[Q] Sleep of death - Atrix 4G Q&A, Help & Troubleshooting

Is anyone else experiencing sleep of death problem. Phone goes to sleep mode but doesnt wake up...sometimes the green light also flashes....

Ok...it doesn't seem to be a rom problem..I am on stock now and it did it again...
but I had my wifi to always on and right now i dont have a sim card so maybe they are factors...I will try to have the wifi not always on and try..

kba712 said:
Ok...it doesn't seem to be a rom problem..I am on stock now and it did it again...
but I had my wifi to always on and right now i dont have a sim card so maybe they are factors...I will try to have the wifi not always on and try..
Click to expand...
Click to collapse
Never had this. Sometimes i don't press the "turn on" button hard enough, but it's obviously a different issue.

Hmmm...its weird...But i have been doing some research and some people seem to get a similar problem...
to make matters worse..one time when i pressed the turn on button it restarted...

Have you tried to recover to stock 2.3.4 with data wipe?
If that doesn't help - could be a hardware issue. (the turn on button got messed up)

i have this problem too..
And i have to use a charge only cable on wall charge or laptop..
With moto stock cable the phone dont start, on the laptop, neither on the wall charger
Sent from my MB860 using XDA App

So I put it on air plane mode and had wifi always on. This time it didn't just freeze when i pressed the power button. the green led in the front went on for a few seconds and it restarted. I didnt have it connected.
I am using the latest stock fruitcake and the phone is unlocked and rooted.
Any ideas about whats going on?

kba712 said:
So I put it on air plane mode and had wifi always on. This time it didn't just freeze when i pressed the power button. the green led in the front went on for a few seconds and it restarted. I didnt have it connected.
I am using the latest stock fruitcake and the phone is unlocked and rooted.
Any ideas about whats going on?
Click to expand...
Click to collapse
This is really odd. The only time I ever had issues similar to this was when I left wifi on while using kholk's kernels, but since you are using stock then its not that.... Try keeping wifi off while you sleep it and see what happens.

OK....i think it is definitely the wifi...because i had it in airplane mode and it did not shut off.... so I am guessing the wifi is over heating or something....
Any known solutions for this apart from having the wifi turn off with the screen?

Most of these "Freddy Kruger" type bugs went away for me when I changed my battery settings to "performance mode"...
Sent from my MB860 using xda premium

I will try with performance mode...so far no sleep of death or restarts

OK guys...a quick update...
It definitely seems to happen when i have wifi on all the time. I used green power to turen off and on wifi periodically and it seem to stop the sleep of deaths and random restarts.
I started using cm7 today..lets see if it stops this from happening. fingers crossed.
thanks you for all the help.

kba712 said:
OK guys...a quick update...
It definitely seems to happen when i have wifi on all the time. I used green power to turen off and on wifi periodically and it seem to stop the sleep of deaths and random restarts.
I started using cm7 today..lets see if it stops this from happening. fingers crossed.
thanks you for all the help.
Click to expand...
Click to collapse
but i didnt use the wifi Atrix also has the sleep-death and random restart issue.
omfg i bought a random bomb
i want to buy a new phone no more Motorola again in my rest life!!!!!!!!

I get this occasionally too on CM7 with a T-mob UK Atrix. Haven't noticed any common denominator personally but I nearly always have wifi on.

Ditto on stock Froyo Orange UK. In performance mode, wifi on/off doesn't seem to be the root cause for me. Hoping that it will improve when I get Gingerbread (probably in 2014 *sigh*)

Related

Sleep of death fix by rooting?

Ive been having the sleep of death problem with the my phone right out of the box. I have updated to MR5 and tried many factory resets.
My question now is that was anyone that had the sleep of death issue been able to solve it by rooting the phone and/or installing a different rom? If yes, this would be a big help because its VERY annoying having to pull the battery 6-8 times a day. Thanks!
Have you tried flashing the SBF?
mastdesi said:
Ive been having the sleep of death problem with the my phone right out of the box. I have updated to MR5 and tried many factory resets.
My question now is that was anyone that had the sleep of death issue been able to solve it by rooting the phone and/or installing a different rom? If yes, this would be a big help because its VERY annoying having to pull the battery 6-8 times a day. Thanks!
Click to expand...
Click to collapse
I wouldn't say that the problem is "solved", but I have certainly experienced it much less frequently after rooting and unlocking my phone (from several times a day to maybe once a week).
The only way to fix the Sleep of Death is by returning the phone. There is a bad batch of them out there. Trust me I know. I picked one up mid August and was stuck pulling the battery every couple of hours even after flashing, hard resets, turning off various radio etc. I finally got the phone swapped out, no issues since.
I picked mine up on August 12th and just after the update of mr5 i ended up getting a new one from the sprint store.
i havent had one issue with this new one. i left it unrooted for about a week and had no issues.
id go to sprint and ask for new phone.
Wtf is black sleep, screen of death??
Sent from my MB855 using xda premium
DEFNUB said:
Wtf is black sleep, screen of death??
Sent from my MB855 using xda premium
Click to expand...
Click to collapse
Lol...
I believe "sleep of death" is when you hit the power button to put your phone to sleep it never wakes back up; just sits on black screen no matter how many times you hit power. Some experience this after updating their device.
DEFNUB said:
Wtf is black sleep, screen of death??
Sent from my MB855 using xda premium
Click to expand...
Click to collapse
the sleep of death is when the phone goes idle and screen goes off (normal so far), but when you go to light it back up by hitting top power button then nothing no matter how long you hold the button - just nothing as if there is no battery in the thing.
Only way to turn phone on is to pull battery, put it back in, then hit power button to turn it back on.
That is screen of death. Mine did it randomly (too many for my taste) before the update, now it has only happened once in the 3 weeks since the update.
distantneighbor said:
the sleep of death is when the phone goes idle and screen goes off (normal so far), but when you go to light it back up by hitting top power button then nothing no matter how long you hold the button - just nothing as if there is no battery in the thing.
Only way to turn phone on is to pull battery, put it back in, then hit power button to turn it back on.
That is screen of death. Mine did it randomly (too many for my taste) before the update, now it has only happened once in the 3 weeks since the update.
Click to expand...
Click to collapse
Lol ^^^ i think i said that....
kennypowders said:
Lol ^^^ i think i said that....
Click to expand...
Click to collapse
yeah, just not necessarily after the update

Can't put to sleep/reboot?

Ok... So I can't turn my tablet off. I have to let it time out for it to go to sleep. I also can't hold the button down to restart the device. Does anyone know how to fix this without killing the battery? That's going to take a while at 65%.
Autobots, ROLL OUT!
Skullmonkey said:
Ok... So I can't turn my tablet off. I have to let it time out for it to go to sleep. I also can't hold the button down to restart the device. Does anyone know how to fix this without killing the battery? That's going to take a while at 65%.
Autobots, ROLL OUT!
Click to expand...
Click to collapse
Sounds like your power switch is dead
Sent from my SPH-D710 using Tapatalk
kingsway8605 said:
Sounds like your power switch is dead
Sent from my SPH-D710 using Tapatalk
Click to expand...
Click to collapse
If it is OP better not let it doesn't or he won't be able to cut it back on. Unless possibly if prime is poered down, plugging in power cord starts it up.
It can't be busted because I can wake it up, just not turn it off. It's like the power button gets disabled when the screen is on.
Skullmonkey said:
It can't be busted because I can wake it up, just not turn it off. It's like the power button gets disabled when the screen is on.
Click to expand...
Click to collapse
I still say the physical switch is busted. Don't know what software bug would cause your issue. In any case, you just have to drain the battery to turn it off, no other way. Stream a few flash based movies with the tablet overclocked.
Clockwork mod from the market can reboot from the app if you are rooted. Quckboot is another. If you have adb on your PC you can reboot using that too.
Sent from my SPH-D710 using Tapatalk
If you have Android SDK installed try adb reboot just to see it isn't hanging on some software problem...
Finally ran out of battery (damn these things last forever and that was only the first power cycle). Rebooted and it works as how it should. Time to see if I can replicate the problem.
Same thing happened to me last night had to drain the battery. wonder whats causing the problem.

Atrix shutting down (or freezing)

I have CM 7.2 installed with CWM Touch Recovery.
My phone has about 1 year and since a few weeks ago I started to find my phone off or totally unresponsive (same as off, I can't say).
The only way to get it back is remove the battery and try several times to put it back while holding the power button down.
Sometimes it doesn't even work and I have to try about 20 times or more.
The phone is not hot and it happens (at least 100% of times 'til now) when is asleep and not during CPU "hard work".
I was wondering if someone has experienced this behaviour and hopefully found a solution.
Thanks
I believe you are experiencing the dreaded Sleep of Death.
If possible, try to flash a new ROM and see if it happens. If it continues, try to go back to stock and see if it still continues because if that's the case then its a hardware problem.
Sent from that Atrix.
tatperson said:
I believe you are experiencing the dreaded Sleep of Death.
If possible, try to flash a new ROM and see if it happens. If it continues, try to go back to stock and see if it still continues because if that's the case then its a hardware problem.
Sent from that Atrix.
Click to expand...
Click to collapse
Thanks for your reply.
I had some reboots trying CM9 and CM10 so I went back to CM7.2 which is great.
I then noticed that reboot didn't worked anymore (e.g. going to recovery mode caused sleep to death not restarting the phone).
Since a few days ago I started to experience the "sleep to death" and so I tried to flash a clean Neutrino to fix a potential SW issue.
The SOD frequency was even higher and the difficulty to restart the phone even more.
I want back again to CM7.2 and now I still have the problem but "only" a few times a day.
I believe is an hardware issue but I have no warranty anymore and so I have no idea how much I would pay to get new hardware components...
It's a pity, I was quite happy about everything else and going to stay with it for a long time (also thanks to XDA and Cyanogen Developers).
Cheers,
Max
tatperson said:
I believe you are experiencing the dreaded Sleep of Death.
If possible, try to flash a new ROM and see if it happens. If it continues, try to go back to stock and see if it still continues because if that's the case then its a hardware problem.
Sent from that Atrix.
Click to expand...
Click to collapse
...since this morning, the phone is not turnig on anymore... at this point I believe is an hardware issue or at least I can't fix by flashing into recovery mode while is not booting at all.
Any advice?
Thanks
maxi2570 said:
...since this morning, the phone is not turnig on anymore... at this point I believe is an hardware issue or at least I can't fix by flashing into recovery mode while is not booting at all.
Any advice?
Thanks
Click to expand...
Click to collapse
By that you mean that the green led does not even light up when you try to switch on? Oh dear.. Might be a damaged Motherboard...
Sent from that Atrix... Motorola, where's my ICS?!
tatperson said:
By that you mean that the green led does not even light up when you try to switch on? Oh dear.. Might be a damaged Motherboard...
Click to expand...
Click to collapse
Exactly.. a few days ago I was able to reanimate the phone by trying several time to reinsert the battery while holding the power switch on.
After a few time, the phone was eventually booting.
Since this morning though, code blue... the seems to be dead.
The only life sign is when, 1 time out of several, I connect USB cable to the phone and the led turns green (fixed). That's it..
It stays green even if I disconnect the cable (battery should be charged) until I remove the battery.
I think this is pretty much every symptom I noticed, here for sharing.
Max
maxi2570 said:
Exactly.. a few days ago I was able to reanimate the phone by trying several time to reinsert the battery while holding the power switch on.
After a few time, the phone was eventually booting.
Since this morning though, code blue... the seems to be dead.
The only life sign is when, 1 time out of several, I connect USB cable to the phone and the led turns green (fixed). That's it..
It stays green even if I disconnect the cable (battery should be charged) until I remove the battery.
I think this is pretty much every symptom I noticed, here for sharing.
Max
Click to expand...
Click to collapse
Those events from a few days ago (when you were still able to turn it on by performing battery acrobatics) should have been a red flag for you - sadly your phone was dying.
Seems now it's officially dead. Not much more you can do. You can take it to a service center, see if they can do anything, but don't hold your breath.
ravilov said:
Those events from a few days ago (when you were still able to turn it on by performing battery acrobatics) should have been a red flag for you - sadly your phone was dying.
Seems now it's officially dead. Not much more you can do. You can take it to a service center, see if they can do anything, but don't hold your breath.
Click to expand...
Click to collapse
I'm going to Motorola Service tonight, I'll share the result hoping that it may help someone else to avoid to brick the phone.
Thanks anyway for you interest, I love Internet for making possible to share even these little experiences with someone I most likely will never see in my life.
Max

my phone won't turn on!

i've had the phone for about 7 days and everything was fine until tonight when i tried to use my phone. the phone won't power on anymore.
i plugged it in for a couple of hours and it still didn't turn on. the battery wasn't low when it died. i also tried holding the volume down button then powering on. I even tried plugging it into the usb. i don't know what else to do.:crying:
is it rooted or unlocked? if so which freegee is it unlocked with? you could always join the irc channel for some help. it may be faster through that
sawdey21 said:
is it rooted or unlocked? if so which freegee is it unlocked with? you could always join the irc channel for some help. it may be faster through that
Click to expand...
Click to collapse
it's completely stock and untouched.
kneemahp said:
i don't know what else to do.:crying:
Click to expand...
Click to collapse
Return it.
Sent from my LG-E970 using Tapatalk 2
My brother actually has a completely stock one and is complaining if the same problem to me. I just told him to return it for a new one. Mine is rooted + unlocked and not suffering from any problems. Possibly a hardware problem or overheating?
My friend just had the same issue this morning,
the phone was very hot and wouldn't turn on.
we tried pressing pwr+voldown and nothing happened. then tried pwr+volup and it then showed the LG log but as soon as we let go of any of the button the logo disappears and nothing else happens.
charging also didn't help
*his phone is un-rooted. So i told him to contact Rogers wireless.
bayardo2001 said:
My friend just had the same issue this morning,
the phone was very hot and wouldn't turn on.
we tried pressing pwr+voldown and nothing happened. then tried pwr+volup and it then showed the LG log but as soon as we let go of any of the button the logo disappears and nothing else happens.
charging also didn't help
*his phone is un-rooted. So i told him to contact Rogers wireless.
Click to expand...
Click to collapse
Sounds like a soft brick. Happened to me a few times. Tell him not to worry. LGNPST would fix this.
Edit: didn't see that it was unrooted. Yeah I think you told him the right thing. That shouldn't happen if he hasn't done anything to his phone.
I have had this happen several times.
If you press (or hold) the power button, do you see a cheap white "battery charging" animation?
I can't say exactly what, or why, it works, but keep at it. I think the magic trick is to hold the power until the LG logo has appeared and the boot animation is about to (or has) started.
Sorry I can't be more specific, but I was panic stricken every time. If this is happening to you, then you understand what I mean.
I hope this helps someone. This phone seems to be full of issues... I'm just hoping the software it's the cause, and not the hardware.
Haraldr Blaatand said:
I have had this happen several times.
...
I hope this helps someone. This phone seems to be full of issues... I'm just hoping the software it's the cause, and not the hardware.
Click to expand...
Click to collapse
Same problem for me, phones stops responding unexpectedly, could be that it's power-off by itself but in order to power-on it I need to press power button for a long time ~30 sec. I was thinking that it's because of SnowJB custom Rom but it seems not, the strange thing that it starts only few days ago and appeas almost every day. May be it's needed to format internal or external SD card to fix it?
romrak said:
Same problem for me, phones stops responding unexpectedly, could be that it's power-off but itself but in order to power-on it I need to press power button for a long time ~30 sec. I was thinking that it's because of SnowJB custom Rom but it seems not, the strange thing that it starts only few days ago and appeas almost every day. May be it's needed to format internal or external SD card to fix it?
Click to expand...
Click to collapse
Yea I have the same issues I tried everything to fix but it always just starts again
Sent from my LG-E970 using xda premium
My LGE971 doesn't turn on
Hello there
My Optimus g E971 doesn't turn on.. it was shut down with low battery ..i tried to put back on charger but it's not charging.
I tried to use different charger , different cable but nothing worked.
I tried pressing volume up/down and power button keys simultaneously but still i got nothing.
There is no lg logo or no back light coming on the screen.
I am confused ..
Plz help guys..
That sounds like you need new battery
Sent from my LG-E970 using xda app-developers app

[Q] shutdown in deep sleep

hello,
i have this problem with my gt-i9100.
sometimes when my phone enters deep sleep after a time I can't turn it back on. I've tried calling it, it sounds as if it'd be turned on and ringing from the caller phone, but the sgs2 does nothing, as if it'd be turned off. I can only enter download/recovery and reboot from there
I currently have neatrom xxlsj full, happens with other ics/jb roms as well.
any ideas?
Freshz24 said:
hello,
i have this problem with my gt-i9100.
sometimes when my phone enters deep sleep after a time I can't turn it back on. I've tried calling it, it sounds as if it'd be turned out and ringing but the phone does nothing, as if it'd be turned off. I can only enter download/recovery and reboot from there
I currently have neatrom xxlsj full, happens with other ics/jb roms as well.
any ideas?
Click to expand...
Click to collapse
Sleep of death. Try to change your kernel
Sent from my Nexus 7 using xda premium
so far so good, but i've tried several and all seem to have this problem.
no battery issues?
what kernels and ROMs have you tried?
gastonw said:
no battery issues?
what kernels and ROMs have you tried?
Click to expand...
Click to collapse
come to think about it, i think my phone was like 50% last night, then went to sleep and in the morning it was off and had 0% battery. I'll have to check more carefully, that might be it. Other than that during normal usage i find the battery life quite normal.
this issue happens in wanamlite/neatrom with their respective kernels
i don't remember having this issue in ressurection remix, but i found it quite laggy and even after fixing permissions/reinstalling rom i was getting force crashes while going through settings, so i didn't hang around it too much.
betterbatterystats app is good to finger whats goin on with the battery, in relation to the rom u r actually on.
you can also try cm or stock to see what happens.
from sii xda-ded
i was right, the battery drains like hell when it's in sod.
came back to stock. i'll see what happens
what's going on?
http://dl.xda-developers.com/attach...b15216/50dcdcf8/1/5/9/6/8/9/0/shot_000003.jpg
http://dl.xda-developers.com/attach...ac0520/50dcdcec/1/5/9/6/8/8/9/shot_000002.jpg
Freshz24 said:
what's going on?
http://dl.xda-developers.com/attach...b15216/50dcdcf8/1/5/9/6/8/9/0/shot_000003.jpg
http://dl.xda-developers.com/attach...ac0520/50dcdcec/1/5/9/6/8/8/9/shot_000002.jpg
Click to expand...
Click to collapse
geez, that's a hell of a drop there. Try calibrating....but your looking at a wipe & probably a faulty chip (u better hope not, it's not fun when it's not hardware).
I've seen a couple of guys with this problem, hell sometimes i unplug mine at 65 and goes up to 68 on it's own.
I recall a portugese guy that had a problem like this, he could go from 70% to 1% in a blink; he did get another battery tho.
damn, most likely faulty chip.
i'll try calibrating. either way, i still have the warranty. sucks anyway, they're slow

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