Asus has announced today that early production transformer prime, specificly the ones sold in the computer exhibit in Taiwan earlier this month, if user experience wifi instability problem, it is eligible for exchange after the 19th. The exchange has to be made between 12/29 and 2/19. Based on their announcement, I'm quite confident that they've done something to fix the wifi problem (the ones you guys are getting).
source: Taiwan news
tw.stock.yahoo.com/news_content/url/d/a/111216/1/2xdmd.html
andyxover said:
Asus has announced today that early production transformer prime, specificly the ones sold in the computer exhibit in Taiwan earlier this month, if user experience wifi instability problem, it is eligible for exchange after the 19th. The exchange has to be made between 12/29 and 2/19. Based on their announcement, I'm quite confident that they've done something to fix the wifi problem (the ones you guys are getting).
source: Taiwan news
tw.stock.yahoo.com/news_content/url/d/a/111216/1/2xdmd.html
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Click to collapse
It also confirms that: A) there was a problem, and B) Asus Canada wasn't high when they told resellers there was an issue with Wi-Fi. It may also be a problem for early builds that GameStop stores already received that were shipped well before the 19th. The best news is they must have come up with a fix and units shipped the 19th and after are probably going to be fine. But it's still kind of spooky that a device they've probably been working on for at least nine months appears to have had a pretty significant issue so close to its release.
BarryH_GEG said:
It also confirms that: A) there was a problem, and B) Asus Canada wasn't high when they told resellers there was an issue with Wi-Fi. It may also be a problem for early builds that GameStop stores already received that were shipped well before the 19th. The best news is they must have come up with a fix and units shipped the 19th and after are probably going to be fine. But it's still kind of spooky that a device they've probably been working on for at least nine months appears to have had a pretty significant issue so close to its release.
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Click to collapse
Also confirms that I was right all along.
andyxover said:
Asus has announced today that early production transformer prime, specificly the ones sold in the computer exhibit in Taiwan earlier this month, if user experience wifi instability problem, it is eligible for exchange after the 19th. The exchange has to be made between 12/29 and 2/19. Based on their announcement, I'm quite confident that they've done something to fix the wifi problem (the ones you guys are getting).
source: Taiwan news
tw.stock.yahoo.com/news_content/url/d/a/111216/1/2xdmd.html
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Click to collapse
Yay, so I can get a fixed one? Not sure where the Verge got their giveaway Primes, but I got one. I should be able to exchange it. I'm calling Asus later
BarryH_GEG said:
It also confirms that: A) there was a problem, and B) Asus Canada wasn't high when they told resellers there was an issue with Wi-Fi. It may also be a problem for early builds that GameStop stores already received that were shipped well before the 19th. The best news is they must have come up with a fix and units shipped the 19th and after are probably going to be fine. But it's still kind of spooky that a device they've probably been working on for at least nine months appears to have had a pretty significant issue so close to its release.
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i have to defend for Asus a little bit here. 9 month is short to come up with a device, the amount of work that has to go in to build something from scratch is a lot. compromise have to be made here and there, the ID team have to cooporate with the engineering team, and the engineering team have to cooperate with the IDteam. Things constantly change. The wifi issue is not horrible, if no one had told me about it i probably wouldn't even notice it. There are hundreds of problem when a new product is first put together, it a ot of work and time to fix them. And sometimes is manufacturing related, the prodotype might work fine, but when mass producing, some weird thing's gonna show up (which i believe is the case for the prime). I mean, look at the antenna problem with the iPhone 4 when it first release? or the volume key problem with the galaxy nexus.
The wifi issues were brought up a while back...
Anyway, here is a new updated review from anandtech:
http://www.anandtech.com/show/5175/asus-transformer-prime-followup
He says the retail ones are fixed.
CandyNJ66 said:
Yay, so I can get a fixed one? Not sure where the Verge got their giveaway Primes, but I got one. I should be able to exchange it. I'm calling Asus later
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were you the one with the balloons?
Let's see... ASUS identified a problem and is fixing it. They're replacing affected devices. At worst, they've delayed widespread release of a new product by a few weeks.
I can't imagine a company doing a better job of handling a such a situation.
Sent from my Transformer TF101 using Tapatalk
wynand32 said:
Let's see... ASUS identified a problem and is fixing it. They're replacing affected devices. At worst, they've delayed widespread release of a new product by a few weeks.
I can't imagine a company doing a better job of handling a such a situation.
Sent from my Transformer TF101 using Tapatalk
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This is how I feel. At least they didn't try to sweep it under the rug.
ericc191 said:
This is how I feel. At least they didn't try to sweep it under the rug.
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Or tell us that we were holding it wrong!
Blueman101 said:
Or tell us that we were holding it wrong!
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:-D this post needs a thanks :-D
Sent from my Desire HD using Tapatalk
this news report released today explains this situation better.
Apparently US did receive faulty wifi Prime tablets, but only a small amount as Asus has issued a recall of 300 units, yet say they are still on track for their Dec 19th launch date.
hxxp://androidos.in/2011/12/asus-recalls-300-transformer-prime-tablets-due-to-wifi-issues-us-launch-on-track/
Blueman101 said:
Or tell us that we were holding it wrong!
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Click to collapse
OR tell everyone in the room to get off the wifi because they're hogging the bandwidth and that's why they can't get internet.
BarryH_GEG said:
It also confirms that: A) there was a problem, and B) Asus Canada wasn't high when they told resellers there was an issue with Wi-Fi. It may also be a problem for early builds that GameStop stores already received that were shipped well before the 19th. The best news is they must have come up with a fix and units shipped the 19th and after are probably going to be fine. But it's still kind of spooky that a device they've probably been working on for at least nine months appears to have had a pretty significant issue so close to its release.
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Click to collapse
This is the big question. Which units are affected, and which ones are fixed? How can we know? Personally, I want to be sure that I get a unit where the Wifi issues are resolved.
---------- Post added at 08:45 AM ---------- Previous post was at 08:33 AM ----------
wynand32 said:
Let's see... ASUS identified a problem and is fixing it. They're replacing affected devices. At worst, they've delayed widespread release of a new product by a few weeks.
I can't imagine a company doing a better job of handling a such a situation.
Sent from my Transformer TF101 using Tapatalk
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Click to collapse
Actually I think the AnandTech reviewer first identified the problem.
"ASUS originally claimed that no one else had this issue but it looks like the CNet reviewer also noticed it."
So I think BarryH_GEG has a point. It's good that ASUS is now reporting the problem, and doing something about it, but it doesn't paint a great picture for their QC if they don't do basic testing to discover such issues before sending units out.
lchanmanl said:
were you the one with the balloons?
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No lol, I bought it from one of the winners, a tall skinny white guy
Ectoplasmic said:
This is the big question. Which units are affected, and which ones are fixed? How can we know? Personally, I want to be sure that I get a unit where the Wifi issues are resolved.
---------- Post added at 08:45 AM ---------- Previous post was at 08:33 AM ----------
Actually I think the AnandTech reviewer first identified the problem.
"ASUS originally claimed that no one else had this issue but it looks like the CNet reviewer also noticed it."
So I think BarryH_GEG has a point. It's good that ASUS is now reporting the problem, and doing something about it, but it doesn't paint a great picture for their QC if they don't do basic testing to discover such issues before sending units out.
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Here's where I disagree: who said that ASUS didn't do "basic testing" before sending units out? You do understand that no high-volume manufacturer tests _every_ unit, right? They test samples from lots. The size of the sample they test relates directly to the importance of defects--I guarantee that each and every CT scanner is extensively tested, at the cost of thousands of dollars each, before it's sent out vs. a consumer product like a tablet where maybe 1 out of 1000 is tested. The reason is because the consequences of a defect are so much graver for the CT scanner (which of course isn't actually a high-volume product, but let's hold onto the analogy) than for a tablet.
The very fact that almost every consumer product made today has one or more initial issue (the iPhone 4S with Antennagate, the Galaxy Nexus with its volume bug, etc., etc.) means that it's likely impossible to catch every single problem. The cost to do so would simply be prohibitive vs. the lost productivity/enjoyment for the user and the cost of fixing the problem after the fact. Unless you want these things to cost MUCH more, then this is the way it has to be.
So, there were likely a few lots of units that had a manufacturing defect around the Wifi antennas, and those slipped through QC. The good thing about lots is that they make isolating bad units so much easier--just recall and test the affected lots and you're good to go. Seems like this is what happened here. Then, ASUS probably increased their sampling of other lots, hence the delay and reduce shipments, and now seem confident that the manufacturing problem has been resolved.
As far as the small number of units that were affected (300? really? that's rounding error vs. how many should ultimately be made), ASUS is replacing them. Case closed, really. And again, the worst thing that's happened is that we incredibly impatient early adopters have to wait a few weeks for our new toys (or tools, either way doesn't really matter).
Other manufacturers (cough Apple cough) sometimes let these things go and then don't even fix them (offering ridiculous "solutions" like a freaking rubber band, LITERALLY). ASUS took the high road here, and should be commended for it.
I hope that includes the early gamestop model I have. definitely has WiFi issues.
denverbuckeye said:
I hope that includes the early gamestop model I have. definitely has WiFi issues.
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Hence, probably why Gamestop is delaying their release. ASUS is probably shipping them new stock to replace their existing stock, which will be (or has already been) shipped back.
denverbuckeye said:
I hope that includes the early gamestop model I have. definitely has WiFi issues.
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in the Chinese article it says you can check whether your unit is affected on their website, but i haven't found that link yet.
wynand32 said:
The very fact that almost every consumer product made today has one or more initial issue (the iPhone 4S with Antennagate, the Galaxy Nexus with its volume bug, etc., etc.) means that it's likely impossible to catch every single problem.
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Click to collapse
You've posted the above twice. There's a big difference between Wi-Fi not working or working poorly on a device that depends on it and the above two issues.
Apple's issue with the iP4 (not iP4s) wasn't technical. It was their arrogance. They knew that their design choice could have a performance impact under difficult to produce conditions but form trumped function. It shipped performing as they intended it. They were surprised only by the fact people were making such a big deal of it.
The GN's issue only occurred when using the phone on 2G (900Hz) in close proximity to another phone also using 2G. The percentage of people affected (almost all in rural European areas) was small. Yes, it should have been caught but it was a freak circumstance that probably wasn't in their testing scenarios. But it was a low impact problem that was corrected in days with s/w. No one in the U.S. would have even noticed because no carrier here uses the 900Hz frequency.
Another example you didn't mention. The HTC Sensation had a Wi-Fi-Gate issue. When held horizontally with your hands in a certain position Wi-Fi signal would deteriorate. The design choice of an aluminum back cover (sound familiar) made the antenna sensitive. HTC's answer? Don't hold it that way (and to stop using aluminum back covers going forward). Regardless, the phone worked fine, users just had the annoyance of having to be careful how they held it. Again, it wasn't a surprise found after release but an intentional design choice.
The difference between Asus' Wi-Fi issue and the above comes down to severity and number of people that would have been affected. They were obviously surprised by it and being a high impact problem it should have been caught way earlier in QC. The units solid in Taiwan were materially defective and they wouldn’t have sold them had they known. Hence the recall. **** happens. But you can't lump it all in to the same category.
Related
Just came across this:
http://www.engadget.com/2011/12/12/asus-delays-transformer-primes-release-until-wifi-fix-is-found/
I'm hoping the source is unreliable but...it's not looking good. Although it seems strange to me no press release and the only source is some guy named "George". It does seem a bit strange too that they came out just yesterday claiming no delay. It is of note that this article references Asus Canada, so it may be possible that they only have so many to go around after a QC check of their inventory and are cutting out Canada as a quick easy way of dividing up who will get filled orders and who will see delays. So...who knows. Just thought I'd share...
UPDATE: Update:*We heard back from ASUS US and were told the Prime is still scheduled for release the week of 12 / 19.
So...who knows. Just thought I'd share for others like me eagerly waiting and wondering...
Everyday I read something different.... Like a woman sigh
I'm going to believe it, I guess. Can't anything launch on time. Goodness
Sent through my Black market i9250 Galaxy Nexus
Same unsourced claims regurgitating the same old statement, different day.
BiGMERF said:
I'm going to believe it, I guess. Can't anything launch on time. Goodness
Sent through my Black market i9250 Galaxy Nexus
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Click to collapse
No, Asus hasn't confirmed it! They "received confirmation from ASUS Canada via one of our tipsters" that there was a delay. It's probably from one of the jokers who got the email from NCIX, which was also not confirmed by Asus. Don't fall into the hype! They are trying to drive up sales! Now, the smart thing to do would be to sell your Prime that you successfully got on time from pre-order for $1000+ because everyone thinks there is a shortage.
Like an energizer bunny...
Keeps going and going and going...
Engadget has to know that this is old news and has already been proven fake by other sites linked in there comments, I bet they love the drama and attention as they always seem to blindly start trouble.
WOW who keeps starting these rumors.Gamestop already has confirmed that they will have them on the nineteenth & their display unit has no problem connecting to wifi
Arun01 said:
WOW who keeps starting these rumors.Gamestop already has confirmed that they will have them on the nineteenth & their display unit has no problem connecting to wifi
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yes it does,I tried it and made a video of it on YouTube. But never tried the range, which is what is in question
Sent through my Black market i9250 Galaxy Nexus
adampdx said:
No, Asus hasn't confirmed it! They "received confirmation from ASUS Canada via one of our tipsters" that there was a delay. It's probably from one of the jokers who got the email from NCIX, which was also not confirmed by Asus. Don't fall into the hype! They are trying to drive up sales! Now, the smart thing to do would be to sell your Prime that you successfully got on time from pre-order for $1000+ because everyone thinks there is a shortage.
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Click to collapse
They are trying to drive up the hype be releasing rumours that their device has Wifi problems?...
I don't know one way or another but this thread should be closed, Engadget used the exact same language as the NCIX email which is a Canadian company. It seems Engadget did not search the internet before posting this, notice how they put in an update about the ASUS denial. I won't fault the OP but a new rumor of an old rumor denied is a waste of precious minutes of our life
Since no one seems to be reading the links, here's what Engadget said...
If you were hoping to get you hands on a Transformer Prime this month, prepare to be disappointed. After hearing rumors of the ASUS slate's delay due to Wifi issues, we've now received confirmation from ASUS Canada via one of our tipsters. The company says that "the WiFi range on the TF201 did not meet our quality standards" and that it will not release the product until the wireless is up to snuff. In order to combat the issue, ASUS "will be implementing a new solution," though it declined to elaborate on what the solution would be. Naturally, no timetable for the Transformer Prime's release was provided either. So, if you jumped on the pre-order, let us know if you've heard the same song and dance from ASUS in the comments below.
[Thanks, George]
Update: We're aware that ASUS US has said that the Transformer Prime release is still on schedule. We've reached out to the company and we're awaiting word on the issue.
As online media rags go, Engadget's one of the more reputable ones. If they're quoting something from the company, even off-the-record via a tipster, it's got to have some validity. After all, the company knows what they've said and haven't said, so it's not like it's going to fly under the radar. It's one thing to say from an anonomyous source and another to say from "the company."
The real question is why does it appear that Asus Canada's not OK with the current Wi-Fi implementation and Asus U.S. is when I'd imagine they both share the same stock?
Oh well, will you look at that, Engadget updated their original story (twice) to say that Asus reached out to them directly and said the device is on track for release the week of 12/19.
Now my only question is, will that be arriving in our hands by then, or shipping from retailers. Because if it ships then I'm going to have to change my ship-to address...
dump.
.......
Arun01 said:
WOW who keeps starting these rumors.Gamestop already has confirmed that they will have them on the nineteenth & their display unit has no problem connecting to wifi
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Click to collapse
What display unit are you talking about, as if there is only one? Are you talking about this one?
http://forum.xda-developers.com/showpost.php?p=20155969&postcount=11
...The wifi on the demo unit at GameStop definitely was fluctuating wildly both times I played with it, I had assumed the signal just sucked, but I didn't compare to my phone.
Besides, the article said "the WiFi range on the TF201 did not meet our quality standards" which is not the same as just connecting to Wifi.
beavertank said:
Oh well, will you look at that, Engadget updated their original story (twice) to say that Asus reached out to them directly and said the device is on track for release the week of 12/19.
Now my only question is, will that be arriving in our hands by then, or shipping from retailers. Because if it ships then I'm going to have to change my ship-to address...
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Wonder why they didn't leave both updates, better yet wonder why they did not just pull the story, this kind of sensationalism and running up hit and comment counts is irritating to me so I will not be going to engadget for say... 6 months
now I have wasted a full ten minutes on this
Here we go again. Engadget may be credible but word from Asus themselves weighs more. Plus sounds like rehashed news engadget now just catching on to. As you saw their updates. I'd be more inclined to think maybe Canada supply n U.S. Supply were built at different times or from different batches. Canada may have been receiving batch with more units not up to par with wifi quality. U.s. Batch seems to be in good standing s still as release date is only 1 week away for GameStop.
---------- Post added at 05:17 PM ---------- Previous post was at 05:14 PM ----------
Ectoplasmic said:
What display unit are you talking about, as if there is only one? Are you talking about this one?
http://forum.xda-developers.com/showpost.php?p=20155969&postcount=11
...The wifi on the demo unit at GameStop definitely was fluctuating wildly both times I played with it, I had assumed the signal just sucked, but I didn't compare to my phone.
Besides, the article said "the WiFi range on the TF201 did not meet our quality standards" which is not the same as just connecting to Wifi.
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Funny how you've been silent lately and as soon as this new rehash rumor thread pops up, here you are..lmfao. You love this kind of stuff huh?
demandarin said:
Here we go again. Engadget may be credible but word from Asus themselves weighs more. Plus sounds like rehashed news engadget now just catching on to. As you saw their updates. I'd be more inclined to think maybe Canada supply n U.S. Supply were built at different times or from different batches. Canada may have been receiving batch with more units not up to par with wifi quality. U.s. Batch seems to be in good standing s still as release date is only 1 week away for GameStop.
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This is what I am thinking as well. From memory express to me about the delay
Originally we were supposed to get them on the 6th of December. According to Asus they are shipping on the 15th which means in theory we should have them on or after Christmas day.
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So seems like a fairly small delay for at least some retailers in Canada.
Now, BGR reposts Engadget's story, but without the correction. So, now there are TWO major sites having reported on already-debunked information. Pretty soon, it'll become "fact"...
Tech reporting is simply terrible. Just terrible.
Edit: I say this about tech reporting even if in this instance the story turns out to be true. BGR is a big enough site without enough clout that ASUS would respond to them. So, if they were going to do real reporting, they should wait until they can confirm with ASUS rather than just rehashing what Engadget says.
ASUS really should have done a better job communicating the launch plans to it's customers. It seems like we've been relying on rumors and information from retailer customer service reps. It's no wonder we keep hearing all kinds of conflicting information coming from so many different sources except the one source that really matters.
My prime has some minor problems (something Loos inside and one corner of the screen is like unstuck or something) so I'm gonna return it to best bug soon. But I'm wondering how long I need to wait to get the second generation of primes to get in stick at places like amazon.
Sent from my SGH-I897 using XDA App
there is no second generation prime. if you exchange now, chances are good to get one with issues fixed found in some units. As far as GPS goes, depending on when u get the prime, its likely to be taken out of the Prime or drivers for it disabled. Since Asus knows of the issues now, most new units should be corrected now. wait at least a week or 2 if you can. the longer you hold off, more than likely get a newer unit with problems fixed.
Actually reading your post again, if its just a screen issue, you could just exchange it now and new unit should be fine. I have one of first ones when it came out and have no screen issues.
Thanks I think I'm gonna go to best buy this weekend to return it. If Amazon has then in stock I'll probably get it from them this time.
Sent from my SGH-I897 using XDA App
Better yet,
#1 Since no one know when primes or docks are being shipped until they are given a tracking #
#2 Since, we can get no real straight answers on GPS/WIFI etc...
Why would you muddy up the forums with questions like these? Not trying to be a ****, just get tired of people posting things that NO ONE can answer, or if they can won't.
IMO, some people have too much time on their hands and will never be happy with a product unless they make it themselves, then they will be the only on happy as others will find flaws. THERE WILL NEVER BE A PERFECT PRODUCT PEOPLE!!! If there were there would never be "The next best thing".
Jumps off soapbox....
Also, I was a lucky one and got the 1st TP at my gamestop and I love it! My Dock arrives Tuesday from Newegg, screw you Amazon! (I was one one the ones who had my TP and dock canceled in their big SNAFU and re-ordered it when they allowed us to and canceled after I got confirmation I was getting from others that I ordered afterwards but getting it sooner.
I think it's a very valid question just in case someone might have a good idea answer. There are tons of folks on this sight with loads of information.
I am happy with my Prime but I am also not quite sure if it's *right*. I know the browser is slow but I've switched browsers and I still get rendering problems and blinking checkered board swatches all the time. I've read the touch screen calibration thread several times over and I think mine is kinda iffy there, too. Especially corners and when I'm trying to place the curser back in the middle of a paragraph or sentence.
So my thought right now is to wait it out, see what more I can find out, I have until early February to return it. Maybe by then newer production units will be out and perhaps there will fewer issues. Sometimes I think mine is perfect, other times I wonder. Now that more are available I am going to compare mine to a friends, look at the at Best Buy, and make sure mine is "right". It's damn close, I just want to make sure.
I'm not due to receive mine until the end of this month and maybe it's a blessing in this case since Asus' production line is probably going through an overhaul in quality and inspection. Your decision to wait it out may be worthwhile, at least until the ICS is ota and then you'll find out if it fixes your problems.
3G version of Prime expected in March per this article http://focustaiwan.tw/ShowNews/WebNews_Detail.aspx?Type=aALL&ID=201201060022
n11 said:
3G version of Prime expected in March per this article http://focustaiwan.tw/ShowNews/WebNews_Detail.aspx?Type=aALL&ID=201201060022
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Holy ****... that's news to me... first and only story I've see saying a 3G version is coming. Wonder is they didn't have it confused with Acer??
Removing GPS from the spec sheet or the Prime?
demandarin said:
there is no second generation prime. if you exchange now, chances are good to get one with issues fixed found in some units. As far as GPS goes, depending on when u get the prime, its likely to be taken out of the Prime or drivers for it disabled. Since Asus knows of the issues now, most new units should be corrected now. wait at least a week or 2 if you can. the longer you hold off, more than likely get a newer unit with problems fixed.
Actually reading your post again, if its just a screen issue, you could just exchange it now and new unit should be fine. I have one of first ones when it came out and have no screen issues.
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Click to collapse
The ASUS FB posting said they were removing the GPS from the spec sheet not the chip from the tablet. Have you seen other information regarding any other action they are taking? I assume their FB announcement meant it would not be an advertised feature but the capability would still exist as an unadvertised feature.
Today was the official launch of the TP in The Netherlands and Asus Benelux confirmed there will be a 3G version within 3 months.
BTW Preorders were up today, ordered a 64 Gb Amathyst Grey.
Delivery Januari 10
[Q] May I assume that a 3G version could be used in wifi only mode and the only drawback would be the higher purchase price (no data charges if you never sign up for a 3G plan).
It appears something new may be on the way:
http://focustaiwan.tw/ShowNews/WebNews_Detail.aspx?Type=aALL&ID=201201060022
they should let us exchange for the 3g
model for free!!!
I wonder if this model will be the same size and work with the same dock?
Sent from my Transformer Prime TF201 using Tapatalk
Wordlywisewiz said:
they should let us exchange for the 3g
model for free!!!
I wonder if this model will be the same size and work with the same dock?
Sent from my Transformer Prime TF201 using Tapatalk
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I wonder if this is for real at all... this is the first I've herd of it, and this is the only website reporting it. Wonder if any more info. will be released next week at CES???
Sent from my MB860 using xda premium
Prime 3G
And though the company’s German arm previously stated that there were no plans to bring a mobile broadband version of the tablet to market, another part of the Asus seems to think differently. Tablet Writings reports that the Asus office in charge of Belgium, the Netherlands and Luxembourg stated that a 3G Transformer Prime will be available some time in the future.
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I'm not allowed to post the link to the source but it should be found on androidcommunity.com
I submitted a complaint to the Better Business Bureau (BBB) yesterday, BBB approved it and sent it to ASUS.
We should all complain to the BBB. That'll really show ASUS there's a problem and if they don't deal with it, the BBB will do them in nicely, no lube, just like ASUS did with us.
https://www.bbb.org/greater-san-francisco/complaint/new/16870
File a complaint. It'll take 2 minutes of your life, but these 2 minutes will have a bigger result than the last 3 hours you spent in here looking for threads that would solve whichever of the 50 problems you may have with your Prime.
P.S. There's a debate on whether or not it's getting discontinued and I remember Asus stating that the tf700 will be the "big brother" to our tf201 as an upgraded higher end model. But I don't believe a single word they say any more.
Why? Because I also remember Asus reassuring us that the rumor of the Wifi being screwed up and release date getting pushed back was false and everything was fine.
I also remember Asus stating we're getting ICS on the 12th, but came out on the 9th. If you didn't realize, it was to appease tf201 owners because of the kick in the balls we got from the announcement of the tf700.
And since we've all had problems, Asus has not said A SINGLE word. What does that say about the company?
ramtripper said:
And since we've all had problems, Asus has not said A SINGLE word. What does that say about the company?
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ASUS has said several words, and even some sentences regarding the common issues.
BUYMECAR said:
ASUS has said several words, and even some sentences regarding the common issues.
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really? for what the camera issue? how about wifi/gps problems, serial unknown, screen scrambling with horizontal lines, random reboots?
i personally have all of these problems, I've not encountered any fixes or "sentences" coming from asus about these.
ramtripper said:
really? for what the camera issue? how about wifi/gps problems, serial unknown, screen scrambling with horizontal lines, random reboots?
i personally have all of these problems, I've not encountered any fixes or "sentences" coming from asus about these.
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Click to collapse
Agreed this is a mess I have never seen a product be such a crapshoot for what problem you might have. Anyone buying one of these has several things to worry about when buying one and who wants to have to feel extremely lucky to get what you paid for? not me
All processors are not created equal. The ics update bumped the processor speed from 1.4 Max to 1.6 max. Your unit probably has a processor that couldn't handle the bump. Yours is probably the 1 out of 100 cores that can't handle over clocking well. The lines on the screen sound like a processor issue. Best thing to do is to contact asus with the issue and ask for a replacement or Exchange from the store u bought it from.
I have had 0 issues with mine so I'll send in positive review since i have had a great experience.
Sent from my Galaxy Nexus
ramtripper said:
really? for what the camera issue? how about wifi/gps problems, serial unknown, screen scrambling with horizontal lines, random reboots?
i personally have all of these problems, I've not encountered any fixes or "sentences" coming from asus about these.
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Don't talk if you don't know anything..
Thank you very much for all of the support you have given to ASUS. Eee Pad Transformer Prime received excellent reviews and great demand when it launched in December 2011. Now, we are continuing to make the Transformer Prime available in the worldwide market, and doing our best to fulfill the incredible demand. ASUS strives to create the best products and provide the best service for our customers, and will be releasing an FOTA update for the Transformer Prime shortly. This update, version 8.8.3.33, will improve the focus of the camera, the fluidity of the touch experience, and the APK capabilities in Android Market.
ASUS has been working hard to make the highly anticipated Android 4.0 Ice Cream Sandwich available on the Transformer Prime, and today, we have good news for you. Android 4.0 Ice Cream Sandwich FOTA worldwide update for the Transformer Prime will start from Jan 12th, 2012. Thank you for your patience and support through this process.
In addition, we would like to address your concerns related to GPS and bootloader on the Transformer Prime.
The ASUS Transformer Prime is made from a metallic unibody design, so the material may affect the performance of the GPS when receiving signals from satellites. Please note that this product is not a professional GPS device, and signal performance can be easily influenced by factors including, but not limited to: weather, buildings, and surrounding environments. Please understand there are limitations when using the GPS function. To avoid inconveniencing users who demand a powerful GPS device, we made the decision to remove it from our specification sheet and marketing communications. We apologize for any inconvenience this has caused.
Regarding the bootloader, the reason we chose to lock it is due to content providers' requirement for DRM client devices to be as secure as possible. ASUS supports Google DRM in order to provide users with a high quality video rental experience. Also, based on our experience, users who choose to root their devices risk breaking the system completely. However, we know there is demand in the modding community to have an unlocked bootloader. Therefore, ASUS is developing an unlock tool for that community. Please do note that if you choose to unlock your device, the ASUS warranty will be void, and Google video rental will also be unavailable because the device will be no longer protected by security mechanism.
Thank you for all the understanding and support for the ASUS Transformer Prime. Happy New Year!
Click to expand...
Click to collapse
corban227 said:
All processors are not created equal. The ics update bumped the processor speed from 1.4 Max to 1.6 max. Your unit probably has a processor that couldn't handle the bump. Yours is probably the 1 out of 100 cores that can't handle over clocking well. The lines on the screen sound like a processor issue. Best thing to do is to contact asus with the issue and ask for a replacement or Exchange from the store u bought it from.
I have had 0 issues with mine so I'll send in positive review since i have had a great experience.
Sent from my Galaxy Nexus
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Click to collapse
where did u get that i have ics? why would they have a release for our primes, if some of them cant handle a standard update of a slight overclock?
my friend, if i pay 500 for a product, i want it to be equal to urs and everybody elses. not be worth $249, and urs is $449, and that guys is 500, and the other guys is 323.
i dont have ics, as my unit was not created equal, i have an unknown serial number, which they havent spoken a word about, leaving me to 0 ota updates and having to manually update myself. Maybe if they thought of uploading a file to their support site for ICS (not a task that's very complicated), id be less upset, but that still wouldn't solve some major issues.
these guys ****ed up. that's the bottom line. Go read all the 100 threads about how they ****ed up if u can't understand that.
This is also a thread for people who feel they've ****ed up, not people who have perfect primes. So please don't spam it. Thanks.
JoeyLe said:
Don't talk if you don't know anything..
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These are issues from long ago. I'm talking about issues since early january. They haven't fixed **** and they've released a new prime to cover up for it. Don't talk if you're too thick can't read between the lines.
The CPU did not jump up to 1.6, it just shows it but does not run at it unless you use the tool created by viperboy. There is a few threads about this already.
ramtripper said:
1. There's a debate on whether or not it's getting discontinued and I remember Asus stating that the tf700 will be the "big brother" to our tf201 as an upgraded higher end model. But I don't believe a single word they say any more.
2. Why? Because I also remember Asus reassuring us that the rumor of the Wifi being screwed up and release date getting pushed back was false and everything was fine.
3. I also remember Asus stating we're getting ICS on the 12th, but came out on the 9th. If you didn't realize, it was to appease tf201 owners because of the kick in the balls we got from the announcement of the tf700.
4. And since we've all had problems, Asus has not said A SINGLE word. What does that say about the company?
Click to expand...
Click to collapse
1. The TF700 is the upmarket Prime unit. The TF201 is not discontinued and continues on.
2. The release date was always the week of 12/17 and was not pushed back. As for WiFi performance, we are investigating a firmware problem on several early boards right now.
3. ICS passed Google Certification earlier than expected so we pushed it live. First time I have heard a complaint about beating expectations.
4. We have been quite active on this forum and others. I know I have stated at least a few words on these subjects.
corban227 said:
All processors are not created equal. The ics update bumped the processor speed from 1.4 Max to 1.6 max. Your unit probably has a processor that couldn't handle the bump. Yours is probably the 1 out of 100 cores that can't handle over clocking well. The lines on the screen sound like a processor issue. Best thing to do is to contact asus with the issue and ask for a replacement or Exchange from the store u bought it from.
I have had 0 issues with mine so I'll send in positive review since i have had a great experience.
Sent from my Galaxy Nexus
Click to expand...
Click to collapse
Devices weren't actually overclocked. I started that thread. It was actually confirmed the overclock speeds are dormant. If you get CPU spy (free) and look, you will see those higher overclocked are not actually used.
NOW IF YOU want a real overclock, go into Android developement section and check out ViperBoy latest creation, ViperConrol Mod. Which allows overclocking to 1.5 &1.6ghz speeds. That can be confirmed through CPU spy.
ramtripper said:
these guys ****ed up. that's the bottom line. Go read all the 100 threads about how they ****ed up if u can't understand that.
This is also a thread for people who feel they've ****ed up, not people who have perfect primes. So please don't spam it. Thanks.
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Click to collapse
omg I just cried laughing so hard I agree with everything you say where have you been for the past week!!!!
Gary Key said:
1. The TF700 is the upmarket Prime unit. The TF201 is not discontinued and continues on.
2. The release date was always the week of 12/17 and was not pushed back. As for WiFi performance, we are investigating a firmware problem on several early boards right now.
3. ICS passed Google Certification earlier than expected so we pushed it live. First time I have heard a complaint about beating expectations.
4. We have been quite active on this forum and others. I know I have stated at least a few words on these subjects.
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Click to collapse
I'm tired of all these rumor threads n such also. MODS will deal with them. GENERAL section becoming cluttered with b.s. Reporting Asus won't do anything..lol. Glad my Prime works fine n don't have to go thru all this
ramtripper said:
And since we've all had problems
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I am a firm believer in the BBB and use it myself to get company's to listen, so good for anyone that is having issues that can not get resolved, but please don't bring all of us into this as my Prime is perfect, I have had zero issues to date.
The BBB can't do anything to asus except ask them to resolve the issue with people that complain. They are a private company with no power over anyone.
edit: Asus doesn't even pay to be listed by the BBB.
Waaaa Waaaaa Waaaaa..... Exchange it and quit spamming!
Here's a website that may help get some results if there's enough people who will act:
http://www.ftc.gov/bcp/index.shtml
Don't delay, do it today!
Gary Key said:
1. The TF700 is the upmarket Prime unit. The TF201 is not discontinued and continues on.
2. The release date was always the week of 12/17 and was not pushed back. As for WiFi performance, we are investigating a firmware problem on several early boards right now.
3. ICS passed Google Certification earlier than expected so we pushed it live. First time I have heard a complaint about beating expectations.
4. We have been quite active on this forum and others. I know I have stated at least a few words on these subjects.
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Click to collapse
I don't think you should be a "quiet voice" anymore. The more we know about it means there will be less rumors spreading for the most part. I would think since this was just released and it, for the time being, is your new flagship tablet, we would have more feedback from our real issues. If we see that you are being proactive, it would help some people sleep better at night lol. Being silent about everything is really not a foos thing with all of this drama unfolding. If the 700 model is an upgraded model, why dis they call it a "Prime", I would have created it another name like bumblebee or something. Naming it the samething seems to me like a replacement for this current one. So if you could be more proactive on the forums, FB, Twitter about everything, I think it would really help out a lot
doeboy1984 said:
I don't think you should be a "quiet voice" anymore. The more we know about it means there will be less rumors spreading for the most part. I would think since this was just released and it, for the time being, is your new flagship tablet, we would have more feedback from our real issues. If we see that you are being proactive, it would help some people sleep better at night lol. Being silent about everything is really not a foos thing with all of this drama unfolding. If the 700 model is an upgraded model, why dis they call it a "Prime", I would have created it another name like bumblebee or something. Naming it the samething seems to me like a replacement for this current one. So if you could be more proactive on the forums, FB, Twitter about everything, I think it would really help out a lot
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Click to collapse
Agreed. It'd also help if there was an update to how long we have to wait for a fix, or if there will be a fix, as some of us... if not all of us have a limited time to return this tablet if we are unhappy with it.
I don't want to return it because I like it's potential. But it's potential means nothing if it will not be fixed.
Gary Key said:
1. The TF700 is the upmarket Prime unit. The TF201 is not discontinued and continues on.
2. The release date was always the week of 12/17 and was not pushed back. As for WiFi performance, we are investigating a firmware problem on several early boards right now.
3. ICS passed Google Certification earlier than expected so we pushed it live. First time I have heard a complaint about beating expectations.
4. We have been quite active on this forum and others. I know I have stated at least a few words on these subjects.
Click to expand...
Click to collapse
1. Then what is the reason for some stores "deactivating" it. (im not 100% saying its been discontinued, but i feel like it may be if theres going to be many problems on a good % of the models)
2. The release stayed the same, but there was a rumor about the wifi being bad and release date getting pushed back which Asus squashed saying the wifi is FINE and the release date will stay the same. As far as I can tell, the wifi is not FINE , and the release date was the 19th, but with a ton of backorders and delays (for more than a month in many cases).
3. It's not about ICS getting released early, it's just fishy it was released the same day the tf700 was announced. Seems like a cover-up. If you notice, a very good % of prime owners aren't too happy with a 3 weeks later announcement of something superior, when half the owners haven't even received their item yet.
4. I don't know how active you've been, but I haven't seen too much happen in over a week or two regarding fixes or updates (im not talking about firmware update 8.8.3.33 which solved a slight camera lag issue).
From my experience with newegg, a deactivated product could mean it's no longer available or they will no longer stock it or they have decided not to carry it. Amazon does the same thing when customer reviews are extemely low.
I imagine a high return rate would prompt this as well.
I ended up returning my BCOKAS numbered Prime for several small issues and a lack of confidence in its build quality. . . But DANG!!!! I miss my prime. I keep hoping the C2 serial numbers will come with issues resolved.
I would love to hear what the experience is of anyone who has received one!
Same here. I'm returning my 3rd prime soon, which has weak WiFi, WiFi + BT dropout and a bright spot on the LCD so I am hoping that the next batch has better quality.
I tank its gonna be another week or two.
I'm with you on this but the serial number system only reflects what month it was made. Unfortunately that also means that it's likely there won't be any hardware changes.
I wouldn't bet much on a C2...
At past halfway through the month there would be units out there already.
It seems ASUS is probably retooling or making internal changes due to H/W issues.
I'd look forward to a C3 and later.
Just my $0.02 as it would be the wise thing for ASUS to do if it wants to remain competitive in the tablet market. One bad product and it will be really hard to regain their market standing.
mmilestone said:
I wouldn't bet much on a C2...
At past halfway through the month there would be units out there already.
It seems ASUS is probably retooling or making internal changes due to H/W issues.
I'd look forward to a C3 and later.
Just my $0.02 as it would be the wise thing for ASUS to do if it wants to remain competitive in the tablet market. One bad product and it will be really hard to regain their market standing.
Click to expand...
Click to collapse
If I understand you correctly, are you thinking they are not going to role any units off the line in February while they correct issues, and then start rolling retooled primes out in March?
I have wondered that myself. The still scarce stock makes me wonder if they have slowed production to make adjustments to the hardware. I was hoping that C2 units (made in February) would have accounted for those adjustments. But maybe the issues will be large enough that they won't be able to produce much/any in February. If so, then the "adjusted" units would be c3 or later. . .
Maybe.
Like I said, that's just my 2 cents on the matter, as it would be wiser for them to pause and correct issues than to keep going with these problems hounding them.
Well, we can put all of the speculation to rest on this one: my wife got a Prime this morning (from a retailer who did her a huge favor that I don't want to take public) that's a C2. It's charging right now and I'm on my way back to work, so no idea if it's any improvement over C1's.
wynand32 said:
Well, we can put all of the speculation to rest on this one: my wife got a Prime this morning (from a retailer who did her a huge favor that I don't want to take public) that's a C2. It's charging right now and I'm on my way back to work, so no idea if it's any improvement over C1's.
Click to expand...
Click to collapse
Really? Whoa! Looking forward to a comparative review if there's any difference with the older models.
wynand32 said:
Well, we can put all of the speculation to rest on this one: my wife got a Prime this morning (from a retailer who did her a huge favor that I don't want to take public) that's a C2. It's charging right now and I'm on my way back to work, so no idea if it's any improvement over C1's.
Click to expand...
Click to collapse
Whoa let us know how is the WiFi, WiFi+BT
By all means . . . test and let us know!!!!!
wynand32 said:
Well, we can put all of the speculation to rest on this one: my wife got a Prime this morning (from a retailer who did her a huge favor that I don't want to take public) that's a C2. It's charging right now and I'm on my way back to work, so no idea if it's any improvement over C1's.
Click to expand...
Click to collapse
By saying that you have peaked our interest as to what favor they did lol. I work in best buy geek squad so i have access to the entire inventory and we don't even have c2's in stock. Curious how you got yours. I also process the returns and exchanges so i'm not the least bit worried about having to return/exchange it
xsteven77x said:
By saying that you have peaked our interest as to what favor they did lol. I work in best buy geek squad so i have access to the entire inventory and we don't even have c2's in stock. Curious how you got yours. I also process the returns and exchanges so i'm not the least bit worried about having to return/exchange it
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Yeah, I know, but the favor's one that if made public would probably get them a slew of unwanted calls. Would be a terrible way to pay them back.
Suffice it to say that it's a unit that was received by them no later than last week, and is definitely a C2 (says so right on the box and on the sticker). I'll definitely report back this evening on whether there's any marked difference from the C1's.
wynand32 said:
is definitely a C2 (says so right on the box and on the sticker).
Click to expand...
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Did it come with a large cleaning cloth ?
Techie2012 said:
Did it come with a large cleaning cloth ?
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You know, I didn't check. I will, tho, and will compare its dimensions against the C1's. If it's larger, I'll consider that a bonus and give raspberries to everyone else.
wynand32 said:
You know, I didn't check. I will, tho, and will compare its dimensions against the C1's. If it's larger, I'll consider that a bonus and give raspberries to everyone else.
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Wow!!! If it has fixed wifi/BT AND a bigger cloth. I might just have to try one again! If the wifi/BT is still borked but it has a bigger cloth . . . well then I will have to think about it. . .
with just one C2 prime test we cant conclude anything... if results are good maybe you are lucky, if they are bad maybe you are unlucky xD... we need more people with those C2!
Yakandu said:
with just one C2 prime test we cant conclude anything... if results are good maybe you are lucky, if they are bad maybe you are unlucky xD... we need more people with those C2!
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Click to collapse
Very valid point... Unless there was some major component change from C1 to C2, which might not even be apparent. I'll report back whatever I find, regardless.
Jsorvik said:
Wow!!! If it has fixed wifi/BT AND a bigger cloth. I might just have to try one again! If the wifi/BT is still borked but it has a bigger cloth . . . well then I will have to think about it. . .
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Click to collapse
don't get your hopes up. despite some initial excitement i don't see any discernible improvement from the overall C1 units vs. the preceding BC units as per the C1 thread. both were clearly better than BB, but that's only because BB had all of the units with disconnected wifi antennas in it.
remember that these major serial number IDs (BB, BC, C1) are just indications of the month of production and do not necessarily signal "batches" or any retooling on asus' side. for us they are a convenient way to try and bucket asus' production runs and see if anything is improving. but any manufacturing improvements could just as easily take place in the middle of a month as they could at the end.
I just got unit with C20 serial. It has no mention of GPS. Wireless is weak and it drops down with bluetooth. There is no light bleed.
Sent from my MB860 using Tapatalk
So I have a 64gb Prime, 1, almost 2 months with me after buying it from "AMAZON." this is a fraud product. it is not "primed to perfection" like the prime's slogan states. i have expeirenced the faulty wifi, and gps just like the others and is bothering me alot. i really want to exchange it for an infinity, or at least a newer prime w/o connection defect. has anyone tried this and successfully exchanged it for a infinity/fixed prime? we should also make a petition about this on asus for making a defective product to us consumers....
I too bought my prime 32gb from amazon, and would like to hear if we could exchange it for the Infinity
Staples wont help
MalayaleeRemo said:
I too bought my prime 32gb from amazon, and would like to hear if we could exchange it for the Infinity
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Click to collapse
I tried to return at staples , no go. Sent mine in to Asus waiting for an answer
No candy coating. Its not going to happen. Best thing you can do is send it in for RMA. If you plead your case enough and sound convincing enough, there's a minute chance of refund. They not even really doing refunds anymore but you won't know unless you ask or try. But don't get your hopes up on them exchanging prime for an infinity pad. Its not going to happen. Not to sound negative but just being realistic. I've already looked into this. This came from Gary and Tien. No exchanges for infinity pad happening. If you experiencing problems with your device, best solution is to RMA it. Depending on what the issue is, good chance it will come back fixed. even for wifi issues, there have been sligght improvements made from rma. On the flipside, some have no noticeable improvements also coming back from rma. It all depends on how the performance of it falls into thier baseline standard or whatever. They do havea new method of reworking the antennae sttenuation to improve its reception.
Just call them and see whwt they say. A petition wont really do any good, IMO. We have seversl other similar petitions that seemed to fail or not produce any results.
Good luck!
Actually, Never say Never. They could change something in the near future. But at present time, what I previously said was the response on exchange from them. Aside from possible wireless issues, I still believe JB update will bring about a huge improvement in prime performance. JB will include new rom, newer updated kernel, newer up to date drivers, more optimizations.
Sound like interesting on the up coming JB for the Prime. I hope that it is worth to wait.
Sent from my Desire HD using xda premium
demandarin said:
Actually, Never say Never. They could change something in the near future. But at present time, what I previously said was the response on exchange from them. Aside from possible wireless issues, I still believe JB update will bring about a huge improvement in prime performance. JB will include new rom, newer updated kernel, newer up to date drivers, more optimizations.
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Click to collapse
You seem to be hinting at something here...do you know something we don't?
Sent from my HTC One X using xda premium
cbasse said:
You seem to be hinting at something here...do you know something we don't?
Sent from my HTC One X using xda premium
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Click to collapse
It is probably based on his experience with JB on the Nexus 7 and the fact that Asus has publicly stated the TF201 is scheduled to get JB at some point in the future.
The current Asus policy is no refunds or exchanges but Asus could always have a change of heart. The Infinity is just now hitting the stores. If demand is weak and Asus is left with a lot of product sitting in their warehouse they may be more open to some kind of upgrade program for Prime owners.
I hope there is a change of heart. I bought mine from newegg. Really wish BB had one in stock when i was looking to purchase, otherwise this thing would have been taken in for exchange like all the other lucky members have been able to do.
cbasse said:
You seem to be hinting at something here...do you know something we don't?
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
Basically what texstar said.
demandarin said:
No candy coating. Its not going to happen. Best thing you can do is send it in for RMA. If you plead your case enough and sound convincing enough, there's a minute chance of refund. They not even really doing refunds anymore but you won't know unless you ask or try. But don't get your hopes up on them exchanging prime for an infinity pad. Its not going to happen. Not to sound negative but just being realistic. I've already looked into this. This came from Gary and Tien. No exchanges for infinity pad happening. If you experiencing problems with your device, best solution is to RMA it. Depending on what the issue is, good chance it will come back fixed. even for wifi issues, there have been sligght improvements made from rma. On the flipside, some have no noticeable improvements also coming back from rma. It all depends on how the performance of it falls into thier baseline standard or whatever. They do havea new method of reworking the antennae sttenuation to improve its reception.
Just call them and see whwt they say. A petition wont really do any good, IMO. We have seversl other similar petitions that seemed to fail or not produce any results.
Good luck!
Actually, Never say Never. They could change something in the near future. But at present time, what I previously said was the response on exchange from them. Aside from possible wireless issues, I still believe JB update will bring about a huge improvement in prime performance. JB will include new rom, newer updated kernel, newer up to date drivers, more optimizations.
Click to expand...
Click to collapse
First time i've heard of RMA's. return merchandise agreement right? so basically we return it to amazon? i now live in the philippines, but we ordered online and received it from the US.. we then moved here. i am still deciding on returning it for a fix but then it would take months i guess if i deliver it there.... i am going to the embassy tomorrow and then i will go to the asus store and company nearby, i will inqure about fixing it...
small claims court
Wahaha123 said:
First time i've heard of RMA's. return merchandise agreement right? so basically we return it to amazon? i now live in the philippines, but we ordered online and received it from the US.. we then moved here. i am still deciding on returning it for a fix but then it would take months i guess if i deliver it there.... i am going to the embassy tomorrow and then i will go to the asus store and company nearby, i will inqure about fixing it...
Click to expand...
Click to collapse
If mine comes back with unacceptable wifi/blutooth/wifi/gps I WILL START MY CLAIM WITH SMALL CLAIMS COURT
I'll Join you
markd311 said:
If mine comes back with unacceptable wifi/blutooth/wifi/gps I WILL START MY CLAIM WITH SMALL CLAIMS COURT
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Click to collapse
lol, im with you if that the error still persists on mine as well. we tried to file a suit on samsung for no support of ics, but we then cancelled and made our own.... still on alpha stage tho.
markd311 said:
If mine comes back with unacceptable wifi/blutooth/wifi/gps I WILL START MY CLAIM WITH SMALL CLAIMS COURT
Click to expand...
Click to collapse
I seriously hope I don't have to go this route... my prime is getting back from RMA sometime this week. If they couldn't fix the problems I mentioned, (specifically WiFi and Bluetooth) I have enough faith that they will have someone reasonable enough I can talk to who can get me an infinity replacement. Considering the infinity is being sold side-by-side at the same price as the prime, I don't see why they would argue against that. The infinity model simply doesn't have the defects the prime has which are covered by their warranty.
Sent from my Galaxy Nexus using xda premium
My prime has just entered RMA for a cracked screen. I'm kind of hopeful that there might be some QA type improvements so GPS might work better - and that's really all I need (assuming I/O can be improved enough with unlocking - was holding out for an RMA reason before i unlocked, but was hoping it would be something minor!).
If the repair is not free, it'll be small claims court for me too.
tshoulihane said:
My prime has just entered RMA for a cracked screen. I'm kind of hopeful that there might be some QA type improvements so GPS might work better - and that's really all I need (assuming I/O can be improved enough with unlocking - was holding out for an RMA reason before i unlocked, but was hoping it would be something minor!).
If the repair is not free, it'll be small claims court for me too.
Click to expand...
Click to collapse
I now find asus as idiots, releasing a defective model. even when they know millions of primes are experiencing the problem, they still do not do anything but repair nothning. a simple recall and change for a really fixed version or the infinity that really fixed the networking problems should be implemented. wahahha
A recall is not necessary if only a small percentage of devices have bad problems - they need to be realistic about replacing genuine bad units though.
markd311 said:
If mine comes back with unacceptable wifi/blutooth/wifi/gps I WILL START MY CLAIM WITH SMALL CLAIMS COURT
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Click to collapse
Could it make sense to head to a collective lament, incl. international customers? Even if we wont get it through, it might forces ASUS to move and avoid negative press.
Reading these latest posts are like experiencing deja vu from months ago. They are filled with newer users filled with hope that ASUS will fix the issues promptly via RMA and surely have people ready at the phone to assist with issues.
My greatest fear for you all, since this is a development forum afterall, is that the rma process doesnt turn off your ability to unlock your device, as it has for so many, once you get your device back and you eventually decide to unlock to actually partake of the "development" and use roms that actually fix many of the issues.
Fireplug said:
Reading these latest posts are like experiencing deja vu from months ago. They are filled with newer users filled with hope that ASUS will fix the issues promptly via RMA and surely have people ready at the phone to assist with issues.
My greatest fear for you all, since this is a development forum afterall, is that the rma process doesnt turn off your ability to unlock your device, as it has for so many, once you get your device back and you eventually decide to unlock to actually partake of the "development" and use roms that actually fix many of the issues.
Click to expand...
Click to collapse
Why would we, or should we, has to unlock? Possibly voiding any ASUS warranty for a device we expected to be 100% out of the box. And paid over $650US for.
Unlocking is a bandaid that ASUS should supply.
The guys who bought from Best Buy are incredibly lucky and yes I am jealous, lol
Getting an exchange from my point of sale (Dixons) is out of the question
If it wasn't for the Asus presence on this forum stating that the teething problems were being worked on and would be fixed, I would have returned the tablet shortly after receiving it.
I'm very disappointed that they claimed the Prime was *not* being EOL'd and now look at where we are.
Personally I feel like Asus has just abandoned this tablet and the loyal customers that bought it.
(I've lost count of the Asus motherboards, soundcards, routers etc. I've purchased over the years...)
RMA'ing is just beyond a joke, and support is next to useless.
I would love to see Asus do the right thing and offer an exchange program for remaining Prime owners, but I cannot see that happening
Heck, I would even pay £££ to exchange and be rid of this tablet and it's sluggishness, under performing WiFi/BT and the plethora of other problems.
Oh, and I do not see the GPS dongle as a true solution to the non functioning GPS that was advertised as I cannot use it with the dock attached (which peeps in the UK were forced to purchase with the Prime as there were no tablets being sold without the dock.) or even a power cable.
Sorry for the rant, but after living with the problems of this tablet, and then seeing people able to return in exchange for a fixed version, It kinda pisses me off and I think that everyone should be treated fairly and be able to use the same/similar service no matter where you are or what store you purchased from.
Don't get me wrong though, I am very happy for those who managed to get an exchange, I am just annoyed that others like myself cannot do the same thing.
And before anyone suggests unlocking and flashing custom ROMs. Why should I let Asus off the hook and void my warranty?
Asus should be fixing the problems or replacing the hardware with something fit for purpose.