Related
Just trying to build some statistics as to how common this turning off problem is.
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PLEASE READ THIS BEFORE ANSWERING:
1) Obviously this is regarding the phone turning off on its own when its not due an empty battery.
2) Only answer with "no" if you've been using the phone for at least a week. If you've been using it for less and it hasnt turned off, answer with "No - but had it for less than a week".
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I just want to know before I send my phone to Amazon for replacement.
I've had it 8 days, so I clicked the 2nd "no". If I saw any hardware fault in a new device I'd immediately get onto the supplier for a replacement. Unless there's software at fault here (unlikely, but obviously possible) then I can't see the problem simply going away.
Hope you get it sorted mate.
Nope. Had the phone since may 6.
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Thx for the replies guys.
Keep the answers coming
No. Never unless the battrey is empty.
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Touchwood, never and I've had the phone a few weeks now.
Had this problem last year with my new Desire, but returned it to HTC and they replaced the mobo without any problems.
Yep had it nearly 4 weeks and its went twice. Not in the last week or so though.
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Everyone runs different apps and settings on their phones. Unless there's a specific hardware problem there's going be tons of variables to consider for those having reboot issues. I've had mine for six weeks and its never done anything wonky.
I returned my 1st one as it turned off a few times a day. Replacement has been fine.
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Does reboot count as a yes?
I clicked yes but I am not 100% sure if this happened to me or not. Allow me to explain...
I was carrying it in my hand walking and I happened to look at the screen and it was showing the Samsung GT-i9100 splash screen seemingly for no apparent reason. When it went away it just went right back to where it was (no media card reading or anything).
It was strange to say the least but I have not seen it happen again since then and that was about a week ago and I have had the device for approx. 3 weeks now.
Does this sound like the same issue?
BarryH_GEG said:
Everyone runs different apps and settings on their phones. Unless there's a specific hardware problem there's going be tons of variables to consider for those having reboot issues. I've had mine for six weeks and its never done anything wonky.
Click to expand...
Click to collapse
Lightfunkyone said:
Does reboot count as a yes?
Click to expand...
Click to collapse
Oh sorry i forgot to mention this. No, reboots don't count as they're probably a software problem which can be fixed maybe with a new ROM or update or wtvr (i'm probably going to install another ROM eventually). And i'm not sure how a replacement will help with that, since I already have the KE7 firmware installed.
Just complete turn offs, cuz it might be a hardware problem, which can be solved by a replacement.
Thanks for the responses guys. Keep it up
Hmm, well i'm not really sure of anything, but that looks like a reboot to me. It might be that it turned off and you accidentally held the power button and turned it on, but since there was no card reading or anything, i think it's the "fast reboot" problem i've seen some people with on the forums. I hope it doesn't happen again
Hi,
I got the E3D this weekend. It upgraded to lastest OTA. It gets random reboot and FCs once in a while. The most frustrating is lockups. Everything goes black, if i connect to charger their is no LED indication and i have to take out battery to reboot it. I have seen it happening when battery is around 40-30%.
Is it common or i have a faulty piece?
Thanks.
PS:-Sorry if it a repost.
donniezazen said:
Hi,
I got the E3D this weekend. It upgraded to lastest OTA. It gets random reboot and FCs once in a while. The most frustrating is lockups. Everything goes black, if i connect to charger their is no LED indication and i have to take out battery to reboot it. I have seen it happening when battery is around 40-30%.
Is it common or i have a faulty piece?
Thanks.
PS:-Sorry if it a repost.
Click to expand...
Click to collapse
IMHO i would say faulty piece.. i run my stuff hard and have had no issues with this phone like that.. i know my wife's orig evo and my Hero both had those issues stock (memory leak in sense i believe), but with this 3d i have pushed it pretty good and have had no issues with it.. and i too have the latest OTA..
EDIT: that is assuming you dont have anythign crazy downloaded that would be killing your phone..
Same here. Latest OTA, running hard and no problems.
brnail said:
Same here. Latest OTA, running hard and no problems.
Click to expand...
Click to collapse
Let's see if they fix it within 4 weeks.
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pstevep said:
IMHO i would say faulty piece.. i run my stuff hard and have had no issues with this phone like that.. i know my wife's orig evo and my Hero both had those issues stock (memory leak in sense i believe), but with this 3d i have pushed it pretty good and have had no issues with it.. and i too have the latest OTA..
EDIT: that is assuming you dont have anythign crazy downloaded that would be killing your phone..
Click to expand...
Click to collapse
I never had any issues with my evo. Let other people get back. Like other gentleman had same problem. One of my other friend had reboot issues with his Thunderbolt. It came like that, and I have only market application installed at this moment except swiftx keyboard. I had a sense fc so far.
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I'd exchange it.
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bryangene said:
I'd exchange it.
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Click to collapse
I will probably I have had 3-4 reboots today.
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I had similar problems before and after otas. I did a factory reset and it's worked great since.
i got mine last wednessday and not a single force close lock up or random reboot. I'm truly amazed with this device. its the first android phone that i've had that just works.
I've had a random reboot or two, have had sense crash a couple times, and have had it lock up on me. I've factory reset twice. I intend on exchanging it after another week or two.
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bobdude5 said:
i got mine last wednessday and not a single force close lock up or random reboot. I'm truly amazed with this device. its the first android phone that i've had that just works.
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Click to collapse
+1 1o characters
I have two evo 3d phones, and both of them lock up alot. mostly camera app or gallery. My wife hates hers, locks up too much.
I did factory reset. I am upgrading now. let's see how it goes!
Let us know! I've had a few random reboots today when it was just sitting on my table... I also had it turn off on me and I couldn't turn it back on until I did a battery pull. I think I may try a hard reset (the ##786# way) to see if it'll fix it.
xPhantom said:
Let us know! I've had a few random reboots today when it was just sitting on my table... I also had it turn off on me and I couldn't turn it back on until I did a battery pull. I think I may try a hard reset (the ##786# way) to see if it'll fix it.
Click to expand...
Click to collapse
I haven't had a reboot or lockup so far. Of course I have not been playing with it as crazily as I did past 2 days. It might be some bad app.
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Which way of resetting did you use? Did you use "Factory data reset" in SD & phone storage settings or did you do a different hard reset? Also, does your phone seem to suffer from not sleeping (up time and awake time are always the same)?
xPhantom said:
Which way of resetting did you use? Did you use "Factory data reset" in SD & phone storage settings or did you do a different hard reset? Also, does your phone seem to suffer from not sleeping (up time and awake time are always the same)?
Click to expand...
Click to collapse
I went to Android recovery to reset a couple of times along with pulling out battery. Lol.. To get into android recovery press volume down and power button. It seems this phone goes into hibernation when you press shut off. So, I pressed reboot and volume down early in start.
No my phone seems to sleep properly.
I do have heating problems but other people and Thunderbolt user have it too. So, I guess it's OK.
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Yeah definitely take it back. Like someone else has said, have 2 evo 3ds since last week and did not notice one reboot
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i've had 2 or 3 random reboots. maybe 1 forceclose for sense.
The sleeping issue happens if you didn't take the otas
Bussin Caps from my 3D shooter
Got my evo yesterday, and last night while I slept the phone locked up requiring a battery pull, then did it again someone before I woke up.
Anyone had any issues with this? I was running juice defender on default setting, but not sure how that would affect anything
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i didn't have those kind of issues, but my Notification bar wouldn't scroll down when i syped the screen and my home buttons wouldn't respond.
took it to sprint showed them the issue then the issue went away, they ran a diagnostic test on the device nothing came back wrong with it even after wiping the phone it would randomly do it. So they gave me a new device since then no problems.
The store basically told me it wasn't in their list of issues, so he couldn't do anything
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Tell them you'll just return the phone then. You want a new one they need to give you it.
I've had my phone for a week and I was having wake problems at random times each day. I did a hard reset on the phone with Sprint tech support three days in, and I also did a factory reset with a rep from HTC in online chat a day or two later. When I pulled my phone out of my purse to make a call today, it wouldn't wake up again so I brought it back to the Sprint store and they replaced it since I had already done everything they could have done for me there.
I'd just try to talk to another rep... good luck!
hydrogenman said:
The store basically told me it wasn't in their list of issues, so he couldn't do anything
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Click to collapse
Don't listen that that. You just paid for a brand new device, which should work perfectly. It seems as though you have a defect in yours, and you're within the 30 days from purchase date. Under Sprint's 30 day return policy, you are entitled to exchange it for a properly working device, or just return it and tell the guy to go chew on marbles. Then go buy a new one from a different Sprint store.
k2buckley said:
Don't listen that that. You just paid for a brand new device, which should work perfectly. It seems as though you have a defect in yours, and you're within the 30 days from purchase date. Under Sprint's 30 day return policy, you are entitled to exchange it for a properly working device, or just return it and tell the guy to go chew on marbles. Then go buy a new one from a different Sprint store.
Click to expand...
Click to collapse
So I went ahead and did a complete reset of phone data again, and installed only 2 apps, Google Voice and XDA
didn't lock up last night and has been up about 12 hours now without a boot
so far so good
Numerous problems for mine & I'm now on my 3rd phone. The last phone kept rebooting on It's own.
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tcmoon said:
Numerous problems for mine & I'm now on my 3rd phone. The last phone kept rebooting on It's own.
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Click to collapse
finally it kept locking up and a few resets today so the manager at the store replaced it (next time I'm going straight to the manager, sheesh)
I don't mind (and expect) other little bugs, but my phone locking up (which is WORSE than resetting, because alarm clocks won't go off, etc and I was late for work) is a major problem when it happens half a dozen or more times a day
the new one has been doing much better though
Ever since the download of the 2.08 upgrade, about every 20 mins the phone reboots on its own and then if u lock it, it won't unlock at all, u have to pull the battery to get it back on, and then every once in awhile it will actually come up saying sense has forced closed and then it reboots itself...it is not rooted yet but Hell if I'm having problems with me not messing with it, I don't even want to tackle rooting it....has anyone else had problems or do I just have a dud
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Since the update I've had some issues too, but not nearly as often as you. Sense launcher usually has to reload about twice a day which really bugs me, but it doesn't take too long. I haven't had issues with it rebooting on its own though, although it freezes up occasionally and I have to do a battery pull.
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sprint says (i spoke with them today about this, had to get to tech 3 ) they are waiting for a fix from HTC to fix the random reboot issue and they are well aware of this issue as it is effecting alot of 3d evos.. personally i think it is a batch of bad batteries with a damaged chip regulating voltage in the lipo cell
What's up Xda? I have a question the top of my EVOLTE's screen is messing up. Just randomly right now. What I mean by messing up is that my notification bar becomes non responsive. At times it'll even slightly drop down maybe a quarter of the way down the screen without me touching it at all. Keep in mind it's just randomly right now not while I'm running certain apps or anything just random.
I am running cm10 stable and I did the pointer location grid and it showed me that no response was being read in that area.
Now keep in mind evolte is in prestine condition. No water damage or drops at all this just started out of nowhere. Anyone else having issues? If so did you do anything to solve it?
I'm gonna take it to sprint tomorrow, but gotta restore it back to factory first. I was just hoping there was another way. My sprint store reps and techs don't seem to know anything. They just give u a new one.
I also ran into this problem with my old evo 4g, but there was rain involved with that.
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Why don't you flash sense rom first.
Just to see if it works, before going to sprint.
Sent from my lair.
I am having the same problem!!!!! i thought it was just me, my notification bar doesnt respond, when I try to touch anything at the top, it doesnt respond, when I lock the screen, I could touch the screen and the ring will not move. I have searched the forums for a reason and havent been able to seen anyone with the same issue that resolved it..other than taking it back to the sprint store and getting another phone...I am rooted too, so I am concerned about returning the phone and having an issue, any suggestions??
demass430 said:
What's up Xda? I have a question the top of my EVOLTE's screen is messing up. Just randomly right now. What I mean by messing up is that my notification bar becomes non responsive. At times it'll even slightly drop down maybe a quarter of the way down the screen without me touching it at all. Keep in mind it's just randomly right now not while I'm running certain apps or anything just random.
I am running cm10 stable and I did the pointer location grid and it showed me that no response was being read in that area.
Now keep in mind evolte is in prestine condition. No water damage or drops at all this just started out of nowhere. Anyone else having issues? If so did you do anything to solve it?
I'm gonna take it to sprint tomorrow, but gotta restore it back to factory first. I was just hoping there was another way. My sprint store reps and techs don't seem to know anything. They just give u a new one.
I also ran into this problem with my old evo 4g, but there was rain involved with that.
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Click to expand...
Click to collapse
update
I took the phone in to the sprint store, they said it was nothing that they could do and ordered another phone for me...
nikiva101 said:
update
I took the phone in to the sprint store, they said it was nothing that they could do and ordered another phone for me...
Click to expand...
Click to collapse
Did you take it while on cm10? I wanna take mine so they can also fix my screen and battery but I'm afraid theyll say something cuz of this. Don't really wanna waste my time relocking boot loader and going to stock just so they can fix hardware.
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drmclove69 said:
Did you take it while on cm10? I wanna take mine so they can also fix my screen and battery but I'm afraid theyll say something cuz of this. Don't really wanna waste my time relocking boot loader and going to stock just so they can fix hardware.
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Click to collapse
I don't recommended taking it to the sprint store running cm10 I would flash a stock ROM first. Idk about yours, but back in the day I took my og evo tho the sprint store and they just handed it back to me because my boot animation was different.
As far as my screen issue goes I think it had something to do with an app I had. I had the GBA emulator and whenever it was running it kept the icon on the notification bar. Once I uninstalled it I haven't had the problem since. Still its only been about 19hrs, but still nothing. Hopefully it doesn't happen anymore because sprint in my area sucks.
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Definitely sounds like a bad digitizer
This just started happening to me a couple of days ago! I'm running MeanROM, i have the screen randomly hitting buttons or not responding but if I turn the screen off/on it responds properly for a few minutes or so before screwing up again. I'm going to try doing a fresh install now.
Edit:
So, I did a fresh install of Stock with Goodies and installed updated Liberty kernel and haven't had any issues for the past 24 hours.
The same thing happened with my OG evo. Dealt with it for over a year until o got this phone. I hope it doesn't do the same thing.
drmclove69 said:
Did you take it while on cm10? I wanna take mine so they can also fix my screen and battery but I'm afraid theyll say something cuz of this. Don't really wanna waste my time relocking boot loader and going to stock just so they can fix hardware.
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Click to expand...
Click to collapse
I reset it to factory settings, however, I noticed the superuser app was there. But no, they didnt say anything to me about it, truthfully, they couldnt do much bc the touch screen wasnt responding very well.
The digitizer is going bad, youll have to get it replaced, happened to my forst evo lte
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