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I have a question about paid apps. I bought NFS Shift a while back when it was on sale for 99 cents. I have noticed that there has been updates available for quite some time now (I first saw the available updates in AppBrain), but every time I try and update through AppBrain it says that it can't be found. If I search for NFS on the market, it shows up as if I have never paid for it.
If I log in to my market account online it does show up as me having paid for it, but it does not show up in my download list on my phone. I am sure it has something to do with my doing factory resets, flashing ROMs, etc, but is there an easy way to fix it? If I were to uninstall it, if I log in to my market account online, will it let me reinstall it from there (assuming it would still show up there)?
I don't want to uninstall it and then find out that I get screwed, especially since the price is $4.99 again. I have been reading a lot of horror stories with EA lately too (many people are getting charged twice, etc).
Anyone else seen this issue?
Just a thought-If you want to test if it will try to charge you, why not just remove your credit card from your google account and try to purchase it. If it says you already own it, then you should be able to download it again. If it tries to charge you again (darn you EA) then the transaction will simply fail b/c it has no credit card.
Hi,
I've just got hold of a Transformer Prime and am loving it, but I have one issue so far. I'm unable to see any Paid Apps in the market, just the free ones. I have an Android phone and am using the same google account on both. The phone works fine and I've made a few purchases from it historically without any problem. Indeed when I setup the Prime it installed some of my previously purchased apps onto itself. I've seen some discussion on using Market Enabler, but also seen that doesn't work properly on ICS. I'm just confused as to why it would be OK from the phone and not the Prime. I've performed factory resets, not provided my google account details on setup and directly into the market, but nothing works.
I'm based in the Channel Islands which may be part of the issue with regards to locallity and Market availability. But on all my previous Android phones it's been OK.
Any advice welcomed.
MPLEP
"the item you were attempting to purchace could not be found"
Same here. I live in Guam, USA and have the same problem. My prime is now on .14, unlocked, and rooted. Im gonna try some of the other market enabler apps and see if that works.
FIXED
I rooted using vipermod, installed marketaccess using a UK provider code, cleared android market data and its fine now.
But can you actually buy?
Yes you can see paid apps via root->marketaccess->clear market data, but can you actually buy them? I keep getting "The item you were attempting to purchase could not be found" when I try to buy any app.
Apparently it has something to do with the Market version?
Anyone?
Yes, I actually noticed that problem when I went to purchase something lol. A workaround is to purchase the item on my Android phone, then it's available to download on the Prime as the Market knows I've already purchased it. Annoying, but it's a workaround. I will hit problems when I want an application for the Prime that's not compatible on the phone though.
I don't know where the problem is, I looked into VPN solutions but it's all a load of hassle really. I've contacted Google about the problem but heard nothing yet.
Exactly the problem...
...trying to buy the two Tegra3-optimized games that can't be bought on the phone.
It's so freaking difficult being a law-abiding citizen these days. I am just a few clicks away from getting warez and start playing already!
I got it working!!!
Now I don't have the exact steps to get it working, because I only just noticed that on the web version of Market my Prime is now displayed with the faked carrier in front of its name. And then I was able to purchase the paid games I wanted on the web and have them OTA'ed to my Prime. Then I went to check the Market app on my prime, and I no longer get the "could not be found" error! So I went and bought something from my Prime and it also worked!
My *unproven* theory is that by setting the faked carrier and trying various things with it (downloading free apps from Market on the Prime) and leaving it on for a day or so, somehow the Market central database (or something) started to recognize my Prime as from the faked carrier. Then everything worked.
Or perhaps I did something *specific* that caused the Market central database (or something) to recognize my faked carrier. I was playing around with all the Setting/Location settings just a few minutes ago. Dunno if they did anything.
Note also that to make the purchase successful I had my credit card address in Google Wallet changed to an address matching the country of the faked carrier.
The "upgrade" of Market to Play Store was not smooth on my two Sony devices:
Tablet S and Xperia phones.
The connection was lost occasionally in the beginning dates, and finally, it was restored on my Xperia phones.
However, connection to "Market/Play Store" server went dead on my Tablet S totally since yesterday. So I
(i) uninstalled updates of "Market/Play Store" to return it to "Market" -> no use; then
(ii) suspecting something wrong with my machine, so I decided to perform a "Factory Reset". (That took me the whole afternoon to restore apps from backup... panic...). Yet, it is still dead, only leaving the message "Server error, Retry" at the centre.
(iii) I even install Play Store 3.4.7 and 3.5.15 app downloaded here somewhere to see if that makes any difference. The answer is still a big NO.
Any suggestion? Wifi connection to all other websites are fine without problem. All other app accounts are now reconnected. This "factory reset" gives me another problem that some of my purchased apps are now denying me from use, as my "Market/Play Store" account is not activated on this Tablet S.
Is this a general Tablet S issue or I need to find Sony to fix the hardware? Please kindly advise. Many thanks!
I don't have such problem, suggest to send it back to Sony to check and fix.
login your google talk app and then try
yohandesilva1 said:
login your google talk app and then try
Click to expand...
Click to collapse
Thanks but not work. Log in to talk ok.
I can't believe that the problem cased regarding a hardware problem.
I guess it could be a problem with your Google account.
You could double check it with a other or new Google account.
(ask a friend or create a new one)
If it works well with a new/other account, I would contact the Google support to check and/or repair your main account.
obicom said:
I can't believe that the problem cased regarding a hardware problem.
I guess it could be a problem with your Google account.
You could double check it with a other or new Google account.
(ask a friend or create a new one)
If it works well with a new/other account, I would contact the Google support to check and/or repair your main account.
Click to expand...
Click to collapse
I agree with you that I don't think this could be a HW problem. That's why I posted my question here to see if this is a common issue. I contacted Sony Support Live Chat and apparently this is not a common case, at least in US. My Tablet S was purchased in HK, so the chat could not end up with any solution, but suggesting me to seek for an upper level of support in HK. In fact, I am about to take it to the Sony Service this morning.
The good news is after three days of struggling and Factory Data Resetting (a total of three times! very painful to restore things each time...), strange thing happened just now that the "Market" connection returned, for no reason. After downloaded/installed a couple of app updates, "Market" then was upgraded to "Play Store". Things seems working fine now... Hope the regional Google finally have this resolved...
Many thanks again for your patience and suggestion!
Android Central had a post that stated Google issued a fix for the Google Play Movie app.
It doesn't mention any specific issues, but if one app was having issues, at least they caught it and fixed it quickly. Probably had something to do with the quick fix of the overall Market (fine Play store).
http://www.androidcentral.com/google-play-movies-updated-sony-and-archos-tablet-crashes-fixed
the_EDJ said:
Android Central had a post that stated Google issued a fix for the Google Play Movie app.
It doesn't mention any specific issues, but if one app was having issues, at least they caught it and fixed it quickly. Probably had something to do with the quick fix of the overall Market (fine Play store).
http://www.androidcentral.com/google-play-movies-updated-sony-and-archos-tablet-crashes-fixed
Click to expand...
Click to collapse
Yes, that might be a related issue. The curious thing, however, is it seems I am the only one to experience this... very interesting...
BTW, I need to further that I still have problem in buying apps using my Tablet S (Hong Kong version). I would receive this message most of the time:
"The item that you were attempting to purchase could not be found." Don't know if anyone here had similar experience?
And the nasty thing is I need to "factory data reset" to clear that. The more annoying thing is this message will return again soon for no apparent reason... Possibly, from your reference, be a problem between Sony and Google...
Why dont you send it back to Sony HK to have a complete check? they are conveniently located in HK and Kowloon side.
the_EDJ said:
Android Central had a post that stated Google issued a fix for the Google Play Movie app.
It doesn't mention any specific issues, but if one app was having issues, at least they caught it and fixed it quickly. Probably had something to do with the quick fix of the overall Market (fine Play store).
http://www.androidcentral.com/google-play-movies-updated-sony-and-archos-tablet-crashes-fixed
Click to expand...
Click to collapse
I am thankful to your suggestion. I went to Google support and confirmed that this is a general issue, not something peculiar to me alone. I need to travel in Greater China (i.e., Hong Kong, Macau, China and Taiwan) a lot because of my job nature. Among the areas only Play Store access from Hong Kong allows in-tablet Play Store purchase. I was in Macau this week, and it seems quite a few people in China and Macau have had the same issue of not connecting to Play Store.
I raised a question there concerning in-tablet Play Store purchase, and hope someone will write me an answer soon.
We HK users shouldn't complain anymore with regard to the availability of Playstation here since we are the lucky bunch who don't have the Play Store and wifi issues.
I guess now we are 2
I guess you are not alone any more, i got mine like 10 days ago, worked fine right out of the box, couple of upgrades, format...you know
then all of a sudden it diced not to connect any more, done most of what you guys done so fare none is working
shadowsony said:
I guess you are not alone any more, i got mine like 10 days ago, worked fine right out of the box, couple of upgrades, format...you know
then all of a sudden it diced not to connect any more, done most of what you guys done so fare none is working
Click to expand...
Click to collapse
Don't worry. I think Google is already aware of the issue and will, hopefully, have this fixed in your region, like mine, soon. However, there is still an issue left open to fix: purchase app through the in-tablet Play Store for people who need to carry the machine and access Play Store of different regions.
Taking back for service usually won't do much help, however, unless the service guys are smart enough to find out what is really the issue. My experience was that they were usually unhelpful. Within guarantee period, they would replace either the PCB or replace with a refurbished machine but will still leave the problem for you to hunt for an answer.
In our case, I think, it is not a hardware problem, but the stability of Android as a whole.
i can't agree more
there is few BB referring to flushing the registered Gmail account from the device witch according to the expert it never get off by just a factory reset.
it dose make seance, taken into consideration that factory reset is not firmware instillation or ROM for the device.
didn't got the micro cable yet other wise i'm welling even to go that far, interesting note, though i can pin point one or two website that i'm facing trouble browsing from my normal PC and i'm not 100% sure if these things related in some point from ISP part, you know some port been blocked or some crazy firewall policy, the issue for me that i really can't tested as such as i don't have enough knowledge about how this google play works.
hope things will get a bit better at least from your side
---------- Post added at 08:06 PM ---------- Previous post was at 07:43 PM ----------
OK, for some unknown reason it worked, didn't do much and to make it worse my port blocking idea didn't work out either, still can't access those website yet the market worked out.
i really hope that things will not be this way again, and all the best for you guys
shadowsony said:
[/COLOR]OK, for some unknown reason it worked, didn't do much and to make it worse my port blocking idea didn't work out either, still can't access those website yet the market worked out.
i really hope that things will not be this way again, and all the best for you guys
Click to expand...
Click to collapse
I had simmilar problem, but realized, that date and time was wrong.
Sync the time and google play works
I recently bought an Xperia S from HongKong. It didint come with the Play store.... I want to install the playstore, what is the solution..Is there any possible way to enable Google play work on it...pls help me
I thing my device dont have Google’s compatibility requirements/or License
( https://support.google.com/googleplay/answer/1397129?hl=en )
http://forum.xda-developers.com/showthread.php?t=2143039
Would it be possible to install a stock UK/Europe version of android on this phone using the Sony Update/Flashing firmware would I have to use something else to install it?
Thanks for any help
To my opinion, you should try to install gapps : you can find links from cyanogen or miui ... Did you tried this?
Envoyé depuis mon GT-I9505 avec Tapatalk
This could be a Google Framework Services bug, the good thing is that it is fixed now.
Sent from my Nexus 4 using Tapatalk 4
Yesterday I finally rooted, and maybe picked a bad time... I've done 2c, 3a, wifi wipe, nandroid backup and flashed modem to UCKK6. And now the Play Store wants me to re-buy apps.
Play store knows of a similar issue, but I haven't found anything like this in the i777 forum, and maybe I just screwed up when re-entering my Google account after wiping. I've done everything possible with my Google account, including resetting the password, so i know the account works, at least. Am I missing the easy fix that everybody knows about? Any advice?
So your issue is its not showing the apps? Or its telling u u haven't bought the app
Sent from my SGH-I777 using Tapatalk
They (only a few, but still...) show as available to buy. I guess another question would be (now that I've purchased TIBU Pro) how to avoid this when I flash to ics?
Try loging into your Play Store from the computer and see if it tells you differently.. My experience with it in the past, it will show what you have brought when you log into the Play Store. Then you can do the option to have it re-install from there.
This isn't I777-specific - Google Play has been having issues lately.
It hasn't even scrolled off of the first page of Engadget Mobile yet.
http://www.engadget.com/2012/03/29/purchased-play-store-apps-gone-missing-googles-looking-into-it/
true i could never understand why they changed it to play store tho market seemed more stable
The worst part is that I'm not sure I have that known issue. I had the play store working properly (* at least it appeared to be working...) until root/wipe, which I did the day this issue appeared. **** luck or coincidence? Probably both...
Any other i777 users with this problem?
mgd76 said:
The worst part is that I'm not sure I have that known issue. I had the play store working properly (* at least it appeared to be working...) until root/wipe, which I did the day this issue appeared. **** luck or coincidence? Probably both...
Any other i777 users with this problem?
Click to expand...
Click to collapse
I had similar issues when I would use TiBu to restore, but instead of just doing apps, I did all apps and data - it would screw up the market links so it didn't know what I owned any more. Being careful to only restore missing apps + data has taken that problem away. And just rooting shouldn't have done it.
Unless you restored "wrong", I'd wait and see how well Google responds (they're not very good at it, sadly).
alacrify said:
I had similar issues when I would use TiBu to restore, but instead of just doing apps, I did all apps and data - it would screw up the market links so it didn't know what I owned any more. Being careful to only restore missing apps + data has taken that problem away. And just rooting shouldn't have done it.
Unless you restored "wrong", I'd wait and see how well Google responds (they're not very good at it, sadly).
Click to expand...
Click to collapse
Thanks, but I didn't restore at all... I never bought TiBU before rooting (wouldn't have worked, right?) so that was the first thing I did after root. Then I noticed that my old apps had prices again. I thought I would be able to re-download them...
Sassibob, I want this resolved before I get my ice cream sandwich... Please hurry!
mgd76 said:
Yesterday I finally rooted, and maybe picked a bad time... I've done 2c, 3a, wifi wipe, nandroid backup and flashed modem to UCKK6. And now the Play Store wants me to re-buy apps.
Play store knows of a similar issue, but I haven't found anything like this in the i777 forum, and maybe I just screwed up when re-entering my Google account after wiping. I've done everything possible with my Google account, including resetting the password, so i know the account works, at least. Am I missing the easy fix that everybody knows about? Any advice?
Click to expand...
Click to collapse
did you ever get them working?
Not yet. Last time I checked, Google had the issue listed as recently fixed.
BeenAndroidized said:
Try loging into your Play Store from the computer and see if it tells you differently.. My experience with it in the past, it will show what you have brought when you log into the Play Store. Then you can do the option to have it re-install from there.
Click to expand...
Click to collapse
Good tip, found out that my whole Google account has a start date of March 29. Should be October 15th, or thereabouts. Of course, march 29th was root/wipe day, so maybe I failed reconnecting to Google? I've sent "feedback", but won't hold my breath...
Now that I see other i777 users are having issues like mine, I'm taking the jokes out of this thread title. Sassibob, Y U B USELESS?
PS. Help request form filled out, ticket # received. Still not holding my breath...
Patience. Sadly this is do to some issues with their account server. Submit your ticket and wait patently. Get a receipt from your email and attach it so they can find the old data and fix it.
Sent from my SGH-I777 using xda premium
I had this issue the other day, and the fact that I had the options to auto-restore app data from "the cloud" screwed with things badly. I turned that off, it warned me it was going to delete all device data from my dashboard. After that, it acted properly.
skatcat31 said:
Patience. Sadly this is do to some issues with their account server. Submit your ticket and wait patently. Get a receipt from your email and attach it so they can find the old data and fix it.
Sent from my SGH-I777 using xda premium
Click to expand...
Click to collapse
Patience is wearing thin... Greg from PlayStore support team has now referred me to this website. As far as I can tell, it's a closed loop, with NO help options if your issue isn't among the few they address. What next?
http://support.google.com/accounts/?hl=en
PS. All aspects of my google account have re-started on root/wipe day, including Gmail. No access to the email receipts or any other emails from before.
Sent Google Play support another message yesterday, saying I have receipts on my phone bills.
No reply.
Well, I finally got Google support (main, not play store) to look into this. I had created multiple Google accounts, and all is fixed. Except: they can't or won't link those accounts, so to get those apps back from scratch, I will always have to log in to both accounts.
I'm really pissed, that with the latest play store, I have absolutely no way of looking at previous apps I have used for yrs.. I have looked all over the place, and can not find any sign of apps I used and have payed for, that still work... I do have some back up, but the idea of them basically telling me what I can and can not install from previous yrs is pure bulls**t. The idea of getting a iphone soon is getting better and better with each passing day.
What Google play store version are you on?
Whatever the newest one is....29.5.14-21
Is it the new Material You design? What country are you from?
In UK law, they are required to give you access to any digital content you have purchased so I doubt they would get rid of the library when they require it for compliance.
richhaynes said:
Is it the new Material You design? What country are you from?
In UK law, they are required to give you access to any digital content you have purchased so I doubt they would get rid of the library when they require it for compliance.
Click to expand...
Click to collapse
I'm USA.. I have noticed a lot of apps I have purchased no longer show up in play store purchase history.. What also sucks. I did a complete back up of all files and apps I wanted.. Quess what they are lost, can not figure that one out.. Not on google drive or samsung cloud.
doubledragon5 said:
I'm really pissed, that with the latest play store, I have absolutely no way of looking at previous apps I have used for yrs.. I have looked all over the place, and can not find any sign of apps I used and have payed for, that still work... I do have some back up, but the idea of them basically telling me what I can and can not install from previous yrs is pure bulls**t. The idea of getting a iphone soon is getting better and better with each passing day.
Click to expand...
Click to collapse
In play store press your profile picture next to the search bar.
Press library
My purchased apps appear in there, from years back. If yours don’t, are you sure you haven’t accidentally used a different Google account to previous phones?
If you're logged in in a browser with your Google account, you can see what you have paid for by simply going to
Sign in - Google Accounts
play.google.com
and instantly see your purchases. Looking at my (long) list, I have no idea whether it also holds apps that are no longer available.
And here appears to be the list of all apps you ever installed:
Sign in - Google Accounts
play.google.com
(XDA makes weird titles for the links, but you can look at the URL and see whether you feel they are legit (they are))
"The idea of getting a iphone soon is getting better and better with each passing day."
In the move from 32 bit to 64 bit about half of my purchased iOS apps went unusable on newer devices, and games like Monkey Island have just vanished from the iOS app store without any notice, or any evidence that you ever purchased it, so also without any possiblity for a refund. So I don't think Apple does this better than Google....
TonySpoons said:
In play store press your profile picture next to the search bar.
Press library
My purchased apps appear in there, from years back. If yours don’t, are you sure you haven’t accidentally used a different Google account to previous phones?
Click to expand...
Click to collapse
The issue with my missing purchase was resolved.. I'm not sure what the issue was.. After a couple of hrs, and my phone finishing up updates after Samsung installing my new mainboard all seem to appear.. I'm not crazy, but even when logged into my pc, none of my apps would appear.. I have been using the same google account for yrs.. I only have one. I do know this.. Some of my apps that are back, were not available to me 6 months ago.. Maybe this has happened to others, and complaints were sent to google.. And with newer updates these issue were resolved..