How do you perform a screen test for dead pixel at an AT&T store? Don't you have to open the package and install the app from the App Store? Does the store allow you to do it?
silkshocker said:
How do you perform a screen test for dead pixel at an AT&T store? Don't you have to open the package and install the app from the App Store? Does the store allow you to do it?
Click to expand...
Click to collapse
Tell them that you have seen a lot of dead pixels on these units and want to make sure before you leave the store. Install the app and check
If they say no just go to your car and check and walk back in and say it's bad please replace. This is what I plan on doing
Sent from my HTC One using Tapatalk 2
Honestly I think they are all like this. I am on at least my fifth replacement right now.
Sent from my HTC One using Tapatalk 2
Alaris said:
Honestly I think they are all like this. I am on at least my fifth replacement right now.
Sent from my HTC One using Tapatalk 2
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Click to collapse
Not true, I've had 3 in my possession. First had no dead pixels at all (had a faulty headphone jack though), 2nd had one single dead pixel. the current silver one I have has none either. Hoping my Black 64GB doesn't have any when it comes
I'm actually thinking of switching to black hoping that the don't have this issue since the came out later. I just don't know if black will scratch easily.
Sent from my HTC One using Tapatalk 2
Alaris said:
I'm actually thinking of switching to black hoping that the don't have this issue since the came out later. I just don't know if black will scratch easily.
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
Doubt it, Josh above got a black yesterday that had a bunch of dead pixels.
I'm probably just gonna return it then. Might go with my backup plan of getting a nexus.
Sent from my HTC One using Tapatalk 2
graffixnyc said:
Doubt it, Josh above got a black yesterday that had a bunch of dead pixels.
Click to expand...
Click to collapse
Yes and my silver one does not have a single dead pixel
Sent from my HTC One using Tapatalk 2
Two silver ones, zero dead pixels.
A lot of posts about dead pixels. I'm curious, the stores will take them back with 1 or 2 dead pixels without issue, or is it manager discretion? Do you guys have to make a big stink about it to get it replaced?
I agree it's quite a bit of change we're shelling out for a device, but for televisions/monitors, most electronic retailers have a dead pixel policy stating a minimum of somewhere around 3-5 before they'll accept it for exchange/refund.
0 dead pixels here as well. I think this could be a case of the Internet magnifying an issue that happens on <1% of devices. I could be wrong though.
Sent from my HTC One using Tapatalk 2
0 here to
Sent from my HTC One using xda app-developers app
jiffy1080 said:
0 dead pixels here as well. I think this could be a case of the Internet magnifying an issue that happens on <1% of devices. I could be wrong though.
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
I've had 3 HTC Ones and 2 of the had dead pixels...(more than 5) if it is less than 1% I must be extremely unlucky...
---------- Post added at 10:43 AM ---------- Previous post was at 10:42 AM ----------
mrflip69 said:
A lot of posts about dead pixels. I'm curious, the stores will take them back with 1 or 2 dead pixels without issue, or is it manager discretion? Do you guys have to make a big stink about it to get it replaced?
I agree it's quite a bit of change we're shelling out for a device, but for televisions/monitors, most electronic retailers have a dead pixel policy stating a minimum of somewhere around 3-5 before they'll accept it for exchange/refund.
Click to expand...
Click to collapse
When I returned mine the guy didn't even want to see it he was like "I trust you" and replaced it right away
Yeah I'm one my 5 or 6 phone and am still finding them. I only see them when I run the app to test for them. I guess I need to figure out what I want to do before my 14 days are up. Honestly even though I do t want to I might get a nexus 4 instead if the announce bigger storage this week.
Sent from my HTC One using Tapatalk 2
that is useful
They should let you. Most of their reps are good about that kinda thing when it comes to making sure the customer is happy.
Sent from my HTC One using xda premium
Related
so i ran the dead pixel test the day of getting my phone on launch day. No dead pixels, but while my phone was transfering screens, I noticed what looked like one today, so I re ran the test and sure enough, I have a dead pixel.... Is this covered? Is it even worth exchanging for a new one? Do i need to indoor and stock my 3vo?
Sent from my PG86100 using XDA Premium App
Depends.. Are you still in your 30 days?
I have 6 dead pixels, i'm exchanging today. You don't see them unless you run a test for it, or you're watching a movie and that part of the screen is black.
If you still have the option, i would always exchange.
well, I got the phone on launch day...
I do pay for the extended warranty too.
zander145 said:
well, I got the phone on launch day...
I do pay for the extended warranty too.
Click to expand...
Click to collapse
Then your only option is to smash the screen with a hammer and claim it on insurance for $100. Your past the 30 day exchange and one dead pixel is not good enough to require an exchange. Are you sure its dead and not just dirt on the screen. Its not common for pixels to fail after that much use, they are usually DOA from the manufacture process and missed in quality control.
What's the test to see if u have dead pixels
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Anon9mouz said:
What's the test to see if u have dead pixels
Sent from my PG86100-EVO3D-using Tapatalk
Click to expand...
Click to collapse
Just go to the market and search for 'pixel test'... There's a bunch of apps for testing
Sent from my HTC EVO 3D using Tapatalk
vanisleguy1976 said:
Just go to the market and search for 'pixel test'... There's a bunch of apps for testing
Sent from my HTC EVO 3D using Tapatalk
Click to expand...
Click to collapse
Thank u
Sent from my PG86100-EVO3D-using Tapatalk
Well after receiving 3 clnr rezounds for signal problems my current one I believe has a bad proximity sensor. I was on the phone with Verizon today for a while and the tech offered to replace it with a incredible 4g or a razor. Now I know there is like zero development for the Inc and close to that for the razor so my question is what would ya'll do? Or would I be better off trying another rezzy? I do like this phone besides all the problems I've had.
Thanks for your input XDA
Sent from my ADR6425LVW using Tapatalk 2
snow580 said:
Well after receiving 3 clnr rezounds for signal problems my current one I believe has a bad proximity sensor. I was on the phone with Verizon today for a while and the tech offered to replace it with a incredible 4g or a razor. Now I know there is like zero development for the Inc and close to that for the razor so my question is what would ya'll do? Or would I be better off trying another rezzy? I do like this phone besides all the problems I've had.
Thanks for your input XDA
Sent from my ADR6425LVW using Tapatalk 2
Click to expand...
Click to collapse
ID take the Dinc 4G. They have CM 10.1 over there
snow580 said:
Well after receiving 3 clnr rezounds for signal problems my current one I believe has a bad proximity sensor. I was on the phone with Verizon today for a while and the tech offered to replace it with a incredible 4g or a razor. Now I know there is like zero development for the Inc and close to that for the razor so my question is what would ya'll do? Or would I be better off trying another rezzy? I do like this phone besides all the problems I've had.
Thanks for your input XDA
Sent from my ADR6425LVW using Tapatalk 2
Click to expand...
Click to collapse
Quit returning working phones. Quit looking at your bars. That is what I would do. The proximity sensors for our phones can be adjusted. Play store app called Rezound Proximity Sensor Calibrator.
Not trying to be rude but I see posts like these all the time where guys have returned 10 phones for various "problems". Interesting when I know of at least 10 people with Rezounds in my group of friends and family and nobody has had to return one.
drynyks said:
Quit returning working phones. Quit looking at your bars. That is what I would do. The proximity sensors for our phones can be adjusted. Play store app called Rezound Proximity Sensor Calibrator.
Not trying to be rude but I see posts like these all the time where guys have returned 10 phones for various "problems". Interesting when I know of at least 10 people with Rezounds in my group of friends and family and nobody has had to return one.
Click to expand...
Click to collapse
it seems to be hit and miss. my first rez i bricked. the "replacement" one i received had a dead headphone jack from factory my latest one VZW had zero adhesive on the top of the screen leading to its death about a week ago. this time VZW said that the screen was my problem and that i would need to go the insurance route. i took it apon myself to repair it and order a new glass and LCD.
i wish i would have never bricked my first one. it was the only one without problems. all replacements from VZW have been crap. :/
synisterwolf said:
all replacements from VZW have been crap. :/
Click to expand...
Click to collapse
That seems to be case with my wife's rezound.
Sent from my Rezound using xda app-developers app
drynyks said:
Quit returning working phones. Quit looking at your bars. That is what I would do. The proximity sensors for our phones can be adjusted. Play store app called Rezound Proximity Sensor Calibrator.
Not trying to be rude but I see posts like these all the time where guys have returned 10 phones for various "problems". Interesting when I know of at least 10 people with Rezounds in my group of friends and family and nobody has had to return one.
Click to expand...
Click to collapse
The problem I was having with signal was lack thereof. The phone would show good signal but I couldn't make phone calls or use my data for a few minutes up to an hour or so. I have three other people with vzw smartphones in my household which would work fine.
The phone I currently have had none of those issues. I've tried the recalibration tools and it didn't work.
Sent from my ADR6425LVW using Tapatalk 2
AshtonTS said:
ID take the Dinc 4G. They have CM 10.1 over there
Click to expand...
Click to collapse
I think I might do that. Do you have the dinc?
I guess I didn't realize that the development was moving forward. The last I've checked there wasn't much going on with it.
Sent from my ADR6425LVW using Tapatalk 2
snow580 said:
The problem I was having with signal was lack thereof. The phone would show good signal but I couldn't make phone calls or use my data for a few minutes up to an hour or so. I have three other people with vzw smartphones in my household which would work fine.
The phone I currently have had none of those issues. I've tried the calibration tools and it didn't work.
Sent from my ADR6425LVW using Tapatalk 2
Click to expand...
Click to collapse
i blame this one the antenna in the back. if i remember correctly my replacements never came with a back i had to reuse them. i think this was the dumbest idea they had.
synisterwolf said:
i blame this one the antenna in the back. if i remember correctly my replacements never came with a back i had to reuse them. i think this was the dumbest idea they had.
Click to expand...
Click to collapse
I never quite understood the reasoning behind that. I couldn't see the benefit of it. A friend has the iPhone 4, I believe he said the chrome piece around the whole phone was the antenna. That's a smart design, exterior antenna that looks good also. But I'm sure if any other manufacturer tried anything similar, lawsuit would arise.
Cursed apple...
Sent from my Rezound using xda app-developers app
sanders539 said:
I never quite understood the reasoning behind that. I couldn't see the benefit of it. A friend has the iPhone 4, I believe he said the chrome piece around the whole phone was the antenna. That's a smart design, exterior antenna that looks good also. But I'm sure if any other manufacturer tried anything similar, lawsuit would arise.
Cursed apple...
Sent from my Rezound using xda app-developers app
Click to expand...
Click to collapse
save space i think. if you ever take apart the phone. there's zero extra room. :/
sanders539 said:
I never quite understood the reasoning behind that. I couldn't see the benefit of it. A friend has the iPhone 4, I believe he said the chrome piece around the whole phone was the antenna. That's a smart design, exterior antenna that looks good also. But I'm sure if any other manufacturer tried anything similar, lawsuit would arise.
Cursed apple...
Sent from my Rezound using xda app-developers app
Click to expand...
Click to collapse
Yeah that is strange being my issues were related to the signal. Verizon tech support and I always did lots if trouble shooting before sending a new one out but the never even brought up the back cover as a possible culprit. It would have been a lot cheaper to send one of them out to try versus a new phone.
Well I do have a update on my replacement phone. I called back again and explained to the tech support guy that I do not want a razor and that I really need a screen larger than the Inc. He said ok let me see what I can do and then offered me a Samsung intuition or a LG stratosphere 2 or something like that. Told him probably not cause the sammy had a 4 inch screen and the LG just looked butt ass ugly to me. He the put me on hold again and offered me a razor maxx and again I said I don't like Motorola. Then I brought up the dna and he put me on hold again and came back and said he got that approved for my replacement.
It should be here tomorrow afternoon so I guess we'll see how it performs. I really do dislike changing phones all the time.
Thanks for all your input!!
Sent from my ADR6425LVW using Tapatalk 2
snow580 said:
Well after receiving 3 clnr rezounds for signal problems my current one I believe has a bad proximity sensor. I was on the phone with Verizon today for a while and the tech offered to replace it with a incredible 4g or a razor. Now I know there is like zero development for the Inc and close to that for the razor so my question is what would ya'll do? Or would I be better off trying another rezzy? I do like this phone besides all the problems I've had.
Thanks for your input XDA
Sent from my ADR6425LVW using Tapatalk 2
Click to expand...
Click to collapse
Complain more and get a DNA or Razr HD. Both of those phones are not equal to the rez. Make that fact known.
---------- Post added at 10:09 AM ---------- Previous post was at 10:08 AM ----------
Lol never mind... See you got your DNA.
Pray it has pre OTA software
Phaded said:
Complain more and get a DNA or Razr HD. Both of those phones are not equal to the rez. Make that fact known.
---------- Post added at 10:09 AM ---------- Previous post was at 10:08 AM ----------
Lol never mind... See you got your DNA.
Pray it has pre OTA software
Click to expand...
Click to collapse
Yeah I know that they are not and all I want for a phone on a plan that I pay a lot of money for is one that I do not have trouble with every couple months. The dna does seem to be pretty solid from what I've seen.
I sure hope it does too. Which I will have to wait a little longer to see since I received another Rezound (with a new back cover I might add) in the mail yesterday Now I have to wait for the tech that helped me Wednesday night to call me back and see what happened.
Sent from my ADR6425LVW using Tapatalk 2
snow580 said:
Yeah I know that they are not and all I want for a phone on a plan that I pay a lot of money for is one that I do not have trouble with every couple months. The dna does seem to be pretty solid from what I've seen.
I sure hope it does too. Which I will have to wait a little longer to see since I received another Rezound (with a new back cover I might add) in the mail yesterday Now I have to wait for the tech that helped me Wednesday night to call me back and see what happened.
Sent from my ADR6425LVW using Tapatalk 2
Click to expand...
Click to collapse
if it does come with OTA, only real option right now is pay 45 bucks for JTAG. Numerous people have successfully had it done.
Phaded said:
if it does come with OTA, only real option right now is pay 45 bucks for JTAG. Numerous people have successfully had it done.
Click to expand...
Click to collapse
What is JTAG? I've been reading that it pretty much impossible to gain root with the new OTA.
Sent from my ADR6425LVW using Tapatalk 2
I forgot to mention that the tech support guy called me today and confirmed that it was a mistake on his end and that he will be sending the dna right away.
Sent from my ADR6425LVW using Tapatalk 2
snow580 said:
What is JTAG? I've been reading that it pretty much impossible to gain root with the new OTA.
Sent from my ADR6425LVW using Tapatalk 2
Click to expand...
Click to collapse
Don't know exactly... I just know it involves opening the phone up, hooking the phone up to a riff box and it s-off it... Probably Google it for better description
Just got my One last night and noiticed there is a dead pixel! Tried running dead pixel fix app but did not work. Replacing it today for another one. Anyone have this issue yet?
Hexen302 said:
Just got my One last night and noiticed there is a dead pixel! Tried running dead pixel fix app but did not work. Replacing it today for another one. Anyone have this issue yet?
Click to expand...
Click to collapse
How can you even see it? They're so small!
Only one dead pixel?
Sent from my HTC One X using Tapatalk 2
eXplicit815 said:
How can you even see it? They're so small!
Click to expand...
Click to collapse
In all reality it's really not just 1. I can see 8 on my phone, but some brighter then others... So it has to be a bunch of them together(stuck white in my case)
Yes, other people with the One have had dead pixels. If it's over a certain threshold (somewhere in the range of 4-6 dead ones) you can go into a store and have it quickly replaced.
gridlock489 said:
Yes, other people with the One have had dead pixels. If it's over a certain threshold (somewhere in the range of 4-6 dead ones) you can go into a store and have it quickly replaced.
Click to expand...
Click to collapse
Guy on the phone was telling me it was going to be a 35 dollar restocking fee lol.. I got pissed and pretty much hung up the phone. I'll go in right now and see if they will swap it out really quick. should I bring everything or just the phone?
EboniK said:
Guy on the phone was telling me it was going to be a 35 dollar restocking fee lol.. I got pissed and pretty much hung up the phone. I'll go in right now and see if they will swap it out really quick. should I bring everything or just the phone?
Click to expand...
Click to collapse
Everything.
its a defect so by rights they can't charge you a restock fee your now wanting to return it and move to another phone
Ok so on my dead pixel issue. I brought it in to my local Att store. They brought out another one no issues. However when they brough the second one. I fired it up and that one also had a dead pixel! They brought another one out and I went over it all was ok. I told they guy I dint want to anal but wanna make sure it good! No charge no hassle. They even gave me a new box and head phones.
Sent from my HTC One using xda app-developers app
Hexen302 said:
Ok so on my dead pixel issue. I brought it in to my local Att store. They brought out another one no issues. However when they brough the second one. I fired it up and that one also had a dead pixel! They brought another one out and I went over it all was ok. I told they guy I dint want to anal but wanna make sure it good! No charge no hassle. They even gave me a new box and head phones.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
yep thats clearly a hardware defect not your fault
Hexen302 said:
However when they brough the second one. I fired it up and that one also had a dead pixel! They brought another one out and I went over it all was ok.
Click to expand...
Click to collapse
Just curious, were the dead pixels in the same place?
No they were in different places on the scenes. Both down towards the bottom though.
Sent from my HTC One using xda app-developers app
if only one dead pixel exist. maybe you can not return to change a new one
Hexen302 said:
Ok so on my dead pixel issue. I brought it in to my local Att store. They brought out another one no issues. However when they brough the second one. I fired it up and that one also had a dead pixel! They brought another one out and I went over it all was ok. I told they guy I dint want to anal but wanna make sure it good! No charge no hassle. They even gave me a new box and head phones.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
I hope he's not going to sell the dead pixel model to a different customer...
man I just ran the test and I have about a half a dozen dead pixels...
joshuadjohnson22 said:
man I just ran the test and I have about a half a dozen dead pixels...
Click to expand...
Click to collapse
O_O
What test do you run to find out?
Sent from my HTC One using Tapatalk 2
Alaris said:
What test do you run to find out?
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
Just use the screen test app. Crank the brightness up (easier to see that way) and just look at the black screen if you have dead pixels it will look like a pinhole in the black. You can also cycle through the other colors but usually is most noticeable on black
Sent from my HTC One using Tapatalk 2
I have a couple that I didn't notice till I used the app. Do you think it's worth returning?
Sent from my HTC One using Tapatalk 2
Alaris said:
I have a couple that I didn't notice till I used the app. Do you think it's worth returning?
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
Is this something you don't mind looking bing with for a bit. The phone is worth around 600 do you want it to be perfect or have dead pixels? Who knows, it may get worse
Sent from my HTC One using Tapatalk 2
Just curious if you are gonna keep your device or not. I personally have been though at least 5 HTC one's all with dead pixels. Don't know if I should just go with a nexus device instead of trying to get the perfect HTC one.
Sent from my HTC One using Tapatalk 2
Alaris said:
Just curious if you are gonna keep your device or not. I personally have been though at least 5 HTC one's all with dead pixels. Don't know if I should just go with a nexus device instead of trying to get the perfect HTC one.
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
You will find a perfect one. Go to a store, test them before you leave. Or just send it in to HTC they said the would fix them.
Sent from my HTC One using Tapatalk 2
joshuadjohnson22 said:
You will find a perfect one. Go to a store, test them before you leave. Or just send it in to HTC they said the would fix them.
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
Will the AT&T stores usually let you install a Pixel test app prior to purchasing?
gbeardmore said:
Will the AT&T stores usually let you install a Pixel test app prior to purchasing?
Click to expand...
Click to collapse
Just say you have been through *blank* amount of units and they all have dead pixels and you want to get this phone but don't dont ant it to have dead pixels. I don't see them giving you a hard time. Or if they give you a hard time just get it and test it there and turn around and get them to change it.
Sent from my HTC One using Tapatalk 2
Well I returned my silver one and got a black one because I know they arrived today. Everything looks good though ran pixel test really quick and didn't notice anything. I didn't sit there trying to look for one though, maybe I'll just leave it at that.
Sent from my HTC One using Tapatalk 2
gbeardmore said:
Will the AT&T stores usually let you install a Pixel test app prior to purchasing?
Click to expand...
Click to collapse
It's my experience with AT&T that you don't even get to touch the device until you swipe your card, but could be different depending on where you live
Sent from my HTC One (AT&T silver) using XDA developers app
I've seen a couple of people have had this issue. I bought my One 3 weeks ago and noticed that on the bottom speaker one of the holes looked like it was dirty(no jokes please!!) . After looking at it closer, I noticed that the paint had fallen off and exposed the metal. I contacted AT&T and they told me that since I was out of the 14 days, I had to talk with HTC. HTC told me that they don't cover that because it is physical damage. I told them that I hadn't damaged the phone. It is in perfect condition, no scratches or scuffs anywhere, just the one hole with no paint. Has anybody else seen this or had any luck talking to HTC about this? Thanks and any ideas are appreciated.
You have a 1 year warranty with AT&T, I suggest using it
Sent from my HTC One using Tapatalk 4 Beta
Nick281051 said:
You have a 1 year warranty with AT&T, I suggest using it
Sent from my HTC One using Tapatalk 4 Beta
Click to expand...
Click to collapse
They will not honor it because they say it is physical damage.
That's bs keep calling until you get someone that'll work with you
Sent from my HTC One using Tapatalk 4 Beta
Nick281051 said:
That's bs keep calling until you get someone that'll work with you
Sent from my HTC One using Tapatalk 4 Beta
Click to expand...
Click to collapse
thanks, I will continue to call everyone I can until I get a helpful answer.