hey folks,
I have just bought my razr from amazon.de /germany.
I powered up the phone, seems ok. i even did some phone calls.
However i just realized that the Camera is not working by clicking on the Camera icon in main screen. I didnot try it with 3rd. party programs.
I searched issues on the forum and even tried also.
(wipe clean and hard factory reset, etc.)
Unfortunately, nothings changed. still says: unable to initialize...
Please give me an advice?
What should I do?
I have the opportunity to send it back to Amazon.de within 14 days after purchasing.
I hope you decide to send it back - defective camera.
Hey folks again,
I have claimed to Amazon.de regarding above mentioned camera problem.
They pleased me firstly to force hard reset then install the latest software again.
I can handle the hard reset but where is the latest Software?
How can I find it?
pls help me...
Hey metin,
Returning the defective unit and getting a new one would the wisest decision.
Related
Hey Guys,
So I just received my prime and I updated it to ICS. I opened up the camera app to play with it and both cameras work. But about 20 minutes later I open up the camera app and I see a bunch of green lines in the "viewfinder". It then forceclosed.... I now am unable to open the camera app. I have tried to video chat and only the frontfacing camera works. I have also tried to use "Retro Camera" and it does not work either. I did a factory reset and nothing changed...
url=http://postimage.org/image/ch2iswpgb/
url=http://postimage.org/image/4cueo6317/
Any ideas?
Thanks,
Michael
www.TeensTech.com
rear camera not working after firmware update???
I'm having the same issue. I received my 32gb Gold prime from amazon yesterday and immediately update to ICS and camera update and now experiencing the same issue as your. I did not test the camera before the update and so i'm not sure if the update cause it or if the camera was bad right out of the box. I did factory reset twice but the problem still remains
Looks like you guys both need to send them back in for replacement.
That sucks. The sooner we get bootloader unlocked the better.
michael7795 said:
Hey Guys,
So I just received my prime and I updated it to ICS. I opened up the camera app to play with it and both cameras work. But about 20 minutes later I open up the camera app and I see a bunch of green lines in the "viewfinder". It then forceclosed.... I now am unable to open the camera app. I have tried to video chat and only the frontfacing camera works. I have also tried to use "Retro Camera" and it does not work either. I did a factory reset and nothing changed...
url=http://postimage.org/image/ch2iswpgb/
url=http://postimage.org/image/4cueo6317/
Any ideas?
Thanks,
Michael
www.TeensTech.com
Click to expand...
Click to collapse
ASUS response: Um...yeah...some update screw up the camera...we are sorry, we know the problem. We are going to update our spec to say that the cameras does not exist. Please ignore the 2 lens sticking out from your tablet. Thank you for buying our product.
Same problem
Anyone found a fix? I have the exact same issue. I will try to restore it to factory default settings tonight and let you know if it helps.
Just to test, has anyone with this issue tried to clear the data from the camera app... settings > apps > camera
OR, try and download a different camera app and test and see and if it works. I use Camera Zoom personally and not the stock camera.
Guys......there is a firmware update specifically for the camera. Go into settings and check for updates. If nothing shows up you will have to wait until Asus posts direct links on the site. I'm surprised I'm the only one that knows us.
Your not the only one who knows this. I have received 2, maybe 3 in total.
But, I assumed they already got their updates as the moment you turn on your device, these are shown to you so you cannot miss them when they come around. If they went to ICS, they should have gotten a notice for the camera at the same time. There was another under HC as well.
Lock-N-Load said:
Your not the only one who knows this. I have received 2, maybe 3 in total.
But, I assumed they already got their updates as the moment you turn on your device, these are shown to you so you cannot miss them when they come around. If they went to ICS, they should have gotten a notice for the camera at the same time. There was another under HC as well.
Click to expand...
Click to collapse
Good point. Now the question is if you guys have gotten the camera update as well?
Update
I just did a factory reset and it doesn't work. Its weird that I cannot find many cases of this happening from forums online, so here are a few details that might help clarify things:
First, yes I have upgraded to the latest firmware and tried clearing the data for the camera and anything that could even remotely be related (media processes etc). And yes I have tried using other apps that use the camera, and it still doesnt work.
Second, the camera worked before. It worked prior to and after the ICS upgrade, and prior to/after the firmware upgrade for the camera. It just stopped one day for no reason.
Lastly, its only the rear facing camera. Most of the time it is just a blank black screen, but every once in a while it comes up with a green screen with what looks like the ghost of some of my desktop icons. Ill post a screen shot.
I would really rather not have to send in my TFP but im starting to come to the realization I may have to. Its frustrating because I know it worked after the most recent update, so it must be a software issue and not an issue with the camera itself. 2 weeks is a long time to live without my baby...
Any help would be greatly appreciated.
Android version: 4.0.3
Camera Version:TF201-0x9900
If you cleared data, reset, tried other cams, updated firmware, what more can one do? Sorry man it sounds like some sort of defect.
firmware
Does doing a factory reset re-install my camera firmware? Is there anyway I can reset to prior to the ICS or camera firmware update and reinstall it?
No, once firmware is onboard it is onboard, it is not undone via a reset.
One last update
One last update on my problems. Got off the phone with ASUS a while ago and they had me do a full data wipe. Volume down/power and everything. Didn't fix the issue. Gave me an RMA and a sad heart for two weeks.
Looks like Ive joined the ranks of those who had a problem with my TFP. Shucks, things were going so well...
Best buy
I have spoken with Best Buy, and they are willing to send me a new one when they are in stock.... I didn't want to mess with Asus and this way, I won't need to send mine in.
michael7795 said:
I have spoken with Best Buy, and they are willing to send me a new one when they are in stock.... I didn't want to mess with Asus and this way, I won't need to send mine in.
Click to expand...
Click to collapse
Maybe if we both return ours to bestbuy at the same time they will just swap them . I have a skinomi on mine, Im going to call ASUS and see if I can avoid removing my bubble free masterpiece.
Hey guys did anyone find a fix for this ? I just got this problem.. or do i really have to contract asus..
Same prob. Here and I just try to correct it with rom manager and reset permisions. A downgrade to honeycomb doesen't helped 'cause the camera firmware dosen't go down, so there is no way to correct it, so i wolud say that the driver's a broken...
Not sure how I missed this thread before.
The exact same thing happened to me. Called ASUS, they had be send it to them (at my expense, of course). Sent it in late January, sat in TX "waiting for repair/testing" according to the RMA status site. After a month of nothing being done I sent an upset but not irate email, and they "fixed" it and sent it out the next day. Got my tablet back a few days later (roughly March 1st), everything was working fine. Now, not even three weeks later, the problem is happening again. I called, they want to fix it again. At least they're paying for shipping this time, supposedly.
Hi friends,
For about two months I have this amazing device,
And everything worked well (except for long battery gallery color problem, etc.) but overall I managed ...
Suddenly a few days before the camera stopped working and every application that uses the camera also does not work.
I changed all kinds of Rom because I thought it will fix the problem - but it did not help, as well as I tried to install a firmware update for the camera, and still did not help ...
There are people guns, so please help me,
Good evening
And also attached a video that demonstrates the problem
http://www.youtube.com/watch?v=yQwE_LkOB2w
This response was recorded in error, please delete
i had a similar problem once.. but rebooting solved it for me and it has never occurred again!
well if the device is still under warranty.. i would advice you to revert back to any of the stock firmwares, reset the binary counter and go to the samsung guys and get it fixed..!
hit the thanks if i helped!
Thanks, but this is not the problem ..
I did all WIPE possible, I formatted the device, but it did not help.
And warranty, the phone was bought at Amazon with "international warranty" and they will not fix me claiming warranty is valid only for 7 days, really disappointing, do not buy from there.
And it's possible the problem is the camera itself and need to replace the camera???
noamurciano said:
Thanks, but this is not the problem ..
I did all WIPE possible, I formatted the device, but it did not help.
And warranty, the phone was bought at Amazon with "international warranty" and they will not fix me claiming warranty is valid only for 7 days, really disappointing, do not buy from there.
And it's possible the problem is the camera itself and need to replace the camera???
Click to expand...
Click to collapse
still contact your local samsung service. at the end of the day if you do not try you do not lose by giving them a call. also a long shot have you tried flashing a stock official rom through odin to see if the problem persists? go into Intratechs thread. find the rom that matches your region and flash through odin..see if it happens again and you have problem with your camera..and if that is still the case then try giving sammy a call..
that is the best i can suggest
Hello all, I suddenly had a problem which causes wifi and bluetooth stop working. What happens is;
When I click turn on wifi button, 'Error' message shows up under the button in order to turned on or connecting after 5-10 seconds.
And when I click turn on bluetooth it only loops, turn on, turn on, but never turns on.
I seached a lot in the web and in XDA, there is nothing to solve the problem. My warranty is over and I switched my country. I have to fix it by myself.
I watched this video, http://www.youtube.com/watch?v=SYz_RiuFVRk&feature=youtu.be
that French guy is solving the problem which I have. But everyone says that it solves the problem temporary. I have to solve it permanently.
IS THERE SOMEONE who know how to solve the problem, and what should be done? I can try anything to solve it.
please do not say that, do factory reset, full wipe, try another rom, flash radio.... etc. BECAUSE I have done all. I'm pretty sure that it is a hardware problem.
Lots of people have this problem and this topic can help them too. THANKS!
Sadly I had the same problem, and the only information I could find was to flash it back to stock and etc. you've already read that and done it (as have I). If it doesn't work under stock conditions, it is a hardware problem, meaning the wifi/bluetooth chip is broken (unless for some miracle it is a stubborn software problem that nobody has figured out yet, but don't count on that). This is the case with my atrix. There is nothing we can do besides sending it back for repair, or somehow repairing it ourselves since our warranties are long expired.
I'm looking to get a new phone, since wifi is absolutely critical for me (200mb/month data plan). I am deeply saddened that I will lose my Atrix, it was truly an amazing phone. It happened to break right before the upcoming ICS update. I'm torn between Atrix HD ($50 at Costco online with a lot of extras thrown in for free, plus free activation.) and the HTC one x (80 with less goodies, free activation) I would go SG3, but that is 200, and I'm leaning towards the htc 1x right now...
Thanks for your reply
Thank you so much for your answer. I guess it is a hardware problem too. But I have to fix it. In my country I dont know how to find someone who can fix it, because Motorola is not so common in here. Can I fix it by myself with someone's guidance? I'm planning to sell the phone after I fix it. I will be really appreciated if someone can help.
http://forum.xda-developers.com/showthread.php?p=29431942
Has the information on finding if you have official warranty left and how to schedule a repair, about halfway down.
Matt
Sent from my MB860 using xda app-developers app
Hey guys, Im new to the forums and I was wondering if anyone would be able to help me with a issue I am having with a i9100.
Basically my sister had one, dropped it in a sink, she sent it off for repair and it was marked as water damaged. She got a new phone so I claimed the water damaged s2 and decided to fix it myself.
I purchased a 2nd hand Mobo of ebay from a Israel seller, when I recieved it it was rooted with 4.0.3 on it, but both the front and the rear camera didnt work, it just freezed the phone. I just taught possible bad flash and decided to try a CM10.1 on to see, camera still didnt work, (I tried the whole wiple cache/ wipe delvik cache/ restore factory settings).
So then i decided to try a Stock 4.1.2, same problems. I have also tried using 3rd party camera apps, and testing using *#0*# (Megacam, front cam) and the same error messages "Warning - Camera failure".
I then decided to try firmwares, by dialling *#34971539# and updating from the root, now This time I got a little bit further. when using the firmwares beginning with "T" the camera app would fully open and I would be able to access menus and settings but the shutter doesnt open. The camera app is slow to respond and when I click to take a photo, it makes the shutter sound and then i get ther error "unknown error by ErrorCallback". This has completely stumped me. When using the *#0*# menu on this firmware, i get the error "Data Line fail"
I have also tried all the above with a different camera, the one from the old mobo, is it possible that BOTH are damaged and worth purchasing a new one?
There has also been a problem with battery discharging very fast, disconnect messages, not turning on, so I assumed the battery was shot and got a new one. Its doing better than the last but still have some of the same problems such as disconnect and just restarting. So im assuming the USB dock ribbon is shot and I have ordered one and should receive it on Monday, is there ANY chance that this could be causing the camera problem?
Also, if I dial *#1234# it says CSC: Unknown, could this be a problem? Basically Im pretty much out of ideas, or just lacking knowledge on what to do next!
Any ideas/input would be very greatly appreciated and thanks for your patience!
(even though I'm new, please don't suggest factory reset, sending it to Samsung warranty for repair, turning it on and off, I believe I have tried the obvious!)
A while ago I found a Galaxy Mega in the trash when I was out with family and took it home. Upon further inspection I found that the inside panels of the touchscreen were broken and nothing was visible.
Forward to the end of last month and I finally got a replacement screen for it in the mail and gave the phone and the replacement screen to a friend of mine that works in fixing phones and such.
When he replaced the screen, he told me that the touch inputs worked fine, however, after I told him to factory reset it since I didn't want to go through the previous' owners information and the data was wiped, the screen didn't respond at all to touch. We have tried soft reset, updating and what not [with the help of a smartphone mouse] and we really don't know what to do since I can't get a refund for the screen -_-
Any help with this would be appreciated.
Have you tried Flashing the stock ROM?