I have lost voice service 2x in the last 2 days. Only in the afternoon. I called sprint about it yesterday and they had me update profile. That fixed it. Then today it was fine. I took a call around 2:45pm. I was waiting for a call around 4:30pm I dialed 611 (new troubleshooting screen if you have not done it yet) and it said no voice service. I updated PRL and profile, then I got service again.
Anyone else having this happen?
(Stock - not rooted)
It was funny the lady I talked to kept asking me to remove the battery. I started having some fun with her telling her I need to find my screwdriver, and is this going to affect my warranty because this phone does not have a removable battery... "Oh you have the evo light ... That does not have a removable battery" She asked me three more times to remove the battery.
Sent from my EVO-LTE via Tapatalk
Lol, funny... I had some data issues, formatted everything back to factory, updated profile, and prl. Nothing. Had sprint redo their end and nothing. 30 or so minutes later and at about 1.5Mbs. Weird... The rep said to try and turn on 1.9Ghz 3g and that was all he would say, any more and it would be like rooting the phone and that got me curious as hell, what really are our phone's capability???
Sent from my EVO using xda premium
Having the exact problem...has happened to me 3x in 4 weeks....it's costing me tons of $ from missed business calls. No help whatsoever from sprint....Grrrrrr!
Well the problem continues. I took it into a sprint store today. They updated to software to the newest. Less than an hour after I got home it started again. Called sprint again and they did another factory reset. They said they would call my tomorrow and if it happens again they ship me a new phone. I hope the new one does not have the newest hboot.
Sent from my EVO using Tapatalk 2
Well the problem continues so sprint is sending me a new one.
Sent from my EVO using Tapatalk 2
Related
EDIT: i had a brain fart and did not search first so i apologize. what i will do is update this thread and monitor for any data connection issues.
just thought i'd share my ordeal trying to upgrade a line to this new phone. this whole thing took 3 thunderbolts and several useless verizon sales/techs (i will never purchase directly from a vzw store again, the staff i dealt with at 2 corp stores was completely inept).
purchase 1: i purchased a thunderbolt and upgraded my line in store and everything is working/provisioned according to the tech. i don't realize i am missing texts and data until after i get back to work since the tech said it would "fully activate" over the next few hours (wtf..... but ok, new device/service and the sales guy wanted to set my expectations low). 2 trips back to the store for a total of 3.5 hours and 2 new sims and they cant get data or text working on the phone.
purchase 2: new verizon store closer to work. talked to the sales guy and informed him of the issues i had prior. he says no problem, they must have had some issues. we definitely wont have them here. i tell him fine i will upgrade but i am not leaving until voice, data, and text are working 100%. he cant get text or data to activate either so he says i can leave and he can call me when its done (little problem with not having a phone though to receive the call....) end result they return the phone an and i am dinged the restocking fee because they dont want to return as a problem.
purchase 3: bestbuy..... my expectations already set super low, i ask them if they have problems activating tb's on upgrades..... they say no, but it could take a while to do the whole process. i told them of the issues i ran into at other stores and they said did the tech reset the phone or factory reset the phone after the initial activation? (bingo! only power resets through the gui although the sales guys at both vzw stores said they factory reset).
for anyone running into data activation/data drop issues, factory reset the phone (i had to do it twice). and it should be solid after that. i have been up and running for the last few hours without issue.
my tb is set to cdma + lte/evdo auto.
tl;dr: data problems? do a factory reset. 3g data/text/voice has been solid after this process. PITA? yes, but it seems to work.
So 24 hours later and there doesn't appear to have been a data drop. There are still some weird fc's with the browser though. And the market has fc'd as well.
Sent from my Xoom using XDA App
Thanks for the tip! My 3g in my apartment that worked with my Droid kept dropping. It works now. Awesome!
Sent from my ADR6400L using XDA App
I am surprised you paid the restocking fee. I would have told them to kiss my ass.
Sadly enough, the guys at Best Buy Mobile don't always get enough credit, sometimes they do have some real idiots working there, but some of those people know ten fold what a guy at a local single carrier shop will.
BBYM, since I used to work for one, makes you take detailed training before you are supposed to work in the department, doesn't mean its followed, but if someone has been in the department for awhile they will have.
Most carrier stores don't have a lot of training, if they do, it is only about their company, not 6-7 different companies, between post and pre paid.
The restocking fee was charged because they returned it as customer deactivated, not a programming issue. I had to call customer support from my cell to get the restocking fee credited to my account. So all told I lost 1.75 at that store (plus the time I spent there).
I originally went to BB to return something, not walk out with a new phone. I got sucked in by the cute girl who chatted me up while processing my return. I ended up keeping the return and getting a new phone... lol.
Sent from my Xoom using XDA App
r0guenj said:
The restocking fee was charged because they returned it as customer deactivated, not a programming issue. I had to call customer support from my cell to get the restocking fee credited to my account. So all told I lost 1.75 at that store (plus the time I spent there).
I originally went to BB to return something, not walk out with a new phone. I got sucked in by the cute girl who chatted me up while processing my return. I ended up keeping the return and getting a new phone... lol.
Sent from my Xoom using XDA App
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oh ok, that isn't bad at all then I guess
I'm not sure if I'm having data problems seems really I have a bad reception here but I would like try this...so if I reset would I lose root??? I'm running stock rooted and clockwork no custom Rom no special stuff thanks in advance
Sent From My HTC Thunderbolt!!!
does your data still work after you restart your phone?
Well yes let try right now
Sent From My HTC Thunderbolt!!!
Bigandrewgold said:
does your data still work after you restart your phone?
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I restarted my phone and well reboot and took like a minute to get data is that the problem you are having because for me is no big deal
Sent From My HTC Thunderbolt!!!
denpad2010 said:
I restarted my phone and well reboot and took like a minute to get data is that the problem you are having because for me is no big deal
Sent From My HTC Thunderbolt!!!
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no, i couldnt ever get 3g and rarely got 4g or 1x
but after the factory reset 3g id flawless but i am wondering if i reset it will it go back to doing that because that seems to be what happened
Can't believe they made you pay a restocking fee.
This worked like a charm...thanks
Anyone else have issues with Verizon when sending a phone back? I've sent 2 back and never received a text saying they got the phone.
What I do get is a text saying they will charge me $500+ if I don't return the device. Now I can understand making a mistake once, but this is the second time they are trying to take almost $600 from me.
I checked the tracking number for the latest phone & it was signed for a week ago. Yet today I get a text saying send phone back or else. I'm not sure what to do with this company anymore. Cancel my contract or what? I hope this made sense, I'm sick as hell & been drinking cough syrup all day.
Sent from my ADR6400L using Tapatalk
JillyBohnson said:
Anyone else have issues with Verizon when sending a phone back? I've sent 2 back and never received a text saying they got the phone.
What I do get is a text saying they will charge me $500+ if I don't return the device. Now I can understand making a mistake once, but this is the second time they are trying to take almost $600 from me.
I checked the tracking number for the latest phone & it was signed for a week ago. Yet today I get a text saying send phone back or else. I'm not sure what to do with this company anymore. Cancel my contract or what? I hope this made sense, I'm sick as hell & been drinking cough syrup all day.
Sent from my ADR6400L using Tapatalk
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Have you called Verizon? Take a screen shot of the tracking saying they got it so you have proof, and if need be, send it to them.
Sent from my HTC GingerBolt powered by Gingeritis 3D 1.0 Beta VII
This happened to me in June. Verizon was expecting me to send back the phone I had prior to the thunderbolt, a droid 2. Apparently the rep selected the wrong ESN during the return process.
Just give them a call when you have about 30 minutes and it should all get worked out.
This just happened to me and the phone was sitting in the warehouse but never checked in. Yeah I didnt want to pay $500 either.
I have a stock Sprint Evo 4G LTE (hardware 003) that I got from Amazon Wireless on Sept 1st. Never dropped or got it wet.
A couple weeks ago the phone wouldn't turn on after going to sleep. I was able to reset it holding the Power button down and the problem went away.
Then it happened again.
Yesterday, it went bad. I can reset it if I hold power button long enough, but then after a while it just dies again. I pulled SD card and did factory reset and turned off Fast Boot and Battery Saver, all to no avail. If I set it to never go to sleep (Display options) and never turn off display when charging, I can use it - sometimes for an hour or two, sometimes for ten minutes, but inevitably the screen turns black. Often it happens when I plug it in charger, although sometimes it just charges. Basically, the phone is unusable.
I think it started happening after one of the updates from HTC.
So, can someone help me. I do not have TEP and I need to know what my options are.
It really looks to me like some OS glitch. Is there a known fix for that ? I found a lot of people with this issue but no mention of cause or fix.
If I have to get it repaired, should I send it to HTC or try Sprint repair center ? Any ideas of the HTC warranty repair center trustworthiness ? I would hate to send the phone to them, wait for a couple of weeks and get a runaround in the end.
If I go to Sprint, what should I expect ? As I understand the minimum repair charge is around $35.
Thanks !
Take it to Sprint. They likely will replace it. Maybe charge 35$. Be leery of HTC repair. I have read they have really been jerking the int'l one X customers around, since those customers aren't tied to a carrier and can't return to a carrier.
Sent from my EVO using xda premium
scottspa74 said:
Take it to Sprint. They likely will replace it. Maybe charge 35$. Be leery of HTC repair. I have read they have really been jerking the int'l one X customers around, since those customers aren't tied to a carrier and can't return to a carrier.
Sent from my EVO using xda premium
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Thanks. I will try that, I would rather pay $35 if the alternative is to be without a phone for two weeks. Is there any idea on what is causing the issue ?
Are you s-off?? Are you rooted?? What recovery are you running?? What all have you tried?? Have you tried running an ruu??
\Root-Hack_Mod*Always=LTE
Same here...
I'm having the same issue with my EVO LTE. I'd be curious to know if anyone has any idea what is happening. I've looked around online and it seems to have happened to a number of people.
I actually had to send my EVO back to HTC a couple months ago because I was getting pixel bleed on the screen. It took about a week and a half for them to fix and send it back. Unfortunately, it took another 3 weeks for them to register the ESN with Sprint, so I had to wait for that to actually be able to activate my phone. This was all accompanied by unbelievably bad customer service from Sprint in the interim. The only good that came out of it was that I eventually became so irate that they let me out of my contract.
So I'm leary of sending it back to HTC again. But I also don't feel I should have to pay Sprint to look at the phone and then replace it. Between the phone issues, the wimax and LTE that never came and the $10/month I paid to not have it, the awful 3G speeds, and the ditching of premier customers, I've pretty much reached the end of my rope with HTC and Sprint. And this is after being a loyal customer for 13 years.
Sorry for the rant, I can just empathize with your situation.
Hey guys, I just switched to Verizon from T-Mobile, I was getting of T-Mobile's bull****, losing signal, dropping calls, also the battery on my S2 sucked horribly, so I finally made the move to Verizon. I got the DROID DNA becuase I always got to have the best and the specs, reviews were enough to drive me to it. So I got it and wow, this phone is amazing, but as soon as I walked out the store I made a phone call and said no SIM detected, so I went back in and sure enough the signal came back and I was set. Rep told me it sometimes takes a while for the SIM to register,
But as time passes I keep losing service, well the SIM card keeps going and I have to reboot the phone, sometimes it takes more than 1 to get service. At first I noticed it in my basement, service is somewhat ok. My girl has the iPhone 5 and she never loses signal, But whatever, this morning, at the train station open area, I had to reset my phone 4 times to get my service back. I already took the phone back to get it exchanged and they gave me a new one wiht a new SIM. This was Friday so I can say the issue has not gone away,
The phone is a beast and I love it, but cant deal with the SIM card issue. I think that store has a bad batch or DNA is not functioning properly with Verizon, anyone else having this issue. Btw I am in Chicago and work in downtown, on the 17th floor near a window, I have 2-3 bars and texts never go through 80% of the time. This is not cool at atll!
I have had this problem as well ever since I got the phone. I was getting it multiple times a day. I powered off the phone and re-seated the sim card and I haven't had the problem since.
Also you can check this thread here with other people having the issue. http://forum.xda-developers.com/showthread.php?t=2010358&highlight=sim
I reset the sim card still had the issues and decided to pick up a new sim and haven't had the issue since.
Well I am going to do the SIM reset and see if that fixes it, before I just took it to Verizon and did a full exchange with a new SIM, so wish me luck guys!
I don't know what they are doing at Verizon, but I had to replace sim cards for both my wife's and my own DNAs. Have not had any issues since the replacement.
Sent from my HTC6435LVW using Tapatalk 2
I was getting no sim error 4 times a day
Pushed down on my sim card
Haven't had a problem since
Sent from my HTC6435LVW using xda app-developers app
Push down hard how, I removed the SIM card twice and reinserted it and I still get the error. I seriously do not know what the problem is ;(
I had the same issue. I took it out and put it back in and rebooted and it seems to have taken care of it. There is definitely an issue.
I have the same issue. Through my research I found the best way to fix this is to go to the Verizon store and get a new SIM card. However, I have been too lazy to go.
http://omgdroid.com/verizon-goes-mum-on-known-droid-dna-sim-issues/
Could be useful...
Sent from my Nexus 10 using xda app-developers app
Well since Wed I havent had the problem which is a big plus, i guess after so many reboots, remove and inserts, airplane mode, my phone said fine ill stay with service. Not once have i had to reboot it, not sure what i did last time but its solid now, lets see how long this holds up.
Happened to me while reading this thread, 2nd time in 24hrs!
Well haven't had the issue since i last posted, well before that. I guess it fixed itself, not sure but have not lot signal once, I guess its a intermittent thing or something, but i am happy because I really love my DNA.
I'm a Verizon rep at a store. What we've been able to figure out is that those at our warehouses who are pre-installing the SIMs are damaging them somehow. We recently went through a similar experience with our own on-hand stock of SIMs and we had our whole stock replaced. It is purely a physical issue with the SIM. If you experience any more trouble, head to your nearest friendly neighborhood corporate vzw store and have it switched.
Sent from my HTC6435LVW using XDA Premium HD app
It seems that after attempting to update my profile, I've completely lost my data connection. Was on the phone with Sprint for over an hour, and he didn't help and hasn't called back as he promised he would so he could check on things...Any help would be greatly appreciated!
Sent from my EVO LTE using Tapatalk 2
Cyrene said:
It seems that after attempting to update my profile, I've completely lost my data connection. Was on the phone with Sprint for over an hour, and he didn't help and hasn't called back as he promised he would so he could check on things...Any help would be greatly appreciated!
Sent from my EVO LTE using Tapatalk 2
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Typical Sprint. =) I feel your pain. They have no customer service and are big fans of lying to their loyal customers. Take it to the store if you have TEP. They'll try to fix it and replace it if needed. That's what they did when mine did that The hell with their call center reps.
Sent from my EVO using xda app-developers app
Yes, they were unable to do anything. Tried factory reset and that did t work. Taking it back to Best Buy tomorrow. Hopefully they will give me a new one.
Sent from my EVO using Tapatalk 2
Cyrene said:
Yes, they were unable to do anything. Tried factory reset and that did t work. Taking it back to Best Buy tomorrow. Hopefully they will give me a new one.
Sent from my EVO using Tapatalk 2
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As long as you have protection you will be just fine. But good luck just incase.
As it turns out, after 4 hours on the phone with tech support, trips to 2 Best Buys to try to get a replacement right away and hopefully a new one, I learned that there was a total outage with one of the towers near me. How support didn't know this is beyond me, the BB guy told me someone was in with a similar situation and he couldn't activate any Sprint phones. So I decided to go to a Sprint repair store in a different area. They went through all the motions as well, but no go...I was about to pitch my fit and request a phone out of the box (the employee said this may work if I got pissy enough, when the manager came over, did a simulated battery pull, and there pops up the network! Evidently, all the rebooting after the ## and factory reset stuff is not the same as a battery pull...who knew?
Sent from my EVO using Tapatalk 2
Cyrene said:
As it turns out, after 4 hours on the phone with tech support, trips to 2 Best Buys to try to get a replacement right away and hopefully a new one, I learned that there was a total outage with one of the towers near me. How support didn't know this is beyond me, the BB guy told me someone was in with a similar situation and he couldn't activate any Sprint phones. So I decided to go to a Sprint repair store in a different area. They went through all the motions as well, but no go...I was about to pitch my fit and request a phone out of the box (the employee said this may work if I got pissy enough, when the manager came over, did a simulated battery pull, and there pops up the network! Evidently, all the rebooting after the ## and factory reset stuff is not the same as a battery pull...who knew?
Sent from my EVO using Tapatalk 2
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That's weird as hell.