[Q] "Losing" Exchange account, etc. - Atrix 4G Q&A, Help & Troubleshooting

Help if you can, please...
I'm running [ROM] AT&T 4.5.91 Gingerbread 2.3.4 Beta #4 on AT&T. I have had zero problems with this rom and I doubt if this problem is a result of this great work.
Saturday night I went to bed with everything running perfectly. Woke up Sunday morning to the phone throwing up the request to give Super User rights to some programs. Hit the email icon and the "Set up a new email account" came up. Weird. Why have I lost my email settings? I start setting up a new exchange account and when I finish entering the information it is rejected because "That account already exists."
Huh? I go to the Accounts page to check the Exchange account but it is not there. I can't delete the account because it is not there but I also can't add the account because it is supposedly already there.
I do a restore of system files from TB thinking this will fix it. It did return the email account to where I could open it, but then it didn't fetch mail. Forget it... I have to get ready for church so I install the ROM again and do a complete restore from backup.
Everything was working fine when I went to bed again last night... only to wake up this morning and be in exactly the same spot again. Programs asking for Super User rights and the Exchange account there but not there.
WHAT is happening??? I've been running beta 4 since it first came out with no problems so why would this start happening all of a sudden? I've not changed/added anything new.
Suggestions? Thoughts? I'm afraid to go to bed tonight.
PS No scheduled programs run at night for the two nights in question.
Thank you.

Related

xv6850 stopped sending emails! Ideas?

I configured my phone with Gmail out of the box, it functioned perfect for a few weeks, and now for some reason it will check and download my email, but will error when trying to send any emails.
Any idea why this could be?
Yah, that's happened to me too, I just deleted that gmail account, made another one that checks the same account, and it worked again...kinda annoying, but it's a 2 min process.
Maestro Nobones said:
I configured my phone with Gmail out of the box, it functioned perfect for a few weeks, and now for some reason it will check and download my email, but will error when trying to send any emails.
Any idea why this could be?
Click to expand...
Click to collapse
I have seen so many repoorts of this over at PPCG and from firends of mine with the TP.
Maybe a GMAIL issue? Not sure but your not alone.
i've tried remaking the account on the phone to no avail. good to know at least I'm not alone!
I started seeing this problem with IMAP servers on WM 6.1, have compiled some info on it here http://forum.xda-developers.com/showthread.php?t=374663
I haven't had to recreate any mail accounts after applying the MS WM 6.1 patch linked in that thread. A soft reset is all that's been needed since.
I've got my fingers crossed for WM 6.5 to be a real fix. I'd like to give that 5.2.21014 a try too if it ever comes around again...
go to mail2web.com create a free account (Exchange Support)
go to Gmail settings forward ur gmail incoming mail to [email protected]
now setup push e-mail on ur phone through active sync
ull get the e-mail within 5 seconds of it being received, and u'll save some battery juice cuz ur phone is not checking for new e-mails every now and then.
IMHO it works flawlessly, i have my hotmail and gmail going through push, as u can forward as many e-mail accounts as u want
MOE
As it turns out a second soft reset and delete>remake the account on the phone got my email working again.

Exchange (corporate) calendar sync problem after factory reset

I'm wondering if anyone has any suggestions for me. I have a Fascinate which has worked fine up until I did a factory reset. I did this reset after picking up the Froyo update. The phone and calendar worked fine after getting Froyo, it was only after the reset that the exchange calendar stopped showing events...
I have never rooted or otherwise messed with my phone. It has picked up any available OTA updates and is running 2.2.1 and build ED04.
Here's some more info:
My corporate exchange calendar refuses to show any of my calendar events (but fortunately exchange email is fine).
I have been through multiple levels of support at both VZ and Samsung. I have also received a replacement phone from VZ (which behaves exactly the same).
No other Andriod phone hitting our exchange server seems to have this problem. I'm in our IT department so I know that all the account config settings are fine.
As I look at the timestamp for the corporate calendar it seems current but the calendar remains empty.
Both VZ and Samsung simply told me to use Touchdown as a "solution". I'd really, really like fix this and go back to using the stock calendar.
Any suggestions out there?
Welp, im just wondering all over today and i saw your question with not much of a response so i figured i'd throw in my "2 cents" as to what has solved that for a few people i work with.
First thing i'd like you to try (if you haven't already) is removing your account and creating your account again from scratch.
If that doesn't seem to fix it check and see if your calender events and such are going to your exchange moto calender...not google (Google doesnt sync with the Exchange were moto does)
All else fails, touchdown isn't the "stock" app but by standards, it's very effiecent and works just as well as the stock!
Sorry i couldn't be of more help, but i would love to know if any of my 2 suggestions above solved your problem, or if you've already done both and it still fails!
Best of Luck!
Same problem here...
On Friday, June 24th, while I was traveling on business I discovered to my horror that all of the corporate calendar items on my Samsung Fascinate suddenly disappeared and will no longer sync with my Exchange server. Almost a month and a half later, and I still can't find a solution. My corporate emails and contacts are still coming through like always, but it just won't sync the calendar anymore, even though the spinning disc beside the calendar indicates that it is. I've re-booted the phone, double-checked all of the settings, and even uninstalled and reinstalled the link to my Exchange, but always the same result: I can get my email and contacts, but not my calendar.
After all of my DIY ideas failed, I called Samsung's toll-free customer support number, and to her credit, the representative was very friendly and personable, but honestly, she was not very knowledgeable. I explained to her that my Fascinate suddenly lost all of my work calendar data and won't re-sync, even though my contacts and emails are still coming through. Her first question was what operating system I was running on my desktop at work. I told her that I'm running Microsoft XP, but I felt that it was necessary at that point to clarify that I don't sync my Fascinate to my desktop computer-- it syncs to my account on my employer's Microsoft Exchange, so my data gets pushed to my Fascinate through the Exchange server 24/7, even when my desktop computer is shut down. It took a little more explaining before she finally grasped it, but in the end, she agreed that the operating system was not relevant to my calendar sync issue. But then she asked me what version of Microsoft Outlook I'm running. Again, I was more than happy to give her the information that she requested (Outlook 2002 SP 3), but I felt compelled to explain yet again that the shell programs on my desktop doesn't matter, because my Fascinate syncs to Exchange (2003), and not to my desktop. I was respectful and patient, but unfortunately, there was simply no way to get her to comprehend that my desktop computer has nothing to do with the problem, and her parting advice before ending the call was that I must upgrade my Outlook to resolve the syncing issue. Face slap. When I told the IT director what she said, all he could do was laugh. I wish I could do the same. I'm very frustrated, because I really depend on my phone to manage my work calendar, and a few weeks ago, it worked perfectly for over six months. Like the OP says, none of the other Android/Fascinate who share my Exchange server are having syncing issues with their corporate calendars or other features.
When I went to a Verizon store, the rep listened to me, skeptically double-checked all of my settings, and then, stumped, suggested the nuclear option: reset the phone to the factory settings. I don't want to do that, for two reasons: one, it would take me days to reinstall all of my apps, data and media files, and two, I don't think that it would work anyway. According to others on the internet who have reported the same problem, even a replacement phone hasn't fixed the problem. So with that in mind, I again uninstalled my corporate account, and had the IT department delete my Exchange account as well. Later, we both re-established the account, and it still didn't work.
Finally, last night, the 2.2.2 update was pushed to my phone, and I thought, "Yes! At last, this could be the fix I've been waiting for!" But no such luck. Calendar still empty, and won't sync. I'm very disappointed. I need to access and manage my calendar while I'm on the go, so this is really affecting me. If anyone comes across the solution, PLEASE post. Thanks.
GQMoneySmooth,
I we must have been talking to the same reps at VZ. They could not get their mind around syncing directly with exchange.
I still have not found resolution to this problem either. I have even been lucky enough to have VZ replace my phone with another fascinate. Still the same problem.
I have installed Touchdown as means of getting my calendar info. It works but I HATE it.
I came really close to rooting and installing another ROM on my phone but I just don't have the time or energy to do this now. Minimally it IS functional...
Good luck and maybe someone smarter than us can figure out a way to get the native calendar working!

[Q] Missing Emails - Exchange

Strange missing emails. Since yesterday various emails have disappeared form my inbox on my EVO 3D. Normally my inbox on my desktop and on my phone look the same. For example this morning I deleted the exchange account on the phone, then remade it. Everything downloaded correctly, by the time I got to work I was missing 2 emails. Now in the afternoon I am missing 8 emails. No rhyme or reason. we have rebooted the server and I have tried every combination of settings on the phone. Does anyone have any ideas? TIA
mattxm47 said:
Strange missing emails. Since yesterday various emails have disappeared form my inbox on my EVO 3D. Normally my inbox on my desktop and on my phone look the same. For example this morning I deleted the exchange account on the phone, then remade it. Everything downloaded correctly, by the time I got to work I was missing 2 emails. Now in the afternoon I am missing 8 emails. No rhyme or reason. we have rebooted the server and I have tried every combination of settings on the phone. Does anyone have any ideas? TIA
Click to expand...
Click to collapse
How old are the emails and how many days do you have exchange set to sync?
I have only checked back a few days so I am not sure about anything older. My phone will show say 20 emails in the morning, and this matches my inbox for outlook. Then 2 hours later I will check it and my phone will be missing 12 emails. Even if I sync they don't show up and never do. They are just gone, they are still in my outlook, even outlook web. I have the sync setup for 30 days right now but have tried 7 and 5 I think. Have also deleted account and reestablished a few times. Everything will sync up and look good for say half a day and then emails start disappearing. About ready to do a hard reset. What do you think?
Reset the server again and reestablished the exchange account on the phone. Everything was good until about 2:30 today. Now i am missing 11 emails... Maybe I should shoot the phone with my 357?
Lost everything but one email today. Everything is on my computer but just disappears off the phone. Can't figure this out...
I wish I had the expertise to help you further but I am stumped as well! Is there anyone else in you office that maybe has an Android phone? You maybe can check their settings against yours to see if they match!
Thanks for your help. One other guy has Android and has no issues. I think it is the phone. I will try a hard reset over the weekend and let people know if that worked.
No luck with the hard reset. also borrowed a friends Samsung and set it up with my email and no issues. sprint is sending a replacement phone in the next day or two. I will let you know if that fixes the problem?
Ok, went to sprint service center, they ordered a phone for me. One week later, phone shows up. I get home reset all my stuff and am excited this is going to fix my problem. Next day go to work, sure enough early afternoon Emails start disappearing. I am ready to shoot this phone. Also had the IT guys download and install the software to manage the wireless accounts on the server. had them delete all my accounts and reset them.
still having the same problem... Help
mattxm47 said:
Ok, went to sprint service center, they ordered a phone for me. One week later, phone shows up. I get home reset all my stuff and am excited this is going to fix my problem. Next day go to work, sure enough early afternoon Emails start disappearing. I am ready to shoot this phone. Also had the IT guys download and install the software to manage the wireless accounts on the server. had them delete all my accounts and reset them.
still having the same problem... Help
Click to expand...
Click to collapse
Sounds like possible an issue with HTC software. What app are you using? Have you tried another one.
Sent from my PG86100 using XDA App
OK, I have narrowed this down but still no fix. I experimented by not opening my outlook and just worked out of outlook web access for two days. NO MISSING EMAILS. WTF!
Went back to using my outlook and started loosing emails again.
Check all your settings in outlook. Is Outlook only keeping so many days of emails. Since I've never messed with Exchange, I'm not sure how it works, but it could be because outlook imonly shows so many days of emails if set that way, or maybe the app is set to only show so many days.
Sent from my PG86100 using XDA App

coorporate email ics leak

I installed the ICS leak on my brothers cdma razor and now he cannot setup his corporate email. He said before when he was on gingerbread he would go to accounts > add account in settings and there would be a spot that said corporate email. Now... there isn't one.
Does anyone know what's up?
Thanx
Go into system setttings.
Accounts & Sync
Bottom right, touch add account
Corporate
...and you know the rest.
If it's not there then.. bad install/flash?
I MUST have my corporate email function on whatever ROM I use. So it's working no problem.
Did he do a full factory reset once ICS was loaded just get the kinks out?
I figured it out. I went too happy with tb and uninstalled email 4.0.1.
Guess i shouldnt have searched for the bloatware lists. Backed it up, but tb wont restore. Will just flash it again.
Thanx for responding

Instagram

So basically my Instagram account was disabled. Well I guess you can say my phone is disabled since I can log into that account on other people's phone. I tried a number of things and it is so frustrating because we can do so much on our phone and I can't seem to get this. I tried changing my Android ID, Reflashing ROM, clearing cache and doing a factory reset. I did multiple things. If anyone at all has any idea what I could try it would be much be appreciated and maybe a donation. I tried multiple times to get in touch with Instagram and no matter what I say in the email I still can not get any reply.
Your Gmail Account is pretty much Banned.
.Bambino said:
So basically my Instagram account was disabled. Well I guess you can say my phone is disabled since I can log into that account on other people's phone. I tried a number of things and it is so frustrating because we can do so much on our phone and I can't seem to get this. I tried changing my Android ID, Reflashing ROM, clearing cache and doing a factory reset. I did multiple things. If anyone at all has any idea what I could try it would be much be appreciated and maybe a donation. I tried multiple times to get in touch with Instagram and no matter what I say in the email I still can not get any reply.
Click to expand...
Click to collapse
On iphones they ban your apple ID and phone data. On android (pretty sure) they ban you through gmail and other phone data, which for android is essentially your phones (account) id for on your specific phone. So pretty much your screwed unless you want to create a new gmail and wipe your phone which is a pain in the ass and could still prove fruitless. The only reason your account gets into this state is from the content you post. If you posted a controversial picture recently, something offensive, vulgar, explicit that's probably what did it. If the prior steps didnt work or you dont want a new gmail, you can try contacting Instagram through the correct email- help.instagram.com/customer/portal/emails/new
sofyanator said:
On iphones they ban your apple ID and phone data. On android (pretty sure) they ban you through gmail and other phone data, which for android is essentially your phones (account) id for on your specific phone. So pretty much your screwed unless you want to create a new gmail and wipe your phone which is a pain in the ass and could still prove fruitless. The only reason your account gets into this state is from the content you post. If you posted a controversial picture recently, something offensive, vulgar, explicit that's probably what did it. If the prior steps didnt work or you dont want a new gmail, you can try contacting Instagram through the correct email- help.instagram.com/customer/portal/emails/new
Click to expand...
Click to collapse
Thanks for your reply.. I was thinking about deleting my gmail account to see if that would work but I don't want to delete it knowing that it might not work. I know what I posted and I am well aware of the rules. I have tried to contact IG but they clearly say if your account was banned then you will not get a reply. So yeah.. They never reply.. If I knew for a fact that if I delete my gmail account that it would work I might do it.. I had this email since the G1 and it's my main email.. But if they banned your gmail along with something else that I can't change then like you said it would prove fruitless. Has anyone had their account banned and was able to get back on there? Any other suggestions? Thanks sofyanator.
EDIT: Also when you say wipe phone do you mean wipe cache, dalvik and reset phone flash a rom and log in with another gmail account?
No problem. But you don't have to "delete" your gmail. Just make a new gmail to use with instagram. First off you should, make a second gmail, most people have one designated from spam. Make a new instagram with the new gmail and just follow everyone. Or, if you have the time, back up then factory reset and plugin the new gmail with the gapps setup. And if that doesn't work and you really really want to keep this current account, you said it worked on your friends phone, so you could wait out a new phone or do a warranty upgrade.
sofyanator said:
No problem. But you don't have to "delete" your gmail. Just make a new gmail to use with instagram. First off you should, make a second gmail, most people have one designated from spam. Make a new instagram with the new gmail and just follow everyone. Or, if you have the time, back up then factory reset and plugin the new gmail with the gapps setup. And if that doesn't work and you really really want to keep this current account, you said it worked on your friends phone, so you could wait out a new phone or do a warranty upgrade.
Click to expand...
Click to collapse
The ROM I am using currently is stock. I do have a second gmail account. I did make a new account but with my outlook email. The same email I used to send IG an email claiming I just bought a new phone on Craigslist and when I tried to log in it says my account has been disabled. But of course they did not send an email back which I am not sure why.. They could of said something back.. I do want IG bad but I just got my phone It's not even a year old. Next time I update the ROM on my phone I might try and clear cache, dalvik and factory reset then flash the ROM and sign in with my other gmail account to see if that works.. I just wish somehow someone can edit the IG app like they did the Pandora app with unlimited skips. Maybe they can edit the IG app so it won't check email or whatever it is to stop you from signing in when your phone is disabled.
EDIT: WOW! Funny! So I am looking at different threads on here and I seen someone say to download IG 1.1.1 and sign in the update it from the Play Store but it wouldn't let me sign in unless I update. So I was looking at more stuff and it said clear ram when you sign in and BOOM! It worked.. I am surprised. Thanks bro.
.Bambino said:
The ROM I am using currently is stock. I do have a second gmail account. I did make a new account but with my outlook email. The same email I used to send IG an email claiming I just bought a new phone on Craigslist and when I tried to log in it says my account has been disabled. But of course they did not send an email back which I am not sure why.. They could of said something back.. I do want IG bad but I just got my phone It's not even a year old. Next time I update the ROM on my phone I might try and clear cache, dalvik and factory reset then flash the ROM and sign in with my other gmail account to see if that works.. I just wish somehow someone can edit the IG app like they did the Pandora app with unlimited skips. Maybe they can edit the IG app so it won't check email or whatever it is to stop you from signing in when your phone is disabled.
EDIT: WOW! Funny! So I am looking at different threads on here and I seen someone say to download IG 1.1.1 and sign in the update it from the Play Store but it wouldn't let me sign in unless I update. So I was looking at more stuff and it said clear ram when you sign in and BOOM! It worked.. I am surprised. Thanks bro.
Click to expand...
Click to collapse
I'm having the same issue, could you please explain in detail how you went to install the IG 1.1.1 and clearing the RAM, for some reason it isn't working on my HTC One.
I installed IG 1.1.1 go to sign up and it tells me I have to update it, now at this point do you update it or no?
I didn't see a choice but to update it so I did. I opened IG and went to sign in, where do I clear the RAM? I went into my applications but IG doesn't show up in my current processes.
Could you perhaps walk through it step by step so maybe others having this same issue won't have as much trouble as I am. Thanks
---------- Post added at 05:13 PM ---------- Previous post was at 04:48 PM ----------
OMG I figured it out lol.
Ok so here are step by step what I did, I may have done more steps but better safe than sorry.
1.) I downloaded and installed IG 1.1.1
2.) Downloaded and installed app "RAM booster" from the play store, it's free.
3.)Ran IG 1.1.1 and went to sign in, it says you must update it. so I hit the home button on my phone to go to my mainscreen, leaving IG at sign up (user name and password screen)
4.) updated IG in play store
5.) opened IG and went to sign in screen, don't log in. Hit home screen to go back to your main screen leaving IG at username and password screen.
6.) open RAM booster and click "boost now"
7.) go back to IG, it should still be at the username and password screen.
8.) sign in and your should be in now.
Hope that help guys.
And when you say you can sign in, are you signing into the account that was banned? Or are you now able to create a new account? Using the same or a new email address? My account was banned a few days ago.
Drkphnxs2k said:
I'm having the same issue, could you please explain in detail how you went to install the IG 1.1.1 and clearing the RAM, for some reason it isn't working on my HTC One.
I installed IG 1.1.1 go to sign up and it tells me I have to update it, now at this point do you update it or no?
I didn't see a choice but to update it so I did. I opened IG and went to sign in, where do I clear the RAM? I went into my applications but IG doesn't show up in my current processes.
Could you perhaps walk through it step by step so maybe others having this same issue won't have as much trouble as I am. Thanks
---------- Post added at 05:13 PM ---------- Previous post was at 04:48 PM ----------
OMG I figured it out lol.
Ok so here are step by step what I did, I may have done more steps but better safe than sorry.
1.) I downloaded and installed IG 1.1.1
2.) Downloaded and installed app "RAM booster" from the play store, it's free.
3.)Ran IG 1.1.1 and went to sign in, it says you must update it. so I hit the home button on my phone to go to my mainscreen, leaving IG at sign up (user name and password screen)
4.) updated IG in play store
5.) opened IG and went to sign in screen, don't log in. Hit home screen to go back to your main screen leaving IG at username and password screen.
6.) open RAM booster and click "boost now"
7.) go back to IG, it should still be at the username and password screen.
8.) sign in and your should be in now.
Hope that help guys.
Click to expand...
Click to collapse
I made a new account and signed into my banned account.

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