Related
Just trying to build some statistics as to how common this turning off problem is.
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PLEASE READ THIS BEFORE ANSWERING:
1) Obviously this is regarding the phone turning off on its own when its not due an empty battery.
2) Only answer with "no" if you've been using the phone for at least a week. If you've been using it for less and it hasnt turned off, answer with "No - but had it for less than a week".
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I just want to know before I send my phone to Amazon for replacement.
I've had it 8 days, so I clicked the 2nd "no". If I saw any hardware fault in a new device I'd immediately get onto the supplier for a replacement. Unless there's software at fault here (unlikely, but obviously possible) then I can't see the problem simply going away.
Hope you get it sorted mate.
Nope. Had the phone since may 6.
Sent from my GT-P1000 using XDA Premium App
Thx for the replies guys.
Keep the answers coming
No. Never unless the battrey is empty.
Sent from my GT-I9100 using XDA App
Touchwood, never and I've had the phone a few weeks now.
Had this problem last year with my new Desire, but returned it to HTC and they replaced the mobo without any problems.
Yep had it nearly 4 weeks and its went twice. Not in the last week or so though.
Sent from my GT-I9100 using XDA App
Everyone runs different apps and settings on their phones. Unless there's a specific hardware problem there's going be tons of variables to consider for those having reboot issues. I've had mine for six weeks and its never done anything wonky.
I returned my 1st one as it turned off a few times a day. Replacement has been fine.
Sent from my GT-I9100 using XDA App
Does reboot count as a yes?
I clicked yes but I am not 100% sure if this happened to me or not. Allow me to explain...
I was carrying it in my hand walking and I happened to look at the screen and it was showing the Samsung GT-i9100 splash screen seemingly for no apparent reason. When it went away it just went right back to where it was (no media card reading or anything).
It was strange to say the least but I have not seen it happen again since then and that was about a week ago and I have had the device for approx. 3 weeks now.
Does this sound like the same issue?
BarryH_GEG said:
Everyone runs different apps and settings on their phones. Unless there's a specific hardware problem there's going be tons of variables to consider for those having reboot issues. I've had mine for six weeks and its never done anything wonky.
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Click to collapse
Lightfunkyone said:
Does reboot count as a yes?
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Click to collapse
Oh sorry i forgot to mention this. No, reboots don't count as they're probably a software problem which can be fixed maybe with a new ROM or update or wtvr (i'm probably going to install another ROM eventually). And i'm not sure how a replacement will help with that, since I already have the KE7 firmware installed.
Just complete turn offs, cuz it might be a hardware problem, which can be solved by a replacement.
Thanks for the responses guys. Keep it up
Hmm, well i'm not really sure of anything, but that looks like a reboot to me. It might be that it turned off and you accidentally held the power button and turned it on, but since there was no card reading or anything, i think it's the "fast reboot" problem i've seen some people with on the forums. I hope it doesn't happen again
Got my evo yesterday, and last night while I slept the phone locked up requiring a battery pull, then did it again someone before I woke up.
Anyone had any issues with this? I was running juice defender on default setting, but not sure how that would affect anything
Sent from my PG86100 using XDA Premium App
i didn't have those kind of issues, but my Notification bar wouldn't scroll down when i syped the screen and my home buttons wouldn't respond.
took it to sprint showed them the issue then the issue went away, they ran a diagnostic test on the device nothing came back wrong with it even after wiping the phone it would randomly do it. So they gave me a new device since then no problems.
The store basically told me it wasn't in their list of issues, so he couldn't do anything
Sent from my PG86100 using XDA Premium App
Tell them you'll just return the phone then. You want a new one they need to give you it.
I've had my phone for a week and I was having wake problems at random times each day. I did a hard reset on the phone with Sprint tech support three days in, and I also did a factory reset with a rep from HTC in online chat a day or two later. When I pulled my phone out of my purse to make a call today, it wouldn't wake up again so I brought it back to the Sprint store and they replaced it since I had already done everything they could have done for me there.
I'd just try to talk to another rep... good luck!
hydrogenman said:
The store basically told me it wasn't in their list of issues, so he couldn't do anything
Sent from my PG86100 using XDA Premium App
Click to expand...
Click to collapse
Don't listen that that. You just paid for a brand new device, which should work perfectly. It seems as though you have a defect in yours, and you're within the 30 days from purchase date. Under Sprint's 30 day return policy, you are entitled to exchange it for a properly working device, or just return it and tell the guy to go chew on marbles. Then go buy a new one from a different Sprint store.
k2buckley said:
Don't listen that that. You just paid for a brand new device, which should work perfectly. It seems as though you have a defect in yours, and you're within the 30 days from purchase date. Under Sprint's 30 day return policy, you are entitled to exchange it for a properly working device, or just return it and tell the guy to go chew on marbles. Then go buy a new one from a different Sprint store.
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Click to collapse
So I went ahead and did a complete reset of phone data again, and installed only 2 apps, Google Voice and XDA
didn't lock up last night and has been up about 12 hours now without a boot
so far so good
Numerous problems for mine & I'm now on my 3rd phone. The last phone kept rebooting on It's own.
Sent from my PG86100 using XDA Premium App
tcmoon said:
Numerous problems for mine & I'm now on my 3rd phone. The last phone kept rebooting on It's own.
Sent from my PG86100 using XDA Premium App
Click to expand...
Click to collapse
finally it kept locking up and a few resets today so the manager at the store replaced it (next time I'm going straight to the manager, sheesh)
I don't mind (and expect) other little bugs, but my phone locking up (which is WORSE than resetting, because alarm clocks won't go off, etc and I was late for work) is a major problem when it happens half a dozen or more times a day
the new one has been doing much better though
Evening XDA,
I personally use an HTC EVO Shift, but my whole family has recently become an Android family.
My mom has this Photon.
But we have had problems with it since day 1. First, it was having the issue of mute calls (she couldn't hear them, they couldn't here here)
I told her about the fix that was here on XDA but she went back and replaced it instead.
By the time we got the replacement, her call problem was gone.
On this second Photon, there were updates for the PRL, Profile, and Motorale Software. So I updated all of those.
Now the Photon randomly reboots itself, and when it does, it gets stuck on the splash screen, specifically the word "Now" and the only way I can fix it is to do a battery pull.
Anyone else have this problem too and what can I do to fix it? It is her first Android phone and I don't want it to be a bad experience.
Thanks.
Yes a few people have experience the reboot problem after updating; mine rebooted about 4 times then never did it again. I don't know of a fix but if a battery pull doesn't correct it then i would exchange it. The issue could possibly be hardware related ...
If the phone isnt going past the "now screen" then something went terribly wrong with the updating process and id suggest dropping by sprint.
As for the mute issue my phone muted because i had an airave; sometimes i unplug it when it really bothers me.
The random reboots was an issue the OTA should have fixed. If it didn't, take it back to sprint, and let them know. They will either have a tech look at it or give you a new phone.
xTMFxOffshore said:
The random reboots was an issue the OTA should have fixed. If it didn't, take it back to sprint, and let them know. They will either have a tech look at it or give you a new phone.
Click to expand...
Click to collapse
Weird. The problem she had at first was the mute calls. The OTA fixed that but then caused these reboots/freezes.
She bought it at Sam's Club. So she'll have to go there or Sprint, or both?
Thanks for the advice guys.
doratheconquistadora said:
Weird. The problem she had at first was the mute calls. The OTA fixed that but then caused these reboots/freezes.
She bought it at Sam's Club. So she'll have to go there or Sprint, or both?
Thanks for the advice guys.
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Click to collapse
If shes under 30 days id just get a new one from sams club they shouldn't give her an issue.
kennypowders said:
If shes under 30 days id just get a new one from sams club they shouldn't give her an issue.
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Oh I know. This is her second Photon already. Replacing it again will make it her third.
Kinda sucks that she can't fully rely on it. :/
doratheconquistadora said:
Oh I know. This is her second Photon already. Replacing it again will make it her third.
Kinda sucks that she can't fully rely on it. :/
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Click to collapse
Sometimes it just happens, i went through 4 evo 3D's before i decided to get the photon.
Ok, so I just took her phone and gave a prompt to Restart Now or Restart Later.
I restarted now, it had the open box with the Android next to it, and a yellow progress bar, it rebooted, and actually started up properly telling me it successfully updated the software.
Maybe it was failing to reboot for the update?
Hopefully this fixes the problem.
Anybody's evo lte reboot? my does it constantly now. This is the second day I've owned it. The first day it rebooted once randomly and I discounted it as a glitch. Now I can't even use the thing, it's "almost" stuck in a reboot loop.... going to sprint tomorrow but I thought I'd ask.
Mine did so I exchanged it.
http://forum.xda-developers.com/showthread.php?t=1688754
Sent from my EVO using Tapatalk 2
Thanks a ton. Did it today and so far this one is working great. The guy at sprint couldn't believe it for some reason, and apparently there isn't much stuff on the sprint forums about it. I told him that I found a bunch of stuff at XDA. Anyways it rebooted 4 times while I was there right in front of him. Sounds like they almost never do exchanges.. at least at this store. Anyways, thanks for the help.
That's good to hear. Mine didn't reboot in front of the tech but at least I had the crash report from when it rebooted while I was waiting.
Sent from my EVO using Tapatalk 2
Mine was doing that all the time.. Over the weekend I did a factory reset (Power Button / Up Vol) and then updated the PRL. That seemed to help for about a day and half. But the problem resurfaced. I had only added some of my apps back and setup my blue tooth headset. I was at first thinking it was my blue tooth caused the issue. Yesterday while I was at work it rebooted at lest 12 different times.. Even when I wasn't even touching it.
So I called support first and they opened up a case for me. I dropped by Sprint after work and they took it back and did their checking of the phone.. Here's what I found out.
1. My phone was apparently a revision behind. Can't say for sure if that is true because I didn't note down what I had before i brought it in. So I'll take their word for it. Obviously they factory reset the phone again.
2. The rep I worked with informed me that there is some glitchy apps out there. One that he mentioned that kind of stood out was Go SMS Pro.
Well to continue on here. The phone didn't reboot again after they did their thing. But today I had reloaded and then setup GO SMS Pro again and all of a sudden my reboot problem resurfaced. So I removed Go SMS Pro completely off the phone and I haven't had a reboot since. That was over 12 hours ago. I'll keep an eye on it and also notify the developer just in case. But if you like to use Go SMS like I do that might be part of your problem.
My suggestion make sure you have the latest software revision and then keep an eye on your apps and see if one of them might be causing "System Crash" on your phone.
Hope this helps!!!
I have had about 2 random reboots since May 30th.
Sent from my Evo LTE via Tapatalk
Have had this device since the day it came out and not sure if i noticed this issue right off the bat but the last month or so it is now almost an everyday problem. I will get a text message say at 2pm. Then again say at 2:30pm will get a new text message notification, open it and see it is the same exact text message i got at 2pm and it is also time stamped at 2pm even though it is now 2:30pm. This will happen maybe 3-4x all within a 4hr window. This will happen regardless what network the sender is on, can be ATT, Verizon, etc. No real pattern to this issue, i live in an area with literally full 4g network everywhere.
Also i will sometimes get delayed text messages. Say it's 1pm and i get a new text message notification. I check it and the time stamp on it is 12:40am even though that was 20min ago and i'm just now receiving the text message even though this whole time i was in full 4g network?
I don't know if this is a bunk device or maybe bad sim card. Spoke with AT&T numerous times and I swear I don't know where the hell they find these people as they can't find their thumb from their a$$hole it seems like they are so clueless. All they want to do is master reset, that doesn't work then they offer to mail me a replacement device. I flash roms so that in itself i would think in a way is a master reset.
Is there a way maybe to check my network settings on my device and if so what should they be for AT&T in the USA? I use Elegancia roms using the ATT network settings he has in place and no one else is having this issue which makes me think maybe it's a bad sim card or just bunk device as this issue seems to get worse by the day now. First i happened maybe twice a week, now it's more like twice a day.
I can easily get a replacement phone but really want that as a last resort. Not looking forward to unlocking, rooting, etc all from scratch again unless there's no other option and i really do have a bad device.
I have had the same issue, it was pretty bad on stock as sometimes I would get a message hours later as well as multiple messages. Using the Elegancia ROMs has somewhat helped, but it still happens from time to time.
Sent from my HTC One X+ using xda premium
I've experienced this as well; running completely stock and on various roms. I noticed it was really bad if I used any 3rd party messaging apps.
+1 here
Sent from my HTC One X+ using Tapatalk 2
This has just started happening to me within the past few days on stock. So far it's only been with 2 or 3 text messages, but it's interesting to see that I'm not the only one having this issue. Could it be a carrier issue?
My understanding and this could all be BS is that android doesn't have a full good push system. Instead it is a pull system based on periodic checks to the provider carriers.
So if u are scheduled to check text at 1230 and get one at 1201 then u don't get notification until 1230.
I think u can always change the frequency of your checks but it's just more data usage or battery drain.
Sent from my HTC One X+
Rularn said:
My understanding and this could all be BS is that android doesn't have a full good push system. Instead it is a pull system based on periodic checks to the provider carriers.
So if u are scheduled to check text at 1230 and get one at 1201 then u don't get notification until 1230.
I think u can always change the frequency of your checks but it's just more data usage or battery drain.
Sent from my HTC One X+
Click to expand...
Click to collapse
That's not how it works, atleast not that long
Your phone typically checks for texts/calls every 3 seconds not every 30 minutes
There used to be a setting you could access to change this, but I know the default is 3
The problems these people are having are network issues
Slithered from my HTC One X+
I've had this issue and engaged ATT about it extensively. They swear up and down it's not a network related issue or a issue with the rom. They replacement my phone with a refurb, still same issues. They just sent me a replacement sim card (which I just got today but have yet to pick it up from the front office).
Doubt any of this will fix the issue. But yea, it sucks.
ddean5 said:
I've had this issue and engaged ATT about it extensively. They swear up and down it's not a network related issue or a issue with the rom. They replacement my phone with a refurb, still same issues. They just sent me a replacement sim card (which I just got today but have yet to pick it up from the front office).
Doubt any of this will fix the issue. But yea, it sucks.
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Click to collapse
Well seems very odd unless nation wide ATT is doing major network changes. I'm in LA California unless all u live here too with the same problem but unlikely. I've been with ATT since 2004 and had many smartphones since and never had this issue until this device about a month after buying it.
I'm going to try the SIM card replacement and see what that does. If no correction then Mayne I can prolong this til the HTC One comes out and get my phone replaced with that! Wishful thinking but seriously WTF?
deeznuts said:
Well seems very odd unless nation wide ATT is doing major network changes. I'm in LA California unless all u live here too with the same problem but unlikely. I've been with ATT since 2004 and had many smartphones since and never had this issue until this device about a month after buying it.
I'm going to try the SIM card replacement and see what that does. If no correction then Mayne I can prolong this til the HTC One comes out and get my phone replaced with that! Wishful thinking but seriously WTF?
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Click to collapse
May I ask if you are using the HTC message app or a 3rd party app? Or both at the same time? Also is this issue the same for all your contact sending you a text? Or just some of them?
Lucky Thirteen said:
May I ask if you are using the HTC message app or a 3rd party app? Or both at the same time? Also is this issue the same for all your contact sending you a text? Or just some of them?
Click to expand...
Click to collapse
Using stock htc messaging. It's random, really no pattern. Sometimes it happens when texting my wife, sometimes not. Same with other contacts. Even when AT&T sent me a test text it was sent twice as a duplicate.
Have you try to eliminate completely the HTC Message app (you can do so via Aroma or with TB), and installing a third party app to verify if this issue is still occurring?
I guess it was a joke thinking a new SIM card would fix the issue. As soon as the ATT rep put the new SIM in, about 10 minutes later get the ATT text. Then 15min later get a new text message and what do u know, it's a duplicate!
Only other thing I can think of is doing a full master reset, new install of the Elegancia 4.4 Rom with full wipe. This is what I usually do but then restore my data via TWRP Data backup. This time I'll try the above WITHOUT doing the data restore and see if that makes any difference. If not then I guess it's device replacement time.
I don't see how it would only be the HTC messaging app as many people use it on the same Rom as me and/or same android OS version of me and they are not having this problem.
Pretty convinced it's maybe the antennas in my device went bad or maybe my data restore is causing network complications?
See screenshot and see time above and time received second text, duplicate still.
I remember having issues long time ago with another device practically as yours and the issue was effectively an issue with the restoration.
As for the third app choice, well, it's a way of testing if something could be conflicting with the HTC Message app. Your choice for not testing.
Lucky Thirteen said:
I remember having issues long time ago with another device practically as yours and the issue was effectively an issue with the restoration.
As for the third app choice, well, it's a way of testing if something could be conflicting with the HTC Message app. Your choice for not testing.
Click to expand...
Click to collapse
Just wanted to test out other things first and maybe that last as I feel that's the last thing that could he causing this. So far after a full wipe and fresh Rom install, no duplicates yet. Tested multiple people all day for better testing and no issues yet. Will report back...
Same thing happens to my HOX+... 100% exactly as described. I'm using stock Rom and stock messaging app (Rooted and TWRP recovery).
Sent from my HTC One X+ using xda app-developers app
joey-pagan said:
Same thing happens to my HOX+... 100% exactly as described. I'm using stock Rom and stock messaging app (Rooted and TWRP recovery).
Sent from my HTC One X+ using xda app-developers app
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Click to collapse
Have u found any fixes? Surprised all these people coming out the wood work with the same exact issue as me but I'm the first to post about it.
Update for me well all went well for about 5 days then boom, freakin dupes came back. I did a fresh install, full wipe, zero restore, all from scratch. I was so happy thought it was fixed then the other day when the wife texted me it came in 3x that day all at difference times hut of course with original time stamp.
Only other thing I can think of is to get my device replaced but just hate to go through the whole unlocking process again and transferring music, etc onto new device and zagg screen replacement... Damn HTC, what r u doin?!?
i know CM10.1 aint stable yet, but you can use it for sms n stuff, can you see if this happens on that rom for me please (CM10.1 ATT/TELUS)
Lloir said:
i know CM10.1 aint stable yet, but you can use it for sms n stuff, can you see if this happens on that rom for me please (CM10.1 ATT/TELUS)
Click to expand...
Click to collapse
I used your AT&T CM 10.1 ROM for 3 days and had no SMS/MMS issues at all. I did add a custom APN with the help of tweaker. The new APN allowed the MMS messages to download faster. The ROM is smooth and fast. I needed my phone app so reluctantly I had to revert back to a sense ROM. Thanks for your hard work on this device.
Sent from my HTC One X+ using xda app-developers app
No doubt it's a network issue. I live in Alaska and have the same problem along with everyone else I know who has att, including people with iphones.