hey guys i think i broke my volume rocker cause the volume up doesn't work. what can i do? should i take it in to best buy or can i buy a replacement?
sully9292 said:
hey guys i think i broke my volume rocker cause the volume up doesn't work. what can i do? should i take it in to best buy or can i buy a replacement?
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call htc for repair
ak074 said:
call htc for repair
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ok and do i need to unroot my evo when i send it in?
sully9292 said:
ok and do i need to unroot my evo when i send it in?
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well if you unlocked/rooted, then you voided the warranty. htc will still fix whatever the problem is but you will have to pay for it. but the repairs will be cheaper than an insurance claim. unless your insurance is thru best buy black tie. then i dont think that there is a fee for a replacement.
ak074 said:
well if you unlocked/rooted, then you voided the warranty. htc will still fix whatever the problem is but you will have to pay for it. but the repairs will be cheaper than an insurance claim. unless your insurance is thru best buy black tie. then i dont think that there is a fee for a replacement.
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If you have the Best buy Black tie it is easier to run it over with a truck and totaly destroy it and get a new one in three days then it is to try and unroot and all that. but you might want to have another phone unless you get one from best buy ( they are crap phones most of the time) js
Related
What is the cheapest way of getting replacement?
I have asurion, if i swap out is 50.00. What if I claim lost, is the charge more?
Id like to keep my old one for spare later.
Thanks
Ddukes76 said:
What is the cheapest way of getting replacement?
I have asurion, if i swap out is 50.00. What if I claim lost, is the charge more?
Id like to keep my old one for spare later.
Thanks
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Asurion is $100 to get it replaced.
Not for me...
Smok3d said:
Asurion is $100 to get it replaced.
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I just did everything except pay for claim, then backed out. For an exchange of damaged phone for replacement is 50.00 deductible, i may be grandfathered in or ?
Could it possibly be diff deductible if its lost instead of swapped out?
How hard is digitizer to replace, I know they are only 35/bux on ebay, free shipping
Ddukes76 said:
What if I claim lost, is the charge more?
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Yes, because then the charge would be fraud.
ouch
mike.s said:
Yes, because then the charge would be fraud.
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+1
Just curious....phone police
Delete please, all resolved
Did you return it through warranty or through insurance? Because if it's through insurance they don't give a **** what happened to it. If it's warranty, the charge will stick, and deservedly so. Warranties don't cover accidents, only defects.
:/
Fergusonfox7 said:
Well, im not sure really. I have insurance, i did the new pay 100 up front deal..... I went to the verizon store and they did it all for me lol.
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Ok, well if you paid your 100 dollars and have insurance, then raise hell. But the email they sent you indicates they're considering it a manufacturer's warranty. Sounds like something is messed up on their end.
Thanks a ton.
tekhna said:
Did you return it through warranty or through insurance? Because if it's through insurance they don't give a **** what happened to it. If it's warranty, the charge will stick, and deservedly so. Warranties don't cover accidents, only defects.
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My mom dropped her phone in the toilet and it still worked after the routine rice bath but she paid the fee and they sent her a new device.
You had to have returned it under warranty to be charged.
Sounds like the store screwed up, should have sent you to warranty and charged you the deductible.
If you contacted Verizon and told them you dropped your phone they should of referred you to Asurion. You pay $89-$100 (not sure the total cost anymore) then you get shipped a brand new device in retail packaging. Now if you called in and asked for a warranty exchange indicating it was a manufacturing defect as opposed to you dropping it on the floor.. Then the fee that has been accessed is legitimate and you're stuck with it for abusing the system. I and many others have done insurance claims and have never seen the $299.99 charge. Either you tried exchanging a device you damaged in hopes they wouldn't catch it. Or they screwed up bad and you need to raise hell. Not to sound like a d-bag or anything, but from where I'm standing it seems you got caught sending in a physically damaged device insiting it was manufacturer defect. If that is truly the case you deserve the fee for the gross abuse.
Fergusonfox7 said:
Well, im not sure really. I have insurance, i did the new pay 100 up front deal..... I went to the verizon store and they did it all for me lol.
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Sounds like you paid $100 to the store for insurance claim and the gave you a refurbished one and they didn't file as insurance claim like it was supposed to be and they sent it back as warranty replacement. Wonder what really happened to your $100
Sent from my ICS Rezound
LakerStar25 said:
Sounds like you paid $100 to the store for insurance claim and the gave you a refurbished one and they didn't file as insurance claim like it was supposed to be and they sent it back as warranty replacement. Wonder what really happened to your $100
Sent from my ICS Rezound
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Idk maybe he paid $100 in store for the phone when he first signed up. Maybe he has that mixed up w/ the deductible.
....... Again sorry.
Where the hell did they pull the 299 price tag out of? Aren't Rezound retailing for 50 these days?
Please delete this forum.
Fergusonfox7 said:
with a 2 yr contract that is, Tomorrow im going to go in there with my rezound that i have now and raise some hell. I'll probably need to s-on but im for sure as hell not paying 300 and i AM going to get a new one. I'll keep you guys updated for sure.
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Yea if you went into the store with your broken one and they asked you to pay the $100 for the insurance claim and gave you a refurbished one instead of a new one then they pulled a fast one on you and ripped you off for $100 and filed it as warranty replacement because that's not how it works. If you went threw insurance you should have been sent a brand new retail unopened box with everything included from asurion (Not sure if corporate stores can do that) And it wouldn't matter what happened to your original one because it's an insurance claim not a warranty claim. Warranty claims can be done in store or through customer service and only apply to manufacturer defects.
Sent from my ICS Rezound
Fergusonfox7 said:
Yeah no i had no intent to pull a fast one. They just messed up, i got a refurb'd device and now im pissed. i have this refurbed one all s-off'd... i want a new one damnit. lol
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Ah okay that sucks man. Like I said wasn't trying to offend you or anything. I guess I just interpeted what you were saying a bit differently. I would go back to the store where you paid the $100 for the insurance claim. Tell them to notate the account stating that you paid for an insurance claim. If the store screwed up and contacted warranty on your behalf instead of Asurion, get them to note that. With those notations you should be able get the charges credited asap.
Fergusonfox7 said:
Yeah no i had no intent to pull a fast one. They just messed up, i got a refurb'd device and now im pissed. i have this refurbed one all s-off'd... i want a new one damnit. lol
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Asurion hands out refurbs too, it's the luck of the draw when getting a warranty replacement.
Fergusonfox7 said:
Please delete this forum.
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all of xda?!?! NEVARRRRRR!
jayochs said:
all of xda?!?! NEVARRRRRR!
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Thread! Thread thread thread! haha
zetsumeikuro said:
If you contacted Verizon and told them you dropped your phone they should of referred you to Asurion. You pay $89-$100 (not sure the total cost anymore) then you get shipped a brand new device in retail packaging. Now if you called in and asked for a warranty exchange indicating it was a manufacturing defect as opposed to you dropping it on the floor.. Then the fee that has been accessed is legitimate and you're stuck with it for abusing the system. I and many others have done insurance claims and have never seen the $299.99 charge. Either you tried exchanging a device you damaged in hopes they wouldn't catch it. Or they screwed up bad and you need to raise hell. Not to sound like a d-bag or anything, but from where I'm standing it seems you got caught sending in a physically damaged device insiting it was manufacturer defect. If that is truly the case you deserve the fee for the gross abuse.
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You do not get a brand new device in retail packaging, not sure who told you this but they are wrong.
Sent from my ADR6425LVW using xda premium
mjones73 said:
Asurion hands out refurbs too, it's the luck of the draw when getting a warranty replacement.
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When you get a insured phone they are not brand-new they are refurbished phone's. Just got one insured and they send refurbs not new. Where is everyone coming up with this claim they give you a new phone?
Sent from my ADR6425LVW using xda premium
Wow so i just bought this phone last week on ebay and now the damn screen cracked. What makes it worst is that i just freaking s-ff'd it ( IKR???) so can i send it to them s-off or do i have to relock the bootloader or send it as is?
treyweez11 said:
Wow so i just bought this phone last week on ebay and now the damn screen cracked. What makes it worst is that i just freaking s-ff'd it ( IKR???) so can i send it to them s-off or do i have to relock the bootloader or send it as is?
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I have sent it s-off for every warranty issue that I have had. Heck, I had a rooted stock rom on there the last time I had an issue.
treyweez11 said:
Wow so i just bought this phone last week on ebay and now the damn screen cracked. What makes it worst is that i just freaking s-ff'd it ( IKR???) so can i send it to them s-off or do i have to relock the bootloader or send it as is?
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Just to be sure you are clear, a cracked screen is covered by the insurance (Asurion), not Sprint (warranty). I don't think it is possible to add insurance to a phone you bought on ebay. But if you do have the insurance, they don't care if you are rooted or not, and you don't send the phone to them for repair, they just send you a new (refurb) phone.
sitlet said:
just to be sure you are clear, a cracked screen is covered by the insurance (asurion), not sprint (warranty). I don't think it is possible to add insurance to a phone you bought on ebay. But if you do have the insurance, they don't care if you are rooted or not, and you don't send the phone to them for repair, they just send you a new (refurb) phone.
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thanks both of you guys!!!
hi guys.
i have a quick question about the sprint insurance company, i was riding my motorcycle yestarday and my bike has a cell phone holder. acidentilly i forgot to lock the phone on it, i was on a group ride and the phone felled off the bike and it got runned over from a couple of motorcycle that was behind me.
my question is the phone still turns on but the glass on the screen is all broken and the phone is bent as well.
do you guys know if the insurance cover that?
do phone is unlocked and rooted would that be a problem with the insurance or should i lock beck up.
thanks guys any responce will be appreciated.
anybody...
any help...
You could call them and ask. As for being rooted, I don't think that's going to be an issue, but you could unroot first to be safe.
Save the Drama for your Mama with Tapatalk 2
coal686 said:
You could call them and ask. As for being rooted, I don't think that's going to be an issue, but you could unroot first to be safe.
Save the Drama for your Mama with Tapatalk 2
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Thanks i will call them after work today
do you guys know if the insurance cover that?
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Yes, that's what insurance is for.
do phone is unlocked and rooted would that be a problem with the insurance or should i lock beck up.
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Asurion doesn't care if the phone is rooted or not. As long as you pay the deductible, they don't care what's wrong with the phone.
sitlet said:
Yes, that's what insurance is for.
Asurion doesn't care if the phone is rooted or not. As long as you pay the deductible, they don't care what's wrong with the phone.
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thanks
Thanks guys i am really surprized with the insurance i called yestarday morning and the phone is already in my house.
too bad is not the ept4g, but is ok i like the evo 3d as well.
Just call the company and tell them that you drop it and you need a new one but don't tell anything about the root ....
insurance company doesn't care about root or not....root is only for manufacturers warranty. Just tell them what you have to regarding the incident and end of story as long as you pay your monthly fee.
word of caution, recently I had a friend who smashed the screen on his HTC sensation (same gorilla glass) however because the screen still responded perfectly the insurance company refused to repair his phone despite the fact he pays his insurance.
So I cracked the screen on my evo lte, and I would rather have a cracked screen while I wait for the refurb than use the best buy loaner crap phone with horrible battery life. If anyone knows if I can keep mine please let me know
No. Theyll snatch it and charge you $50 for some piece of crap palm pre till yours comes in
Sent from my EVO using Tapatalk 2
Rxpert said:
No. Theyll snatch it and charge you $50 for some piece of crap palm pre till yours comes in
Sent from my EVO using Tapatalk 2
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I always like the Palm Pre. Web OS still does things (like Multitasking) better than any other OS. But you're right, they'll take your money and your phone and make you wait a week.
&Son said:
I always like the Palm Pre. Web OS still does things (like Multitasking) better than any other OS. But you're right, they'll take your money and your phone and make you wait a week.
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so what if I dont want a refurb and I destroy the phone beyond repair like break in half, since I had one bend already but that was within the 14 day return period? will they give me a new one or still send it to geek squad to see if it can be repaired?
federer said:
so what if I dont want a refurb and I destroy the phone beyond repair like break in half, since I had one bend already but that was within the 14 day return period? will they give me a new one or still send it to geek squad to see if it can be repaired?
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They won't replace it with one in the store. They will give you a refurb and it will probably take around 2 weeks to get it in. I dropped my Evo 3d from 220ft the first week I had it and brought it back to bestbuy, there was no saving it. They gave me a loaner until my refurb came in. They will charge you a $50 deposit and then give it back to you once you return the loaner. You don't have to take the loaner if you have another phone to activate until you get your refurb.
Sent from my EVO using xda premium
Rxpert said:
No. Theyll snatch it and charge you $50 for some piece of crap palm pre till yours comes in
Sent from my EVO using Tapatalk 2
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federer said:
so what if I dont want a refurb and I destroy the phone beyond repair like break in half, since I had one bend already but that was within the 14 day return period? will they give me a new one or still send it to geek squad to see if it can be repaired?
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Good question. I would think they would still give you a loaner and wait for a new one "to be delivered", but I could be wrong, I have never tried that.
federer said:
so what if I dont want a refurb and I destroy the phone beyond repair like break in half, since I had one bend already but that was within the 14 day return period? will they give me a new one or still send it to geek squad to see if it can be repaired?
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Best buy never gives you your phone back. They take yours and then the same day they call their warehouse and have them ship a refurb to the store for you to get
They then repair your device and they ship it off to someone else.