Related
Obviously T-Mobile won't turn off the phone because they'll lose money but today I went in to the local store and was able to get my IMEI number. What can I do with this besides give it to the police? What are my options?
nonzeropossibility said:
Obviously T-Mobile won't turn off the phone because they'll lose money but today I went in to the local store and was able to get my IMEI number. What can I do with this besides give it to the police? What are my options?
Click to expand...
Click to collapse
1.) Give it to the police
2.) Order another phone
There has to be a way to track it...........
FUUUUUUUUUUUUUUUUUUUUUUUUUUUUU
I have no money for another phone.
nonzeropossibility said:
There has to be a way to track it...........
FUUUUUUUUUUUUUUUUUUUUUUUUUUUUU
I have no money for another phone.
Click to expand...
Click to collapse
yes, the police will have a way to track it, but since it's not a life threatening situation, it's not going to be a priority on their to do list. The only thing you can do is just follow up with them and hopefully someone will spend the time to track it down for you. Other than that, you might just need to take this one in the rear and learn to protect your phone better the next time around.
mr2t32 said:
yes, the police will have a way to track it, but since it's not a life threatening situation, it's not going to be a priority on their to do list. The only thing you can do is just follow up with them and hopefully someone will spend the time to track it down for you. Other than that, you might just need to take this one in the rear and learn to protect your phone better the next time around.
Click to expand...
Click to collapse
Actually, I don't see any reason why the police would have a way to track IMEI numbers, the police department is not in the business to own technology to track IMEI numbers. The most they can do is try and talk to T-Mobile and see if they are willing to cooperate and provide the police with the number using the phone now. Chances are that won't happen either. You are basically out of luck, in terms of getting your phone back.
So here is what you can do.
Call T-Mobile Cancellation department, tell them you wan't to cancel. Explain to them what happend and you can not afford a new replacement phone at full retail. If they say you are **** out of luck, just say you wan't to cancel anyway and ask them to waive the ETF. If they fail to waive the ETF, explain to them that even with the ETF, you will still save more money by going to a different carrier and getting a new fascinate or epic or captivate for cheaper. For example you can find the fascinate or captivate for under a 100 bucks with new contract. I think T-Mobile will work with you, silly to lose you, they can at least provide you a good discount on a new one. You should have a police report to back up your story.
nonzeropossibility said:
There has to be a way to track it...........
FUUUUUUUUUUUUUUUUUUUUUUUUUUUUU
I have no money for another phone.
Click to expand...
Click to collapse
If you only would of installed Lookout Mobile Security...
Master™ said:
If you only would of installed Lookout Mobile Security...
Click to expand...
Click to collapse
Ya, but anyone can do a hard reset and it will get rid of lookout mobile security.
Anyways, what if he did have it, you are going to show up at the guys place and do what? Knock on the door and ask for your phone back? Then possibly get shot? Or possibly start a physical altercation then get sued?
Maybe you can get lucky and have a cop go with you, but police have better things to do than go with people to get their phones back. They can hide out near stop signs and assign parking tickets.
have fun
SamsungVibrant said:
Actually, I don't see any reason why the police would have a way to track IMEI numbers, the police department is not in the business to own technology to track IMEI numbers. The most they can do is try and talk to T-Mobile and see if they are willing to cooperate and provide the police with the number using the phone now. Chances are that won't happen either. You are basically out of luck, in terms of getting your phone back.
So here is what you can do.
Call T-Mobile Cancellation department, tell them you wan't to cancel. Explain to them what happend and you can not afford a new replacement phone at full retail. If they say you are **** out of luck, just say you wan't to cancel anyway and ask them to waive the ETF. If they fail to waive the ETF, explain to them that even with the ETF, you will still save more money by going to a different carrier and getting a new fascinate or epic or captivate for cheaper. For example you can find the fascinate or captivate for under a 100 bucks with new contract. I think T-Mobile will work with you, silly to lose you, they can at least provide you a good discount on a new one. You should have a police report to back up your story.
Click to expand...
Click to collapse
Police will track it if they feel like it. I live across the street from a police department and they have posted a campaign to register your phone with them in the event it is stolen they will be able to track it.
Sent from my bionix powered Vibrant
lol, you live in NYC, only NYC so far do the cellular registeration.
One for tracking lost phone
other reasons are, to tap your phone calls and track where you go about any where!!
some people just do not know, what are the true meaning behind the act...sigh
Turns out TEP was not added when we got our phones.
I called and had them add it. Still $7!
sent from my 3D
novanosis85 said:
Turns out TEP was not added when we got our phones.
I called and had them add it. Still $7!
sent from my 3D
Click to expand...
Click to collapse
You had the option to add it during the online activation or phone activation. I also hope people remembered to save that 6 digit password they gave you in the activation. That was your MSL code.
Sorry What is TEP??
Total Equipment Protection
DozeBeatS said:
Total Equipment Protection
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Click to collapse
Yup aka Insurance/in store repairs. $100 deductible on any insurance claim, and no charge for any repairs or replacements if it's not an insurance claim.
donatom3 said:
You had the option to add it during the online activation or phone activation. I also hope people remembered to save that 6 digit password they gave you in the activation. That was your MSL code.
Click to expand...
Click to collapse
I had no option
sent from my 3D
novanosis85 said:
I had no option
sent from my 3D
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Click to collapse
Really when I confirmed my plan it showed me that as an option to uncheck. Mine was already checked cuz I had it on for my Evo.
mine is still on my account, no changes.
^^ wot they said.
I ordered with my phone so I must have missed it.
sent from my 3D
novanosis85 said:
I ordered with my phone so I must have missed it.
sent from my 3D
Click to expand...
Click to collapse
Maybe you were so excited while activating it. For me it was on the screen that had the $10 Premium Data charge. There were other items you could have added at that time including the Sprint roadside assistance and some other stuff.
I think it's good you pointed this out, as for any high end phone I think it's money well spent.
Plus one advantage to TEP over manufacturer warranty is you never have to hear Sprint say, we need to have HTC take care of this.
i dont understand why anyone would want TEP. i mean the phone is under warranty for 1 year, after 1 year you'll prolly get a new phone anyways. if you wait until your 2 year contract then its a little under $200 and you can get a new phone when your 2 year contract is up.
Correct me if I am wrong, but doesn't the warranty just cover device defect? The TEP covers if you throw the phone into the Pacific. When I find out it can't be rooted, for instance.
unknown1205 said:
i dont understand why anyone would want TEP. i mean the phone is under warranty for 1 year, after 1 year you'll prolly get a new phone anyways. if you wait until your 2 year contract then its a little under $200 and you can get a new phone when your 2 year contract is up.
Click to expand...
Click to collapse
http://shop2.sprint.com/en/services/service_repair/in_store_service.shtml
That shows the difference. You get more service from Sprint themselves if you have TEP, otherwise your warranty is with HTC not Sprint so it takes longer to get taken care of.
unknown1205 said:
i dont understand why anyone would want TEP. i mean the phone is under warranty for 1 year, after 1 year you'll prolly get a new phone anyways. if you wait until your 2 year contract then its a little under $200 and you can get a new phone when your 2 year contract is up.
Click to expand...
Click to collapse
TEP covers a lot more than warranty items. Warranty is manufacture defects not dropping your phone in the toilet, running it over with your car, dropping it on the pavement, or having it stolen. Good luck getting a new phone under any of those conditions. You will be out $600 bucks. Plus with TEP (@$100.00) I will get a replacement phone the next business day.
Mine is still on my account
Sent from my Evo3d
unknown1205 said:
i dont understand why anyone would want TEP. i mean the phone is under warranty for 1 year, after 1 year you'll prolly get a new phone anyways. if you wait until your 2 year contract then its a little under $200 and you can get a new phone when your 2 year contract is up.
Click to expand...
Click to collapse
Im clumsy and forgetful.. ive used TEP to replace my lost/stolen/damaged phone for every model ive owned lol
o0adam0o said:
Im clumsy and forgetful.. ive used TEP to replace my lost/stolen/damaged phone for every model ive owned lol
Click to expand...
Click to collapse
Did it cost you $100 each time?
balistc said:
Did it cost you $100 each time?
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Click to collapse
Yup.. altho i think i my HTC Mogul was $50.. dont remember.
I got a case and screen protector already.. putting it on my Evo 3D in the store!
balistc said:
Did it cost you $100 each time?
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Click to collapse
$100 is still cheaper than the $549 you need to buy a new evo outright.
Just tried to exchange my phone for the second time and they refused to do it even though I'm in my 30 days.
I'm gonna try a different Sprint Store soon but the manager, after a huge arguement, offered to order a refurbished phone.
Being so new, is there any chance I'd get an actually refurbished phone?
ColdH33t said:
Just tried to exchange my phone for the second time and they refused to do it even though I'm in my 30 days.
I'm gonna try a different Sprint Store soon but the manager, after a huge arguement, offered to order a refurbished phone.
Being so new, is there any chance I'd get an actually refurbished phone?
Click to expand...
Click to collapse
if u went thru the insurance comp......and being that the phone is so new, that u should get a new one from asurion......also u can only exchange or return ONCE within 30 days.....thats there policy, but who's to say they would do it twice....or more...
That's not true, I'm on my fourth, and this one is messed up too, I called them and they are going to exchange it. call customer support, create an e-ticket and take to a sprint repair center
Sent from my PG86100 using XDA App
They don't even have refurbished phone yet my brothers 3d took a crappy and he went in tried to order him one and it says backorder meaning no refurbs yet
3D > iClone
I wouldn't want a refurbished for sure during my 30 days........
Sent from my Xoom using Tapatalk
fester225 said:
That's not true, I'm on my fourth, and this one is messed up too, I called them and they are going to exchange it. call customer support, create an e-ticket and take to a sprint repair center
Sent from my PG86100 using XDA App
Click to expand...
Click to collapse
Hmm I think I'll do that.
But yeah, every CS rep told me that since I'm in my 30 days I can get another exchange. I exchanged prior for some other defect and now these damned dead pixels.
Make a scene .. I would love to see someone refuse to change my phone .. even if it was Sprint I would demand a brand new phone not refurbished. Go back and keep making a scene and especially if there are other people there and last but not least report them to the corporate and bbb just make some **** up like they screamed ...
Sent from my PG86100 using Tapatalk
red man said:
Make a scene .. I would love to see someone refuse to change my phone .. even if it was Sprint I would demand a brand new phone not refurbished. Go back and keep making a scene and especially if there are other people there and last but not least report them to the corporate and bbb just make some **** up like they screamed ...
Sent from my PG86100 using Tapatalk
Click to expand...
Click to collapse
We'll I've already argued with two managers and a technician. They were trying to push the idea that it wasn't a dead pixel but I proved it to them and then they continued to refuse me a new phone.
Apparently I have to pay a restocking fee now? I called up Customer Service and they said that I have to pay a restocking fee. Is this true? It's just $35 but still. I don't want to pay and then get a bad one again.
No dude theres no restocking fee or anything like that. Call them again, if they give you a problem, threaten to cancel your service. See how fast they run to help you out.
Yeah I think I am going to just go and cancel my service.
If I cancel, I can just open again right?
ColdH33t said:
Yeah I think I am going to just go and cancel my service.
If I cancel, I can just open again right?
Click to expand...
Click to collapse
Not without them having to "reopen" it for you....
I think you may have to wait "60 days"
And do another credit check..
3D > iClone
THAT'S messed up man! I hate people like that. Instead of giving you a hard time just exchange it! Call retentions right in front of them.
talk to retentions, tell them your story and that you're thinking of dropping Sprint, they'll treat you right
ycats said:
talk to retentions, tell them your story and that you're thinking of dropping Sprint, they'll treat you right
Click to expand...
Click to collapse
I spoke to retention and they told me to just go back to the store.
I'm gonna try a different store tomorrow though.
You should get retention or someone high up to call the store.
Manager is just trying to maximize profit....so have Sprint straighten him out.
BlueGoldAce said:
You should get retention or someone high up to call the store.
Manager is just trying to maximize profit....so have Sprint straighten him out.
Click to expand...
Click to collapse
Yeah they called the store and the store manager was all like, Oh no sufficient reason for exchange. It's the most bull thing ever.
I have had the note for almost 30 days and the only issue I have is when receiving phone call.
When the phone rings, the screen stays off and I have no way to see who is calling or answer the call.
Is anyone experiencing the same issue with his/her note?
Thanks.
Sorry if this was posted somewhere else but my search didn't find it.
Very strange, but no mine doesnt do that. That would be a total deal breaker, take that joker back and tell them to cough up a new phone.
Yeah thinking it has a faulty sensor or settings are messed up.
Sent from my SGH-I717R using Tapatalk
kevinjgray88 said:
Yeah thinking it has a faulty sensor or settings are messed up.
Sent from my SGH-I717R using Tapatalk
Click to expand...
Click to collapse
That was my original thought, but a faulty sensor would not discriminate phone calls over other actions. Would do it erradically/randomly. I would recommend doing a factory reset on it first rather then my innitial suggestion.
Thanks guys,
I am going to take it back and get a new one.
Thanks for the help.
sassij said:
Thanks guys,
I am going to take it back and get a new one.
Thanks for the help.
Click to expand...
Click to collapse
And hile your standing there waiting for help, update your sig block
Mine is doing the same thing when it was running TPC, but didn't do it on Stock or currently on Saurom... thinking it's probably not the phone in my case.
It takes my screen a second or so before turning on. I will hear the ring tone first, then the screen pops on a second later. It's not a deal breaker, but definitely a bit of a nuisance. Does anyone else have this issue?
I'm on stock ROM with OC kernel. This was a case when I was on stock kernel too.
So I went to the store to exchange my faulty Note but the genius at the AT&T store said he cannot exchange it without a restocking fee unless he can duplicate the problem.I mentioned that it happens about 60% of the time but his response it is AT&Ts policy otherwise the 35dollars is a must.
As usually, he couldn't duplicate it and I had to pay 36.81 which is the restocking fee plus tax, a tax charge that they didn't know where it came from.
I called At&T and they claimed that it is not a corporate policy but it is a store policy and they cannot do anything about it.
Great service At&T!!!!
Call back but do it late at night. That is total bs
sassij said:
So I went to the store to exchange my faulty Note but the genius at the AT&T store said he cannot exchange it without a restocking fee unless he can duplicate the problem.I mentioned that it happens about 60% of the time but his response it is AT&Ts policy otherwise the 35dollars is a must.
As usually, he couldn't duplicate it and I had to pay 36.81 which is the restocking fee plus tax, a tax charge that they didn't know where it came from.
I called At&T and they claimed that it is not a corporate policy but it is a store policy and they cannot do anything about it.
Great service At&T!!!!
Click to expand...
Click to collapse
Sent from my SAMSUNG-SGH-I717 using XDA App
Good lord man, your too easy. I have been known to throw a fit in stores when they try to pull a BS line like that. The manager can EASILY over ride it. In your case all you would of had to do is say "Restocking fee? yea, how about shove it up your ass, I have 30 days to change my mind you you just helped me with that" once you threatened to return it he would have changed his mind real quick when he got to pick between an exchange and a return.
Chief Geek said:
Good lord man, your too easy. I have been known to throw a fit in stores when they try to pull a BS line like that. The manager can EASILY over ride it. In your case all you would of had to do is say "Restocking fee? yea, how about shove it up your ass, I have 30 days to change my mind you you just helped me with that" once you threatened to return it he would have changed his mind real quick when he got to pick between an exchange and a return.
Click to expand...
Click to collapse
I like that idea... I think I might flash back to unrooted stock for a bit to make sure it isn't a hardware issue, I have till the 29th before my 30 days is up.
And for my 1000th post I wish to impart upon you all the knowledge I have just gained this afternoon.
If you upgrade you can keep your unlimited data if you add a home phone line for $20/mo. according the the guy at the Verizon store today.
Went in there to try to get my phone replaced under warranty, which they wouldn't do since it has a cracked screen, threatened to leave VZW and was offered an early upgrade. After I asked if my plan would change he said yes, it would go down to 2gb, but then he told me if I added a home phone line I could have unlimited. I have a home phone with AT&T so I'll just port my number over and I'll be set. (I did buy a Magic Jack that I keep forgetting to hook up but I can sell that and hopefully get a refund for the months of service I paid for.)
EDIT: The phone service is a wireless service. According to jayochs it's called Home Phone Connect.
You mean a land line?
maniac2k said:
You mean a land line?
Click to expand...
Click to collapse
...
EDIT: Nope. It's wireless phone for your home, you use a regular phone on a wireless thing.
I will have to do that next time
Last upgrade (when I upgraded to the rezound) my unlimited data carried over, and the lady said that she had never seen that happen before, but I will have to try this if they try to take it away)
I call fibs
Synergized GS3
That's some shady **** right there. I have unlimited and had my phone replaced under warranty with no issues. Don't go into the store when doing warranty stuff.
I wonder if Verizon is offering incentives to their store employees to get people off unlimited data. This isn't the first time I've heard of them telling ppl they won't warranty a phone if they don't switch off unlimited
Sent from my ADR6425LVW using Tapatalk 2
All you need to do is an alternate upgrade then put the new device back on your line.
Sent from my ADR6425LVW using xda app-developers app
I dont believe it!!! I work for verizon communications (non wireless) and never heard of that. The only thing wireless does for us is fios. Was it a copper landline or fios? Either way if you kept your unlimited data, thats great! Did they give you a contract on the landline?
chaos254 said:
That's some shady **** right there. I have unlimited and had my phone replaced under warranty with no issues. Don't go into the store when doing warranty stuff.
I wonder if Verizon is offering incentives to their store employees to get people off unlimited data. This isn't the first time I've heard of them telling ppl they won't warranty a phone if they don't switch off unlimited
Sent from my ADR6425LVW using Tapatalk 2
Click to expand...
Click to collapse
Sorry, didn't mention my screen is cracked. He said if he did it I'd just get charged for it later so they don't do it anymore.
maniac2k said:
I dont believe it!!! I work for verizon communications (non wireless) and never heard of that. The only thing wireless does for us is fios. Was it a copper landline or fios? Either way if you kept your unlimited data, thats great! Did they give you a contract on the landline?
Click to expand...
Click to collapse
I'd have to buy a wireless router/receiver(?) for $12 and the phone service is wireless. So technically I guess it isn't a land line... it's home phone service, $20/mo., call waiting, caller ID, nationwide calling...
Still thinking it through and wondering if that's better to pick up a new phone with new contract or buy a used one and keep unlimited without adding the home phone line. Plus I have to decide between the 2 phones he offered me for the same price but I don't want to hijack my own thread.
feralicious said:
Sorry, didn't mention my screen is cracked. He said if he did it I'd just get charged for it later so they don't do it anymore.
I'd have to buy a wireless router/receiver(?) for $12 and the phone service is wireless. So technically I guess it isn't a land line... it's home phone service, $20/mo., call waiting, caller ID, nationwide calling...
Still thinking it through and wondering if that's better to pick up a new phone with new contract or buy a used one and keep unlimited without adding the home phone line. Plus I have to decide between the 2 phones he offered me for the same price but I don't want to hijack my own thread.
Click to expand...
Click to collapse
that's called home phone connect. it's a little box that you can bring anywhere and it uses verizons network to make calls, but you can plug normal landline phones into it.
lol my store gives those boxes away for free. you just have to pay that 20 a month, and you get the reciever for nothin
That makes more sense than a land line! They have an ETF if you cancel before 2 years on the home phone connect right?
maniac2k said:
That makes more sense than a land line! They have an ETF if you cancel before 2 years on the home phone connect right?
Click to expand...
Click to collapse
yeah i think so..it's added like another line to your acct, just like a tablet/jetpack etc
jayochs said:
that's called home phone connect. it's a little box that you can bring anywhere and it uses verizons network to make calls, but you can plug normal landline phones into it.
lol my store gives those boxes away for free. you just have to pay that 20 a month, and you get the reciever for nothin
Click to expand...
Click to collapse
Well why don't you come open your damn store in Los Angeles then???
maniac2k said:
That makes more sense than a land line! They have an ETF if you cancel before 2 years on the home phone connect right?
Click to expand...
Click to collapse
jayochs said:
yeah i think so..it's added like another line to your acct, just like a tablet/jetpack etc
Click to expand...
Click to collapse
Well there goes my plan of trying to do that cancel thingy like on the hotspot and keep my unlimited. Doesn't sound like it would've worked anyway, seems any change triggers the loss of unlimited from what I've read.
cincyelite22 said:
All you need to do is an alternate upgrade then put the new device back on your line.
Sent from my ADR6425LVW using xda app-developers app
Click to expand...
Click to collapse
I don't understand. Can you explain what an alternate upgrade is?
feralicious said:
I don't understand. Can you explain what an alternate upgrade is?
Click to expand...
Click to collapse
they mean if you have a family plan and another line has the upgrade, you take that, but you upgrade it on that other line...then just do an ESN change to put it to your line, thereby keeping unlimited data, but f'ing up our commissions. lol
i don't do that for customers because then i lose ALL of the commission i would've made. verizon wants you to do alternate upgrades instead of just ESN changes. my store would get charged back all that commission money from verizon at the end of the month because it's not a technical upgrade. if you can find someone who's dumb enough to do it for you, then so be it.....but when you order yourself online, you don't have this problem. only when you goto a store with a physical salesman.
I have read so many threads on unlimited data. Things about being able to keep unlimited on a non family plan, being able to keep it if you pay full retail, this, etc. I am confused. How do I keep it. I certainly don't want this useless box to connect my land phone to lol.
jayochs said:
a store with a physical salesman.
Click to expand...
Click to collapse
If my salesman gets physical he's gonna lose a hell of a lot more than his commission.
feralicious said:
If my salesman gets physical he's gonna lose a hell of a lot more than his commission.
Click to expand...
Click to collapse
Something tells me you can get very scary .
On a side note, I have one of these, works great. I keep a cordless phone plugged into it and I backfed it into my house wiring for another phone I have.
johnwaynegacy said:
I have read so many threads on unlimited data. Things about being able to keep unlimited on a non family plan, being able to keep it if you pay full retail, this, etc. I am confused. How do I keep it. I certainly don't want this useless box to connect my land phone to lol.
Click to expand...
Click to collapse
Don't do anything that modifies your contract and they won't take it away from you. Any other way will be depending on some type of promotion or special allowance. Buy a phone without using an upgrade (either by paying full price or buying used) and you'll keep unlimited data. Using an upgrade discount triggers a contract modification and you lose it.