If I unlock my device using the dev unlock, will that void my sprint tep plan too? Unfortunately, I have bad lick with phones and I'm afraid if I break it, I'll have to pay out of pocket to replace it
Sent from my EVO using xda premium
dude741 said:
If I unlock my device using the dev unlock, will that void my sprint tep plan too? Unfortunately, I have bad lick with phones and I'm afraid if I break it, I'll have to pay out of pocket to replace it
Sent from my EVO using xda premium
Click to expand...
Click to collapse
I honestly don't know, but I would think so. Their technicians (not all, though) have been known to check for this kind of stuff.
I know at one point they quit voiding it due to root, but unlocked bootloader is different than root.
Call your local store and ask, they may have more details.
dude741 said:
If I unlock my device using the dev unlock, will that void my sprint tep plan too? Unfortunately, I have bad lick with phones and I'm afraid if I break it, I'll have to pay out of pocket to replace it
Sent from my EVO using xda premium
Click to expand...
Click to collapse
You could always run over it, throw it in the toilet, or flat out loss it, heck you could have a friend steal it.
Warranty is different from insurance. I can't imagine TEP saying the insurance you pay for is invalid just because your HTC warranty is void.
But i, of course,could be wrong.
sent from my Evo LTE, usually.
The way I read the unlock warnings even unlocking doesn't totally negate the HTC warranty.
If you have a manufacturing flaw, sreen coming up, button issue, etc. Seems that would still be covered.
But if you hose it software wise they don't want any part of it.
Well HTC seems to be using it to negate the warranty. With "may" becoming "will" if you read around on the One X threads there are some lengthy threads about this . With HTC refusing to fix phones with big screen burn spots (obvious HW issue), then charging the customer ~300$ to flash to stock. Primarily a concern for international HTC customers who rely on HTC directly for warranty. Shouldn't be an issue with insurance. So I know this is a bit OT. My apologies for that.
sent from my Evo LTE, usually.
I took my 3D to Sprint for repairs twice due to dead pixels. They swapped out the screen both times. I showed up rooted the first time, and the technician noticed I had ICS 3.6 on it and he said I neet to unroot for them to do repairs. That was easy. all I had to do was relock the bootloader and ruu back to stock. They dont care if it shows "relocked" or not as long as it was on a stock rom. From what I've read Sprints TEP is getting more expensive and the deductible is ridiculous. Not worth it if you do the math. However I still carry the insurance in case of bricking.
Thanks. I'm not worried about the price, the deductible might go up, but is still cheaper then buying a phone out right
Sent from my EVO using xda premium
Related
So I was on a webex today with 2 guys from HTC about the new evo 3d and the evo view tablet..
they opened the qa - and it was asked what the hell happened with the evo 3d right camera being out of focus as well as the bootloader..
they claim to not know anything about the evo 3d camera being jacked.. and they had an interesting response on the bootloader -- attached is the Q/A Session audio straight from HTC.
** had to fix the attachment - not all of the mp3 was uploaded **
Cliff notes for those of us who don't want/are unable to listen?
sure - bootloader voids warranty - bootloader will be available soon - but on a 1 on 1 case with htc customer support - after you give them your esn so they can track the device if you ever try to send it in for repairs.
Camera issue - they claim they never heard of -- they where later emailed with link to the forums here with all the people with the screwed up camera issue complaints --
htc view tablet will hopefully be getting honey comb at the end of this month..
That warranty talk is bull****. Of they just remove encryption and let us root it then it will be the same as HTC devices released in the past. How could this possibly void warranty? Nonetheless, who sends phones to HTC anyway?
Tapa tapa tapa
mlin said:
That warranty talk is bull****. Of they just remove encryption and let us root it then it will be the same as HTC devices released in the past. How could this possibly void warranty? Nonetheless, who sends phones to HTC anyway?
Tapa tapa tapa
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Click to collapse
I would imagine that ESN info would carry over to repairs with the phone carrier.
As for why it would void warranty, the biggest factor would be overclocking. I'm not sure exactly what and how other system modifications could affect long term stability of the phone, and they probably don't care. The fact is, allowing us access opens the phone up to potential problems not covered under the warranty as provided.
if he have sprints warranty it wont even matter.
I've already talked to a lot of couple regional tech managers for sprint and theres nothing even close to being setup to track unlocking, so it really won't change anything except after 1yr and only then if you don't have sprints ESRP or TEP
I'm calling BS on the warranty voiding and case by case. If that's true, then a lot of people will be pissed. I'm calling it now.
And honestly, this is the first time I've heard of the out of focus thing.
If they unlock my phone ill give them the esn.... **** it warranty never did me anygood when I get a new phone ever few months...
sent from a 3devo
I didn't hear anything about tracking the esn number... unless i missed it. It would be pretty low of htc to void your warranty if it is an obvious hardware issue such as loose micro usb port or dead pixels. No other phones with unlocked boot-loaders do that including Motorola, Samsung, and the nexus phones. It was also hilarious when at the end of the call you can hear the guy in the background pissed off and swearing, wish I knew what he was saying when the lady started to talk over him.
bull crap about warranty. I mean what does unlocking bootloader have anything to do with warranty. Motorola the company who started all this crap is not even saying this. Unless the CEO opened his mouth too fast and is eady to swallow is own words then I can understand. Other than that this is bull****.
nate420 said:
If they unlock my phone ill give them the esn.... **** it warranty never did me anygood when I get a new phone ever few months...
sent from a 3devo
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Click to collapse
^^ This...
They can have my ESN, Phone, License, etc number they want, as long as they step up to the plate..
nate420 said:
If they unlock my phone ill give them the esn.... **** it warranty never did me anygood when I get a new phone ever few months...
sent from a 3devo
Click to expand...
Click to collapse
Exactly.
Technically, rooting voids the warranty anyways. We've always just had the luxury of reverting it back to stock and undoing whatever mods we've made. If someone isn't prepared to accept that rooting voids your warranty, then perhaps that person shouldn't be rooting to begin with. If the warranty is that important to you, then leave the phone stock. I don't give a crap about the warranty. If i bork my phone by messing with it, then that's my problem (hasnt happened yet.....knocking on wood)
Sent from my PG86100 using XDA App
I have Black Tie insurance, which covers accidental (which in my own theory covers my phone if it was to get bricked.) So I'll send my ESN away. The only problem with this is if you ever wanted to resell the phone...
with Black Tie, don't they get you a new phone? or is it a refurb ?
Gilbot said:
with Black Tie, don't they get you a new phone? or is it a refurb ?
Click to expand...
Click to collapse
Refurb w/ Rapid Exchange (~2-3 business days).
to hell with warranties just give me my unlocked bootloader >.<
Yeah what's this focus problem?
Sent from my PG86100 using Tapatalk
ScrapMaker said:
Yeah what's this focus problem?
Sent from my PG86100 using Tapatalk
Click to expand...
Click to collapse
When people are taking 3d video and I am assuming pictures as well, when viewing on a non 3d screen and it shows as side by side, the right picture is actually blurry and the left picture is much clearer.
If Sprint were to actually track rooted devices and not warranty them under their plan, they would be losing a lot of $7 a month charges that has probably just been extra money in their pocket for the most part.
Yea I was just thinking I still have TEP to fall back on, call in the phone stolen or something. I doubt ill brick my phone but something like the back light went out or whatever other manufacturer defect I will be expecting a replacement.
I think the reason rooting a phone freaks them out and makes them void the warranty when someone does it is because of overclocking. If you burn out your processor early because you are pushing it far beyond the speed it was meant to go, they don't want to have to pay to replace your phone.
I would bet if there was no such thing as overclocking they wouldn't really care. At least the manufacturer wouldn't...the carriers would still cry because you can circumvent their $30 a month tethering plans...
I understand that HTC will not warranty my phone if I do the HTC method to root. I was wondering how that effects me? My phone is covered for replacement even if I drop it in a pool. They charge me 100.00 and I get another phone. So should I worry about the HTC warranty even if I've been paying the 7 bucks a month since I bought the phone for the sprint insurance plan?
If you need to replace the phone or go to the sprint store for repair you can always unroot the phone....or if the phone had water or physical damage and you need to replace the phone with the insurance is better to tell them you lost the phone they still charge you the same price...
Sent From My HTC EVO 3D ROOTED
Htc will not warranty any "software" problems. Anything else though and they will still fix it.
ashton4life said:
I understand that HTC will not warranty my phone if I do the HTC method to root. I was wondering how that effects me? My phone is covered for replacement even if I drop it in a pool. They charge me 100.00 and I get another phone. So should I worry about the HTC warranty even if I've been paying the 7 bucks a month since I bought the phone for the sprint insurance plan?
Click to expand...
Click to collapse
If u do use their insurance, just claim it was lost or stolen. U pay the same $100, but u are never required to send in the phone, so they'll never know. And as a bonus, the new phone they send is almost always hboot 1.40. I've done it 2 times, both replacement phones were hboot 1.40
Sent from my PG86100 using XDA App
xfrobex said:
If u do use their insurance, just claim it was lost or stolen. U pay the same $100, but u are never required to send in the phone, so they'll never know. And as a bonus, the new phone they send is almost always hboot 1.40. I've done it 2 times, both replacement phones were hboot 1.40
Sent from my PG86100 using XDA App
Click to expand...
Click to collapse
Thx for the info!!! I will definitely do that! Thx
If you unlock the bootloader is there a re lock? Reason I ask is because if my phone breaks I want to be able to return it in original shape to get a replacement if it breaks.
Sent from my HTC_Amaze_4G using XDA App
jjlean said:
If you unlock the bootloader is there a re lock? Reason I ask is because if my phone breaks I want to be able to return it in original shape to get a replacement if it breaks.
Sent from my HTC_Amaze_4G using XDA App
Click to expand...
Click to collapse
Yes but it says "relocked" on it so there really isn't a point.
So if I unlock it all warranty from tmo or htc is probably done huh?
Sent from my HTC_Amaze_4G using XDA App
jjlean said:
So if I unlock it all warranty from tmo or htc is probably done huh?
Sent from my HTC_Amaze_4G using XDA App
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Click to collapse
Call HTC or T-Mobile to be sure. I wouldn't want to give you inaccurate information. My guess... they might still take it as a warranty exchange provided the damage wasn't due to tampering with the software.
When I unlocked mine, it said, " Unlocking MIGHT void your warranty". Whatever might means.
tmobile covers physical damage.. crack the screen and they won't see it
SuperMiguel said:
tmobile covers physical damage.. crack the screen and they won't see it
Click to expand...
Click to collapse
This is the most retarded thing I have ever seen anybody say please don't do that you will hate your life we don't cover damage physically you will either get a fee or have to pay a deductible if you have insurance.
Sent from my HTC Amaze 4G using XDA App
ebatr8 said:
This is the most retarded thing I have ever seen anybody say please don't do that you will hate your life we don't cover damage physically you will either get a fee or have to pay a deductible if you have insurance.
Sent from my HTC Amaze 4G using XDA App
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Click to collapse
tough tmos warranty covered everything for $7 a month.. but not sure now that u mentioned ima read their insurance policy
I work for tmo warranty only covers defects or malfunctions physical damage is done through insurance which is 7.99 and you pay a deductible for 130 if it's physically broken and you return your broken device same if lost or stolen. There is an out of warranty fee for devices broken if you try replacing through the warranty when it doesn't cost anything, haven't seen anyone with unlocked bootloader though to know if you get charged upon inspection.
Sent from my HTC Amaze 4G using XDA App
Lol, tmo covers physical damage. Riiight, in that case, ill just go ahead and cancel my insurance since it completely defeats the purpose if tmo is coverin it for me haha..
sent from my Amaze Quiksense 2.1.2 w/faux .006 kernel
7.99 is called the PHP Bundle with Mobile security.
It is comprised of
Lifetime warrenty
Insurance (through asurion) protection against damage lost or stolen ($130 deductable)
Mobile security - register your phone online to track it when its lost via GPS or aGPS, make it ring when on silent or remote lock and wipe of the phone if its non retrievable
The main reason I pay for insurance is for the lifetime warrenty, at some point I will be offered an alternate exchange (upgrade ), that is how I ended up with the Amaze
mikeschevelle said:
7.99 is called the PHP Bundle with Mobile security.
It is comprised of
Lifetime warrenty
Insurance (through asurion) protection against damage lost or stolen ($130 deductable)
Mobile security - register your phone online to track it when its lost via GPS or aGPS, make it ring when on silent or remote lock and wipe of the phone if its non retrievable
The main reason I pay for insurance is for the lifetime warrenty, at some point I will be offered an alternate exchange (upgrade ), that is how I ended up with the Amaze
Click to expand...
Click to collapse
Ha, yes unfortunately i've had to pay that $130 deductible quite a few times, goin all the way bak to my hd2. And already with my Amaze, but thats only cuz the damn cops have it in evidence like a frikin week after i got it, so i did an insurance claim, and then ill have 2 wen i finally get it bak. But the point that needs to be made lol so that no one makes a dumb decision bcuz of wat somebody posted earlier... Do not go and physically damage your phone with the thought that t-mobile is just gonna go and replace it for you lmao id like to be there wen someone walked in with a busted up amaze expecting to have it replaced ha
sent from my Amaze Quiksense 2.1.2 w/faux .006 kernel
What are you going to do with the second one? Im pretty sure Asurion will charge you for finding the "lost one"
Correct. Tmo doesn't cover physical damage. The assurian warranty does. But is unlocking the bootloader and rooting it going to void everything? That would sink.
Sent from my HTC_Amaze_4G using XDA App
It wont void anything with assurion, and its insurnance, not a warranty with them.
I unlocked and had an issue with the charging port, Tmobile covered the hardware defect without question
mikeschevelle said:
What are you going to do with the second one? Im pretty sure Asurion will charge you for finding the "lost one"
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Click to collapse
Well i have no clue wen the case will be over, atleast 2 - 3 months if not more. But i dnt kno if they will charge me or not bcuz my mom has done insurance claims where she still had the phone and it was just broken and never sent the broken one in and nothin happened. And another time she lost her phone, did insurance claim, then found her phone she lost and kept using it and kept the new one for a backup. And again, they never did anything.
sent from my Amaze Quiksense 2.1.2 w/faux .006 kernel
SuperMiguel said:
tough tmos warranty covered everything for $7 a month.. but not sure now that u mentioned ima read their insurance policy
Click to expand...
Click to collapse
Yes they do cover everything for $7 dollars a month, including physical damage. But they dont just give u a new phone. Like any other insurance u have a deductible, which on smart phones like the amaze, is $130.00
sent from my Amaze Quiksense 2.1.2 w/faux .006 kernel
aj_2423 said:
Yes they do cover everything for $7 dollars a month, including physical damage. But they dont just give u a new phone. Like any other insurance u have a deductible, which on smart phones like the amaze, is $130.00
sent from my Amaze Quiksense 2.1.2 w/faux .006 kernel
Click to expand...
Click to collapse
I have purchased the Square Trade warranties for my last 4 phones and they have been great. They cover damages the full term but you have to go to Tmobile for the original warranty period for defective phones. SquareTrade figures most people upgrade every 2 years anyway so that is all they offer. I ended up capsizing my sailboat in the ocean several years ago. I sent the phone in and SquareTrade sent me a new one. I cracked the screen on my TouchPro2 and they replaced the phone. They tend to just replace phones rather than fixing them so it is a great deal and much cheaper than
Tmobile's plan except for the fact that they don't cover loss. they always have 30% off specials as well if you sign up so you can save even more. I am very happy with all my dealings with SquareTrade!
aj_2423 said:
...but thats only cuz the damn cops have it in evidence like a frikin week after i got it...
Click to expand...
Click to collapse
I'm curious to this but don't want to go off topic.
I've only had one situation where this was necessary and it wasn't a week. In the case that I dealt with it went to a detective for three days then the suspect had to pick it up from the evidence storage compound on the fifth day. This was for a major situation! Each city/county/state is different though.
Law enforcement don't usually like to take personal property unless it is absolutely necessary.
How can I fully BRICK my evo 3d?
because it has many problems and sprint doent exchzange it for me.
Thats why if I brick it, I can say it didnt work from the time I got the update and they will change it
Your answer appreciated
daviddem said:
How can I fully BRICK my evo 3d?
because it has many problems and sprint doent exchzange it for me.
Thats why if I brick it, I can say it didnt work from the time I got the update and they will change it
Your answer appreciated
Click to expand...
Click to collapse
Put it under water or hit it with a hammer, I'm pretty sure one of those will do the trick, then pay $100 to get a new one.
http://forum.xda-developers.com/showthread.php?t=1652448
from my HTC EVO 3D X515m using XDA
Bricking your phone on purpose will not get you a new one from sprint. They will just turn you to insurance. And bricking your phone to get a new one from insurance is insurance fraud, and is illegal.
I was about to say, just do . . . nvm, beat me to it.
lol.
Bricking your phone on purpose will not get you a new one from sprint. They will just turn you to insurance. And bricking your phone to get a new one from insurance is insurance fraud, and is illegal.
~sitlet
No, not insurance fraud, insurance is for if you break the phones screen or drop it in water, this is more like warranty fraud, in which case still isn't morally correct however, if your stuck with vmv you might just think about it.
PS: Bricking my phone on purpose did get me a phone from sprint . . . but not for $100, for $35 . . .
It's worth a try. Tell us how it goes.
kdub2000 said:
It's worth a try. Tell us how it goes.
Click to expand...
Click to collapse
Just getting it out there that it went just fine for me, getting me new/referb soon.
Just got my refurbished phone, ready to work on it.
Sent from my PG86100 using xda premium
Just wipe the partitions, it won't boot after that. Use engineering hboot 1.04 (if you're not on 1.50) Or you will have to brick the phone anyways. LOL
Lately my phone has been having what seems to be a hardware problem. The microphone barely works anymore. When talking on the phone, people are always telling me they can barely hear me, it sounds like I'm really far away, etc, even though I'm practically yelling into the phone. Sometimes it works fine and other times it won't pick up my voice at all. Also it cuts in and out in the middle of conversations.
To rule out the possibility of a software issue, I've tried the following:
Flash MeanROM, problem still persists
Flash CM10, problem still persists
Updated HBOOT to 1.19 (S-OFF) and RUU, problem still persits
Thus, I have concluded that it's a hardware issue with the microphone. The phone is only six months old, and the problem/defect has appeared through no fault of my own (always kept in case, never abused, never got wet). Yesterday, I took it to a local Sprint store to see if they would give me a replacement, and being that I do *not* have insurance on this phone, the employee wanted to charge me $35 to look at the phone and then maybe issue me a refurb if they did not find any sign of water damage, etc.
What experiences have others had regarding defective phones and no insurance? Threads on other forums suggest that some have gotten free replacements while others did not. What's Sprint's official policy on this? I do not think I should be held responsible for any fees considering it's a hardware defect. The employee said I can send the phone directly to HTC for the manufacturer warranty but it would take 15-20 days that I'd be phoneless, and my phone is S-OFF, so I'm a little hesitant about doing that. Any advice would be greatly appreciated, thanks.
I think sprints "official" policy would be no insurance=no replacement. Since it is rooted I would imagine your bootloader is unlocked which means u voided your warranty with HTC. My suggestion is it doesn't hurt to try but don't get pissed at sprint if u don't get it.
One workaround would be to get another phone and activate it online chat and ask to get insurance on it. Once u do that wait a day or two and swap back to your evo. The insurance will stay on the line. Then u can take it in and get it looked at for free if it is a hardware defect u should het a free replacement
Sent from my EVO using xda app-developers app
You had the option for Warranty replacement but that could (not sure) very well be gone if you used their unlocking tool & S-OFF.
Sent from my EVO using xda premium
Genjinaro said:
You had the option for Warranty replacement but that could (not sure) very well be gone if you used their unlocking tool & S-OFF.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
Can I make it S-ON again? I assume HTC would still be able to detect that I had done this, am I right?
That's a possibility, I'd make the effort to do so. Flash a fully stock Rom (RUU) before it goes back. If it fails, the worse that can happen is that they send it back.
Just be sure to photograph quality photos of the phone (front, back, sides & top) before packaging & sending it off when dealing with warranty exchanges.
Sent from my EVO using xda premium
Theyll fix ur phone for 35$ if they detect wayer damage, but if they see your phone is rooted they wont fix it, and give ur phone back to you a.s.a.p
Sent from my EVO using xda app-developers app
Just flash it all back to stock, and take it in. Sprint provides the 1 year warranty. So they will check it out, if it fails for them you'll get a refurb. Don't need insurance for factory defect.
regalpimpin said:
Just flash it all back to stock, and take it in. Sprint provides the 1 year warranty. So they will check it out, if it fails for them you'll get a refurb. Don't need insurance for factory defect.
Click to expand...
Click to collapse
Right now it is back to stock, but the bootloader is still unlocked. I used the utility to make the bootloader look "stock" though, as it says *** LOCKED *** and S-ON however it is really S-OFF. A Sprint employee may not notice this but an HTC tech certainly will. Anyways, the sprint employee must have been misinformed or something. They said I would need to go through the manufacturer for the warranty and not Sprint. I'm going to go back and try to talk to a different employee and see if I can get a different result. Thanks.
What your looking at is the $35 service fee that Sprint charges you. Its basically a convince fee to save you the time of not having to deal with the manufacturer.
Id take advantage of the "advanced exchange program" pay the 35 bucks and take a refurb device. I did this last month. My original unit had a very loose headset jack.
I paid the 35 bucks and got a replacement. 4 days into the replacement the RF died on it. No signal what so ever. Took it back and they immediately replaced that too. BUT i lucked out. They only had white refurbs in stock. I said Nope. mine is black i want black. So i got a new in box unit. That normally isnt the case but with the 35 dollar refurb units, they still warranty that for 30 days..
after that its back to another 35 bucks for a replacement. I think its fair, afterall your not returning a brand new phone to them. Its a device thats been used and in your case rooted and flashed a few times.
I also think there could be gunk or something in the mic port. Wonder if they checked that.
Did you try to use a wired headset to see if that corrected the issue. If so then its definitely a mic issue.
Anyway, the 35 bucks is for the convinces of not having to wait while HTC works on it..