd tell their store reps this valuable information, but such is not the case. I'm going to try running some tests on my OG EVO for comparison's sake and see how much truth they're telling me before I put the LTE back in the box and tell Sprint where they can shove it.
I have noticed some quirkyness with the WiFi/3g handoff on the phone on stock and viperROM. I am in the Philly market too, possibly the issue.
Sent from my EVO using Tapatalk 2
It's becoming unbearable. I lose my 3g connection about 3 times a day. But today, it's lost it about 20 times and that's no exaggeration. It's lost mobile data at least 5 times in the last hour. HTC has got to do something about this.
Sent from my EVO using xda premium
So I reactivated my OG EVO and sure enough, 3G data speeds are nothing short of awful in the 19103 area (~6KB/sec on average), compared to the 19106 area a mile or so away -- there's definitely an EVDO issue in the area. However, the OG EVO is not exhibiting the same WiFi/roaming hand-off issues that the EVO LTE is; that has to be a software issue specific to the phone. Seeing as I frequently walk in and out of various WiFi blankets throughout the city several times every day, this bug is a deal-breaker for me.
When I leave a wifi area I've noticed it takes a very long time to pick up 3G. It was nearly instant on my E4GT.
I just had the same issue with my mobile connection. Updating my profile and PRL seemed to do the trick. Changing from wi-fi to mobile also takes over a minute...
change your phone from cdma/lte mode to cdma mode, did the trick for a few friends of mine.
I've also been having the same issues. My phone will just drop 3G and go to roaming or no signal at all constantly. I also live in the Philly area so I'm hoping since we're in the second wave to get LTE that its just Sprint working on the network but I'm starting to suspect that we have a serious problem with our phones. Im on my second phone & a few different ROMS including stock & I've been having the problem since pre relase while my wife's Samsung E4GT has had no issues.
Edit
Well I took the advice from another thread and switched from CDMA/LTE to CDMA only & I haven't had any issues with my 3G dropping or with the WiFi to 3G handoff. Don't know if that fixed the problem or if Sprint just isn't working on the towers today.
Sent from my EVO using Xparent ICS Blue Tapatalk 2
Okay this is starting to piss me off. I loose 3G service anytime I unlock the phone. In my house I can not keep a call connected to save my life, even though I have 4 bars. My 3G just looses signal. Its not when I switch from WiFi. It just does it on its own.
The first thing I tried was to turn the CDMA/LTE to just CDMA, tested this for 2 days nothing. I updated both Profile and PRL.... nothing.
I am really tempted to walk into a Sprint store and through down because this is unacceptable. And this happened to my first EVO LTE, so I returned it within my 14 days, got a second one and its doing the same thing. I thought well maybe its because I am in the Chicago Subbards but I have been in 2 other states and I have the same issue.
Anyone know of a fix or when HTC will actually fix their newest phone? I mean come on really guys, how is this okay?
EDIT:
Also, I tried turning off NFC and that doesn't help either.
And is anyone else's EVO get REALLY hot?
Cherokee4Life said:
Okay this is starting to piss me off. I loose 3G service anytime I unlock the phone. In my house I can not keep a call connected to save my life, even though I have 4 bars. My 3G just looses signal. Its not when I switch from WiFi. It just does it on its own.
The first thing I tried was to turn the CDMA/LTE to just CDMA, tested this for 2 days nothing. I updated both Profile and PRL.... nothing.
I am really tempted to walk into a Sprint store and through down because this is unacceptable. And this happened to my first EVO LTE, so I returned it within my 14 days, got a second one and its doing the same thing. I thought well maybe its because I am in the Chicago Subbards but I have been in 2 other states and I have the same issue.
Anyone know of a fix or when HTC will actually fix their newest phone? I mean come on really guys, how is this okay?
EDIT:
Also, I tried turning off NFC and that doesn't help either.
And is anyone else's EVO get REALLY hot?
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Have the same issue on 2 diffrent EVO lte's . I heard it could be towers or the software on the phone . I think its the pho e because I've heard the s3 dosnt have these issues .
Sent from my EVO using xda premium
same problem here
started a thread over on the sprint site here
http://community.sprint.com/baw/message/445385#445385
I thought it was the towers as well, but I been in 3 states the exact same issue...
Im in naperville and im waiting for lte to be up and running before I buy the Evo lte...my brother is having the same problems as you...looks like another month before its ready...patiently waiting...hang in there
Sent from my HTC Evo 4G using xda premium
As of today, dead. Voice is ok. 3G is gone. (Philly)
Im in lexington sc and for about a week now my data (which i had inside my house just fine) has been out almost completely and i have called 3 times and got 3 different reasons on why this is. Now last night they tell me that there is NO eta on when it will return????? WTF! This better be a LTE thing. If not this is getting out of control fast... They said id be credited for the outage, well data is 50% of what we pay for. This is unacceptable sprint...
Say if it is a software issue shouldn't most people have this issue ?
Sent from my EVO using xda premium
probably, depending on which software/firmware version you're running. I think it's more specifically related to the radio version/fw vs the towers causing it. it seems more and more like i get varied results depending on where i'm at. always the same end result, just the behavior in how long 3g stays connected varies.
I have been dealling with the same issues. I was driving and my data went out. Can't get data only if I connect to a WiFi, I tried everything. I am on the latest firmware, prl, ect. I got it back yesterday about 5 hours later but as soon as I go to an area with no service it will not come back. (Voice and text work fine) I am still without data since Noon today. I know I have 3G because my old Epic 4G is working fine. I even flashed the radio again and flashed the whole firmware again. Still doesn't work. I am about to take it back and get the Samsung....
... after quickly ready through some of the threads here, there seems to be a problem with alot of EVOs not staying connected to LTE signal. In thier experiences thier phone will find the 4G signal then quickly drop back 3G or thier phone will not even connect to a 4G signal even though they are in a confirmed 4G area.
I never had this problem until recently. When 4G went unofficially live in Los Angeles my phone would switch seamless from 3g to 4g and back. It was just recently in the last week that my phone now will not connect to 4G unless I cycle through airplane mode. Once 'im on 4G my phones signal is rock solid and stays on 4G. When I'm out of a 4G area it drops back to 3G but will not swap back to 4G when I return to a 4G area.
It so weird that all of a sudden it started doing this. I notice that when this happens i'm at half (or less) charge. Maybe my phone is doing this to conserve battery.. i don't know. I can see if my phone did this from the get go but it's just weird that for two weeks it was fine and them all of a sudden the radios are not swapping correctly...
thoughts?
UPDATE : So i got off the phone with HTC and they said it is a tower/carrier problem. Is this possible?
tenfingas said:
UPDATE : So i got off the phone with HTC and they said it is a tower/carrier problem. Is this possible?
Click to expand...
Click to collapse
Possible: Yes.
But no, its exclusive to the EVO LTE. You can inform them that the iPhone 5, SGS 3 & LG Viper (I wouldn't say all of them, but some of them, you're just trying to get a point across) phones in your area, stay connected, where as the EVO LTE (say your's & a few others) does, not.
^It doesn't have to be true, but the fact that it is a bug, is true & it needs to be addressed. If it were carrier based, Sprint's other LTE phones would be in the same boat.
Say your'e reporting it as a bug & could you submit a ticket or add to an exsisting one. (Heck, they might not even have trouble tickets.)
People mess up the bug process by going back and forth with the rep, just stick you your guns & stay polite.
I think it's an Evo LTE thing myself. I just got LTE here in LA, and I actually just noticed that I was back on 3G for whatever reason. Got back on by airplane mode-ing.
Although, I will say that it has gone to 4G automatically in another part of LA, so I'm not sure what's going on with that.
I would've liked for the LTE to be a toggle like 4G was on the OG Evo.
I wpuldnt know, Arizona never gets any love haha
Sent from my EVO using xda app-developers app
I think it was the towers because all of a sudden my phone is switching seamlessly again.
Sent from my EVO using xda premium