hello everyone
i srsly need help right now
i was using stock rooted rom 2.3 and i downloaded tripnmiui 2.2 latest version and i flashed it.. .. bt later i realized tht i shldnt hav flashed it through recovery and all..
and then after flashing it i rebooted my phone, after the SE logo it reboots again and again. thn i tried to RESTORE frm recovery bt i dnt knw wht happened that im unable to mount the sd card or even restore from it. i cnt even flash back to stock 2.3 via flashtool.
i dnt knw wt to do. please help ppl.
P.S im a noob
You were trying to use the 2.3 baseband on a non-2.3 rom. That's why it kept rebooting.
To fix it, just keep trying flashtool, PC Companion, or SEUS.
Sent from my X10i using XDA Premium App
Frosty666 said:
You were trying to use the 2.3 baseband on a non-2.3 rom. That's why it kept rebooting.
To fix it, just keep trying flashtool, PC Companion, or SEUS.
Sent from my X10i using XDA Premium App
Click to expand...
Click to collapse
im unable to Mount the SD card confused:
when i mount from recovery it says :
E: Can't mount /dev/block/mmcblk0p1 (or /dev/block/mmcblk0)
(device or resource busy)
Error mounting SDCARD: !
and yes its not even connecting to flash tool.
momerbk said:
and yes its not even connecting to flash tool.
Click to expand...
Click to collapse
Not even in flash mode? (Hold down back button when plugging in the usb)
Sent from my X10i using XDA Premium App
Frosty666 said:
Not even in flash mode? (Hold down back button when plugging in the usb)
Sent from my X10i using XDA Premium App
Click to expand...
Click to collapse
i know how to connect it my friend. whn i insert usb cable in the phone EVEN if im not holding the back button the led turns green.
other than that, when i connect in flash mode the flash tool doesn't detects the phone though the phone led is green
momerbk said:
i know how to connect it my friend. whn i insert usb cable in the phone EVEN if im not holding the back button the led turns green.
other than that, when i connect in flash mode the flash tool doesn't detects the phone though the phone led is green
Click to expand...
Click to collapse
Install the x10 adb drivers and use flashtool should be good to go
Sent from my X10 using XDA Premium App
Sorry if I sound patronizing or rude or anything, but have you used flashtool before? You open it up, hit flash, choose your firmware, hit ok, when a box comes up about connecting in flash mode, you plug the phone whilst holding the back button. It should start flashing automatically.
With regards to the phone going into flash mode (green led) whenever you plug it in, mine used to do that until I flashed gingerbread on it. Its normal I think, but you should still hit back if you want to get into flash mode.
Sent from my X10i using XDA Premium App
shahkam said:
Install the x10 adb drivers and use flashtool should be good to go
Sent from my X10 using XDA Premium App
Click to expand...
Click to collapse
il try that now and let u know
thanks
Frosty666 said:
Sorry if I sound patronizing or rude or anything, but have you used flashtool before? You open it up, hit flash, choose your firmware, hit ok, when a box comes up about connecting in flash mode, you plug the phone whilst holding the back button. It should start flashing automatically.
With regards to the phone going into flash mode (green led) whenever you plug it in, mine used to do that until I flashed gingerbread on it. Its normal I think, but you should still hit back if you want to get into flash mode.
Sent from my X10i using XDA Premium App
Click to expand...
Click to collapse
no no not at all my friend. and i did still press the *back* button.
Frosty666 said:
Sorry if I sound patronizing or rude or anything, but have you used flashtool before? You open it up, hit flash, choose your firmware, hit ok, when a box comes up about connecting in flash mode, you plug the phone whilst holding the back button. It should start flashing automatically.
With regards to the phone going into flash mode (green led) whenever you plug it in, mine used to do that until I flashed gingerbread on it. Its normal I think, but you should still hit back if you want to get into flash mode.
Sent from my X10i using XDA Premium App
Click to expand...
Click to collapse
shahkam said:
Install the x10 adb drivers and use flashtool should be good to go
Sent from my X10 using XDA Premium App
Click to expand...
Click to collapse
okay now i am able to connect in flash mode and its getting detected, i reinstalled the drivers.
not the prob is when i try to flash it with the stock 2.3 rom OR even with baseband .52 i get this :
21/012/2011 06:12:29 - INFO - Preparing files for flashing
21/012/2011 06:12:33 - INFO - Searching Xperia....
21/012/2011 06:12:33 - INFO - Found at USB\VID_0FCE&PID_ADDE\5&1F2FC82A&0&1
21/012/2011 06:12:33 - INFO - Start Flashing
21/012/2011 06:12:46 - INFO -
21/012/2011 06:12:46 - ERROR - Error flashing. Aborted
21/012/2011 06:12:46 - INFO - Now unplug the device and power it on
21/012/2011 06:12:46 - INFO - Then go to application settings
21/012/2011 06:12:46 - INFO - turn on Unknown Sources and Debugging
EDIT
Okay so guys, i finally managed to flash the bb .52 THANKS A LOT love xda and its members *no homo*
Related
Cant root this.damn stock phone !?!? I flashed azuzu downgrade took off usb felt the vibration then quickly reinserted usb nothing in flashtool happens !?! No log nothing and my phone just stuck at se logo tried 2 diff comp 3 diff flashtool i tried gingerbreak aswell @@ I TRIED FLASHIN 2.1 AND ROOT FROM THERE EVERYTHING. BOOTS UP BUT UNKNOWN BASEBAND ISSUE SO I REFLASHED ALL THE COMPATIBLE BASEBANDS STILL NOTHING [email protected]@@ OMFG IM GOING NUTS NOW I TRIED ON GB DOWNGRADE THE BLOODY KERNEL SAME THING REINSTALLED OLD DRIVERS NOTHING TRIED NEWS ONE NOTHING 4TH PC IM TRYING FFS !
Sent from my X10i using xda premium
Sent from my X10i using xda premium
you can try Doomlord's [RECOVERY image] {v2} X10 GB 3.0.1.G.0.75 [Prerooted + Fixed xRecovery]
i used this all the time
Arnold.Alexius said:
you can try Doomlord's [RECOVERY image] {v2} X10 GB 3.0.1.G.0.75 [Prerooted + Fixed xRecovery]
i used this all the time
Click to expand...
Click to collapse
Thanks for willing to help mate but in order to do the following i need to get root right ? That is my problem well at first i restored a 2.1 rom whit a baseband 71 that got me into bootloop flashed back to 2.3 now can't root :/
Sent from my X10i using xda premium
not necessary. as long you got working xrecovery. if you are unlocked bootloader, try to flash doomlord's boot manager and access xrec from there to flash that prerooted 2.3.3 image. but do your phone is unlocked bootloader?
but when i read your op again, it seem you are saying
shahkam said:
I flashed azuzu downgrade took off usb felt the vibration then quickly reinserted usb nothing in flashtool happens !?! No log nothing ...
Click to expand...
Click to collapse
the phone should be off and during the inserting the USB, you need to hold back and release the button if flash tool already detected the phone (phone still off...not on or booting )
i hope this helpfull...good luck mate
Arnold.Alexius said:
not necessary. as long you got working xrecovery. if you are unlocked bootloader, try to flash doomlord's boot manager and access xrec from there to flash that prerooted 2.3.3 image. but do your phone is unlocked bootloader?
but when i read your op again, it seem you are saying
the phone should be off and during the inserting the USB, you need to hold back and release the button if flash tool already detected the phone (phone still off...not on or booting )
i hope this helpfull...good luck mate
Click to expand...
Click to collapse
Didnt know this ! ;o gonna try it buddy !
Sent from my X10i using xda premium
Arnold.Alexius said:
not necessary. as long you got working xrecovery. if you are unlocked bootloader, try to flash doomlord's boot manager and access xrec from there to flash that prerooted 2.3.3 image. but do your phone is unlocked bootloader?
but when i read your op again, it seem you are saying
the phone should be off and during the inserting the USB, you need to hold back and release the button if flash tool already detected the phone (phone still off...not on or booting )
i hope this helpfull...good luck mate
Click to expand...
Click to collapse
So basicly i unplug then replug in flasg mode ? Or i wait for vibration hold back key and insert USB ?
Sent from my X10i using xda premium
Please follow the guide that is given. Just like normal flashing, the phone must be off (or you can take out your battery to make sure it's off). Before you plug the USB, hold back button and insert the USB on phone. Release oback button after flashtool detect your device.
Sent from my washing machine using XDA Premium
Arnold.Alexius said:
Please follow the guide that is given. Just like normal flashing, the phone must be off (or you can take out your battery to make sure it's off). Before you plug the USB, hold back button and insert the USB on phone. Release oback button after flashtool detect your device.
Sent from my washing machine using XDA Premium
Click to expand...
Click to collapse
Gonna try this tonight buddy
Sent from my X10i using xda premium
Hi mates
My X10 hang on Sony Ericsson logo and not boot into system.
Now i want to flash a kernel or fw with FlashTool but it say turn on debugging mode, but i cant boot into system and turn it on!!!
help me PLEAAAAAAAASE
I'm a noob and this happened to me also,maybe someone is more advanced on this will chime in
..what I did was, bought a service from fast GSM.
Sent from my X10i using xda premium
arash64a said:
Hi mates
My X10 hang on Sony Ericsson logo and not boot into system.
Now i want to flash a kernel or fw with FlashTool but it say turn on debugging mode, but i cant boot into system and turn it on!!!
help me PLEAAAAAAAASE
Click to expand...
Click to collapse
have you xrecovery 0.3? the new one, maybe do a factory reset and wipe all the things and try it again. if that even not work try wipe dalvik cach and fix permissions
my phone dont enter the XRecovery !!!
what can i do ?
no any other way to install new kernel for add Xrecovery with FlashTool ?
My Status:
1.My phone hang on Sony Ericsson logo
2.My phone cant enter in Xrecovery mode.
3.I cant install new kernel with Flashtool bcoz debugging mode is off.
I had the same problem. I made a thread about it and the solution is on the second page. http://forum.xda-developers.com/showthread.php?t=1340161
Basically you got a boot loop and will need to flash a new stock rom and root it again and then put your custom roms if you want.
The solution goes until unlocking a bootloader. If you don't need this, don't do it.
- Captain Scrat
put into flash mode and flash rom with flashtool?
Sent from my SO-01C using xda premium
arash64a said:
my phone dont enter the XRecovery !!!
what can i do ?
no any other way to install new kernel for add Xrecovery with FlashTool ?
My Status:
1.My phone hang on Sony Ericsson logo
2.My phone cant enter in Xrecovery mode.
3.I cant install new kernel with Flashtool bcoz debugging mode is off.
Click to expand...
Click to collapse
Alright, one thing is what you can do is.
use pc companion and going back to the original Android 2.3
and start all over again.
PC companion asks you to drag down USB,how do you do that,if you are stuck in the start up screen?
Sent from my X10i using xda premium
pheel said:
put into flash mode and flash rom with flashtool?
Sent from my SO-01C using xda premium
Click to expand...
Click to collapse
But to flash new rom you have drag down USB,right?
Sent from my X10i using xda premium
z28tovette said:
But to flash new rom you have drag down USB,right?
Sent from my X10i using xda premium
Click to expand...
Click to collapse
No... Just turn off your phone and take out the battery and unplug the USB.
Now hold the back button and put the battery in, it will boot in recovery mode, the green led on the top will light up.
Here you need to plug in the USB quick and flash the stock rom with the flashtool (I suggest having it already selected and the mouse on the button FLASH for quicker use, because the phone does not stay in recovery mode for long, at least mine didnt,)
scrat55 said:
No... Just turn off your phone and take out the battery and unplug the USB.
Now hold the back button and put the battery in, it will boot in recovery mode, the green led on the top will light up.
Here you need to plug in the USB quick and flash the stock rom with the flashtool (I suggest having it already selected and the mouse on the button FLASH for quicker use, because the phone does not stay in recovery mode for long, at least mine didnt,)
Click to expand...
Click to collapse
yes indeed if that dont work try se pc suite.
scrat55 said:
No... Just turn off your phone and take out the battery and unplug the USB.
Now hold the back button and put the battery in, it will boot in recovery mode, the green led on the top will light up.
Here you need to plug in the USB quick and flash the stock rom with the flashtool (I suggest having it already selected and the mouse on the button FLASH for quicker use, because the phone does not stay in recovery mode for long, at least mine didnt,)
Click to expand...
Click to collapse
You are awesome,where were you when this happened to me lol.
Sent from my X10i using xda premium
z28tovette said:
You are awesome,where were you when this happened to me lol.
Sent from my X10i using xda premium
Click to expand...
Click to collapse
Hehe glad to help. I was freaking out when it did happen to me and spent like 1hour doing searches to find how to unloop it. lol
- Captain Scrat
Hello!
I read for hours now, bot no luck
I flashed my x10a with flashtool with generic rom.
After flash, as the flashtool says, just turned off and on the phone.
But nothing happened(green led blink one and do a sort vibration, thats all..)
no logo, no sound nothing happens.
I tried to reflash again, but windows says: Cannot recognize the device
In the control panel device manager show "unknown device".
Because of this , cannot reflash with the tool, because it's waiting for the recognized device too..
when i press the back and connect the cable, the green lighting for a minute , and turns of..
Yes, i have the correct drivers(as you can see i flashed before).
Help me guyz, please, if U can
Does it go into flashmode?
Did you try flashing it regardless of unknown device in windows?
Sent from my X10
Try flashing back to stock non root. It may suck but at least you'll have a starting point. It'll read. Ust make sure you have newest flashtool. Just had the same problem with my x10. Its still havin troubles tho.
Stuck using xda app-developers app on a motorola backflip.
THeLogiC said:
Does it go into flashmode?
Did you try flashing it regardless of unknown device in windows?
Sent from my X10
Click to expand...
Click to collapse
how Can i reflash if the all the flash programs waiting for the device?
it must be connected as USB emc or flash device?
gyurc said:
how Can i reflash if the all the flash programs waiting for the device?
it must be connected as USB emc or flash device?
Click to expand...
Click to collapse
Try removing battery, insert usb cable, insert battery while holding back button. I spent 8 hours last night just trying to get back to stock. Your phone is semi bricked. Its a pain in the ass but it eventually works.
Stuck using xda app-developers app from motorola backflip
luck_shawn said:
Try removing battery, insert usb cable, insert battery while holding back button. I spent 8 hours last night just trying to get back to stock. Your phone is semi bricked. Its a pain in the ass but it eventually works.
Stuck using xda app-developers app from motorola backflip
Click to expand...
Click to collapse
for sure: i just do the battery pull out in method, and if pray enough, pc will recognize one time?
gyurc said:
for sure: i just do the battery pull out in method, and if pray enough, pc will recognize one time?
Click to expand...
Click to collapse
Hey go back to stock 1st then try rooting later,
1) launch pc companion
2) select support zone
3) now select phone software update
4) then click on repair phone
Now software will download the stock ROM along with stock kernel..
When the software asks you to connect in flash mode, do the following
1) turn off the phone
2) Remove battery
3) Connect the USB cable to phone as well as to the laptop
4) Place the battery back while holding down the back button (3rd button from the left)
5) Green light should glow and the stock ROM and kernel should be flashed automatically..
When it's done you should have a stock unrooted X10, if you want then flash custom Rom after rooting it, be sure to unlock the boot loader if u want to flash custom kernel... Good luck
Sent from my X10S using xda app-developers app
yes, green light glow, but with "unknown device" the software update wont start
flashtool cant be done either.
can i cheat a liitle bit somehow?
i tried to replace the driver in the device manager, but no luck
gyurc said:
yes, green light glow, but with "unknown device" the software update wont start
flashtool cant be done either.
can i cheat a liitle bit somehow?
i tried to replace the driver in the device manager, but no luck
Click to expand...
Click to collapse
what do you mean by flashtool cant be done?
try this:
1) open flashtool
2) press the flash button and select any stock ftf firmware
3) now after pop up comes to connect phone in flashmode---- remove battery, connect the phone via usb, and lastly pressing back button insert battery simultaneously.
Now the flashing should start hopefully.
if this doesnt work please post the error you get in flashtool
i have the same problem with my phone only mine is x10i i reflashed 2.3.3. ftf ..like 7..8 times ..and still not working..btw smth the flashtool give me some error ..and other times works and says that the phone was flashed ..but phone still only 1 virbate and 1 blink green light now i am kinda bumped because i repair it once ...and now has the same problem
hello all!
thanks for all help.
What happened:
Hopefully i found the USB port have error. If is stand in half leg, not breathing for a minute and beg for christmas the connection made successfully, and first the SEUS , after the flashtool can recognize the phone well.
Now the phone working perfectly and going to my friend's service for fix the usb port problem.
hello. i have here a x10i that i havent use for about an year. i have installed several roms in it so i know how to enter flashmode. i think i might have formated through xrecovery something i wanst suposed too. has i have not used this phone for an year i think i made some mistake. now the phone wont boot in flashmode. the pc doesnt recognize any device connect, tried with pc and laptop with all drivers installed, it just lights up the green light for about a minute and then it shows the SE logo and stays there.
tried safe mode and nothing, SEUS and nothing..
any tip?
thanks
i read somewhere about a tool called XIOFUB that might help but i cant find it anywhere
Do you have USB debugging enabled?
Sent from my GT-I9100 using xda app-developers app
i dont know. i forgot to say the phone also doesnt boot normally so i cant check that...the only thing the phone does is showing SE bootscreen. it doesnt boot and also doesnt enter flashmode and also cant get into xrecovery
You can return back to stock by flashing stock ftf file. Only connect in flashmode when the flashtool prompts you to.
Sent from my X10i using xda premium... Xperia Arc's microUSB port is broken.
the problem is that exactly. the phone doesnt enter flashmode. just green light and after 1/2 minutes shows SE and get stuck
nosidefcp said:
the problem is that exactly. the phone doesnt enter flashmode. just green light and after 1/2 minutes shows SE and get stuck
Click to expand...
Click to collapse
You soft bricked the rom by formatting /system
(formatting system also removes recovery because it's existing in rom & not in stock kernel)
You can fix by Seus or flashtools, just incase to hold "back" button during flash progress ...
If still not working make sure USB port is ok
Sent from my E15i using Tapatalk 2
Pls guys help me.I was flaahed rom for .257 fw (i think.it was so fast)on .254.i was stuck on sony logo i can not shut down my phone or do anything(even when i hold power button for about 1min)
can you help me please i dont know what to do)
Really sorry admins for spam.but im scared.im bricked phone????
Sent from my ZTE Blade G using xda app-developers app
KiaTheKing said:
Pls guys help me.I was flaahed rom for .257 fw (i think.it was so fast)on .254.i was stuck on sony logo i can not shut down my phone or do anything(even when i hold power button for about 1min)
can you help me please i dont know what to do)
Really sorry admins for spam.but im scared.im bricked phone????
Sent from my ZTE Blade G using xda app-developers app
Click to expand...
Click to collapse
Remove the back cover and find the OFF button, you need to push it with a pencil while holding the power button at the same time until it vibrates or turns off.
PLEASE READ USER'S MANUAL
read this http://forum.xda-developers.com/showpost.php?p=43355247&postcount=2
Ok but i cant go into recovery or power on my phone.again stuck on sony logo
Sent from my ZTE Blade G using xda app-developers app
KiaTheKing said:
Ok but i can go into recovery or power on my phone.again stuck on sony logo
Sent from my ZTE Blade G using xda app-developers app
Click to expand...
Click to collapse
You may go into recovery to restore a backup...but not always works. If it keeps getting a boot loop you may need to use flashtool to repair it
Ok but can you give me instructions what to do
Sent from my ZTE Blade G using xda app-developers app
@KiaTheKing try this : in cwm go to storage and mount >> format /system. Then reboot. May this will help you.
Sent from my C5303 using XDA Premium 4 mobile app
I cant go in cwm
Sent from my ZTE Blade G using xda app-developers app
KiaTheKing said:
I cant go in cwm
Sent from my ZTE Blade G using xda app-developers app
Click to expand...
Click to collapse
Keep the phone turned off. Repair it with PC Companion or Update Service, both are Official Sony tools.
http://www.sonymobile.com/gb/tools/update-service/
Ok thanks i will try if someone has another solution pls post!
Ruchra said me that i must to flah ftf using flashtool can someone help me with this?and give detailed instructions how to flash it and what ftf to flash.thank you for support.
Sent from my ZTE Blade G using xda app-developers app
1) Download correct ftf from general section, general one for your device.
2) turn phone off with power button under the back cover till you get the 3 vibrations.
3) download flashtool and install all the drivers.
4) start flashtool and close PC companion ( if you have this open)
5) plug USB into phone
6) hold volume down and plug USB into pc, ( should get a green light on xperia sp on led for short time)
7) flashtool should identify device attached in flash mode.
8) select flash and use correct tft you downloaded earlier.
You may need to get files ready as phone can then load to Sony logo again after a few minutes. Got to flash it quick. May need to do it 2-3 times before you get the timing right, took me a few attempts. Hope this helps.
Sent from my Nexus 7 using xda app-developers app
Ok. Thanks. I will try it for about 3 hours.can you tell me.when i m in flastool and he regonize my phone do i go to flashmode and then choose my ftf in flastool/firmwares?
Sorry for my bad english!
Sent from my ZTE Blade G using xda app-developers app
KiaTheKing said:
Ok. Thanks. I will try it for about 3 hours.can you tell me.when i m in flastool and he regonize my phone do i go to flashmode and then choose my ftf in flastool/firmwares?
Sorry for my bad english!
Sent from my ZTE Blade G using xda app-developers app
Click to expand...
Click to collapse
yes you go to flashmod, but then you will need to browse and locate the file on your pc (where ever you downloaded it to) where is says firmwars use the box to the right to move through your drive and find the ftf. You should get something like a drop down list. For myself downloads go into my user download folder.
So long as your phone is turning on that is a good sign.
My phone reboots always when computer want to install driver for flashmod? what to do
bez_iom said:
yes you go to flashmod, but then you will need to browse and locate the file on your pc (where ever you downloaded it to) where is says firmwars use the box to the right to move through your drive and find the ftf. You should get something like a drop down list. For myself downloads go into my user download folder.
So long as your phone is turning on that is a good sign.
Click to expand...
Click to collapse
PLS HELP
The drivers are installed on the pc not the phone.
When the phone is fully off and you connect it yo pc by usb while holding volume down does the led go green for a short time.
bez_iom said:
The drivers are installed on the pc not the phone.
When the phone is fully off and you connect it yo pc by usb while holding volume down does the led go green for a short time.
Click to expand...
Click to collapse
Yup, and then phone go to sony logo!and when i go flash it says Error in processheader: 31 : A device attached
to do system is not functioning
Error flashing aborted
EDIT: i tried again and it starts to flash now i will se does it works.
Тhank you.You saved my life..
When mine was stuck on the logo I had a short time between pluging in USB +volume down and it booting to Sony Logo probably about 1-2 minutes. In that time I had to get the flashtool started, it look me a couple of attempts to get the files selected quick enough and ready to flash. Only suggestion is keep trying or move the ftf to flashtool firmwares folder so you can access ftf quicker and not have to worry about finding them.
KiaTheKing said:
Pls guys help me.I was flaahed rom for .257 fw (i think.it was so fast)on .254.i was stuck on sony logo i can not shut down my phone or do anything(even when i hold power button for about 1min)
can you help me please i dont know what to do)
Really sorry admins for spam.but im scared.im bricked phone????
Sent from my ZTE Blade G using xda app-developers app
Click to expand...
Click to collapse
Can you give some information about your phone.
Specifically the model, FW version and region of your subscription before you messed up.
---------- Post added at 09:50 AM ---------- Previous post was at 09:45 AM ----------
bez_iom said:
When mine was stuck on the logo I had a short time between pluging in USB +volume down and it booting to Sony Logo probably about 1-2 minutes. In that time I had to get the flashtool started, it look me a couple of attempts to get the files selected quick enough and ready to flash. Only suggestion is keep trying or move the ftf to flashtool firmwares folder so you can access ftf quicker and not have to worry about finding them.
Click to expand...
Click to collapse
when flashing an ftf file, your phone must be completely turned off, when the flashtool says "connect your device" what you're going to do is hold the VOL DOWN button while connecting your micro-usb to your phone, when you connect the usb to your phone, the green LED light must light and then when the light comes out, that's the only time you'll release the VOL DOWN button.
Glad it worked for you.
Sent from my Nexus 7 using xda app-developers app
Do exactly as follows, and your device will be fine..
first, keep the phone for charging.. that time u will either get a charging notification or a green led will be lit up, when u see either of these two,disconnect the device and it will stay off. Now move to the next step
Visit this link:
http://www.sonymobile.com/us/tools/pc-companion/
Click on Download PC Companion
Run the software and install it
Turn the phone off and disconnect it from the computer
1. No matter what the program says do not connect the phone until you complete step 9
2. In the welcome screen you will see the different modules available for you including the "Support Zone" option. Click on "Start" below it.
3. On the next page Click on "Start" under "Phone Software Update"
At this point if you get an error stating that "Unable to install update components" or "Server is busy" , then please proceed to step 12
4. The program will say that there is no phone connected. Click on the option below that reads: "Repair my phone" the program will issue you a warning about the content that you will lose during the update
5. Choose the option to continue.
6. The program will issue a final message warning you of possible data lost during the update. Click on the checkmark and then on "Next".
7. After that, the program will download the necessary information (5 to 6 minutes) and it will present you with a list of phones.
8. Choose your phones model from the list then click on "Next" then you will see a new section telling you how to connect the phone. (don't connect it yet)
At this point the phone must be off and disconnected from the PC.
9. Connect the cable to the PC not to the phone, then while pressing and holding the indicated button (in the steps on screen an specific button will be shown for you to press on the phone) connect the cable to the phone and keep holding the indicated button until the program says "the update of your phone has started..." (in some cases a message of "Installing drivers" will appear before the message of "the update of your phone has started..." is shown.)
Please do let me know if this has worked