I went into the sprint store in longview Texas today due to my phone not making roaming calls and random reboots the sales rep decided it needed to be replaced but had to have manager approval the manager comes out and tells me he can't replace it because it has "illegal" apps. The apps were root explorer and roam controll which doesn't even require root to run I use root explorer without root as a file manager I explain to him that the phone is not rooted and he says root explorer is a tool used to obtain root and my warranty is now void I ask him if he knows anything about the phone or android or if he was retarded he then ask me to leave his store cause he cannot help me I tell him I just paid almost six hundred dollars less than 3 weeks ago and I want something done because there was nothing wrong with the apps so he called the police on me just wondering if there is anything I can do about this does anyone here works for sprint and knows who I can call he should not treat customers like that and be a manager. I have been a gold premier customer for 3 years and don't feel like that was very professional and seriously questioning staying with a company that treats customers that way
Sent from my PG86100 using XDA Premium App
Call customer retantion line, i would make a big deal out of this.
ruffneckZeVo said:
I went into the sprint store in longview Texas today due to my phone not making roaming calls and random reboots the sales rep decided it needed to be replaced but had to have manager approval the manager comes out and tells me he can't replace it because it has "illegal" apps. The apps were root explorer and roam controll which doesn't even require root to run I use root explorer without root as a file manager I explain to him that the phone is not rooted and he says root explorer is a tool used to obtain root and my warranty is now void I ask him if he knows anything about the phone or android or if he was retarded he then ask me to leave his store cause he cannot help me I tell him I just paid almost six hundred dollars less than 3 weeks ago and I want something done because there was nothing wrong with the apps so he called the police on me just wondering if there is anything I can do about this does anyone here works for sprint and knows who I can call he should not treat customers like that and be a manager. I have been a gold premier customer for 3 years and don't feel like that was very professional and seriously questioning staying with a company that treats customers that way
Sent from my PG86100 using XDA Premium App
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Get a hold of corporate or email Dan hesse of the situation.
How dare that sonbich treat you like that.
Sent from my PG86100 using Tapatalk
What is customer retentions number
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ruffneckzevo said:
what is customer retentions number
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(877)775-4886
Don't mention "Root Explorer" its ok to mention roam control its on the market for are use , better get s-on if your not , play stupid when it comes to root anything . Pursue this to the fullest sprints number one goal is customer service ,
If you don't have an Evo3d well you don't have an Evo3d
I'm s-on this phone had not been rooted yet
Sent from my PG86100 using XDA Premium App
LOL Umm...how can we help?
ExploreMN said:
LOL Umm...how can we help?
Click to expand...
Click to collapse
You would be pissed too if you paid 600$ for something and it broke and when you went to have it fixed they call the cops on you
Sent from my PG86100 using XDA Premium App
Yeah, I can promise you that if you call Sprint and just say you want to cancel your service, they will begin to bend over backwards to make it right. A couple of years ago, before all this unlimited, text, data, talk garbage I called them with a few "minor" complaints and I ended up getting off the phone with 1,000 free texts, 200 bonus minutes and a 10% monthly discount of my full bill for one year.
In fact I am thinking about doing it again because I don't think it's right them charging an extra $10 'smart phone' fee every month. Good Luck. I bet you get a free replacement phone and who knows, you may be able to push for some discounts or free accessories.
Just go to sprint store where the employees aren't assholes
Sent from my PG86100 using XDA Premium App
ruffneckZeVo said:
You would be pissed too if you paid 600$ for something and it broke and when you went to have it fixed they call the cops on you
Sent from my PG86100 using XDA Premium App
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Click to collapse
Perhaps, but I never behave in a way that would result in police being called. I mean own up to your part in this. You called the manager a retard and expect him to just say "Oh wait a minute, since you identified me as mentally challenged, here...let me take care of this for you." And I am sure that is only part of the story. If you came into a store I managed and you called me a retard, you better believe I would tell you to leave the store and call the cops on you if you didn't leave. And the only reason you would get THAT courtesy is because of the sad fact that any other more appropriate response would result in both myself and Sprint getting sued since I would be their employee.
Then you come here and piss and moan to people who both can't help you and probably don't care.
Take some responsibility for your behavior. The real world isn't like the anonymous internet. You can't just act a fool and get away with it.
ruffneckZeVo said:
I went into the sprint store in longview Texas today due to my phone not making roaming calls and random reboots the sales rep decided it needed to be replaced but had to have manager approval the manager comes out and tells me he can't replace it because it has "illegal" apps. The apps were root explorer and roam controll which doesn't even require root to run I use root explorer without root as a file manager I explain to him that the phone is not rooted and he says root explorer is a tool used to obtain root and my warranty is now void I ask him if he knows anything about the phone or android or if he was retarded he then ask me to leave his store cause he cannot help me I tell him I just paid almost six hundred dollars less than 3 weeks ago and I want something done because there was nothing wrong with the apps so he called the police on me just wondering if there is anything I can do about this does anyone here works for sprint and knows who I can call he should not treat customers like that and be a manager. I have been a gold premier customer for 3 years and don't feel like that was very professional and seriously questioning staying with a company that treats customers that way
Sent from my PG86100 using XDA Premium App
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Click to collapse
Go two the sprint store in grand prairie I take my phone there for repears they don't care if your rooted
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Call and make ur voice heard..
Sent from my PG86100 using XDA Premium App
janitorjohnson said:
Yeah, I can promise you that if you call Sprint and just say you want to cancel your service, they will begin to bend over backwards to make it right. A couple of years ago, before all this unlimited, text, data, talk garbage I called them with a few "minor" complaints and I ended up getting off the phone with 1,000 free texts, 200 bonus minutes and a 10% monthly discount of my full bill for one year.
In fact I am thinking about doing it again because I don't think it's right them charging an extra $10 'smart phone' fee every month. Good Luck. I bet you get a free replacement phone and who knows, you may be able to push for some discounts or free accessories.
Click to expand...
Click to collapse
That's just ****ed up. I can understand him and his situation but your just taking advantage of the system. Regardless of the premium fee they still have the cheapest plan.
Sent from my PG86100 using XDA Premium App
Call Sprint, as suggested. They will help you out in the Retention department.
wow what a prick...email sprint and try and contact the district manager of the sprint stores in that area and comlain. He should not treat a customer like that.
ExploreMN said:
Perhaps, but I never behave in a way that would result in police being called. I mean own up to your part in this. You called the manager a retard and expect him to just say "Oh wait a minute, since you identified me as mentally challenged, here...let me take care of this for you." And I am sure that is only part of the story. If you came into a store I managed and you called me a retard, you better believe I would tell you to leave the store and call the cops on you if you didn't leave. And the only reason you would get THAT courtesy is because of the sad fact that any other more appropriate response would result in both myself and Sprint getting sued since I would be their employee.
Then you come here and piss and moan to people who both can't help you and probably don't care.
Take some responsibility for your behavior. The real world isn't like the anonymous internet. You can't just act a fool and get away with it.
Click to expand...
Click to collapse
I was thinking the same thing as you. No you should not have been treated like that, but I bet there is more to this that it not being told. I think there would probably have to have been threats made for the police to be called. I wasn't there so I will reserve judgement. I hope everything gets worked out and you get your phone repaired. Just a word of advice from my own experiences, you will always get more done for you if you stay calm, don't yell and don't call the people you are trying to get too help you names. Believe me I have done both and always get more when I complain in a polite, but firm way. Then just move up the chain of command as needed to if your are not getting the help you need.
Sent from my Transformer TF101 using XDA Premium App
ExploreMN said:
Perhaps, but I never behave in a way that would result in police being called. I mean own up to your part in this. You called the manager a retard and expect him to just say "Oh wait a minute, since you identified me as mentally challenged, here...let me take care of this for you." And I am sure that is only part of the story. If you came into a store I managed and you called me a retard, you better believe I would tell you to leave the store and call the cops on you if you didn't leave. And the only reason you would get THAT courtesy is because of the sad fact that any other more appropriate response would result in both myself and Sprint getting sued since I would be their employee.
Then you come here and piss and moan to people who both can't help you and probably don't care.
Take some responsibility for your behavior. The real world isn't like the anonymous internet. You can't just act a fool and get away with it.
Click to expand...
Click to collapse
First off I don't care what a customer says you don't treat them that way ever the only time you call the police is if the person threatening you. I have been retail manager for years and no matter what the customer is always right
Sent from my affliction/viper 3vo
You were definately wronged.
However, you are taking an obvious risk taking your phone in with an app with the word "root" in the title. Regardless of if you are rooted. I'm not excusing his actions, but I could understand his initial assumption.
Sent from my PG86100 using XDA Premium App
Related
In order to gain access to the developer threads I thought I would postulate a question here.
Some background that lead to this question was the rumor mill around Big Red sniffing out Rooted users that tether.
I checked my data usage online and was able to pull up the file size of all internet transactions over the air. I could assume that if I was to tether the PS3 or used my laptop to download some HD movies or something it may be a red flag to see like a 6 or 8 gig file. Also, with a tethered laptop there would be other things running in the background that may point to non cell usage. Not to mention probably a lot more data consumption in general if multiple sources are sharing the connection at the same time.
Now, say I was tethering my CM7 nook. Would not the data in both size and format be the same as the Thunderbolt. Is there even a way for the powers that be to tell that is is not the Thunderbolt. Maybe someone could shed some light on this as it is one of the questions that I have.
AdamT.
I use 5ish gbs on my phone only no tethering. Just saying.
Sent from my ADR6400L using XDA App
I am at about 3 gig with about 10 days to go, and have not tethered anything to my phone. What I am guessing is that a red flag would be a 3 gig file in one download. In my Verizon it lists the size of all your downloaded files. My question is more about the type of data requested/sent from a tethered android tab vs a laptop.
If they can keep track of the size of the download you can assume that they can tell the type of the file.
Bear in mind that these are the ramblings of a paranoid dude. Sorry if my question is as clelar as mud.
AdamT
Tethering is free. Use it as much as you want. They are using us to determine how much data can one pull with a 4G device.
milan03 said:
Tethering is free. Use it as much as you want. They are using us to determine how much data can one pull with a 4G device.
Click to expand...
Click to collapse
So, I win if I can get the most?, Challenge accepted!
Also this is coming from one of the most data heavy users you can find (I've been known to pull 20+ gs ) If they could tell I would have been F'd months ago
So 4g tethering is free?
1234567188 said:
So, I win if I can get the most?, Challenge accepted!
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I'm just saying...
A knowledgeable big red employee told me today that they have been tracking the top 5% of data users and "something" was about to come down. I don't tether so I didn't dig for any more info.
Sent from my ADR6400L using XDA Premium App
I just wonder how much data the top 5% is using. Are we talking 100Gb, or would the top 5% be down to say 15 Gb.
Again, my original question still remains. Can they tell what kind of data you are using?
It does beg the question though, was free 4G tether a stress test on the new network, or a baseline for data consumption with tethered users?
Adamt.
It doesn't make any sense for some big red smackdown to be imminent. they are giving every thunderbolt owner free unlimited 4g (phone or tethering to any device, it doesn't matter). your packets go through verizon's servers so of course they can analyze all data. they could sniff/analyze the packets and steal your passwords or any other data if they wanted to, just like any other company can like comcast/sprint/att. but do they really care? i highly doubt it. why would they start throttling users without warning? what will happen is on may 15th they will announce whether or not we early adapters get to keep "unlimited" 4g. now its truly unlimited, but i would bet in the future they will have some fine print about a ___ GB limit. you are not going to get in trouble, and yes they could definitely/easily track if your hotspot app is running or not by various methods of network analysis. rooted phones are more of a gray area, but as amazing as LTE is compared to wimax, I'd gladly pay for the hotspot.
so basically... don't worry, wait and see what the rules are in may.
Sent from my ADR6400L using XDA App
I was talking to a friend that works at a verizon call center, talking about whether or not to get the thunderbolt. she said 3 things-don't get the thunderbolt cuz we don't have 4g, wait for the bionic cuz its bad ass, and she heard a rumor about data packages for the thunderbolt going up to $45 a month.
maybe the rise in price has to do with it?
Sent from my SCH-I500 using XDA App
She said, "The TB has no 4g"? Or Verizon has no 4g?
QUOTE=jordanzink;12763474]I was talking to a friend that works at a verizon call center, talking about whether or not to get the thunderbolt. she said 3 things-don't get the thunderbolt cuz we don't have 4g, wait for the bionic cuz its bad ass, and she heard a rumor about data packages for the thunderbolt going up to $45 a month.
maybe the rise in price has to do with it?
Sent from my SCH-I500 using XDA App[/QUOTE]
Sent from my ADR6400L using XDA Premium App
jordanzink said:
I was talking to a friend that works at a verizon call center, talking about whether or not to get the thunderbolt. she said 3 things-don't get the thunderbolt cuz we don't have 4g, wait for the bionic cuz its bad ass, and she heard a rumor about data packages for the thunderbolt going up to $45 a month.
maybe the rise in price has to do with it?
Click to expand...
Click to collapse
No offense, but your friend doesn't seem to have thought out what she said very well. They aren't going to up data plan prices on those that already have contracts. They could yes, but you can bail on your contract without paying termination fees if they do so as well. Also, since the bionic will have LTE data (even if you don't use it), you will be stuck in the same contract as any of those that have the TB and if by chance they do raise prices and do so before you have the contract, you'll be paying the higher priced data plan.
Also, the bionic is similar to the atrix, just as the thunderbolt is similar to the inspire and other than the 2 core cpu, which will be more of a hindrance to performance for quite a while than improvement and the hdmi abilities, they dont have hugely contrasting specs. Well, other than moto blur, which is a shoddy piece of software and the locked bootloader that has about as much of a chance of being unlocked as you do winning a multi-million dollar lottery .
Reading threads like these helps me confirm why I think most people are idiots...
I will be moving from a "talk" phone to a new TB or ?? in the next week so I have been reading and trying to figure it all out for the past 2 weeks now.
A quick question...assuming I get the Thunderbolt.
I will purchase the unlimited talk plan from Verizon, then add the $30 unlimited data plan. If I root my phone (plan to do) then do or will I need to also purchase the hotspot ($20) service from Verizon as well?
If I read things correctly, all I need is the unlimited talk and data plans ($99) and I am good to go. I can then use my phone to connect my laptop to the internet and surf on it when I need to. Is this correct?
Thanks
wrb123 said:
It doesn't make any sense for some big red smackdown to be imminent. they are giving every thunderbolt owner free unlimited 4g (phone or tethering to any device, it doesn't matter). your packets go through verizon's servers so of course they can analyze all data. they could sniff/analyze the packets and steal your passwords or any other data if they wanted to, just like any other company can like comcast/sprint/att. but do they really care? i highly doubt it. why would they start throttling users without warning? what will happen is on may 15th they will announce whether or not we early adapters get to keep "unlimited" 4g. now its truly unlimited, but i would bet in the future they will have some fine print about a ___ GB limit. you are not going to get in trouble, and yes they could definitely/easily track if your hotspot app is running or not by various methods of network analysis. rooted phones are more of a gray area, but as amazing as LTE is compared to wimax, I'd gladly pay for the hotspot.
so basically... don't worry, wait and see what the rules are in may.
Sent from my ADR6400L using XDA App
Click to expand...
Click to collapse
I have this thing called a contract with Verizon. It's for two years. Big red doesn't get to decide if I get to keep my unlimited 4G on May 15th. If they send me a text message on the 15th saying my 4G plan is now changed, I get out of my contract without an ETF and go about my business.
Sent from my ADR6400L using XDA Premium App
jordanzink said:
I was talking to a friend that works at a verizon call center, talking about whether or not to get the thunderbolt. she said 3 things-don't get the thunderbolt cuz we don't have 4g, wait for the bionic cuz its bad ass, and she heard a rumor about data packages for the thunderbolt going up to $45 a month.
maybe the rise in price has to do with it?
Sent from my SCH-I500 using XDA App
Click to expand...
Click to collapse
Sadly, no offense to your friend, but they would appear to know about as much as everyone else in VZW's call centers when it comes to things not read off their support terminal, which is to say exceedingly little, and nothing to be trusted.
Now while it is possible VZW decides to raise their LTE data plan prices for new customers they will not raise the prices on existing customers while they are in contract. Reason being doing so constitutes a breech of contract on their part which means you can legally break your contract without penalty. A contract is a two way street. You agree to pay $X per month for a set length of time (24 months in this case) and in exchange VZW agrees to provide you services as lined out in the contract for the duration of said contract. If any party performs an action that is in violation of that contract then said contract can be considered null and void and depending on which party caused said contract to be nullified the breech could be subject to any liquidated damages stipulated in said contract (read ETF's).
Now back to your regularly scheduled insanity...
androidworkz said:
Reading threads like these helps me confirm why I think most people are idiots...
Click to expand...
Click to collapse
Agreed. 100%. Reading some of these threads make me paranoid as well.
Though I do have to wonder. If I were to tether my TB to my Eye-Fi SD card to upload photos, whether they would notice, care or know. Idears?
The fine print for when I ordered my TB says that tethering is free until May 15th, 2011. It's a "trial".
So I got an early upgrade of 6 months ahead of my original upgrade a week later, the phone line that i got still says that i have an open upgrade, if there any reason why ? Billing cycle ends in 9 more days btw
If you don't have an Evo3d well you don't have an Evo3d
That's weird, but I'd take advantage of it. Buy another phone and sell it or use it on another line.
jgalan14 said:
So I got an early upgrade of 6 months ahead of my original upgrade a week later, the phone line that i got still says that i have an open upgrade, if there any reason why ? Billing cycle ends in 9 more days btw
If you don't have an Evo3d well you don't have an Evo3d
Click to expand...
Click to collapse
I had the same situation. DON'T SAY ANYTHING!! I let it go through one billing cycle to make sure it was still there and it was. I was able to use it again and they never caught it
more then likely, whoever set ur phone up at the sprint store did an ESN swap and not an upgrade.. i used to work for a sprint retailer and i've seen associates do this so many times..
if u don't see an $18 upgrade fee on ur next bill then thats exactly what happened, and i wouldn't worry about it at all...
yeah, leave it be and enjoy an error in your favor.
i've got just the opposite and have to go back to re-enable my upgradabilty since they forgot to turn it back on after returning my evo 3d. but i may end up getting it again since sprint has fixed the data problem in my area and is now better than it used to be.
Thanks for the replys guys , it looks like I will have an upgrade for the nexus phone if it comes out on sprint lol
If you don't have an Evo3d well you don't have an Evo3d
I would snag the GS2 whenever it drops lol
bk718 said:
more then likely, whoever set ur phone up at the sprint store did an ESN swap and not an upgrade.. i used to work for a sprint retailer and i've seen associates do this so many times..
if u don't see an $18 upgrade fee on ur next bill then thats exactly what happened, and i wouldn't worry about it at all...
Click to expand...
Click to collapse
Every rep knows not to do that or their employer would be out the cost of the phone. You must have worked with some real idiots.
What happens is, OP might have accepted some type of deal or credit...
Then they go in and manually change the eligibility... OP, check your contract... What does it say for term? 24 Months? or NC? I suggest using it before you lose it. They do this thing called a audit you know...
Well this is what I see in my account so I think I won't be able to use
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If you don't have an Evo3d well you don't have an Evo3d
jgalan14 said:
So I got an early upgrade of 6 months ahead of my original upgrade a week later, the phone line that i got still says that i have an open upgrade, if there any reason why ? Billing cycle ends in 9 more days btw
If you don't have an Evo3d well you don't have an Evo3d
Click to expand...
Click to collapse
You're a SERO/Everything Plus Plan customer aren't you? On the store's end, they did the upgrade correctly. Now when you go somewhere else to use the "second" upgrade (not a corporate store, go to Best Buy or something), they're going to notice that your end date is 2 years from now even though you're upgrade eligible. 95% chance they give you the upgrade anyways because it's money for them. The people at the first store are going to get their report back saying that the upgrade actually DIDN'T go through. So they call up their own support line, which gives them credit for the error, but then the second store you went to gets screwed out of their commision. So for example, if you used your second upgrade towards a Nexus S 4G, they just sold you a $550 phone for $150. Get it? Don't ask how I know. I never did this, but I'm friends with a manager at a Sprint indirect store who explained it to me. He said the second store you go to won't come after you because Sprint has a "customer is always right" policy (don't quote me on that). He said he's done it for the same customer 3 times and nothing has happened.
Product F(RED) said:
You're a SERO/Everything Plus Plan customer aren't you? On the store's end, they did the upgrade correctly. Now when you go somewhere else to use the "second" upgrade (not a corporate store, go to Best Buy or something), they're going to notice that your end date is 2 years from now even though you're upgrade eligible. 95% chance they give you the upgrade anyways because it's money for them. The people at the first store are going to get their report back saying that the upgrade actually DIDN'T go through. So they call up their own support line, which gives them credit for the error, but then the second store you went to gets screwed out of their commision. So for example, if you used your second upgrade towards a Nexus S 4G, they just sold you a $550 phone for $150. Get it? Don't ask how I know. I never did this, but I'm friends with a manager at a Sprint indirect store who explained it to me. He said the second store you go to won't come after you because Sprint has a "customer is always right" policy (don't quote me on that). He said he's done it for the same customer 3 times and nothing has happened.
Click to expand...
Click to collapse
Mm i see, I well thanks for the info I wouldn't get the nexus s I have already maybe an evo 3d I would activate it tho just sell it on eBay or give it to my brother
If you don't have an Evo3d well you don't have an Evo3d
its an error in the system they use, think back, did the rep say anything unusual
like, hmm it didn't apply your upgrade price, or bare with me I've had a system error
happens all the time, now the rep should have gone back into your account and manually applied the upgrade, but more then likely didn't
it's an in house violation on the rep, and the corp system IT guys are trying to fix it
I wont go into anymore detail as to what it is or how I know
pm me if you want any further info
gabemeyers said:
its an error in the system they use, think back, did the rep say anything unusual
like, hmm it didn't apply your upgrade price, or bare with me I've had a system error
happens all the time, now the rep should have gone back into your account and manually applied the upgrade, but more then likely didn't
it's an in house violation on the rep, and the corp system IT guys are trying to fix it
I wont go into anymore detail as to what it is or how I know
pm me if you want any further info
Click to expand...
Click to collapse
So can I use it?
LOL well yeah since they moved my upgrade 6 months as soon as it appears on my account I went to get the phone it took them a second time to activate it cause the first time didn't go thru
If you don't have an Evo3d well you don't have an Evo3d
jgalan14 said:
So can I use it?
LOL well yeah since they moved my upgrade 6 months as soon as it appears on my account I went to get the phone it took them a second time to activate it cause the first time didn't go thru
If you don't have an Evo3d well you don't have an Evo3d
Click to expand...
Click to collapse
You can use it but you'll get the rep in trouble if you do. They would have to pay the difference of the retail price of the phone and the price they gave it to you for. So if it's a NS4G and they sold it to you for $150, $550 - $150 = $400 out of their own pocket, plus a slap on the wrist.
Product F(RED) said:
You can use it but you'll get the rep in trouble if you do. They would have to pay the difference of the retail price of the phone and the price they gave it to you for. So if it's a NS4G and they sold it to you for $150, $550 - $150 = $400 out of their own pocket, plus a slap on the wrist.
Click to expand...
Click to collapse
Oh man I'll just leave there then
If you don't have an Evo3d well you don't have an Evo3d
chrischoi said:
Every rep knows not to do that or their employer would be out the cost of the phone. You must have worked with some real idiots.
What happens is, OP might have accepted some type of deal or credit...
Then they go in and manually change the eligibility... OP, check your contract... What does it say for term? 24 Months? or NC? I suggest using it before you lose it. They do this thing called a audit you know...
Click to expand...
Click to collapse
wow.. amazing how u can speak for what "every" rep knows about.. are u in the minds of every rep??? I used to to do training sessions in different areas for employees, and u would be surprised at what "every" rep knows and don't know..
ie: employee does esn swap and not an upgrade.. employee still gets paid commission on following check.. 3-6 months later store gets hit with price of phone, not employee.. depending on how retailer operates, employee losses that commission in 3-6 months, not pay for the phone..
like i said.. i worked for sprint retailer for years and have seen this NUMEROUS times..
retailer is to corporate, like night is to day.. complete opposites..
I think I might get the free nexus s 4G lol is free and i could get it at best buy look
http://m.engadget.com/default/artic...nly-ball-and-cha/&category=classic&postPage=1
What you think?
If you don't have an Evo3d well you don't have an Evo3d
jgalan14 said:
I think I might get the free nexus s 4G lol is free and i could get it at best buy look
http://m.engadget.com/default/artic...nly-ball-and-cha/&category=classic&postPage=1
What you think?
If you don't have an Evo3d well you don't have an Evo3d
Click to expand...
Click to collapse
Use it asap. Because eventually the first store is gonna call corporate because the first upgrade didn't go through correctly. They check their upgrades are the end of every month.
Sent from my PG86100 using XDA Premium App
Product F(RED) said:
Use it asap. Because eventually the first store is gonna call corporate because the first upgrade didn't go through correctly. They check their upgrades are the end of every month.
Sent from my PG86100 using XDA Premium App
Click to expand...
Click to collapse
Ok will do i was gonna wait for the damn galaxy s 2 and sell it but for the nexus s I would keep just to play around with it lol
If you don't have an Evo3d well you don't have an Evo3d
Product F(RED) said:
Use it asap. Because eventually the first store is gonna call corporate because the first upgrade didn't go through correctly. They check their upgrades are the end of every month.
Sent from my PG86100 using XDA Premium App
Click to expand...
Click to collapse
On a side note can you make the gingerbread and myns theme that you make for the evo a while back but for the 3d if possible just as skin since I haven't rooted yet I would really appreciate it and i'm pretty sure a lot people will too
If you don't have an Evo3d well you don't have an Evo3d
I have contacted Verizon customer support about the dropped/missing call issue in order to get a replacement droid charge, x2 or a inc 2. I have had no luck in getting a offer to replace the fassy with one of the above. Does anyone have any solutions/suggestions as to how to get vzw to replace the fascinate?
Various threads have referenced all the information that you need. In observation of that fact I give you this:
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Now so that I don't leave you without bing helpful at all I shall link you to the thread that has been linked to numerous times already: http://community.vzw.com/t5/Samsung...ate-didn-t-help-PROBLEM-IS/td-p/569326/page/2
Go into the store, pay for a different phone, and have them activate it.
Seriously, ever other person on here is getting away with fraud. Boo hoo I missed a call once or twice so I need a new phone. A few people manage to talk their way into replacements and now everyone wants to do it.
It's a cell phone, not a hard line. Just like everything else in this world, there's going to be some issues at one point or another.
True, but if the company has itself found a flaw in the phone they need to replace what is faulty. I have been going through the threads and wanted to see if anyone had and information to help. I was told by CS at Verizon that if was likely my google forwarding that was making me miss calls. Yes, I miss calls. Most here are not committing fraud btw, that is just your opinion. I believe I speak the truth when I say most fassy owners miss calls. I never have this problem on my droid 1 or NV-touch.
While I agree that some are probably over exaggerating their problems in order to get a new device, it is a problem nonetheless. If it was nothing more than your standard cellular issues then this program would not be offered.
Not even close to fraud. Perhaps somewhat unethical (if you haven't noticed the issue).
Sent from my I500 using XDA App
Adr0it said:
Go into the store, pay for a different phone, and have them activate it.
Seriously, ever other person on here is getting away with fraud. Boo hoo I missed a call once or twice so I need a new phone. A few people manage to talk their way into replacements and now everyone wants to do it.
It's a cell phone, not a hard line. Just like everything else in this world, there's going to be some issues at one point or another.
Click to expand...
Click to collapse
I hate to contradict you, but it is a legitimate problem. You're slightly mistaken: many people have the problem, but at least in my case, I thought it was a software issue related to rooting/flashing custom ROMs. However, once the bulletin came out that it was a Samsung issue, we took advantage of it. It's a real problem - I spoke directly with Samsung (not Verizon) tech support, and they said that there is a team working to resolve the issue as we speak. So, perhaps it is a bit unethical. However, it is completely within our bounds as paying customers to do so.
I didn't even plan to ask for a replacement until my phone missed the call from my (now) boss offering me a job. When you have a job, you can't afford to miss a quarter of your calls.
Wow, close call. Glad you still got the job.
Sent from my I500 using XDA App
duuurp said:
Wow, close call. Glad you still got the job.
Sent from my I500 using XDA App
Click to expand...
Click to collapse
...tell me about it.
So I went to a Verizon store and they said that they were out of replacement models for the time being.
Adr0it said:
Go into the store, pay for a different phone, and have them activate it.
Seriously, ever other person on here is getting away with fraud. Boo hoo I missed a call once or twice so I need a new phone. A few people manage to talk their way into replacements and now everyone wants to do it.
It's a cell phone, not a hard line. Just like everything else in this world, there's going to be some issues at one point or another.
Click to expand...
Click to collapse
Sorry but when calls are not recieved or Text are missed, then wi/fi does not work and neither does GPS there is a problem with the phone. This is my wifes and never been rooted. I am calling today to see what they say. I have already done factory rest/data wipe. Did not help.
Adr0it said:
Go into the store, pay for a different phone, and have them activate it.
Seriously, ever other person on here is getting away with fraud. Boo hoo I missed a call once or twice so I need a new phone. A few people manage to talk their way into replacements and now everyone wants to do it.
It's a cell phone, not a hard line. Just like everything else in this world, there's going to be some issues at one point or another.
Click to expand...
Click to collapse
Do your homework before you post stupid and wrong stuff. I talked with Samsung customer support about the offer and the replacements, their supervisor said it is Samsung that is providing the Charge, as well ad other devices, some from competitors for those who want nothing to do with Samsung devices anymore, because ALL SCH-I500 devices are having serious call and data issues, they are doing it voluntarily trying to make it right with their customers. Samsung understands there is a very real problem with the I-500 phones, they have not, at the time I spoke to them, figured out what exactly it is or how to fix it. Their decision to do this is great from a customer service point of view. If it's broke and they can't fix it, they should replace it. Would you just accept a car being a lemon and the dealer/manufacturer saying sorry quit whining about, NO you'd take their ass to court, why should this be different, because it's a phone, get real.
Sent from my SCH-I510 using XDA Premium App
All right, everyone chill now... No need for another flame war As for the vzw rep: I'm not convinced he/she is being completely honest with you - if you're planning to call customer service again, ask for tier 2 support - they are reported to be more inclined to help you. If you go to the vzw store again, perhaps a different vzw store is near where you live - try going there
Another Fascinating post by my XDA app...
I would rather they fix the issues. I love the screen, size and weight of the Fascinate. IMHO, it's better than the replacement options. Of course, before my 1 yr is up, I may look into taking advantage of my warranty, if it's not fixed.
Sent from my SCH-I500 using XDA App
I went to another store any they offered a replacement and when the rep looked at his screen for ordering he said it showed 0 for quantity. I called CS and told them that I had been offered a replacement and right away I was put through to tier2. The tier2 person told me that I could have either a DX2 of DI2, then he put me through to another person. I asked that person about the Samsung charge and he told me that the Charge can only be ordered in-store as his system does not allow for the Charge to be ordered as a replacement kit although it is offered as an option. I will be going back to the VZW Corporate store to try to get my Charge (fingers crossed).
***Update***
Getting the Charge 2nd day mail!
I wonder when the Galaxy S2 will come out and if it will be offered as a replacement, if everything isn't fixed on the Fascinate by then.
I called tonight only offered another Fassy which is fine I just want a phone for my wife that works. I will put it through its paces to make sure it is good to go. They did say it should have all updates already.
Yeah I called and told them my problems with missed calls. to tell the truth I didn't even notice a problem till my wife tried to call me a bunch of times and my phone never rang or anything, then it happened to my wifes phone. My mother even said there were days she couldn't reach me because of it. I just asked if there was a way to fix it she said to do a factory reset did that didn't help. Then i was offered the x2 Dinc2 and the charge. she said for us to go to the store and see which one I liked better then to call back with my choice. I'm getting the Dinc2 when they get one in and my wife chose the x2.
But if they said that a fix was getting ready to come down the line I would have kept the fassy my wife and I love the phone. But we need it to be a phone.
They wont do anything if your warranty is out of date!
If your phone is older than a year they try to push you to use an update.
I just tried a local store and the CS number asked for tier 2 support and she basically said your phone is out of warranty sorry.
xwhofarted said:
They wont do anything if your warranty is out of date!
If your phone is older than a year they try to push you to use an update.
I just tried a local store and the CS number asked for tier 2 support and she basically said your phone is out of warranty sorry.
Click to expand...
Click to collapse
Unless you voided your warranty, everyone should have a warranty on the Fascinate since it has not been out more then a year.
well i purchased this phone from ebay and they gave me the run around. and wouldn't do anything for me.
So here is the deal, I just want everyone to know this because I see it a lot! You have more than 30 days to return your phone, well it works out that way! This is the way it works, and you can verify this with Sprint:
You can return your phone on the 29th day and get the exact same phone, or whatever one you want, you can do this 3 times total! ( I want to clarify this, when you get your phone is 1 time, first exchange is second time, and final exchange would be third time.)
So you can try out the Photon for 30 days, exchange it for the exact same one, or something different? Say you want to try out the SGS2, ok so your 29th day just happens to fall a few days after it releases. Cool, take your Photon in, tell them your not sure if you like it or not, but your wanting to try out the SGS2. Try that one out for 29 days and hey if you like it, keep it or exhange it out for a new one maybe you might have dropped it. Or hey you do like the Photon better, well there you go, get a brand new Photon and welcome back! That would be your last exchange, but it reset your 30 days!
This is real, this is not a scam this can be verified by Sprint, it does help getting a cool guy at the Sprint store, but even so, they have to do it, period!
I just want people to know this, because maybe you do want to give the next best thing a try, so go ahead, get the phone you WANT, not the one your stuck with!
I did this with the Evo3d so I could wait for the Photon release. I know it works first hand, and I have called Sprint just to verify that it works for EVERYONE!
Hope this helps some of you guys and is not too confusing!
-DJ
Two things I would like to ask, 1)Does 29+29+29=90 2) Should/will be there a $35 restocking fee every time an exchange is done?
nunyabiziz said:
Two things I would like to ask, 1)Does 29+29+29=90 2) Should/will be there a $35 restocking fee every time an exchange is done?
Click to expand...
Click to collapse
There was not a restocking fee for me at anytime. Unless the Sprint rep is a *oo**(not nice guy) then I wouldn't think there would be. Like I said, helps if you friendly up with the Sprint rep of your choice.
I will let you answer your first question. I hope you would know what I meant by the 90 days.
-DJ
nunyabiziz said:
Two things I would like to ask, 1)Does 29+29+29=90
Click to expand...
Click to collapse
really ?? you absolutely had to go there ? I think the op was specific enough w/ his assessment of time for the majority of readers to get the idea, evidently, the idea passed over your head ...
on a different note, my wife traded her evo3D for the nexus S and the douche nozzle charged her the restocking fee.. I told her to wait till I could go w/ her but she was impatient.
YMMV but if they wanna charge me the restocking fee, I might call CS.
nunyabiziz said:
Two things I would like to ask, 1)Does 29+29+29=90 2) Should/will be there a $35 restocking fee every time an exchange is done?
Click to expand...
Click to collapse
If it's an upgrade it will b a $35 restocking fee not if its a add a line or new activation
Sent from my MB855 using XDA Premium App
snoopy1e11 said:
If it's an upgrade it will b a $35 restocking fee not if its a add a line or new activation
Sent from my MB855 using XDA Premium App
Click to expand...
Click to collapse
a very good friend of mine is the store manager at a (non corp) store and she tells me that it's each store's option/discretion as to whether they charge the restocking fee.
I'm likable and persuasive enough to be able to avoid the fee
newalker91 said:
this is just a way to manipulate the system and piss off sales reps, likely resulting in you not getting service at the store you do this to. No one likes a tool.
Click to expand...
Click to collapse
I believe in making friends w/ reps at stores that i patronize.. I also believe the op is condoning the same by the following portion of the op:
Djspinister said:
, it does help getting a cool guy at the Sprint store,
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Click to collapse
how would a rep be considered a 'cool guy' ??.. he would attain such status if you and said rep had alot in common.. for example, at the store that I'm speaking of (the one that charge my wife the restocking fee).. I made lots of friends when I told the reps (who had evos) and the techs how to bypass sprint's proxy to alleviate the streaming problems that were encountered.. my nickname up there is 'smart guy'.. see.. it's not necessarily that it's possible to manipulate the system, it's 'how' you manipulate the system.. if you are able to shoot the **** w/ the reps and make decent acquaintances, they are more likely to be a bit lax w/ rules and regulations to help someone out if asked.
this is my experience.. as always YMMV
newalker91 said:
This is 100% true. If you're a friendly person and you try your hardest to work with us, we will in turn work with you and bend rules to make you happy. But just to come in and say "HEY BUDDY YOU HAVE TO LET ME SWAP THIS 3 TIMES, SPRINT SAYS SO! DONT MAKE ME CALL CUSTOMER SERVICE!", then I will gladly dial customer service for you on our landline phone, introduce myself to them and tell them the situation and then listen to them reassure you it's allowed, just so I can repeat my initial response of "Not happening here" and then give you a nice fake smile and ask you to have a nice day.
Click to expand...
Click to collapse
if I were the rep in that situation and 'that' guy came into my store, I would do the same thing, only after the fake smile, I'd politely suggest they go outside for a friendly game of 'hide and go fu%% yourself" LMFAO.. I'm in retail and have to deal with the public all the time.. we get 'those' customers on occasion and it really frustrates me that I have to smile and just be 'polite'.. sometimes there's not a big enough baseball bat for their knees
if you tried this in my store id lol all over you.
m&p states that it is 30 days from original purchase or activation date. lmao
newalker91 said:
Not to rain on your parade here, but in many stores, such my current and all previous retailer chains I've worked for, we limit you to one buyer's remorse swap. It's the fault of the customer for not researching more indepth before purchasing a device, but we understand mistakes happen. As such, you may swap models one time within your first 30 day window. Malfunctioning devices we will swap into the same model for, but that's it. You can go extending your 30 day's all you want, but it is up to the retailer, not Sprint, on how we handle the sale of our merchandise. We are only required to give you one buyer's remorse swap. It is way too costly for our companies to go RMA'ing two-three phones per customer just because you feel like it.
As such, this is not a guide, this is just a way to manipulate the system and piss off sales reps, likely resulting in you not getting service at the store you do this to. No one likes a tool.
Click to expand...
Click to collapse
It doesn't matter what YOU and your other reps do, by Sprints law, it is completely doable and if a customer requests it, it has to be done. Whether or not you're that (not so nice guy) that we have to go above and beyond is up to you. Like I said, we avoid people like you and talk to the nice reps.
Obviously I don't mean just go in there looking for this, I just meant if you were indecisive about a couple of phones, this is a way you could give them both a try. It's not that I want every Tom, **** and Harry to start doing this every time they upgrade, I just wanted to make people aware of Sprints rules.
Edit: Also, this is where I would make sure I had a rep that would do this for me before I even bought from your store. There are ways to cover your ass.
-DJ
Sent from my MB855 using xda premium
daddymikey1975 said:
I believe in making friends w/ reps at stores that i patronize.. I also believe the op is condoning the same by the following portion of the op:
how would a rep be considered a 'cool guy' ??.. he would attain such status if you and said rep had alot in common.. for example, at the store that I'm speaking of (the one that charge my wife the restocking fee).. I made lots of friends when I told the reps (who had evos) and the techs how to bypass sprint's proxy to alleviate the streaming problems that were encountered.. my nickname up there is 'smart guy'.. see.. it's not necessarily that it's possible to manipulate the system, it's 'how' you manipulate the system.. if you are able to shoot the **** w/ the reps and make decent acquaintances, they are more likely to be a bit lax w/ rules and regulations to help someone out if asked.
this is my experience.. as always YMMV
Click to expand...
Click to collapse
This. +1. I knew I would get the uptight sprint reps to respond, but this is what i'm talking about. At least you get it.
Sent from my MB855 using xda premium
Just return and reset upgrade, then purchase again....simple
Sent from my MB855 using XDA App
newalker91 said:
This is 100% true. If you're a friendly person and you try your hardest to work with us, we will in turn work with you and bend rules to make you happy. But just to come in and say "HEY BUDDY YOU HAVE TO LET ME SWAP THIS 3 TIMES, SPRINT SAYS SO! DONT MAKE ME CALL CUSTOMER SERVICE!", then I will gladly dial customer service for you on our landline phone, introduce myself to them and tell them the situation and then listen to them reassure you it's allowed, just so I can repeat my initial response of "Not happening here" and then give you a nice fake smile and ask you to have a nice day.
Click to expand...
Click to collapse
I would hope this is what you would do, this is not at all how I meant it. I am not trying to have people go piss off reps, once again I am just giving information on the laws and limits of Sprint. I am not condoning a mass phone return from all of Sprints customers.
For instance, if I had just got my Photon, and then the SGS2 came out and I wanted to give that one a fair shot, this is something I would use that for, as I thought I explained that quite well. My bad.
-DJ
Sent from my MB855 using xda premium
I would like to reiterate that M&P specifically states that 30 day exchange/returns go off the inital purchase/activation date. Any corporate store will be able to search this in RSP and find the information.
If you visit an authorized dealer you may find some different results.
newalker91 said:
"Nice reps" huh? Funny enough that I've been recognized at the district level every month for top customer satisfaction scores on both phone repair and sales. I just don't let people like you walk all over reps and manipulate the system, which forces Sprint to tighten their reins and make it more difficult on the honest customers. You can't argue policy with someone who has to enforce it daily, resetting your 30 days is a manipulation of an extended courtesy option given originally only by retention to solve major customer satisfaction issues. It's not for every joe-schmo to take advantage of.
Click to expand...
Click to collapse
You can spout off at me as much as you want bro, the fact is, is it's completely legal. Be mad, go cry to your manager I don't care, the guy I go through at Sprint doesn't have one bit of a problem with it. It's completely legal.
And guess what else, because the guy at my Sprint store did this, I have brought him over 60 people from competitors. Just think, if you weren't so anal, you might have got someone just as bad as me that walks all over reps and gives them as much commission as he could ever get from just one terrible guy like me.
Who gets to vote for you? I think they were rigged! Lol Chill dude, it's not a bad thing. You don't even know me, I bet we'd get along just fine, and I bet you would have hooked me up the same way if it was your store. You know why? Cuz we both have this in common! This being xda.
-DJ
Sent from my MB855 using xda premium
newalker91 said:
I'm not trying to be hostile towards you, but people in this forum will read this thread and take advantage of such knowledge. Stuff like this gets people fired when a pissy customer starts yelling in they give in and do it without permission from management.
Click to expand...
Click to collapse
So get permission. Don't be an idiot, I wouldn't do it either if I didn't have permission, I'm not stupid. You guys are completely over reacting. I mean I thought common sense was free. Jesus.
This is what happens when someone tries to help the community. No wonder it's quiet in here.
At my store I deal directly with the manager, period. I don't deal with pawns. Mainly because you're going to get this answer every time, "Let me ask my manager"....
-DJ
Sent from my MB855 using xda premium
newalker91 said:
Not to rain on your parade here, but in many stores, such my current and all previous retailer chains I've worked for, we limit you to one buyer's remorse swap. It's the fault of the customer for not researching more indepth before purchasing a device, but we understand mistakes happen. As such, you may swap models one time within your first 30 day window. Malfunctioning devices we will swap into the same model for, but that's it. You can go extending your 30 day's all you want, but it is up to the retailer, not Sprint, on how we handle the sale of our merchandise. We are only required to give you one buyer's remorse swap. It is way too costly for our companies to go RMA'ing two-three phones per customer just because you feel like it.
As such, this is not a guide, this is just a way to manipulate the system and piss off sales reps, likely resulting in you not getting service at the store you do this to. No one likes a tool.
Click to expand...
Click to collapse
Whats wrong with a paying customer trying out the merchandise before he commits to such a large purchase? How can we research a product that just came out and truly get an unbiased opinion? Buyers remorse or not, these manufactures always tell you the pro's to their products and never the cons. I've gone through 3 phones to finally get the one that works good for me. I'm not manipulating the system, just trying to exercise my right as a consumer. A small price to pay for a multi-billion dollar company that should adopt a "spare no expense" type mentality against this economy and its competitors.
xxxicu812 said:
Whats wrong with a paying customer trying out the merchandise before he commits to such a large purchase? How can we research a product that just came out and truly get an unbiased opinion? Buyers remorse or not, these manufactures always tell you the pro's to their products and never the cons. I've gone through 3 phones to finally get the one that works good for me. I'm not manipulating the system, just trying to exercise my right as a consumer. A small price to pay for a multi-billion dollar company that should adopt a "spare no expense" type mentality against this economy and its competitors.
Click to expand...
Click to collapse
Amen brother, amen! I know there's more of you! Lol
-DJ
Sent from my MB855 using xda premium
newalker91 said:
That's all fine and well if you want to do your business at corporate, but many of us aren't Sprint for the most part. We sell and represent Sprint, sure, but that's it. Our company assets are extremely finite and exchanging massive amounts of product for customers would not only cost us a substantial amount but it would also risk us losing our right to sell Sprint. Sprint and the manufacturers impose a set maximum number of product that we may return to them via RMA, and every exchange results in an RMA. This number is surprisingly small, and we get charged back for every item that we have to return. Justify your exchanges as you will, but I hold nothing against we third party retailers for denying you anything beyond one exchange. If we order 50 phones in a shipment, and 10 customers exchange their phone twice under buyer's remorse, that's 20 phones we're sending back, 10 sold, and 20 remaining for other customers. So out of 50 phones we purchased, we're only getting paid for 30 of them.
Click to expand...
Click to collapse
I see what you mean there, but it was that third party store that should have read the fine print pertaining to sprints rules to the customer. So next time order more phones! Jk. But I mean said store should know about how Sprint works, shouldn't they?
And by the way the one I go to is a third party store.
-DJ
Sent from my MB855 using xda premium
newalker91 said:
This is why I've explained and as [email protected] has said, the 30 day reset isn't a policy. It's a customer courtesy option. Your contract and our M&P both state that the customer has a 30 day satisfaction guarantee in which they may exchange under buyer's remorse or for manufacturer's defects. Being third party we do a lot of things to bend rules for customers but we avoid the ones that can put us out of business. Sprint doesn't like to pay any of us as it is, we all work for minimum wage at my store and average $400 commission per month with no overtime and no holiday pay. I'd say the amount we do for customers versus what corporate reps do, especially considering the difference in pay (our average W2's are about 15,000/year after taxes, corporate sales get roughly 35,000/year after taxes) is pretty dramatic. You can't blame us for protecting our companies.
Click to expand...
Click to collapse
I don't mean to sound stupid, but when you say 3rd party store, do you mean like a Best Buy, Radio Shack, etc? I totally understand how this would hurt you, on the other hand I also agree that if Sprint has this, they do. Is it possible that if a customer came into your store (having already exchanged once) that you could redirect them to a corporate Sprint store? I'm not sure how it works. I know I originally bought the Photon at a Sprint store, took it back (it started having probs right after the 1st OTA), the db at the store charged me the $35 restock fee, didn't even bother to turn my old phone back on (I had to call in and have it reactivated), and I was gonna wait and get the GS II, but after the announcement I got another Photon (this time from BB, and saved $100 in the process).
hello there i have an Samsung galaxy s epic touch , that the power button doesn't work, can i active it and take it to a sprint store and see if they repair it?
I believe you should be fine doing that. I've done it before with $4 esrp (equipment service repair program) twice...switched phone onto account, waited a day or so and then went in and played dumb on why I was having issues (software issue caused by me that prevented booting/reprogramming/reinstallation of software). Most likely if they aren't able to fix it, they'll order a refurb for ya. Depends on servicability of the phone etc (evo 3d and EVO LTE being a bit more work for them from what I was told) I'd advise doing it at a corporate location. Faster and less hassle. Hope it helps ya and works out.
Sent from my EVO using xda app-developers app
thanks a lot for the info it greatly helps. where can i find corporate locations ?
lilbeast said:
thanks a lot for the info it greatly helps. where can i find corporate locations ?
Click to expand...
Click to collapse
Well I believe you can search on sprint.com (I think it even says corporate next to the address etc.), try finding location in sprint zone app same way (if you still have it installed), or you can even call sprint and ask them to locate one for you closest to your current location, you can stop into a location you know of and just ask em if they are. Hope that points ya in the right direction.
Sent from my EVO using xda app-developers app
You 2 idiots and many more like yourselves are the reason why our deductables keep going up. You think your scamming sprint and getting one over on them. Guess what your not, your screwing the rest of us. Sprint will not take that money out of their bottom line, they will take it from us. The TEP and ESRP plans are for your current phones not ones you have laying around and want fixed because you are to cheap to pay for the repair yourself. When Sprint raises the fees for these programs people like you guys will be the first to make a post here on xda complaining that sprint is nickel and dimeing us to death and that you've had enough and you going to another carrier. End of rant.......
Sent from my EVO using xda premium
Robert542 said:
You 2 idiots and many more like yourselves are the reason why our deductables keep going up. You think your scamming sprint and getting one over on them. Guess what your not, your screwing the rest of us. Sprint will not take that money out of their bottom line, they will take it from us. The TEP and ESRP plans are for your current phones not ones you have laying around and want fixed because you are to cheap to pay for the repair yourself. When Sprint raises the fees for these programs people like you guys will be the first to make a post here on xda complaining that sprint is nickel and dimeing us to death and that you've had enough and you going to another carrier. End of rant.......
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But all joking aside, he's right. This is why our newer phones now require an $11/month plan to keep insurance. If you have a broken phone, leave it as such or pay the price to get it fixed. Stop doing this to Sprint. It only hurts us in the end.
If you reactivate an old phone, Sprint will offer their protection plan for it. I found this out a few weeks ago when I screwed up my LTE for a few days and didn't have the time to fix it. I asked why they'd offer it on my old Hero and they said they have to whenever a phone is activated. Personally, I don't buy extended warranties or protection plans for any of my electronic devices. I just found it weird that they'd do something like that.
Robert542 said:
You 2 idiots and many more like yourselves are the reason why our deductables keep going up. You think your scamming sprint and getting one over on them. Guess what your not, your screwing the rest of us. Sprint will not take that money out of their bottom line, they will take it from us. The TEP and ESRP plans are for your current phones not ones you have laying around and want fixed because you are to cheap to pay for the repair yourself. When Sprint raises the fees for these programs people like you guys will be the first to make a post here on xda complaining that sprint is nickel and dimeing us to death and that you've had enough and you going to another carrier. End of rant.......
Sent from my EVO using xda premium
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I'm really hoping you're not getting rude towards me in any form or fashion. I've done nothing but be helpful in this forum from day one for 5+ years or even more....First off just want you to check yourself before you go off on someone that is simply replying to his question...I've been with sprint for quite some time, during which I've had replacements approved because they couldn't be fixed at the time and more recently I've worked for a sprint repair center and as long as they were paying for the insurance, we collected the appropriate deductibles and phones were replaced if we couldn't repair in-house (which a lot of times we did do repairs and dis t even charge the customer). TEP along with the other alacarte coverages (esrp, erp), transfer from phone to phone on each particular line. Only way I can explain that it's NOT screwing sprint and other users is because out of all the people that are paying for the insurance or even know they have it on their account (which you'd be surprised how many are shocked to hear they are paying for such coverage) maybe 25% actually take advantage of it....now I CAN agree if you abuse the system (ie:different replacement phone on the same line every month) then that is BS. But if you're simply putting a phone back on a line and its defective and within warranty/replacement criteria, I don't see an issue with it. More than likely sprint will send a within warranty device back to manufacturer (like they should be) and honor a coverage on the device that just happens to have a minor issue that can be repaired and cycled back through as someone else's refurb....hope that makes sense to anyone reading this. To finish off I guess my wording for "playing dumb" wasn't the best. I guess just don't go into detail on how it got damaged so that they don't have a reason to charge a "ID10T" fee. If the place knows their stuff they will know how to get a replacement and not hit you too hard in the wallet.
Sent from my EVO using xda app-developers app
Uh. Not quite 5 years.
I'm just razzing you.
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NaterTots said:
Uh. Not quite 5 years.
I'm just razzing you.
Sent from my PC36100 using xda app-developers app
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Lol, ok Mr. Technical smart ass ....wow feels a lot longer...forgot I had a profile page too actually....ok so 4 years and 8 months and a few days give or take....better?
Sent from my EVO using xda app-developers app
"5" years and 0.07 posts per day! He's a keeper.
Ok, he's a good guy. We're good here.
-Cupper- said:
"5" years and 0.07 posts per day! He's a keeper.
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Just wanted to point out...Maybe my post count isn't as high or my average isn't as high as yours but you just proved why that is....I respond and post relative to the topic at hand and users like you (trolls that have nothing better to do than build they're post count pointlessly and unproductively) just ruin a perfectly good forum which I use rather frequently along with countless others. You just don't know anything about me, which is fine with me because in the end I help someone when I can and I move on...thank you and have a great day....back on topic...
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