If you root through the HTCdev method, will HTC tell Sprint so they will void your warranty and not allow you to get it serviced at a Sprint Repair Center? I'm paying the $7 insurance from Sprint and don't want to root it like I did my Samsung Transform and have it bricked and not have the Repair Center do its thing.
Does Sprint cover accidentals? If so, you've got an easy solution. Overall, it will probably depend on the person you interact with at the Sprint store.
I know of someone who bricked their EVO 3d wouldn't power up or anything. He returned it to the Sprint store and they gave him a new one. Rooted HTCDEV way had insurance but had to pay like a hundred bucks for the new phone. So I dont think Sprint and HTC communicates with each other with this kind of problems.
Jabawockee said:
I know of someone who bricked their EVO 3d wouldn't power up or anything. He returned it to the Sprint store and they gave him a new one. Rooted HTCDEV way had insurance but had to pay like a hundred bucks for the new phone. So I dont think Sprint and HTC communicates with each other with this kind of problems.
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I sent an e-mail to HTC and they said that they don't tell Sprint but Sprint can tell (yea right) if its rooted, but that it depends on the repair center.
Cwebb03 said:
I sent an e-mail to HTC and they said that they don't tell Sprint but Sprint can tell (yea right) if its rooted, but that it depends on the repair center.
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Yeah, if its bricked you wouldn't be able to access anything on the phone even via PC. There's no way to tell. Just tell them you restarted your phone and it wouldn't boot. If I was the employee I wouldn't bother to argue. Its easier for them to just write it off.
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I'm back to Sprint Stock Rom after having some fun rooting and picking up some ROMs. I have some problems with the camera freezing after taking a photo and HTC recommended to take it in their repair center.
I have S-OFF from Revolutionary and although I don't have the "Revolutionary" logo in my bootloader, I still have S-OFF on top. For whatever reason, I can't get S-ON to hide my actions (Don't ask about this, I tried everything).
I'm wondering if I send it in with S-OFF, that HTC will void my warranty and not fix my phone. I heard that some phones came with S-OFF so I can argue my case with that...
You wrote setsecureflag 3?
Sent from my PG86100 using Tapatalk
chlehqls said:
I'm back to Sprint Stock Rom after having some fun rooting and picking up some ROMs. I have some problems with the camera freezing after taking a photo and HTC recommended to take it in their repair center.
I have S-OFF from Revolutionary and although I don't have the "Revolutionary" logo in my bootloader, I still have S-OFF on top. For whatever reason, I can't get S-ON to hide my actions (Don't ask about this, I tried everything).
I'm wondering if I send it in with S-OFF, that HTC will void my warranty and not fix my phone. I heard that some phones came with S-OFF so I can argue my case with that...
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Well I would be very hesitant to send it in to HTC with S-off. As Aray asked, did you run the RUU, and then do "fastboot oem setsecureflag3" from the command prompt? That is what should set you back to S-on. Here's the thread. http://forum.xda-developers.com/showthread.php?t=1194053. Now I haven't tried it yet, so can't say for sure, but it seems as though that's the working method to get back to S-on.
It's apparently "fastboot oem writesecureflag 3"
The other method did NOT work for me. The above method did work and I'm excited to be S-ON again so I can send it in for repairs and what not.
wait..yor taking it to an HTC repair center r a sprint center?
I used to work at a Sprint repair center about 11 months ago, and I guarantee you most of them have no clue what s-off even means. They have a new system called slate that does all the device testing, so unless it checks for s-off they probably wont even know...but I guess theres nothing wrong with being safe
chlehqls said:
It's apparently "fastboot oem writesecureflag 3"
The other method did NOT work for me. The above method did work and I'm excited to be S-ON again so I can send it in for repairs and what not.
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Thanks for confirming that. I was following the other thread and saw that people were NOT having success with 'fastboot oem setsecureflag3'. Glad to see that 'fastboot oem writesecureflag3' works. Thanks for confirming that. It's good to know for future use, just in case.
k2buckley said:
Thanks for confirming that. I was following the other thread and saw that people were NOT having success with 'fastboot oem setsecureflag3'. Glad to see that 'fastboot oem writesecureflag3' works. Thanks for confirming that. It's good to know for future use, just in case.
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Yeah, no problem. I'm just excited that I got to learn more about how cmd works and am really proud that I got this baby working again.
And I'm sending this in through HTC's repair center, I'm not sure if I can send it through Sprint's repair center.
chlehqls said:
Yeah, no problem. I'm just excited that I got to learn more about how cmd works and am really proud that I got this baby working again.
And I'm sending this in through HTC's repair center, I'm not sure if I can send it through Sprint's repair center.
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Damn, that's going to take a bit of time to go that route. Have you taken it to Sprint to have them look at it? Sometime's they'll handle it in store. It'd be worth checking with them.
k2buckley said:
Damn, that's going to take a bit of time to go that route. Have you taken it to Sprint to have them look at it? Sometime's they'll handle it in store. It'd be worth checking with them.
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Really? I thought you had to buy the phone from a Sprint store for them to check it. I bought this unit at my local Bestbuy...
chlehqls said:
Really? I thought you had to buy the phone from a Sprint store for them to check it. I bought this unit at my local Bestbuy...
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You know, I'm unsure about that. I would *think* you could still take it a Sprint store, because they are the ones providing you with cell service, but I can't say for sure because I've never had to do that. I really think they'd look at it for you though..
I would say if you have S-off, they probably wouldn't catch it. And even if they did, who cares? There were a few phones that got out with S-off set, and you were just one of those lucky few.
But I did run the RUU file to remove the "Revolutionary" from the menu system. That probably wouldn't fly very far with them.
Guess in the end it depends on the mood of the person assisting you. Learned if you get them to believe that they are your only hope instead of demanding that they fix your phone, usually you get your way, and the person helping you feels better too. Don't give him or her an excuse to deny fixing or replacing your phone.
And I believe that if there is an issue with the phone, back to stock and it still exists, then there is an issue with the phone itself. BTW, I have had my phone replaced twice within the 30 days of purchase for defective phones.
chlehqls said:
Really? I thought you had to buy the phone from a Sprint store for them to check it. I bought this unit at my local Bestbuy...
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I bought my wires shift from bestbuy and Sprint took care of it. I did not have the Sprint warrenty just the bestbuy warrenty. Sprint charged me $35 since I did not have the Sprint warrenty, but I removed my bb warenty on the new phone and added the Sprint.
Sent from my PG86100 using Tapatalk
Well, I'll definitely contact Sprint about it. They have been very generous to me recently. Not only did they give me $50 service credit for all my lines, they gave me another $15 credit on top of the activation fee waived for this phone.
I'll definitely contact their service center and ask them what they could do for me. I'm pretty sure they'll go easy on me.
Last time I was at the Sprint store to get my phone replaced since it failed the radio test, the guy gave me the battery, back cover and 8 gig memory card and new phone while just keeping my old defective phone shell. That really hooked me up - he said that HTC only wanted the phone back for credit.
So I have a substantial amount of dust under the top right of my screen. I went into a sprint repair center and I was told they could not do anything for me besides paying the $100 deductible. I told them it looked like absolute **** and this is what they said, "Well sir, I'm sorry you are not happy but all we can suggest is using an Otterbox case and keeping your phone away from dust." I told them I work with concrete and they said, "Your best bet is to leave you phone in your truck then." I walked out after causing some attention and called sprint customer service. I told them what happened and they told me to go to the other repair center which is 40 miles from my house and see what they said. They apologized for the response the guy gave me.
Long story short I decided to call HTC (who were incredibly nice) and see what they said. They told me I could send it in and they'd give me a brand new one after having mine inspected. So here comes my question...
Question: I was rooted but ran the RUU and now am trying to obtain S-ON again. Once I obtain S-ON is there any way they'll be able to tell I was rooted with "prohibited" software?
Alright I have S-On now but it still checks for PG36IMG.zip's. Is that okay?
Brutus2TheMax said:
Alright I have S-On now but it still checks for PG36IMG.zip's. Is that okay?
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Yeah the bootloader always checks for PG86IMG, PG86DIAG, etc... You *should* be good.
If I am understanding Treve's findings, they know unless you've only used the cID-less roms from the past few weeks. It shouldn't matter for a hardware issue though.
Sent from my INFECTED EVO 3D using XDA App
I understand that HTC will not warranty my phone if I do the HTC method to root. I was wondering how that effects me? My phone is covered for replacement even if I drop it in a pool. They charge me 100.00 and I get another phone. So should I worry about the HTC warranty even if I've been paying the 7 bucks a month since I bought the phone for the sprint insurance plan?
If you need to replace the phone or go to the sprint store for repair you can always unroot the phone....or if the phone had water or physical damage and you need to replace the phone with the insurance is better to tell them you lost the phone they still charge you the same price...
Sent From My HTC EVO 3D ROOTED
Htc will not warranty any "software" problems. Anything else though and they will still fix it.
ashton4life said:
I understand that HTC will not warranty my phone if I do the HTC method to root. I was wondering how that effects me? My phone is covered for replacement even if I drop it in a pool. They charge me 100.00 and I get another phone. So should I worry about the HTC warranty even if I've been paying the 7 bucks a month since I bought the phone for the sprint insurance plan?
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If u do use their insurance, just claim it was lost or stolen. U pay the same $100, but u are never required to send in the phone, so they'll never know. And as a bonus, the new phone they send is almost always hboot 1.40. I've done it 2 times, both replacement phones were hboot 1.40
Sent from my PG86100 using XDA App
xfrobex said:
If u do use their insurance, just claim it was lost or stolen. U pay the same $100, but u are never required to send in the phone, so they'll never know. And as a bonus, the new phone they send is almost always hboot 1.40. I've done it 2 times, both replacement phones were hboot 1.40
Sent from my PG86100 using XDA App
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Thx for the info!!! I will definitely do that! Thx
so I have unlocked by htcdev.com my question is what happens to my tep? If I end up dropping it in water or it is stolen then what happens?
Your TEP is still in effect, You did not void your insurance. Just remember not to tell them your rooted if you have to get a replacement. If mine dies and I have to call them, I'm just gonna say it got lost lol
jamesjeter1 said:
Your TEP is still in effect, You did not void your insurance. Just remember not to tell them your rooted if you have to get a replacement. If mine dies and I have to call them, I'm just gonna say it got lost lol
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Yeah that's been my thoughts too. That way I have spare parts!
jamesjeter1 said:
Your TEP is still in effect, You did not void your insurance. Just remember not to tell them your rooted if you have to get a replacement. If mine dies and I have to call them, I'm just gonna say it got lost lol
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awesome! thats what ill do then if anything happens to it.
Im wondering if there keeping a log of all users that are registered on the HTC dev. Due to the token and watermark. Because if they are they could tell sprint or asurion that you were rooted tho sprint would know due to the S relocked. Sprint really doesn't care tho most of the techs are on board with root.
Hopefully there is another method to root soon.
I know the ICQ thing was trackin stuff in the past and sprint shut it down wouldn't be something new if HTC snuck something in.
If I unlock my device using the dev unlock, will that void my sprint tep plan too? Unfortunately, I have bad lick with phones and I'm afraid if I break it, I'll have to pay out of pocket to replace it
Sent from my EVO using xda premium
dude741 said:
If I unlock my device using the dev unlock, will that void my sprint tep plan too? Unfortunately, I have bad lick with phones and I'm afraid if I break it, I'll have to pay out of pocket to replace it
Sent from my EVO using xda premium
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I honestly don't know, but I would think so. Their technicians (not all, though) have been known to check for this kind of stuff.
I know at one point they quit voiding it due to root, but unlocked bootloader is different than root.
Call your local store and ask, they may have more details.
dude741 said:
If I unlock my device using the dev unlock, will that void my sprint tep plan too? Unfortunately, I have bad lick with phones and I'm afraid if I break it, I'll have to pay out of pocket to replace it
Sent from my EVO using xda premium
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You could always run over it, throw it in the toilet, or flat out loss it, heck you could have a friend steal it.
Warranty is different from insurance. I can't imagine TEP saying the insurance you pay for is invalid just because your HTC warranty is void.
But i, of course,could be wrong.
sent from my Evo LTE, usually.
The way I read the unlock warnings even unlocking doesn't totally negate the HTC warranty.
If you have a manufacturing flaw, sreen coming up, button issue, etc. Seems that would still be covered.
But if you hose it software wise they don't want any part of it.
Well HTC seems to be using it to negate the warranty. With "may" becoming "will" if you read around on the One X threads there are some lengthy threads about this . With HTC refusing to fix phones with big screen burn spots (obvious HW issue), then charging the customer ~300$ to flash to stock. Primarily a concern for international HTC customers who rely on HTC directly for warranty. Shouldn't be an issue with insurance. So I know this is a bit OT. My apologies for that.
sent from my Evo LTE, usually.
I took my 3D to Sprint for repairs twice due to dead pixels. They swapped out the screen both times. I showed up rooted the first time, and the technician noticed I had ICS 3.6 on it and he said I neet to unroot for them to do repairs. That was easy. all I had to do was relock the bootloader and ruu back to stock. They dont care if it shows "relocked" or not as long as it was on a stock rom. From what I've read Sprints TEP is getting more expensive and the deductible is ridiculous. Not worth it if you do the math. However I still carry the insurance in case of bricking.
Thanks. I'm not worried about the price, the deductible might go up, but is still cheaper then buying a phone out right
Sent from my EVO using xda premium