Related
Delete please, all resolved
Did you return it through warranty or through insurance? Because if it's through insurance they don't give a **** what happened to it. If it's warranty, the charge will stick, and deservedly so. Warranties don't cover accidents, only defects.
:/
Fergusonfox7 said:
Well, im not sure really. I have insurance, i did the new pay 100 up front deal..... I went to the verizon store and they did it all for me lol.
Click to expand...
Click to collapse
Ok, well if you paid your 100 dollars and have insurance, then raise hell. But the email they sent you indicates they're considering it a manufacturer's warranty. Sounds like something is messed up on their end.
Thanks a ton.
tekhna said:
Did you return it through warranty or through insurance? Because if it's through insurance they don't give a **** what happened to it. If it's warranty, the charge will stick, and deservedly so. Warranties don't cover accidents, only defects.
Click to expand...
Click to collapse
My mom dropped her phone in the toilet and it still worked after the routine rice bath but she paid the fee and they sent her a new device.
You had to have returned it under warranty to be charged.
Sounds like the store screwed up, should have sent you to warranty and charged you the deductible.
If you contacted Verizon and told them you dropped your phone they should of referred you to Asurion. You pay $89-$100 (not sure the total cost anymore) then you get shipped a brand new device in retail packaging. Now if you called in and asked for a warranty exchange indicating it was a manufacturing defect as opposed to you dropping it on the floor.. Then the fee that has been accessed is legitimate and you're stuck with it for abusing the system. I and many others have done insurance claims and have never seen the $299.99 charge. Either you tried exchanging a device you damaged in hopes they wouldn't catch it. Or they screwed up bad and you need to raise hell. Not to sound like a d-bag or anything, but from where I'm standing it seems you got caught sending in a physically damaged device insiting it was manufacturer defect. If that is truly the case you deserve the fee for the gross abuse.
Fergusonfox7 said:
Well, im not sure really. I have insurance, i did the new pay 100 up front deal..... I went to the verizon store and they did it all for me lol.
Click to expand...
Click to collapse
Sounds like you paid $100 to the store for insurance claim and the gave you a refurbished one and they didn't file as insurance claim like it was supposed to be and they sent it back as warranty replacement. Wonder what really happened to your $100
Sent from my ICS Rezound
LakerStar25 said:
Sounds like you paid $100 to the store for insurance claim and the gave you a refurbished one and they didn't file as insurance claim like it was supposed to be and they sent it back as warranty replacement. Wonder what really happened to your $100
Sent from my ICS Rezound
Click to expand...
Click to collapse
Idk maybe he paid $100 in store for the phone when he first signed up. Maybe he has that mixed up w/ the deductible.
....... Again sorry.
Where the hell did they pull the 299 price tag out of? Aren't Rezound retailing for 50 these days?
Please delete this forum.
Fergusonfox7 said:
with a 2 yr contract that is, Tomorrow im going to go in there with my rezound that i have now and raise some hell. I'll probably need to s-on but im for sure as hell not paying 300 and i AM going to get a new one. I'll keep you guys updated for sure.
Click to expand...
Click to collapse
Yea if you went into the store with your broken one and they asked you to pay the $100 for the insurance claim and gave you a refurbished one instead of a new one then they pulled a fast one on you and ripped you off for $100 and filed it as warranty replacement because that's not how it works. If you went threw insurance you should have been sent a brand new retail unopened box with everything included from asurion (Not sure if corporate stores can do that) And it wouldn't matter what happened to your original one because it's an insurance claim not a warranty claim. Warranty claims can be done in store or through customer service and only apply to manufacturer defects.
Sent from my ICS Rezound
Fergusonfox7 said:
Yeah no i had no intent to pull a fast one. They just messed up, i got a refurb'd device and now im pissed. i have this refurbed one all s-off'd... i want a new one damnit. lol
Click to expand...
Click to collapse
Ah okay that sucks man. Like I said wasn't trying to offend you or anything. I guess I just interpeted what you were saying a bit differently. I would go back to the store where you paid the $100 for the insurance claim. Tell them to notate the account stating that you paid for an insurance claim. If the store screwed up and contacted warranty on your behalf instead of Asurion, get them to note that. With those notations you should be able get the charges credited asap.
Fergusonfox7 said:
Yeah no i had no intent to pull a fast one. They just messed up, i got a refurb'd device and now im pissed. i have this refurbed one all s-off'd... i want a new one damnit. lol
Click to expand...
Click to collapse
Asurion hands out refurbs too, it's the luck of the draw when getting a warranty replacement.
Fergusonfox7 said:
Please delete this forum.
Click to expand...
Click to collapse
all of xda?!?! NEVARRRRRR!
jayochs said:
all of xda?!?! NEVARRRRRR!
Click to expand...
Click to collapse
Thread! Thread thread thread! haha
zetsumeikuro said:
If you contacted Verizon and told them you dropped your phone they should of referred you to Asurion. You pay $89-$100 (not sure the total cost anymore) then you get shipped a brand new device in retail packaging. Now if you called in and asked for a warranty exchange indicating it was a manufacturing defect as opposed to you dropping it on the floor.. Then the fee that has been accessed is legitimate and you're stuck with it for abusing the system. I and many others have done insurance claims and have never seen the $299.99 charge. Either you tried exchanging a device you damaged in hopes they wouldn't catch it. Or they screwed up bad and you need to raise hell. Not to sound like a d-bag or anything, but from where I'm standing it seems you got caught sending in a physically damaged device insiting it was manufacturer defect. If that is truly the case you deserve the fee for the gross abuse.
Click to expand...
Click to collapse
You do not get a brand new device in retail packaging, not sure who told you this but they are wrong.
Sent from my ADR6425LVW using xda premium
mjones73 said:
Asurion hands out refurbs too, it's the luck of the draw when getting a warranty replacement.
Click to expand...
Click to collapse
When you get a insured phone they are not brand-new they are refurbished phone's. Just got one insured and they send refurbs not new. Where is everyone coming up with this claim they give you a new phone?
Sent from my ADR6425LVW using xda premium
I dropped Sprint because they are outright insane with their new prices . I have been looking at a warranty with SquareTrade and did a little homework and found a $30 off coupon code . The price before the code is $124.99 and $94.99 after for a 2 year warranty and a $99 deductible if something happens. You will be paying Sprint $264 over the next 2 years without adding the added $150-$200 deductible. The Coupon code is FF30 if anyone is interested!
xbmoyx said:
I dropped Sprint because they are outright insane with their new prices . I have been looking at a warranty with SquareTrade and did a little homework and found a $30 off coupon code . The price before the code is $124.99 and $94.99 after for a 2 year warranty and a $99 deductible if something happens. You will be paying Sprint $264 over the next 2 years without adding the added $150-$200 deductible. The Coupon code is FF30 if anyone is interested!
Click to expand...
Click to collapse
While I do love Squaretrade, I have taken my previous phones to Sprint many times for repairs, and have never been charged a deductible after they verified that I had Total Equipment Protection. This would have cost me a $99 dedudible each time had I gone with Squaretrade. So the Sprint insurance has its benefits, but you're definitely right about the high prices. I hope Squaretrade works out for you. I use them for my other electronics, and their customer service has always been very good. If you sign up for Squaretrade email, they send you a 30% off coupon every Tuesday.
Sent from my GT-P7510 using Tapatalk 2
caspertodd said:
While I do love Squaretrade, I have taken my previous phones to Sprint many times for repairs, and have never been charged a deductible after they verified that I had Total Equipment Protection. This would have cost me a $99 dedudible each time had I gone with Squaretrade. So the Sprint insurance has its benefits, but you're definitely right about the high prices. I hope Squaretrade works out for you. I use them for my other electronics, and their customer service has always been very good. If you sign up for Squaretrade email, they send you a 30% off coupon every Tuesday.
Sent from my GT-P7510 using Tapatalk 2
Click to expand...
Click to collapse
Yeah I called SquareTrade and asked and the fellow on the phone said if you have to send in your phone its a $99 deductible regardless of the phones situation but they will wave the fee if you go to a local store to get it fixed. He also couldnt locate a store near me so idk about SquareTrade anymore . I found another website GoCare whos prices are better then SquareTrade. Their $97 for 2 years and $50 deductible.
xbmoyx said:
Yeah I called SquareTrade and asked and the fellow on the phone said if you have to send in your phone its a $99 deductible regardless of the phones situation but they will wave the fee if you go to a local store to get it fixed. He also couldnt locate a store near me so idk about SquareTrade anymore . I found another website GoCare whos prices are better then SquareTrade. Their $97 for 2 years and $50 deductible.
Click to expand...
Click to collapse
Looks like I will be keeping Sprint tep... Square trade is cheaper but Sprint fixes my phones for free.
DarkManX4lf said:
Looks like I will be keeping Sprint tep... Square trade is cheaper but Sprint fixes my phones for free.
Click to expand...
Click to collapse
How so? You get out of the deducible somehow?
xbmoyx said:
How so? You get out of the deducible somehow?
Click to expand...
Click to collapse
There is a deductible for loss/ stolen and user damages. No repair deductible for software and defects from the factory.
Sent from my EVO using XDA
jamesjeter1 said:
There is a deductible for loss/ stolen and user damages. No repair deductible for software and defects from the factory.
Sent from my EVO using XDA
Click to expand...
Click to collapse
Right...But how often does this occur? Im concerned about broken screens and physical damage. The loss & theft im not worried about but GoCare does cover it but the deductible for that is $140 not $50.
xbmoyx said:
Right...But how often does this occur? Im concerned about broken screens and physical damage. The loss & theft im not worried about but GoCare does cover it but the deductible for that is $140 not $50.
Click to expand...
Click to collapse
Yeah that's true but I have more issues with my device failing than cracked screens or stolen phones...
xbmoyx said:
I dropped Sprint because they are outright insane with their new prices . I have been looking at a warranty with SquareTrade and did a little homework and found a $30 off coupon code . The price before the code is $124.99 and $94.99 after for a 2 year warranty and a $99 deductible if something happens. You will be paying Sprint $264 over the next 2 years without adding the added $150-$200 deductible. The Coupon code is FF30 if anyone is interested!
Click to expand...
Click to collapse
Tried the FF30 code. No Joy. Bounce was 'offer not applicable on this device'. Not to say Squaretrade is bad, I found a 10% off elsewhere and signed up with them.
Take57 said:
Tried the FF30 code. No Joy. Bounce was 'offer not applicable on this device'. Not to say Squaretrade is bad, I found a 10% off elsewhere and signed up with them.
Click to expand...
Click to collapse
Still worked for me today? I didn't buy theirs tho I bought GoCare.com's.
SENT FROM MY EVO 4G LTE!!!
I still am.keeping tep..like mentioned b4 I have had to get several phones replaced and at no fault of my own..I've never broke my screen or got water damage..things like the digitizer going bad or a speaker blowing would always cost the deductible at other places..and is also fast ..for me.its worth the peace of mind that comes with it ..and worth the $
xbmoyx said:
Still worked for me today? I didn't buy theirs tho I bought GoCare.com's.
SENT FROM MY EVO 4G LTE!!!
Click to expand...
Click to collapse
Yeah, I got the same screen, but when I got to the checkout it wouldn't accept the code.
YMMV
Take57 said:
Yeah, I got the same screen, but when I got to the checkout it wouldn't accept the code.
YMMV
Click to expand...
Click to collapse
Well that blows, I never got that far. Sorry for the false info then buddy. Go check out gocare.com their prices are better anyway.
SENT FROM MY EVO 4G LTE!!!
xbmoyx said:
Well that blows, I never got that far. Sorry for the false info then buddy. Go check out gocare.com their prices are better anyway.
SENT FROM MY EVO 4G LTE!!!
Click to expand...
Click to collapse
No harm, no foul. As mentioned, I got a 10% off coupon elsewhere. I had a slight hiccup getting S/N and receipt info to them. Spoke to a fellow on the phone, he couldn't have been nicer and I'm good to go.
Be sure and post how gocare works out for you...
Take57 said:
No harm, no foul. As mentioned, I got a 10% off coupon elsewhere. I had a slight hiccup getting S/N and receipt info to them. Spoke to a fellow on the phone, he couldn't have been nicer and I'm good to go.
Be sure and post how gocare works out for you...
Click to expand...
Click to collapse
Hah hopefully I won't have to use it and my otterbox defender case does the protection job for me. I just love piece of mind...:thumbup:
SENT FROM MY EVO 4G LTE!!!
xbmoyx said:
Right...But how often does this occur? Im concerned about broken screens and physical damage. The loss & theft im not worried about but GoCare does cover it but the deductible for that is $140 not $50.
Click to expand...
Click to collapse
I've had my OG evo replaced/repaired 3 times by sprint (in most cases in the same day) without paying the deductible. The issues they fixed was the power button stopped working and the Micro usb port stopped working 2x. That's probably what I'm most worried about, I've knocked my evo off my desk a few times while it was charging. The guys at the sprint store even gave me a couple of free batteries while waiting for my replacement phone to come in. This is what makes me consider keeping TEP.
For those of you who will be getting this device, will you purchase insurance on it? I believe Verizon charges $7.95, are there just as good third party (cheaper) alternatives?
geoff5093 said:
For those of you who will be getting this device, will you purchase insurance on it? I believe Verizon charges $7.95, are there just as good third party (cheaper) alternatives?
Click to expand...
Click to collapse
i have learned a long time ago that insurance is worth it so i just kept the asurion that i already had
Protect cell is great insurance. Its cheaper in the the long run but you pay 140 up front instead of almost 200 over two years and after two years if you don't make a claim they will buy back your phone for 25 percent of RETAIL costs
Sent from my SCH-I535 using xda app-developers app
I'll probably end up getting it through Verizon, just for the convenience if I need to utilize it in the future. $8/mo though adds up quick.
I have never had phone insurance and never had the need for it. I guess I can make a phone last 18 months to the upgrade. Check Verizons deductible first.
My opinion is never get an insurance for something you can replace on your own account. This will be much much cheaper in the long run.
yuno1984 said:
My opinion is never get an insurance for something you can replace on your own account. This will be much much cheaper in the long run.
Click to expand...
Click to collapse
Only once have I had a phone damaged by water, but luckily I was able to get it replaced under warranty as they couldn't tell it was damaged. My main concern is that I'll drop or lose the phone in the first 1-3 months, in which case the insurance would have helped a lot.
I always get the insurance with extended warranty. Always get devices overnighted when I've had problems. A few bucks is worth the peace of mind.
(EDIT: I may be wrong on the no-dudctible as a few other members have pointed out. A friend of mine told me that and I just took his word for it, sorry for misdirection) I've heard good things about Ensquared. $58 for 1 year and 2 claims, no deductible. Or $99 for 2 years and 3 claims up to $1000 each, also no deductible. It comes out to a little over $4 a month. Doesn't Verizon have a deductible per claim thats around 100 or 150?
pottersam said:
I've heard good things about Ensquared. $58 for 1 year and 2 claims, no deductible. Or $99 for 2 years and 3 claims up to $1000 each, also no deductible. It comes out to a little over $4 a month. Doesn't Verizon have a deductible per claim thats around 100 or 150?
Click to expand...
Click to collapse
insurance claims are 100 per incident, allowed 2 incidents per year (I think).
nrfitchett4 said:
insurance claims are 100 per incident, allowed 2 incidents per year (I think).
Click to expand...
Click to collapse
the $100 deductible is correct and i think its 2 incidents or up to $1500 per year, i would have to go back and read the brochure
---------- Post added at 11:48 PM ---------- Previous post was at 11:46 PM ----------
nrfitchett4 said:
I always get the insurance with extended warranty. Always get devices overnighted when I've had problems. A few bucks is worth the peace of mind.
Click to expand...
Click to collapse
my coworker had the tec and was having screen problems with her t-bolt. she didnt realize that she was paying for an extended warranty and they overnighed her one. i personally have never had any issues with vzw or asurion as well
my brothers microphone went out on the galaxy s3, no insurance and the tech replaced it for 12.99 overnight shipping, no questions asked. My rezound that I had on another line and put it on mine had white spot on the screen and tech replaced that without asking any questions and had it shipped overnight without any questions asked. I have never paid a single cent for insurance.
nkd said:
my brothers microphone went out on the galaxy s3, no insurance and the tech replaced it for 12.99 overnight shipping, no questions asked. My rezound that I had on another line and put it on mine had white spot on the screen and tech replaced that without asking any questions and had it shipped overnight without any questions asked. I have never paid a single cent for insurance.
Click to expand...
Click to collapse
both of those devices should have still been under the original 1 year warranty that every new phone comes with
I've heard that Best Buy's protection plan is the way to go although I don't know what the cost of their protection plan for a phone is these days. Will Verizon's insurance cover a bricked phone?
Sent from my HTC PH39100 using xda app-developers app
Will insurance cover phone replacement due to a battery that no longer holds a charge after a year or two? If so, I'm definitely going to get it on this phone considering its a non-removable battery.
bsSkunkApe said:
I've heard that Best Buy's protection plan is the way to go although I don't know what the cost of their protection plan for a phone is these days. Will Verizon's insurance cover a bricked phone?
Sent from my HTC PH39100 using xda app-developers app
Click to expand...
Click to collapse
it might be on paper. I would never buy anything such as warranty from bestbuy. Heck they couldn't even try to find an item that they have 10 in stock for me because the guy said they were too hard to get to? I had a warranty once with them and their first job seems to be to make you feel dumb about the phone, like you don't know what you are doing before they will replace it. you might as well intentionally hit it with a brick and take it in so they don't bull**** you. lol
nkd said:
it might be on paper. I would never buy anything such as warranty from bestbuy. Heck they couldn't even try to find an item that they have 10 in stock for me because the guy said they were too hard to get to? I had a warranty once with them and their first job seems to be to make you feel dumb about the phone, like you don't know what you are doing before they will replace it. you might as well intentionally hit it with a brick and take it in so they don't bull**** you. lol
Click to expand...
Click to collapse
Yeah, I admittedly have no experience with it and am going off word of mouth. Back when ICS leaked for the vivid there were alot of people that bricked their phones flashing the new Hboot and one of them said he took his to BBuy and they replaced it no questions asked. I may just pre-order here (I'm impatient anyway) and get the Verizon warranty. If it's anything like the AT&T warranty it will cover everything except for small arms fire (the words of the AT&T rep).
rajuabju said:
Will insurance cover phone replacement due to a battery that no longer holds a charge after a year or two? If so, I'm definitely going to get it on this phone considering its a non-removable battery.
Click to expand...
Click to collapse
the insurance should definitely cover it, it would be a $99 deductible though. i am not sure if the extended warranty part would cover it or not since it is an embedded battery, i know usually they don't cover batteries but i could see this being an exception.
treadwayj said:
the insurance should definitely cover it, it would be a $99 deductible though. i am not sure if the extended warranty part would cover it or not since it is an embedded battery, i know usually they don't cover batteries but i could see this being an exception.
Click to expand...
Click to collapse
I will have to call and find out about battery replacement being under warranty... usually I think not.
The deductible sucks but are there any alternatives? Unlikely there are going to be 3rd party batteries made since its not removable.
I think, provider have a creative idea to make a good deal with customer by provide insurance.
hey guys i think i broke my volume rocker cause the volume up doesn't work. what can i do? should i take it in to best buy or can i buy a replacement?
sully9292 said:
hey guys i think i broke my volume rocker cause the volume up doesn't work. what can i do? should i take it in to best buy or can i buy a replacement?
Click to expand...
Click to collapse
call htc for repair
ak074 said:
call htc for repair
Click to expand...
Click to collapse
ok and do i need to unroot my evo when i send it in?
sully9292 said:
ok and do i need to unroot my evo when i send it in?
Click to expand...
Click to collapse
well if you unlocked/rooted, then you voided the warranty. htc will still fix whatever the problem is but you will have to pay for it. but the repairs will be cheaper than an insurance claim. unless your insurance is thru best buy black tie. then i dont think that there is a fee for a replacement.
ak074 said:
well if you unlocked/rooted, then you voided the warranty. htc will still fix whatever the problem is but you will have to pay for it. but the repairs will be cheaper than an insurance claim. unless your insurance is thru best buy black tie. then i dont think that there is a fee for a replacement.
Click to expand...
Click to collapse
If you have the Best buy Black tie it is easier to run it over with a truck and totaly destroy it and get a new one in three days then it is to try and unroot and all that. but you might want to have another phone unless you get one from best buy ( they are crap phones most of the time) js
Which insurance did you get? T-Mobile's? 3rd party?
I'm trying to decide if I should even get insurance or not.
Turb0wned said:
Which insurance did you get? T-Mobile's? 3rd party?
I'm trying to decide if I should even get insurance or not.
Click to expand...
Click to collapse
I use a 3rd party. Worth Ave Group. They have the best prices and cover everything except lost, but as the lady told me on the phone if you leave your phone somewhere and go back to get it and its gone then it has been "stolen". ;o)
Lots of discount codes you can find online as well.
I have my phone and tablet covered for up to $500 reimbursement and it cost me $52 for the year. FYI, if you have a tablet its cheaper to insure that and then add your phone for an additional $10!
I got ins through TMo
branshaw09 said:
I use a 3rd party. Worth Ave Group. They have the best prices and cover everything except lost, but as the lady told me on the phone if you leave your phone somewhere and go back to get it and its gone then it has been "stolen". ;o)
Lots of discount codes you can find online as well.
I have my phone and tablet covered for up to $500 reimbursement and it cost me $52 for the year. FYI, if you have a tablet its cheaper to insure that and then add your phone for an additional $10!
Click to expand...
Click to collapse
Thanks! Im going to look into them. Can I insure at anytime or is it within a certain amount of days after buying the phone?
Turb0wned said:
Thanks! Im going to look into them. Can I insure at anytime or is it within a certain amount of days after buying the phone?[/QUOTE
Of course! You can do it at anytime. You just have to provide IMEI number.
Click to expand...
Click to collapse
Nexus 4 is my insurance.
After discovering the insurance plan for $7/mo had a $150 deductible I decided to forget insurance and purchase a Nexus 4 for $300 if the unthinkable happened.
Sent from my HTC One using Tapatalk 2
Ever since I had a second phone stolen from me and I had to either eat the cost of a full priced phone or get a second line on the account, I've made sure to always have the best protection.
blackangst said:
I got ins through TMo
Click to expand...
Click to collapse
Correction. I just got a plan through Square Trade and dropped my TMo ins. TMo ins for this phone for full coverage is 11.99/mo with $130 deductable. Square Trade covers more and is $99 for two years with $99 deductable. Its $125 on their site but I got the $99 price from amazon.