[Q] What to do now with stuck upgrade via Kies? - Galaxy S II Q&A, Help & Troubleshooting

I am trying to update my SGS II via Kies, and after few steps, I came to backup process. Kies offered back-up, I accepted, and now, for more than one our i am stuck at this:
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
When I try to click anywhere on kies surface (visible and invisible part of it), one can hear sound like when you try to click on forgotten part of application. Phone is accessible, I called it from other phone, everything works fine.
Does anyone know what is happening ? Can I unplug USB cable ?
My gues is that there should be some kind of window which asks where to save backup data, but this dialog is not vissible.
regards,
Zoran

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Haven't really used kies for updates, since I always flash my own firmware.
As for being able to unplug the phone, should be fine since you're just backing info up, not installing anything to it (yet). Can you see anything on the phone screen?
Try that and restart the whole process, see what happens.
My long term suggestion however, would be to learn a bit about flashing fw via Odin or Heimdal, and then really go ahead and do it yourself. This method has never let me down and you get to learn a lot more about the internal workings of the phone...

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Thanks, Anakondarh.
Phone is completely accessible, altough it is on the cable and on main screen there is Kiess connection information, I can receive a calls, I receive email updates via wifi ... Simple, after I confirmed I want to back up phone, nothing happens.

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Yeah, unplugging shouldn't be a problem. Try that, put up with any error messages from Kies (if there is any) blow on your USB cable and restart process. If you end up stuck at the same place, try to restart your PC and just run Kies, no other programs. See if that helps.

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zilez2003 said:
Thanks, Anakondarh.
Phone is completely accessible, altough it is on the cable and on main screen there is Kiess connection information, I can receive a calls, I receive email updates via wifi ... Simple, after I confirmed I want to back up phone, nothing happens.
Click to expand...
Click to collapse
Guess it's safe to unplug the phone as long as the firmware update didn't start, no harm will be done if it was just backing-up info on pc. After that try rebooting both the phone and pc before trying to update, cause Kies has several processes that run and if one of them crashed it won't recognize your phone or back-up your stuff. If you still can't update, reinstalling Kies and drivers from Kies again might do the trick. If you can't be bothered about warranty, i guess you can try flashing through Odin, seems much easier than Kies, if you read the whole procedure before doing that.