[Q] Soft menu key is not responding - Galaxy S II Q&A, Help & Troubleshooting

Ok so I have an sgs2 on Vodafone uk running BUKJ3 (vod) CSC
I woke up this morning to find that my soft menu key is not responding (the back key still works though)
I have tried a factory reset/cache/davlik wipe etc also tried re-flashing my rom but sadly still no response.
I have tried searching but came up with nothing that is relevent or that worked.
Asking u guys for help as I really don't want to take it in for repair unless completely neccessary as apart from this and losing my IMEI number once this phone is my baby and has treated me well with no other problems.
So does anyone have any suggestions or advice please?
Or do I buy a jig and return to Sammy and hope it doesn't come back to me with numerous problems which I don't have now.

Related

[Q] Why has my menu key given up the ghost?

Hello all,
To keep it concise:
Received my SII from Vodafone yestersday - all is well.
Proceeded to flash the phone with XWK37 firmware and rooted the phone by flashing chainfire's insecure kernel, applying root and then flashing the stock XWK37 kernel - have used Odin before and all is well.
By the time I finish playing with the phone it's 3.00am so I put the SII on charge (battery at around 30%) - all is still suspiciously well.
Get up at 7am to take my kid to school and when I get back I discover that the menu key no longer does anything when pressed (home key and return key still work fine) - it doesn't light up nor does it bring up a menu - all is not well.
So far I've tried:
Reflashing both the firmware and kernal - no effect.
Removing sim card, sd card and battery - no effect.
Hard resetting (both via button method and android privacy menu) / formatting sd card - no effect.
Dialling *#*#2663#*#* and updating the touch firmware - no effect.
Accused my wife of breaking my phone before she went to work - no effect.
Now If it's a hardware problem (which would be disappointing since I've only had the phone for 1 day) then I'm stuck since there is no stock UK Vodafone firmware available yet to flash back to before handing in for repair - plus I don't want to go back to using my N97 in the meantime.
Yes I preordered the N97 before it was released and got myself stuck in an 18 year contract - words can't describe how much I hate that worthless piece of Nokia - I kept it to teach myself a lesson, early adoptions don't pay off.
The only other relevant thing I can think of is that I was trying to install ADW launcher (previously used it a lot) before I went to sleep last night however although the phone claimed that it downloaded and installed - no icon appeared and I was unable to launch it although it's wallpapers showed up when I was switching my live wallpaper.
Can anyone help with any idea's of what it might be aside from a hardware issue?
If it is a hardware issue, anyone know when the Vodafone UK firmware might shown up?
Tell you what, I'll throw in a free N97 for anyone who solves the problem
Thanks guys.
K37 firmware ????
I would flash old firmware like WKDD .
Possible with pit and repartition checked if that failed . Not used either yet on SGS2 but always cleared SGS1 by that method .
jje
Thanks for the reply jje,
The XWKE7 is the latest generic XEU firmware available from this guide:
http://forum.xda-developers.com/showthread.php?t=1075278
I flashed it exactly as the guide stipulated.
However I didn't even think to try flashing it to a earlier version to see if the problem might be with the actual firmware.
Should be finishing work in a couple of hours so will try flashing the older XWKDD
firmware and see if that relocates the menu key.
Will update as soon as I know.
Damn.
No luck - tried flashing KDD (and also KE1/KE2 for good measure) accompanied by full memory wipes - still no luck. All these firmware files come in one .tar package which i place into the PDA section of Odin.
Even tried one where the pda, modem and csc were split into seperate files from:
http://forum.xda-developers.com/showthread.php?t=1075278&page=11
Still no return of the menu key.
When I am flashing - I leave the pit section of Odin completely alone and leave re-partition unticked - I take it this is correct?
It's strange because apart from the menu key - the S2 is working perfectly.
The only other thing I can think of is that the Vodafone branded version of the S2 in won't work with any other generic firmware which is pretty unlikely methinks.
jje - "...possible with pit and repartition checked if that failed.." - I didn't quite understand what you were recommending there mate - should I be using a pit file and checking repartition?
Any other ideas guys?
Off to go glare at my wife's dumbed down yet fully working iphone - it's laughing at me...
I've got the same problem. The menu button works just when it wants. Sometimes it doesn't react at all, sometimes it works perfectly.
I have KE1 firmware, I have rooted it and unrooted (for sim unlocking), then installed original kernel via Odin. Everything was wonderful and I was the happiest guy in the world! One day later the button began behaving like a goast! as chronicpoetic mentioned.
I would like to try installing the new firmware via Odin, but I am afraid that if it's hardware problem, then it won't be taken by service.
Any suggestions?
sounds like hardware faults guys :/
Thank you for reply! I thougt it was too, but... read below
I found out something else.
The menu button works, but with an extreme long delay - 15-30 seconds! More often just right after screen unlock. It just appears and disappers 30 times if I pushed it 30 times before.
And still it can work just perfectly. Sometimes after connecting it to PC or charging it. That dosn't work like a rule.
I am trying to find the reason of such unusual behaviour, but I am lack of expirience.
Any help?
Hello man
I hope that my info will help you
I was in samfirmware.com site and i remembered your problem and i recall that you say Vodafone
so i saw "Provider Samsung I9100 Firmwares" and one of them looks like Vodafone firmware...... please see this site hope to helps you:
http://www.samfirmware.com/WEBPROTECT-i9100.htm
sorry for my bad english
Yeapp, I visited the partner of samsung service center, they said it was a hardware.
Same thing here, any progres?
Just revisited this post - I managed to get a hold of the original Vodafone Firmware from Intratech's thread, flashed it and returned the phone - turns out it was a hardware fault.
Vodafone promptly replaced mine folks.
Sent from my GT-I9100 using xda premium

STICKY MENU BUTTON ISSUE!! aarrgghh

here's what else I've done to resolve my issue (as seen on XDA): Hoping someone on this thread may have other suggestions.
-Boot into recovery and randomly pressing back and menu button for a few
(worked for the next little while)
-*#*#2663#*#* and update TP Firmware and tried updating both too
(again, it worked for the next little while)
Now it seems to be worse. It just doesn't work at all. Reboot, battery pull and retrying the above now doesn't work.
Went from a Stock 2.3.3 (rooted) ROM and tried Lite'ning ROM. Of course, factory reset after flashing custom ROM but that also would make it work for the next little while too.
Any suggestions??
^bump
anyone else have this problem? I just flashed back the Stock kernel and firmware that is for Three UK and factory reset. Same problem.
I guess no one else has experienced this issue...I got me a lemon.
I spoke with Samsung and they'll be fixing it for me under manufacturer's warranty.

no keyboard on lock screen

Ok, so I have a serious problem... My phone is locked and when I touch the text bar to enter the password, no keyboard comes up. Important information:
- I just upgraded to jelly bean (the official one that came out today)
- as far as I can tell, everything is working fine, i just can't unlock it
- when I touch the text bar, it makes a noise, but no keyboard comes up
- was working fine immediately after the upgrade
- I got done fixing some settings and locked the screen
- this may have something to do with changing the default keyboard to Google Keyboard (it was acting a little funny immidiately after, like it was crashing)
- I have Android Lost installed, the unlock function isn't working, but others do work
- phone is encrypted
Unless someone has some ideas for me within the next couple hours, I'm going to wipe the phone. Obviously, I would prefer to not do that.
==========================
EDIT:
I've managed to use Android Lost to make some backups of some stuff, but I'm still trying to figure out how to unlock the screen. I've found that I'm able to install apps remotely from google play if that gives gives anyone some ideas.
=============================
EDIT2:
I had another idea. If this is a problem with the keyboard, is there a way for me to change it remotely? Can I install another one via the store?
Alright... I gave up on trying to get passed the lock screen and tried doing a factory reset. I was afraid of the super brick issue, so instead of doing a wipe in recovery mode, I used Kies to reflash it. However, that did nothing. The phone started back up and acted like nothing happened. It asked me for the same password, then got to the lock screen and had the same keyboard issue.
I've tried various roms, but nothing seems to wipe the encrypted information properly. At some point, I got it to forget the password, but it still thinks that one exists. I even rooted it and tried shostock3, but when it boots, it asks for a password. The old password doesn't work, so I can't get passed it. I tried entering the "wrong" password many times and it said it would wipe the phone, but it just restarted to the SAMSUNG boot screen and just sat there. I pulled the battery after half an hour...
I should note that stock gingerbread seems to work fine...
Does anyone have any ideas on how to wipe the encrypted data?
If you can push apps to it, try pushing an app like no lock or something.
Short answer: No.
It is probable that encryption information is stored in the efs (encrypted file system) folder. That's where the imei and other critical stuff is stored. I don't believe anyone who posts here in the I777 forum really has a grasp on how phone encryption works though. I've only seen one other person post here who had an issue with an encrypted phone, and he was unable to solve his problem as far as I know.
If you have a proper backup of the efs partition from before the phone was encrypted, it is possible that you could solve the problem by restoring that partition. But I'm not even sure you could write to that section of the phone memory with adb with the phone in it's current state. Edit: if you can boot into stock gingerbread normally, then you can restore an efs backup, if you have one.
I'm guessing you could send it to Samsung and they could fix it for you probably.
I finally got it working. I'm not sure what combination of things did it, but I had to restore it to stock jelly bean (via kies) to get it to wipe the encryption. I guess the stock rom knows how to properly wipe it when you keep entering the wrong password. After I got it all cleaned up, I put shostock3 back on. When the battery charges back up, I'm going to try encrypting it again (in shostock).
However, now I found another issue (may or may not be a real problem). I wanted to check if the phone was still unlocked, so I dialed *#SIMLOCK# and it says "Connection problem or invalid MMI code."
Tada!
Creepy, my good friend, would be referring to me and as you know SCIU I didn't ever get it to unlock the phone. Oddly enough a stock ICS rom (my mom now has my phone right up the road so I may try this to see if it will work and then go back to ShoStock3) works fine. I have nothing hidden from the phone storage, everything shows up, it is actually unlocked and rooted though not a custom bios err firmware/ROM because when that is put on there the encryption issues come back and the password is asked for. If the correct password is entered (and my KEYBOARD comes up but I didn't change it from the Android/Samsung one) it proceeds to enter whatever it is supposed to (my guess is the POST area like on a computer when it is entering Windows/Linux, etc.) but the screen stays black (ShoStock logo doesn't even appear if I remember correctly or it does show then goes to black loading screen with the Samsung logo and that is it, perm stuck). However I did try flashing back to Gingerbread ROMs and ICS ROMs though not through official KIES.
SCIU I may have to give this a try if my mom don't mind it and see if that helps fix the problem. Thanks for starting this thread. I am sorry I didn't respond to the PM you sent me (my LGOG, Triple OG, OG, TRIPLE OG, Optimus G AT&T Phone has screen cracked twice and is unresponsive on two different phones so I sent that in to warranty repair [rapid heating and cooling issues]) and haven't been on XDA for a week. If there is anything else you need to ask or bounce ideas off of me then I am all for it.
As far as encryption goes, the process works the same as any other encryption algorithms used (MD5/HASH/SHA-!, etc.) using a basic replica of most file systems although mobile storage tends to work a tad differently. Unfortunately, the freezer trick, brute force, nor any other cracking methods I was able to try at home worked to get it to open up. I tried getting into the EFS area of the phone but never could get to the directory or have it display.
Again thanks SCIU and as I stated I may give this a try if my mom don't care.
Eagle
i've the same problem here but i cann't use kies when my phone is locked .... so what can i do??
rawan-omer said:
i've the same problem here but i cann't use kies when my phone is locked .... so what can i do??
Click to expand...
Click to collapse
You can get the full stock jelly bean Odin flashable tar in the Download Repository. See link in my signature. According to sciguy125, flashing stock jb and then inputting repeatedly the wrong password will clear it. I'm not sure how many times it takes, 5 or 10 I think. I've never worked with an encrypted phone. I'm just repeating what I have read others say. I've seen the above posted by at least one other person. You should be able to flash the stock firmware using Odin. The one you want is I777UCMD8
my phone screen is locked (with word password) , Huawei, and the keyboard doesnt show up when i click the box? tried reseting it, cant go to settings whatsoever! i didnt damage my phone in any way either. need help asap!!
moselyy said:
my phone screen is locked (with word password) , Huawei, and the keyboard doesnt show up when i click the box? tried reseting it, cant go to settings whatsoever! i didnt damage my phone in any way either. need help asap!!
Click to expand...
Click to collapse
Friend, this is the forum for the S2 (Samsung), so you won't find anything about Huawei devices here - best to ask your question in the forum for your device.
That being said if you are rooted and have a custom recovery, simply power the device off and boot into recovery and perform a factory reset from there. If that doesn't work do a full wipe (this means wiping /system), then re-flash the ROM/gapps.
me too!!! do you have some tips for me?? i almost fainted when i knew that the keyboard isnt working.... i do have a lot of important files in my phone.
Easy, you fools! JUST KIDDING lol Connect an external keyboard. Restart the phone with the keyboard plugged in and you'll have one chance to input the pass every time you restart. Good luck, bosses!
my phone screen is locked (with word password) , SAMSUNG GALAXY TAB 3V, and the keyboard doesnt show up when i click the box? tried reseting it, cant go to settings whatsoever! i didnt damage my phone in any way either. need help asap!
My sumsang keyboard has stopped I cannot do nothing because is secure by password can you help please
I got the same problem but everything on my phone is fine except it doesn't let me enter the password I dnt wanna factory reset it cause I got important pictures in it any suggestions on how to get my keyboard working.
Solution that worked for me
Hello all,
I usually don't post things around, but something told me to do this, since I don't see any threads talking about this solution.
My solution was the following:
Went to google play store on my computer via chrome. Logged in to the user attached to my play store and re-installed all keyboard apps I have.
That worked beautifully and hope this helps other people!!

Need Help With Galaxy S7 in Bootloop (Please :( )

So I posted the following on a few other places
(please expand)
I am in desperate need of help . Yesterday, I woke up and went on my phone and it was acting strange. It was saying that apps that I wasn't using had stopped working or something like that, which was pretty weird, so I decided to restart it. However, when I tried to turn it on again, it got to the carrier screen (I have AT&T) it didn't do anything after. It just stayed on that screen and vibrated in a pattern. I was able to hold home + power + volume down to restart it, and I was able to get to the recovery options screen. I tried clearing the cache and all the data, but no luck. I tried flashing the stock firmware but I couldn't find anything new enough. I had rooted my phone about 5 days earlier, but it had worked perfectly fine up until yesterday. I tried everything I could think of and find online. I recently called AT&T up and they're sending me a new phone, but I have to send my phone to them, and I feel almost certain that they'll find that I've been messing with it. Whether it's the giant lock with the word "Custom" above it, or something in the files. I have 10 days to send it in to them and I need a way to either fix my phone, or wipe ALL of my phone's data before then, but I feel like completely wiping everything might void the warranty as well. I'm not even sure that the root caused the problem.
I do have friends who have the same phone as me, would it be possible to somehow get the most recent firmware off of one of their phones and get it on to mine? I have the G930A and I couldn't find firmware recent enough for my device. I have read A LOT about this issue in the past day and I vaguely remember something about being able to get someone at Best Buy or some other store to flash the most recent firmware onto the phone? Is something like that possible?
Please help, I can't afford the $600+ if it doesn't pass. Any and all ideas are welcomed. Thanks .
After reading some stuff here, I have found out that I can somehow make a backup of the stock firmware. I wouldn't actually be using my phone to make the backup since I don't actually have the stock firmware. I wouldn't be using my phone to make the backup, I have friends with the same phone and carrier. All I need is direction on how to do it. I have a Galaxy S7 (not the bomb edition) and my carrier is AT&T, although I'm not sure that's needed.
first do a factory reset then flash latest stock firmware from sammobile
messi2050 said:
first do a factory reset then flash latest stock firmware from sammobile
Click to expand...
Click to collapse
sammobile.com doesn't have G930A which I need. I've been finding it from other places but none of them have worked so far.

i cant post on this goddamn thread my god

[SORRY FOR TITLE BUT IT DIDNT WORK FOR ME LIKE 10 TIMES]
Hi guys, quick information:
Yesterday tried to autoroot my s7 edge with chain fires autoroot. Unfortunately I heard that it wont work on latest firmware after I tried to root it.
So I just wanted to reset my whole Phone. (Accidently) Downloaded wrong Firmware, tried to install it with odin. didnt work. writing failure. Boot loop.
Left it over night (kept it loading over night). Woke up. Phone is VERY hot. Couldnt touch it. ok. removed cable. cool down.
Ok. Noticed I picked wrong one. Downloaded correct one tried again. Didn't work.
Phone wont let me hard reset (wipe cache/ Home Button + Volume Up + Power Button doesnt work)-
Can't even get to Boot Logo-
Can only get into download mode but screen goes black after a while.
Everytime I try to install the stock firmware , progress bars in odin and on phone goes to a third and then phone screen goes black and the bar doesnt move at all. if i normally try to boot it this text shows up: an error has occurred while updating the device software. use the emergency recovery function in the smart switch pc software. Cant use it because it want me to use a serial number i dont have / people on internet said its iemi number but it wont work. on videos on yt i saw people with iemi number AND serial number. in my buying papers no information about this serial number. not on my backcover of my phone.
Don't know what to do.. please anyone help
Information about Phone: SM-G935F
First remove your imei. Never post that openly on a forum or you could end up getting your device cloned.
The serial number is on the box.
You might have very well full bricked your device. Flashing the wrong firmware is a short road to a brick.
The buttons won't work due to partially written software. The wrong software at that.
Your only hope is finding the box and flashing the right software or you will have to send it in for repairs which might cost you a bit.
zelendel said:
First remove your imei. Never post that openly on a forum or you could end up getting your device cloned.
The serial number is on the box.
You might have very well full bricked your device. Flashing the wrong firmware is a short road to a brick.
The buttons won't work due to partially written software. The wrong software at that.
Your only hope is finding the box and flashing the right software or you will have to send it in for repairs which might cost you a bit.
Click to expand...
Click to collapse
sry found a topic with same problem. I guess my s7 edge is now a piece of scrap laying around. no way to fix it.
Laune_ said:
[SORRY FOR TITLE BUT IT DIDNT WORK FOR ME LIKE 10 TIMES]
Hi guys, quick information:
Yesterday tried to autoroot my s7 edge with chain fires autoroot. Unfortunately I heard that it wont work on latest firmware after I tried to root it.
So I just wanted to reset my whole Phone. (Accidently) Downloaded wrong Firmware, tried to install it with odin. didnt work. writing failure. Boot loop.
Left it over night (kept it loading over night). Woke up. Phone is VERY hot. Couldnt touch it. ok. removed cable. cool down.
Ok. Noticed I picked wrong one. Downloaded correct one tried again. Didn't work.
Phone wont let me hard reset (wipe cache/ Home Button + Volume Up + Power Button doesnt work)-
Can't even get to Boot Logo-
Can only get into download mode but screen goes black after a while.
Everytime I try to install the stock firmware , progress bars in odin and on phone goes to a third and then phone screen goes black and the bar doesnt move at all. if i normally try to boot it this text shows up: an error has occurred while updating the device software. use the emergency recovery function in the smart switch pc software. Cant use it because it want me to use a serial number i dont have / people on internet said its iemi number but it wont work. on videos on yt i saw people with iemi number AND serial number. in my buying papers no information about this serial number. not on my backcover of my phone.
Don't know what to do.. please anyone help
Information about Phone: SM-G935F
Click to expand...
Click to collapse
Okay Guys, small update: Just Made my phone work again.
Had no opportunity to install stock firmware somehow for a long time- Tried to install TWRP multiple times with odin failed alot.
Worked a few minutes ago. Why it didnt work? Download Mode stops after a while.
So TWRP installed- Now i can finally open Recovery mode. It told me that there was no os installed. true. I tried to install my os again. it worked.. soo. yea.
what do we learn?
dont root if you dont know anything about your phone :good:
sincerly,
me, the noob.

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