SOLVED - Thunderbolt Q&A, Help & Troubleshooting

I am running skyraider GB and my volume rocker is completely sunken into case and has no tactile feedback or response whatsover. Verizon is sending me out a replacement but I cannot navigate through hboot to return to stock.
Need some suggestions...
Is there a tethered RUU method I can use?
Should I just send it back the way it is?
Should I drop it hard and send the replacement back and do it through asurion?
If I send it for warranty and they call me out on it will they send it back, or just charge me for a new one?
Any input is helpful at this point.
I took an old palm stylus and forced in in there like I do your mom and it worked, thank god. Thanks for the motivational responses.

You should be able to use the RUU from JCase's stickie in the dev section to return to stock if you have adb installed.
Put the files on your SD, then use adb:
adb reboot bootloader
Hitting the power button should initiate the hboot check for the file.

ILMF said:
You should be able to use the RUU from JCase's stickie in the dev section to return to stock if you have adb installed.
Put the files on your SD, then use adb:
adb reboot bootloader
Hitting the power button should initiate the hboot check for the file.
Click to expand...
Click to collapse
Yeah, but I think you need to push vol-up to tell it to actually update it. That's kinda where my mind got stuck in the whole thing. Don't know how to get around that.

loonatik78 said:
Yeah, but I think you need to push vol-up to tell it to actually update it. That's kinda where my mind got stuck in the whole thing. Don't know how to get around that.
Click to expand...
Click to collapse
Yup, you are right. I guess he's toast unless he can maybe pull the rocker off and use a pen or something to accept the update.
Sent from my ADR6400L using XDA Premium App

yeah, push by abd. youll be fine.

Someone had a problem similar to this a while back (not sure how severe compared to this one) but they were able to use a straight pin or something to press VolUp when needed as suggested above.

Maybe this is too simple, but how about pulling the battery cover off. This allows the rocker to push down further.
Just a thought.
Sent from Synergized Thunderbolt via the XDA Premium App

Spoke too soon.

Related

Cant scroll down to flash from sd in Recovery

I was trying to root my Eris and i went to the 1 click eris root thread, downloaded it, followed all the directions, now when i hold vol up and power it boots to the recovery thing. From here im supposed to scroll down to flash zip from sd. I cant. Ive tried the track ball, the volume keys, everything. All it will let me do is press the trackball to select "reset device" or whatever the first option is. Any help? Like is there any way to flash that zip without using that recovery thing? Sorry if this is some simple noob mistake. just got my eris last week.
Anybody? Is there a different bootloader/recovery program i could load onto my phone to flash the "rootme.zip"?
EDIT: i think my trackball might just be broken or something, is there somethin i could edit to make it where the vol keys move the selector up and down instead of the track ball? i can still press the trackball, just cant scroll with it.
Sounds like a broken trackball to me. Mine broke a month after I first got my Eris, it would only scroll left. The phone was under warranty so I got it exchanged no problem. My younger brother had the same problem except his trackball would not scroll down.
The trackball on the Eris seems to be really sensitive and any pivoting force placed on the usb cable when it's plugged in seems to be the culprit. Just swap out your phone for a new one at a Verizon store and you'll be good to go.
Read the 2nd post in this thread:
http://forum.xda-developers.com/showthread.php?t=804946
and follow the links there.
This is a method for technically sophisticated users; if you are intimidated by it, then DON'T USE IT.
(The author of that method - me - will not offer spoon-feeding services.)
There is a chance that ROM Manager/Clockwork recovery will work without a trackball, but I don't use that, and in any event you need to be rooted to install that, so there is a chicken-and-egg problem in proposing it as a work-around.
bftb0
If your trackball is rooted please do not go further in the process... simply run the RUU and go back to 1.5 or 2.1 and return your phone for a new one/ Incredible.
Hungry Man said:
If your trackball is rooted please do not go further in the process... simply run the RUU and go back to 1.5 or 2.1 and return your phone for a new one/ Incredible.
Click to expand...
Click to collapse
I was going to offer the OP the same advice, except for one thing: he didn't mention whether or not the trackball problem is also present with the stock O/S booted.
In addition to lots of reports from folks that clearly have broken/bad trackballs, there have also been multiple reports from people that experience scrolling problems with the trackball only when Amon_RA is booted - those folks are sort of SOL when it comes to a return, as they can't demonstrate the problem occurs with factory software.
But, yeah - if it is broken in both Amon_RA and the stock O/S, the OP should try and get a replacement phone. (Ugh! From the looks of recent reports, the OP might just end up with a "refurb" that also has a broken trackball)
bftb0
No way i can return it. im not the original owner, i bought it off of a friend for $20 lol, he thought it was broken but it just needed a new battery. the trackball scrolls left and right just not up or down, and it does this whether im in Amon_RA or not. its just the track ball is broken. I consider myself pretty "tech sophisticated" so ill try bftb0's first word of advice and see if that will work. Thanks for the help guys. if it doesnt work i guess im just SOL on getting my Eris rooted. Oh well, im due an upgrade and will probably get the droid 2 anyway but i was hoping to get the eris going.
EDIT: LOL go figure my luck here...my USB port is also gimped, like as in doesnt work at all, i charge my batteries on battery cradles that plug in the wall, and the method of flashing a zip without using the trackball requires you to connect your phone to your computer with usb cable, so im SOL. Thanks for trying guys, any other help (doubtful there is any) would be much appreciated.
So i opened up the app drawer in landscape and had an idea. is there anyway someone could mod the 1 click root thing so that the recovery operates in landscape? because since my trackball scrolls left and right i could then scroll "down" to the flash from sd card option, if it was in landscape.
use clockwork mod. be warned tho people have reported that using that their phone has bricked. but i didnt have problems with it when i was waiting on my referb with a working trackball. Call verizon and tell them your trackball is screwed up scrolling or not scrolling whatever its doing.
Does anyone have a link I can use go back to stock. I need a new phone what Tom do I flash
Sent from my Eris using XDA App
tperson1 said:
Does anyone have a link I can use go back to stock. I need a new phone what Tom do I flash
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=792026
It IS Lupus said:
use clockwork mod. be warned tho people have reported that using that their phone has bricked. but i didnt have problems with it when i was waiting on my referb with a working trackball. Call verizon and tell them your trackball is screwed up scrolling or not scrolling whatever its doing.
Click to expand...
Click to collapse
How do i install clockwork on an eris? ive looked around but everythings for the facsinate or aria or EVO
i had similar issues with my trackball not responding in recovery earlier this week
did some searching and found that i had to connect the usb cable and try some gentle wiggling - the usb port is so close to the trackball that it sometimes affects how the ball's movement is read
doesnt need to be plugged into PC, just the part that connects to the phone
i wanted to update Kaosfroyo to v38 and i had no control when navigating recovery screen or it would scroll to the bottom of the list without me touching anything
after doing some investigation i booted into recovery with the usb connected and held the plug where it connects to phone and tried holding the cord at different angles until it responded as i needed it to and presto! now running KF38 with no trackball issues
XDA has had all of the answers to my Eris problems so far, just have to do some digging

[Q] can't access files... broken screen.

So I broke the sceeen of my Vibrant... the screen is shattered and only shows light from the home button. touch doesnt work at all so blind anything is pretty much out. I want to get the photos and videos off of the devices internal memory... but i have no access. are there any programs out there that can help me out? or does anyone know any tricks I could try?
So the phone fully boots? What ROM are you using? Are you rooted? Is debugging enabled?
it fully boots, stock rom 2.1, rooted, and debugging is not enabled.
Can you use the volume buttons to boot to recovery? Might be able to pull some files with adb if you can get there.
Are you using stock recovery as well?
no its cwm recovery...
1.) Power off.
2.) Hold both volume buttons. Push and hold power button (to power on phone). When Vibrant screen appears (guess lol), release power button (but keep holding volume buttons)
3.) It should eventually get to CWM recovery. From there you can pull files to pc with adb
should be simple enough to blind.. the screen doesnt turn on at all soo.. yeah. but i'll give it a try -- thanks.
Should be about 1.5 seconds or so before releasing power button. (That's on mine anyway)
ok how would i do this in adb?
Sorry about the delay.
If you have access to adb from CWM recovery, all you need to do is "adb pull /sdcard"
This will pull all files on your internal (and probably external as well) storage to your current directory.
If you're specifically wanting stuff from your camera, you can run "adb pull /sdcard/DCIM"
Hope this helps.
got it! thank you very much!!
Cool. What did you end up doing?
So, I have this same problem, but have zero experience with andriod. I have been a windows mobile guy in the past, now on the iphone. Now I am sitting here with my brother's vibrant that has all his baby's pictures on it. Any help stepping me through this would be awesome. I have zero screen visibility, but you can tell there is some activity. The home buttons light up at the bottom.
^^ The exact same thing happened to me this weekend. I'm working on fixing it. I can't seem to get into CWM either, so no adb pull to get a backup yet. I can't even seem to get into download mode. mwmcginn, what ROM is your brother using? For the record, I was using the MIUI 1.4.29, I think. I'm not sure if there is a physical problem with the screen or if this is software.
I have the same problem, my screen got cracked and got my replacement via insurance. I just now realized the old one has to be sent back and having MIUI on it, I went to download mode (knowing the steps) and flashed back to JFD. Now I don't have any debugging enabled or root access or CWM installed.
What options do I have? Is there an ODIN that come prerooted and with CWM that I can then try adb?
Someone please help, as I don't really feel comfortable sending my phone full of private data to them.
Thank you.
M5devil said:
I have the same problem, my screen got cracked
Click to expand...
Click to collapse
I tried to fix mine (taking things apart usually fixes them, right?) and ended up cracking my screen. Now I get to pay $150 for a new screen, as I use my Vibrant on ATT so no warranty At least my phone will be working again. Going back to an old Nokia suuuucks!
clofan said:
I tried to fix mine (taking things apart usually fixes them, right?) and ended up cracking my screen. Now I get to pay $150 for a new screen, as I use my Vibrant on ATT so no warranty At least my phone will be working again. Going back to an old Nokia suuuucks!
Click to expand...
Click to collapse
This sucks man...
There must be some way to automatically load the sd card in windows. I even tried in Mac, as I read somewhere that it loads as soon as usb is plugged... Well I did that on my bro's mac and nothing happened, unless there are some commands that I have to follow... I am a dummy when it comes to Mac
Any other ideas?
Sent from my SGH-T959 using XDA Premium App

need help wiping phone screen broken!!

So hard to type. I'm using a mhl cable. Screen is black. Works on tv tho. Just trying to wipe phone before sprint gets it. Root etc. Any help?
just run the RUU on it, once thats done if your S-Off, just get your phone into hboot, press power that should get you into fastboot, plug usb in, issue command to turn S-ON.
Honestly I would just take it in, they can't deny insurance on rooted phones. They might fight with you on, but you are paying for insurance, they have to fix it.
Saw your on HBoot 1.50, doesn't matter what you do they can tell, it'll say Re-locked in the hboot menu.
I don't care about root and unlocked they already ordered me a new phone I just want my other stuff off. Just looking for an easy way.
eyeisdasteve said:
I don't care about root and unlocked they already ordered me a new phone I just want my other stuff off. Just looking for an easy way.
Click to expand...
Click to collapse
RUU then
10 chars
Try a magnet.
Sent from my PG86100 using XDA App
Use adb to wipe your phone. Take your sdcard out before it sending it to Assurion.
I doubt they will even look at the internal memory before they completely wipe and RUU and replace the screen. they won't care.
it's a hardware problem anyway, nothing memory related
if you are worried about your personal info being stolen, if they do steal your personal info off the phone they will have some big legal troubles
z50king said:
I doubt they will even look at the internal memory before they completely wipe and RUU and replace the screen. they won't care.
it's a hardware problem anyway, nothing memory related
if you are worried about your personal info being stolen, if they do steal your personal info off the phone they will have some big legal troubles
Click to expand...
Click to collapse
Right but proving they did would be difficult.
So got my new phone. Now its time to root and such. Haha.
Chuki82 said:
just run the RUU on it, once thats done if your S-Off, just get your phone into hboot, press power that should get you into fastboot, plug usb in, issue command to turn S-ON.
Honestly I would just take it in, they can't deny insurance on rooted phones. They might fight with you on, but you are paying for insurance, they have to fix it.
Saw your on HBoot 1.50, doesn't matter what you do they can tell, it'll say Re-locked in the hboot menu.
Click to expand...
Click to collapse
I unrooted my old one and still show s-off... How do you issue a command to turn s-on?
Sent from my PG86100 using xda premium

defect phone what now

How can i boot into phone via adb ?
without use of power button.
runeazn said:
So my power button is dead..
i know cuz i couldnt turn screen on when green notify led was on.
couldnt turn it on after pulling battery. and couldnt turn on after inserting charger cable.
So I guess i need to go for a RMA right?
Ill lose my root
Click to expand...
Click to collapse
If you have insurance already, take it into the store for repair. If they do just fix it you'll keep root. More than likely, as per my experiences with your exact issue, they'll give you a new device and you'll have to root it.
warranty is with HTC directly. So if i return it is a very big hassle.
so i need to boot into it temporary but i do not know how to boot it without using the physical button, and unroot it or is it if you relock it it will say "relocked"?
if thats true i better try to get warranty then..
i get a feeling adb will do the job but what command?
runeazn said:
warranty is with HTC directly. So if i return it is a very big hassle.
so i need to boot into it temporary but i do not know how to boot it without using the physical button, and unroot it or is it if you relock it it will say "relocked"?
if thats true i better try to get warranty then..
i get a feeling adb will do the job but what command?
Click to expand...
Click to collapse
You can attempt to take the back cover off and fiddle around with the power button location. But there is no way to boot from adb. Unless your computer somehow detects the device when it's off. If you want to see if it does, type...
adb devices
If your computer does somehow see it, then type
adb reboot
I used the Revolutionary method to S-Off mine, it sounds as if you used the HTC unlock method, which I'm not familiar with. So I can't really help you with what it would say if you attempted a relock.
HTC method will say "relocked" if you relock it. If you have a Sprint store nearby just take it in. You don't have to hassle with sending it to HTC directly in most cases.

Stuck in RSD, after failed OTA, sprint dealer can't fix it

Hi Everyone,
This is my wife's phone, so i'm not very familar with it. She handed it to me today saying to won't boot. If connected to a charger, the screen would come on saying "RDS protocol starting..." and "Battery too low to flash".
After doing a little research her, I asked her if it had asked to do an update. She said yes, but that she's been hitting "no". So i guess it's been asking her for a while. I'm assuming she either hit yes, or it went ahead and did a force install anyway.
I took it to Sprint and they told me there was nothing they could do but replace it, which they have ordered the replacement, but that they cannot recovery anything from the internal memory (pictures, contacts, etc). So all I need to do is get the phone working enough to get data off of it, if at all possible.
The phone has NEVER been rooted. The bootloader is NOT unlocked. She's never let me touch it before.
I have no idea what version it was on (think it was 2.3.4) nor what version the OTA was trying to install.
I recharged the battery a little using a usb cable with the end cutoff and attached the red/black wires to the +/- pins. (about 30 mins or so). The "Battery too low to flash' message is gone and the phone is recognized in RDS Lite (good sign I hope).
Can I just flash "1FF-sunfire-user-2.3.4-4.5.1A-1_SUN-154_5-CM-release-keys-signed-Sprint-US.zip" to it using RDS Lite? Or should I use a later version like 198_7? I downloaded the 154_5 from http://forum.xda-developers.com/showpost.php?p=20331570&postcount=3)
I eagerly await a helping hand.
Thanks,
EB
Hmm, it varies.
I will try to help you, when I will get some more time today.
peetr_ said:
Hmm, it varies.
I will try to help you, when I will get some more time today.
Click to expand...
Click to collapse
Thanks.. looking forward to hearing from you. All I really need is to be able to get pictures and contacts off of it.. and perhaps SMS history. I don't care if any of the services work, since Sprint is sending us a replacement phone.
Euclid's Brother said:
Thanks.. looking forward to hearing from you. All I really need is to be able to get pictures and contacts off of it.. and perhaps SMS history. I don't care if any of the services work, since Sprint is sending us a replacement phone.
Click to expand...
Click to collapse
I thought I remembered seeing somewhere where there is a way to block this update from installing
but i cant find it ( i tried lol)
can you or someone please tell me how to do it
i keep hitting later but ive read that at some point it can just download and install anyways and i really dont want that
thanx
Modo-mopho said:
I thought I remembered seeing somewhere where there is a way to block this update from installing
but i cant find it ( i tried lol)
can you or someone please tell me how to do it
i keep hitting later but ive read that at some point it can just download and install anyways and i really dont want that
thanx
Click to expand...
Click to collapse
Contacts are synced to googles servers, so that's not a problem. As far as pictures, were they on the sd card or internal phone storage? If on sdcard, just put the card in a card reader on a laptop or pc. Or you may be able to install bootstrap recovery and mount either internal or sdcard. Or, if you were on 2.3.4, flashing any of those sbfs will work.
You can block the update by changing a line in the buildprop. But that would require being rooted. Id sbf then do the update immediately after since she obviously doesn't care about root or unlock.
Thanks.. I'm sure the pictures are on the internal sdcard. It's the pictures taken by the camera over the past few months. I already have older ones copied to my PC.
peetr_ sent me a custom sbf for an unlocked bootloader + twrp. I'll try that when I get home to see if i can get into that way. (Thanks peetr_)
I'll keep everyone posted.
What line in the build.prop file do I change?
Sent from my MB855 using xda app-developers app
Modo-mopho said:
What line in the build.prop file do I change?
Sent from my MB855 using xda app-developers app
Click to expand...
Click to collapse
Can't remember ill try to find out for ya.
HUGE thanks to peetr_ for all the help he gave me. I managed to get it booted into Electrify and saved everything I needed. *whew*
I now believe the whole issue was not a failed update, but a sticky volume button that's causing it to go to RSD mode. Whenever I power it down, then backup, it always goes direct to RSD mode. But then I can pull the battery, put it back in.. then hit the non-volume side of the phone against the heel of my hand (fairly hard) 5 or 6 times, then power it on, and it boots normally. Then while it's running, I'll see the volumne adjust up and down randomly.
Then if i reboot it, it's back to the RSD mode.
It doesn't work every time, but I've managed to boot it several times like that.

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