I've seen a couple of people have had this issue. I bought my One 3 weeks ago and noticed that on the bottom speaker one of the holes looked like it was dirty(no jokes please!!) . After looking at it closer, I noticed that the paint had fallen off and exposed the metal. I contacted AT&T and they told me that since I was out of the 14 days, I had to talk with HTC. HTC told me that they don't cover that because it is physical damage. I told them that I hadn't damaged the phone. It is in perfect condition, no scratches or scuffs anywhere, just the one hole with no paint. Has anybody else seen this or had any luck talking to HTC about this? Thanks and any ideas are appreciated.
You have a 1 year warranty with AT&T, I suggest using it
Sent from my HTC One using Tapatalk 4 Beta
Nick281051 said:
You have a 1 year warranty with AT&T, I suggest using it
Sent from my HTC One using Tapatalk 4 Beta
Click to expand...
Click to collapse
They will not honor it because they say it is physical damage.
That's bs keep calling until you get someone that'll work with you
Sent from my HTC One using Tapatalk 4 Beta
Nick281051 said:
That's bs keep calling until you get someone that'll work with you
Sent from my HTC One using Tapatalk 4 Beta
Click to expand...
Click to collapse
thanks, I will continue to call everyone I can until I get a helpful answer.
Related
Well after receiving 3 clnr rezounds for signal problems my current one I believe has a bad proximity sensor. I was on the phone with Verizon today for a while and the tech offered to replace it with a incredible 4g or a razor. Now I know there is like zero development for the Inc and close to that for the razor so my question is what would ya'll do? Or would I be better off trying another rezzy? I do like this phone besides all the problems I've had.
Thanks for your input XDA
Sent from my ADR6425LVW using Tapatalk 2
snow580 said:
Well after receiving 3 clnr rezounds for signal problems my current one I believe has a bad proximity sensor. I was on the phone with Verizon today for a while and the tech offered to replace it with a incredible 4g or a razor. Now I know there is like zero development for the Inc and close to that for the razor so my question is what would ya'll do? Or would I be better off trying another rezzy? I do like this phone besides all the problems I've had.
Thanks for your input XDA
Sent from my ADR6425LVW using Tapatalk 2
Click to expand...
Click to collapse
ID take the Dinc 4G. They have CM 10.1 over there
snow580 said:
Well after receiving 3 clnr rezounds for signal problems my current one I believe has a bad proximity sensor. I was on the phone with Verizon today for a while and the tech offered to replace it with a incredible 4g or a razor. Now I know there is like zero development for the Inc and close to that for the razor so my question is what would ya'll do? Or would I be better off trying another rezzy? I do like this phone besides all the problems I've had.
Thanks for your input XDA
Sent from my ADR6425LVW using Tapatalk 2
Click to expand...
Click to collapse
Quit returning working phones. Quit looking at your bars. That is what I would do. The proximity sensors for our phones can be adjusted. Play store app called Rezound Proximity Sensor Calibrator.
Not trying to be rude but I see posts like these all the time where guys have returned 10 phones for various "problems". Interesting when I know of at least 10 people with Rezounds in my group of friends and family and nobody has had to return one.
drynyks said:
Quit returning working phones. Quit looking at your bars. That is what I would do. The proximity sensors for our phones can be adjusted. Play store app called Rezound Proximity Sensor Calibrator.
Not trying to be rude but I see posts like these all the time where guys have returned 10 phones for various "problems". Interesting when I know of at least 10 people with Rezounds in my group of friends and family and nobody has had to return one.
Click to expand...
Click to collapse
it seems to be hit and miss. my first rez i bricked. the "replacement" one i received had a dead headphone jack from factory my latest one VZW had zero adhesive on the top of the screen leading to its death about a week ago. this time VZW said that the screen was my problem and that i would need to go the insurance route. i took it apon myself to repair it and order a new glass and LCD.
i wish i would have never bricked my first one. it was the only one without problems. all replacements from VZW have been crap. :/
synisterwolf said:
all replacements from VZW have been crap. :/
Click to expand...
Click to collapse
That seems to be case with my wife's rezound.
Sent from my Rezound using xda app-developers app
drynyks said:
Quit returning working phones. Quit looking at your bars. That is what I would do. The proximity sensors for our phones can be adjusted. Play store app called Rezound Proximity Sensor Calibrator.
Not trying to be rude but I see posts like these all the time where guys have returned 10 phones for various "problems". Interesting when I know of at least 10 people with Rezounds in my group of friends and family and nobody has had to return one.
Click to expand...
Click to collapse
The problem I was having with signal was lack thereof. The phone would show good signal but I couldn't make phone calls or use my data for a few minutes up to an hour or so. I have three other people with vzw smartphones in my household which would work fine.
The phone I currently have had none of those issues. I've tried the recalibration tools and it didn't work.
Sent from my ADR6425LVW using Tapatalk 2
AshtonTS said:
ID take the Dinc 4G. They have CM 10.1 over there
Click to expand...
Click to collapse
I think I might do that. Do you have the dinc?
I guess I didn't realize that the development was moving forward. The last I've checked there wasn't much going on with it.
Sent from my ADR6425LVW using Tapatalk 2
snow580 said:
The problem I was having with signal was lack thereof. The phone would show good signal but I couldn't make phone calls or use my data for a few minutes up to an hour or so. I have three other people with vzw smartphones in my household which would work fine.
The phone I currently have had none of those issues. I've tried the calibration tools and it didn't work.
Sent from my ADR6425LVW using Tapatalk 2
Click to expand...
Click to collapse
i blame this one the antenna in the back. if i remember correctly my replacements never came with a back i had to reuse them. i think this was the dumbest idea they had.
synisterwolf said:
i blame this one the antenna in the back. if i remember correctly my replacements never came with a back i had to reuse them. i think this was the dumbest idea they had.
Click to expand...
Click to collapse
I never quite understood the reasoning behind that. I couldn't see the benefit of it. A friend has the iPhone 4, I believe he said the chrome piece around the whole phone was the antenna. That's a smart design, exterior antenna that looks good also. But I'm sure if any other manufacturer tried anything similar, lawsuit would arise.
Cursed apple...
Sent from my Rezound using xda app-developers app
sanders539 said:
I never quite understood the reasoning behind that. I couldn't see the benefit of it. A friend has the iPhone 4, I believe he said the chrome piece around the whole phone was the antenna. That's a smart design, exterior antenna that looks good also. But I'm sure if any other manufacturer tried anything similar, lawsuit would arise.
Cursed apple...
Sent from my Rezound using xda app-developers app
Click to expand...
Click to collapse
save space i think. if you ever take apart the phone. there's zero extra room. :/
sanders539 said:
I never quite understood the reasoning behind that. I couldn't see the benefit of it. A friend has the iPhone 4, I believe he said the chrome piece around the whole phone was the antenna. That's a smart design, exterior antenna that looks good also. But I'm sure if any other manufacturer tried anything similar, lawsuit would arise.
Cursed apple...
Sent from my Rezound using xda app-developers app
Click to expand...
Click to collapse
Yeah that is strange being my issues were related to the signal. Verizon tech support and I always did lots if trouble shooting before sending a new one out but the never even brought up the back cover as a possible culprit. It would have been a lot cheaper to send one of them out to try versus a new phone.
Well I do have a update on my replacement phone. I called back again and explained to the tech support guy that I do not want a razor and that I really need a screen larger than the Inc. He said ok let me see what I can do and then offered me a Samsung intuition or a LG stratosphere 2 or something like that. Told him probably not cause the sammy had a 4 inch screen and the LG just looked butt ass ugly to me. He the put me on hold again and offered me a razor maxx and again I said I don't like Motorola. Then I brought up the dna and he put me on hold again and came back and said he got that approved for my replacement.
It should be here tomorrow afternoon so I guess we'll see how it performs. I really do dislike changing phones all the time.
Thanks for all your input!!
Sent from my ADR6425LVW using Tapatalk 2
snow580 said:
Well after receiving 3 clnr rezounds for signal problems my current one I believe has a bad proximity sensor. I was on the phone with Verizon today for a while and the tech offered to replace it with a incredible 4g or a razor. Now I know there is like zero development for the Inc and close to that for the razor so my question is what would ya'll do? Or would I be better off trying another rezzy? I do like this phone besides all the problems I've had.
Thanks for your input XDA
Sent from my ADR6425LVW using Tapatalk 2
Click to expand...
Click to collapse
Complain more and get a DNA or Razr HD. Both of those phones are not equal to the rez. Make that fact known.
---------- Post added at 10:09 AM ---------- Previous post was at 10:08 AM ----------
Lol never mind... See you got your DNA.
Pray it has pre OTA software
Phaded said:
Complain more and get a DNA or Razr HD. Both of those phones are not equal to the rez. Make that fact known.
---------- Post added at 10:09 AM ---------- Previous post was at 10:08 AM ----------
Lol never mind... See you got your DNA.
Pray it has pre OTA software
Click to expand...
Click to collapse
Yeah I know that they are not and all I want for a phone on a plan that I pay a lot of money for is one that I do not have trouble with every couple months. The dna does seem to be pretty solid from what I've seen.
I sure hope it does too. Which I will have to wait a little longer to see since I received another Rezound (with a new back cover I might add) in the mail yesterday Now I have to wait for the tech that helped me Wednesday night to call me back and see what happened.
Sent from my ADR6425LVW using Tapatalk 2
snow580 said:
Yeah I know that they are not and all I want for a phone on a plan that I pay a lot of money for is one that I do not have trouble with every couple months. The dna does seem to be pretty solid from what I've seen.
I sure hope it does too. Which I will have to wait a little longer to see since I received another Rezound (with a new back cover I might add) in the mail yesterday Now I have to wait for the tech that helped me Wednesday night to call me back and see what happened.
Sent from my ADR6425LVW using Tapatalk 2
Click to expand...
Click to collapse
if it does come with OTA, only real option right now is pay 45 bucks for JTAG. Numerous people have successfully had it done.
Phaded said:
if it does come with OTA, only real option right now is pay 45 bucks for JTAG. Numerous people have successfully had it done.
Click to expand...
Click to collapse
What is JTAG? I've been reading that it pretty much impossible to gain root with the new OTA.
Sent from my ADR6425LVW using Tapatalk 2
I forgot to mention that the tech support guy called me today and confirmed that it was a mistake on his end and that he will be sending the dna right away.
Sent from my ADR6425LVW using Tapatalk 2
snow580 said:
What is JTAG? I've been reading that it pretty much impossible to gain root with the new OTA.
Sent from my ADR6425LVW using Tapatalk 2
Click to expand...
Click to collapse
Don't know exactly... I just know it involves opening the phone up, hooking the phone up to a riff box and it s-off it... Probably Google it for better description
How do you perform a screen test for dead pixel at an AT&T store? Don't you have to open the package and install the app from the App Store? Does the store allow you to do it?
silkshocker said:
How do you perform a screen test for dead pixel at an AT&T store? Don't you have to open the package and install the app from the App Store? Does the store allow you to do it?
Click to expand...
Click to collapse
Tell them that you have seen a lot of dead pixels on these units and want to make sure before you leave the store. Install the app and check
If they say no just go to your car and check and walk back in and say it's bad please replace. This is what I plan on doing
Sent from my HTC One using Tapatalk 2
Honestly I think they are all like this. I am on at least my fifth replacement right now.
Sent from my HTC One using Tapatalk 2
Alaris said:
Honestly I think they are all like this. I am on at least my fifth replacement right now.
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
Not true, I've had 3 in my possession. First had no dead pixels at all (had a faulty headphone jack though), 2nd had one single dead pixel. the current silver one I have has none either. Hoping my Black 64GB doesn't have any when it comes
I'm actually thinking of switching to black hoping that the don't have this issue since the came out later. I just don't know if black will scratch easily.
Sent from my HTC One using Tapatalk 2
Alaris said:
I'm actually thinking of switching to black hoping that the don't have this issue since the came out later. I just don't know if black will scratch easily.
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
Doubt it, Josh above got a black yesterday that had a bunch of dead pixels.
I'm probably just gonna return it then. Might go with my backup plan of getting a nexus.
Sent from my HTC One using Tapatalk 2
graffixnyc said:
Doubt it, Josh above got a black yesterday that had a bunch of dead pixels.
Click to expand...
Click to collapse
Yes and my silver one does not have a single dead pixel
Sent from my HTC One using Tapatalk 2
Two silver ones, zero dead pixels.
A lot of posts about dead pixels. I'm curious, the stores will take them back with 1 or 2 dead pixels without issue, or is it manager discretion? Do you guys have to make a big stink about it to get it replaced?
I agree it's quite a bit of change we're shelling out for a device, but for televisions/monitors, most electronic retailers have a dead pixel policy stating a minimum of somewhere around 3-5 before they'll accept it for exchange/refund.
0 dead pixels here as well. I think this could be a case of the Internet magnifying an issue that happens on <1% of devices. I could be wrong though.
Sent from my HTC One using Tapatalk 2
0 here to
Sent from my HTC One using xda app-developers app
jiffy1080 said:
0 dead pixels here as well. I think this could be a case of the Internet magnifying an issue that happens on <1% of devices. I could be wrong though.
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
I've had 3 HTC Ones and 2 of the had dead pixels...(more than 5) if it is less than 1% I must be extremely unlucky...
---------- Post added at 10:43 AM ---------- Previous post was at 10:42 AM ----------
mrflip69 said:
A lot of posts about dead pixels. I'm curious, the stores will take them back with 1 or 2 dead pixels without issue, or is it manager discretion? Do you guys have to make a big stink about it to get it replaced?
I agree it's quite a bit of change we're shelling out for a device, but for televisions/monitors, most electronic retailers have a dead pixel policy stating a minimum of somewhere around 3-5 before they'll accept it for exchange/refund.
Click to expand...
Click to collapse
When I returned mine the guy didn't even want to see it he was like "I trust you" and replaced it right away
Yeah I'm one my 5 or 6 phone and am still finding them. I only see them when I run the app to test for them. I guess I need to figure out what I want to do before my 14 days are up. Honestly even though I do t want to I might get a nexus 4 instead if the announce bigger storage this week.
Sent from my HTC One using Tapatalk 2
that is useful
They should let you. Most of their reps are good about that kinda thing when it comes to making sure the customer is happy.
Sent from my HTC One using xda premium
Well after 3 galaxy note 2 replacement devices I've talked att into sending me an htc one instead. So ill be over on this side come monday. Hope I like it over here with the one. Last htc device I had was the one x and I wasn't impressed with mainly the memory management problems so that didn't last long. We will see how it goes. Nice to see scotts clean roms are over here
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
The One is the device the One X should have been. Loved the One X, this phone is even better.
Hope so. Im anxious to get it
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
tx3kgtman said:
Well after 3 galaxy note 2 replacement devices I've talked att into sending me an htc one instead. So ill be over on this side come monday. Hope I like it over here with the one. Last htc device I had was the one x and I wasn't impressed with mainly the memory management problems so that didn't last long. We will see how it goes. Nice to see scotts clean roms are over here
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Click to expand...
Click to collapse
HTC One has been awesome so far. Minor gripes are.... phone is so slippery that I'm afraid that I'm going to drop it and I don't want to put a case on it... of course, this is just a side effect of how cool the phone is. Also, phone is missing the menu/properties button so that's a bit annoying... I have to use the hold back button fix.
Same thing here... Had a massive amount of defective Nokia 920s, AT&T swapped me to a Note 2. 3 defective ones in a month, and they're swapping that to the 64gb One. Looking forward to (hopefully) getting a good refurb.
Just got my One earlier today and it is fantastic so far!
Sent from my HTC One using Tapatalk 2
Just received mine in this morning and I must say this is an amazing device. Only gripe right now is the button sensitivity which is supposed to be fixed in the next update. For me a huge improvement over the note 2
Sent from my HTC One using Tapatalk 2
I'm coming from a Note and must say it is one beautiful device. Got mine today. ..LOVING IT!
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
I'm coming from the S4, traded it for a One. Best decision I have made in a long time.
What did you say to them to let you switch devices? I'm having issues with the Note 2 replacements they've been sending me. I'm on my 2nd now, but I have to do this all over again, so this'll make 3. Did you say it was an issue with Samsung refurbs or something? I think it's great that they let you do this.
Sent from my SAMSUNG-SGH-I317 using xda premium
clborden said:
What did you say to them to let you switch devices? I'm having issues with the Note 2 replacements they've been sending me. I'm on my 2nd now, but I have to do this all over again, so this'll make 3. Did you say it was an issue with Samsung refurbs or something? I think it's great that they let you do this.
Sent from my SAMSUNG-SGH-I317 using xda premium
Click to expand...
Click to collapse
Yeh basically I told them I was having to many problems with their note 2 replacement devices and that I did not want to go through the process any more. He put me on hold and spoke to his manager and then told me I could pick another device.
Sent from my HTC One using Tapatalk 2
Beautiful. Like I said, I'm having issues with their replacements also, so we'll see how they are with me. Thanks.
Sent from my SAMSUNG-SGH-I317 using xda premium
I have the One and I went through 5 of them now. This one will be getting switched too (2 stuck pixels).. I love the phone though lol I wish they could upgrade me to the 64 gig or something but they gave me a credit on my bill. AT&T has been nice.
I currently have an HTC rezound and after HTC abandoned it after one update never going to get another HTC. I've been reading a lot about this phone and came across audio issues and the amoled screen cracking not the gorilla glass in peoples pockets. Is this phone really that flimsy cause Ill give HTC this they do know how to build tanks of a phone. I was wondering if anyone has experienced this and does Verizon replace it.
Sent from my ADR6425LVW using xda app-developers app
Android Authority did a drop test with it from ear height, and it barely managed to crack a corner of the screen from direct impact. I would venture to say that you could have this in your back pocket and sit on it, and it wouldn't crack it.
Of course, there always is that one lemon....
This was my concern as well. I just got a stiff case and a warranty so I'm treating it the same as my old GNex. So far it's been fine.
Sent from my SCH-I545
I think those few cases of the amoled breaking on the international forum were lemons.
Sent from my SCH-I510 using Tapatalk 2
JihadSquad said:
I think those few cases of the amoled breaking on the international forum were lemons.
Sent from my SCH-I510 using Tapatalk 2
Click to expand...
Click to collapse
I think that's the ones I'm referring to. The I9505 and the I9500s.
btw, WE MUST HAVE JUSTICE...haha C&C Generals ... very nice
The way I look at it, depending how it's dropped your phone may or may not break... Just get a good case. As far as the phone, the S4 is the best phone on the market in my opinion.
My screen seems pretty sturdy to me. You're always going to have a few lemons when something new comes out.
Sparatan117 said:
I think that's the ones I'm referring to. The I9505 and the I9500s.
btw, WE MUST HAVE JUSTICE...haha C&C Generals ... very nice
Click to expand...
Click to collapse
Finally someone gets it
Sent from my SCH-I510 using Tapatalk 2
Please read forum rules before posting
Questions and help issues go in Q&A and Help sections
Thread moved
Thank you for your cooperation
Friendly Neighborhood Moderator
JihadSquad said:
Finally someone gets it
Sent from my SCH-I510 using Tapatalk 2
Click to expand...
Click to collapse
Lol yeah my line would be "Moving away! Our lasers will keep em off. LET'S GIVE EM AN AIRSHOW"
JihadSquad said:
Finally someone gets it
Sent from my SCH-I510 using Tapatalk 2
Click to expand...
Click to collapse
Oh hey, sup Jihad
Sent from my SCH-I545 using xda premium
Mine didnt make it. I have the s4 on the useless sprint network but at least i get 4g lte. My screen cracked while in my pocket and i had a case on it. everything is working on the phone just got that annoying cracked screen.
I figure if mine cracks, I'll get the replacement and immediately sell it to break even.
Sent from my SCH-I545
I'm an idiot. I was driving and had my phone on my lap. When I parked, I forgot it was in my lap and it fell into the parking lot when I got out. Now there's a chip off the top right corner and a small scratch on the camera. I'm upset.
Sent from my HTC One_M8 using xda app-developers app
That a bummer. ?
Sent from my HTC One_M8 using Tapatalk
kevinallen4325 said:
I'm an idiot. I was driving and had my phone on my lap. When I parked, I forgot it was in my lap and it fell into the parking lot when I got out. Now there's a chip off the top right corner and a small scratch on the camera. I'm upset.
Sent from my HTC One_M8 using xda app-developers app
Click to expand...
Click to collapse
So sad But, lets be honest here, that could've been much worse!
I've had that issue before, I'll get up and the phone falls on concrete. That is the moment where everything stops for a second.
Well...... If it REALLY bothers you. You could always smash the screen and get a free replacement via the 6 month warranty program lol Unless they just actually replace the screen
But in all seriousness that's a bummer.
wow sorry man. That happened to me with my note 10.1 2014 edition. I pulled my laptop bag from my car and somehow my tablet fell out and landed on gravel. camera got messed up and the worst part of it was it's the white version so there were a ton of black scratches all over the back and screen. Stupid gorilla glass...
Vcolassi said:
Well...... If it REALLY bothers you. You could always smash the screen and get a free replacement via the 6 month warranty program lol Unless they just actually replace the screen
But in all seriousness that's a bummer.
Click to expand...
Click to collapse
You would have to supply them with a credit card, in which case they will send you out a replacement and a box to send yours back in. If you dont send yours back, your card gets charged..guess thats how it works
No case?
Sent from my HTC One_M8 using Tapatalk
That's the route I would go than, at least me personally. That chip would drive me nuts lol. And you could make a drop test vid for xda members lol
If that's true that's pretty awesome. Clean exchange and you won't be without a phone for a bit. Nice job HTC.
Sent from my HTC One_M8 using xda app-developers app
who would i contact about the replacement? HTC or AT&T?
and thanks for the suggestions
Tower1972 said:
You would have to supply them with a credit card, in which case they will send you out a replacement and a box to send yours back in. If you dont send yours back, your card gets charged..guess thats how it works
Click to expand...
Click to collapse
Better than nothing I guess. I did what the OP did with my m7 last year like 2 days into owning it. Slippery phone lol
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app
kevinallen4325 said:
who would i contact about the replacement? HTC or AT&T?
and thanks for the suggestions
Click to expand...
Click to collapse
If your within your 14 days call at&t and they will hold $200 on your card ship you a new one with a box to send the old one back once they receive the damaged device your money will be released or you can call them and setup the exchange and do it in a at&t store that way they don't hold your money.
Sent from my HTC One_M8 using XDA Premium 4 mobile app
---------- Post added at 08:40 AM ---------- Previous post was at 08:39 AM ----------
manup456 said:
If your within your 14 days call at&t and they will hold $200 on your card ship you a new one with a box to send the old one back once they receive the damaged device your money will be released or you can call them and setup the exchange and do it in a at&t store that way they don't hold your money.
If your 14 days are up just go through the insurance.
Sent from my HTC One_M8 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Sent from my HTC One_M8 using XDA Premium 4 mobile app
That's exactly what happened to me on my N4
Sent from my HTC One_M8 using Tapatalk