I ended up returning my BCOKAS numbered Prime for several small issues and a lack of confidence in its build quality. . . But DANG!!!! I miss my prime. I keep hoping the C2 serial numbers will come with issues resolved.
I would love to hear what the experience is of anyone who has received one!
Same here. I'm returning my 3rd prime soon, which has weak WiFi, WiFi + BT dropout and a bright spot on the LCD so I am hoping that the next batch has better quality.
I tank its gonna be another week or two.
I'm with you on this but the serial number system only reflects what month it was made. Unfortunately that also means that it's likely there won't be any hardware changes.
I wouldn't bet much on a C2...
At past halfway through the month there would be units out there already.
It seems ASUS is probably retooling or making internal changes due to H/W issues.
I'd look forward to a C3 and later.
Just my $0.02 as it would be the wise thing for ASUS to do if it wants to remain competitive in the tablet market. One bad product and it will be really hard to regain their market standing.
mmilestone said:
I wouldn't bet much on a C2...
At past halfway through the month there would be units out there already.
It seems ASUS is probably retooling or making internal changes due to H/W issues.
I'd look forward to a C3 and later.
Just my $0.02 as it would be the wise thing for ASUS to do if it wants to remain competitive in the tablet market. One bad product and it will be really hard to regain their market standing.
Click to expand...
Click to collapse
If I understand you correctly, are you thinking they are not going to role any units off the line in February while they correct issues, and then start rolling retooled primes out in March?
I have wondered that myself. The still scarce stock makes me wonder if they have slowed production to make adjustments to the hardware. I was hoping that C2 units (made in February) would have accounted for those adjustments. But maybe the issues will be large enough that they won't be able to produce much/any in February. If so, then the "adjusted" units would be c3 or later. . .
Maybe.
Like I said, that's just my 2 cents on the matter, as it would be wiser for them to pause and correct issues than to keep going with these problems hounding them.
Well, we can put all of the speculation to rest on this one: my wife got a Prime this morning (from a retailer who did her a huge favor that I don't want to take public) that's a C2. It's charging right now and I'm on my way back to work, so no idea if it's any improvement over C1's.
wynand32 said:
Well, we can put all of the speculation to rest on this one: my wife got a Prime this morning (from a retailer who did her a huge favor that I don't want to take public) that's a C2. It's charging right now and I'm on my way back to work, so no idea if it's any improvement over C1's.
Click to expand...
Click to collapse
Really? Whoa! Looking forward to a comparative review if there's any difference with the older models.
wynand32 said:
Well, we can put all of the speculation to rest on this one: my wife got a Prime this morning (from a retailer who did her a huge favor that I don't want to take public) that's a C2. It's charging right now and I'm on my way back to work, so no idea if it's any improvement over C1's.
Click to expand...
Click to collapse
Whoa let us know how is the WiFi, WiFi+BT
By all means . . . test and let us know!!!!!
wynand32 said:
Well, we can put all of the speculation to rest on this one: my wife got a Prime this morning (from a retailer who did her a huge favor that I don't want to take public) that's a C2. It's charging right now and I'm on my way back to work, so no idea if it's any improvement over C1's.
Click to expand...
Click to collapse
By saying that you have peaked our interest as to what favor they did lol. I work in best buy geek squad so i have access to the entire inventory and we don't even have c2's in stock. Curious how you got yours. I also process the returns and exchanges so i'm not the least bit worried about having to return/exchange it
xsteven77x said:
By saying that you have peaked our interest as to what favor they did lol. I work in best buy geek squad so i have access to the entire inventory and we don't even have c2's in stock. Curious how you got yours. I also process the returns and exchanges so i'm not the least bit worried about having to return/exchange it
Click to expand...
Click to collapse
Yeah, I know, but the favor's one that if made public would probably get them a slew of unwanted calls. Would be a terrible way to pay them back.
Suffice it to say that it's a unit that was received by them no later than last week, and is definitely a C2 (says so right on the box and on the sticker). I'll definitely report back this evening on whether there's any marked difference from the C1's.
wynand32 said:
is definitely a C2 (says so right on the box and on the sticker).
Click to expand...
Click to collapse
Did it come with a large cleaning cloth ?
Techie2012 said:
Did it come with a large cleaning cloth ?
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You know, I didn't check. I will, tho, and will compare its dimensions against the C1's. If it's larger, I'll consider that a bonus and give raspberries to everyone else.
wynand32 said:
You know, I didn't check. I will, tho, and will compare its dimensions against the C1's. If it's larger, I'll consider that a bonus and give raspberries to everyone else.
Click to expand...
Click to collapse
Wow!!! If it has fixed wifi/BT AND a bigger cloth. I might just have to try one again! If the wifi/BT is still borked but it has a bigger cloth . . . well then I will have to think about it. . .
with just one C2 prime test we cant conclude anything... if results are good maybe you are lucky, if they are bad maybe you are unlucky xD... we need more people with those C2!
Yakandu said:
with just one C2 prime test we cant conclude anything... if results are good maybe you are lucky, if they are bad maybe you are unlucky xD... we need more people with those C2!
Click to expand...
Click to collapse
Very valid point... Unless there was some major component change from C1 to C2, which might not even be apparent. I'll report back whatever I find, regardless.
Jsorvik said:
Wow!!! If it has fixed wifi/BT AND a bigger cloth. I might just have to try one again! If the wifi/BT is still borked but it has a bigger cloth . . . well then I will have to think about it. . .
Click to expand...
Click to collapse
don't get your hopes up. despite some initial excitement i don't see any discernible improvement from the overall C1 units vs. the preceding BC units as per the C1 thread. both were clearly better than BB, but that's only because BB had all of the units with disconnected wifi antennas in it.
remember that these major serial number IDs (BB, BC, C1) are just indications of the month of production and do not necessarily signal "batches" or any retooling on asus' side. for us they are a convenient way to try and bucket asus' production runs and see if anything is improving. but any manufacturing improvements could just as easily take place in the middle of a month as they could at the end.
I just got unit with C20 serial. It has no mention of GPS. Wireless is weak and it drops down with bluetooth. There is no light bleed.
Sent from my MB860 using Tapatalk
Related
Asus has announced today that early production transformer prime, specificly the ones sold in the computer exhibit in Taiwan earlier this month, if user experience wifi instability problem, it is eligible for exchange after the 19th. The exchange has to be made between 12/29 and 2/19. Based on their announcement, I'm quite confident that they've done something to fix the wifi problem (the ones you guys are getting).
source: Taiwan news
tw.stock.yahoo.com/news_content/url/d/a/111216/1/2xdmd.html
andyxover said:
Asus has announced today that early production transformer prime, specificly the ones sold in the computer exhibit in Taiwan earlier this month, if user experience wifi instability problem, it is eligible for exchange after the 19th. The exchange has to be made between 12/29 and 2/19. Based on their announcement, I'm quite confident that they've done something to fix the wifi problem (the ones you guys are getting).
source: Taiwan news
tw.stock.yahoo.com/news_content/url/d/a/111216/1/2xdmd.html
Click to expand...
Click to collapse
It also confirms that: A) there was a problem, and B) Asus Canada wasn't high when they told resellers there was an issue with Wi-Fi. It may also be a problem for early builds that GameStop stores already received that were shipped well before the 19th. The best news is they must have come up with a fix and units shipped the 19th and after are probably going to be fine. But it's still kind of spooky that a device they've probably been working on for at least nine months appears to have had a pretty significant issue so close to its release.
BarryH_GEG said:
It also confirms that: A) there was a problem, and B) Asus Canada wasn't high when they told resellers there was an issue with Wi-Fi. It may also be a problem for early builds that GameStop stores already received that were shipped well before the 19th. The best news is they must have come up with a fix and units shipped the 19th and after are probably going to be fine. But it's still kind of spooky that a device they've probably been working on for at least nine months appears to have had a pretty significant issue so close to its release.
Click to expand...
Click to collapse
Also confirms that I was right all along.
andyxover said:
Asus has announced today that early production transformer prime, specificly the ones sold in the computer exhibit in Taiwan earlier this month, if user experience wifi instability problem, it is eligible for exchange after the 19th. The exchange has to be made between 12/29 and 2/19. Based on their announcement, I'm quite confident that they've done something to fix the wifi problem (the ones you guys are getting).
source: Taiwan news
tw.stock.yahoo.com/news_content/url/d/a/111216/1/2xdmd.html
Click to expand...
Click to collapse
Yay, so I can get a fixed one? Not sure where the Verge got their giveaway Primes, but I got one. I should be able to exchange it. I'm calling Asus later
BarryH_GEG said:
It also confirms that: A) there was a problem, and B) Asus Canada wasn't high when they told resellers there was an issue with Wi-Fi. It may also be a problem for early builds that GameStop stores already received that were shipped well before the 19th. The best news is they must have come up with a fix and units shipped the 19th and after are probably going to be fine. But it's still kind of spooky that a device they've probably been working on for at least nine months appears to have had a pretty significant issue so close to its release.
Click to expand...
Click to collapse
i have to defend for Asus a little bit here. 9 month is short to come up with a device, the amount of work that has to go in to build something from scratch is a lot. compromise have to be made here and there, the ID team have to cooporate with the engineering team, and the engineering team have to cooperate with the IDteam. Things constantly change. The wifi issue is not horrible, if no one had told me about it i probably wouldn't even notice it. There are hundreds of problem when a new product is first put together, it a ot of work and time to fix them. And sometimes is manufacturing related, the prodotype might work fine, but when mass producing, some weird thing's gonna show up (which i believe is the case for the prime). I mean, look at the antenna problem with the iPhone 4 when it first release? or the volume key problem with the galaxy nexus.
The wifi issues were brought up a while back...
Anyway, here is a new updated review from anandtech:
http://www.anandtech.com/show/5175/asus-transformer-prime-followup
He says the retail ones are fixed.
CandyNJ66 said:
Yay, so I can get a fixed one? Not sure where the Verge got their giveaway Primes, but I got one. I should be able to exchange it. I'm calling Asus later
Click to expand...
Click to collapse
were you the one with the balloons?
Let's see... ASUS identified a problem and is fixing it. They're replacing affected devices. At worst, they've delayed widespread release of a new product by a few weeks.
I can't imagine a company doing a better job of handling a such a situation.
Sent from my Transformer TF101 using Tapatalk
wynand32 said:
Let's see... ASUS identified a problem and is fixing it. They're replacing affected devices. At worst, they've delayed widespread release of a new product by a few weeks.
I can't imagine a company doing a better job of handling a such a situation.
Sent from my Transformer TF101 using Tapatalk
Click to expand...
Click to collapse
This is how I feel. At least they didn't try to sweep it under the rug.
ericc191 said:
This is how I feel. At least they didn't try to sweep it under the rug.
Click to expand...
Click to collapse
Or tell us that we were holding it wrong!
Blueman101 said:
Or tell us that we were holding it wrong!
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Click to collapse
:-D this post needs a thanks :-D
Sent from my Desire HD using Tapatalk
this news report released today explains this situation better.
Apparently US did receive faulty wifi Prime tablets, but only a small amount as Asus has issued a recall of 300 units, yet say they are still on track for their Dec 19th launch date.
hxxp://androidos.in/2011/12/asus-recalls-300-transformer-prime-tablets-due-to-wifi-issues-us-launch-on-track/
Blueman101 said:
Or tell us that we were holding it wrong!
Click to expand...
Click to collapse
OR tell everyone in the room to get off the wifi because they're hogging the bandwidth and that's why they can't get internet.
BarryH_GEG said:
It also confirms that: A) there was a problem, and B) Asus Canada wasn't high when they told resellers there was an issue with Wi-Fi. It may also be a problem for early builds that GameStop stores already received that were shipped well before the 19th. The best news is they must have come up with a fix and units shipped the 19th and after are probably going to be fine. But it's still kind of spooky that a device they've probably been working on for at least nine months appears to have had a pretty significant issue so close to its release.
Click to expand...
Click to collapse
This is the big question. Which units are affected, and which ones are fixed? How can we know? Personally, I want to be sure that I get a unit where the Wifi issues are resolved.
---------- Post added at 08:45 AM ---------- Previous post was at 08:33 AM ----------
wynand32 said:
Let's see... ASUS identified a problem and is fixing it. They're replacing affected devices. At worst, they've delayed widespread release of a new product by a few weeks.
I can't imagine a company doing a better job of handling a such a situation.
Sent from my Transformer TF101 using Tapatalk
Click to expand...
Click to collapse
Actually I think the AnandTech reviewer first identified the problem.
"ASUS originally claimed that no one else had this issue but it looks like the CNet reviewer also noticed it."
So I think BarryH_GEG has a point. It's good that ASUS is now reporting the problem, and doing something about it, but it doesn't paint a great picture for their QC if they don't do basic testing to discover such issues before sending units out.
lchanmanl said:
were you the one with the balloons?
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Click to collapse
No lol, I bought it from one of the winners, a tall skinny white guy
Ectoplasmic said:
This is the big question. Which units are affected, and which ones are fixed? How can we know? Personally, I want to be sure that I get a unit where the Wifi issues are resolved.
---------- Post added at 08:45 AM ---------- Previous post was at 08:33 AM ----------
Actually I think the AnandTech reviewer first identified the problem.
"ASUS originally claimed that no one else had this issue but it looks like the CNet reviewer also noticed it."
So I think BarryH_GEG has a point. It's good that ASUS is now reporting the problem, and doing something about it, but it doesn't paint a great picture for their QC if they don't do basic testing to discover such issues before sending units out.
Click to expand...
Click to collapse
Here's where I disagree: who said that ASUS didn't do "basic testing" before sending units out? You do understand that no high-volume manufacturer tests _every_ unit, right? They test samples from lots. The size of the sample they test relates directly to the importance of defects--I guarantee that each and every CT scanner is extensively tested, at the cost of thousands of dollars each, before it's sent out vs. a consumer product like a tablet where maybe 1 out of 1000 is tested. The reason is because the consequences of a defect are so much graver for the CT scanner (which of course isn't actually a high-volume product, but let's hold onto the analogy) than for a tablet.
The very fact that almost every consumer product made today has one or more initial issue (the iPhone 4S with Antennagate, the Galaxy Nexus with its volume bug, etc., etc.) means that it's likely impossible to catch every single problem. The cost to do so would simply be prohibitive vs. the lost productivity/enjoyment for the user and the cost of fixing the problem after the fact. Unless you want these things to cost MUCH more, then this is the way it has to be.
So, there were likely a few lots of units that had a manufacturing defect around the Wifi antennas, and those slipped through QC. The good thing about lots is that they make isolating bad units so much easier--just recall and test the affected lots and you're good to go. Seems like this is what happened here. Then, ASUS probably increased their sampling of other lots, hence the delay and reduce shipments, and now seem confident that the manufacturing problem has been resolved.
As far as the small number of units that were affected (300? really? that's rounding error vs. how many should ultimately be made), ASUS is replacing them. Case closed, really. And again, the worst thing that's happened is that we incredibly impatient early adopters have to wait a few weeks for our new toys (or tools, either way doesn't really matter).
Other manufacturers (cough Apple cough) sometimes let these things go and then don't even fix them (offering ridiculous "solutions" like a freaking rubber band, LITERALLY). ASUS took the high road here, and should be commended for it.
I hope that includes the early gamestop model I have. definitely has WiFi issues.
denverbuckeye said:
I hope that includes the early gamestop model I have. definitely has WiFi issues.
Click to expand...
Click to collapse
Hence, probably why Gamestop is delaying their release. ASUS is probably shipping them new stock to replace their existing stock, which will be (or has already been) shipped back.
denverbuckeye said:
I hope that includes the early gamestop model I have. definitely has WiFi issues.
Click to expand...
Click to collapse
in the Chinese article it says you can check whether your unit is affected on their website, but i haven't found that link yet.
wynand32 said:
The very fact that almost every consumer product made today has one or more initial issue (the iPhone 4S with Antennagate, the Galaxy Nexus with its volume bug, etc., etc.) means that it's likely impossible to catch every single problem.
Click to expand...
Click to collapse
You've posted the above twice. There's a big difference between Wi-Fi not working or working poorly on a device that depends on it and the above two issues.
Apple's issue with the iP4 (not iP4s) wasn't technical. It was their arrogance. They knew that their design choice could have a performance impact under difficult to produce conditions but form trumped function. It shipped performing as they intended it. They were surprised only by the fact people were making such a big deal of it.
The GN's issue only occurred when using the phone on 2G (900Hz) in close proximity to another phone also using 2G. The percentage of people affected (almost all in rural European areas) was small. Yes, it should have been caught but it was a freak circumstance that probably wasn't in their testing scenarios. But it was a low impact problem that was corrected in days with s/w. No one in the U.S. would have even noticed because no carrier here uses the 900Hz frequency.
Another example you didn't mention. The HTC Sensation had a Wi-Fi-Gate issue. When held horizontally with your hands in a certain position Wi-Fi signal would deteriorate. The design choice of an aluminum back cover (sound familiar) made the antenna sensitive. HTC's answer? Don't hold it that way (and to stop using aluminum back covers going forward). Regardless, the phone worked fine, users just had the annoyance of having to be careful how they held it. Again, it wasn't a surprise found after release but an intentional design choice.
The difference between Asus' Wi-Fi issue and the above comes down to severity and number of people that would have been affected. They were obviously surprised by it and being a high impact problem it should have been caught way earlier in QC. The units solid in Taiwan were materially defective and they wouldn’t have sold them had they known. Hence the recall. **** happens. But you can't lump it all in to the same category.
I thought I would start a hopefully one stop shop thread on everyone who RMA the Prime and if there were any changes / results / things better worse. Maybe having all this under one roof would help not only with searching, but help us start working together.
I'll begin.
Sent my Prime in and was received by Asus 1/14
Status: in Repair
Reason for RMA: chip on bottom, light bleed, GPS and weak Wifi
ICS installed when sent in? Yes
I may be off base but I was curious if others were getting their Primes back yet and any changes.
sdelliott31 said:
I thought I would start a hopefully one stop shop thread on everyone who RMA the Prime and if there were any changes / results / things better worse. Maybe having all this under one roof would help not only with searching, but help us start working together.
I'll begin.
Sent my Prime in and was received by Asus 1/14
Status: in Repair
Reason for RMA: chip on bottom, light bleed, GPS and weak Wifi
ICS installed when sent in? Yes
I may be off base but I was curious if others were getting their Primes back yet and any changes.
Click to expand...
Click to collapse
If you sent it in with a chip they are going to say you damaged it, and they are going to charge you to repair it.
I hope I am wrong but I think that is what will happen. Sorry to give you the bad news.
I really wasnt lookimg for that kind of response rather ones that RMA their units, get them back and if anything changes foe better or worse or problems solved.
Sent from my MB860 using Tapatalk
Found out today that a new Prime is being overnighted to me. Serial number c10 and the last 4 is 1900. I don't know if there is anything different. Has anyone else had any RMA results?
I could get it back since its sealed and return it which is what I'm contemplating. Decisions.
sdelliott31 said:
Found out today that a new Prime is being overnighted to me. Serial number c10 and the last 4 is 1900. I don't know if there is anything different.
Click to expand...
Click to collapse
Lucky you! I'm still waiting to get my Prime back after RMA...
sdelliott31 said:
Has anyone else had any RMA results?
Click to expand...
Click to collapse
Sent my Prime in and was received by Asus Service Center in Czech Republic at 1/11
Status: Repairing
Reason for RMA: GPS not working, screen light bleeding
ICS installed when sent in? No
Regards,
Pletwal
I'd say keep it. More than likely a good one. Plus you might not be able to return it because serial numbers are changed. Then you risk damage to device trying to send it to them then them sending it back tl you. I've had my prime since 12/22 n works great. You getting a third batch one. I'd say keep it.
You know I've been on this thing since November. From the promise of the true iPad killer, then to shipping problems then an oops I can get one quick to a month on this forum with is there a problem, is there not, Asus statement on the aluminum back issue, the anger for and against the prime, the amazing thread of owners trying to do what Asus couldn't or wouldn't which is find the real issues and try to fix the (I applaud these people) put me in a Stockholm syndrome of sorts.
After receiving my Brand New Prime, I realized, hey this product is flawed whether big or small it is flawed. Do I really want to start over and be disappointed again? No! Clarity has finally set in. Maybe I won't own a tablet for a while but I'm done with Asus and this whole mess. I listed mine on eBay and finally am happy with my decision. This is the right thing for me and me alone. I will follow here and I wish great things for the others here that keep the prime. For me it was time to end the anguish.
sdelliott31 said:
You know I've been on this thing since November. From the promise of the true iPad killer, then to shipping problems then an oops I can get one quick to a month on this forum with is there a problem, is there not, Asus statement on the aluminum back issue, the anger for and against the prime, the amazing thread of owners trying to do what Asus couldn't or wouldn't which is find the real issues and try to fix the (I applaud these people) put me in a Stockholm syndrome of sorts.
After receiving my Brand New Prime, I realized, hey this product is flawed whether big or small it is flawed. Do I really want to start over and be disappointed again? No! Clarity has finally set in. Maybe I won't own a tablet for a while but I'm done with Asus and this whole mess. I listed mine on eBay and finally am happy with my decision. This is the right thing for me and me alone. I will follow here and I wish great things for the others here that keep the prime. For me it was time to end the anguish.
Click to expand...
Click to collapse
NOOOOOOOOOO! LOL
Seriously if that's how you feel ultimately, then you doing what's right. Take it from me though, it is a great device. Mines don't have the flaws most post up here n I had mines from an early batch since 12/22. I have no regrets at all that I ordered early. If I would've waited I might have got a flawed device like these other people have.. lol. Good luck on future tablet choice n remember, no device is perfect when first launched. Even iphone4 n ipad2 were riddled with issues. Their issues was on major news on t.v. its always the luck of the draw with electronics. MAN is not perfect. And damn well no Man Made Machine is either. Man is flawed along with the toys he makes
I sent mine in because touchscreen stopped working. After I sent it in I saw in my email that jr.com item was shipped. Check what it was and it was the 64gb version. I forgot I had that preordered. Seems better but I started having problems with the stock keyboard. I switched to thumb keyboard and everything was fixed. I might sell other on eBay, don't need 2 of them at least for now. They seem to be selling retail for lightly used. I thought 7 days waiting for status to change on repair was long. The other guys been waiting almost a month.
The purpose of this poll is to shed some light on how many XDA members have problems with their units and how many do not. I don't care how many old similar threads there were in the past. After 2 months on the market, I and others, would like to see what owners think of their Prime and it's advertised features.
This thread is not meant to flame Asus or the TF201.
A simple yes, no or undecided will suffice.
Before voting please take the time to properly try out your Prime with Android 4.0(ICS) installed.
*** Mods. PLEASE don't close this poll. I am on my 5th Prime and I need to get a current idea of how many XDA owners have a good Prime. So that I and others can make an informed decision wether or not to continue playing Russian Roulette in hopes of getting a good Prime or just give up and move on. Thank You***
Yes, I am.
It's almost like a trick question.
Am I satisfied with my Prime? Yes.
Am I satisfied with its properly functioning features? Yes.
Are all its features properly functioning? No.
Therefore, personally, I'd say yes, I'm satisfied with it and its advertised functions; albeit one of those advertised functions does not work. I love it and wouldn't want a 300t or 700t if their ugly arses were out today.
More "professionally," (speaking for the general masses) of course not. How could I be? Screen bleed, dead pixels, possibly incomplete circuit boards: these things are easily someone's fault other than ASUS's (apart from lacking QC), as in whoever manufactured/supplied the screens and boards. But how these things are put together and tested is all their business, and many units are put together lacking advertised features altogether or showing HUGE variations of issues if they're not lacking, and being shipped without apparently ever even being turned on to have a glance at the bootscreen. And of course they wouldn't test every single device, but if they tested any proper number of devices per batch, they would have seen every issue (probably did) and should have stopped.
WoW!! 5 to 1 so far. I guess my local Bestbuy and Gamestop received a bad batch. If the majority continues to vote in favor of being completely satisfied with the TF201 and all of it's advertised features by a large margin, then Asus has done their job and it would be hard to argue otherwise.
buxtahuda said:
It's almost like a trick question.
Am I satisfied with my Prime? Yes.
Am I satisfied with its properly functioning features? Yes.
Are all its features properly functioning? No.
Therefore, personally, I'd say yes, I'm satisfied with it and its advertised functions; albeit one of those advertised functions does not work. I love it and wouldn't want a 300t or 700t if their ugly arses were out today.
More "professionally," (speaking for the general masses) of course not. How could I be? Screen bleed, dead pixels, possibly incomplete circuit boards: these things are easily someone's fault other than ASUS's (apart from lacking QC), as in whoever manufactured/supplied the screens and boards. But how these things are put together and tested is all their business, and many units are put together lacking advertised features altogether or showing HUGE variations of issues if they're not lacking, and being shipped without apparently ever even being turned on to have a glance at the bootscreen. And of course they wouldn't test every single device, but if they tested any proper number of devices per batch, they would have seen every issue (probably did) and should have stopped.
Click to expand...
Click to collapse
Well said. I respect your opinion and your vote.
Now that I have a Prime where everything works (as posted, within the advertised functions), I love mine. It's fast, well-built, has an excellent screen, and I can read the damn thing in direct sunlight (which was what excited me the most about the Prime).
So, I'm quite satisfied.
skygunner27 said:
WoW!! 5 to 1 so far. I guess my local Bestbuy and Gamestop received a bad batch. If the majority continues to vote in favor of being completely satisfied with the TF201 and all of it's advertised features by a large margin, then Asus has done their job and it would be hard to argue otherwise.
Well said. I respect your opinion and your vote.
Click to expand...
Click to collapse
It always turns out like this..lmfao. we had a thread just days ago shut down with exact same poll. That poll showed a total of over 80% saying yes, they satisfied with their primes and that they keeping it. WITHOUT A DOUBT, THERE ARE DEFECTIVE UNITS OUT THERE...BUT there's an even greater number out there that isn't and they truly love their prime. Ill admit, its surreal hearing about about people going thru several devices before getting a good one. I must have great luck to have my only 1 unit from Gamestop since 12/22, early batch, n it works great, looks great, display great, and wireless is great(aside from GPS of course..lol but now I learned how to use my phone as an external GPS reciever so I'm good).
If this poll ends by a large percentage voting yes. I will purchase my 6th prime at the other Bestbuy across town. I too want a PERFECTLY working Prime NOW!! Believe it or not. I'm too embarrased to buy another prime at my local gamestop or Bestbuy again. Through my 5 defective Primes, even I can see that the Prime is an amazing device as long as BT,Wifi and BT & WiFi work at the same time minus all the other issues. My last 5 Primes couldn't make it out of my living room 15ft away from my E4200 router.
demandarin said:
Ill admit, its surreal hearing about about people going thru several devices before getting a good one.
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Actually, I'm no longer surprised by this. It seems that consumer technology products in general suffer from initial build quality issues nowadays. For example, I went through three HP Envy 14 notebooks before getting a good one (bad keyboard lighting, bad DVD drive, broken fan that sounded like a jet aircraft taking off). I went through three Samsung Epic 4G's before getting one where the capacitive buttons all worked. I went through two Motorola Photons until I got one where the haptic feedback worked. All of those were purchased within a month or two of their respective launches.
And, I hate to say, I went through eight (yes, 8) Primes before getting one without a defective component (none of which included relatively weak wifi or GPS). Each and every Prime had something that either didn't work or was defective--and I'm not terribly picky. Two had screens that were atrocious (yellow tint, horrible colors), one had a stuck pixel and excessive light bleed (and I don't consider minimal light bleed to be an actual flaw with IPS screens) along with a bad speaker (broke up at higher volumes), one had an ugly chemical stain on the backplate and a bad speaker, one had a rattle near a docking connector that clearly indicated something broken loose inside, etc., etc.
I think that if you want to avoid getting defective units today, you need to wait a minimum of three months after launch to let the manufacturer work out the kinks. And I think that applies to every manufacturer today, bar none.
That said, my latest Prime is excellent. The other C1 unit I had was also excellent, except it had a clump of dead pixels in a place I couldn't ignore--and with millions of transistors, that kind of thing is bound to happen occasionally. So, I do think that maybe ASUS is close to being able to make a consistent product. It took them longer than I would have liked, certainly...
skygunner27 said:
If this poll ends by a large percentage voting yes. I will purchase my 6th prime at the other Bestbuy across town. I too want a PERFECTLY working Prime NOW!! Believe it or not. I'm too embarrased to buy another prime at my local gamestop or Bestbuy again. Through my 5 defective Primes, even I can see that the Prime is an amazing device as long as BT,Wifi and BT & WiFi work at the same time minus all the other issues. My last 5 Primes couldn't make it out of my living room 15ft away from my E4200 router.
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I feel what you saying n what you went through. Its just so hard to believe 5 primes wifi was that bad. Doesn't make no sense. Tablet is basically useless for online functions if wifi not up to par.
As far as what you said if large percentage vote yes, you might as well head out the door now n get your 6th. One. Prime supporters will be out n full force giving an honest vote.
demandarin said:
I feel what you saying n what you went through. Its just so hard to believe 5 primes wifi was that bad. Doesn't make no sense. Tablet is basically useless for online functions if wifi not up to par.
As far as what you said if large percentage vote yes, you might as well head out the door now n get your 6th. One. Prime supporters will be out n full force giving an honest vote.
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Click to collapse
I already have 2 C1's on hold at a bestbuy here on the other side of town. After I see a large MAJORITY saying yes, after work I'll drive over there and test them in the store for defects. If these variables pan out to work in Asus's favor, I 'll re-welcome myself as a 6x TF201 owner.
I am now but had to go through 4. Terrible wifi, really bad light bleed (not just seen on a black screen) and dead pixels plauged my first three but with the c1 I got, all the problems are still there but not noticeable during normal usage.
Sent from my Transformer Prime TF201 using Tapatalk
I just tried once. Bad gps bad wifi, and no useable wifi/bluetooth. Had bad screen bleed on left side. Took unit back. I'll try in a month.
Btw an 80% good build rate is not anything to brag about. That's pretty horrible. You need in the upper 90,s to have a successful product launch.
I have only one Prime and everything is great. Wifi is better than on my phone (Xperia Arc), but I haven't tried GPS. And everything else works great
No. I had one early launch and it had horrible WiFi with and without using Bluetooth. So, I brought it back to BestBuy. I had none of the other problems I have read about (didn't test GPS since I dont need it). Even ICS seemed to work perfectly. I have another being shipped from BB.com and I'm hoping it's a C1 since it seems like there has been better luck with the newer ones.
I'm leaving now to go and purchase my 6th prime. It's amazing how many people so far voted here in favor of a fully working Prime when I got 5 lemons in a row. I'm going to upgrade to ICS, right in the store.
skygunner27 said:
I'm leaving now to go and purchase my 6th prime. It's amazing how many people so far voted here in favor of a fully working Prime when I got 5 lemons in a row. I'm going to upgrade to ICS, right in the store.
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That'll be a smart move. If they let you test out device first before you take it home. Good luck! I hope this is the "One" for you.
Hard question to qualify
EDIT: Almost forgot. My current Prime is a C1 serial. They are not immune form defect, but they seem to be showing better percentages, if the rhetoric and anecdotal information is to be believed.
You know, it has all the POTENTIAL in the world. But apart from the poor R&D, testing, engineering, choice of materials, assembly, QC,supply chain and delivery woes, inconsistent build quality, etc., etc., etc., it's just freakin' AWESOME!!
I got luck, pretty much in #2 unit I got... It says VERY LITTLE for a company and it's product when buying one is a game of Russian roulette. Not that bad when you actually CAN exchange it and try, try again. But what about everyone for the first 5-6 weeks, when there WAS NO STOCK TO EXCHANGE IT FOR? You either a)gave it up, and had nothing (at least for a while), b) kept it with all it's foibles, or c) returned it and waited till stocks picked up to try again.
It does concern me that while Best Buy appears to be increasing it's stock levels, Amazon is STILL not showing that they have any intention of making this product available. I am not able to discern what this means precisely, but that, on top of all the previews of new tablets Asus is possibly releasing it gives me a bad feeling. A really bad feeling. oh... but yes. I love my Prime... REALLY, NO ****
skygunner27 said:
I'm leaving now to go and purchase my 6th prime. It's amazing how many people so far voted here in favor of a fully working Prime when I got 5 lemons in a row. I'm going to upgrade to ICS, right in the store.
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Click to collapse
Depends on your definition of a "Lemon" If you are expecting perfection (or "Persistent Perfection" LOL) you won't be getting it anytime soon with Asus. The TF101 was awesome, and just as inconsistent, though not as riddled with issues. I had 3 of them in my search for a good one, (and I think 4 keyboards) In the end, I STILL never got a Keyboard and tablet that had matching metalic finish. I am not sure if thatwas supply side,, or if they built them at multiple plant locations, but they were inconsistent as hell.
And I thought Apple fanboys were bad! lol
SmartAs$Phone said:
EDIT: Almost forgot. My current Prime is a C1 serial. They are not immune form defect, but they seem to be showing better percentages, if the rhetoric and anecdotal information is to be believed.
You know, it has all the POTENTIAL in the world. But apart from the poor R&D, testing, engineering, choice of materials, assembly, QC,supply chain and delivery woes, inconsistent build quality, etc., etc., etc., it's just freakin' AWESOME!!
I got luck, pretty much in #2 unit I got... It says VERY LITTLE for a company and it's product when buying one is a game of Russian roulette. Not that bad when you actually CAN exchange it and try, try again. But what about everyone for the first 5-6 weeks, when there WAS NO STOCK TO EXCHANGE IT FOR? You either a)gave it up, and had nothing (at least for a while), b) kept it with all it's foibles, or c) returned it and waited till stocks picked up to try again.
It does concern me that while Best Buy appears to be increasing it's stock levels, Amazon is STILL not showing that they have any intention of making this product available. I am not able to discern what this means precisely, but that, on top of all the previews of new tablets Asus is possibly releasing it gives me a bad feeling. A really bad feeling. oh... but yes. I love my Prime... REALLY, NO ****
Depends on your definition of a "Lemon" If you are expecting perfection (or "Persistent Perfection" LOL) you won't be getting it anytime soon with Asus. The TF101 was awesome, and just as inconsistent, though not as riddled with issues. I had 3 of them in my search for a good one, (and I think 4 keyboards) In the end, I STILL never got a Keyboard and tablet that had matching metalic finish. I am nit sure if thatwas supply side,, or if they built them at multiple plant locations, but they were inconsistent as hell.
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Mine is from Amazon. Had it for all of four days lol guessing you're out of the US or have the dock on order with it?
Sent from my Transformer Prime TF201 using xda premium
Yes I am completely satisfied.
Guys!
I just sold my Galaxy tab 10.1 for the prime,but reading from this forum with GPS and WIFI problem...
Should i BUY IT or NOT?
Or wait for the next TABLET....
dmoney94 said:
Guys!
I just sold my Galaxy tab 10.1 for the prime,but reading from this forum with GPS and WIFI problem...
Should i BUY IT or NOT?
Or wait for the next TABLET....
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Click to collapse
Get it. There are a lot of people on here, including myself, that love their primes.
Sent from my Evo 3D on viperROM
If I've helped you in any way... hit the "Thanks" button.
It is a great device that while it has a few issues here and there its nothing to throw the level of fits some do here. At very least give it a try and make your own judgements.
dmoney94 said:
Guys!
I just sold my Galaxy tab 10.1 for the prime,but reading from this forum with GPS and WIFI problem...
Should i BUY IT or NOT?
Or wait for the next TABLET....
Click to expand...
Click to collapse
If you read through some of the longer threads you'll see references to "good" Prime's and "bad" Prime's. The loyalists will say their "good" Prime's are in the majority while those with issues will say the "bad" Prime's are. There have been Prime's in the first batch w/o issues and samples of the latest build with them. Some people have had to go through quite a few exchanges to get a Prime they're happy with while some got a "good" Prime from the first batch built on the first shot. Keep in mind that both "good" and "bad" are subjective. With that said, it's your call.
I would definitely get it. I have one and yes there was wifi and GPS issues but a recent update has fixed the wifi issue on my prime
Keep reading and do what's best for you. Its a divided community and you are bound to get flamed just for this post.
Sent from my MB860 using Tapatalk
sdelliott31 said:
Its a divided community
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Click to collapse
Which, indirectly, is an answer unto itself.
who needs GPS?
Well, i decided to open my box. it's the new champagne version and as the wifi works (so far) the gps doesn't at all.. then again it's snowing here so it may not work until there's a nice, clear day. i'm giving mine the benefit of the doubt and we shall see over the coming weeks if it was a good decission or a bad one as i will end up making a thread about what issues i come across eventhough i haven't gotten even midway through a quarter of the threads based around this workhorse.
stay tuned. but as for me, even with the gps not being amazing, or even working... i'm still happy at this point
There is quite alot of complaining going on here. But dont let yourself be fooled by that. There are/were some issues with Primes, my guess is that its mostly early models that had some preproduction problems.
Most users here are very happy with their Primes myself included. My wifi is perfect wherever i am in our house, i could even use it in the garden if it werent -10° Celcius
In fact if i compare it with wifi analyzer to my phone its almost always a bit stronger. Also my GPS works pretty reasonable when i'm outside, getting a fix in under a minute, not the strongest but it works.
Everything else is just astounding. Browsing, gaming, reading books/comics ist just an amazing experience. Everything is smooth, battery is amazing (no .13 patch in europe yet), in fact i hardly ever power up my desktop pc anymore. High quality flash in fullscreen or even outputted to an HDTV is just nice.
Oh and i have a perfectly smooth and working n64 and psx with me now. All the time Wh00t!?
I really have nothing bad to say at this point. And btw, this is the first unit i got. No exchange was needed.
If you are comfortable dealing with bugs, exchanging the product several times until you receive a good working unit, receiving little to no support, being without the tablet during RMAs, and probable hardware issues which cannot be fixed with software, I say buy it.
Myself, I returned mine for something more stable, the acer A200. I'm waiting for either a fixed TF201 or a different quad core tablet.
I received a bad unit and might seem negative. Good luck with whatever you decide.
Sent from my A200 using Tapatalk
Get it, try it. If you like it, keep it. If not, return it. But, do NOT keep it past the return period if you actually want to return it.
Keep in mind that any future update may make you wish you had returned it.
Sent from my Transformer Prime TF201 using Tapatalk
- If you want to use GPS with your tablet I would recommend waiting.
- If you do not have a pressing desire/need for a tablet right now I would recommend waiting.
Given those two qualifications I would say go for it but do so with open eyes. Know your return window and if your unit has problems, or you can not live with the limitations, then be sure to return it in time. Personally I am quite fond of my TP but it would be foolhardy to deny that many have had problems.
If you can wait till June/July then I would recommend waiting for the 700 series transformer. Chances are Asus will have learned something from the TP and will update the wireless. Additionally by then the tegra 3 chipset will have been around long enough for the supporting code to be better situated. Finally the reported 1920x1200 screen is very enticing for me.
Ignoring the 700 I am sure the other manufacturers are not sitting on their laurels either. It might be worth a wait to see what comes out.
Thank everybody for your comments....
Now its time for me to decide....
dmoney94 said:
Thank everybody for your comments....
Now its time for me to decide....
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Click to collapse
Are you a betting man (or woman)? Now that your question's been answered, I'll bet you an accessory this post is up to four pages by this time tomorrow and never leaves the front page. Such is the emotion the Prime evokes.
BostonDan2 said:
If you are comfortable dealing with bugs, exchanging the product several times until you receive a good working unit, receiving little to no support, being without the tablet during RMAs, and probable hardware issues which cannot be fixed with software, I say buy it.
Myself, I returned mine for something more stable, the acer A200. I'm waiting for either a fixed TF201 or a different quad core tablet.
I received a bad unit and might seem negative. Good luck with whatever you decide.
Sent from my A200 using Tapatalk
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I couldn't have said that better myself. I would still give it a shot. Who knows, you may get a "Good Prime".
---------- Post added at 01:42 PM ---------- Previous post was at 01:40 PM ----------
JanetPanic said:
- If you want to use GPS with your tablet I would recommend waiting.
- If you do not have a pressing desire/need for a tablet right now I would recommend waiting.
Given those two qualifications I would say go for it but do so with open eyes. Know your return window and if your unit has problems, or you can not live with the limitations, then be sure to return it in time. Personally I am quite fond of my TP but it would be foolhardy to deny that many have had problems.
If you can wait till June/July then I would recommend waiting for the 700 series transformer. Chances are Asus will have learned something from the TP and will update the wireless. Additionally by then the tegra 3 chipset will have been around long enough for the supporting code to be better situated. Finally the reported 1920x1200 screen is very enticing for me.
Ignoring the 700 I am sure the other manufacturers are not sitting on their laurels either. It might be worth a wait to see what comes out.
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Good post.
BarryH_GEG said:
If you read through some of the longer threads you'll see references to "good" Prime's and "bad" Prime's. The loyalists will say their "good" Prime's are in the majority while those with issues will say the "bad" Prime's are. There have been Prime's in the first batch w/o issues and samples of the latest build with them. Some people have had to go through quite a few exchanges to get a Prime they're happy with while some got a "good" Prime from the first batch built on the first shot. Keep in mind that both "good" and "bad" are subjective. With that said, it's your call.
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Nvm...lmao. just take a look St The positive Transformer thread in my signature. But remember OP,
NOTHING IS AS GOOD AS IT SEEMS AND NOTHING IS AS BAD AS IT SEEMS. SOMEWHERE IN BETWEEN REALITY FALLS!
demandarin said:
Nvm...lmao. just take a look St The positive Transformer thread in my signature. But remember OP,
NOTHING IS AS GOOD AS IT SEEMS AND NOTHING IS AS BAD AS IT SEEMS. SOMEWHERE IN BETWEEN REALITY FALLS!
Click to expand...
Click to collapse
Janet said it best. If you don't need a tablet right now, there's zero harm in waiting. Hopefully Asus will work through the issues and a Prime purchased in the future will be more stable. If not, there are other tablets coming out so there will be something to compare to. Hopefully at MWC on the 27th manufacturers will do more than have a beauty pageant and actually announce some release dates.
If you are going to give it a try - make sure you buy from a store with a good return policy. 30 days, no shipping back fees and no restocking fees.
I have returned 2 and will return the 3rd. All of them had problems.
From my experience, I was amazed when it was advertised. I bought it, wasnt satisfied, exchanged it, wasnt satisfied again, in process of exchanging it, then the update screwed my wife's prime, so I returned that hers and cancalled mine for a full refund. We choose to wait for the prime to get its bugs out or a newer or better one to come out that we can try out and see if it something we can rely on.
BostonDan2 said:
If you are comfortable dealing with bugs, exchanging the product several times until you receive a good working unit, receiving little to no support, being without the tablet during RMAs, and probable hardware issues which cannot be fixed with software, I say buy it.
Myself, I returned mine for something more stable, the acer A200. I'm waiting for either a fixed TF201 or a different quad core tablet.
I received a bad unit and might seem negative. Good luck with whatever you decide.
Sent from my A200 using Tapatalk
Click to expand...
Click to collapse
+1 the future does not look good for this particular model of a new line comes out maybe then it would be worth it if they get QC under control with the processor.
I was speaking with Aaron from the special TF201 hotline for GPS/WIFI/BT. I have removed the phone number due to ASUS preference that TF201 owner use their product support line at 1-888-678-3688.
I called to arrange to a second RMA for a TF201 unit that he would personally check over for me. But he informed me that I should now wait because new parts are currently being manufactured that will "fix a lot of the problems with GPS/WIFI". He said they're expected to arrive in USA by the end of March. Aaron said the news came from Taiwan this morning.
All I can say is awesome! This is the hardware update we've been waiting for. Keep your fingers crossed that the engineers get it right this time.
This is good news for the ones who are stuck with their Primes.
For me, that's too much of a long wait. I'll probably just return my Prime and get the TF700T instead and forget about all the Prime nightmares.
ASUS may not want this phone number posted publicly. The reason I gave it was for others TF201 owners to be able to call and confirm the new part story. Perhaps, if the phone number is removed, ASUS could make a public statement here in order to give credibility to the GPS/WIFI/BT fix.
Thanks.
Works for me
Now I do not have to figure out how to get a TF700T back for my prime. I don't the mind "lower" res screen I have now
scook9 said:
Works for me
Now I do not have to figure out how to get a TF700T back for my prime. I don't the mind "lower" res screen I have now
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Click to collapse
Exactly what I was thinking. And good for ASUS because they keep my money.
This is indeed interesting, because if they really can resolve the GPS/wifi/BT issues with some new parts, that'll mean that the Prime will definitely continue on as a product and the TF700 really will simply be a higher-end device. I'd probably go ahead and send mine in to get fixed, although I'm happy with mine as it is now.
Personally, I'm still torn between wanting the performance benefits of a 1280X800 screen vs. a 1920X1200 screen (that's 2.25 times the pixels when the TF700 will only have about a 10% increase in Tegra 3 clock speed) as compared to having better text for ebook reading. I'm thinking I'm happy with what I have now, but I have to admit to a nagging doubt. If the rest of the issues could be resolved, I think maybe the money I saved over the TF700 will make up the difference.
****ing_lukin said:
I was speaking with Aaron from the special TF201 hotline for GPS/WIFI/BT.Sorry if I'm not supposed to give the phone number out, but I do need others to call him too so that this post has credibility.
I called to arrange to a second RMA for a TF201 unit that he would personally check over for me. But he informed me that I should now wait because new parts are currently being manufactured that will "fix a lot of the problems with GPS/WIFI". He said they're expected to arrive in USA by the end of March. Aaron said the news came from Taiwan this morning.
All I can say is awesome! This is the hardware update we've been waiting for. Keep your fingers crossed that the engineers get it right this time.
Click to expand...
Click to collapse
Sounds like good news. But I don't trust the RMA ogres handling my TFP.
Not sure if I will send mine in when the fix is available, my Wifi works fine and my gps works outdoors(but not good indoors--but I don't care).
wynand32 said:
This is indeed interesting, because if they really can resolve the GPS/wifi/BT issues with some new parts, that'll mean that the Prime will definitely continue on as a product and the TF700 really will simply be a higher-end device. I'd probably go ahead and send mine in to get fixed, although I'm happy with mine as it is now.
Personally, I'm still torn between wanting the performance benefits of a 1280X800 screen vs. a 1920X1200 screen (that's 2.25 times the pixels when the TF700 will only have about a 10% increase in Tegra 3 clock speed) as compared to having better text for ebook reading. I'm thinking I'm happy with what I have now, but I have to admit to a nagging doubt. If the rest of the issues could be resolved, I think maybe the money I saved over the TF700 will make up the difference.
Click to expand...
Click to collapse
Right. The TF201 then fits in the middle of the pack. Thanks for not abandoning us ASUS.
hopefully when the new parts are available, RMAing the prime will be quick and shipping paid by asus
I hope these changes make their way into new units soon. I have an extended warranty with the retailer that I could exercise instead
This is good news indeed, thanks for posting it. But yeah, as it's been mentioned, it might be best to remove the number. By the same token, it would also be nice if Asus could confirm that these fixes are coming. They may not want to do so publicly if they don't want to deal with a colossal flood of RMAs, though...
There is nothing wrong with he gps. It will never get better.
Also i
Inviato dal mio GT-I9001 usando Tapatalk
What would be the procedure for this? Because for the life of me, I cannot find my freaking receipt. I have the one for my dock.....am I screwed? I still have all the emails from best buy, order numbers, confirmation etc....but alas no receipt
Mcoupe said:
What would be the procedure for this? Because for the life of me, I cannot find my freaking receipt. I have the one for my dock.....am I screwed? I still have all the emails from best buy, order numbers, confirmation etc....but alas no receipt
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Click to collapse
They can probably base it off your serial # as to when they shipped it out. I know Acer does it if you dont have a receipt. Which in your case should still be well within 1 yr.
Order # should work too in most cases.
Mcoupe said:
What would be the procedure for this? Because for the life of me, I cannot find my freaking receipt. I have the one for my dock.....am I screwed? I still have all the emails from best buy, order numbers, confirmation etc....but alas no receipt
Click to expand...
Click to collapse
You should be able to request a duplicate receipt from retailer.
Wow, great news and really hope it's true.
I'm still waiting on replacement for my current prime, but I heard it could take another few weeks. With a possible fix in sight I can wait 2 extra months if needed
Will keep the prime, because it's perfect when wifi is fixed. GPS will be nice.
This resolution is good enough for common use and for ebooks I'm still going to buy a Sony eReader: too much reflection on the prime although IPS+ is indeed bright.
BTW this resolution is better (faster) for gaming than HD on Tegra3 (T700 does come with Snapdragon and tegra3 model right?)
So will this be covered if I unlocked my bootloader and stuff? Or can I do it myself?
DroidHam said:
So will this be covered if I unlocked my bootloader and stuff? Or can I do it myself?
Click to expand...
Click to collapse
Precisely the reason why I'm not going near unlockers for the duration of my warranty. Sorry that I didn't answer your question.
****ing_lukin said:
I was speaking with Aaron from the special TF201 hotline for GPS/WIFI/BT. Sorry if I'm not supposed to give the phone number out, but I do need others to call him too so that this post has credibility.
I called to arrange to a second RMA for a TF201 unit that he would personally check over for me. But he informed me that I should now wait because new parts are currently being manufactured that will "fix a lot of the problems with GPS/WIFI". He said they're expected to arrive in USA by the end of March. Aaron said the news came from Taiwan this morning.
All I can say is awesome! This is the hardware update we've been waiting for. Keep your fingers crossed that the engineers get it right this time.
Click to expand...
Click to collapse
Now, if that was made official, then there would be some hope. As it stands, we cannot yet believe it. Would not be the first time tech support people misinformed customers.
Sent throught the wormhole from my CoinInserted Sensation OG.