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On my fifth return now and still, dust under the screen, tilted screen and green camera. The guy at the Sprint store (third party BTW) said that they were out and had no idea when they were getting anymore in. I only have about 8 days left til my 30 is up. I Called retentions and they said they could send my a loaner phone (bb 8330), refund my money and reset my upgrade. Should I take the offer and go to a corporate store for a new 3d, or keep hassleing the third party until they get a batch of un-defected 3vos?
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1wingangel said:
On my fifth return now and still, dust under the screen, tilted screen and green camera. The guy at the Sprint store (third party BTW) said that they were out and had no idea when they were getting anymore in. I only have about 8 days left til my 30 is up. I Called retentions and they said they could send my a loaner phone (bb 8330), refund my money and reset my upgrade. Should I take the offer and go to a corporate store for a new 3d, or keep hassleing the third party until they get a batch of un-defected 3vos?
Sent from my PG86100 using XDA App
Click to expand...
Click to collapse
return it for your money (and upgrade)...and wait it out until another batch comes in or go somewhere else for one. the phone is worth it....and this dev community seals the deal....
I think its time for you to start showering and also washing your clothes. This "dust" you speak of, funny how you read VERY little about it. Quit being picky and use your phone, its not a fashion show.
Because I paid good money for my phone and if anything is wrong with it, I want to be the cause of it, not come out of the box defective or blemished. The dust or particles under the screen are an eyesore and visable at all times. Quite frankly, as a paying customer, I have the right to return it until I'm satisfied. If your phone came out of the box with a crack on the screen or a jacked up power button, would you "just use your phone"? And by the way. Do get good reception under that bride where you live? Damn trolls!
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What are the odds of getting 5 phones that have dust under the screen? Are you saying they come out of the box that way or did the dust gather under the screen after you used the phone some?
I highly doubt all 5 of your phones come fresh out of the box with dust under the screen. Return your phone and get your upgrade back then go to a corporate store from now on.
Not all of them had dust. The first one had a very green camera, the second ones camera wouldn't focus and the third one had a purple tint in all pics taken in sunlight. We compared them to the managers phone, and his camera was perfect. So I traded up again, this one had dust , dead pixels and what looked to be a cat hair? under the lens. And this one is crooked and dusty.
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get a case and a screen protector and take your rants somewhere else.
OMGGGGG My battery has a spot of dust on it...ohhhh noooosss...
This is a phone, not a house or a car.
Answer me these questions three!!
Please troll somewhere else man.
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1wingangel said:
Answer me these questions three!!
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Click to expand...
Click to collapse
That made me lol
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Ya like that LOL.
Check this out
http://www.youtube.com/watch?v=FMEe7JqBgvg&feature=youtube_gdata_player
Bigjim1488 said:
That made me lol
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Click to collapse
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dude i say goto a corporate store and open the phone and play with it before you leave.....
you as a paying customer do have a right, let alone with sprints new focus on great customer service!!!
screw what others say..... its YOUR money/satisfaction/happiness, not theirs. If you are legitimately unhappy with something that is not out the norm, then go for it
I totally agree. Calling about the bb in the morning.
Sent from my PG86100 using XDA App
And i thought i had bad luck! I went through the same problem with best buy and tvs... No one believed me either, but oh well. Luckily ny first evo 3d was perfect.. but the photon i bought before it, not so much.
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Oh and good luck, i know how frustrating this is.
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brandonkahn said:
And i thought i had bad luck! I went through the same problem with best buy and tvs... No one believed me either, but oh well. Luckily ny first evo 3d was perfect.. but the photon i bought before it, not so much.
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Click to expand...
Click to collapse
Just curious, what was wrong with your MoPho? I just returned mine today. Loved the phones build quality and the GG screen but the screen hurt my eyes and i just couldnt take blur anymore. My 3d should be here tomorrow
I could have gotten a faulty device but it was just very laggy and glitchy. Rebooted once and shut off another time within a hour.. Said forget it and swapped it for my evo 3d, glad i did.
Sent from my PG86100 using XDA App
Not trolling but sorry.... 5 different 3d's and you have had that bad of experience? Some where you enter into the equation.
BTW The whole Green Camera issue is a SOFTWARE issue not hardware. So returning it for that was pointless as HTC does know about it and does plan to have a software fix for it. I know this as I have had the same issue as well. Patients sometimes is what it takes. Especially when dealing with New items and especially ones that use software.
Ive seen several 3d's and not a one with dust under the screen ever.
Dude just leave it alone, sure it sounds suspect but weirder things have happened... And my pictures do not favor green at all, may be a software issue but it def. varies from device to device then. Also you really think this store would be taking back all these phones without seeing problems? Youre crazy then. As he stated he compared it to the store managers camera.
constevens said:
Not trolling but sorry.... 5 different 3d's and you have had that bad of experience? Some where you enter into the equation.
BTW The whole Green Camera issue is a SOFTWARE issue not hardware. So returning it for that was pointless as HTC does know about it and does plan to have a software fix for it. I know this as I have had the same issue as well. Patients sometimes is what it takes. Especially when dealing with New items and especially ones that use software.
Ive seen several 3d's and not a one with dust under the screen ever.
Click to expand...
Click to collapse
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1wingangel said:
On my fifth return now and still, dust under the screen, tilted screen and green camera. The guy at the Sprint store (third party BTW) said that they were out and had no idea when they were getting anymore in. I only have about 8 days left til my 30 is up. I Called retentions and they said they could send my a loaner phone (bb 8330), refund my money and reset my upgrade. Should I take the offer and go to a corporate store for a new 3d, or keep hassleing the third party until they get a batch of un-defected 3vos?
Sent from my PG86100 using XDA App
Click to expand...
Click to collapse
If you have had more than 2 defective phones in a row you should return it, stop buying it, and get something else. No matter how you look at it (****ty luck, ****ty phone, sign from God, whatever) this phone is not meant for you and you should stop trying.
A Blackberry? Good luck with that, I would stick with an android phone for sure.
Sprint seems to tired of change my evo this is the number 6 i have and they told me that I chose from a list they have a new one and the only one that convinced me was the motorola photon. I want the galaxy II but they dont have it right now. And i want the galaxy nexus its not goign to be soon so. What you think?
Sent from my 3^0 E[) using Tapatalk
Noone cares....sorry
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dark_hitman said:
Sprint seems to tired of change my evo this is the number 6 i have and they told me that I chose from a list they have a new one and the only one that convinced me was the motorola photon. I want the galaxy II but they dont have it right now. And i want the galaxy nexus its not goign to be soon so. What you think?
Sent from my 3^0 E[) using Tapatalk
Click to expand...
Click to collapse
That sucks... I was never a big fan of the photon.. before you pick it I would go over to their deving section and see if it suits your needs.
dark_hitman said:
Sprint seems to tired of change my evo this is the number 6 i have and they told me that I chose from a list they have a new one and the only one that convinced me was the motorola photon. I want the galaxy II but they dont have it right now. And i want the galaxy nexus its not goign to be soon so. What you think?
Sent from my 3^0 E[) using Tapatalk
Click to expand...
Click to collapse
Your an idiot is what I think...6? No way you get 6 bad ones.
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southern87 said:
Your an idiot is what I think...6? No way you get 6 bad ones.
Sent from my EVO3D(overclocked) via XDA App
Click to expand...
Click to collapse
On the contrary, alot of launch 3Ds had problems and many still do. Mines has a tilted screen and light leakage but im dealing with it. Others overheat. Others have reboot locks. Research before you call someone a idiot...
Whooo! (Cole Voice...)
knowledge561 said:
On the contrary, alot of launch 3Ds had problems and many still do. Mines has a tilted screen and light leakage but im dealing with it. Others overheat. Others have reboot locks. Research before you call someone a idiot...
Whooo! (Cole Voice...)
Click to expand...
Click to collapse
I still got my original one. Tilted screen, 4 dead pixels, light leakage, and the buttons totally suck
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reverepats said:
I still got my original one. Tilted screen, 4 dead pixels, light leakage, and the buttons totally suck
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Click to collapse
Tilted screen I can take. That light leakage under the search button kills me. My brother got a perfect phone. No defects at all.
Whooo! (Cole Voice...)
I got 3 preordered and still nothing wrong with any of them.
I think people return their phones over every little flaw. Honestly i think if u go through 6 it means u have the problem. Imo sprint shouldnt give u another phone over light leakage, people seem to be spoiled.
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cajones42 said:
I think people return their phones over every little flaw. Honestly i think if u go through 6 it means u have the problem. Imo sprint shouldnt give u another phone over light leakage, people seem to be spoiled.
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Click to collapse
Weeeelllll....6 is a little Much, ill admit that. I mean I've never seen design flaws on a newly realeased device like this before. Some get the tainted ones and some don't. It seemed to be real wide spread. The tilted screen did.t. other me much but I agree with Knowledge on the light leakage. 1/3 of the bottom around the edges, the lights leaks right out. Whata pain In the ass. But is hafta agree with some bein.g spoiled. Sure!!
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reverepats said:
Weeeelllll....6 is a little Much, ill admit that. I mean I've never seen design flaws on a newly realeased device like this before. Some get the tainted ones and some don't. It seemed to be real wide spread. The tilted screen did.t. other me much but I agree with Knowledge on the light leakage. 1/3 of the bottom around the edges, the lights leaks right out. Whata pain In the ass. But is hafta agree with some bein.g spoiled. Sure!!
Sent from my PG86100 using Tapatalk
Click to expand...
Click to collapse
I agree I am just say going through 6 is silly. No way you get a bad one 6 times in a row haha. That's why he's an idiot, 1 or 2 I can see, not 6
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knowledge561 said:
On the contrary, alot of launch 3Ds had problems and many still do. Mines has a tilted screen and light leakage but im dealing with it. Others overheat. Others have reboot locks. Research before you call someone a idiot...
Whooo! (Cole Voice...)
Click to expand...
Click to collapse
Those are stupid reasons to waste time exchanging phone after phone. Light leakage and a tilted screen don't hinder functionality in the least. I've got the light leakage...oh well. I don't use my phone in the dark a lot for it to be an issue and even if I did oh well....it still works. Some people are exchanging their phones constantly for retarded reasons. I have a hard time believing that out of 6 devices ALL of them were defective to the point that they couldn't be used.
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Quis89 said:
Those are stupid reasons to waste time exchanging phone after phone. Light leakage and a tilted screen don't hinder functionality in the least. I've got the light leakage...oh well. I don't use my phone in the dark a lot for it to be an issue and even if I did oh well....it still works. Some people are exchanging their phones constantly for retarded reasons. I have a hard time believing that out of 6 devices ALL of them were defective to the point that they couldn't be used.
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Click to expand...
Click to collapse
Why does it even matter why the phone has been switched out six times, that wasn't the question....anyway,I would wait and see if they would give you more options, heard bad things about the photon
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Thanx for every body tell me they dont care im idiot, the first one have a big white dot in the screen, the second one have ramdom reboots, the third one and 4 what have the same freez and randoms reboots, the 5 is was exelent but for some reason the screen have like Stains and they order a new screen but they send other phone and now what random reboots and freez a lot so its not my fault i have the evo 4g never have problems i going to get the photon i really dont like it because im fan of htc but i dont have other choice. If the photon give me problem i going again and change it that have warranty and i pay insurance.
Sent from my evo 3d using Tapatalk
dark_hitman said:
Thanx for every body tell me they dont care im idiot, the first one have a big white dot in the screen, the second one have ramdom reboots, the third one and 4 what have the same freez and randoms reboots, the 5 is was exelent but for some reason the screen have like Stains and they order a new screen but they send other phone and now what random reboots and freez a lot so its not my fault i have the evo 4g never have problems i going to get the photon i really dont like it because im fan of htc but i dont have other choice. If the photon give me problem i going again and change it that have warranty and i pay insurance.
Sent from my evo 3d using Tapatalk
Click to expand...
Click to collapse
If you got ramdon reboots and freeze on so many different handsets., more often than not it is cause by the apps you installed.
Why you no spell right , why you spell like this
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Threevo said:
Why you no spell right , why you spell like this
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Click to collapse
Because i dont speak very well english.
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justj said:
If you got ramdon reboots and freeze on so many different handsets., more often than not it is cause by the apps you installed.
Click to expand...
Click to collapse
In all the phones in the store they reset the phone and without instaling any apps the phones freeze in his hands
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Threevo said:
Why you no spell right , why you spell like this
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Click to expand...
Click to collapse
Keep in mind not everyone is from the states
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jayharper08 said:
Keep in mind not everyone is from the states
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Click to expand...
Click to collapse
Jay how did you get to be a forum moderator lol
Just got my One last night and noiticed there is a dead pixel! Tried running dead pixel fix app but did not work. Replacing it today for another one. Anyone have this issue yet?
Hexen302 said:
Just got my One last night and noiticed there is a dead pixel! Tried running dead pixel fix app but did not work. Replacing it today for another one. Anyone have this issue yet?
Click to expand...
Click to collapse
How can you even see it? They're so small!
Only one dead pixel?
Sent from my HTC One X using Tapatalk 2
eXplicit815 said:
How can you even see it? They're so small!
Click to expand...
Click to collapse
In all reality it's really not just 1. I can see 8 on my phone, but some brighter then others... So it has to be a bunch of them together(stuck white in my case)
Yes, other people with the One have had dead pixels. If it's over a certain threshold (somewhere in the range of 4-6 dead ones) you can go into a store and have it quickly replaced.
gridlock489 said:
Yes, other people with the One have had dead pixels. If it's over a certain threshold (somewhere in the range of 4-6 dead ones) you can go into a store and have it quickly replaced.
Click to expand...
Click to collapse
Guy on the phone was telling me it was going to be a 35 dollar restocking fee lol.. I got pissed and pretty much hung up the phone. I'll go in right now and see if they will swap it out really quick. should I bring everything or just the phone?
EboniK said:
Guy on the phone was telling me it was going to be a 35 dollar restocking fee lol.. I got pissed and pretty much hung up the phone. I'll go in right now and see if they will swap it out really quick. should I bring everything or just the phone?
Click to expand...
Click to collapse
Everything.
its a defect so by rights they can't charge you a restock fee your now wanting to return it and move to another phone
Ok so on my dead pixel issue. I brought it in to my local Att store. They brought out another one no issues. However when they brough the second one. I fired it up and that one also had a dead pixel! They brought another one out and I went over it all was ok. I told they guy I dint want to anal but wanna make sure it good! No charge no hassle. They even gave me a new box and head phones.
Sent from my HTC One using xda app-developers app
Hexen302 said:
Ok so on my dead pixel issue. I brought it in to my local Att store. They brought out another one no issues. However when they brough the second one. I fired it up and that one also had a dead pixel! They brought another one out and I went over it all was ok. I told they guy I dint want to anal but wanna make sure it good! No charge no hassle. They even gave me a new box and head phones.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
yep thats clearly a hardware defect not your fault
Hexen302 said:
However when they brough the second one. I fired it up and that one also had a dead pixel! They brought another one out and I went over it all was ok.
Click to expand...
Click to collapse
Just curious, were the dead pixels in the same place?
No they were in different places on the scenes. Both down towards the bottom though.
Sent from my HTC One using xda app-developers app
if only one dead pixel exist. maybe you can not return to change a new one
Hexen302 said:
Ok so on my dead pixel issue. I brought it in to my local Att store. They brought out another one no issues. However when they brough the second one. I fired it up and that one also had a dead pixel! They brought another one out and I went over it all was ok. I told they guy I dint want to anal but wanna make sure it good! No charge no hassle. They even gave me a new box and head phones.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
I hope he's not going to sell the dead pixel model to a different customer...
man I just ran the test and I have about a half a dozen dead pixels...
joshuadjohnson22 said:
man I just ran the test and I have about a half a dozen dead pixels...
Click to expand...
Click to collapse
O_O
What test do you run to find out?
Sent from my HTC One using Tapatalk 2
Alaris said:
What test do you run to find out?
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Click to expand...
Click to collapse
Just use the screen test app. Crank the brightness up (easier to see that way) and just look at the black screen if you have dead pixels it will look like a pinhole in the black. You can also cycle through the other colors but usually is most noticeable on black
Sent from my HTC One using Tapatalk 2
I have a couple that I didn't notice till I used the app. Do you think it's worth returning?
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Alaris said:
I have a couple that I didn't notice till I used the app. Do you think it's worth returning?
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
Is this something you don't mind looking bing with for a bit. The phone is worth around 600 do you want it to be perfect or have dead pixels? Who knows, it may get worse
Sent from my HTC One using Tapatalk 2
How do you perform a screen test for dead pixel at an AT&T store? Don't you have to open the package and install the app from the App Store? Does the store allow you to do it?
silkshocker said:
How do you perform a screen test for dead pixel at an AT&T store? Don't you have to open the package and install the app from the App Store? Does the store allow you to do it?
Click to expand...
Click to collapse
Tell them that you have seen a lot of dead pixels on these units and want to make sure before you leave the store. Install the app and check
If they say no just go to your car and check and walk back in and say it's bad please replace. This is what I plan on doing
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Honestly I think they are all like this. I am on at least my fifth replacement right now.
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Alaris said:
Honestly I think they are all like this. I am on at least my fifth replacement right now.
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
Not true, I've had 3 in my possession. First had no dead pixels at all (had a faulty headphone jack though), 2nd had one single dead pixel. the current silver one I have has none either. Hoping my Black 64GB doesn't have any when it comes
I'm actually thinking of switching to black hoping that the don't have this issue since the came out later. I just don't know if black will scratch easily.
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Alaris said:
I'm actually thinking of switching to black hoping that the don't have this issue since the came out later. I just don't know if black will scratch easily.
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Click to expand...
Click to collapse
Doubt it, Josh above got a black yesterday that had a bunch of dead pixels.
I'm probably just gonna return it then. Might go with my backup plan of getting a nexus.
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graffixnyc said:
Doubt it, Josh above got a black yesterday that had a bunch of dead pixels.
Click to expand...
Click to collapse
Yes and my silver one does not have a single dead pixel
Sent from my HTC One using Tapatalk 2
Two silver ones, zero dead pixels.
A lot of posts about dead pixels. I'm curious, the stores will take them back with 1 or 2 dead pixels without issue, or is it manager discretion? Do you guys have to make a big stink about it to get it replaced?
I agree it's quite a bit of change we're shelling out for a device, but for televisions/monitors, most electronic retailers have a dead pixel policy stating a minimum of somewhere around 3-5 before they'll accept it for exchange/refund.
0 dead pixels here as well. I think this could be a case of the Internet magnifying an issue that happens on <1% of devices. I could be wrong though.
Sent from my HTC One using Tapatalk 2
0 here to
Sent from my HTC One using xda app-developers app
jiffy1080 said:
0 dead pixels here as well. I think this could be a case of the Internet magnifying an issue that happens on <1% of devices. I could be wrong though.
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
I've had 3 HTC Ones and 2 of the had dead pixels...(more than 5) if it is less than 1% I must be extremely unlucky...
---------- Post added at 10:43 AM ---------- Previous post was at 10:42 AM ----------
mrflip69 said:
A lot of posts about dead pixels. I'm curious, the stores will take them back with 1 or 2 dead pixels without issue, or is it manager discretion? Do you guys have to make a big stink about it to get it replaced?
I agree it's quite a bit of change we're shelling out for a device, but for televisions/monitors, most electronic retailers have a dead pixel policy stating a minimum of somewhere around 3-5 before they'll accept it for exchange/refund.
Click to expand...
Click to collapse
When I returned mine the guy didn't even want to see it he was like "I trust you" and replaced it right away
Yeah I'm one my 5 or 6 phone and am still finding them. I only see them when I run the app to test for them. I guess I need to figure out what I want to do before my 14 days are up. Honestly even though I do t want to I might get a nexus 4 instead if the announce bigger storage this week.
Sent from my HTC One using Tapatalk 2
that is useful
They should let you. Most of their reps are good about that kinda thing when it comes to making sure the customer is happy.
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Just curious if you are gonna keep your device or not. I personally have been though at least 5 HTC one's all with dead pixels. Don't know if I should just go with a nexus device instead of trying to get the perfect HTC one.
Sent from my HTC One using Tapatalk 2
Alaris said:
Just curious if you are gonna keep your device or not. I personally have been though at least 5 HTC one's all with dead pixels. Don't know if I should just go with a nexus device instead of trying to get the perfect HTC one.
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
You will find a perfect one. Go to a store, test them before you leave. Or just send it in to HTC they said the would fix them.
Sent from my HTC One using Tapatalk 2
joshuadjohnson22 said:
You will find a perfect one. Go to a store, test them before you leave. Or just send it in to HTC they said the would fix them.
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
Will the AT&T stores usually let you install a Pixel test app prior to purchasing?
gbeardmore said:
Will the AT&T stores usually let you install a Pixel test app prior to purchasing?
Click to expand...
Click to collapse
Just say you have been through *blank* amount of units and they all have dead pixels and you want to get this phone but don't dont ant it to have dead pixels. I don't see them giving you a hard time. Or if they give you a hard time just get it and test it there and turn around and get them to change it.
Sent from my HTC One using Tapatalk 2
Well I returned my silver one and got a black one because I know they arrived today. Everything looks good though ran pixel test really quick and didn't notice anything. I didn't sit there trying to look for one though, maybe I'll just leave it at that.
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gbeardmore said:
Will the AT&T stores usually let you install a Pixel test app prior to purchasing?
Click to expand...
Click to collapse
It's my experience with AT&T that you don't even get to touch the device until you swipe your card, but could be different depending on where you live
Sent from my HTC One (AT&T silver) using XDA developers app