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Ive had many "not registered" errors when trying to place a calls over WiFi and called in for support to TMo many times. The third week and the fourth or fifth "PDA" service guy went all out and then gave up and turned me over to "Loyalty". Its like getting switched to the inquisition. THEY told me, 'bad news' Vibrant can't make calls over WiFi. SO I confessed it only worked 50% of the time.
When I agreed to take the phone, TMo said it would support UMA. In the mean time I think they decided they would not support UMA. I can call TMo phone mail no problem and the phone rings and then disconnects. It will make a call from "voice" but shows the not registered error when I dial a number. It has to be TMo router settings. They offered to send me a 3G Curve which they said would support UMA telephony, but they had no other phones - oh yah maybe the "Shaddow" was available but even they wouldn't go so far. I'm SOOOO sick of RIM, really, really sick. So I rejected that. So now I'm making calls and receiving calls over WiFi, but not reliably and with no support.
I'm fairly certain this is the tip of the big iceberg. My Vibrant was very early pre-purchase, so it might not have had all the TMo down mods. Never the less, it seems crazy that I would pay them to use my own DSL/WiFi as I seem to be doing with my HTC Incredible/Verizon phone. It works great, but of course I pay.
TMo gave me some questionable information regarding using Vonage, which I found does is not suposed to work with the Vibrant. They also said no Android phone will work with TMo hot spots, which I am inclined to accept. It appears all the carriers will do anything to keep a branded hand set off of free WiFi telephony. So I'm trying Google Voice. It registers, but I have so far not recieved a call to my new Gvoice phone number.
Do I need to root the phone? Are there apps that will help? Does any one out there think the 2.2 upgrade with the TMo holy water has a ghost of a chance of making WiFi phone calls without a TMo charge? My Incredible/Verizon still tethers on PDA-net and I think that is not charged. But I'm not clear on that either.
I just pre-bought a Tab through Cell Phone Hut. I will see if a device free of TMo tweeks will route telephony over WiFi. All I really need is a cheep pre-paid SIMS card for OTA. It's nuts thinking to pay 3G or 4G OTA data rates when the same data is free over WiFi. There will be many Android apps to do all your data I/O when you are in range.
cheers all... thx for any light on this!
Umm what? You're able to make calls on wifi 50% Of the time. You can make Google voice calls over wifi? You were told the vibrant would have uma? ?? Maybe I'm misunderstanding you but....
Google voice is NOT a voip service so i think you're misjudging its use.
Vibrant was never said to have wifi calling, just like every other android.
An app called kineto was recently announced that does wifi calling but its not uma. it doesn't hand off to cell network. Its announced to be available for the new mytouch n moto defy.
Also, tmo uma will no longer give you 'free calling'. It takes from your minutes so its only real advantage is to extend coverage.
I'm a woman. Stop assuming everyone on this forum is a bro, dude, or man. Sent from my Vibrant.
The Vibrant hasn't been confirmed to ever get Wifi calling but it was demo'ed on a Vibrant running 2.2. The feature could possibly be added to the vibrant once it receives the 2.2 update.
This is strange. We've had our vibrants about a week. When I'm home I have the Wifi turned on. The signal bars drop to zero. I have just assumed that my voice calls were going over Wifi to our DSL modem over the Internet.
Note: We happen to have a T-Mo wireless router from back in the days when we were using it with our Blackberries to keep the minutes down. Subsequently T-Mo switched us to an unlimited plan, but we still use this router for one hard-wired home line.
KnottyBitz said:
This is strange. We've had our vibrants about a week. When I'm home I have the Wifi turned on. The signal bars drop to zero. I have just assumed that my voice calls were going over Wifi to our DSL modem over the Internet.
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Click to collapse
Signal bars dropping to zero is just a visual indicator; doesn't necessarily mean there is zero signal, just not enough signal to flip the visual indicator. This happens to me quite a lot - I have no signal, but someone calls me and the call quality is fine.
In any case - basic logical fallacy - correlation does not necessarily imply correlation. Although it would be super nice to make calls over wifi!
<------ Tmo Retail Rep
There is no Android phone that supports UMA at the moment. The only Android that will have UMA that has been announced so far is the myTouch HD. Not sure why someone would tell you the Vibrant has the feature.
Not only that, 0 bars doesn't mean no service. The circle with a slash means no service
I'm a woman. Stop assuming everyone on this forum is a bro, dude, or man. Sent from my Vibrant.
Where was it ever said that the Vibrant would have UMA? Its one thing if a rep was mistaken but no slick, ad, spec sheet, or anything else that I recall ever implied that UMA was going to be available. I came from a Blackberry to the Vibrant so I felt I was aware that UMA was not available.
UMA in Android NOT
Apparently Android has no UMA support, but a lot of people want it:
Check out Issue 6242 - Google's board for android code / issues.
I am thinking about moving to vibrant and tmobile. the only thing that is stopping me is the lack of uma support on the vibrant. Does anyone know whether this is capability will be added with the 2.2 update??
Have you guys not tried any of the new leaked froyo roms? They all have wifi calling and it works, although its not uma and doesn't hand off it works great. This is actually a Godsend for I have had Tmobile for 7 years and I get no service in my house, finally a solution. I'm not sure this will be released in the upcoming froyo update or it was just pulled from the Mytouch4g and they made it work for our phones.
I don't know if anyone else is having this issue, but it appears I am not receiving some calls and/or receiving text late or not at all. I wondering if setting the Roam setting to "Sprint Only" or "Automatic" makes a difference. This seems to be an off and on issue. Also it is starting to get on my nerves when I get text VMs atleast 3 hours after the call was made to me (keep in mind my phone never rang during those calls).
Anybody have any solutions, besides throwing this cool "buggy ass" phone against the wall?
This is a nice phone but it definitely has some bugs to be worked out. Or is all the problems related to Sprint's F'd up signals? My wife has the EVO3D and has none of these issues... wtf.
WUESTSIDER X!
Sent from my EVOLTE using xda premium
I am also having the exact same problem. I have tried playing with all the mobile settings and updating prl without success. This issue is intermitent. Also, I am periodically getting the unable to detect time/timezone message.
I am about to call Sprint, but was hoping to find a solution here. Please let me know what you find out.
wuestsider said:
I don't know if anyone else is having this issue, but it appears I am not receiving some calls and/or receiving text late or not at all. I wondering if setting the Roam setting to "Sprint Only" or "Automatic" makes a difference. This seems to be an off and on issue. Also it is starting to get on my nerves when I get text VMs atleast 3 hours after the call was made to me (keep in mind my phone never rang during those calls).
Anybody have any solutions, besides throwing this cool "buggy ass" phone against the wall?
This is a nice phone but it definitely has some bugs to be worked out. Or is all the problems related to Sprint's F'd up signals? My wife has the EVO3D and has none of these issues... wtf.
WUESTSIDER X!
Sent from my EVOLTE using xda premium
Click to expand...
Click to collapse
I have the same problem and I called Sprint and they told me they were having issues everywhere they are doing Network Vision upgrades cuz of towers being taken offline for the changes so you may be getting some of that
Sent from my Transformer Prime TF201 using Tapatalk 2
kc8emd said:
I am also having the exact same problem. I have tried playing with all the mobile settings and updating prl without success. This issue is intermitent. Also, I am periodically getting the unable to detect time/timezone message.
I am about to call Sprint, but was hoping to find a solution here. Please let me know what you find out.
Click to expand...
Click to collapse
I have researched the issue and it appears this issue is not uncommon. There is already an established post started for this issue, titled; "Anyone else having reception/signal issues?" Right now it appears one the ways to fix this issue is having Sprint re-provisioning your phone. Some have claimed this has helped.
I am planning on doing this myself sometime today.
But it does seem to be a Sprint conectivity issue and/or an issue with the phones antenna.
So I called Sprint and they had me reactivate, but signal still seemed to be a problem as it still roams. They recommended I take it in and get it replaced. So that is what I am going to do as I am just under the 14 day period.
not receiving calls
are you guys still having the same issue or have a work around?
I'm also not getting calls and when I try to make calls, I receive text messages that was sent in the past. I tried to contact customer support but all they've done was have me update profile and restart the phone. This is getting ridiculous specially missing some important calls.
Complain and get a free Airave. Then you'll have perfect call quality and 5 bars everywhere in your house. Done.
Sent from my EVO using XDA
I have been missing lots of calls the lastbfew days, and even wasnable to replicate the issue at my house. If my wife's phone calls mine, it will ring until voicemail on her end,and I get nothing on mine unless I leave a voicemail. I have steady, if not great signal on both (100ish DB).this is only the case for incoming calls, as I can always call out from home with no problems.
I tried that scenario a coupl dozen times, and got through 4 times.
I found two workarounds so far that seem to work consistently. (Both from other threads, can't take credit for finding them, but I did test them extensively. )
1. If I am on another call, I will get the incoming call everytime. I just dial voicemail and have someone call me to test. Without fail, the call center through.
2. Turning GPS and all location services on under settings -location. Strangely enough,all of my dozen test calls have gone through after turning GPS location on. Turning it off brought the usual 20% call success rate back.
Odd to say the least...
PsiPhiDan said:
Complain and get a free Airave. Then you'll have perfect call quality and 5 bars everywhere in your house. Done.
Sent from my EVO using XDA
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Click to collapse
It isn't a signal issue, the phones just don't ring. I have this issue and have full bars when attempted calls do not come into the EVO LTE. I can make calls out fine, just no received calls. Also to make this a more peculiar issue, I go down the highway a couple miles and it works fine.
I have called Sprint and followed a blog on sprint.com http://sprint.r.delivery.net/r/c/r?2.1.GT.2Z2.1hiUnF.DfhoXq..N.1QNCs.4RAa.bW89MQ__DObeFTE0 where others have the same issue, even in the same town. Sprint has followed up with no issue and ticket closed. It is currently open again..
My girlfriend broke up with me over theses missed text messages
and i missed important calls. I called sprint he had me turn off the phone while they refreshed it. Working ok so far i will say this i unrooted my phone and when i woke up i had 48 text messages from the previous week and eight voice mails from three days ago, i wonder if everyone with this problem was rooted as well.
Sent from my EVO using XDA Premium App
I had the same problem with me evo 4g and evo 3d...
I had same problem. Only way to get texts or calls was to call my voice mail. Sprint started a ticket, but since I was within my 14 days I exchanged the phone. Good thing I did cause Sprint closed the ticket on me telling me it was due to system upgrades. But it was not the network at all. As soon as they activated my new phone everything worked perfect. It was the phone the whole time.
Sent from my Transformer TF101 using xda premium
Try This...
I have an epic4g touch and this is the only "Band aid" that has stopped me from smashing my phone!
What I would recommend doing is using Google voice as your voicemail provider. Go to the options menu on the website and have it send you an email when you miss a call.
Google voice will always log the call even if your phone does not ring. For somebody like me who uses this phone for work, it definitely helps. You may miss the call but you will at least know that you missed the call and you can call them back.
It has saved me many times!
At times, when I am using wifi calling, the incoming call directly goes to voice mail. I don't get the ring. This has happened to me more than a couple of times.
Out going calls are working fine, even when incoming calls are directed to voice mail. Incoming calls work after I turn off and turn on wifi.
Tmobile signal is very weak in my apartment and I rely on wifi calling to make/receive calls.
I am wondering if this is issue with my phone only..
Is any one else facing this issue?
I hope there is a fix for this issue..
It happened to me sometimes in the past (sgs4) and I think also one time with the sgs5.
How is your Wi-Fi signal? It might be that you are losing Wi-Fi from time to time and as a result you are being de-register from the T-Mobile network (and the incoming call is being diverted to voicemail).
Maybe try to keep the phone in a very good Wi-Fi coverage area for few hours, make some incoming test calls and see how it works?
Sent from my SM-G900T using xda premium
coolcav said:
At times, when I am using wifi calling, the incoming call directly goes to voice mail. I don't get the ring. This has happened to me more than a couple of times.
Out going calls are working fine, even when incoming calls are directed to voice mail. Incoming calls work after I turn off and turn on wifi.
Tmobile signal is very weak in my apartment and I rely on wifi calling to make/receive calls.
I am wondering if this is issue with my phone only..
Is any one else facing this issue?
I hope there is a fix for this issue..
Click to expand...
Click to collapse
I have the same problem. I turned on WiFi calling and my Son called from across the table and my phone never rang. Three times he tried and all three time it went to voicemail. I have excellent T-Mobile signal so I have turned off WiFi Calling. I also had an excellent WiFi signal when we were testing it.
Same problem here my boss called me 6 times and my girlfriend 3 times.. never got one call wth outgoing works every time though
Sent from my SM-G900T using xda app-developers app
glxys said:
Same problem here my boss called me 6 times and my girlfriend 3 times.. never got one call wth outgoing works every time though
Sent from my SM-G900T using xda app-developers app
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Click to collapse
I have the same issue it is quite annoying...help!
Same thing happens to me constantly ....
Not just calls though , incoming MMS also.
My WiFi coverage is very very good in the office but my cellular not so much. This is becoming a major annoyance for me as well. I have to toggle WiFi to check for visual voice mail or MMS
Sent from my SM-G900T using XDA Free mobile app
cjk2010 said:
Same thing happens to me constantly ....
Not just calls though , incoming MMS also.
My WiFi coverage is very very good in the office but my cellular not so much. This is becoming a major annoyance for me as well. I have to toggle WiFi to check for visual voice mail or MMS
Sent from my SM-G900T using XDA Free mobile app
Click to expand...
Click to collapse
In my case I figured it out. "conditional forwarding" was somehow turned on with the device. I didn't do it, and when I called t-mobile they turned it off, and it works fine. Doing the ##004# didn't clear it t-mobile had to do it in the provisioning profile.
philfna said:
In my case I figured it out. "conditional forwarding" was somehow turned on with the device. I didn't do it, and when I called t-mobile they turned it off, and it works fine. Doing the ##004# didn't clear it t-mobile had to do it in the provisioning profile.
Click to expand...
Click to collapse
Wish it was the case with mine.... Its def a wifi calling issue here that can be replicated 100% of the time.
galaxy s5
cjk2010 said:
Wish it was the case with mine.... Its def a wifi calling issue here that can be replicated 100% of the time.
Click to expand...
Click to collapse
have you found anything out about this issue yet ?
i have bought a new s5 and have same issue, no incoming calls unless i turn wifi off, then it works fine
sim card has been replaced, samsung have even replaced handset and exactly same occurs
i have turned off 4g so its only on 3g/2g
the network have turned off all call barring etc settings
if i put my sim in my old S3 it works flawless, if i put my wifes sim in my s5 it also works flawless
network or samsung cant work it out, its been factory reset like 6 times now its driving me mad
thanks Richard
Though I've only had the S5 (4 of them) for about a week, incoming calls usually work. There was one time in the past week where my wife's phone went to voicemail immediately (called 3 times, 3 times into VM). When I came home, I toggled wifi calling off and on, then it worked fine. Has been fine since.
Wifi signal at the time was as strong as can be.
Hopefully future firmware updates will make it more solid.
I have the same problem, come on Samsung, we need a fix, I am still in the first 14 days of my contract and have requested a replacement handset.
I don't get text when wifi calling is enabled. Just started happening to me after the NF6 upgrade. TMO said they have many people with the new update that this is being reported and might have it fixed in a day or two.
^^^ I thought that I was the only one having this problem. As it just started after doing the NF6 update. Wifi calling and texting has been real erratic, especially texts. If I restart the phone or switch airplane mode to off then back on texts go crazy for a little bit and then stops working again.
vvveith said:
I don't get text when wifi calling is enabled. Just started happening to me after the NF6 upgrade. TMO said they have many people with the new update that this is being reported and might have it fixed in a day or two.
Click to expand...
Click to collapse
This phone has nothing but problems worth wifi calling and texts, missing calls and frankly for a $600 it's a joke. Not to mention battery covers falling off.
Sent from my SM-G900T using XDA Free mobile app
Has anyone found a fix for this? It just started happening again to me. Last time I was told need to shut off qifi calling first then, wifi when leaving the area of my wifi (home) worked for awhile, then recently found out I'm not getting calls again. Texts seem to work on I think, but not calls. Wifi calling is a must for me as tmobile signal is low in my house
Just got off the phone with tmobile apparently my "wifi" calling "provision" was not turned on my line. We'll see if it fixes the issue, we'll see. Just an FYI for people who still encounter this issue, might be worth the try
coolcav said:
At times, when I am using wifi calling, the incoming call directly goes to voice mail. I don't get the ring. This has happened to me more than a couple of times.
Out going calls are working fine, even when incoming calls are directed to voice mail. Incoming calls work after I turn off and turn on wifi.
Tmobile signal is very weak in my apartment and I rely on wifi calling to make/receive calls.
I am wondering if this is issue with my phone only..
Is any one else facing this issue?
I hope there is a fix for this issue..
Click to expand...
Click to collapse
I started having this issue about 2 weeks ago. Its not restricted to texting, but both texting and calling. I bought the S5 back in February and had no problems when connected to Wifi at home. At times my connection would be over 10 hours, I could call, receive calls, text, surf no issues. After the slew of updates I started noticing that calls going to VM even though I was connected to the WiFi. No call would show up in the caller logs.
It was intermittent, and therefore escaped my attention. But recently the issue is more consistent. Following is a summary of what occurs:
1 - When Wi fi is enabled and connected and i try to make a call, they call goes through but immediately disconnects
2 - When Wi fi is enabled and I try to call it from another phone the call goes straight to VM
3 - When Wi fi is enabled and a friend texts me, the text does not show up
4 - In the rare instance when Wi fi is enabled and I do manage to call out the call will disconnect after about 5 minutes
5 - I am able to surf and receive and send emails over wifi
Essentially this $700+ phone has just become a pricey laptop. I did call T-Mobile Tech support, and after an hour on the phone they issued a ticket that pushes the issue up to the engineers. Still waiting to hear from them.
idlethinker said:
I started having this issue about 2 weeks ago. Its not restricted to texting, but both texting and calling. I bought the S5 back in February and had no problems when connected to Wifi at home. At times my connection would be over 10 hours, I could call, receive calls, text, surf no issues. After the slew of updates I started noticing that calls going to VM even though I was connected to the WiFi. No call would show up in the caller logs.
It was intermittent, and therefore escaped my attention. But recently the issue is more consistent. Following is a summary of what occurs:
1 - When Wi fi is enabled and connected and i try to make a call, they call goes through but immediately disconnects
2 - When Wi fi is enabled and I try to call it from another phone the call goes straight to VM
3 - When Wi fi is enabled and a friend texts me, the text does not show up
4 - In the rare instance when Wi fi is enabled and I do manage to call out the call will disconnect after about 5 minutes
5 - I am able to surf and receive and send emails over wifi
Essentially this $700+ phone has just become a pricey laptop. I did call T-Mobile Tech support, and after an hour on the phone they issued a ticket that pushes the issue up to the engineers. Still waiting to hear from them.
Click to expand...
Click to collapse
I have almost all the issues you listed above, and the only fix is to soft rest my phone every time i get home, then i call 611 to make sure my wifi calling is working.
I've been talking to tmobile for months, and before it seemed ok, then all of a sudden not "constantly" not working.
They "told" you an engineer is working on it...NO THEY ARE NOT.
My ticket sat in a queue from Sunday to Thursday because they are backed up.
If they tell you they will call you back,....no they wont.
I've gone through two "supervisors" supposedly, and still no resolution.
Supposed to get a call back from the 2nd one who is a higher person and/or "engineer" with a resolution....i'm not holding my breath.
They've lost all credibility with me and i will need to see some action in order for them to gain it back. Being with them for 13 years, when it was called Voicestream back then, and all i get is the run-around and more excuses to by themselves more time? That piss-poor customer service.
If 3 people have to ask me if my firmware up-to-date, WTH is the point of telling me you noted my account? Apparently the last person didn't of you didn't bother reading the notes after putting me on hold to say your're reviewing the notes on my account.
Sorry for the long rant, but short story, take what they tell you with a grain of salt and follow up with them daily if you want this issue fixed.
Wifi Calling issue with S5
ssgokou29 said:
I have almost all the issues you listed above, and the only fix is to soft rest my phone every time i get home, then i call 611 to make sure my wifi calling is working.
I've been talking to tmobile for months, and before it seemed ok, then all of a sudden not "constantly" not working.
They "told" you an engineer is working on it...NO THEY ARE NOT.
My ticket sat in a queue from Sunday to Thursday because they are backed up.
If they tell you they will call you back,....no they wont.
I've gone through two "supervisors" supposedly, and still no resolution.
Supposed to get a call back from the 2nd one who is a higher person and/or "engineer" with a resolution....i'm not holding my breath.
They've lost all credibility with me and i will need to see some action in order for them to gain it back. Being with them for 13 years, when it was called Voicestream back then, and all i get is the run-around and more excuses to by themselves more time? That piss-poor customer service.
If 3 people have to ask me if my firmware up-to-date, WTH is the point of telling me you noted my account? Apparently the last person didn't of you didn't bother reading the notes after putting me on hold to say your're reviewing the notes on my account.
Sorry for the long rant, but short story, take what they tell you with a grain of salt and follow up with them daily if you want this issue fixed.
Click to expand...
Click to collapse
Wow! The 611 rep told me that they have not heard of this problem before. After the call I googled and came up with several hits dating back to 2013. This has been a problem in previous versions, but it was not a problem on the first S5, just the updates killed it.
idlethinker said:
Wow! The 611 rep told me that they have not heard of this problem before. After the call I googled and came up with several hits dating back to 2013. This has been a problem in previous versions, but it was not a problem on the first S5, just the updates killed it.
Click to expand...
Click to collapse
LOL i'm not surprised. It's really sad, supposedly it's a known issue, from what some reps have told me before.
All they are doing is buying themselves times.
You should tell them to log onto a forum while your on the phone and/or do a google search and tell me it's still tell me they have not heard of the problem before.
MAYBE the "rep" never heard of it, but it should be all over their intranet or notes.
They told me, thats what some of release updates have been about.
I got the phone on launch day and already 2 firmware updates.
I could go on and on about the BS, but it's frustrating to bring up. Not sure how you feel, but for a $700+ phone, i want it to work without me having to reset for a feature that TMOBILE prides itself on.
i'll report back what they tell me. good luck to us both, we're going to need it.
I have a relative who uses boost mobile. I'm not sure what phone they have. When they call me or I call them half the time it literally makes no noise. They will call me and when I answer all I hear is silence and they have to recall sometimes 2 or 3 times. Sometimes when I call them they will answer and we both hear nothing but silence as well.
I'm not sure if it's something on my end or hers. When she calls my girlfriend who is on verizon with sgs3 though it never happens. Does anyone have any idea what would cause this?
Sent from my LGLS990 using XDA Free mobile app
Have you done anything to your phone?
Does it happen on Wi-Fi calling, cell network, or both?
Do you get the same problem with others on boost?
Actually I had an sgs3 before I got the lgg3 and I had the same exact problem. It happens on wifi calling or over normal data. I don't know anyone else who uses boost unfortunately.
Sent from my LGLS990 using XDA Free mobile app
Not sure then a quick google search shows nothing for boost sprint muted calls.
Hello,
Maybe I misunderstood what these both do. I have red pocket and contacted customer support to make sure they are both turned on on my LG V30+, rooted. They stated it was. I make most of my phone calls from home and seem to have poor reception (in terms of the bars it shows). Last few calls I had dropped and people constantly tell me when they call it goes straight to voicemail. I am always near wifi though. I was under the impression, that I would get calls via wifi and despite poor reception (I am near NYC btw), the voice over wifi would connect my calls so people would be able to reach me and maintain a phone call with me.
Am I misunderstanding something? Is there something I need to do to get my service working straight via the rooted device?
what's red pocket?
The last several calls I made were unsuccessful, and I keep hearing from folks that their calls are going straight to voicemail. Nonetheless, I am never far from a wireless connection. I thought that if someone tried to contact me, they'd be able to use voice over wifi to connect the call regardless of where I was in the world or how bad the coverage was (I'm near NYC, by the way).
Red Pocket is a carrier here in the USA.
OP, you are correct, the phone should work on Wifi for your call, and ring and work "better" Than with the low-bar cellular signal. I have the same situation at home - about 2 bars cellular, but full-bars on wifi, of course. Wifi calling works great for me. I'm now on a different phone (Galaxy S10+) but my V30 worked great when I was using that. My carrier was Total Wireless (a Verizon MVNO).
You may need to check to make sure VOWIFI is actually happening. I recall there was a switch in the settings somewhere, but I don't remember exactly at the moment. Of course, that needs to be on.
One way you can test is to put the phone into airplane mode, then turn on Wifi, and you should still be able to make a call. If not, then VOWIFI is not working. On Verizon, when we get a VOLTE or VOWIFI call, we get an "HD" indicator on the phone app, which also confirms the call is on there... I don't know if RedPocket does anything similar...