Has anybody experienced a dead pixel on their Sony Tablet S?
I have 1, not a big deal, but when you spend £400 on a device, you become very aware of it and you do not expect it to happen after a few days of buying it.
Im just seeing if anybody else is in the same boat, and if so, what they did about it?
Haven't exclusively looked, but I normally notice that sort of thing
I'd take it back, it's a genuine manufacturing defect. If they give you some BS about repairing just say you want a straight refund then buy another one, that's what happened with my Dell Streak.
Dunhamzzz said:
Haven't exclusively looked, but I normally notice that sort of thing
I'd take it back, it's a genuine manufacturing defect. If they give you some BS about repairing just say you want a straight refund then buy another one, that's what happened with my Dell Streak.
Click to expand...
Click to collapse
Thanks for the advice. I was going to pop to the store tonight and see what they say, but I know some stores can be a bit funny about things like that.
Aren't a certain amount of dead pixels considered ok though?
The Alpha Gamer said:
Aren't a certain amount of dead pixels considered ok though?
Click to expand...
Click to collapse
Not when you spend a large sum of money on a tablet it isnt.
Anyway, managed to swap it it this evening thanks
Had that issue too....exchanged it for a new one..so far so good..weird thing was though, before I returned the one with the dead pixel, I did a factory restore to wipe all my info. After that the pixel was fine lol Still, didnt want to take the chance and just exchanged it.
Did you tell them you had issues with pixels or did you make something up to exchange it?
I told them it was a pixel issue...The guy turned it on, and like I said, it didn't show up because of the factory reset. I told the guy that I didnt want to take a chance and they gave me a new one.
No dead pixels here and havent seen any on a device in a few years. This is 2011. It shouldnt happen.
Sploogie said:
Has anybody experienced a dead pixel on their Sony Tablet S?
I have 1, not a big deal, but when you spend £400 on a device, you become very aware of it and you do not expect it to happen after a few days of buying it.
Im just seeing if anybody else is in the same boat, and if so, what they did about it?
Click to expand...
Click to collapse
had 1 stuck pixel. went away after a couple taps. don't like that I had to do it but at least it's gone
Related
I had to return my g tablet to office depot for having 3 dead pixels. And now the replacement has about 5 dead pixels. Out of the box they were fine. But after using them for about 2 days the dead pixels happen. Both times I was running vegan gingerbread. Also none of them came with screen protectors. So is this just bad luck or something else?
certainly bad luck.
Non of the newer stock has any screen protectors (was confusing owners into thinking they got a faulty screen).
If the dead pixels were newly developed, did you try some of the online dead pixel re-activation applications ? Jscreen fix is one of them but requires java to run so not sure if it would run on the gtab.
aasoror said:
certainly bad luck.
Non of the newer stock has any screen protectors (was confusing owners into thinking they got a faulty screen).
If the dead pixels were newly developed, did you try some of the online dead pixel re-activation applications ? Jscreen fix is one of them but requires java to run so not sure if it would run on the gtab.
Click to expand...
Click to collapse
Any others?
outdooz said:
Any others?
Click to expand...
Click to collapse
https://market.android.com/details?id=uk.co.technicalmargaret.game.pixelfixer
https://market.android.com/details?id=com.jscreenfix.android2
outdooz said:
I had to return my g tablet to office depot for having 3 dead pixels. And now the replacement has about 5 dead pixels. Out of the box they were fine. But after using them for about 2 days the dead pixels happen. Both times I was running vegan gingerbread. Also none of them came with screen protectors. So is this just bad luck or something else?
Click to expand...
Click to collapse
How do you find these dead pixels? As the gtab is using a standard mass produced netbook screen, you would think dead pixels would be unlikely. I don't notice any on mine, but then again I haven't really checked each pixel.
I dont look for them, I just notice little black spots on the screen then go to wipe it off but come to find out its the actually screen. Then I get a pixel detecter from the market and then find about 5 others.
outdooz said:
I dont look for them, I just notice little black spots on the screen then go to wipe it off but come to find out its the actually screen. Then I get a pixel detecter from the market and then find about 5 others.
Click to expand...
Click to collapse
You sure you're not just seeing the digitizer substrate?
No, I see the the others dots that are in rows. I just took the second one back to office depot and the tech looked at it and confirmed that they were dead pixels. My next one is getting here Wednesday so hopefully the 3rd one is ok.
Would the software have anything to do with it? Because it seems like when I install Gingerbread they show up.
Quit installing gingerbread
outdooz said:
Would the software have anything to do with it?
Click to expand...
Click to collapse
not at all.
thebadfrog said:
Quit installing gingerbread
Click to expand...
Click to collapse
Why? Could it actually mess with some display thing? I might just install vegan 5.1.1 and give it a few days then install gingerbread and see what happens.
Crumbs get under the screen... ;-)
K J Rad said:
Crumbs get under the screen... ;-)
Click to expand...
Click to collapse
I looked at them with a magnifying glass and its actually pixels.
outdooz said:
I looked at them with a magnifying glass and its actually pixels.
Click to expand...
Click to collapse
I guess it wasn't as funny as I thought...
The ROM you install is not likely to be causing bad pixels. Bad pixels happen because manufacturers can't test every component with driving cost up so they ship the items and leave it to the customer to be final quality control. When buying at the low end of the cost spectrum you can expect more defects. The overwhelming majority of people won't even notice a few bad pixels or at least won't care and the manufacturers know that so it's cheaper for them to deal with the few people who do care through customer service than to fix the problem with higher cost parts.
outdooz said:
Why? Could it actually mess with some display thing? I might just install vegan 5.1.1 and give it a few days then install gingerbread and see what happens.
Click to expand...
Click to collapse
No the rom would not be causing dead pixels. You sound half convinced of this so I figured you should just not install gingerbread anymore.
Maybe take it back and get an iPad
thebadfrog said:
Maybe take it back and get an iPad
Click to expand...
Click to collapse
Are you working on commission?
I wouldn't care if they were just 1 pixel. But its at least 6 dead pixels grouped together and other black dots all of the screen. Ill install gingerbread again and it it happens again Im not going to exchange it at office depot. I will call viewsonic and get them to exchange it.
outdooz said:
I wouldn't care if they were just 1 pixel. But its at least 6 dead pixels grouped together and other black dots all of the screen. Ill install gingerbread again and it it happens again Im not going to exchange it at office depot. I will call viewsonic and get them to exchange it.
Click to expand...
Click to collapse
I'm quite sure you're NOT seeing dead pixels. Just return it, because every one you get is going to look that way. Unless someone drop-kicked it at office depot, of course, that would never pass the electronic inspection at the factory where the panels are made.
And no, the rom/os type won't make any difference.
Return it for a refund, and get something with a different style of LCD.
schettj said:
I'm quite sure you're NOT seeing dead pixels. Just return it, because every one you get is going to look that way. Unless someone drop-kicked it at office depot, of course, that would never pass the electronic inspection at the factory where the panels are made.
And no, the rom/os type won't make any difference.
Return it for a refund, and get something with a different style of LCD.
Click to expand...
Click to collapse
I am seeing them. The tablets don't come that, they get them about after 2 days. Every time the tech at office depot says its dead pixels and confirms that I can exchange it. I think they just have a bad batch of the ones they stocked their shelves with. They ordered the one thats coming tomorrow so hopefully it is going to be ok. Like I said before, If it happens again, I am sending it to viewsonic.
outdooz said:
I am seeing them. The tablets don't come that, they get them about after 2 days.
Click to expand...
Click to collapse
Well, that's even more odd. I have NEVER heard of an LCD developing dead pixels days later. Ever.
Good luck with it, whatever it is.
Hi!
Just got a Transformer Prime from Bestbuy! It is amazing. Only problem, two dead pixels about an inch apart at the middle of the screen! Wifi is fine, given that it is a known issue. And GPS is mostly non existent but I have a phone for it, and I hardly use it.
I talked to my friends at the Droid X2 forums and I feel that I can live with it! I may get a worse one next if I return it, if I get one that is. Best buy is out of stock and Amazon won't ship one till March 21st... Besides unless the screen is totally dark and at full brightness I can not notice it. I've been playing with it and even at auto brightness with a totally dark screen I can't notice it.
I'll test it for a week and see if I can live with it, else returning it. But I mostly feel I'll keep it. I love the Prime and I don't wanna go for Samsung tab 10.1 or anything else.
What do you guys say?
Anyway, hello to you all!!!
Personally i'd swap it, hate to be debbie downer but it could cause more problems down the road.
new is new and should not have anything wrong with it. I'll be the one to mess up my product, thank you very much.
I'd return it.
Agreed! welcome, but i too would return on the dead pixel premise. You have lasted this long without a prime, wait for a good one.
glad to hear you like your device. but swap it St best buy for another with no dead pixels. cuz once your return period up from best buy, Asus won't fix or replace device for only 2 dead pixels. specifically stated in warranty card of prime about details surrounding minimum amount of dead pixels required to qualify for warranty. n its alot and have to be in one place.
but if those pixels not really bothering you, then keep it. there's some apps on the market to supposedly fix pixel issues or screen issues. decision is yours. I'd swap it. but if you don't and satisfied, that's all that matters.
demandarin said:
glad to hear you like your device. but swap it St best buy for another with no dead pixels. cuz once your return period up from best buy, Asus won't fix or replace device for only 2 dead pixels. specifically stated in warranty card of prime about details surrounding minimum amount of dead pixels required to qualify for warranty. n its alot and have to be in one place.
but if those pixels not really bothering you, then keep it. there's some apps on the market to supposedly fix pixel issues or screen issues. decision is yours. I'd swap it. but if you don't and satisfied, that's all that matters.
Click to expand...
Click to collapse
I'd like to swap it ideally, but I won't get a prime anytime soon again then. Bestbuy has no more of them in stock and so is the case with Amazon. I need to wait a few weeks to get from Amazon and I dunno about Bestbuy. Then again, what is the guarantee that the next one won't have dead pixels, right?
A friend of mine said he got a Xoom a year back and it had a dead pixel from day one, like mine. But he loved the Honeycomb OS so much he didn't care to return it and he never bothers about (or even remembers) about the dead pixel anymore! I asked and he says it is fine and it is not like the dead pixel starts to spread and cause more pixels to die. If you have a dead pixel at day one and take care of your device, you'll only have the same dead pixel after 1 year too. So, I don't think this will eventually ruin my device. In fact, my Droid X2 phone has a dead pixel and I never bothered at all and the screen is fine.
Anyway, what do you say? Can it cause more dead pixels later? And what are the chances I have other problems with a replacement Prime, if I return it?
I have never heard of dead pixes potentially causing more dead pixels down the road. If anything I have heard that dead pixels can actually go away over time.
Personally I would keep it until the return period is about to expire and then decide if it is something you can't live with. BestBuy may have one in by then or might be able to order an exchange unit for you. Although I have been hearing people say that BestBuy is pulling the prime off shelves because of a high return rate. So keep that in mind if you do return it; it may be a while before you are able to find another one. And the replacement may be worse or even have other problems.
litetaker said:
I'd like to swap it ideally, but I won't get a prime anytime soon again then. Bestbuy has no more of them in stock and so is the case with Amazon. I need to wait a few weeks to get from Amazon and I dunno about Bestbuy. Then again, what is the guarantee that the next one won't have dead pixels, right?
A friend of mine said he got a Xoom a year back and it had a dead pixel from day one, like mine. But he loved the Honeycomb OS so much he didn't care to return it and he never bothers about (or even remembers) about the dead pixel anymore! I asked and he says it is fine and it is not like the dead pixel starts to spread and cause more pixels to die. If you have a dead pixel at day one and take care of your device, you'll only have the same dead pixel after 1 year too. So, I don't think this will eventually ruin my device. In fact, my Droid X2 phone has a dead pixel and I never bothered at all and the screen is fine.
Anyway, what do you say? Can it cause more dead pixels later? And what are the chances I have other problems with a replacement Prime, if I return it?
Click to expand...
Click to collapse
Order from Amazon, they ship a lot quicker than the estimated date lately. Order my Champaign 2/26 with estimated shipping between 3/17 and 3/23, it actully shipped 3/1.
if you satisfied with it, then I'd say keep it. anything goes wrong down the road, you can always use your 1yr. warranty on it.
Hello guys, so a couple weeks ago I noticed my screen had a dead pixel on it. Unfortunately I didn't have the time to deal with Verizon then but now I do and I just have a few questions for those of you who have gotten warranty replacements.
-What numbers should I have ready before calling them.
-Is it still possible for me to do this even though I'm not the account owner.
-What's the actual process of getting a new phone, do they send a new one out and I send in the broken one or the opposite.
Thanks guys
Sent from my ADR6425LVW using XDA
You need to be an authorized user on the account or the account owner. You just call them and tell them your problem. You don't need any numbers ready just the phone number for the phone. They will send you a replacement phone with a return package. You send your broken phone back to them.
All done.
Ok cool thanks now to deal with the fun that is customer support Yay. Thanks man :-D
Sent from my ADR6425LVW using XDA
Unless it is REALLY bad, IE multiple dead pixels, I personally wouldn't replace it. I've had many miserable experiences with with "CLNR's", if you're outside the 14 days, I would keep it. You can do what you want, of course. But chances are, given my many experiences, you will have something equally worse with the phone you get in return.
1454 said:
Unless it is REALLY bad, IE multiple dead pixels, I personally wouldn't replace it. I've had many miserable experiences with with "CLNR's", if you're outside the 14 days, I would keep it. You can do what you want, of course. But chances are, given my many experiences, you will have something equally worse with the phone you get in return.
Click to expand...
Click to collapse
I had to go through 3 Rezounds for my fiance before getting the current one. The first one had some issue where the screen would flicker. Second one would get EXTREMELY hot. Third one is working fine right now.
Cares said:
I had to go through 3 Rezounds for my fiance before getting the current one. The first one had some issue where the screen would flicker. Second one would get EXTREMELY hot. Third one is working fine right now.
Click to expand...
Click to collapse
Exactly, so I would say that a dead pixel is the best of the possible issues OP could have. I personally wouldn't return mine over that.
1454 said:
Exactly, so I would say that a dead pixel is the best of the possible issues OP could have. I personally wouldn't return mine over that.
Click to expand...
Click to collapse
But you could keep returning until you get something you like...if you're okay with the hassle that is...
Did anybody else notice dead pixels and what did they do? I do also have the gap at the top.. Suggestions? Thanks in Advance.
I have one stock pixel on top and I down want to go change the phone and get soethin worse
Sent from my HTC One using xda premium
You're right.. thats what I am afraid of too.. i mentioned in another thread that i may wait until it officially releases on May 1st and try.
I havent seen dead pixels on any electronic in some time. I guess I shouls consider myself lucky.
However, 1 dead pixel out of 2M is still quite a tiny fraction. Haha. I didnt have a point.
mettleh3d said:
I havent seen dead pixels on any electronic in some time. I guess I shouls consider myself lucky.
However, 1 dead pixel out of 2M is still quite a tiny fraction. Haha. I didnt have a point.
Click to expand...
Click to collapse
I remember seeing many iPhone 3gs models with dead pixels from one end to the other end
Never on android devices ...yet !
Sent from my HTC One using xda app-developers app
---------- Post added at 02:41 PM ---------- Previous post was at 02:37 PM ----------
LostMyMarbles said:
Did anybody else notice dead pixels and what did they do? I do also have the gap at the top.. Suggestions? Thanks in Advance.
Click to expand...
Click to collapse
The Gap Issue
If your within your 14 days exchange it , if you got It outright full price you have 30 days .
Personally if it's very minuscule and not worth crabbin over ,just let it be .
HTC would not have let this go if they thought it would pose a negative Sales risk.... or hurt the lcd with dirt and debris.
And by the way ''The gap ''It's on almost every device just fyi.. probably a million .
Sent from my HTC One using xda app-developers app
LostMyMarbles said:
Did anybody else notice dead pixels and what did they do? I do also have the gap at the top.. Suggestions? Thanks in Advance.
Click to expand...
Click to collapse
i had 3 htc one's, all of them has stuck pixels.. i got my first htc one online and sadly i got a refurbished one, it has 4 stuck pixels to any color and a gap top-to bottom side was perfect tho. so i returned it and i will get my money back within 30 days i think. so i decided to my local tmo store and got another one, but it has 1 tiny stuck pixel which is annoying at night time, its noticeable in black background so i went back to tmo and they give me a new handset and it give me the same result so what i did is just return the item and got refunded again.. the handsets i got from tmo store was build way better than the one i got online, it is almost perfect but there still gaps of course.. so once i return the handset i ask them to give me a call once they get a new batch in stock. so hopefully next time i will try to buy one, i'm getting a better batch. x finger to me..
Jayr1987 said:
i had 3 htc one's, all of them has stuck pixels.. i got my first htc one online and sadly i got a refurbished one, it has 4 stuck pixels to any color and a gap top-to bottom side was perfect tho. so i returned it and i will get my money back within 30 days i think. so i decided to my local tmo store and got another one, but it has 1 tiny stuck pixel which is annoying at night time, its noticeable in black background so i went back to tmo and they give me a new handset and it give me the same result so what i did is just return the item and got refunded again.. the handsets i got from tmo store was build way better than the one i got online, it is almost perfect but there still gaps of course.. so once i return the handset i ask them to give me a call once they get a new batch in stock. so hopefully next time i will try to buy one, i'm getting a better batch. x finger to me..
Click to expand...
Click to collapse
Yea, I just called to get an exchange, i'm crossing my fingers that I get a good one.. lol. I will get it on the 6th so.. here's hoping! And hope you get a good one too
I have 2 stuck pixels on the bottom that you can hardly see, especially when you're outside. I don't notice it, but only when the screen is pitch black and focusing it dead on.
Something I can live with especially I have 0 gaps and the speaker grills are flushed with the screen.
If it's something minor, just stick with it. In my experience, you'll just end up getting another unit that may be worse.
I can agree that I have not seen any dead pixels in a long time–The last time I remember seeing one was when a child poked my laptop screen. Other than that, have you dropped or damaged the phone in any way?
LostMyMarbles said:
Yea, I just called to get an exchange, i'm crossing my fingers that I get a good one.. lol. I will get it on the 6th so.. here's hoping! And hope you get a good one too
Click to expand...
Click to collapse
ikr.. well i haven't ordered anything yet, i just keep calling all t-mo store near by me and keep asking when do they get the unit. some store said their order was back order or something and someone said they just have an order in line and they don't know when it will arrive in store.lol.. i don't wanna order anything online now since the handset i received wasn't sealed. it looks like a return from someone.. lol. i just want my $500 bucks handset to be perfect just like the way i earn that bucks..LOL! well i hope you will get a good one tho.. good luck to both of us..hehe
I ended up talking to a phone tester that works for LG here in San Diego. She's from South Korea, she deals directly with corporate in Seoul and translates for them. I told her my V10 is a glitchy freakhouse and that it was all her fault.
She said they know that a certain percentage of the phones are defective with overheating, GPS failure and other issues. She didnt tell me what percentage though so not sure how wide reaching this is. I realize that missing fact makes this a little less valuable info but I thought it was interesting enough to share.
No product is perfect. I've dodge most of the issues I see here in the forum, only heating issue I had was trying the set up a email with Exchange server.
Like you said a number would be interesting. Did she indicate it was a hardware or software issue?
jbraft said:
Like you said a number would be interesting. Did she indicate it was a hardware or software issue?
Click to expand...
Click to collapse
Don't even fall for that crap.
I am with my third V10, all of them with dead píxels and screen issues...LG quality control is a joke.
jbraft said:
No product is perfect. I've dodge most of the issues I see here in the forum, only heating issue I had was trying the set up a email with Exchange server.
Like you said a number would be interesting. Did she indicate it was a hardware or software issue?
Click to expand...
Click to collapse
She didnt and wouldnt know and I'll tell you why. She explained their process. The testers just sit in an office and play with the phones, they dont use them in their daily lives. Then they send all issues to LG R&D who are supposed to diagnose and fix the issues.
Maybe they have other people doing more in-depth desting, I dont know but she is a contract employee of LG.
Visa Declined said:
Don't even fall for that crap.
Click to expand...
Click to collapse
I'm not sure what your intention is here but if we dont bring things like this to light then we're not doing anything to help all the people who are getting bad GPS, dead pixels, etc. that is screwing up their daily lives and causing a ton of hassle. I'm not an activist but I'm also not going to completely ignore it when this phone got me all excited, cost me $700 and then turned out to screw up my week and waste a bunch of my time.
arman3986 said:
I am with my third V10, all of them with dead píxels and screen issues...LG quality control is a joke.
Click to expand...
Click to collapse
Yup, I agree. I'm going to return the one I have today or tomorrow. I want this phone to work so bad. I might try a new one, one more time.
Yea, not sure if its true but I have read in many forums how phones don't work properly out of the box and most were fixed by doing a reset on the phone. The first V10 I had was great except for WiFi. I get over 100 Mbps at home and every device gets the same speed. However, the V10 was reaching 10 Mbps...after the reset it worked great and speed was up. I did end up exchanging for a new one (just to make sure I had a good phone, why I got to do a reset to fix a new phone) and the new V10 is great, out of the box. I get GPS lock quick, great WiFi and no lag.
Apache0c said:
She didnt and wouldnt know and I'll tell you why. She explained their process. The testers just sit in an office and play with the phones, they dont use them in their daily lives. Then they send all issues to LG R&D who are supposed to diagnose and fix the issues.
Maybe they have other people doing more in-depth desting, I dont know but she is a contract employee of LG.
I'm not sure what your intention is here but if we dont bring things like this to light then we're not doing anything to help all the people who are getting bad GPS, dead pixels, etc. that is screwing up their daily lives and causing a ton of hassle. I'm not an activist but I'm also not going to completely ignore it when this phone got me all excited, cost me $700 and then turned out to screw up my week and waste a bunch of my time.
Yup, I agree. I'm going to return the one I have today or tomorrow. I want this phone to work so bad. I might try a new one, one more time.
Click to expand...
Click to collapse
Since english is not my primary language I will do an extraordinary effort to do this...I've passed for 4 V10's already. I was waiting by 9.00am October the 30th to get this wonderful device LG announced that hit every single check mark that I always wanted in a smartphone. My first impressions should've sufficed cause the first one they brought was scratched out of the box, yes, the metal bands were scratched, so obviously I asked for another and that one was ok at least on he outside.
After less than a month I started to notice some weird behavior when displaying some content with the brightness maxed to 100%...dead pixels everywhere( I made a post). I exchanged that unit to and to make the story short I am with my 4th V10(counting the scratched one) and this one has "only" one dead pixel(or an array cause I don't think we can spot one pixel on this devices with our bare eyes) with no other issues so am keeping it fighting my OCD every time I think about it. I don't want to call T-Mo again and put another exchange request cause I know it will come with dead pixels and/or other more problematic issues.
LG quality control is a joke, at this price point dead pixels policy should be 0.
http://forum.xda-developers.com/lg-v10/help/how-lg-t3264290/page2
http://forum.xda-developers.com/lg-v10/help/dead-pixels-everywhere-t3263826
i have a lot of dead pixels and experiencing image retention issues. can someone help me? i dont know what to do.
Same here.
I have around 8 dead pixels on my phone, and my phone has guaranty but after contacting with guaranty they said only can repair and replace my phone lcd with another one.
SHAME ON YOU LG ???
I only see people complaining about phones bought from USA operators/stores, none bought on Amazon or other countries, I wonder
I bought my v10 on launch from vzw. No issues since day 1. Everything is spot on including the fingerprint sensor.
Sent from my VS990 using Tapatalk
in99flames said:
I bought my v10 on launch from vzw. No issues since day 1. Everything is spot on including the fingerprint sensor.
Sent from my VS990 using Tapatalk
Click to expand...
Click to collapse
I suspect most of the "complaints" are propaganda from the competition
For complaints. Try a different brand if your not happy with LG. Make both you and LG happy, and move on.
I have had my V10 since December (from T-Mobile). Initially no problems to report, but the image retention issue has become progressively worse (as I type this, the image of this site is being temporarily "burned in"), and the GPS has only recently been failing to connect for navigation. my father also got a V10 the same day, but does not report these issues. User activity may be leading to a faster declining lifespan of phone, but both phones have had a drastic increase in overheating since receiving the Marshmallow update, which may be playing a role in the even greater descent into decomposition.
I've been a big fan of LG phones for years, but the V10 may not be able to keep up with the demand (I'm 19, so like most millennials, I use my phone constantly-possibly why I have this issue)
So my LG V10 has been perfect from day one. Now lets assume that every post on this thread is factual.
Then all we can do is say sorry it was you that got the bad phone, if you add all the posts here it's still less the half a percent bad phones, that's a pretty good number.