Wow so i just bought this phone last week on ebay and now the damn screen cracked. What makes it worst is that i just freaking s-ff'd it ( IKR???) so can i send it to them s-off or do i have to relock the bootloader or send it as is?
treyweez11 said:
Wow so i just bought this phone last week on ebay and now the damn screen cracked. What makes it worst is that i just freaking s-ff'd it ( IKR???) so can i send it to them s-off or do i have to relock the bootloader or send it as is?
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I have sent it s-off for every warranty issue that I have had. Heck, I had a rooted stock rom on there the last time I had an issue.
treyweez11 said:
Wow so i just bought this phone last week on ebay and now the damn screen cracked. What makes it worst is that i just freaking s-ff'd it ( IKR???) so can i send it to them s-off or do i have to relock the bootloader or send it as is?
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Click to collapse
Just to be sure you are clear, a cracked screen is covered by the insurance (Asurion), not Sprint (warranty). I don't think it is possible to add insurance to a phone you bought on ebay. But if you do have the insurance, they don't care if you are rooted or not, and you don't send the phone to them for repair, they just send you a new (refurb) phone.
sitlet said:
just to be sure you are clear, a cracked screen is covered by the insurance (asurion), not sprint (warranty). I don't think it is possible to add insurance to a phone you bought on ebay. But if you do have the insurance, they don't care if you are rooted or not, and you don't send the phone to them for repair, they just send you a new (refurb) phone.
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thanks both of you guys!!!
Related
If you unlock the bootloader is there a re lock? Reason I ask is because if my phone breaks I want to be able to return it in original shape to get a replacement if it breaks.
Sent from my HTC_Amaze_4G using XDA App
jjlean said:
If you unlock the bootloader is there a re lock? Reason I ask is because if my phone breaks I want to be able to return it in original shape to get a replacement if it breaks.
Sent from my HTC_Amaze_4G using XDA App
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Yes but it says "relocked" on it so there really isn't a point.
So if I unlock it all warranty from tmo or htc is probably done huh?
Sent from my HTC_Amaze_4G using XDA App
jjlean said:
So if I unlock it all warranty from tmo or htc is probably done huh?
Sent from my HTC_Amaze_4G using XDA App
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Call HTC or T-Mobile to be sure. I wouldn't want to give you inaccurate information. My guess... they might still take it as a warranty exchange provided the damage wasn't due to tampering with the software.
When I unlocked mine, it said, " Unlocking MIGHT void your warranty". Whatever might means.
tmobile covers physical damage.. crack the screen and they won't see it
SuperMiguel said:
tmobile covers physical damage.. crack the screen and they won't see it
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This is the most retarded thing I have ever seen anybody say please don't do that you will hate your life we don't cover damage physically you will either get a fee or have to pay a deductible if you have insurance.
Sent from my HTC Amaze 4G using XDA App
ebatr8 said:
This is the most retarded thing I have ever seen anybody say please don't do that you will hate your life we don't cover damage physically you will either get a fee or have to pay a deductible if you have insurance.
Sent from my HTC Amaze 4G using XDA App
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tough tmos warranty covered everything for $7 a month.. but not sure now that u mentioned ima read their insurance policy
I work for tmo warranty only covers defects or malfunctions physical damage is done through insurance which is 7.99 and you pay a deductible for 130 if it's physically broken and you return your broken device same if lost or stolen. There is an out of warranty fee for devices broken if you try replacing through the warranty when it doesn't cost anything, haven't seen anyone with unlocked bootloader though to know if you get charged upon inspection.
Sent from my HTC Amaze 4G using XDA App
Lol, tmo covers physical damage. Riiight, in that case, ill just go ahead and cancel my insurance since it completely defeats the purpose if tmo is coverin it for me haha..
sent from my Amaze Quiksense 2.1.2 w/faux .006 kernel
7.99 is called the PHP Bundle with Mobile security.
It is comprised of
Lifetime warrenty
Insurance (through asurion) protection against damage lost or stolen ($130 deductable)
Mobile security - register your phone online to track it when its lost via GPS or aGPS, make it ring when on silent or remote lock and wipe of the phone if its non retrievable
The main reason I pay for insurance is for the lifetime warrenty, at some point I will be offered an alternate exchange (upgrade ), that is how I ended up with the Amaze
mikeschevelle said:
7.99 is called the PHP Bundle with Mobile security.
It is comprised of
Lifetime warrenty
Insurance (through asurion) protection against damage lost or stolen ($130 deductable)
Mobile security - register your phone online to track it when its lost via GPS or aGPS, make it ring when on silent or remote lock and wipe of the phone if its non retrievable
The main reason I pay for insurance is for the lifetime warrenty, at some point I will be offered an alternate exchange (upgrade ), that is how I ended up with the Amaze
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Click to collapse
Ha, yes unfortunately i've had to pay that $130 deductible quite a few times, goin all the way bak to my hd2. And already with my Amaze, but thats only cuz the damn cops have it in evidence like a frikin week after i got it, so i did an insurance claim, and then ill have 2 wen i finally get it bak. But the point that needs to be made lol so that no one makes a dumb decision bcuz of wat somebody posted earlier... Do not go and physically damage your phone with the thought that t-mobile is just gonna go and replace it for you lmao id like to be there wen someone walked in with a busted up amaze expecting to have it replaced ha
sent from my Amaze Quiksense 2.1.2 w/faux .006 kernel
What are you going to do with the second one? Im pretty sure Asurion will charge you for finding the "lost one"
Correct. Tmo doesn't cover physical damage. The assurian warranty does. But is unlocking the bootloader and rooting it going to void everything? That would sink.
Sent from my HTC_Amaze_4G using XDA App
It wont void anything with assurion, and its insurnance, not a warranty with them.
I unlocked and had an issue with the charging port, Tmobile covered the hardware defect without question
mikeschevelle said:
What are you going to do with the second one? Im pretty sure Asurion will charge you for finding the "lost one"
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Well i have no clue wen the case will be over, atleast 2 - 3 months if not more. But i dnt kno if they will charge me or not bcuz my mom has done insurance claims where she still had the phone and it was just broken and never sent the broken one in and nothin happened. And another time she lost her phone, did insurance claim, then found her phone she lost and kept using it and kept the new one for a backup. And again, they never did anything.
sent from my Amaze Quiksense 2.1.2 w/faux .006 kernel
SuperMiguel said:
tough tmos warranty covered everything for $7 a month.. but not sure now that u mentioned ima read their insurance policy
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Click to collapse
Yes they do cover everything for $7 dollars a month, including physical damage. But they dont just give u a new phone. Like any other insurance u have a deductible, which on smart phones like the amaze, is $130.00
sent from my Amaze Quiksense 2.1.2 w/faux .006 kernel
aj_2423 said:
Yes they do cover everything for $7 dollars a month, including physical damage. But they dont just give u a new phone. Like any other insurance u have a deductible, which on smart phones like the amaze, is $130.00
sent from my Amaze Quiksense 2.1.2 w/faux .006 kernel
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I have purchased the Square Trade warranties for my last 4 phones and they have been great. They cover damages the full term but you have to go to Tmobile for the original warranty period for defective phones. SquareTrade figures most people upgrade every 2 years anyway so that is all they offer. I ended up capsizing my sailboat in the ocean several years ago. I sent the phone in and SquareTrade sent me a new one. I cracked the screen on my TouchPro2 and they replaced the phone. They tend to just replace phones rather than fixing them so it is a great deal and much cheaper than
Tmobile's plan except for the fact that they don't cover loss. they always have 30% off specials as well if you sign up so you can save even more. I am very happy with all my dealings with SquareTrade!
aj_2423 said:
...but thats only cuz the damn cops have it in evidence like a frikin week after i got it...
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I'm curious to this but don't want to go off topic.
I've only had one situation where this was necessary and it wasn't a week. In the case that I dealt with it went to a detective for three days then the suspect had to pick it up from the evidence storage compound on the fifth day. This was for a major situation! Each city/county/state is different though.
Law enforcement don't usually like to take personal property unless it is absolutely necessary.
so I have unlocked by htcdev.com my question is what happens to my tep? If I end up dropping it in water or it is stolen then what happens?
Your TEP is still in effect, You did not void your insurance. Just remember not to tell them your rooted if you have to get a replacement. If mine dies and I have to call them, I'm just gonna say it got lost lol
jamesjeter1 said:
Your TEP is still in effect, You did not void your insurance. Just remember not to tell them your rooted if you have to get a replacement. If mine dies and I have to call them, I'm just gonna say it got lost lol
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Yeah that's been my thoughts too. That way I have spare parts!
jamesjeter1 said:
Your TEP is still in effect, You did not void your insurance. Just remember not to tell them your rooted if you have to get a replacement. If mine dies and I have to call them, I'm just gonna say it got lost lol
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awesome! thats what ill do then if anything happens to it.
Im wondering if there keeping a log of all users that are registered on the HTC dev. Due to the token and watermark. Because if they are they could tell sprint or asurion that you were rooted tho sprint would know due to the S relocked. Sprint really doesn't care tho most of the techs are on board with root.
Hopefully there is another method to root soon.
I know the ICQ thing was trackin stuff in the past and sprint shut it down wouldn't be something new if HTC snuck something in.
Anyone have any idea what it takes to replace the glass screen? I broke mine this morning and I am totally ticked off about it. For one, AT$T (with $ sign on purpose) charges 199 for a warranty replacement. I guess I shouldn't say AT&T since it really is the insurance carrier that charges that.
I would think I could get it replaced cheaper than 199. Maybe even buy an Unlocked Titan on the market somewhere?
Any thoughts or ideas?
Thanks,
Rick
You could try HTC direct that way you keep the warranty.
Or take insurance out wait a few weeks then claim
sutt359 said:
You could try HTC direct that way you keep the warranty.
Or take insurance out wait a few weeks then claim
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Click to collapse
I called HTC for that very reason, $150 plus shipping and not having my phone for a maximum of 10 days. Tough to do.
I have insurance and I opted to use it. It is my second claim in less than a year so my insurance has been canceled. If I break it again, I will send it to HTC for repair.
The problem with smart phones is that are so darn good that you can't live with out it for 10 days.
The phone it to new for 3rd party repair places, no parts.
So I just purchased Amaze from eBay, now I need to decide if I should get warranty for it through squaretrade Normally I buy it, since phones with eBay don't come with warranty but this time they are quoting me me an outrageous $72 for 1 year, almost 1/5 the price I paid for phone
Build wise the phone looks pretty sturdy and is in mint condition, so wondering if I should get it? How is the general feedback about the phone...are there lot of RMAs
I know about the squeak issue with some phones, but luckily I don't have it and its also covered by HTC since back cover is an accessory so i'm eligible..
You still have HTC warranty. I bought phones from eBay and HTC honored the warranty.
If you have T-Mobile, you can call them and tell them you received the Amaze as a gift and you can add insurance, warranty or insurance + warranty.
http://www.youtube.com/watch?v=7uk9-yLxQgA&feature=youtube_gdata_player
hasoon2000 said:
You still have HTC warranty. I bought phones from eBay and HTC honored the warranty.
If you have T-Mobile, you can call them and tell them you received the Amaze as a gift and you can add insurance, warranty or insurance + warranty.
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Click to collapse
As I said, HTC only provides warranty on accessories not the phone
I don't have T-mobile...but do you know how much will just the warranty normally cost through TMO?
EDIT: Just noticed, for rooting/custom ROMS I would have to unlock the bootloader through HTCdev tool, guess it would pretty much void any warranty ?
If it was me, then yep I would be purchasing a warranty, just in case as you just never know man.
Also of course, anytime you root your phone will void a warranty, but can always install the original GB 2.3.4 back on it and be good to go. Heck, I know people that forget to put it back and still are fine, but I would take it back to factory myself.
Good luck!
Sent from my HTC_Amaze_4G using Tapatalk
Mafioso said:
As I said, HTC only provides warranty on accessories not the phone
I don't have T-mobile...but do you know how much will just the warranty normally cost through TMO?
EDIT: Just noticed, for rooting/custom ROMS I would have to unlock the bootloader through HTCdev tool, guess it would pretty much void any warranty ?
Click to expand...
Click to collapse
No. HTC does warranty the phone still.
Sent From My HTC Amaze 4G via Someone's Room
HTC will honour hardware warranty - provided the damage wasn't the result of software overclocking - even after unlocking the device. Software issues you'd be on your own for with custom ROMs... but I'd assume they'll support you if you revert to stock.
I bought an Amaze off eBay back in January from who I thought was reputable on eBay. Used the phone for 3 1/2 weeks and T-Mobile shut my service off. Phone had a fraudulent IMEI. The guy I bought from refunded me after I shipped it back, but do yourself a quick favor before buying a ST warranty and other accessories. Call T-Mobile, tell them your IMEI and just make sure yours is clean. You'll feel better going forward buying accessories and stuff.
Sent from my HTC Sensation 4G using Tapatalk
I would. It's cheap and a smart buy in my humble opinion.
Sent from my HTC_Amaze_4G using XDA
hasoon2000 said:
You still have HTC warranty. I bought phones from eBay and HTC honored the warranty.
If you have T-Mobile, you can call them and tell them you received the Amaze as a gift and you can add insurance, warranty or insurance + warranty.
Click to expand...
Click to collapse
Thanks so much. They did let me add insurance for my "gift" phone (bought from cragslist). I think they can see I've been using the phone less than 14 days and didn't bother verifying whether it a used phone or not.
nguyen2011 said:
Thanks so much. They did let me add insurance for my "gift" phone (bought from cragslist). I think they can see I've been using the phone less than 14 days and didn't bother verifying whether it a used phone or not.
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Click to collapse
If that's insurance from T-mobile then I'd remove it right away. The reps are required to get a certain amount of sales per hour and even if you have insurance on your line, Assurion will not cover the phone for damage because the phone was not bought from T-mobile. I was a rep there and seen people get declined because of this same reason. I would call them up and downgrade to warranty only. It's what I use, because I know if I send in a damaged phone that it's still cheaper than sending a phone into Assurion for an insurance claim. The only thing the warranty won't cover is lost/stolen. If you do damage your phone you just don't tell the rep that it's damaged and you'll get a out of warranty fee on a later bill.
kalel33 said:
Assurion will not cover the phone for damage because the phone was not bought from T-mobile. I was a rep there and seen people get declined because of this same reason.
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Click to collapse
Can they really tell the phone was not bought by ME from T-mobile? Otherwise it is still a phone with Tmobile logo on it bought by someone from Tmobile.
kalel33 said:
If that's insurance from T-mobile then I'd remove it right away. The reps are required to get a certain amount of sales per hour and even if you have insurance on your line, Assurion will not cover the phone for damage because the phone was not bought from T-mobile. I was a rep there and seen people get declined because of this same reason. I would call them up and downgrade to warranty only. It's what I use, because I know if I send in a damaged phone that it's still cheaper than sending a phone into Assurion for an insurance claim. The only thing the warranty won't cover is lost/stolen. If you do damage your phone you just don't tell the rep that it's damaged and you'll get a out of warranty fee on a later bill.
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Click to collapse
Incorrect. As a former rep, I know some loopholes. I bought my Amaze from eBay. My brother cracked the screen when he dropped it on the concrete (idiot) and Asurion sent me a new one.
nguyen2011 said:
Can they really tell the phone was not bought by ME from T-mobile? Otherwise it is still a phone with Tmobile logo on it bought by someone from Tmobile.
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Click to collapse
Yes. When a phone was used and is registered on another account. It'll show the warranty is invalid. If you say it was a gift and add warranty/insurance, they will honor it.
hasoon2000 said:
Incorrect. As a former rep, I know some loopholes. I bought my Amaze from eBay. My brother cracked the screen when he dropped it on the concrete (idiot) and Asurion sent me a new one.
Click to expand...
Click to collapse
As a former rep, why would you even carry insurance through T-mobile? The warranty is $4 less per month and the OOW(out of warranty) fee is cheaper than doing a claim with Asurion. The highest I seen a OOW fee was $115 for the SGS2 and the Amaze was $105. Also, the OOW fee drops as time goes on, but the Asurion claim fee remains the same high price.
hi guys.
i have a quick question about the sprint insurance company, i was riding my motorcycle yestarday and my bike has a cell phone holder. acidentilly i forgot to lock the phone on it, i was on a group ride and the phone felled off the bike and it got runned over from a couple of motorcycle that was behind me.
my question is the phone still turns on but the glass on the screen is all broken and the phone is bent as well.
do you guys know if the insurance cover that?
do phone is unlocked and rooted would that be a problem with the insurance or should i lock beck up.
thanks guys any responce will be appreciated.
anybody...
any help...
You could call them and ask. As for being rooted, I don't think that's going to be an issue, but you could unroot first to be safe.
Save the Drama for your Mama with Tapatalk 2
coal686 said:
You could call them and ask. As for being rooted, I don't think that's going to be an issue, but you could unroot first to be safe.
Save the Drama for your Mama with Tapatalk 2
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Thanks i will call them after work today
do you guys know if the insurance cover that?
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Yes, that's what insurance is for.
do phone is unlocked and rooted would that be a problem with the insurance or should i lock beck up.
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Click to collapse
Asurion doesn't care if the phone is rooted or not. As long as you pay the deductible, they don't care what's wrong with the phone.
sitlet said:
Yes, that's what insurance is for.
Asurion doesn't care if the phone is rooted or not. As long as you pay the deductible, they don't care what's wrong with the phone.
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Click to collapse
thanks
Thanks guys i am really surprized with the insurance i called yestarday morning and the phone is already in my house.
too bad is not the ept4g, but is ok i like the evo 3d as well.
Just call the company and tell them that you drop it and you need a new one but don't tell anything about the root ....
insurance company doesn't care about root or not....root is only for manufacturers warranty. Just tell them what you have to regarding the incident and end of story as long as you pay your monthly fee.
word of caution, recently I had a friend who smashed the screen on his HTC sensation (same gorilla glass) however because the screen still responded perfectly the insurance company refused to repair his phone despite the fact he pays his insurance.