Title says it all. I had been checking revolutionary.io all day and I'm fairly certain that I was s-off'ed within ten or fifteen minutes of it being released. My 3VO made it through handsfree activation without issue and I haven't had any troubles at all. However, after reading here about all the trouble that others had, I was just wondering how many people didn't have to call Sprint to get their phone working again.
*edit*
For those that have flashed a rom, did you have to go through hands free again or have error 16 after doing that?
same here.. had s-off with minutes of them posting it.. never had to call sprint, worked like a charm.. a little too easy if you ask me..
I did have to do a full factory reset this morning, though. Phone wasn't sleeping, but everything's fine on that front now, too.
S-OFF worked without a hitch, hands free did its thing but it wouldnt make a phone call. I got transferred to sprint and they fixed it in less than 5 mins immediately after obtaining root. I think the whole process start to finish took 15-20 mins. Not to bad!
Sent from my PG86100 using XDA App
did it first 5 minutes it was up. not a issue. hands free worked fine. i then did a profile update as well as prl as i always have in past. not a single issue.
I had wondered if this would happen with every ROM change....
Sent from my PG86100 using XDA Premium App
i don't think so.... or at least I hope it doesn't. My guess is that it has to do with how revolutionary cracked HBOOT.
Everything seemed to be fine, but error 16 switch 691 will not go away. i talked to 2 reps and they couldn't help me. now i got to figure out how to get S-ON back so i can get it replaced.
I did not get error 16
Sent from my PG86100
S off worked great for me. Then had errors with calls and sms. I use the Google voice integration and had issues once before. Went to gv page, unlinked my phone. Relinked it. All good.
Sent from my PG86100 using XDA Premium App
For me s-off, root and recovery with no issues on both phones however I did have to call sprint for both and I did the hands free activation on both. Just my luck too I got the same rep both times he laughed at me and was like ummmm two phones with error 16?
I also flashed a rom no hands free activation.
no error
no error
no error here
Got the error 16. Talked to a Sprint rep and was fixed in 2 mins.
Sent from my PG86100 using XDA Premium App
I heard someone say a rep had told them that Error 16 had something to do with new Sprint security measures..
Also, with that in mind it could definitely be a regional or account thing. I had the issue twice 3 days before on my girlfriend's EVO Shift on CM7 (same Sprint acct).. they fixed it no problem but I was worried it was related to her outdated radios and PRL so I flashed a sense ROM and updated those and the problem came back.. so I'm thinking any change to some signature either having to do with your radios or what have you is what causes the problem.
During the week, an Error 16 msg should auto-roll to a CS rep who can help you, on the weekend you'll have to call or chat. I had them fix it via chat for my 3D this morning. Never had a problem with them fixing it.. hope this helps someone.
photon01 said:
Everything seemed to be fine, but error 16 switch 691 will not go away. i talked to 2 reps and they couldn't help me. now i got to figure out how to get S-ON back so i can get it replaced.
Click to expand...
Click to collapse
Honestly..I've returned a few phones and they never checked for root or anything else for that matter..actually i traded in my 4G with s off..I.just flashed back the stock ROM..u should be fine to return it .
no error 16 here
I didn't get any error and didn't need to call sprint. Phone / text work as they did otb.
Thankfully i didn't get it, everything went perfectly.
Sent from my PG86100 using Tapatalk
no error 16 here, was s-off within minutes of the site being up. phone went through hands free activation with no issues and havent had any problems since.
Related
If I try to. Make a call when I'm roaming it tells me when cannot authenticate your account!!?????
Sent from my PG86100 using XDA Premium App
Call sprint and they will send some "signals" to fix it.
call from another phone though as you have to take the battery out. I had the same issue, couldnt call sprint to save my life after error 16 becuase i kept roaming lol
j2themax said:
If I try to. Make a call when I'm roaming it tells me when cannot authenticate your account!!?????
Sent from my PG86100 using XDA Premium App
Click to expand...
Click to collapse
Gotta call Sprint and tell them you can't roam. Some times with hands-free activation that won't reprovision correctly. It takes 2 minutes on the phone OR www.sprint.com/chat takes 3 but is easier.
This came up a lot on the E4G forum after everyone was trying everything they could (including hands free activations OVER AND OVER AND OVER AND OVER again) just to get the new PRI--which made no difference to any but a very select few, argue if you must.
Call Sprint, tell them you have error 16 and you need an HRL refresh...
..but obv don't tell them anything about rooting lol
Edit...guess three of us were all responding at the same time...
Sent from my s-off'd 3VO
southern87 said:
Call sprint and they will send some "signals" to fix it.
call from another phone though as you have to take the battery out. I had the same issue, couldnt call sprint to save my life after error 16 becuase i kept roaming lol
Click to expand...
Click to collapse
lol, "signals", I got the same thing. I'm split between believing that they dumb it down for the common non-techie caller or that they were trained that it was 'sending new signals' to fix it, so, that's what they actually think is going on.
EDIT: To be fair, there are actual signals being sent...but...derp
daneurysm said:
lol, "signals", I got the same thing. I'm split between believing that they dumb it down for the common non-techie caller or that they were trained that it was 'sending new signals' to fix it, so, that's what they actually think is going on.
EDIT: To be fair, there are actual signals being sent...but...derp
Click to expand...
Click to collapse
Hahaha I think its common thing in customer service to call it signals. When i was working for Charters cable repair, they would tell people im sending signals to your box. Well they said signals I think because people freaked out if you said im going to hit your box i guess.
Thanks I thought I might have to call them.
Sent from my PG86100 using XDA Premium App
I had already done the error 16 thing and Sprint fixed that. Was a little worried when I saw this thread so I used Roam Control and forced roam. Calls work fine for me. I guess if you've already done the error 16 fix via Sprint, it's OK.
Mike
anyone found away to do this without calling sprint. i had to on my phone. which works perfect now. my wifes on the other hand i have spent hrs on the phone with different tech people doing the same processes i did to fix mine. the result ends up roam still doesnt work. they created a ticket for me. and asked to bring it to a repair center. im in the process of restoring it to factory and relocking. which sucks i have to do. but her phone simply will not roam.
kaos420 said:
anyone found away to do this without calling sprint. i had to on my phone. which works perfect now. my wifes on the other hand i have spent hrs on the phone with different tech people doing the same processes i did to fix mine. the result ends up roam still doesnt work. they created a ticket for me. and asked to bring it to a repair center. im in the process of restoring it to factory and relocking. which sucks i have to do. but her phone simply will not roam.
Click to expand...
Click to collapse
THIS <<<<<<< POST!!!
Sprint gave me no grief. I asked for a reset via chat
Sent from my PG86100 using Tapatalk
well i have the same problem and i have called and done the chat and told them that when im in roaming and i try to make a call it says unable to authenticate device and they have done nothing to fix it they just keep telling me to make sure i have automatic set in the network settings
Did you by chance check your roaming guard. Those seem to be checked after s-off, you can try unchecking them. Just an idea.
yes i checked its not a roaming guard problem
Click the link in my signature.
thanks i will try it tomorrow i hope it works i tried to tell them about error 16 when i called today but the person i talked to didnt have any idea what i was talking about granted she didnt seem to know anything else either
Dont call them telling them you have trouble, hop on chat and tell them you have "error 16 and need HLR Refresh". They will search their little handbook and come back and guide you through pulling the battery, lol. After they send the refresh all is well
cordell12 said:
Dont call them telling them you have trouble, hop on chat and tell them you have "error 16 and need HLR Refresh". They will search their little handbook and come back and guide you through pulling the battery, lol. After they send the refresh all is well
Click to expand...
Click to collapse
yeah i was going to chat i hate calling cs when i can just chat even though they do have great cs
cordell12 said:
THIS <<<<<<< POST!!!
Click to expand...
Click to collapse
do you not think that was the first thing i did. we did all of that still wouldnt play nice.
my phone is fixed thanks everyone for the help!!!!!!!
Back when Revolutionary was first released, I was lucky enough to not get the dreaded error 16 after obtaining S-OFF. However, earlier today I was trying to call my boss to ask a question when I got error 16 (I wish I remembered the switch number). From reading about it here, I knew to stay on the line and within five minutes a Sprint rep had me back up and running. It was like this woman had ESP or something; she knew exactly the reason I was speaking to her.
Anyway, long story short, is a random error 16 every now and again just going to be a way of life with Sprint now? Anybody else receive a random error 16 lately?
myersn024 said:
Back when Revolutionary was first released, I was lucky enough to not get the dreaded error 16 after obtaining S-OFF. However, earlier today I was trying to call my boss to ask a question when I got error 16 (I wish I remembered the switch number). From reading about it here, I knew to stay on the line and within five minutes a Sprint rep had me back up and running. It was like this woman had ESP or something; she knew exactly the reason I was speaking to her.
Anyway, long story short, is a random error 16 every now and again just going to be a way of life with Sprint now? Anybody else receive a random error 16 lately?
Click to expand...
Click to collapse
LOL, seems this kicks in at exactly the wrong time. Mine kicked in as I was being detoured around a large wildfire and one of my fellow Assistant Managers was calling about a situation she needed my help on.
The error automatically routes you to the right team, hence the reason for the knowledgeable representative.
I've heard that this is a new software side thing on Sprint to detect cloned phones and works similarly to the Windows Genuine Advantage... Checking software within the phone against various checksums. I was rooted a full month before this issue kicked in for me, and two days after my friend had the same issue. We were both rooting the same night. I would say that the issue is completely random, but once the check has passed you should be fine unless you root again and modify the boot areas of the phone. From what I can tell simply modifying the ROM will not cause the issue to trigger again. Radios might.
First time I've ever got this but today at precisely 2:30 I tried to call my wife and boom error 16 sprint lady was helpful but can't help but wonder if there is some kind of conspiracy? I wonder how many other people received same code today? Sprint is up to something I can feel it.
Sent from my PG86100 using xda premium
if you get error code 16 stay on the phone and don't hang up. you'll be transferred to someone. Apparently its a new security feature. But don't trip about it, it has nothing to do with root
It's just to verify that you do belong on Sprint's network and you're not freeloading, which is why they ask for account information and such. Right after I rooted my first 3D I got it, and them right after I rooted my current one I got it. It's just what happens when you go from S-ON to S-OFF. Remember, S stands for security flag checking.
shiftwig113 said:
if you get error code 16 stay on the phone and don't hang up. you'll be transferred to someone. Apparently its a new security feature. But don't trip about it, it has nothing to do with root
Click to expand...
Click to collapse
This isn't necessarily true. I had the error 16 yesterday and when i waited it just told me to call my voicemail (which error 16'd) and hung up. glad its fixed now, had to call sprint.
Just is shady several people have error 16 same day I have 4 other people confirming.
Sent from my PG86100 using xda premium
I also had this error 16 two times. One time when I first got my phone and 2nd time when rooted. Was also advised by the lady on the other end that its a security feature on the 3D...
When you root your phone, does the phone provision? It could be when the network detects a provisioning on your account?
Ryno_666 said:
Just is shady several people have error 16 same day I have 4 other people confirming.
Sent from my PG86100 using xda premium
Click to expand...
Click to collapse
After I rooted I got the error 16 immediately. While Sprint was fixing it for me, the rep mentioned that this new security feature was gradually being deployed accross the country. I wonder if the folks getting the error 16 yesterday are in the same general area. It may just be that security was deployed to that area recently.
I got Error 16 for the first time today. Mine was after going through regular tech support to correct an issue I was having sending a text though. Would come up Sprint SMS error 97. They reset my data etc on the phone via EPST.
Stayed on the line with the tech support while I was on the cell getting error 16 message. About 1 minute after they verified me and I was back on.
Never got any errors after root, Team Win or Revolutionary.
I just got the error today. It was while travelling to Chicago, my texts just wouldn't go through. I rooted as soon as we could and activated just fine after that. The csr today said it was a security upgrade possibly caused by me traveling out of my normal area.
Sent from my HTC EVO 3D using XDA App
I have lost voice service 2x in the last 2 days. Only in the afternoon. I called sprint about it yesterday and they had me update profile. That fixed it. Then today it was fine. I took a call around 2:45pm. I was waiting for a call around 4:30pm I dialed 611 (new troubleshooting screen if you have not done it yet) and it said no voice service. I updated PRL and profile, then I got service again.
Anyone else having this happen?
(Stock - not rooted)
It was funny the lady I talked to kept asking me to remove the battery. I started having some fun with her telling her I need to find my screwdriver, and is this going to affect my warranty because this phone does not have a removable battery... "Oh you have the evo light ... That does not have a removable battery" She asked me three more times to remove the battery.
Sent from my EVO-LTE via Tapatalk
Lol, funny... I had some data issues, formatted everything back to factory, updated profile, and prl. Nothing. Had sprint redo their end and nothing. 30 or so minutes later and at about 1.5Mbs. Weird... The rep said to try and turn on 1.9Ghz 3g and that was all he would say, any more and it would be like rooting the phone and that got me curious as hell, what really are our phone's capability???
Sent from my EVO using xda premium
Having the exact problem...has happened to me 3x in 4 weeks....it's costing me tons of $ from missed business calls. No help whatsoever from sprint....Grrrrrr!
Well the problem continues. I took it into a sprint store today. They updated to software to the newest. Less than an hour after I got home it started again. Called sprint again and they did another factory reset. They said they would call my tomorrow and if it happens again they ship me a new phone. I hope the new one does not have the newest hboot.
Sent from my EVO using Tapatalk 2
Well the problem continues so sprint is sending me a new one.
Sent from my EVO using Tapatalk 2
Why are my text message always delayed? It can takes 30 minutes for someone to get a message from me or they just usually say "pending". I'm on CleanROM ICS. Any ideas on why this is happening? I have full 4G bars.
That's usually a network error
Sent from my ADR6425LVW using Tapatalk 2
That's always happened to me on occasion since the old brick nokia days..
xXezmacXx said:
Why are my text message always delayed? It can takes 30 minutes for someone to get a message from me or they just usually say "pending". I'm on CleanROM ICS. Any ideas on why this is happening? I have full 4G bars.
Click to expand...
Click to collapse
The txt message part is still handled on the old 1X ( cdma ) side of the network. I believe this still applies with 4G; at least at this time.
I have noticed this with being with Verizon starting about 2007. I use to be subscribed to a service that sent me txt updates every few minutes. It was easy to see the delays, and when you got literally 5-8 messages all at the same time, with all the same time stamp, but received by the network at all different times, it was very noticeable.
I complained about this and informed them that this problem never occurred until i got this new phone, so i literally went through about 5 or 6 warranty replacements even a different model without a change. Interesting enough, going back to the old phone the problem stopped.
I took the complaint to the highest level, and they literally had no explanation as to why this was happening after monitoring my traffic. They were stumped. I did some research and noticed that a new cdma chipset came out about a year earlier, and i suspect, but can't prove that is the culprit, and i would bet that that same chip-set or a variation of it is still in use today... my theory anyway.
I emailed my vzw contact, and got no response... imagine that!
carm01 said:
The txt message part is still handled on the old 1X ( cdma ) side of the network. I believe this still applies with 4G; at least at this time.
I have noticed this with being with Verizon starting about 2007. I use to be subscribed to a service that sent me txt updates every few minutes. It was easy to see the delays, and when you got literally 5-8 messages all at the same time, with all the same time stamp, but received by the network at all different times, it was very noticeable.
I complained about this and informed them that this problem never occurred until i got this new phone, so i literally went through about 5 or 6 warranty replacements even a different model without a change. Interesting enough, going back to the old phone the problem stopped.
I took the complaint to the highest level, and they literally had no explanation as to why this was happening after monitoring my traffic. They were stumped. I did some research and noticed that a new cdma chipset came out about a year earlier, and i suspect, but can't prove that is the culprit, and i would bet that that same chip-set or a variation of it is still in use today... my theory anyway.
I emailed my vzw contact, and got no response... imagine that!
Click to expand...
Click to collapse
so i should just get my rezound replaced? cause like you said people will get my texts all at once or my texts will be sent all out of order and they have no idea what im talking about lol.
xXezmacXx said:
Why are my text message always delayed? It can takes 30 minutes for someone to get a message from me or they just usually say "pending". I'm on CleanROM ICS. Any ideas on why this is happening? I have full 4G bars.
Click to expand...
Click to collapse
I'm on the latest stock RUU and my sent messages usually take at MAX 1 minute to appear to the reciever. It might be just the ROM.
sent from my S-off HTC Rezound using XDA Premium
if I've helped in any way, don't be shy of that thanks button : )
http://www.speedtest.net/android/210112746.png
First, some back story:
On Monday, I attempted to do a profile update. The update failed, and I lost data, texts, and voice. All subsequent attempts to update my profile resulted in either a vDM Client crash or an error 1012, which means that my phone has no credentials on Sprint's network. PRL updates result in the same error.
I have gotten data back, and I can make calls and send texts, but I do not receive calls or texts; if I ever get a text, I'll get it almost literally a day later than it was sent. The only time I receive these texts, I'm roaming.
Usually the solution to this would probably be fairly simple: just use EPST to reset my data profile, or run an RUU. Well, two problems there:
1) EPST does not work. At all. Typing in ANY of the codes does absolutely nothing. I tried it stock (which I have been since I got the phone), and I then rooted and tried other .apks, and then I RUU'd and tried again. Still nothing.
2) The RUU didn't fix my issue; I still cannot complete a profile update or receive calls or texts.
I'm leaving for college in Maryland on the 16th of August, so I need to get this straightened away. I'm going to be too far away from home to have to deal with not getting calls or texts.
I purchased the phone for full, off contract price through Sprint at the beginning of June, since I didn't have an upgrade available. I do not have insurance on the device, and I didn't think to get it because I've never damaged a phone or had problems with a phone before.
At this point I'm convinced that I'll need to get a replacement. The only thing I worry about is how much they'll try to charge me for the replacement. I hope it isn't too much, because this was a fault of their network and not something that I caused. And, since I'm going to college in a month, I don't really have a lot of money to use on a cellphone.
So, to anybody who has had to exchange the phone for a replacement, what kind of fees am I looking at in order to get this fixed?
I had the same problem on my evo lte and on my s3 apparently meid on my number switched my s3 was screwed up called sprint it was on there side for the mix problem they sent me a data reset to my phone fixed the meids apparently and I got everything working back as soon as the phone rebooted give them a call and ask them to reset your phone and fix it on there side
Sent from my EVO using xda premium
I've already gone through a phone call, and they weren't able to figure it out. It sounds like you had the exact problem that I'm having though. Maybe another call will solve the problem.
Yeah did I got the same error code lol check if your phone number is correct first and then ask them to reset it for you I have to do some pound thing then enter a code that sprint only knew then they fixed it on there end apparently they were receiving I was connected to them but it was sending back from Sprints side
Sent from my EVO using xda premium
did u get that fixed bro???
Haven't called yet. I'm going to be too busy to really need a phone the next couple of days, and then I'll call after that.
I got a few text messages on time, maybe things are improving.
Sent from my EVO using xda premium