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has anyone else had issues with 4g turning off randomly? the first several days i had this phone, i could get a 4g signal anywhere in my apartment. i know because i had serious issues with sprint signal in my apartment, so i practically haven't put this phone down since i got it.
yesterday i was tethering on 4g a lot and when i disabled tethering the 4g radio turned off and i just had two bars, but it didn't say 4g OR 3g. i went into the settings dialing *#*#4636#*#* or whatever it is and enabled LTE only mode (it had been on 3g/4g auto). when i did that, i had 4g for about 30 seconds to a minute and then it went to 3g. same thing happened this morning. maybe they are playing with the towers because as im typing this i see i have auto switched back to 4g. hmm.
Sent from my ADR6400L using XDA App
I received my TB on Friday afternoon and had 4G all day and night until this morning. Woke up, powered the phone on and had only 3G. 4G came back after an hour or so.
I bought mine last week and didn't have any problems until this morning. For the first time I left the power off overnight and when I turned it back on I couldn't get a 3G or a 4G signal. It's been an hour now and I still don't have a signal. I've commuted from Maryland to DC in that time so it's not the area.
Same here. Mines been going on off all morning. Im in tampa
sent from my Tbolt.
I'll note that I'm in Chicago, but 4g seems solid again now (fingers crossed).
Sent from my ADR6400L using XDA App
this is discussed in multiple threads already, you might search them out, but yes, many have the issue. I have that issue specifically that you mention, but even more frustrating also get time where the 4G icon is there, and there is zero data connectivity; all apps show "network connection required".
Sems like LTE isn't rock-solid service yet.
I have the same problem after I rooted last night. I had 4G everywhere in my house. Now I get mostly 1X and maybe 3G if I am lucky. The radio version was much higher before.
Same Here
I called Verizon. there is a known issue with 4g Tbolt. they said they are working on it. Coworkers with 3g phones are having no issues. I am still getting 1x if i am lucky. Chicago area.
glad to know i'm not alone with this, in metro nyc area (commuting between nj/nyc)
I am also have the same problem as of this morning. Just called Verizon and they said they are working on it. Now my phone is stuck on 1X I am in Queens NY right now coming from the Bronx...funny thing when I power down the phone and turn it back on it stays on 4G for about a second and disconects
I am also having issues with 4G going in and out. I had not had any issues until this morning and it was a bit worrisome as I just rooted last night and I was afraid something I had done might have caused an issue. But it seems like a national problem being addressed, so I'll just wait it out I guess.
Y
Tess89 said:
I bought mine last week and didn't have any problems until this morning. For the first time I left the power off overnight and when I turned it back on I couldn't get a 3G or a 4G signal. It's been an hour now and I still don't have a signal. I've commuted from Maryland to DC in that time so it's not the area.
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Click to collapse
I had the same problem this morning going from MD to DC. I was worried it was my phone. All seems well now. Getting 15 down now.
Still seem to be having issues in NY
Jrocker23 said:
Still seem to be having issues in NY
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Click to collapse
is this a network problem or phone problem?
Stuck on 1x as well, outside Philly. Hoping it's not just me.
I'm having same issue,but mine happened just after I rooted my phone.Before rooting I had never seen my phone go into 3G mode,but now it goes to 1x or nothing.Hopefully its an issue on Verizon's end and not my phone.
In Detroit, also on 1x.
Sent from my ADR6400L using XDA App
I am also experiencing this issue as of this morning in Northern VA. I guess early adopters have to expect some type of issue.
Seems to be network related... At least not the phone
Yup confirmed with tech support, there's a nationwide outage with 4g data and they are working it with the highest priority, the tech said. Ah the costs of new technology. Always will have issues at start.
So , my problem started yesterday and whenever I connect to 4g I'm not actually able to connect to anything online. Everything works fine over 3g and WiFi but everytime I'm ok 4g , I get nothing . I live in Philadelphia , and in a 4g service area. I've tried a master reset and still nothing. Does anyone have a way to fix it . I tried a search but wasn't able to fond any info for my problem . Thanks in advance for all your help.
Sent from my PG86100 using XDA Premium App
Having the same problem in the same area. I called Sprint just now, the rep said it wasn't the towers. I have a OG EVO, I'm about to power up and test out. If it works fine, I'm returning the 3D until they issue a fix. This one was a replacement for one that was running hot, but I noticed weak 4G speeds on that one also.
I actually went through your same ordeal on TWO 3vo's.....third one was a charm.. nothing will fix it, so you'll have to take it back to Sprint for a new one.
Sent from my shm'3vo
ka0bit0 said:
I actually went through your same ordeal on TWO 3vo's.....third one was a charm.. nothing will fix it, so you'll have to take it back to Sprint for a new one.
Sent from my shm'3vo
Click to expand...
Click to collapse
Thanks I'll stop in a store tomorrow. Hope 3 is the charm for me too, or I will go back to my OG for awhile. I need my 4G hotspot.
The rep mentioned there was a (bad batch) that was having problems. I was honestly almost going to cancel service and go back to sprint. Once you get a 3vo with no issues you're going to LOVE the phone. And just wait ti'll we have an unlocked bootloader....lol
Sent from my shm'3vo
i just wanted to give everyone an update. 24 hrs later and my 4g is fine again. Any one think it was just the area yesterday ? If not i would like to swap mine out while i am still in my thirty day window.
pahomefinders said:
i just wanted to give everyone an update. 24 hrs later and my 4g is fine again. Any one think it was just the area yesterday ? If not i would like to swap mine out while i am still in my thirty day window.
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Click to collapse
Thanks for the update. I'm from the philly area as well. I'm going to keep mine on 4g all day to see if i also get the intermittent connection. Sometimes it will work then sometimes it won't
I was having the same issues yesterday. I spent like 2 hours talking with Sprint doing ##3282# data profile restores until the 5th rep says it’s a nationwide issue. The connection showed full reception on my 3D and my wife's OG EVO, but the connection to the internet or any other data services was intermittent. Seems to be fine today.
this was working fine today but stopped working about an hour ago. anyone else have this issue???
you guys are not alone
sadly this is not only a evo 3d problem...i have an epic 4g and have been experiencing the same problems, the 4g connects yet no webpages will load and apps wont connect to the internet. 4g sometimes starts working again but then it stops again. If anyone can find out what the hell is going on it'll be a great help.
I've had issues where certain apps don't get internet access while on 4G but the web browser always seems to work. I know Scrabble from EA didn't like the 4G, and Google Music didn't either.
Johnbis. The same thing happened to me as well. During the same time frame. I'm still not able to get 4g as well.
Sent from my PG86100 using XDA Premium App
everyone is honestly too quick to jump the gun and return their phones. It's quite silly and alarmist.
Just reset it or wait it out; that usually solves most problems.
This is my second evo 3d, this one works fine till today, i work at Bethesda ,MD, the 3g works fine, my 4g no way this evening, they need to solve this problem asap, or else they are going to loose customer, evo 4g has good reputation, E3D please don't destroy that reputation.
They responded to me on their Facebook wall, Wimax cell sites are down (intermittent data issue on 4G). They're working to bring them up.
Sent from my BEASTO 3D using XDA Premium App
Thanks for the update. I will update this thread as well if it go's back down. As of right now its up for me.
and its back down.....
I'm in Philly and I'm having the same issue (for the past two days now, actually). As of 9:53 EST in Center City Wimax is down, and it was down around 7:50 am today. Yesterday (Monday), I had connection problems from Noon to 4 (in Center City), but could connect to SpeedTest around 5:50 pm in Mt Airy.
If it is just the wimax cell sites being down, as opposed to a bad 4G attenca in my phone, does anyone know of a way to check besides calling Sprint? Their reps vary wildly in competence (or at the least, some suck at reading their memos/emails), and I don't want to have to call 80 of them to get a straight answer :/
stevetwjr said:
I'm in Philly and I'm having the same issue (for the past two days now, actually). As of 9:53 EST in Center City Wimax is down, and it was down around 7:50 am today. Yesterday (Monday), I had connection problems from Noon to 4 (in Center City), but could connect to SpeedTest around 5:50 pm in Mt Airy.
If it is just the wimax cell sites being down, as opposed to a bad 4G attenca in my phone, does anyone know of a way to check besides calling Sprint? Their reps vary wildly in competence (or at the least, some suck at reading their memos/emails), and I don't want to have to call 80 of them to get a straight answer :/
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Click to collapse
LOL if you noticed, I'm in your area, its not the phone.
Yeah, I noticed Someone had mentioned in this thread that he'd had two 3vos with busted antennas, so I'm a little worried (I've had an amazing streak of non-defective electronics purchases, and I'd hate for this phone to end my streak LOL).
As of 10:40 Am EST in downtown Philly, with 1 bar of 4G and 4 bars of signal strength, I have Wimax data transfer (3.20 Down and 0.07 up, 115ms ping). That's after updating my PRL then my profile while 4G was on. I'm guess they're currently working on getting the WImax cells up.
So... About 4 days ago, I noticed that I couldn't connect to 4G anymore, but 3G works fine. Now I've always had full signal 4G where I live because there's a tower just down the block by the Sprint store. I can connect and I even get an I.P. address, but there's no data getting through. You can imagine how many times I went to recovery, cleared data, wiped, re-flashed, all the while thinking it was the ROM that had problems.
The answer came to me in the form of my younger brother. He has the Evo Shift and also had been having issues with his 4G. Now his phone is stock, so that ruled out the ROM being the issue (thank GOD I thought I somehow screwed my WiMax). So he tells me there was a power outage about 4 days ago at around 3am, since then he hasn't been able to connect.
What I'm thinking is- IT'S BEEN 4 DAYS... You guys here who work at Sprint, do you think a small power outage can bork the 4G network for 4 days?
And if so, how come it hasn't affected the 3G network as well?
Maybe It's another issue altogether...
Sprint actually has 4G?
Zoidpilot said:
So... About 4 days ago, I noticed that I couldn't connect to 4G anymore, but 3G works fine. Now I've always had full signal 4G where I live because there's a tower just down the block by the Sprint store. I can connect and I even get an I.P. address, but there's no data getting through. You can imagine how many times I went to recovery, cleared data, wiped, re-flashed, all the while thinking it was the ROM that had problems.
The answer came to me in the form of my younger brother. He has the Evo Shift and also had been having issues with his 4G. Now his phone is stock, so that ruled out the ROM being the issue (thank GOD I thought I somehow screwed my WiMax). So he tells me there was a power outage about 4 days ago at around 3am, since then he hasn't been able to connect.
What I'm thinking is- IT'S BEEN 4 DAYS... You guys here who work at Sprint, do you think a small power outage can bork the 4G network for 4 days?
And if so, how come it hasn't affected the 3G network as well?
Maybe It's another issue altogether...
Click to expand...
Click to collapse
4G is WiMax and 3G is EVDO so one getting knocked out might not affect the other....also, if they haven't had reports about that particular tower, they might not know to fix it.
To the poster above: if your not going to be helpful, don't post.
Sent from my Google Nexus S using xda premium
That sucks man. I'm blanketed in supposedly 4g service and can't get it neither. I wanna go take a dump on one of their towers.
Can a power outage kill 4G? Certainly. Cell towers work like many other electronic devices, and are still prone to things getting shorted (Even if there are several layers of protection to try and stop that). I would honestly recommend calling tech about it and seeing if the towers near you have any posted outages, or at least report the issue.
They likely cannot fix the issue unless they know about it, and if everyone presumes everyone else will report the issue; it may never get reported.
Rayne Jarre said:
Can a power outage kill 4G? Certainly. Cell towers work like many other electronic devices, and are still prone to things getting shorted (Even if there are several layers of protection to try and stop that). I would honestly recommend calling tech about it and seeing if the towers near you have any posted outages, or at least report the issue.
They likely cannot fix the issue unless they know about it, and if everyone presumes everyone else will report the issue; it may never get reported.
Click to expand...
Click to collapse
I'll call tomorrow and bother someone over at the local sprint. I'm just wondering how did the 4G go out and not the 3G network. Oddly enough I also noticed the 3G network is slightly faster now... i.e. - I could never watch HD movies on Youtube without having the 4G on, now since of course I can't connect I tried on 3G and it didn't skip a beat. Maybe breathing too much spray paint fumes is making me crazy
The 4G sits on a separate tower from the Sprint tower's as the 4G is provided via Clear.
Noiro said:
The 4G sits on a separate tower from the Sprint tower's as the 4G is provided via Clear.
Click to expand...
Click to collapse
Gotcha
Sent from my Shooter 3D
I've made references to this in Q&A, so apologies if you've read this already.
Simply put, my mobile data does not work on this phone. What I'm finding is if I leave a WiFi network or go to/from Sprint to roaming data, the hand-off to cellular data never happens as one of three things invariably occurs:
a) Mobile Data is stuck in 'turning on...' and thus I have no signal at all;
b) I have signal but no throughput (the up/down arrows never light up and I get no data connection);
c) the phone just reboots.
So basically if I change my network state, I can't go back until I reboot. Toggling Mobile Data does nothing in any of these instances. Now I expect holes in the software during a device release, but not holes you can drive a truck through. If anyone is experiencing the same issue or has any ideas, I'd love to hear them. If it's not solved by the end of my 14-day rescission period, this thing is done for.
I had this same exact problem. Update your profile and PRL. That fixed it for me but I dunno if that will fix the problem permanently. Might be a hardware defect but I hope it was just a prl/profile issue.
Sent from my EVO using Tapatalk 2
I've tried updating my profile and PRL and unfortunately that did nothing, and moments ago I gave up and called Customer Care to reactivate my OG EVO.
Of course, 30 seconds after that was all done the representative told me there's an EVDO data issue/outage that has been persistent in Philadelphia since the 22nd. You'd think they'd tell their store reps this valuable information, but such is not the case. I'm going to try running some tests on my OG EVO for comparison's sake and see how much truth they're telling me before I put the LTE back in the box and tell Sprint where they can shove it.
I have noticed some quirkyness with the WiFi/3g handoff on the phone on stock and viperROM. I am in the Philly market too, possibly the issue.
Sent from my EVO using Tapatalk 2
It's becoming unbearable. I lose my 3g connection about 3 times a day. But today, it's lost it about 20 times and that's no exaggeration. It's lost mobile data at least 5 times in the last hour. HTC has got to do something about this.
Sent from my EVO using xda premium
So I reactivated my OG EVO and sure enough, 3G data speeds are nothing short of awful in the 19103 area (~6KB/sec on average), compared to the 19106 area a mile or so away -- there's definitely an EVDO issue in the area. However, the OG EVO is not exhibiting the same WiFi/roaming hand-off issues that the EVO LTE is; that has to be a software issue specific to the phone. Seeing as I frequently walk in and out of various WiFi blankets throughout the city several times every day, this bug is a deal-breaker for me.
When I leave a wifi area I've noticed it takes a very long time to pick up 3G. It was nearly instant on my E4GT.
I just had the same issue with my mobile connection. Updating my profile and PRL seemed to do the trick. Changing from wi-fi to mobile also takes over a minute...
change your phone from cdma/lte mode to cdma mode, did the trick for a few friends of mine.
I've also been having the same issues. My phone will just drop 3G and go to roaming or no signal at all constantly. I also live in the Philly area so I'm hoping since we're in the second wave to get LTE that its just Sprint working on the network but I'm starting to suspect that we have a serious problem with our phones. Im on my second phone & a few different ROMS including stock & I've been having the problem since pre relase while my wife's Samsung E4GT has had no issues.
Edit
Well I took the advice from another thread and switched from CDMA/LTE to CDMA only & I haven't had any issues with my 3G dropping or with the WiFi to 3G handoff. Don't know if that fixed the problem or if Sprint just isn't working on the towers today.
Sent from my EVO using Xparent ICS Blue Tapatalk 2
Okay this is starting to piss me off. I loose 3G service anytime I unlock the phone. In my house I can not keep a call connected to save my life, even though I have 4 bars. My 3G just looses signal. Its not when I switch from WiFi. It just does it on its own.
The first thing I tried was to turn the CDMA/LTE to just CDMA, tested this for 2 days nothing. I updated both Profile and PRL.... nothing.
I am really tempted to walk into a Sprint store and through down because this is unacceptable. And this happened to my first EVO LTE, so I returned it within my 14 days, got a second one and its doing the same thing. I thought well maybe its because I am in the Chicago Subbards but I have been in 2 other states and I have the same issue.
Anyone know of a fix or when HTC will actually fix their newest phone? I mean come on really guys, how is this okay?
EDIT:
Also, I tried turning off NFC and that doesn't help either.
And is anyone else's EVO get REALLY hot?
Cherokee4Life said:
Okay this is starting to piss me off. I loose 3G service anytime I unlock the phone. In my house I can not keep a call connected to save my life, even though I have 4 bars. My 3G just looses signal. Its not when I switch from WiFi. It just does it on its own.
The first thing I tried was to turn the CDMA/LTE to just CDMA, tested this for 2 days nothing. I updated both Profile and PRL.... nothing.
I am really tempted to walk into a Sprint store and through down because this is unacceptable. And this happened to my first EVO LTE, so I returned it within my 14 days, got a second one and its doing the same thing. I thought well maybe its because I am in the Chicago Subbards but I have been in 2 other states and I have the same issue.
Anyone know of a fix or when HTC will actually fix their newest phone? I mean come on really guys, how is this okay?
EDIT:
Also, I tried turning off NFC and that doesn't help either.
And is anyone else's EVO get REALLY hot?
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Click to collapse
Have the same issue on 2 diffrent EVO lte's . I heard it could be towers or the software on the phone . I think its the pho e because I've heard the s3 dosnt have these issues .
Sent from my EVO using xda premium
same problem here
started a thread over on the sprint site here
http://community.sprint.com/baw/message/445385#445385
I thought it was the towers as well, but I been in 3 states the exact same issue...
Im in naperville and im waiting for lte to be up and running before I buy the Evo lte...my brother is having the same problems as you...looks like another month before its ready...patiently waiting...hang in there
Sent from my HTC Evo 4G using xda premium
As of today, dead. Voice is ok. 3G is gone. (Philly)
Im in lexington sc and for about a week now my data (which i had inside my house just fine) has been out almost completely and i have called 3 times and got 3 different reasons on why this is. Now last night they tell me that there is NO eta on when it will return????? WTF! This better be a LTE thing. If not this is getting out of control fast... They said id be credited for the outage, well data is 50% of what we pay for. This is unacceptable sprint...
Say if it is a software issue shouldn't most people have this issue ?
Sent from my EVO using xda premium
probably, depending on which software/firmware version you're running. I think it's more specifically related to the radio version/fw vs the towers causing it. it seems more and more like i get varied results depending on where i'm at. always the same end result, just the behavior in how long 3g stays connected varies.
I have been dealling with the same issues. I was driving and my data went out. Can't get data only if I connect to a WiFi, I tried everything. I am on the latest firmware, prl, ect. I got it back yesterday about 5 hours later but as soon as I go to an area with no service it will not come back. (Voice and text work fine) I am still without data since Noon today. I know I have 3G because my old Epic 4G is working fine. I even flashed the radio again and flashed the whole firmware again. Still doesn't work. I am about to take it back and get the Samsung....
Today I lost all data. Sprint says it is because they are updating their towers. Should I have this problem all over Dallas? My wifes phone works fine. Spent an hour with tech no luck. I went to the Sprint store and they just said people have been coming in all day.
My two friends with the same phone have no issues and one other with a rooted phone has issues. I hope I didn't lose data because I rooted my phone.
Any one else having these issues?
You can be certain that it isn't the rooting itself that would cause your data issue. Try going into your settings>Mobile Network: and where it says "Network Mode" select it and choose "CDMA Only" and see if you can connect then. With network vision being so close I would image alot of strange things are going on in those areas (im in the atlanta market but havent experience and problems). And one guess I have is since data is fine on a non LTE-device, it's almost CERTAINLY a tower work kind of error. Our phones (lte phones) have different PRL's than non LTE phones so our phones choose what towers to connect to , and how to connect to them, differently. I'm sure this will be remedied extremely soon. probably fine by the time you wake up in the morning.
Im in Grapevine/colleyville and I frequently loose data for a sec, but not long periods of time. It's cause of the lte roll out. Should be all good on july 15th
Thanks guys, puts my mind at ease. Can't wait til it's here.
Live in Dallas work in grapevine, same issues. Hoping 15th roll out solves everything, luckily I'm on WiFi at home and work so its not overly unbearable. Grapevine however I have trouble with text sometimes.
Sent from my EVO using xda premium
Im actually having the same issue here in Houston. If network mode is set to LTE/CDMA, i get no data. Still shows 3G, but the arrows that show receive/transmit show the transmit arrow solid. Where if I change my network mode to CDMA only, data works fine.
So HOPEFULLY it is as suggested, tower work due to Network Vision. Fingers crossed!
Yeah I have the same problem . I loose data complety . Sprint said it should work. I don't know if its the phone prl or the towers . I also heard a few people say it was happening to people with rooted phones but I really don't know . I live in fort worth and loose data 20 plus times a day .
Sent from my EVO using xda premium
I wish my data was turning off and on...I have none at all. So werid. It was supposed to be fixed by today according to tech support at sprint. After another hour on the phone ...no dice.
jbejarano said:
Im actually having the same issue here in Houston. If network mode is set to LTE/CDMA, i get no data. Still shows 3G, but the arrows that show receive/transmit show the transmit arrow solid. Where if I change my network mode to CDMA only, data works fine.
So HOPEFULLY it is as suggested, tower work due to Network Vision. Fingers crossed!
Click to expand...
Click to collapse
When I change my data to CDMA only I dont even get the 3g icon and sill no data.
parmend said:
Yeah I have the same problem . I loose data complety . Sprint said it should work. I don't know if its the phone prl or the towers . I also heard a few people say it was happening to people with rooted phones but I really don't know . I live in fort worth and loose data 20 plus times a day .
Sent from my EVO using xda premium
Click to expand...
Click to collapse
Same issue in Austin. The CS rep I'm talking to speculates it might be tied to the storms in the NE/midwest.
I'm also getting errors updating my PRL and profile.
On hold with tech support right now. Once I'm done, I'll try setting my network mode to CDMA only and see if that helps.
Well today i had no signal and everyone i know had no signal we all have sprint. Sprint said as we speak they were working on the vision project for the towers for lte and from what i read online today was they day they were working in my area. The plan for lte was to start with the small towns around Chicago and then chicago last so people in Chicago could pick up signals from near by areas until the towers in Chicago get updated. Theres more cell towers in chicago alone then the rest of illinois combined so this make perfect since. I'm from Rockford Illinois and i have horrible 3g speeds. Hoping they flip this lte switch soon.
Sent from my EVO using XDA Premium App
Things are working for me again. Sprint tech guy had me dial ##72786# and input the password 033322. From their, he had me hit menu and reset.
The phone rebooted and reactivated. Then I updated my profile and prl. Those failed the first few times, but they worked when I set the network mode to cdma only. Switched back to cdma/lte and everything's back to normal.
The tech did confirm that we were feeling echoes of the network disruption (due to a storm) in the northeast.
I live in Richardson and work in Plano. No 3G issues anywhere for me. Including going into downtown Dallas yesterday and today.
zisix said:
I live in Richardson and work in Plano. No 3G issues anywhere for me. Including going into downtown Dallas yesterday and today.
Click to expand...
Click to collapse
Are you rooted?
Sent from my EVO using xda premium
Titanium back up, Nandroid and problem solved.
Live in McKinney, was in Dallas earlier today and lost all data. Yes, I am rooted. Where I live though, towers have been up and down the last two weeks and it's getting aggravating.
rkjg24 said:
Live in McKinney, was in Dallas earlier today and lost all data. Yes, I am rooted. Where I live though, towers have been up and down the last two weeks and it's getting aggravating.
Click to expand...
Click to collapse
Yeah the phone is almost unusable. I don't know if its the phone or the work on the towers. I've tried the cdma only option and its still a no go .
Sent from my EVO using xda premium
Mine fixed on it's own last night. So I guess it's random rooted our not.
Sent from my eVo LTE
parmend said:
Are you rooted?
Sent from my EVO using xda premium
Click to expand...
Click to collapse
Yes. Not HTCDev or S-Off though.
shockwaveaz said:
Today I lost all data. Sprint says it is because they are updating their towers. Should I have this problem all over Dallas? My wifes phone works fine. Spent an hour with tech no luck. I went to the Sprint store and they just said people have been coming in all day.
My two friends with the same phone have no issues and one other with a rooted phone has issues. I hope I didn't lose data because I rooted my phone.
Any one else having these issues?
Click to expand...
Click to collapse
Mine did that the first night I had it for a few ours. Had no signal at all. Went to bed and in am it was back to normal. Is your roaming on? Turn it on once and see if you get a signal and data. I was able to when I had no signal with sprint only on
rockin my EVO 4G LTE