Related
it means no Christmas gift for me. Now seriously I just got a "friendly" email from Best buy explaining me my order has been backordered, I'm cancelling right now(a $650 order with dock), 2-3 more weeks waiting is totally unacceptable, I pre-ordered mine on November 23th, by the time tf201 is out, it will be only 2 weeks away from ipad 3 release, and there won't be any guarantees asus will deliver on time, it may be another delay. I will better wait for apple 3(already have an ipad 2 and tf101), so long asus.
Thanks, the more pre-orders that cancelled, the sooner I get mine!
jrsalda said:
it means no Christmas gift for me. Now seriously I just got a "friendly" email from Best buy explaining me my order has been backordered, I'm cancelling right now(a $650 order with dock), 2-3 more weeks waiting is totally unacceptable, I pre-ordered mine on November 23th, by the time tf201 is out, it will be only 2 weeks away from ipad 3 release, and there won't be any guarantees asus will deliver on time, it may be another delay. I will better wait for apple 3(already have an ipad 2 and tf101), so long asus.
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iPad 3 isn't coming out in late January.
i got the same email
I am in the same boat. This was the sole gift for my 7 year old Autistic son.
I can understand the supply issues with a preorder product. However, I was in contact with Best Buy every day and, although each rep had a different story, all we ensuring me that I would get this by Christmas and that there were no problems with the order getting filled. Then, of course, they backorder the thing on the VERY LAST FULL SHOPPING DAY OF THE YEAR. Now most places are bare, will not be getting more shipments and a very unlikelihood of being able to order anything online for the holiday. To butter it up, Besy Buy reps have not made any offer to make good on this screw up. At least Gamestop and Amazon gave out credits.
I am going to be calling to make a huge stink today. I am not cancelling until I have the product from somewhere else, but I am going to spread the same holiday cheer they have with me.
By the way, feel free to contact the corporate offices and the CEO to send your holiday wishes as well:
Best Buy Corporate: (612) 291-1000
[email protected] (CEO)
htowngator said:
iPad 3 isn't coming out in late January.
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Feb at the earliest.
UmbraeSoulsbane said:
I am in the same boat. This was the sole gift for my 7 year old Autistic son.
I can understand the supply issues with a preorder product. However, I was in contact with Best Buy every day and, although each rep had a different story, all we ensuring me that I would get this by Christmas and that there were no problems with the order getting filled. Then, of course, they backorder the thing on the VERY LAST FULL SHOPPING DAY OF THE YEAR. Now most places are bare, will not be getting more shipments and a very unlikelihood of being able to order anything online for the holiday. To butter it up, Besy Buy reps have not made any offer to make good on this screw up. At least Gamestop and Amazon gave out credits.
I am going to be calling to make a huge stink today. I am not cancelling until I have the product from somewhere else, but I am going to spread the same holiday cheer they have with me.
By the way, feel free to contact the corporate offices and the CEO to send your holiday wishes as well:
Best Buy Corporate: (612) 291-1000
[email protected] (CEO)
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Click to collapse
Have you ever once considered that it is asus who is giving you the shaft? Seriously, they've pushed back the release date over and over and still have never given a solid date that it will be released. I'm sure BB wants to make money, they are not delaying orders just to piss people off here.
kungpu said:
Have you ever once considered that it is asus who is giving you the shaft? Seriously, they've pushed back the release date over and over and still have never given a solid date that it will be released. I'm sure BB wants to make money, they are not delaying orders just to piss people off here.
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Has anyone considered that no one is giving anyone the shaft, that crap sometimes happens that corporations cannot foresee? I think asus cannot keep up with the demand, and Best Buy probably had way to many people order. Granted the communication has been horrible, from every company dealing with this. I am in the same boat as you guys, waiting for it, but I do not believe that anyone set out to do this.
kungpu said:
Have you ever once considered that it is asus who is giving you the shaft? Seriously, they've pushed back the release date over and over and still have never given a solid date that it will be released. I'm sure BB wants to make money, they are not delaying orders just to piss people off here.
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It's more that they should've informed their customers that Asus is being stupid. Of course they said the 18th was just an ETA, but I was told countless times that there is no reason to believe it won't be shipping on that date. I had one guy tell me it had shipped to UPS and should get a shipping confirmation soon. All of that is unacceptable.
Remember the last 2 ipads re announced in Feb and did not ship until April. I would guess this one will be no different. Good luck getting one in February.
kungpu said:
Have you ever once considered that it is asus who is giving you the shaft? Seriously, they've pushed back the release date over and over and still have never given a solid date that it will be released. I'm sure BB wants to make money, they are not delaying orders just to piss people off here.
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Best Buy is responsible for fulling orders. If they did not have stock then they should not have been taking pre-orders. Other vendors did this, so Best Buy should be able to do it too. There's other things like maybe letting people know sooner their order would not be fulfilled.
I expect a retailer to be able to count.
UmbraeSoulsbane said:
Best Buy is responsible for fulling orders. If they did not have stock then they should not have been taking pre-orders. Other vendors did this, so Best Buy should be able to do it too. There's other things like maybe letting people know sooner their order would not be fulfilled.
I expect a retailer to be able to count.
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I agree. Best Buy is the one that changed the dock's shipping date from 12/31 to 12/19. They could have send an email in advance about the delay issue. Now I won't have a Christmas present due to this "Primegate" fiasco.
Sent from my GT-N7000 using xda premium
calin75 said:
I agree. Best Buy is the one that changed the dock's shipping date from 12/31 to 12/19. They could have send an email in advance about the delay issue. Now I won't have a Christmas present due to this "Primegate" issue.
Sent from my GT-N7000 using xda premium
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Primegate®
stolen. she's mine now.
calin75 said:
I agree. Best Buy is the one that changed the dock's shipping date from 12/31 to 12/19. They could have send an email in advance about the delay issue. Now I won't have a Christmas present due to this "Primegate" issue.
Sent from my GT-N7000 using xda premium
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They did the same with the delayed release of the Thunderbolt. They are incompetent. I was giving them a second chance but now I am fed up with them. I canceled and ordered with Amazon again. I save Tax and shipping that way. When I have to wait until the new year then I want at least the best deal.
aawshads said:
I think asus cannot keep up with the demand
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Asus' CEO publically said "November" for release. Then Asus said "12/9." Then Asus said "12/19." Then Asus said "the week of 12/19." They'll make their last commitment but by sending far fewer units to far fewer resllers then they originally planned. The Galaxy Nexus was a highly anticipated device for VZW. They didn't officially launch it until their was enough inventory in the pipeline (stores, VZW.com, resellers) so that people looking for it didn't have to pull their hair out. Something happened that screwed up Asus' ability to honor their original commitments to resellers. Since they're a public company, they will have forecast "x" amount of Prime sales in 2011. We'll see when they file their Q4 earnings report how badly they missed their earlier projections. Bottom line is they rushed the product to be first to market with Teg3, encountered issues and had no slack in their timeline to deal with them, and are claiming victory by eeking out a small quantity of product this year.
and Best Buy probably had way to many people order.
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Totally not true. BB, like Amazon, was told by Asus how much initial inventory they'd be receiving and what the flow would be subsequently. They sold pre-orders based on those commitments. Asus botched the commitment causing both BB and Amazon to have to cancel or back-order customer orders. Amazon deserves props for getting the message out early and at least giving their customers an option to find a "plan B."
BarryH_GEG said:
Asus' CEO publically said "November" for release. Then Asus said "12/9." Then Asus said "12/19." Then Asus said "the week of 12/19." They'll make their last commitment but by sending far fewer units to far fewer resllers then they originally planned. The Galaxy Nexus was a highly anticipated device for VZW. They didn't officially launch it until their was enough inventory in the pipeline (stores, VZW.com, resellers) so that people looking for it didn't have to pull their hair out. Something happened that screwed up Asus' ability to honor their original commitments to resellers. Since they're a public company, they will have forecast "x" amount of Prime sales in 2011. We'll see when they file their Q4 earnings report how badly they missed their earlier projections. Bottom line is they rushed the product to be first to market with Teg3, encountered issues and had no slack in their timeline to deal with them, and are claiming victory by eeking out a small quantity of product this year.
Totally not true. BB, like Amazon, was told by Asus how much initial inventory they'd be receiving and what the flow would be subsequently. They sold pre-orders based on those commitments. Asus botched the commitment causing both BB and Amazon to have to cancel or back-order customer orders. Amazon deserves props for getting the message out early and at least giving their customers an option to find a "plan B."
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This happened last time. I'm really not sure what the exact cause of it is but it seems like their production/supply chain/delivery process is unreliable.
You would think they would have learned something the first time...
Honestly, a delay wouldn't be too bad. But, they have to be public about it -- not leave customers in the dark. This whole time they're trying to market this thing by giving it away on facebook but people who actually want to buy the thing, can't. Where is Asus's official message about these botched commitments? Asus isn't as big as some companies but it isn't a small company either; they should have said something by now. You limit the damage by being upfront with your customers.
As an update, I called and gave the rep a hard time expressing my opinion that Best Buy needed to make some attempt to make good. Finally after asking for free next day shipping and some sort of compensation for not getting anything for christmas, I was told they could not credit the order, but got an "issue number" to call back after it ships to get reimbursed for the shipping cost. Also they are sending me a $25 gift card.
It sucks to have to ask for this. I told them that upgrading the shipping was in their best interest because if I find it somewhere else they lose a sale. Of course, after they changed the order my status went from backordered to order in process, but I am sure this will revert back and was only because the order was changed.
strikethreeout said:
This happened last time. I'm really not sure what the exact cause of it is but it seems like their production/supply chain/delivery process is unreliable.
You would think they would have learned something the first time...
Honestly, a delay wouldn't be too bad. But, they have to be public about it -- not leave customers in the dark. This whole time they're trying to market this thing by giving it away on facebook but people who actually want to buy the thing, can't. Where is Asus's official message about these botched commitments? Asus isn't as big as some companies but it isn't a small company either; they should have said something by now. You limit the damage by being upfront with your customers.
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You're spot on. I've seen Asus' CEO speak and he's a bit of a character. His ego's also as big as a house. I'm guessing instead of letting the product drive the timeline he mandated the reverse. Product management's reported to me and this consequence is what happens when dates become more important then quality - in either the product or roll-out. Nine women can't have a baby in a month.
BarryH_GEG said:
You're spot on. I've seen Asus' CEO speak and he's a bit of a character. His ego's also as big as a house. I'm guessing instead of letting the product drive the timeline he mandated the reverse. Product management's reported to me and this consequence is what happens when dates become more important then quality - in either the product or roll-out. Nine women can't have a baby in a month.
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I think you're right. I think it's partly cause their CEO's a cowboy. I think the other part is that Asus made a strategic decision to be big in tablets (unlike, say, Acer, whose support is half-hearted). Asus wanted to be technology leader, in hardware, and OS, but had to hit the window before iPad 3 was released. So the CEO pushed, and drove the organization to the point where, as you say, dates drove the product, rather than conversely.
I for one, appreciate the strategic decision, and that emphasis is why I decided to return my Acer A500, and just wait for the Asus TF. I understand bleeding edge, vs leading edge, and pre-ordered one from BB on 12/4. So I got the 2 week wait email also. I was hoping for "on-time" delivery, but would have been surprised had it arrived before Christmas. So now it's a matter of managing my "wants" more than cursing BB.
That doesn't stop me from disliking BB's pre-order and order management practices. I doubt I'll online order from them again.
GCurry said:
That doesn't stop me from disliking BB's pre-order and order management practices. I doubt I'll online order from them again.
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I've had a few issues with them on some stuff but I had no idea how disjointed their order and dispatch systems were until the Prime incident(s). You'd think that after the death of CompUSA and Circuit City they'd have made some investments in their infrastructure. They managed this process far worse than some much smaller resellers.
so i guess this confirms they really wont be issuing any sort of fix or solution?
http://www.tomshardware.com/news/Asus-UK-Transformer-Prime-Refund-New-Model-TF700,14516.html
Misleading title is misleading. They're just saying if you don't like it, return it to the shop you purchased it, something you can do by Law. The only thing Asus are offering is an extension to the warranty.
Just curious... did you even read the article?
Asus is not offering refund, they are recommending people who are not happy with WiFi/GPS performance to return them to retailers.
arrrgh said:
Just curious... did you even read the article?
Asus is not offering refund, they are recommending people who are not happy with WiFi/GPS performance to return them to retailers.
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Lmao I was thinking same thing OP fails.
Has anyone rang asus to take the extended warranty? I have and they dont know anything about it!
What about us in the United States? Do we get an extended warranty? It feels like, other than in Taiwan, the US was doing a bunch of beta testing on this thing.
That article basically says that the Wifi Issues will be fixed for the UK Version, but what about versions that have already been released?
How exactly is it misleading?
the company is now offering another alternative: A full refund. The company today said that extensive checks have confirmed that no units with WiFi issues have been supplied to customers in the UK, it is willing to refund customers that are still unhappy with their device.
"After extensive checks we can confirm that no units have been supplied to the UK with a known WiFi issue. Any customers experiencing WiFi issues specifically are advised to contact our support hotline on 0870 1208 340," Asus UK said. "Any customers who have purchased a Transformer Prime TF201 and are dissatisfied with the performance of the GPS module are advised to return the unit to their point of purchase for a full refund as per standard consumer rights that apply in the UK."
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The article specifically says ASUS is offering a full refund.
The article says ASUS is asking customers who are dissatisfied, to take it back to their place of purchase.
Who says they haven't reached out to the retailers and instructed to offer full refunds, outside of the store policy?
And who the hell knows what "consumer rights as they apply in the UK" means?
I wish people would stop being so quick to judge posters. The link i posted may or may not be accurate, but no need to flame. Im not here trying to stir up ****, im trying to share info i came across.
Thank you.
PS, this article proves to me, more than anything, that ASUS has no intention of offering any solution to the weak wifi ... which pisses me off because otherwise i am in love with my tablet.
and yes, for a while i was hopeful that they would make some statement about it, offering some solution or cheap fix.
I dont want a refund, or a credit, money is not the issue .. i just want this tablet to have better wifi signal, that is all
So I just checked if there were any firmware updates available and there was one! Does anyone know what it does? Obviously I'm hoping it'll fix the rebooting issue but I'm wondering if anyone else has gotten it yet.
Edit: Whoops, I posted this to the wrong thread. I'd delete this post but I'm not sure if I'm able to.
rsarno said:
How exactly is it misleading?
The article specifically says ASUS is offering a full refund.
The article says ASUS is asking customers who are dissatisfied, to take it back to their place of purchase.
.......................................................
And who the hell knows what "consumer rights as they apply in the UK" means?
..................................................
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In the Uk we have a number of consumer protections.
One is the distance selling regs which give peeps who buy a new Product (excepting opened software, mucic media or things like pants (underwear for our friends over the pond) earings etc where there is a hygiene element) a minimum of 7 days to look at a product and try it out (there are expectations to keep the original packaging and to look after the goods) and decide to keep it or return it.
Another consumer protection is the Consumer Protection act which protects all purchasers of goods and this protects consumers by stating that goods should be fit for purpose, this protection should last (a very subjective) for a reasonable life of the item and if a fault is found in the first six months the consumer should have the right for that item to be treated as if the fault was present at the point of sale. (it is not always easy to force this issue but there are remedies) so for example a Television that dies after 18 months could fall under this legislation as it would be reasonable for a TV to last longer than 18 months.
Another area in which we might be different is that in The UK the contract is between the seller and the purchaser, not between the manufacturer and the end user, so that Asus increasing the length of their warranty is over and above the responsibilities of the seller.
in the UK the grey TFP is as rare as rocking horse sh*t and there are very few outlets that have been able to distribute the TFP with the silver version is as common as a dodo! Asus has in all likelihood been in contact with the company who is distributing the TFP over here and arrangements have been made for the return of faulty TFP's to be made simple.
On another level I do not mind peeps griping about the goods but I get really pee'd of with those who take over the official asus rep started threads in which Asus are looking for patterns of the faults to help them narrow down the problems to work on fixes to vent their spleen: If i was an Asus rep I would be disheartened by this and feel that (I am sure they are working their nuts off) their efforts are not being appreciated and this also has an effect on me and other users; as it makes focussing on those issues all the harder because the likes of Gary are having to wade through a lot of irrelevant posts to get to the meat of the problem, and also some of the posts have been pretty insulting and personal to the point that I have reported a couple. I think Asus are being much more responsive than Apple was over the Iphone having difficulties making calls)
(Sorry for the rant in the previous paragraph but having read the three threads earlier it just had to come out and I was going to post similar on those threads but managed to check myself. It was not pointed at yourself or any individual in particular )
Hope the info on some of our consumer legislation was useful.
As indicated many countries outside the US have customer protection programs and this drives corporate decisions for those countries to make sure customers feel like a company that is getting bad press is trying to resolve the issues. Based on what we are seeing in the last week ASUS is stepping up to the plate in many ways to resolve their problems with the Prime.
Bought my first Prime from Gamestop in January, returned mostly because of light bleed, but also WiFi/GPS was horrible. Bought second Prime beginning of February, but it has WiFi/BT issues, so I'm going to return it also.
I've read so many positive reviews that I'm hoping my next Prime will be great, and looking forward to exchanging it... not just a refund.
BUT I CANNOT FIND PRIMES ANYWHERE LOCALLY!!
Given the fact that the Primes have an awesome less then 1% failure rate, why are they not on the shelves at retailers? Why are the retailers not sure when, or even if, they will get more stock?
Thanks in advance for your answer.
acidus. said:
Bought my first Prime from Gamestop in January, returned mostly because of light bleed, but also WiFi/GPS was horrible. Bought second Prime beginning of February, but it has WiFi/BT issues, so I'm going to return it also.
I've read so many positive reviews that I'm hoping my next Prime will be great, and looking forward to exchanging it... not just a refund.
BUT I CANNOT FIND PRIMES ANYWHERE LOCALLY!!
Given the fact that the Primes have an awesome less then 1% failure rate, why are they not on the shelves at retailers? Why are the retailers not sure when, or even if, they will get more stock?
Thanks in advance for your answer.
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I'm not Gary, but I sure am interested to know.
Best Buy couldn't even order me one. I was able to order mine from Tiger though and it should arrive tomorrow after being on backorder for a week.
Sent from my Incredible 2 using XDA App
if you want a prime go to nowinstock.net and resister and get notified when its in stock somewhere online
far and away the easiest way
Thanks knives. I thought that site was only for online vendors, who are moving whatever inventory that managed to get their way through the supply chain.
I had no idea that site provided local retail availability!!!
It is an interesting question though... Where are the primes? It seems as though availability is getting worse, not better. Has Asus decided the beta period is over, and is now switching to produce production models?
No joke... I sent mine back to Amazon after soft bricking, for a new replacement... ****, 64GB Primes are 4 -6 weeks out.
I hope they are doing some big time quality control improvement, and the new ones, when they do come out will be problem free.
Norway gave up...
krifos said:
The biggest online retailer in Norway has removed the TF201 from stock, only 2 weeks after release.
http://www.komplett.no/k/ki.aspx?sku=652778&cks=ASS&assoc=D17C9206-4ABF-4D73-94BE-9D52E5984D4D
They claim it is because that they don't know when they get more in stock so they don't want to fill in more orders.
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acidus. said:
Thanks knives. I thought that site was only for online vendors, who are moving whatever inventory that managed to get their way through the supply chain.
I had no idea that site provided local retail availability!!!
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no idea why anyone would want to buy it locally, unless you like wasting time and money. no tax with amazon and the easiest return system ever.
i order with amazon prime and get it the next day for 3.99...truly amazing service
If you go to Staples website and search for Asus transformer prime, you won't get results. The only way to find the tablet is to use google and search for staples asus transformer prime. I think that Staples is gearing up to stop selling the device completely.
Couple that with my 2 local staples returning all of their stock to the warehouse and I'm starting to think that asus is going to slowly stop selling the prime. Would make sense with all of the issues it has.
It makes business sense to stop selling the device and get out the new units with "improved wireless" ASAP so they can stop eating all the costs of having to deal with their mistake on the TF201.
knives of ice said:
no idea why anyone would want to buy it locally, unless you like wasting time and money. no tax with amazon and the easiest return system ever.
i order with amazon prime and get it the next day for 3.99...truly amazing service
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Click to collapse
Seems I was a bit premature giving thanks to Knives. (By the way, I'm an Amazon Prime member)
NowInStock.net only shows online retailers. Given enough margin, online retailers will sell anything.
What is strange is every local retailer that carried the Prime is now telling me the same story:
They've heard of problems with the Prime
They've had a lot of returns of the Prime
They have no estimate of when, or if, they will get new stock
Not just one, but all of them: BestBuy, HHGRegg, GameStop and even Staples!
Since Gary has confirmed the Prime has less than 1% failure rate, which is AWESOME, it just seems strange that no local retailers are expecting new stock. If these things are flying off the shelves, why don't any retailers have them or at least an ETA?
The TFP is exactly what I want. For me, higher resolution "2048xwhatever" is just too small on a 10" display, plus it will be slower.
Even Apple products are not this constrained after two months, where people camp out and wait for them.
Its been two months, and retailers are saying due to problems we're not sure when we'll get more?
Ofcourse, there is always the extermely remote possibility that Gary is not telling us the truth. That retailers have suffered from such a high return rate, they have decided not to carry that SKU anymore.
Which I'm sure is not the case. I'm sure Gary will post here tomorrow and clear things up.
Swiftks said:
No joke... I sent mine back to Amazon after soft bricking, for a new replacement... ****, 64GB Primes are 4 -6 weeks out.
I hope they are doing some big time quality control improvement, and the new ones, when they do come out will be problem free.
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@Swift, howdy , I see your located in C-Stat. I actually called the BB here in C-Stat today to see if there were any Primes available after returning my 2nd one last weekend. The rep told me they could have 2 avail by tomorrow and to call in the morning. Just a heads up if your looking bro.
Also guys, I called the BB in my hometown and on 2 different occasions they told me they were waiting on the "new batch" of primes b/c of all the problems they have been having with them. No info as to when this "new batch" is hitting stores though.
xIC-MACIx said:
@Swift, howdy , I see your located in C-Stat. I actually called the BB here in C-Stat today to see if there were any Primes available after returning my 2nd one last weekend. The rep told me they could have 2 avail by tomorrow and to call in the morning. Just a heads up if your looking bro.
Also guys, I called the BB in my hometown and on 2 different occasions they told me they were waiting on the "new batch" of primes b/c of all the problems they have been having with them. No info as to when this "new batch" is hitting stores though.
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HOWDY!
Thanks, but I'm replacing my 64GB Grey, which as far as I know BB doesn't carry. Besides, I'm getting a full replacement from Amazon... whenever they get some again.
With the law suit happening (and probably winning), it'd be smart for Asus not to ship any new primes.
maretus said:
If you go to Staples website and search for Asus transformer prime, you won't get results. The only way to find the tablet is to use google and search for staples asus transformer prime. I think that Staples is gearing up to stop selling the device completely.
Couple that with my 2 local staples returning all of their stock to the warehouse and I'm starting to think that asus is going to slowly stop selling the prime. Would make sense with all of the issues it has.
It makes business sense to stop selling the device and get out the new units with "improved wireless" ASAP so they can stop eating all the costs of having to deal with their mistake on the TF201.
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BINGO! Exactly what i did. I was like WTH cant i find it on their site. Light bulb went off & i used google & it came up. Did a store check and what do you know..... 2 stores locally just got a stock. I grabbed my jacket, & GF and ran! LOL. Actually the guy held it for me.
Oh also when i returned my original to BB the lady said they were not selling them anymore because of the high return rate.
knives of ice said:
no idea why anyone would want to buy it locally, unless you like wasting time and money. no tax with amazon and the easiest return system ever.
i order with amazon prime and get it the next day for 3.99...truly amazing service
Click to expand...
Click to collapse
I'm an Amazon Prime member too.
I guess you missed the seperate paragraph, which was in ALL CAPS, that said:
"BUT I CANNOT FIND PRIMES ANYWHERE LOCALLY!!"
Some people don't mind spending a little extra money and time, to buy something locally. But since you have no idea why that would happen, its not valid. Guessing you have no use for GPS or BT also.
Vcolassi said:
BINGO! Exactly what i did. I was like WTH cant i find it on their site. Light bulb went off & i used google & it came up. Did a store check and what do you know..... 2 stores locally just got a stock. I grabbed my jacket, & GF and ran! LOL. Actually the guy held it for me.
Oh also when i returned my original to BB the lady said they were not selling them anymore because of the high return rate.
Click to expand...
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I Googled Staples and TF201 and found it on their site. Checked local availability a couple days ago, and there were a couple stores with stock. Returning my Prime tomorrow. Re-checked Staples, no local availability. Plus if you check their main site, they don't even acknowledge TF201 as an item.
Must be because its so poplular, they don't want to sell it.
We can't help but feel that we're being lied to by Asus. These things are f'd up and being sent back as fast as they can ship them. Very disappointed in Asus for this massive f'up. 1% failure rate my a$$. I was totally ready to accept a unit w non functioning GPS (as I won't use it), but screen bleed out the a$$! no. And still a locked bootloader!
NastroGlide said:
We can't help but feel that we're being lied to by Asus. These things are f'd up and being sent back as fast as they can ship them. Very disappointed in Asus for this massive f'up. 1% failure rate my a$$. I was totally ready to accept a unit w non functioning GPS (as I won't use it), but screen bleed out the a$$! no. And still a locked bootloader!
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I know how you feel (except I would use the GPS). But I'm sure local retailers are wrong, and a boat-load of fully functional TFP's are on their way to retailers.
I bet the retailers got caught up in reading XDA posts and didn't pay attention to their actual return rates, which are less than 1%, like Gary said.
Seriously looking forward to Gary's reply. I know he has a couple PM's, but with less than 1% defects, spending 30 seconds addressing this thread will clear things up for a lot of existing and potential customers.
NCIX in Canada shows >53 in stock of 32 and 64 gb versions. I bought one there last month and it was such a hassle returning. I had to demonstrate all issues to the service guy and he was very reluctant to take it back until he got the ok from ASUS. I won't be buying my next tablet from them. Their return policy is horrible.
I am awaiting confirmation on this forum that a new batch is on its way.
West coast.
I really didn't want to return my Prime, cause I love it. The problems however, are really just not worth the 866$usd(i'm from South Africa, and we get raped by taxes everywhere) for it. I have now returned my Prime for the 4th and final time. I phoned the product manager at ASUS South Africa, and he offered me the option of a new unit, which there are none of, because he said there is a shortage of the Prime worldwide and are likely to "phase it out"(Alarm bells should be ringing now). He also offered me the option of a refund(for just the unit, and not the 100$ I've spent taking my Prime to be fixed).
At this point. I'm really tired. I bought the product as a work tool, and not a "nice to have" gadget. It failed me on that. I'll take my money. Thanks.
I will however try my luck on the TF700 if there isn't anything nicer that comes up. I think ASUS have been given a huge wake-up call from all this Prime saga. And I look forward to coming back to these forums and being part of them as a fan of ASUS once again.
Moist said:
I really didn't want to return my Prime, cause I love it. The problems however, are really just not worth the 866$usd(i'm from South Africa, and we get raped by taxes everywhere) for it. I have now returned my Prime for the 4th and final time. I phoned the product manager at ASUS South Africa, and he offered me the option of a new unit, which there are none of, because he said there is a shortage of the Prime worldwide and are likely to "phase it out"(Alarm bells should be ringing now). He also offered me the option of a refund(for just the unit, and not the 100$ I've spent taking my Prime to be fixed).
At this point. I'm really tired. I bought the product as a work tool, and not a "nice to have" gadget. It failed me on that. I'll take my money. Thanks.
I will however try my luck on the TF700 if there isn't anything nicer that comes up. I think ASUS have been given a huge wake-up call from all this Prime saga. And I look forward to coming back to these forums and being part of them as a fan of ASUS once again.
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Sad to hear, but if you've tried multiple units, you might try to contact Gary Key the Asus rep here, and see if he can get you a FULL refund, not what the current offer of -100 is.
bluewr said:
Sad to hear, but if you've tried multiple units, you might try to contact Gary Key the Asus rep here, and see if he can get you a FULL refund, not what the current offer of -100 is.
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I have tried to contact Gary Key, but he has yet to answer, or even acknowledge receipt of a PM. Kinda being forced on this one
Multiple threads already exist on this topic. No need to start another one.
source: http://www.dailytech.com/Only+82K+ASUS+Transformer+Primes+Delivered+Cause+Unknown/article24333.htm
quoting
" Sales figures for the Transformer Prime were released in the court decision, stating that the company had delivered --as of Feb. 24 -- only 2,000 preorders, and another 80,000 units to retailers worldwide. If those figures sound bad, it's because they are. (Granted, this was a month ago, but it seems unlikely things have changed substantially.)"
this is much lesser than i thought. was asus prime not the most preordered android tablet ever!
fyi - i love my prime. it's been my obsession since dec 22nd.
the more the prime is sold, the more the community, the more the support we all get.
Sent from my Transformer Prime TF201 using Tapatalk
That info doesn't show all prime tablets sold since launch. Its missing info from it. Plus it was the most pre ordered android tablet. So there's more to how Any they actually sold than that little piece of info we know from the court documents.
Actually...
demandarin said:
That info doesn't show all prime tablets sold since launch. Its missing info from it. Plus it was the most pre ordered android tablet. So there's more to how Any they actually sold than that little piece of info we know from the court documents.
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Funny how we use info for our own agendas. If we are talking about the "Less than 1% returned", then we trust the official statements. When they say they sold 80k, we don't believe it. Actually I suspect that number is the gross tablets sold after the massive (er... I mean 1%) returned units. I will NEVER believe that number. At least 75% of the XDA members had moire than one Prime, myself included. Granted XDA is a small portion of overall sales, and we are a lot more technically "picky" lets say, but it still shows the RATE of dissatisfaction was higher than 1%.
Note that the court documents reflect Asus' stated sales numbers. The source of the data was directly from Asus.
Note also that I love my Prime as well. It is indeed an obsession. Though one with many, many disapointments. The latest was how lackluster the .21 update was. I did not see all the "Awesome New Features" promised. Maybe I need to look harder, LOL.
SmartAs$Phone said:
Funny haw we use info for our own agendas. If we are talking about the "Less than 1% returned", then we trust the official statements. When they say they sold 80k, we don't believe it. Actually I suspect that number is the gross tablets sold after the massive (er... I mean 1%) returned units. I will NEVER believe that number. At least 75% of the XDA members had moire than one Prime, myself included. Granted XDA is a small portion of overall sales, and we are a lot more technically "picky" lets say, but it still shows the RATE of dissatisfaction was higher than 1%.
Note that the court documents reflect Asus' stated sales numbers. The source of the data was directly from Asus.
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The court source only shows pre orders and sales for a month or so. They are still months of sales missing in it. Wyand32 explained it better in another thread where we already discussed this. So for whatever reason, from looking at court documents, Asus didn't release the complete sales record beginning with preorders all the way up to present. There are prices in-between missing.
Which market do those figures relate to?
Where was the case taken? its possible they only relate to one of the American states or Japan if that is where the action was tried...
case was tried in california. numbers were made by asus in quantifying recall cost of the tablet.
see page 24 of below document.
http://www.pattishall.com/pdf/2012-03-23_11-cv-10437_Hasbro v. Asus.pdf
Sent from my Transformer Prime TF201 using Tapatalk
smrsxn said:
case was tried in california. numbers were made by asus in quantifying recall cost of the tablet.
see page 24 of below document.
http://www.pattishall.com/pdf/2012-03-23_11-cv-10437_Hasbro v. Asus.pdf
Sent from my Transformer Prime TF201 using Tapatalk
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to me that reads as if there are currently 2000 orders from consumers and a further 80,000 orders to the trade that are registered in the system. it says nothing about orders that have already been fulfilled. The point regarding these figures is about the potential damage to sales should the product be banned from sale...
Note that in a case like this, an injunction would mean that ASUS would have to stop selling the Prime until the case was decided, and any stock sitting in retailer inventory would have to be recalled. It does NOT mean that already-sold units would be recalled from end customers (there's no way a court would inflict this hardship on consumers).
So, these numbers have nothing to do with how many units have been sold, but are rather what ASUS presented to the court to describe the hardship that an injunction would have on them. The 2,000 "pre-orders" number (note, only for February up to the date of the filing) is going to be low, because there aren't that many retailers that take orders from customers and then order from ASUS. Most don't take customer orders until they have stock on-hand. Note that ASUS had to put SOMETHING down, because otherwise they'd have nothing to report--there simply isn't much inventory sitting around that they'd have to recall if an injunction were put in place.
The 80,000 number, on the other hand, is clearly the orders ASUS had received from retailers for March and April, and it's what ASUS is pointing to in describing the impact of an injunction. They're saying, basically, "Look, judge, there will be 80,000 consumers hurt if there's an injunction. Do you really want to hurt 80,000 consumers this way?"
In short, these numbers are meaningless in trying to figure out how many Primes have been sold, except to tell us that ASUS anticipates selling 80,000 in March and April. If that's been their run rate since the Prime started hitting shelves in December, we're looking at somewhere around 200K units sold by the end of April. As we know, supply has been constrained versus demand, and so we have no idea how many Primes could have been sold if ASUS had met that demand. I'm still guessing that Tegra 3 supply has been the constraining factor, but that's just a guess.
wynand32 said:
Note that in a case like this, an injunction would mean that ASUS would have to stop selling the Prime until the case was decided, and any stock sitting in retailer inventory would have to be recalled. It does NOT mean that already-sold units would be recalled from end customers (there's no way a court would inflict this hardship on consumers).
So, these numbers have nothing to do with how many units have been sold, but are rather what ASUS presented to the court to describe the hardship that an injunction would have on them. The 2,000 "pre-orders" number (note, only for February up to the date of the filing) is going to be low, because there aren't that many retailers that take orders from customers and then order from ASUS. Most don't take customer orders until they have stock on-hand. Note that ASUS had to put SOMETHING down, because otherwise they'd have nothing to report--there simply isn't much inventory sitting around that they'd have to recall if an injunction were put in place.
The 80,000 number, on the other hand, is clearly the orders ASUS had received from retailers for March and April, and it's what ASUS is pointing to in describing the impact of an injunction. They're saying, basically, "Look, judge, there will be 80,000 consumers hurt if there's an injunction. Do you really want to hurt 80,000 consumers this way?"
In short, these numbers are meaningless in trying to figure out how many Primes have been sold, except to tell us that ASUS anticipates selling 80,000 in March and April. If that's been their run rate since the Prime started hitting shelves in December, we're looking at somewhere around 200K units sold by the end of April. As we know, supply has been constrained versus demand, and so we have no idea how many Primes could have been sold if ASUS had met that demand. I'm still guessing that Tegra 3 supply has been the constraining factor, but that's just a guess.
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I thought I just said that... ?
wynand32 said:
Note that in a case like this, an injunction would mean that ASUS would have to stop selling the Prime until the case was decided, and any stock sitting in retailer inventory would have to be recalled. It does NOT mean that already-sold units would be recalled from end customers (there's no way a court would inflict this hardship on consumers).
So, these numbers have nothing to do with how many units have been sold, but are rather what ASUS presented to the court to describe the hardship that an injunction would have on them. The 2,000 "pre-orders" number (note, only for February up to the date of the filing) is going to be low, because there aren't that many retailers that take orders from customers and then order from ASUS. Most don't take customer orders until they have stock on-hand. Note that ASUS had to put SOMETHING down, because otherwise they'd have nothing to report--there simply isn't much inventory sitting around that they'd have to recall if an injunction were put in place.
The 80,000 number, on the other hand, is clearly the orders ASUS had received from retailers for March and April, and it's what ASUS is pointing to in describing the impact of an injunction. They're saying, basically, "Look, judge, there will be 80,000 consumers hurt if there's an injunction. Do you really want to hurt 80,000 consumers this way?"
In short, these numbers are meaningless in trying to figure out how many Primes have been sold, except to tell us that ASUS anticipates selling 80,000 in March and April. If that's been their run rate since the Prime started hitting shelves in December, we're looking at somewhere around 200K units sold by the end of April. As we know, supply has been constrained versus demand, and so we have no idea how many Primes could have been sold if ASUS had met that demand. I'm still guessing that Tegra 3 supply has been the constraining factor, but that's just a guess.
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great summary. please spread this anywhere in this forum where you see people try to throw up dismal sales figures for prime. you explained it best. I might just copy this to my clipboard. then whenever I see someone try to point incomplete info, ill paste this post on them...lmfao
---------- Post added at 03:13 PM ---------- Previous post was at 03:12 PM ----------
bluefoam said:
I thought I just said that... ?
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you did, he was just a little bit more detailed with it. both of you made a great point.
wynand32 said:
Note that in a case like this, an injunction would mean that ASUS would have to stop selling the Prime until the case was decided, and any stock sitting in retailer inventory would have to be recalled. It does NOT mean that already-sold units would be recalled from end customers (there's no way a court would inflict this hardship on consumers).
So, these numbers have nothing to do with how many units have been sold, but are rather what ASUS presented to the court to describe the hardship that an injunction would have on them. The 2,000 "pre-orders" number (note, only for February up to the date of the filing) is going to be low, because there aren't that many retailers that take orders from customers and then order from ASUS. Most don't take customer orders until they have stock on-hand. Note that ASUS had to put SOMETHING down, because otherwise they'd have nothing to report--there simply isn't much inventory sitting around that they'd have to recall if an injunction were put in place.
The 80,000 number, on the other hand, is clearly the orders ASUS had received from retailers for March and April, and it's what ASUS is pointing to in describing the impact of an injunction. They're saying, basically, "Look, judge, there will be 80,000 consumers hurt if there's an injunction. Do you really want to hurt 80,000 consumers this way?"
In short, these numbers are meaningless in trying to figure out how many Primes have been sold, except to tell us that ASUS anticipates selling 80,000 in March and April. If that's been their run rate since the Prime started hitting shelves in December, we're looking at somewhere around 200K units sold by the end of April. As we know, supply has been constrained versus demand, and so we have no idea how many Primes could have been sold if ASUS had met that demand. I'm still guessing that Tegra 3 supply has been the constraining factor, but that's just a guess.
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makes perfect sense.
Mods please close this thread.
Sent from my Transformer Prime TF201 using Tapatalk
wynand32 said:
Note that in a case like this, an injunction would mean that ASUS would have to stop selling the Prime until the case was decided, and any stock sitting in retailer inventory would have to be recalled. It does NOT mean that already-sold units would be recalled from end customers (there's no way a court would inflict this hardship on consumers).
So, these numbers have nothing to do with how many units have been sold, but are rather what ASUS presented to the court to describe the hardship that an injunction would have on them. The 2,000 "pre-orders" number (note, only for February up to the date of the filing) is going to be low, because there aren't that many retailers that take orders from customers and then order from ASUS. Most don't take customer orders until they have stock on-hand. Note that ASUS had to put SOMETHING down, because otherwise they'd have nothing to report--there simply isn't much inventory sitting around that they'd have to recall if an injunction were put in place.
The 80,000 number, on the other hand, is clearly the orders ASUS had received from retailers for March and April, and it's what ASUS is pointing to in describing the impact of an injunction. They're saying, basically, "Look, judge, there will be 80,000 consumers hurt if there's an injunction. Do you really want to hurt 80,000 consumers this way?"
In short, these numbers are meaningless in trying to figure out how many Primes have been sold, except to tell us that ASUS anticipates selling 80,000 in March and April. If that's been their run rate since the Prime started hitting shelves in December, we're looking at somewhere around 200K units sold by the end of April. As we know, supply has been constrained versus demand, and so we have no idea how many Primes could have been sold if ASUS had met that demand. I'm still guessing that Tegra 3 supply has been the constraining factor, but that's just a guess.
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No disrespect Wy, and Deman don't go off quoting because a figure looks good. It is not 80,000 consumers hurt, it's 2,000 that have given credit card info and absolutely have ordered between 01/07 and 02/25 (discovery summons to oral arguements, date of filing was 12/16, and 12/21 for 21 day summons). The 80,000 do refer to the 2 months after oral arguments but it refers to the vendors and parts suppliers being hurt not paying end-users per the judge agreeing.
Edit: Wy I just realized you said that most companies don't take preorders until they have product in hand. Where were you in Nov-Dec while we were all cursing amazon, bestbuy and everyone else for charging our cards and/or canceling our preorders.
2nd Edit. This is not an argument for or against sales. Just to get the facts straight to keep from being refered to as fanboys. My opinion is sales were low but I don't care because I have mine with no returns 12/27/12 Best buy w/adh for gps fix
blackinjun said:
No disrespect Wy, and Deman don't go off quoting because a figure looks good. It is not 80,000 consumers hurt, it's 2,000 that have given credit card info and absolutely have ordered between 01/07 and 02/25 (discovery summons). The 80,000 do refer to the 2 months after oral arguments but it refers to the vendors and parts suppliers being hurt not paying end-users per the judge agreeing.
Edit: Wy I just realized you said that most companies don't take preorders until they have product in hand. Where were you in Nov-Dec while we were all cursing amazon, bestbuy and everyone else for charging our cards and/or canceling our preorders.
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I was here during then. lol I remember the outrage over that situation of them charging cards and then canceling alot of peoples preorders. I guess those places probably initially thought they would be in but didn't pan out like they planned.
demandarin said:
I was here during then. lol I remember the outrage over that situation of them charging cards and then canceling alot of peoples preorders. I guess those places probably initially thought they would be in but didn't pan out like they planned.
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Yeah if I remember you correctly you went to gamestop in crystal city, because I then called her and she told me the opposite of what she told you which made me think "Not gonna try to get it from there"
blackinjun said:
Yeah if I remember you correctly you went to gamestop in crystal city, because I then called her and she told me the opposite of what she told you which made me think "Not gonna try to get it from there"
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yep, that's correct. I also just recently called them and they have more primes in stock at that store. no keyboard docks though. as that was what I was looking for. they do have those Logitech gaming controllers in stock for it. costs $40. I have a ton of great games that will benefit from it. plus I would finally be able to play more onlive games.
So that is settled. 80,000 TFP to be sold in the next 2 months. Case (and hopefully thread?) closed.
bluefoam said:
I thought I just said that... ?
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Yeah, we crossed posts. I was still typing when you posted yours...
Sent from my Transformer Prime TF201 using Tapatalk
blackinjun said:
Edit: Wy I just realized you said that most companies don't take preorders until they have product in hand. Where were you in Nov-Dec while we were all cursing amazon, bestbuy and everyone else for charging our cards and/or canceling our preorders.
Sent from my Transformer Prime TF201 using Tapatalk
Yes, to clarify, there was a preorder period before the Prime launched. That's common. Not so much after launch. And yes, I suppose there are some places that will take an order and project a few weeks out. That's not so common, however.
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smrsxn said:
makes perfect sense.
Mods please close this thread.
Sent from my Transformer Prime TF201 using Tapatalk
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OP's prerogative, but why, it just looks like you don't want negative things about TFP said. In fact most things said here refute the original article quoted in the OP
litetaker said:
So that is settled. 80,000 TFP to be sold in the next 2 months. Case (and hopefully thread?) closed.
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Not OP, no prerogative, without flaming or otherwise, also I think you missed the facts the 80,000 were orders for retailers for this past month and April, not sales and not next two months. May and June orders for retailers could be more or less and either way do not translate exactly to sales which could be more or less.
Sorry/Apology in general, just like facts, not things just thrown out, and whims because someone likes or does not like a topic or post. Either ignore the post/thread or deal with it unless rules are broken.
EDIT: BTW I like Wy and Deman and this is not bromancing, maybe I should say respect not like.
Edit 2: Yeah definately should have said respect but I also have an aversion to changing an OP to make oneself look better, except spelling.
Says BlackInjun