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I have a 5-6 year old media net unlimited plan $20 from AT&T which I got when I was using a Motorola MPX220. After that phone I used unlocked smartphones (tilt - UK version and tilt2 - Australian version).
Is there any way to keep this plan after buying this phone? Can I be grandfathered in or is that only possible with the $30 data plans?
no more media net
you WILL get switched to a $25 plan
fincan said:
I have a 5-6 year old media net unlimited plan $20 from AT&T which I got when I was using a Motorola MPX220. After that phone I used unlocked smartphones (tilt - UK version and tilt2 - Australian version).
Is there any way to keep this plan after buying this phone? Can I be grandfathered in or is that only possible with the $30 data plans?
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Click to collapse
Buy the phone with no commitment and you can use it.
lsxrx7 said:
no more media net
you WILL get switched to a $25 plan
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Click to collapse
What plan is the $25 plan?
harolds said:
Buy the phone with no commitment and you can use it.
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Click to collapse
That is what I did. I have the same plan, if I get a contract I lose my unlimited plan.
No its possible. ATT will recognize your imei number and bump you to a data plan. You have to buy a phone that is not in ATT system such as bell version of atrix. Other wise no chance.
Sent from my Nexus One using XDA App
okay so between James62370 and sl8125, one of you is spreading FUD.
it seems like for one person it works but according to another, it wouldnt. whats up with that?
i have a $10 unlimited data plan for messaging phones that i am currently using with a no commitment TILT2 and the phone prior to that was an iphone 2g.
so James62370, it works? if you buy the phone no commitment?
You wil get switched to a smartphone data plan if you use a smartphone they recognise the imei number of.
edgeicator said:
You wil get switched to a smartphone data plan if you use a smartphone they recognise the imei number of.
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That's what I said. Anyways even some n1 user have been switched over. I am just one of those lucky one.
Sent from my Nexus One using XDA App
Ok ... here is how you can see if you can keep your old plan:
Check the features you have on your line ... If you have a feature called "Smartphone Exclusion" then no matter what ... AT&T wont be able to put the required data plans on you line automatically (the $15 or $25 / month)
If you have unlimited texting for the family as well ... then by providing a non-smartphone IMEI for your line you can get unlimited internet for $10/month.
hgn842001 said:
Ok ... here is how you can see if you can keep your old plan:
Check the features you have on your line ... If you have a feature called "Smartphone Exclusion" then no matter what ... AT&T wont be able to put the required data plans on you line automatically (the $15 or $25 / month)
If you have unlimited texting for the family as well ... then by providing a non-smartphone IMEI for your line you can get unlimited internet for $10/month.
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I can confirm this as well. I spoke to an AT&T rep last night and he explained to me that all of my phones have "Data Exclusion", and that even if I bought the Atrix at the 2-year contract price from AT&T's website, it would not be able to apply a smartphone data plan to my account. I have the Media Net plan on one number with the Tilt 2, and no data on line 2, and I bought the Aria for line 2 and they did not apply any data to it.
He did warn me that if I made any changes to the data features on any phone I MIGHT lose the data exclusion, and that if I bought a phone from an AT&T store the rep might screw up and add the data, since Data Exclusion is such a rare feature, but that if I bought online the system would just leave me alone.
Now I just need to know if "4G" data works on the old Media Net plans.
blognc said:
Now I just need to know if "4G" data works on the old Media Net plans.
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Theres no real 4g anyways
just use the standard APN that was posted here for "unlimited tethering"
Since I have been on the phone with ATT for the last 3 days it has been one thing after another..first data issues coming from the iPhone they switched me over to a 2GB cap called them up they "fixed it" (basically added the smartphone pack. Yesterday got a few calls at work I let them go to VM...so i thought. Somehow my VM got messed up had to call about that. This morning I didn't get one text from anyone found a bit odd since me and the wife text a lot during work when we can. Checked online I had no text plan??? WTF!?? Called them up and guess what I had an older 1500 text plan they don't offer that so i cant get it...really?? come on ATT I just bought a phone no contract nothing should have changed.
So as of now everything seems ok, still working have a case open for my text plan and have gotten some credit back for the data stuff. But really i should have never gone through this whole mess when all I did was buy a phone out right and put my old sim in it.
sl8125 said:
No its possible. ATT will recognize your imei number and bump you to a data plan. You have to buy a phone that is not in ATT system such as bell version of atrix. Other wise no chance.
Sent from my Nexus One using XDA App
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AT&T recognizes the IMEI on all of their iphones. When I put my sim into my friends iphone, it asked me to update my data plan. Obviously, I did not...
It works on the Atrix, though I don't doubt if AT&T knew which phone I had, they would probably want me to upgrade. I asked a rep many years ago, they said I have some sort of legacy feature grandfathered in, but if I make any type of changes to my plan, I would lose it. I cannot remember what they call it. Thus I cannot purchase a phone with an AT&T contract. Pretty lame, but that has been my experience and what I have been told. Not all reps know what they are talking about.
I'm not here to argue with anyone. I know which plan I have, and I know I have an Atrix. All I did was take my sim from my old phone out and put it into my new Atrix and it works without complaining for me to upgrade my data plan.
However, I am not impress with the HSUPA speeds, and it seems everyone has the same issue whether they are on a $30 unlimited plan, or $20 medianet bundle.
I hope this helps, good luck guys!
Well, I don't see anything called "Smartphone Exclusion" in either of my lines (this is a 2 line family plan, only my phone has the medianet unlimited).
I guess I'll need to wait and buy a Bell Canada version of the phone?
If you are checking it online, it doesn't show as a regular feature. There is a link that shows "other features" ... or just call them up and ask if you have it.
I did upgrade one of my lines, they added $15 in the store. I just called them and got that off of the line, luckily the smart phone exclusion did not go away!
Sent from my MB860 using XDA App
The smartphone exclusion feature only covers you for your current device. If you put your SIM into a phone that Att recognizes as a valid smartphone that is different than the one you currently have on file, your grandfather status is gone and you get a smartphone data plan. Happened to a few people I know. No commitment pricing has nothing to do with it, since its in the Att terms of service, I think. If you are getting grandfather status back, the sales people are likely making exceptions.
i dont know but Mine too is media net plan since touch pro 2, nexus one, captivate and atrix.
My co-worker complained to AT&T and they grandfathered him into the unlimed data plan.
Gervin said:
My co-worker complained to AT&T and they grandfathered him into the unlimed data plan.
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Did he buy the phone subsidized or off the contract? And can you learn if he complained after he got the phone and AT&T automatically switched him to the limited plan?
Thanks in advance
I have been an AT&T customer for 9 years now and still have my original voice plan which has since been replaced by more expensive plans. I initially tried to upgrade from my iphone 3s to the SG2 via the internet but I could not get the $199 price. I called into Small Business Support (my account is linked to my company's so I get a discount on my monthly bill). AT&T support said that my voice plan was so obsoleted so I would have to upgrade to a current plan. However, to even get close to the minutes I have, I would have to pay about $25 more a month. On top of that, I would lose my true unlimited data plan I had with my iphone 3gs. I told the rep I have a been a customer for 9 years, yada, yada but they would not budge.
Feeling pretty mad about the situation I walked into an AT&T store, chatted up some young kid, got my $199 upgrade, kept my voice and data plan.
Moral to the story, do not upgrade over the net or phone. The folks on the phone are trained to read from a script and not deviate at all. It may be less convenient, but go into a store, talk to someone. I have found people at the stores are almost always willing to "pull some strings" and work with you.
tboooe said:
I have been an AT&T customer for 9 years now and still have my original voice plan which has since been replaced by more expensive plans. I initially tried to upgrade from my iphone 3s to the SG2 via the internet but I could not get the $199 price. I called into Small Business Support (my account is linked to my company's so I get a discount on my monthly bill). AT&T support said that my voice plan was so obsoleted so I would have to upgrade to a current plan. However, to even get close to the minutes I have, I would have to pay about $25 more a month. On top of that, I would lose my true unlimited data plan I had with my iphone 3gs. I told the rep I have a been a customer for 9 years, yada, yada but they would not budge.
Feeling pretty mad about the situation I walked into an AT&T store, chatted up some young kid, got my $199 upgrade, kept my voice and data plan.
Moral to the story, do not upgrade over the net or phone. The folks on the phone are trained to read from a script and not deviate at all. It may be less convenient, but go into a store, talk to someone. I have found people at the stores are almost always willing to "pull some strings" and work with you.
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Call again. You are grand fathered in for unlimited data. They have to let you keep your rate plan and unlimited data.
Sent from my SAMSUNG-SGH-I777 using XDA App
seh6183 said:
Call again. You are grand fathered in for unlimited data. They have to let you keep your rate plan and unlimited data.
Sent from my SAMSUNG-SGH-I777 using XDA App
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I called 3 times, talked to 5 different people...wasted over an hour and got no where. Walked into a store and walked out 15 min later with my SG2 and my grandfathered voice and data plan.
I had a similar experence......I had a HTC Inspire, and damaged it. So I needed a new phone. I called AT&T but they said I had to pay full price reguardless if I wanted to resign or not. Now keep in mind I am not up for a upgrade so I figured that was fair.
I couldnt wait for the phone to come in the mail and being I was paying full price I may as well go to the local store. I went to my local AT&T, and the guy there hooked me up with the upgrade price.
So I was able to get a better deal by walking into the local store even after I was told "no sir, sorry you have to pay full retail price. There is nothing we can do"
kezell said:
I had a similar experence......I had a HTC Inspire, and damaged it. So I needed a new phone. I called AT&T but they said I had to pay full price reguardless if I wanted to resign or not. Now keep in mind I am not up for a upgrade so I figured that was fair.
I couldnt wait for the phone to come in the mail and being I was paying full price I may as well go to the local store. I went to my local AT&T, and the guy there hooked me up with the upgrade price.
So I was able to get a better deal by walking into the local store even after I was told "no sir, sorry you have to pay full retail price. There is nothing we can do"
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Click to collapse
Well luckily your area carries the phone, my captivate died on me with endless rebooting and I broke the digitizer by dropping it *first and only drop in 15 months* and I contacted att's fb page about seeing if the insurance deductible was dropping down from $ 125, as well as I asked about why should I pay for their branded sgs 2 when for $ 10 more I could get an unlocked international sgs 2. A csr called me back with in an hour and gave me an early upgrade with out having to pay full price. The only issue I had to order the phone from the store but I still get to keep my data and text plan *have family text and unlimited calling to any mobile*. $ 242 out the door but I am still with out a phone because the local stores do not carry the sgs 2 in my area. Moral of the story, is be nice and literally att will bend over backwards for their customers because they could have told me spend $ 550 or good luck lol..
Cheers,
Charlie
@tboooe > are you sure that kid at the store didn't 'accidentally' upgrade your plan as well? I'd wait to see the bill next month before saying that you good to go with your old limits
vladm7 said:
@tboooe > are you sure that kid at the store didn't 'accidentally' upgrade your plan as well? I'd wait to see the bill next month before saying that you good to go with your old limits
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LOL! I thought the same thing so I checked my account a few days later..luckily nothing changed.
Even worse, I WORKED for AT&T for years. I had an Employee Plan(No contract,) and when I went to switch to my captivate a year ago, they booted me from the plan. I raised hell, and settled on being in a contract, at full price, then asked them to grandfather in my unlimited data from the employee plan.
They said they don't have a record of me ever being a customer before I started my last contract, even though I worked for AT&T, and paid them monthly, for over two years.
vladm7 said:
@tboooe > are you sure that kid at the store didn't 'accidentally' upgrade your plan as well? I'd wait to see the bill next month before saying that you good to go with your old limits
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Click to collapse
DING!
I've seen lots of unscrupulous dealers pull the same #(%#.. Only interested in the sale.
Mall kiosks are the worst, super high turnover and will lie to you about anything to get your signature on the dotted line... Waived activation fees, imaginary discounts, etc.
I have had a few customers who have come to me, I've let them know about the changes required (smartphone = required data plan). They were upset, so they went to a kiosk, where they were 'promised' that nothing would change, waived act. fees, etc.. Then wanna come yelling at me why their bill went from 120$ for 4 phones, to over $180..
I've never had problems with my local corporate store. I've known for a long time to avoid kiosks - ALWAYS go to a corporate-owned store.
When I got my Infuse, I was upgraded to the 4G unlimited plan. Grandfathered right in, didn't even need to ask, was told, "You won't lose your unlimited data" and I didn't.
Ok, so I want the SG2, but keeping my current contract with AT&T proves to be difficult. If I upgrade with AT&T the SG2 is $199. If I upgrade through walmart letstalk.com $159, amazon wireless $149, deals2buy.com the SG2 is$99.
Talk about some great deal right? Only problem I have is that my contract would change. As many of you may or may not know, AT&T in their infinite wisdom removed their text tiering plan. It used to be something like $5 for 200 text a month, $15 for 1000 and $20 for unlimited. Because I don't text much, I went with the $5 for 200 text. I also opted into the $30 for unlimited data. I have been grandfathered into these options, but if I get the phone from an outside agency I would have to switch to AT&T's "awesome" $25 for 2gb data plan and be left almost without a text option unless I pay $20 for unlimited which is the only plan they have now. When I say I don't text much, I mean I'm barely breaking 80 a month and that's me really trying.
Now I don't use that much data mostly because of my current location. According to my data usage chart, I'm only using about 500mb a month. While the $25 for 2gb might seem like a good idea, I'd like to know that when I relocate within the next 6 months, that I won't have to worry about going over in data usage. When I'm in an area that has a good 3G connection, I watch a lot of videos when I have downtime and you can shoot past 2gb in no time.
I'm sure a lot of you are saying drop AT&T and what not, but the truth be told, I've never had any problems with them over the last 4 years. I think their rates are reasonable and I love the roll over option. So me leaving them is not an option anytime soon at least not until they royale screw me.
Are you 100% sure reseller's require you to change you data plan if you upgrade through them? If its true, then I would spend the extra money and go to an official AT&T store and buy one. I wouldn't sacrifice my unlimited data for anything.
I agree, do anything you can to keep that Unlimited Data plan.
Man the money you save up front would probably be negated over the course of the contract. If you dont have the money now just wait a spell, the price will come down of course after a while.
You should really look into your calling habits though. If you not using over 2gigs ever then you could save money there. Also with unlimited texts comes the free cell to cell deal. Thats any carriers cell not just att, which makes a huge difference. Everyone's situation is a bit different. att is actually pretty good about working with you on stuff like this. I have had them eat HUGE bills. I hate att for my own reasons, but this is one area where I have to concede their worth. Good luck to you. The phone really is bad ass, best phone I have had to date and I have had my fair share.
You are not forced to change data plan I upgraded to infuse 4g and kept data. I probably gnna get gs2 in a week or so. I do have the unlimited data btw.
Sent from my SGH-I997 using XDA App
You do not lose your grandfathered unl. Data plan. I upgraded at Walmart and dud not. They may tell you that you are but if you call att and raise enough hell you'll keep it. Trust me.
Sent from my SAMSUNG-SGH-I777 using XDA App
kletiz said:
Are you 100% sure reseller's require you to change you data plan if you upgrade through them? If its true, then I would spend the extra money and go to an official AT&T store and buy one. I wouldn't sacrifice my unlimited data for anything.
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Yes they do. Once you add the phone to your cart, you have to pick a calling and data plan. While AT&Ts calling plans haven't changed, their data and texting plans have and the resellers websites options have changed to reflect that.
stickbo said:
Man the money you save up front would probably be negated over the course of the contract. If you dont have the money now just wait a spell, the price will come down of course after a while.
You should really look into your calling habits though. If you not using over 2gigs ever then you could save money there. Also with unlimited texts comes the free cell to cell deal. Thats any carriers cell not just att, which makes a huge difference.
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I don't talk on my cell that often that why I like the rollover minutes thing. As for going over 2gb, it can happen because I travel a lot and when I'm not at my remote location, I go over 2gb easily. I don't think saving $5 is feasible just because I'm not consistently going over 2gb every month. Right now I pay $30 for unlimited. If I do go with the 2gb plan, I'll be charged $10 for each gig I go over. With unlimited, I'm covered no matter what the hell happens.
cracjackson said:
You are not forced to change data plan I upgraded to infuse 4g and kept data. I probably gnna get gs2 in a week or so. I do have the unlimited data btw.
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This is true if you do the upgrade through AT&T and not a reseller. AT&T isn't willing to cut me a deal on the phone simply because they don't have to. While I do understand this and I have the money to get the new phone at the price they are offering, it's always good to save a few bucks everynow and again.
TOA Duck said:
You do not lose your grandfathered unl. Data plan. I upgraded at Walmart and dud not. They may tell you that you are but if you call att and raise enough hell you'll keep it. Trust me.
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While that might be true, I'm not willing to take that chance. Like I said earlier, you are forced to make a choice for a data plan. If making that choice prevents me from switching back to having unlimited, that would be bad. Saving the money on the phone wont' be worth it in the end.
I just did this on Monday. I was on the old $30 unlimited data and the $5 for 200 text plan.
I got mine at Walmart. The rep had to call AT&T to get it activated. They are able to keep the $30 unlimited data but will require you to upgrade your text plan to get it activated.
However, if you immediately call AT&T (611) and talk to a rep, you CAN get your old $5 for 200 text plan back. It will require the rep to ask their supervisor, but they will do it for you.
Went from old AT&T plan from my iPhone 3GS and still have the unlimited and 200 text messages.
Well it sounds like you've got it all figured out then.with all due respect, I don't understand why you even created this thread when you just countered helpful comments and seemed to have answered your own questions.
Sent from my SAMSUNG-SGH-I777 using XDA App
Sent from my SAMSUNG-SGH-I777 using XDA App
I made this thread to see if anyone else went through a similar situation. Also, if there was some way they managed to keep their plan, they would maybe be able to tell me how they did it.
sigma20xx said:
I made this thread to see if anyone else went through a similar situation. Also, if there was some way they managed to keep their plan, they would maybe be able to tell me how they did it.
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I just did if you read my post above...
I went to AT&T store and and them if they can give me $50 credit for getting the phone and i must keep my current features unchanged. The sales rep agreed and i walked out the store within 20 min with a phone. i paid $200 plus tax but he credited my account $50 right there.
When I bought my Infuse and kept my $5/200 texting plan and unlimited data - the GSII was bought outright off-contractr so didn't affect my account at all.
AT&T corporate stores are the way to go! They might not have the extreme hardware deals, but their representatives are FAR more competent and honest in my opinion.
I just did ths last night
I just upgraded to the S2 last night at an Att corporate store. The person who was ringinh me up told me the THE SAME THING. I need to change my data plan $30 unlimited and my $5 text plan. I have the same exact services as you do. She kept trying to put it through the system and it kept giving her errors saying that she could give me the data plan but not the text plan. In the end she was able to get it done and I kept everything that i had.
All i can tell you is to tell the rep to try every configuration to see if it goes through. If i remember right she ended up finding the text plan that would work but it was near to the bottom of her list.
It is 100% possible to keep because I was in the same exact situation.
I as well. : /
Sent from my SAMSUNG-SGH-I777 using XDA App
Complete bull****.
I upgraded @ Best Buy, unlimited data remains.
I don't really text at all so I have no texting plan. I refuse to pay extra for something that costs the network infinitely less the a phone call would have.
You will find that many, if not all representatives will feed you that "Need to Upgrade your plan" line of bull.
It is their JOB! The more people they can trick and fool OFF of their unlimited plans, the more money they can make.
DO NOT EVER BELIEVE THEM!!!
My Best Buy store had some cash register issues when I picked up my SGSII. We had to complete the upgrade over the phone, in store. Can't count the number of times the AT&T guys said I had NO existing Data-Plan. I called Foul, as I've been on the Corporate data plan (for office email) from the beginning.
Now if you try to go the order online / nonhuman route, all bets are off.
I upgraded at Walmart IN STORE and had NO ISSUES keeping my unlimited grandfathered in everything plan. I too have the $30 data and $5 unlimited text plan. I did the SAME THING last year with my captivate but I HAD TO do it in store. Walmarts online LETSTALK would not allow me to keep my current grandfathered in plan and they cancelled my order. So I walked into the Walmart store and got it and kept my grandfathered plan. Just before upgrading to the att SGS2 I called and CONFIRMED that I can and will keep my unlimited plan a.d was assured by the retention department that I would. I called after I left the store with SGS2 in hand and again called att to CONFIRM that my plan is still listed as the Personal unlimited plan (grandfathered plan). The att retention department told me that IF the store gave me ANY ISSUES to just get the phone and call them once it was mine. So stick to your guns in it and don't just give it away.
Sent from My KickAss CM7 Galaxy S2
TOA Duck said:
You do not lose your grandfathered unl. Data plan. I upgraded at Walmart and dud not. They may tell you that you are but if you call att and raise enough hell you'll keep it. Trust me.
Sent from my SAMSUNG-SGH-I777 using XDA App
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Same here. Just called threw a hissy fit gave it back lol
Sent from AT&T Galaxy S2
I see my best bet would be to walk into Walmart and get that deal on the phone since I can't be sure things will work out with the other online resellers. It seems that buy making your voices heard it was possible to keep your plans. I think what I'm going to do first is call AT&T up and ask the question "If I upgrade my phone through a reseller, will you allow me to keep my current plan" and see what there response is. After that I'll argue with them about how I've been a customer for some years and because I'm renewing my contract, that's the least they could do for me. I'll be sure to get the sales reps name and ID number if they have one. Hell, I might even use my phone and let them know that I'm recording this call for quality assurance. That way I'll have some hard evidence that I was promised that I could keep my plan by the sales rep. I haven't had a reason to use my in call voice recorder but this seems like the perfect time.
Thanks for your input all, I'll let you know how things go and what deal I ended up getting.
Looking for your experiences on pulling this off, and opinions on the differences of the data plans.
So I'm on a corporate discount / account; I will use all of the typical services, voice,internet, and push mail (ms exchange server syncing of email/calender/contacts), and some limited mms/text.
I want to go with another 2yr contract, as I want the 199.99 price (includes 99 rebate until Nov. 4th); I also need/use the ATT phone insurance.
When I go to buy the phone online it won't let me check-out without selecting a "new" data plan.
I currently have unlimited data on my tilt2 for 30.00 per month.
I don't want to pay more than this for data, and I refuse to be charged overage if I ever go over 2gb. That is [email protected]$##.
They do actually offer unlimited data at a higher price, and it is confusing because there are ALOT of different data plan options. I don't really know if there is a real difference between them. Anyone have insight on that?
Some say enterprise unlimited, then the same but for Windows, then the same but with push mail, then some with tethering added (higher price). There are alot more.
Has anybody gone through this, selected a plan and been able to call ATT to get their 30.00 unlimited grandfathered? (or price matched on the new plans?)
I've been with ATT for over a decade, (when they were cingular), and I'm not going to buy this phone if I have to pay more for data.
Other carriers offer it unlimited, some included in the rate/voice plan, and Verizon already has alot more LTE network setup.
I just don't want to buy this phone, and already be committed to a contract and find out I'm screwed.
Thanks for sharing your experience and how you tackled this one (especially if successfull)!
I just did an upgrade using amazon wireless.. ($149.99 for the SGS2)
They also forced you to select data plans without giving me the options for what I currently had. AT&T was great though because once I had the phone activated I called them up and they grandfathered my plan back to how it was in under 5 minutes.
Quite impressed they took care of me that fast.
Manicman said:
I just did an upgrade using amazon wireless.. ($149.99 for the SGS2)
They also forced you to select data plans without giving me the options for what I currently had. AT&T was great though because once I had the phone activated I called them up and they grandfathered my plan back to how it was in under 5 minutes.
Quite impressed they took care of me that fast.
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Click to collapse
Wow thanks for the feedback what did you select, the 2gb plan to start with? just to be safe I'll try to mimic exactly what you did.
I was in the exact same boat you are (Tilt2, unlimited data, corporate account). I walked into the AT&T store, told them I wanted the GS2 and that I wanted to keep my plan the same and I walked out about 5 minutes later with my plan intact and my new phone. It was the most painless experience I've ever had with AT&T in probably 8 years of dealing with them.
+1 ^^^^
To OP, the easiest way is to go into AT&T store and upgrade there (yes, you can upgrade your primer account in regular stores). Not only you get cheaper price $199 w/o rebate. You also get to keep your unlimited data plan easily. Unless, of course, your local AT&T store doesn't carry the phone.
Also, the rebate only applies to new customers (for premier account). Not upgrades. So, you're paying $299 for your upgrade.
If you have a premier account, NEVE do it online. You will always get screwed for paying more than retail stores.
WeldingRod said:
So I'm on a corporate discount / account
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You should have a dedicated account manager assigned to your company's account. E-mail him or her and ask for what you want. Not only will it be faster, they usually ship overnight for free and waive other fees. My rep set up a new contract-less account for me on the data for non-Smartphones plan and overnighted me the SIM for my ISGS2. He just did it again last week when I added a UK G-Tab to my account. They also help with account changes and billing issues. It's so much faster and more efficient then dealing with the phone drones. They also service personally liable corporate affiliated accounts.
thanks guys, I had heard that if your on a corp-discount/account that retail stores cannot upgrade you. (unless it is a specified "corporate" store location.) Also I had suspected that some local stores may not have them in stock. So for those two reasons I decided to save some legwork and just order online.
I'll just call a few stores on Monday and see whom can take care of me. At least that way if I run into the wrong guy, and they to screw me around I can just opt to go to another store.
BarryH_GEG said:
You should have a dedicated account manager assigned to your company's account. E-mail him or her and ask for what you want. Not only will it be faster, they usually ship overnight for free and waive other fees. My rep set up a new contract-less account for me on the data for non-Smartphones plan and overnighted me the SIM for my ISGS2. He just did it again last week when I added a UK G-Tab to my account. They also help with account changes and billing issues. It's so much faster and more efficient then dealing with the phone drones. They also service personally liable corporate affiliated accounts.
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Well I actually pay for my own phone, it is my personal phone and plan. It is not subsidized by my corp. The giant corp I work for just happened to have a discount at ATT when I upgraded the last time. If our company does have an acct. manager I have no idea who that would be or how to contact them.
WeldingRod said:
Well I actually pay for my own phone, it is my personal phone and plan. It is not subsidized by my corp. The giant corp I work for just happened to have a discount at ATT when I upgraded the last time. If our company does have an acct. manager I have no idea who that would be or how to contact them.
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You don't need to go through a rep unless your company pays for your phone. You are only getting the discount on your personal plan, which is the same thing I get. You can simply call them (611 from your current att phone) and it routes you to the premier people. Once you connect with someone do the upgrade over the phone and you can keep your unlimited data. That is how I did it and they shipped it fedex 2-day. They should be able to wave the upgrade fee and shipping.
WeldingRod said:
Looking for your experiences on pulling this off, and opinions on the differences of the data plans.
So I'm on a corporate discount / account; I will use all of the typical services, voice,internet, and push mail (ms exchange server syncing of email/calender/contacts), and some limited mms/text.
I want to go with another 2yr contract, as I want the 199.99 price (includes 99 rebate until Nov. 4th); I also need/use the ATT phone insurance.
When I go to buy the phone online it won't let me check-out without selecting a "new" data plan.
I currently have unlimited data on my tilt2 for 30.00 per month.
I don't want to pay more than this for data, and I refuse to be charged overage if I ever go over 2gb. That is [email protected]$##.
They do actually offer unlimited data at a higher price, and it is confusing because there are ALOT of different data plan options. I don't really know if there is a real difference between them. Anyone have insight on that?
Some say enterprise unlimited, then the same but for Windows, then the same but with push mail, then some with tethering added (higher price). There are alot more.
Has anybody gone through this, selected a plan and been able to call ATT to get their 30.00 unlimited grandfathered? (or price matched on the new plans?)
I've been with ATT for over a decade, (when they were cingular), and I'm not going to buy this phone if I have to pay more for data.
Other carriers offer it unlimited, some included in the rate/voice plan, and Verizon already has alot more LTE network setup.
I just don't want to buy this phone, and already be committed to a contract and find out I'm screwed.
Thanks for sharing your experience and how you tackled this one (especially if successfull)!
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I am in almost the same situation as you (my account is tied to my company so I get some FAN discount and I have been with ATT since 2002). Anyway, is your current data plan truly unlimited? If you bought it a few years ago then it is. My advice is for you to go into an actual store. When I tried to do an upgrade over the internet and via phone to business customer service, I was told not only that I would have to update my data plan but also change my voice plan to something more expensive but my plan was so old that it was no longer "current". In order for me to get anything even close to my current voice plan would require me to pay $15 more a month! I spent 45 mins on the phone with 3 different people!
I ultimately went into a local store during my lunch break and 10 mins later I had my SGS2, and I kept my data and voice plan.
The only thing the store said about my corporate plan was small talk about where I worked.
tboooe said:
I am in almost the same situation as you (my account is tied to my company so I get some FAN discount and I have been with ATT since 2002). Anyway, is your current data plan truly unlimited? If you bought it a few years ago then it is. My advice is for you to go into an actual store. When I tried to do an upgrade over the internet and via phone to business customer service, I was told not only that I would have to update my data plan but also change my voice plan to something more expensive but my plan was so old that it was no longer "current". In order for me to get anything even close to my current voice plan would require me to pay $15 more a month! I spent 45 mins on the phone with 3 different people!
I ultimately went into a local store during my lunch break and 10 mins later I had my SGS2, and I kept my data and voice plan.
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Yup, I actually had the 15-20 dollar unlimited internet for years-dump phone (on the old version of the tilt 2, the 8525(?)), when I upgraded to the tilt 2 at release, I had to bite the bullet and go with the $30 plan, but it is unlimited.
Looks like I'm going to hit a store on my lunch break Monday.
Thanks all for your input.
Same here - no problems keeping unlimited data on my plan, going from Tilt2 to Infuse (GS2 was an off-contract outright purchase.)
The one caveat above, someone mentioned special "corporate" stores.
What this means is - you must go to an AT&T-owned store. NOT a "mall kiosk" type reseller, or BEst Buy Mobile, or anything like that - the store must be owned and operated by AT&T Corporate.
In general, you should always go to corp stores - the staff are FAR better trained in every store I've ever been to than the phone staff or "mall kiosk" type staff, which are undertrained at best and dishonest at worst. (Such as frequently telling you outright lies about a device you want but they don't carry, in order to push you to something they have in stock and make a sale.)
I also ordered from Amazon Wireless. They do not have any option to keep your old data plan. Paying a flat $149.99 is the greatest deal when buying a phone. No rebates or exorbitant tax because you're paying the full tax price of the phone and "activation fees."
But since you have to call ATT anyways to activate, you can easily argue to grandfather your unlimited data back in. Just make sure to call them beforehand to ensure you keep it before purchasing and have them put a note on your account when you activate to keep it.
At first they told me that I'm switching to a 4G data plan so I'll lose unlimited. Then I argued if I'm switching to 4G that I might as well just go to Verizon and get real 4G. Then the suddenly they call up supervisors and immediately let you keep your unlimited plan. It sad that you have to put them under the gun to keep your unlimited data, but that's just how it is.
WeldingRod said:
Well I actually pay for my own phone, it is my personal phone and plan. It is not subsidized by my corp. The giant corp I work for just happened to have a discount at ATT when I upgraded the last time. If our company does have an acct. manager I have no idea who that would be or how to contact them.
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Your company should have a dedicated Premier page that has contact info. You can probably find the link on your company's intranet/extranet or from HR. If you have a personal account using your work discount you're still part of Premier.
I have a corporate premier plan linked to my employer, but its not a business phone, in fact my employer uses Verizon for business phones. But, I get a 27% service discount at att. I had the unlimited data. I was going to buy through Amazon, or Walmart online as they are both cheaper than in store, but figured I would hit the store first. The store I went into was a Spring store, not att corporate, but an authorized reseller. They would not match the price, and said if I bought online there might be a separate ETF for the data they make you choose, and that customer service nor the stores are allowed to put back unlimited. As others have reported that is not true, but its also not guaranteed. I use 6GB a month, so I didn't want to risk it. They gave me a $30 discount, so I paid $170 (no rebate) and let me keep my unlimited data. Although, they did say they needed to change the data plan to a 4G plan, but it was just system coding, the price and unlimited would stay. When I put my SIM back in my captivate, the data wont work, so I think the plans are different, but my bill still shows $30 unlimited.
Sent from my Galaxy S II (i777)
nat-mecha said:
I also ordered from Amazon Wireless. They do not have any option to keep your old data plan. Paying a flat $149.99 is the greatest deal when buying a phone. No rebates or exorbitant tax because you're paying the full tax price of the phone and "activation fees."
But since you have to call ATT anyways to activate, you can easily argue to grandfather your unlimited data back in. Just make sure to call them beforehand to ensure you keep it before purchasing and have them put a note on your account when you activate to keep it.
At first they told me that I'm switching to a 4G data plan so I'll lose unlimited. Then I argued if I'm switching to 4G that I might as well just go to Verizon and get real 4G. Then the suddenly they call up supervisors and immediately let you keep your unlimited plan. It sad that you have to put them under the gun to keep your unlimited data, but that's just how it is.
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$50 is, in my opinion, not worth the high risk of losing unlimited data.
If you do it in an AT&T store, there is no *****ing, there's no arguing, no threatening to switch providers - seems like anyone who has upgraded in-person in-store didn't even have to ask - we were TOLD we'd be keeping unlimited data.
Entropy512 said:
$50 is, in my opinion, not worth the high risk of losing unlimited data.
If you do it in an AT&T store, there is no *****ing, there's no arguing, no threatening to switch providers - seems like anyone who has upgraded in-person in-store didn't even have to ask - we were TOLD we'd be keeping unlimited data.
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That's how I felt too ... it wasn't worth the risk or potential hassle to save that money. Because in the event I could not get the unlimited data back it would mean either a lot over overage, or drastic changes to my phone use habits to keep it under 2GB.
Sent from my Galaxy S II (i777)
I went to Costco and they made a point to keep my unlimited data. The guy even showed me on his screen. They had the phone for like $30 off.
Entropy512 said:
$50 is, in my opinion, not worth the high risk of losing unlimited data.
If you do it in an AT&T store, there is no *****ing, there's no arguing, no threatening to switch providers - seems like anyone who has upgraded in-person in-store didn't even have to ask - we were TOLD we'd be keeping unlimited data.
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To each his own I guess. If I went to the ATT store my total would've been $270 after taxes for the $199 price. That's almost double what I've paid.
So spending an extra $120 to be "hassle-free" over calling ATT to keep my unlimited. It's up to you which makes more sense.
I've just read a huge amount of posts on the Gear S and carrier services.
I use my Note 3 (and just got a Note 4) - on Straight Talk.
I called ST today to ask about a cell plan for the Gear S - long story short, I spoke to 2 guys who 'knew nothing about it'...in fact, the 2nd guy hung up on me. So much for ST.
So I keep hearing about $10.00 plans, etc. - but I can't seem to find one. I know nothing about 'pay as you go' just ST. and customer service the past 2 years I've had them has been miserable for me.
I have a Gear S that I bought unlocked. So, anyone want to clue me in on where to get cell service for this that doesn't cost the equivalent of a full cell phone/data plan?
Thanks, and I appreciate any help, advice, tips, etc. you can give me. Sorry for seeming confused. I am.
thanks,
2lip
The only way to get a cheaper device plan is to go with the big-four using a shared plan. Otherwise, you will have to pay just like another smart phone using voice, SMS and data.
foxbat121 said:
The only way to get a cheaper device plan is to go with the big-four using a shared plan. Otherwise, you will have to pay just like another smart phone using voice, SMS and data.
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I took my unlocked Gear S to T-mobile, was not a customer with any type of shared plan. I use AT&T on my Note 4 and bought the Gear S from them, then had them unlock it free of charge (took two days and some complaining). I have a grandfathered unlimited AT&T plan and I'm not switching to a shared plan just to add the watch.
at the T-mobile store I signed up for the $15/month 500mb data and unlimited talk/text smartwatch plan. This did require a credit check since it was post-paid, the only caveat I guess. $10 fee for the sim card and activation.
Even better- The rep was fairly sure that with a nano to microsim adapter, I could use this T-mobile plan in any device (phone, tablet, etc...). $15/month is dirt cheap. Can be bumped to 1gb data for another $5 ($20 total). T-mobile doesn't work quite as well as AT&T, but wow that's a sweet deal.
Now, if you have T-mobile service... they'll give you a $10 discount on the smartwatch plan. I think I may cancel my plan after this month, and have a friend who's a T-mobile customer add the line to their account. I'll give them like $80 for the year. Sounds pretty solid.
My other option was a pay-as-you-go H2O nano-sim. I think their cheapest plan is $25/month, but you can do pay-as-you-go plans- something that might be sufficient for the watch.
Those are pretty much the best two options right now, unless someone else has a better idea. There has been some question as to whether the forwarding will always work correctly going between two different carriers. Time will tell on that.
I am with Tmobile, and I love it. I only pay $5 a month for unlimited talk/text and 500mb data on my Gear S. Also, don't know if this is exclusive of Tmobile, but my Gear S be pumping 4G!!!
Oh boy!!
M Gear S says 5G so you lose
Agreed: the T-mo plan is the cheapest out there for the watch. It's $5/month for existing customers, or $15/month for non Tmo customers. The plan is called "wearables plan", and I could not find it on their site, guess you'll have to call them and ask for it.
If interested, it is also possible to add unlimited international calling to the wearables plan. It is usually $10/month, but they are running a promo that makes it only $5/month. It gives you unlimited talk (to landlines) and text to a bunch of countries, and you will be grandfathered into the $5/month deal as long as you remain a customer with them even after it goes back up to 10/month.
Oh, and for Tmo, "plan" does not imply any kind of contract: you can cancel whenever you please, so it's not much of a risk to just try it out and see if it's for you.