My Phone Wont Boot Up :( - Thunderbolt Q&A, Help & Troubleshooting

I had Infinity Rom on it
It died the other night, and it's not the battery Im sure of it. I cant get it into and Recovery modes or Download mode, well I haven't tried Download mode I don't know how to.
If anyone can help me fix this with all the links necessary to fix it I would be so happy. I am very sad right now .
Thanks

So you can power up and boot into recovery? I assume clockworkmod? If you use just the power button to turn it on what do you get?

Stratejaket said:
So you can power up and boot into recovery? I assume clockworkmod? If you use just the power button to turn it on what do you get?
Click to expand...
Click to collapse
I get nothing. Like the phone is completely dead.

could be hardware failure... You can try this..
Pull the battery out then reinstall (do not try to turn on)
plug in the phone overnight
then in the morning, try to turn on while still plugged in and see if it starts.
If not, you may have to bring it to verizon

That is a good idea, when you plug it in does it appear to take a charge?

yea pull the battery for a t least a minute. pop it back in, and plug it into a known working charger. wait a few minutes, when the battery is VERY dead, the charge light won't even come on. after about one minute, it'll start blinking. after it is done blinking and turns solid orange, you may boot the phone.
if you do not get a blinking or solid orange LED after 5 minutes, you indeed have a dead phone. I would go to verizon and try to pass it off as a bad battery, and ask if they can get a working battery to test. if it still fails to boot, then you will know.
i have yet to find a verizon tech willing to dig deeper on a non booting or boot looping phone to see if it was modded, usually playing dumb makes you seem less suspicious and incapable of modding. going in and saying "it was fine and running fast on a custom rom/kernel" is a dead giveaway for a warranty denial!

Related

Think my phone just died on me...

I connected my phone to my computer to let it charge...made a phone call and then went away for about 30 minutes. I come back to check on my phone and it's turned off and won't turn back on. Recovery or download mode won't work either.
Can anyone tell me what the heck I should do? I need my phone back up and running ASAP
edit: and yes I've already tried removing the battery for "90 seconds"
nubreed000 said:
I connected my phone to my computer to let it charge...made a phone call and then went away for about 30 minutes. I come back to check on my phone and it's turned off and won't turn back on. Recovery or download mode won't work either.
Can anyone tell me what the heck I should do? I need my phone back up and running ASAP
edit: and yes I've already tried removing the battery for "90 seconds"
Click to expand...
Click to collapse
You're sure download mode is not working ? Did you try the correct combo ? ( Power +Home + Vol Down)
If yess please provide other details as to what you did . ( eg underclocking )
nubreed000 said:
I connected my phone to my computer to let it charge...made a phone call and then went away for about 30 minutes. I come back to check on my phone and it's turned off and won't turn back on. Recovery or download mode won't work either.
Can anyone tell me what the heck I should do? I need my phone back up and running ASAP
edit: and yes I've already tried removing the battery for "90 seconds"
Click to expand...
Click to collapse
Maybe pull the battery for a while
Sent from my SAMSUNG-SGH-I727 using xda premium
Here's a step by step description of what happened, and what I've tried thus far:
-Phone was at about 4-5% battery life and charging.
-Made 1 phone call then left it there to go eat dinner.
-Came back 30 minutes later to grab my phone and head out of the house only to find that it's completely shut off and won't turn on.
I've tried pressing vol up + power + menu, I've tried vol down + power + menu, and I've tried holding power + menu and nothing worked. I can't even tell whether it's charging or not, but I don't think it is because the battery isn't getting warmer at all (which usually happens when the phone is charging).
And what do you mean "under clocking"? as in under clocking the CPU? I've done nothing remotely close to it. Then only thing I did to my phone is install Siyah kernel and Cyanogenmod 7.2
edit: Tried to remove the battery for a few minutes and It's still not working. Looks like I'm getting a new phone tomorrow....(ugh)
It's quite possible that your charger itself just died, and it's not charging anymore.
Have you tried a different charger?
Perhaps your battery is dead?
I wouldn't give up just yet.
edit: Just be patient. Keep "charging" it. Give it a night to charge and see in the morning.
Phone is "braindead", as the tech guy called it. He said the insides looked like it came into contact with water, which is weird because it was nowhere near the water.
Nevertheless...I hated this phone after about the first week of owning it and it doesn't surprise me one bit that this happened. Worst phone I've ever used and it didn't even last 8 months.

Galaxy s2 hard bricked I think

So my current phone stopped working so i was going to switch back to my galaxy s2 that has been sitting unused for about 3 months. When i tried to charged it the device will not turn on. The phone heats up when it sits on the charger for sometime. Also if i hook it up to my computer without the battery and hold the power and up/down button i can get to the warning screen about custom os to put it into downloading mode but when I press up to continue the screen just goes black and nothing happen if i press down to restart nothing happens it just goes black and i can hold the power and up/down to get back to the warning screen. The phone was rooted with iscrewd a long time ago before i when to a different phone. I have a usb jig but i cant even get to the warning screen with the battery in. Any thoughts??
You don't say, but I assume the phone was working normally when it was put on the shelf? If you can put your hands on a good I777 battery that is at least partially charged or better yet fully charged, put that in the phone and see if it will boot.
Sitting for three months will completely drain the battery, and this phone is somewhat sensitive to that. At least I have seen quite a number of reports of full discharge of the battery giving the same symptoms of not charging and getting warm.
I don't know what would account for you not being able to go beyond the warning screen with the battery out, especially if the phone was working normally before. The correct button configuration is the volume down button only, when the battery is out. I think the other buttons don't intefere though. Might try with just the vol - being held down and see what happens.
I vaguely remember someone having a problem similar to this, and I think he fixed it by getting the phone into download mode, putting the battery in, and leaving it in download mode to charge the battery. I think after a while he was able to boot the phone and let it finish charging while the phone was on.
This happened to me before. I just bought a new battery on Amazon and it worked just fine.
Sent from my Galaxy Nexus using xda premium
mvi57 said:
I vaguely remember someone having a problem similar to this, and I think he fixed it by getting the phone into download mode, putting the battery in, and leaving it in download mode to charge the battery. I think after a while he was able to boot the phone and let it finish charging while the phone was on.
Click to expand...
Click to collapse
battery does not charge in download mode. nor recovery.
Bought a new battery for it and it booted up like normal
Sent from my SGH-I777 using Tapatalk 2

is LGOG Perm Bricked

I was bought a LGOG ATT model from US, it was working with full battery but suddenly in on condition, it goes blank and not able to on again.
when i insert power cable/charger cable it shows only stable red light (it is not flashing).
also i open the phone and removed the battery and then plug it with charger but still it shows stable red light (without battery).
as i m not able to switch on so not able to go in download mode or any thing else.
is it perm bricked???
arunkarnwal1981 said:
I was bought a LGOG ATT model from US, it was working with full battery but suddenly in on condition, it goes blank and not able to on again.
when i insert power cable/charger cable it shows only stable red light (it is not flashing).
also i open the phone and removed the battery and then plug it with charger but still it shows stable red light (without battery).
as i m not able to switch on so not able to go in download mode or any thing else.
is it perm bricked???
Click to expand...
Click to collapse
I would do the battery remove again, leave it disconnected for at least 10 minutes. With no battery and no charger connected, press the power button for 10 seconds, then let it rest.
Make absolutely sure that you did not damage the connector for the battery to the motherboard. With no power cord, reconnect battery and try to boot. If a 10 minute battery pull doesn't work, it may indeed be bricked.
The phone can act very strange and then go completely normal forever also, some people have left it plugged in for hours with the red light and it magically began to work again. Best of luck.
[r.]GimP said:
I would do the battery remove again, leave it disconnected for at least 10 minutes. With no battery and no charger connected, press the power button for 10 seconds, then let it rest.
Make absolutely sure that you did not damage the connector for the battery to the motherboard. With no power cord, reconnect battery and try to boot. If a 10 minute battery pull doesn't work, it may indeed be bricked.
The phone can act very strange and then go completely normal forever also, some people have left it plugged in for hours with the red light and it magically began to work again. Best of luck.
Click to expand...
Click to collapse
thanks for reply. i will sure do this.
[r.]GimP said:
I would do the battery remove again, leave it disconnected for at least 10 minutes. With no battery and no charger connected, press the power button for 10 seconds, then let it rest.
Make absolutely sure that you did not damage the connector for the battery to the motherboard. With no power cord, reconnect battery and try to boot. If a 10 minute battery pull doesn't work, it may indeed be bricked.
The phone can act very strange and then go completely normal forever also, some people have left it plugged in for hours with the red light and it magically began to work again. Best of luck.
Click to expand...
Click to collapse
Thanks a lot for your great suggestion, now my LGOG is again in working order
:angel::angel::angel::angel::angel:.
[r.]GimP said:
I would do the battery remove again, leave it disconnected for at least 10 minutes. With no battery and no charger connected, press the power button for 10 seconds, then let it rest.
Make absolutely sure that you did not damage the connector for the battery to the motherboard. With no power cord, reconnect battery and try to boot. If a 10 minute battery pull doesn't work, it may indeed be bricked.
The phone can act very strange and then go completely normal forever also, some people have left it plugged in for hours with the red light and it magically began to work again. Best of luck.
Click to expand...
Click to collapse
one problem, after starting the phone, i was tried to LGNPST to restore it back ATT stock ICS but it stuck at 85% with error : faile to write partition 525312th sector. and now only able to go in download mode directly???
arunkarnwal1981 said:
one problem, after starting the phone, i was tried to LGNPST to restore it back ATT stock ICS but it stuck at 85% with error : faile to write partition 525312th sector. and now only able to go in download mode directly???
Click to expand...
Click to collapse
I haven't used LGNPST but I understand that it does get stuck at 85%, from what I have read.
A lot of others on this forum have experience with flashing, try searching or asking someone. Glad your phone powers on again.
Same Problem
I know this thread is quite old but I didn't want to bother anyone by posting another thread about the exact same problem. Anyways, my phone is behaving in the exact same way as the OP's and I have tried the aforementioned fix to no avail. I know this is a bit of a toss up but does anybody have any other ideas?

[Q] Motorola Photon 4G won't turn on/charge

Hi!
I've been having a little trouble with my Motorola Photon 4G this past week. So far it wasn't that bad, but it got worse during the past couple days. I've had it for about 2 years, and have to wait until February to change it. (Note: it is not, nor has it ever been rooted)
It started by just freezing and restarting at random moments. Then I had to remove the battery to restart it when it froze, because the power button wouldn't respond. It started going on reboot loops, where it would freeze, I'd take out the battery, it'd restart, and go through the restart process over and over again until the battery died. I could still turn it on. After a couple days, the battery would drain extremely quickly, to the point where to actually be able to turn it on I'd have to remove the battery, plug the phone in until the "looking for battery" icon popped up, reinstall the battery, wait for it to charge, and then turn it on.
Now, no matter what I do, it will not turn on. If I plug it in a wall outlet, it
-With the battery installed --> LED turns green, nothing pops up, power button is not responsive
-Without the battery --> Nothing happens
If I plug it in the computer, the LED turns white, but the Dual Core screen doesn't pop up. When it rarely does, it freezes there.
I have tried the whole "hold power button and volume down" (Stuck in RSD mode or something like freezes on the screen), or "hold the power button and volume up" (Fastboot freezes on the screen), and the holding the two volume keys when the Dual Core screen pops up doesn't work either.
I can't get a new contract, since I am moving away in a couple months in another country, and an US phone would be useless.
Does anybody have a solution?
Elodieme said:
Hi!
I've been having a little trouble with my Motorola Photon 4G this past week. So far it wasn't that bad, but it got worse during the past couple days. I've had it for about 2 years, and have to wait until February to change it. (Note: it is not, nor has it ever been rooted)
It started by just freezing and restarting at random moments. Then I had to remove the battery to restart it when it froze, because the power button wouldn't respond. It started going on reboot loops, where it would freeze, I'd take out the battery, it'd restart, and go through the restart process over and over again until the battery died. I could still turn it on. After a couple days, the battery would drain extremely quickly, to the point where to actually be able to turn it on I'd have to remove the battery, plug the phone in until the "looking for battery" icon popped up, reinstall the battery, wait for it to charge, and then turn it on.
Now, no matter what I do, it will not turn on. If I plug it in a wall outlet, it
-With the battery installed --> LED turns green, nothing pops up, power button is not responsive
-Without the battery --> Nothing happens
If I plug it in the computer, the LED turns white, but the Dual Core screen doesn't pop up. When it rarely does, it freezes there.
I have tried the whole "hold power button and volume down" (Stuck in RSD mode or something like freezes on the screen), or "hold the power button and volume up" (Fastboot freezes on the screen), and the holding the two volume keys when the Dual Core screen pops up doesn't work either.
I can't get a new contract, since I am moving away in a couple months in another country, and an US phone would be useless.
Does anybody have a solution?
Click to expand...
Click to collapse
Try this:
1) Power down (if not already powered off);
2) Pull the battery out;
3) Plug power in *without* putting the battery in;
4) Boot the phone.
If it does not start, we'll have to go from there. If it does start, you need a new battery.
tdhite said:
Try this:
1) Power down (if not already powered off);
2) Pull the battery out;
3) Plug power in *without* putting the battery in;
4) Boot the phone.
If it does not start, we'll have to go from there. If it does start, you need a new battery.
Click to expand...
Click to collapse
The power button is unresponsive; the LED light turns green, but the Dual Core screen doesn't appear
Elodieme said:
The power button is unresponsive; the LED light turns green, but the Dual Core screen doesn't appear
Click to expand...
Click to collapse
The light is green because it's powered and the battery doesn't need charging (not in the device). At least we have that.
Ok, this will sound stupid, but let's give it a shot:
1) unplug power;
2) remove battery (if not still removed);
3) Let it sit for a while (10 minutes would be overkill, but what the heck);
4) plug power in (not battery -- leave that out);
5) Press and hold the power and volume-down buttons for a good long time -- get a motorola screen?
If we don't get the motorola screen, could be a couple things -- screen dead? Or hardware prob (maybe the power button is dirty -- push good and hard just to be sure).
tdhite said:
The light is green because it's powered and the battery doesn't need charging (not in the device). At least we have that.
Ok, this will sound stupid, but let's give it a shot:
1) unplug power;
2) remove battery (if not still removed);
3) Let it sit for a while (10 minutes would be overkill, but what the heck);
4) plug power in (not battery -- leave that out);
5) Press and hold the power and volume-down buttons for a good long time -- get a motorola screen?
If we don't get the motorola screen, could be a couple things -- screen dead? Or hardware prob (maybe the power button is dirty -- push good and hard just to be sure).
Click to expand...
Click to collapse
The Dual Core screen comes up, with "Fastboot" in the top left corner, but it freezes on that screen
Elodieme said:
The Dual Core screen comes up, with "Fastboot" in the top left corner, but it freezes on that screen
Click to expand...
Click to collapse
i had the same issue 2 weeks ago. you need to buy a new battery as the one your using is completely drained. after that... unbrick and you should be ok.
Jonathanlc2005 said:
i had the same issue 2 weeks ago. you need to buy a new battery as the one your using is completely drained. after that... unbrick and you should be ok.
Click to expand...
Click to collapse
Silly question, but I am a noob when it comes to phones. How do I do this? I never rooted my phone
Elodieme said:
Silly question, but I am a noob when it comes to phones. How do I do this? I never rooted my phone
Click to expand...
Click to collapse
your lucky im still on the site...
heres the link
http://forum.xda-developers.com/showthread.php?t=1798145
Jonathanlc2005 said:
your lucky im still on the site...
heres the link
http://forum.xda-developers.com/showthread.php?t=1798145
Click to expand...
Click to collapse
If I have any questions, can I ask you?
Elodieme said:
If I have any questions, can I ask you?
Click to expand...
Click to collapse
im not trying to say no to be mean... i just dont have that much experience to answer all your questions you may have. your best bet is to PM the OP of that thread
Jonathanlc2005 said:
im not trying to say no to be mean... i just dont have that much experience to answer all your questions you may have. your best bet is to PM the OP of that thread
Click to expand...
Click to collapse
Okay because I'm just going to have to have everything literally spelled out for me. I wasn't exaggerating when I said I was a noob haha
As I thought, battery shot. Confuses many. So, an unbrick might not be necessary. The battery just won't even pull up the bootloader.
If you get the new battery, and you never rooted, thus didn't load the clockwork recovery hack, it should charge, and then boot might be ok. We will see, but until you see no boot at all, unbrick is the last resort since it's a slog and you're not overly experienced.
I can help, but the OP on the unbrick thread is a great help in most cases.
tdhite said:
As I thought, battery shot. Confuses many. So, an ubrick might not be necessary. The battery just won't even pull up the bootloader.
If you get the new battery, and you never rooted, thus didn't load the clockwork recovery hack, it should charge, and then boot might be ok. We will see, but until you see no boot at all, until is the last resort since it's a slog abd you're not overly experienced.
I can help, but the OP on the unbrick thread is a great help in most cases.
Click to expand...
Click to collapse
Thanks. I ordered a new battery when it started happening, so it should be in soon
tdhite said:
As I thought, battery shot. Confuses many. So, an unbrick might not be necessary. The battery just won't even pull up the bootloader.
If you get the new battery, and you never rooted, thus didn't load the clockwork recovery hack, it should charge, and then boot might be ok. We will see, but until you see no boot at all, unbrick is the last resort since it's a slog and you're not overly experienced.
I can help, but the OP on the unbrick thread is a great help in most cases.
Click to expand...
Click to collapse
it didnt charge... i tried all ways and it didnt work. it only unbricked after i bought a new battery.
Elodieme said:
Thanks. I ordered a new battery when it started happening, so it should be in soon
Click to expand...
Click to collapse
No worries -- your duty (of course) is hit the Thanks button when folks help and we get somewhere. I also fixed a couple typos in my reply (typed on a phone, and naturally ends up imperfect. Just didn't want you confused. One way or another, you can get the phone back up and running.
---------- Post added at 04:06 PM ---------- Previous post was at 03:57 PM ----------
Jonathanlc2005 said:
it didnt charge... i tried all ways and it didnt work. it only unbricked after i bought a new battery.
Click to expand...
Click to collapse
Not quite sure what you're saying, but the new battery the OP in this thread purchased should charge fine unless something is really wrong (never rooted so never loaded any charge-precluding mods).
If you are saying that on your phone, with a new battery, you still had to unbrick it because it wouldn't charge ... hmmmm ... seems very strange. Even the clockwork recovery mod would come up and then allow rebooting normally.
We'll see when the new battery comes. Hopefully no unbrick work required, just a charge.
what i am saying is that when the phone is bricked.. i mean bricked... nothing works what so ever except rsd... then thats it... it will not charge the battery. if you have a dead battery then dont expect it to charge while rsd. i needs power on the battery to allow RSD because the computer doesnt flash when the battery is dead and doesnt flash without the battery.
thus... he needs a changed battery. you could buy a seperate charger if you like... but it is much more expensive then buying a battery
Ok, I see what you're saying.
Yes, if truly bricked, it's an unbrick operation. Smells bricked, but I find it plausible the OP gets a battery with enough charge to try a boot. It is concerning we couldn't get booted on power without battery, though. That should have worked. Do it all the time working on kernel modules.
Just saying don't unbrick until trying out the new battery, the former of which the OP could do on power alone.
To qualify so no confusion -- I reboot into recovery mod without battery merely by plugin in -- so I can flash over modules. I've never been able to boot in to the OS normally without the battery in, but we still should see the moto logo.
Sent from my HTCONE using xda app-developers app

Stock device won't boot - possible power issue - PLEASE HELP!

So I have a STOCK (no nothing) Verizon Galaxy S4 that is/was up to date as of 6/23/14. I think the last OTA push was a month or so ago.
A few days ago the device rebooted on its own a few times and I had no clue what was going on, but it stabilized for a day or so. Then yesterday it shut off and would not turn back on - the battery level was at least 80%. I removed the battery and reinserted it. I did not press the power button, but the device vibrates and displays the initial boot screen for about 3 seconds before it powers back off. At least I assume it is powered off - the screen goes black and there is no sign of life. The buttons do nothing to stir its slumber. I can remove and reinsert the battery for the same results.
I've tried POWER+HOME+VOLUME UP once inserting the battery - the blue text appears at the top but again the device shuts off after about 3 seconds.
Charger plugged in shows no light. However, when plugged in, the top part of the device does becomes warm on the screen and on the back with the cover off. - It actually becomes quite warm so I removed the battery but kept it plugged in just to test and it remained very warm. Unplugged now. Also it appears that inserting the battery does nothing now - maybe it's drained.
I'm pretty certain it's a hardware problem at this point, but I have no clue where to start. Has anyone ever had this issue or come across someone that has? I can take the device apart - does anyone know where and what I should be looking for as far as a loose connection or damaged component goes? Is there an electrical component diagram out there somewhere?
Any help is much appreciated!!
Have you tried getting into download mode at all?! I know you say that it won't go into stock recovery... But if somehow it got bricked then recovery corrupt be borked as well. Least if you can get into download mode you could try a no wipe image....
Also could just be hardware related in such case I don't have experience with that so much..
Sent from my SCH-I545 using Tapatalk
Mistertac said:
Have you tried getting into download mode at all?!
Click to expand...
Click to collapse
Yes. Same deal - it comes up for about 3 seconds... Must be a hardware issue.
tloth01 said:
So I have a STOCK (no nothing) Verizon Galaxy S4 that is/was up to date as of 6/23/14. I think the last OTA push was a month or so ago.
A few days ago the device rebooted on its own a few times and I had no clue what was going on, but it stabilized for a day or so. Then yesterday it shut off and would not turn back on - the battery level was at least 80%. I removed the battery and reinserted it. I did not press the power button, but the device vibrates and displays the initial boot screen for about 3 seconds before it powers back off. At least I assume it is powered off - the screen goes black and there is no sign of life. The buttons do nothing to stir its slumber. I can remove and reinsert the battery for the same results.
I've tried POWER+HOME+VOLUME UP once inserting the battery - the blue text appears at the top but again the device shuts off after about 3 seconds.
Charger plugged in shows no light. However, when plugged in, the top part of the device does becomes warm on the screen and on the back with the cover off. - It actually becomes quite warm so I removed the battery but kept it plugged in just to test and it remained very warm. Unplugged now. Also it appears that inserting the battery does nothing now - maybe it's drained.
I'm pretty certain it's a hardware problem at this point, but I have no clue where to start. Has anyone ever had this issue or come across someone that has? I can take the device apart - does anyone know where and what I should be looking for as far as a loose connection or damaged component goes? Is there an electrical component diagram out there somewhere?
Any help is much appreciated!!
Click to expand...
Click to collapse
If this is 100% stock phone u are looking at hardware issue of some type...
sent via safestrap 3.72 and echo v25.1! !
decaturbob said:
If this is 100% stock phone u are looking at hardware issue of some type...
Click to expand...
Click to collapse
It is and I agree. Just hoping someone on here might've seen this before and know how to fix it. I may try replacing the charging port hardware to see if that solves it.
amazon com/gp/product/B00EZ6LQ76/ref=ox_sc_act_title_1?ie=UTF8&psc=1&smid=A2N7MOLQT42QNO
tloth01 said:
I've tried POWER+HOME+VOLUME UP once inserting the battery - the blue text appears at the top but again the device shuts off after about 3 seconds.
Click to expand...
Click to collapse
To boot into recovery you only need to hold the VOL UP+POWER. Once the phone vibrates let go of power but keep holding the up button. I let go once the blue text appears for about 2 seconds.
ckarrow2 said:
To boot into recovery you only need to hold the VOL UP+POWER. Once the phone vibrates let go of power but keep holding the up button. I let go once the blue text appears for about 2 seconds.
Click to expand...
Click to collapse
Thanks... but then it turns off after that 3rd second...
If you can't get into download mode only option left is jtag
If you don't have a warranty there are places that will jtag it. I would recommend using someone that has done it before but I would be happy to try if you want to send it to me. I have the equipment but have yet to use it. I had a hard brick and thought I was going to have to try and Jtag mine but the warranty company decided they would go ahead and replace it. Like any place else, there would be no guarantee it will work. Of course if it is a hardware issue, jtag wouldn't work.
Some repair places will test it for free. I took one in for a sound problem and wanted to check out the loud speaker. The loud speaker was fine and they didn't charge me anything.
Tulsadiver said:
If you don't have a warranty there are places that will jtag it. I would recommend using someone that has done it before but I would be happy to try if you want to send it to me. I have the equipment but have yet to use it. I had a hard brick and thought I was going to have to try and Jtag mine but the warranty company decided they would go ahead and replace it. Like any place else, there would be no guarantee it will work. Of course if it is a hardware issue, jtag wouldn't work.
Some repair places will test it for free. I took one in for a sound problem and wanted to check out the loud speaker. The loud speaker was fine and they didn't charge me anything.
Click to expand...
Click to collapse
Okay thanks! Yea, I'll see if I can figure out if it's a hardware problem or not. If not, then I may take you up on your offer.

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