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Hello everyone =)
I was just looking for some input from the phone community.
I am thinking about upgrading my phone since my 2yrs is up and I figured why not sell my HD2 to pay the cost?
This is my 3rd HD2 so i cant even get a new one through Asurion smh. I have had this one for two months. I have all the accessories, box, etc. And it has no scratches, cracks, etc. It also has a custom ROM (which i'd probably revert back to TMO before selling).
How much is too much for a used phone?
I was thinking $200. Is that too much or too little?
if you have the box and all you can get 300+ online but if its just the phone you could get 250 atleast. I'm selling mine as well because i just upgraded to a G2.
How do you like the G2? I think i'll try the HD7...
I have the box, charger, headphones, paper booklets, phone glove and all.
I most likely won't sell it online though probably locally. I just want to put out a good asking price on it b/c since technology advances so fast and new phones coming out all the time its always something better.
Also, does the software make a diff. in price? Should I consider that also?
You have all the necessary belongings so it will sale for a good price. Locally would be okay but you may often deal with people trying to get it for a cheaper price. I dont know how much your looking for but i would atleast look for $250-$275. you can try Craigslist but people will try to talk you down on the price. Ill have my G2 on wed, i tried out the Hd7 and the G2 in stores and i went with the G2, the Hd7 looks real nice though but i wanted a keyboard again. Software makes somewhat of a difference, i put Android on mine and the latest rom.
OH ok...I haven't tried playing with adding android on mines yet...I'm sure I'd def. be able to get a good amount for it if that were on there...
I haven't even thought about CL. I know for sure when I get a price i'm sticking to it even though my upgrade will only cost me about $175
if your upgrade price is $175, $200-$225 should be good since your not looking for much.
True. since i invested so much in this phone (300+130+130) i'd def. like to get what its worth in general. esp since its in new condition.
Thank you much for your responses =)
your welcome. let me know how you like the HD7.
No problem sure will =)
I welcome all other opinions as well
Maybe it's just me but I think 200 USD is too low for a good and versatile phone like HD2. Yes, there will always be better phone with better technology in the future but that doesn't devalue the HD2. People seem to think their phone has less value once there're new phones in the market that they release their phone for a very cheap price in order to get "some" money for the new one. In my opinion, the HD2 will still remain the best Winmo 6.5(.x) phone of all time (because there won't be any new WinMo6.5 phones released LOL). So unless you really need money to cover for your upgrade I'd suggest you keep it...
And yes I won't sell my beloved HD2 even if one day I decide to buy another OS phone. It will be with me until it dies on me
you actually have a valid point because when something happens to my phones i hate being reduced to a loner phone smh. i had that issue when i upgraded and sold my G1 to upgrade to hd2 only to have it out of stock when i needed a replacement
Samsunguy said:
why dont we all go over and vote for the hd2 as the best phone for 2010 if it wins it will be the second year it wins. it started off in a slow start because the op added it a day after the poll began but with your help we can bring it to first.
Link: http://forum.xda-developers.com/showthread.php?t=860549
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Any opinion on the topic though???
But i'll go vote =)
I was watching reviews and stuff on the Galaxy Tab 10.1 on youtube and came across this video:
http://www.youtube.com/watch?v=bMorRi6z6PU&feature=related
He appears to get a lot of e-hate but the issue he's talkin about concerns me. I don't have a retailer's refund policy to fall back on since I bought it brand new and sealed on craigslist so I have Samsung's warranty. If this is a prominent problem, I want to just go with the Xoom and get rid of the Tablet 10.1.
Anyone know anything about this? Is this common?
I tried to do a search and only found 2 threads on sleep and wake issues but I really didn't know what keywords to type for this phenomenon. Is it "bricking issue"? lol
Personally, I will never EVER buy another Samsung product again. I got burned too many times on their products, and their after sales support is a frigging joke. Or at least in my country it is. First was my dual sim phone of theirs that was so buggy that I opted to stick to one sim instead (here in the Philippines, it's a whole lot more economical to have two Sims at least because each carrier has an unlimited call and text plan to the same network). Then my Samsung external HDD drive died in less than 6 months that I purchased it, taking all of my photos with it (I do professional photography on the side), and now my LCD TV went kaput. In all cases, their service center didn't do squat. On the phone, they kept saying that they cannot do anything about it other than recommend that I buy the higher model. On the second, they don't recover data, and I have to go to their main office to get a replacement. That's a problem for me because I have a day job and their main office is far from where I work. But the LCD took the cake for me. They just told me this morning that my LCD model is already phased out and that they cannot repair it. I bought the LCD in 2007. Imagine how often they release LCD models, and thus how often they phase out products.
That's 3 different products from Samsung. I doubt that they'll have a different approach on smartphones and tablets. Sell your Galaxy tab. There are a whole lot more better tablets out there.
Sent from my HTC Desire S using Tapatalk
iampoch said:
Personally, I will never EVER buy another Samsung product again. I got burned too many times on their products, and their after sales support is a frigging joke. Or at least in my country it is. First was my dual sim phone of theirs that was so buggy that I opted to stick to one sim instead (here in the Philippines, it's a whole lot more economical to have two Sims at least because each carrier has an unlimited call and text plan to the same network). Then my Samsung external HDD drive died in less than 6 months that I purchased it, taking all of my photos with it (I do professional photography on the side), and now my LCD TV went kaput. In all cases, their service center didn't do squat. On the phone, they kept saying that they cannot do anything about it other than recommend that I buy the higher model. On the second, they don't recover data, and I have to go to their main office to get a replacement. That's a problem for me because I have a day job and their main office is far from where I work. But the LCD took the cake for me. They just told me this morning that my LCD model is already phased out and that they cannot repair it. I bought the LCD in 2007. Imagine how often they release LCD models, and thus how often they phase out products.
That's 3 different products from Samsung. I doubt that they'll have a different approach on smartphones and tablets. Sell your Galaxy tab. There are a whole lot more better tablets out there.
Sent from my HTC Desire S using Tapatalk
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Hm, that sucks to hear. How long is your LCD warranty? If you bought it in 2007, it's been 4 years. They refused to fix it despite it being under warranty still?
I'm reading about these issues and I don't really know how big of a problem it is or how widespread. It's been the Galaxy Tab or the Xoom at this point.
kettlecorn said:
I was watching reviews and stuff on the Galaxy Tab 10.1 on youtube and came across this video:
http://www.youtube.com/watch?v=bMorRi6z6PU&feature=related
He appears to get a lot of e-hate but the issue he's talkin about concerns me. I don't have a retailer's refund policy to fall back on since I bought it brand new and sealed on craigslist so I have Samsung's warranty. If this is a prominent problem, I want to just go with the Xoom and get rid of the Tablet 10.1.
Anyone know anything about this? Is this common?
I tried to do a search and only found 2 threads on sleep and wake issues but I really didn't know what keywords to type for this phenomenon. Is it "bricking issue"? lol
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Click to collapse
I'm still laughing... "THIS IS A MAJJJOOORR DESIGN FLAWW!". Just look at the number of likes/dislikes, heh. Anyways, here's more reasons for you to worry:
http://www.youtube.com/watch?v=2O_QPX-R9JE
http://www.youtube.com/watch?v=4YoxI-KRnAw
http://www.youtube.com/watch?v=e_PQRom5eCg
http://www.youtube.com/watch?v=orEJGB9r7OE
Out of millions of tablets sold, I guess there has to be some that are defective... not to mention the user factor. Who's telling you that the MAJJJOOORR DESIGN FLAWW (lol) is not caused because the guy was taking a dump and he dropped the tablet in the toilet bowl. Or he simple played with the ROM, heh.
Just relax, is not the cure for cancer that you bought... is a freaking tablet. If it breaks, you replace it under warranty. Wasn't better to live in those times with no Internet and possible broken tablets?
iampoch said:
Personally, I will never EVER buy another Samsung product again. I got burned too many times on their products, and their after sales support is a frigging joke. Or at least in my country it is.
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That's probably it. I had a small issue with my tablet, I could not register it online... so the lady did it for me over the phone. That is because they were missing my batch model on their list, apparently it was too new. Next day, I had someone calling me back to make sure I was satisfied. Definitely not your scenario... and frankly, you are dealing with electronics. They BREAK. Is not your mom's old fridge that is running for over 40 years flawless, those times are long gone. You cannot rely on an external disk to backup important photos the same way you cannot expect to have a TV under warranty after 4 years... If you want a TV that works for 20 years, go get one of those cathodic tubes and they will last 20 yers, while they give your eyes cancer, heh.
Obviously, no disrespect intended to you. I made it a little more ironic so you see the depth.
yqed said:
I'm still laughing... "THIS IS A MAJJJOOORR DESIGN FLAWW!". Just look at the number of likes/dislikes, heh. Anyways, here's more reasons for you to worry:
http://www.youtube.com/watch?v=2O_QPX-R9JE
http://www.youtube.com/watch?v=4YoxI-KRnAw
http://www.youtube.com/watch?v=e_PQRom5eCg
http://www.youtube.com/watch?v=orEJGB9r7OE
Out of millions of tablets sold, I guess there has to be some that are defective... not to mention the user factor. Who's telling you that the MAJJJOOORR DESIGN FLAWW (lol) is not caused because the guy was taking a dump and he dropped the tablet in the toilet bowl. Or he simple played with the ROM, heh.
Just relax, is not the cure for cancer that you bought... is a freaking tablet. If it breaks, you replace it under warranty. Wasn't better to live in those times with no Internet and possible broken tablets?
Click to expand...
Click to collapse
Is that supposed to make me BETTER?? Seriously though, you're right. No need to obsess. I just don't want it to happen to my tablet cause that would suck.
Well, if it happens while in warranty, is fine. I don't know about you, but myself... when I get a new gadget I carry it like it is made of gold. You should see me rubbing my tablet screen every few hours with a microfiber cloth, heh. After a while, I really don't care anymore... and in fact, if it breaks there is a valid reason for me to buy newer technology.
I just don't think is worth to spend the time and chase every little imaginary issue, instead of enjoying your new gadget.
I have had none of the problems described in that video. The only wakeup problems I've had were my own doing (kernel hacking...)
Similarly, I have never had any problems with Newton rings on my device.
To the guy whining because he had a Samsung hard drive fail:
1) You are clearly not truly a professional photographer if you had irreplacable files on a single hard drive without backups. I'm not even professional (high-grade amateur) and I keep my important stuff backed up to multiple locations. Professionals keep backups AND they RAID their primary storage device, end of story. (Note: RAID alone is not sufficient, while it protects against hard drive failures it doesn't protect you against malware or filesystem corruption due to the computer itself going bonkers.)
2) There is no guaranteed fail-safe hard drive manufacturer - they ALL have a chance of failing. The only time I've seen a manufacturer put out a truly defective series of hard drives in terms of mechanical reliability was the IBM Deathstar series. Key point to remember: Prior to the Deathstar, IBM's drives were regarded as the most reliable drives money could buy.
Edit: I have owned HTC devices in the past, and currently own a Samsung smartphone (Infuse 4G) and one tablet (Tab 10.1) - The Samsung displays are clearly superior, and build quality of the Infuse is on par with the Tilt2 it replaced and higher than the HTC Tilt that the Tilt2 replaced.
Ya, same here Entropy... no issues what so ever, I own a perfect tablet.
And I totally agree with you when you say the Samsung hardware has a very high quality level.
Both my Galaxy Tab and S2 are great devices, in every aspect.
my tablet rapes me... and that scares me.
task650 said:
my tablet rapes me... and that scares me.
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This thread was pointless... until your post. At least I laughed. Thank you.
First things first u'll notice this is my 1st post. I've been a constant Xda lurker since i got my xoom way back in March of last year. Finally decided to actually register (something i shouldve done a year ago).
Anyway onto my issue. I live in South Africa so if i were to upgrade to the S3, it would be the international variant. I currently own an iPhone 3gs, so almost any recent phone is an upgrade. I'm lucky enough to be able to choose the S3
The S3 in my eyes is without a doubt the best phone on the market. Theres just a few things i'm unsure of. Please answer whichever of the questions u feel u can Keep in mind that once i upgrade, i'll have to keep the S3 for 24 months (minimum).
1) Firstly, its the 1gb of RAM. i understand this is more than enough at this current moment but i'm worried that it will be insufficient within the next year. Would the S3 still be able to provide top tier performance in 24months?
2) The build quality seems to be an issue. I couldnt care less for the aesthetics of the actual device (i actually think it looks quite nice), but i've seen alot of posts about small drops resulting in completely cracked screens and other severe damage. Even with a cover, is the S3's build quality that bad?
THE MOST IMPORTANT QUESTION:
The first batch that the South african stores recieved were all white of course. I was wondering whether it would be worth me waiting 2 more weeks for the blue version to arrive. Not a matter of the appearence but rather the actual hardware. Theres countless threads about the 'pink tint' and 'ink sploges' on the screen. I was wondering if the blue variant may be less prone to this issue or is it a complete gamble regardless of whether i choose the white or blue
I understand i could find some of these answers by looking through the forum (and i have) but i would like some personal opinions directly relating to the questions i asked. Thanks for all your replies.
Ink splotches is a byproduct of the screen tech. EVERY model will have them
I do not drop my phones so I cannot comment on that, but I am willing to bet it would only crack the screen if it fell on a corner or side. I.E. if you are going to drop your phone, drop it face down or face up
1GB of RAM should be fine in two years considering apps will be able to be multi-threaded and be able to use the four cores more efficiently, coupled with the fact that Android manages RAM pretty well.
Whatever phone you choose, good luck and I hope you enjoy it
Hi there!
Regarding question 2:
I haven't dropped my SGS3 yet (and I don't plan to).
Call me silly but I have bought both a screen protector and a rear cover as well.
The phone is a quite a big investment so why not protect it the best you can? There are very rugged covers such as Otterbox and so on.
If you are really unlucky when (if) you drop your phone it can break, sure. Try to protect it with some cheap insurance (screen and rear cover) and you have done what you can.
It's a fantastic phone so don't hesitate to buy one just because you are worried about build quality. It's more or less up to you how careful you are with your shining new toy!
Good luck!
//Ohamn
Sent from my GT-I9300 using XDA
Thanks for the replies guys
Anybody else have any advice on the blue vs white question?
The white was released first in the UK and while I was desparate for the phone I held off for the blue.
I just felt that the white may show it's age sooner and need better keeping clean but that's just me. As for the actual hardware, I guess it's still a gamble whatever but I am completely happy with mine and no issues personally.
If you REALLY wanted to be absolutely sure you'd have to wait months really (and then your first point comes into play even more)
Olywa
mits101 said:
Thanks for the replies guys
Anybody else have any advice on the blue vs white question?
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I seriously thought about buying the white one so that I didn't have to wait for the blue one. BUT, the white one is quite "iPhony" if you know what I mean! ;-)
I waited for two extra weeks for the pebble blue to come into the stores here in Sweden, and I don't regret waiting those extra weeks! In my opinion the blue one looks a littlebit more "sophisticated"!
But as always, it's just a matter of taste!
//Ohamn
Sent from my GT-I9300 using XDA
Hi mits101
I'm south African too.....
Just joined the site a few days ago as I'm contemplating going over to Android.
Very tempted.....
I am really intrigued as to how the S3 will stack up to my iPhone 4
Screen wise, sound wise and so forth
I do know that your iPhone 3gs screen will explode when it comes face to face with the Sammy, as far as ram goes I think it should be fine.
I would/will go for the blue one too though it's now Metallic Blue, I don't like the white look
You can upgrade at 20 or 22 months depending on your network (MTN 20 months)
unless it's changed (not sure Vodacom or Cell C)
@ sy573mx
Wow its great to see a fellow south African on these forums .
I've phoned most retailers and they have no idea when they'll be getting the blue version
Looks like I'm most probably going to get the white one. Well either way its gonna have a cover. I just really hope it doesnt have the pink tint.
Anybody know if there's a first and second batch of S3`s. Maybe the second batch will be less prone to the few display problems
galaxy s3 is the way to go, one of the best out and probably still would be for the next year.
ive seen a few threads on dropping their phone and the screen cracked and they cost about $300 to repair...
keep it safe and get a nice case that covers the screen.
android ftw!
Hello everyone,
I hate this to be my first post. I've tried to research what to do but with a combination of case by base variables and being new to the Smart Phone world I could really use some advice.
Here is the picture of the damage done. I'm with ATT and don't have phone insurance. I'm struggling with multiple facets of life and this happening to my first smart phone within a month makes a grown man want to cry.
Here is the picture of the damage done: postimage[dot]org/image/bu0b0rsyz/
Please excuse me cheating on posting a link Admins, I only have the best of Intentions.
The major hit was at the return button. From what I've gathered, the screen is actually adhesively one with the LCD. I briefly talked with a phone repair company who said it would be over 200 dollars.
I looked on ebay and found a lens/screen replacement for $20.00 - ebay[DOT]com/itm/Replacement-NEW-Glass-lens-screen-For-Samsung-Galaxy-Note-i717-Black-TOOLS-/170922060617?pt=LH_DefaultDomain_0&hash=item27cbbfab49
Please tell me that this will suffice?
I was using a full sleeve case which needs upgrading as well. I've heard Otterbox recommended several times which I'm thinking about ordering.
Help is much appreciated, and I hope to eventually return the favor to this community once I start to catch up in knowledge.
Thanks,
Kenny
Tesla90k said:
Hello everyone,
I hate this to be my first post. I've tried to research what to do but with a combination of case by base variables and being new to the Smart Phone world I could really use some advice.
Here is the picture of the damage done. I'm with ATT and don't have phone insurance. I'm struggling with multiple facets of life and this happening to my first smart phone within a month makes a grown man want to cry.
Here is the picture of the damage done: postimage[dot]org/image/bu0b0rsyz/
Please excuse me cheating on posting a link Admins, I only have the best of Intentions.
The major hit was at the return button. From what I've gathered, the screen is actually adhesively one with the LCD. I briefly talked with a phone repair company who said it would be over 200 dollars.
I looked on ebay and found a lens/screen replacement for $20.00 - ebay[DOT]com/itm/Replacement-NEW-Glass-lens-screen-For-Samsung-Galaxy-Note-i717-Black-TOOLS-/170922060617?pt=LH_DefaultDomain_0&hash=item27cbbfab49
Please tell me that this will suffice?
I was using a full sleeve case which needs upgrading as well. I've heard Otterbox recommended several times which I'm thinking about ordering.
Help is much appreciated, and I hope to eventually return the favor to this community once I start to catch up in knowledge.
Thanks,
Kenny
Click to expand...
Click to collapse
Hopefully one of the elder sages will post and point you in the right direction.. no matter the case, stuff can still happen.. hell, I busted the screen on an iPhone with an Otterbox.. granted the screen hit the corner of a table so that's not a run of the mill issue..
But definitely invest in a decent case, especially if you don't have insurance on your device..
And if you do decide to replace the screen yourself, read, read, read, read and then watch a few videos on how to do it proper.. no need for a risk of making the situation even worse..
Sent from my SAMSUNG-SGH-I717 using xda premium
The $200 -- LCD, digitizer, and front glass -- are replaced as a unit. Its many screws and parts, but there is a good youtube video for this procedure.
So there's no 30 dollar repair as I've seen mentioned before? It's still functional, will it get worse as I use it? Is there anything I can do to keep it from getting worse?
Please tell me an underwhelming, nondramatic few foot drop mistake isn't going to cost what I essentially make in 2 weeks, doing stressful and labor intensive work. =\
Thanks for the replies.
Three feet is a long way to fall for a $600 piece of some of the most advanced handheld electronics ever made. Pay the $200 and let a professional fix it before you make a bad problem worse and end up with 5 pieces of what used to be a smart phone.
I'm sorry about your your phone. Its happened to all of us at one point or another.
Sent from my SAMSUNG-SGH-I717 using xda premium
First off: I am not anti-Google. I use all the main Google apps. I have had four Android phones, own 2 Nexus 7's and would take Android over iOS any day of the week.
But...
I am through with this piece of crap that passes for the Nexus 10.
Since buying this thing when it first came out I have had to put up with dodgy wifi connections, creaky flexing back panels, random freezes and reboots, and - worst of all - deal-breakingly poor quality control on the screens. I have been through several RMAs with Google Play (to the point where they are refusing to send me any more replacements - and at the moment they are not even replying to my emails) and am now on my 5th device. All of the devices have had unacceptable levels of light bleed, and - worse still - blotchy screens with uneven yellow or blue tints. I have been through nightmares with the Play store and TNT trying to get devices returned and shipped, and have a pile of email correspondence so long that it could be turned into a Peter Jackson trilogy. The Play store is staffed by some of the greatest morons that I have ever had the misfortune to have to deal with. I have constantly been given wrong or misleading information, and have had to harass and badger them at every stage to get anything done. I still have a device listed as 'pending' on my Google Wallet that has long since been returned, despite being told on numerous occasions that an 'expert' was going to remove it.
For anyone with a perfect device, or who is just happy with their's however it is: I am genuinely pleased for you. This could, and more importantly, should, have been an amazing piece of kit. But as it is, my time with the Nexus 10 has been, without any shadow of a doubt, the absolute worst customer experience I have had in my entire life, by a long country mile.
My blotchy, creaky, light bleedy slab of **** is going back. I'll be getting a full refund and returning to my long neglected iPad. Which actually works like it's supposed to.
YMMV
my two cents
When you got the second sample and were still unhappy then it was masochistic to keep trying. You should have given up and ended the pain way before getting to the fifth device. Clearly it is not designed to the quality you require and most, if not all, of the samples were probably typical of the quality of everyone else's.
Crap is in the eye of the beholder. Many others, including myself, are not sensitive to the defects you point out. I don't care about an occasional reboot (which only happened in the first day for me), the light bleed, case cracking sounds, etc. Different people have different needs.
You were asking the support people to make the product right for you, which is probably impossible given that particular design. How do you expect them to behave? They certainly aren't going to say the nexus 10 is **** and they also can't say that you are wrong. The nexus 10 is not **** for most people and you are not wrong for wanting a particular level of quality.
To make a long story short you should walk away and spend your energy finding something better instead of banging your head against a lost cause.
+1 for "my two cents"
Well it took me forever to get a good one... Returns and repairs but its pretty good now.
Funny you praise the nexus 7 while cursing this one. I got 8 crap n7s in a row. Finding one without bleed and lifted screen is like finding a unicorn. The ones not plagued by screen issues are pretty cool... The same can be said for the n10.
Sent from my Nexus 4 using xda premium
boominski said:
First off: I am not anti-Google. I use all the main Google apps. I have had four Android phones, own 2 Nexus 7's and would take Android over iOS any day of the week.
But...
I am through with this piece of crap that passes for the Nexus 10.
Since buying this thing when it first came out I have had to put up with dodgy wifi connections, creaky flexing back panels, random freezes and reboots, and - worst of all - deal-breakingly poor quality control on the screens. I have been through several RMAs with Google Play (to the point where they are refusing to send me any more replacements - and at the moment they are not even replying to my emails) and am now on my 5th device. All of the devices have had unacceptable levels of light bleed, and - worse still - blotchy screens with uneven yellow or blue tints. I have been through nightmares with the Play store and TNT trying to get devices returned and shipped, and have a pile of email correspondence so long that it could be turned into a Peter Jackson trilogy. The Play store is staffed by some of the greatest morons that I have ever had the misfortune to have to deal with. I have constantly been given wrong or misleading information, and have had to harass and badger them at every stage to get anything done. I still have a device listed as 'pending' on my Google Wallet that has long since been returned, despite being told on numerous occasions that an 'expert' was going to remove it.
For anyone with a perfect device, or who is just happy with their's however it is: I am genuinely pleased for you. This could, and more importantly, should, have been an amazing piece of kit. But as it is, my time with the Nexus 10 has been, without any shadow of a doubt, the absolute worst customer experience I have had in my entire life, by a long country mile.
My blotchy, creaky, light bleedy slab of **** is going back. I'll be getting a full refund and returning to my long neglected iPad. Which actually works like it's supposed to.
YMMV
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Cool story
You know, I can see your point, but I can't see how it merits a new thread here.
What do we gain from reading it? What do you gain from us having read it? (I can totally understand what you gained by writing it, but why not pin in on a wall, be it real or virtual?).
Randomwalker said:
You know, I can see your point, but I can't see how it merits a new thread here.
What do we gain from reading it? What do you gain from us having read it? (I can totally understand what you gained by writing it, but why not pin in on a wall, be it real or virtual?).
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It is possible @boominski is a troll. Just saying.
Randomwalker said:
You know, I can see your point, but I can't see how it merits a new thread here.
What do we gain from reading it? What do you gain from us having read it? (I can totally understand what you gained by writing it, but why not pin in on a wall, be it real or virtual?).
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Click to collapse
He is sharing his bad experience. Anyone looking to buy a Nexus 10 should be aware of both the good side, and bad sides.
espionage724 said:
He is sharing his bad experience. Anyone looking to buy a Nexus 10 should be aware of both the good side, and bad sides.
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Click to collapse
There is a difference between useful sharing of a bad experience and trashing it. He seems to be saying that he was harmed and the world owes him something. No company owes anyone anything unless they misrepresent the product or are outright fraudulent.
I actually feel sorry for the support team on this one. Sending 5 units is beyond the call of duty. I would quit responding to his emails also. A friend of mine worked in support and he called these customers "screamers". There was nothing you could do to make them happy. He wanted to tell them to give up and buy a competitors product but he could have lost his job for saying that.
It is *possible* he is an apple fan coming here to troll. I'm not accusing him but I've seen this on other forums many times. The fact that he says he is going back to his iPad is a clue.
I feel so sorry to the customer service handle your case.
Such customer shall be doing such job to learn the lesson.
Requesting 5 times changing was ridiculous. If 2nd change not fulfil your requirements. Stop continue and by just requested for full refund as it was known the thing never right nor matter how many times you change it.
It was great for your continue using back your satisfied iPad.
Think twice in future before repeating such hilarious attitude.
Idk, on one hand, if he really wanted the device, 5 tries at it doesn't seem too bad. On the other hand, if decent QC was actually existent, then so many replacements wouldn't have to be issued to find an "acceptable" device (for $400 I wouldn't deal with excessive screen bleed nor a creaky back either; luckily I have neither on my first device though).
So, it's either deal with the QC flaws on a $400 device, or annoy CS because of lack of QC. Maybe annoying them will actually make Google/Samsung do some better QC
As for the Apple part, I do agree it is kind of unnecessary. But then again if that's the tablet that works for him, then meh.
mchahn said:
There is a difference between useful sharing of a bad experience and trashing it. He seems to be saying that he was harmed and the world owes him something. No company owes anyone anything unless they misrepresent the product or are outright fraudulent.
I actually feel sorry for the support team on this one. Sending 5 units is beyond the call of duty. I would quit responding to his emails also. A friend of mine worked in support and he called these customers "screamers". There was nothing you could do to make them happy. He wanted to tell them to give up and buy a competitors product but he could have lost his job for saying that.
It is *possible* he is an apple fan coming here to troll. I'm not accusing him but I've seen this on other forums many times. The fact that he says he is going back to his iPad is a clue.
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Not trolling at all. Actually reading this on my Nexus 7 rather than my iPad. Android is so far ahead of iOS it feels like a backward step to have to use it. Was going to sell the thing if the Nexus 10 turned out right. Such a shame since the N10 pisses all over the iPad in every respect. Apart from the defective screen, obviously. I can overlook the creaks (put it in a case) and the light bleed (don't watch films in the dark).I can even overlook the WiFi and reboot issues, but an uneven screen is a deal breaker. I use my tablets primarily for reading, so yellow patches are highly distracting. And as for the Play Store staff: I have come across some who have been extremely helpful, but I've also been repeatedly given wrong information, lied to and messed about. The customer service is genuinely appalling. As for just giving in: it took me three exchanges to get a decent iPad (uneven screen again), so am not inclined to throw in the towel. What would make me happy? A reasonably uniform screen. I'm not looking for perfection. I know these are mass produced consumer products. But equally I see no reason to spend £300 on something sub-standard. If Google don't want me returning things then they should get their quality control sorted out. And yes - writing this has been cathartic.
Good bye
Sent from my Nexus 10 using Tapatalk HD
espionage724 said:
He is sharing his bad experience. Anyone looking to buy a Nexus 10 should be aware of both the good side, and bad sides.
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As someone who has worked in retail for 17 year in positions that involve selling the general public goods what you hear from over the top customers is usually about 40% truth and 60% exaggeration in the hopes it will escalate their problem and get it resolved quickly to `their' satisifaction. Typically what is considered `their satisfaction' is a set of goal posts that never stops moving.
The replacement collectors I pay no attention to.. There is one dude around here that his signature is how he's had 5 Nexus 10 replacements and 5 Nexus 4 replacements.. Seriously.. I can't take that seriously..
styckx said:
As someone who has worked in retail for 17 year in positions that involve selling the general public goods what you hear from over the top customers is usually about 40% truth and 60% exaggeration in the hopes it will escalate their problem and get it resolved quickly to `their' satisifaction. Typically what is considered `their satisfaction' is a set of goal posts that never stops moving.
The replacement collectors I pay no attention to.. There is one dude around here that his signature is how he's had 5 Nexus 10 replacements and 5 Nexus 4 replacements.. Seriously.. I can't take that seriously..
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Which part of my post do you think is an exaggeration? The part where I said that I wasn't looking for perfection, could live with light bleed, wifi drop-outs and reboots, but drew the line at wanting a 'reasonably' even screen in terms of temperature and light distribution was a clue as to what I consider my 'goalposts' to be. My iPad isn't perfect: the screen is not 100% uniform and it has minor light bleed. My Nexus 7 isn't perfect: it has some light bleed, wifi drop-outs and the screen flicker issue. My Android phone isn't perfect: the screen is not 100% even. But are they acceptable? Yes. Because. even though consumer devices are not perfect, they are of a 'reasonable' quality.
That = 'goalposts'.
Why is that too hard for some people to understand?
Nothing in this world is perfection.
From all you write, you are finding for perfection but just not admit only.
Why life so hard? You can't be happy and satisfied forever as you are too towards for perfection. They is no such thing in this world!
this thing is sooo slugish and freezes after 4.2.2 update
this thing is going to my sisters 7 year old. I already told him if he drops and breaks it he will be doing us all a favor. ever since the 4.2.2 update it became laggy in all areas.
i think the only good thing about this thing was the ppi.....i did a lot of ebook reading.
I ordered ( just got the confirmation from microsoft) a surface pro. sorry google, i tried so many times along with 4 rma's and i just cant do this any more. please open those brick motar stores you keep talking about. it will make it easier for us to return your products.
...joe
The customer service representatives tell you to return it until you get one you are satisfied with. Not the other way around. They are quick to offer another RMA. I stopped after the second one had horrible light bleed because I didn't want to play THEIR game any more. I got a refund and got the hell out of the crappy RMA merry go round. I'm waiting to hear if they have fixed the quality control issues but sadly it still sounds like a crap shoot.
voodooevil said:
this thing is going to my sisters 7 year old. I already told him if he drops and breaks it he will be doing us all a favor. ever since the 4.2.2 update it became laggy in all areas.
i think the only good thing about this thing was the ppi.....i did a lot of ebook reading.
I ordered ( just got the confirmation from microsoft) a surface pro. sorry google, i tried so many times along with 4 rma's and i just cant do this any more. please open those brick motar stores you keep talking about. it will make it easier for us to return your products.
...joe
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Click to collapse
Really? for me after 4.2.2 I find the tablet is more responsiveness and battery life is improved - not sluggish at all. I have not had a reboot so far while using the tabet but did experience a few wifi drops (reconnected after a few seconds). Still trying to figure out where wifi drops happen as I'm running a Asus RT-N66U (with Tomato firmware).
I am running stock and lost root after the OTA upgrade. Have you tried a factory reset?
I genuinely can't believe that people see the need to RMA their N10 (or any device) due to the smallest things that they've found by specifically looking for them. Yes my N10 has light bleed and yes it did have problems with rebooting (before 4.2.2) but it doesn't bother me.
I would never use an LCD screen on full brightness in a dark room so will never notice the small amounts of light bleed it has. The reboots are a software issue that can be fixed by an update and are so infrequent that they are almost insignificant anyway. And a 'creaky back' definitely doesn't warrant getting the thing replaced; it's plastic so is bound to creak when you purposely flex it which you're not supposed to do.
Is anyone else shocked by the sheer number of people that will happily request multiple replacements because of the stupidest things and then wonder why the price increases or the customer service seems rushed? They've somehow got pay for all the testing, repackaging, restocking and reselling of these apparently 'defective' devices.