So since yesterday I haven't been able to buy anything from the market. I have tried everything to include removing my google account from my TP and reinputting it. I also tried both the website and from the device. I always get a wierd error. Then in google wallet it shows this:
Polarbit is responsible for charging and shipping your order. Have questions? Contact XXXX.
Jan 6
You placed an order with XXXXX on Jan 6. Google Checkout sent a copy of this receipt to [email protected]
It just sits there. The transactions are also showing on my CC. I have tried three CCs... so I think something is jacked with my wallet account. Does anyone know a fix?
I have the same problem. Carrier billing and billing to a CC are failing, and I'm unable to purchase any applications. I've got five apps that are stuck, and the charges for the ones I tried to bill to a CC are showing on my card. T-Mobile is no help, they've basically told me that it's not their problem. Have you been able to figure out a solution? This is driving me nuts!
bittercold said:
So since yesterday I haven't been able to buy anything from the market. I have tried everything to include removing my google account from my TP and reinputting it. I also tried both the website and from the device. I always get a wierd error. Then in google wallet it shows this:
Polarbit is responsible for charging and shipping your order. Have questions? Contact XXXX.
Jan 6
You placed an order with XXXXX on Jan 6. Google Checkout sent a copy of this receipt to [email protected]
It just sits there. The transactions are also showing on my CC. I have tried three CCs... so I think something is jacked with my wallet account. Does anyone know a fix?
Click to expand...
Click to collapse
Have you tried wiping market data under settings -> applications
Sent from my CM7 Atrix 4G
I was able to get this resolved by calling Google direct, it turns out that Google has a customer support number for the android market now.
http://support.google.com/androidmarket/bin/request.py?hl=en
I called them and they "escalated it to a specialist," I figured that they were just giving me the brush off, but lo and behold, a couple hours later, the downloads all started.
Related
Ok so I tried to purchase the new Reckless Getaway game, but the card I tried to use was an old one and has since been renewed, I just havn't updated the card details, so when I click buy it came up with payment declined, so I backed out and try to use my other card connected to the account, but it says that I have already purchased this game, but obviously it wont download, and doesnt give me another option to buy again, is there anyway around this??/
I have also tried on my laptop on the android web page to buy again but it still says it's already purchased, but in the purchased history it says
Payment declined - Order cancelled
Have you tried logging into Google Checkout to see if it gives you more options through the web interface?
Also, after a few days Google cancels orders for good and you might be able to try again.
So I just spent about the last hour trying to get funds to add to my prepaid Google card and found some quirks that may help others avoid some frustration.
EDIT: THIS INFORMATION MAY BE WRONG!!! It's been mentioned that once the Google Wallet sees the tampered bootloader, we may have problems using Google Wallet.
I also went ahead and already rooted my phone today so that might have been the reason for the problems.
1. There was an update for Google Wallet pending. Before I did that, I couldn't even get my Google prepaid card to activate(and give me $10 bucks)
2. It appears as if you have root on your phone, you will need to grant root permissions to Google Wallet.
3. "Unfortunately Google Wallet Has Stopped Working" - I got this message a lot. I think it may be another issue with root. In order to get around it, I put in all of my card information and then made sure to UNCHECK "Remember this card for future top ups" My thought process behind this is maybe Google wants to make sure that your card information doesn't get stored on a phone that has root access(where the information can be accessed later)
Other thoughts:
I used a Mastercard debit card for my adding of funds even though they say debit cards won't work. I think as long as your debit card can be ran as credit, it will work fine for Google Wallet
spanky34 said:
So I just spent about the last hour trying to get funds to add to my prepaid Google card and found some quirks that may help others avoid some frustration.
EDIT: THIS INFORMATION MAY BE WRONG!!! It's been mentioned that once the Google Wallet sees the tampered bootloader, we may have problems using Google Wallet.
I also went ahead and already rooted my phone today so that might have been the reason for the problems.
1. There was an update for Google Wallet pending. Before I did that, I couldn't even get my Google prepaid card to activate(and give me $10 bucks)
2. It appears as if you have root on your phone, you will need to grant root permissions to Google Wallet.
3. "Unfortunately Google Wallet Has Stopped Working" - I got this message a lot. I think it may be another issue with root. In order to get around it, I put in all of my card information and then made sure to UNCHECK "Remember this card for future top ups" My thought process behind this is maybe Google wants to make sure that your card information doesn't get stored on a phone that has root access(where the information can be accessed later)
Other thoughts:
I used a Mastercard debit card for my adding of funds even though they say debit cards won't work. I think as long as your debit card can be ran as credit, it will work fine for Google Wallet
Click to expand...
Click to collapse
yeah I rooted and now google wallets very pissed at me haha oh well
Mine is still working. 4 hours afterwards.. Not sure why
Sent from my EVO using XDA
I haven't rooted but I can't get the prepaid card with the free $10 to add to my account.
TempeDuck said:
I haven't rooted but I can't get the prepaid card with the free $10 to add to my account.
Click to expand...
Click to collapse
it took forever when i did it, maybe a full 60-90 seconds IIRC
Does getting the unsupported device message mean it will work if it has root? When I grant root it still says my device is supported.
Sent from my EVO using Tapatalk 2
I rooted and then set up Wallet. IT asked for root permissions, I denied it. Everything worked fine after that. Admittedly I haven't tried actually using it to pay for something...
It's odd that my app appears to still be working even though I have given it root. Now to try and actually use it today.
So, I rooted using the method on the development page, opened google wallet, it asked for SU permission, I gave it. I was then able to create the prepaid card, it seems to be working now.
The app seems to be working whether you allow or deny SU permissions. Have not been able to test a purchase yet.
Something else to note... When I cleared SU permissions, Wallet cache and data to try it again by denying SU permissions my credit card info was not saved to the cloud and needed to be re-entered. However Citi bank apparently is having issues right now allowing a card to be authorized multiple times and it gets denied. Have been told a fix is being worked on to allow Wallet to be removed from the Citi account and should be ready by Tuesday.
unsupported device ?
Everything seemed to be working fine . Setup account got $10 credit now says unsupported device click to learn more and pretty much says because I gained root access its unsupported . I tried using voodoo ota app to temp unroot and still says same . Any solutions to fix other than running ruu to unroot ? Has anyone tried using to purchase something with the unsupported device and if so what were your results ?
Thanks
Edit : Just tried it out and works
I denied su and everything seems to be working fine for me. Like previously stated it did take about 45 to 60 seconds for the add but it went through fine.
FlaXB9R said:
Everything seemed to be working fine . Setup account got $10 credit now says unsupported device click to learn more and pretty much says because I gained root access its unsupported . I tried using voodoo ota app to temp unroot and still says same . Any solutions to fix other than running ruu to unroot ? Has anyone tried using to purchase something with the unsupported device and if so what were your results ?
Thanks
Edit : Just tried it out and works
Click to expand...
Click to collapse
So even though it says "Unsupported device" it still lets you buy stuff? Can you still add funds/cards as well?
Socrguru said:
So even though it says "Unsupported device" it still lets you buy stuff? Can you still add funds/cards as well?
Click to expand...
Click to collapse
I can't get sh*t to work, when I try to add a Google Card i get an error, I don't have a citi card so I cant add that.
For me this doesn't work, am I missing something?
I set up google wallet the day I got the phone, then I rooted it the following day. Tried using the prepaid $10 card at the gas station yesterday, and all I had to do was deny root access when it asked, and the transaction went through.
I haven't tried to add funds and I don't have citi bank so can't comment on that . I didn't set up my account till after root and I denied su . I got my $10 credit and IIRC it didn't say unsupported device till after I got the credit . Posted question right after then I went to 7-11 and used with no problem. It even said unsupported device when wallet opened for purchase. Tried yesterday at MC Donald and it didn't work but it didn't even read the nfc thinking it is because if the new otterbox defender series case though and I didn't want to pull phone out of case. I'll try to add funds and also use again and post my findings.
So does the wallet app need to be opened in order to use it?
I know it says that you just have to wake the device, but everytime I've tried it that way = no good. I'll have to find someplace when it's not busy so I can play around with it, hating trying when got multiple people in line behind me.
bernechad said:
So does the wallet app need to be opened in order to use it?
I know it says that you just have to wake the device, but everytime I've tried it that way = no good. I'll have to find someplace when it's not busy so I can play around with it, hating trying when got multiple people in line behind me.
Click to expand...
Click to collapse
u just need ur screen on, no need to load the app
I've had some trouble topping up the pre-paid card. When I enter my CC info the wallet app will force close when I submit the info. However if I uncheck the box that saves the CC info the transaction will go through. It's not a game breaker but it sure is annoying.
rpwhite3 said:
I can't get sh*t to work, when I try to add a Google Card i get an error, I don't have a citi card so I cant add that.
For me this doesn't work, am I missing something?
Click to expand...
Click to collapse
So I rooted my phone today to get wifi working, and then decided to try wallet again and it works fine. I allowed it to get root as well, didn't realize when it asked so ...
I now have 10 in credit, will try the payment tomorrow.
Crazy..
Also does wallet just stay running all the time in the tray? Does that affect bat life at all?
Ok. Yesterday, I rooted my HTC EVO 4G LTE using regawMOD. I paid special attention to follow the directions. Especially the one telling me to reset Google Wallet. And the operation was a success, after the second try.
I first noticed the problem when I tried to purchase a paid app on Play. I started getting error messges to sign in to Google Wallet. When I opened it it had a yellow message saying that my EVO was an unsupported device. Still I logged in. At first the payment went through, and email confirmed that. While waiting for the download to start, I got another email saying the order had been cancelled, followed by an error notice that the download was declined.
I'm wondering if anybody else is having this problem? And, if so, if they have found a workaround, short of downloading/flashing .apk's from the web?
p.s. I haven't had a problem downloading free apps, yet.
We have like 100 threads on this topic already. Google Wallet isn't working. I think you might have to used your actual credit card.
And there in lies the problem. Wallet/Play Store won't allow me to download any paid apps, regardless of the payment method. And it's not just on my LTEVO. Getting the same problem on my OG EVO.
They just put out a update for Google wallet... Not sure I should upgraded best bg rooted... Will it break anything?
Sent from my EVO using xda premium
After updating, I had the same problem. So, I went into Titanium and uninstalled Wallet. Now,the Play Store seems to be working fine.
So I've had my i9300 for about a month now. It seems like I have some problems due to being in the USA. The market works except I can't purchase any apps. I can download them if I purchase them on my tablet first.
Also some apps say they aren't available in my region even though I know they are. I've had this problem with Samsung video hub also. I've tried to clear user data for the market and Google account. I've tried factory resets and a couple of ROM's.
The other problem I have is NFC won't work. Google wallet says not available for my device or carrier.
I've searched the forums and internet, and called ATT and Samsung. Nothing has worked. Any suggestions would be appreciated. Thanks.
Wow, no response at all on this? Anyone having similar problems? Everything working perfectly?
I have no issues purchasing com the market and I live in the US. Are you using wifi to download from the market?
Sent from my GT-I9300 using Tapatalk 2
I also have no problems on Tmobile US
Sent from my GT-I9300 using Tapatalk 2
Does Market Enabler work in that country ??
jje
I recently tried to purchase an app on the Google Play website and it said my Google Wallet needs verification. I've never had this happen before. Maybe this is my problem. I had to submit my drivers license and a utility bill to Google to verify my ID. I'm not sure what the problem is but they are supposed to respond within 3 days.
I'll have to look into market enabler if verifying my ID doesn't work.
Phytrax said:
I recently tried to purchase an app on the Google Play website and it said my Google Wallet needs verification. I've never had this happen before. Maybe this is my problem. I had to submit my drivers license and a utility bill to Google to verify my ID. I'm not sure what the problem is but they are supposed to respond within 3 days.
I'll have to look into market enabler if verifying my ID doesn't work.
Click to expand...
Click to collapse
Really..? That's never happened to me all I had to do was throw a valid CC on Wallet and it worked. Call Google, that sounds fishy to me.
Just to update, Google emailed me a couple days later and the problem is resolved. I checked the address, etc before sending them that info. I was able to pull a PDF phone bill and take a photo of my drivers license. Market works fine now.
Hey guys, I have been having troubles with Play Store recently. I have been trying to download several apps/games and they take forever to download. It does not matter if it's a 5mb app or a 1.5gb game. It looks to be downloading at about 300kb/s when my internet is 30/5mbps. I have ran speed tests on my phone and I am getting my advertised speed and I have also cleared the Play Store and Google Services data and rebooted but still no luck. I get this problem when I am at home or away on a totally different network. Has anyone else had issues with slow downloads?
My second issue deals with the carrier billing option... Ever since I got my Note 3 I have lost the ability to Bill to Sprint. My girlfriend still has the option and we are on the same plan. I have tried using 3G as well as 4G and still no luck. I have contacted Sprint and they have been no help. I also checked to make sure that I don't have any blocks on my line that would prevent this. My Google Wallet account only has my CC for my Play Music Subscription. I am clueless on this issue. Anyone have any ideas?
nolimit06 said:
Hey guys, I have been having troubles with Play Store recently. I have been trying to download several apps/games and they take forever to download. It does not matter if it's a 5mb app or a 1.5gb game. It looks to be downloading at about 300kb/s when my internet is 30/5mbps. I have ran speed tests on my phone and I am getting my advertised speed and I have also cleared the Play Store and Google Services data and rebooted but still no luck. I get this problem when I am at home or away on a totally different network. Has anyone else had issues with slow downloads?
Click to expand...
Click to collapse
Started noticing this same thing recently. Was wondering if it was just me...
Edit: download speeds seem to be hit or miss. Sometimes they blaze others they crawl...
Swyped from mobile, Samsung Galaxy Note® 3 using Tapatalk.
Alright, Here is my .2 on the issues you are talking about..
About the speed, I have no clue.
About the carrier billing option, I do have a clue.
So I initially rooted my phone with the CF-Root method and was able to get carrier billing up until a few days ago. I talked to google about the issue and they said it was carrier related. I went into the sprint store and talked to my sales agent that I always go through when ever I need anything sprint related. He had his sales support, customer care, and advanced technical all conferences on the line to figure out what the issue was. Long story short after all the troubleshooting they said it was an issue with the phone. So, after ordering the replacement I have no had the issue with the new one, however.. its not rooted and all stock in fear of losing my bill to carrier options. They didn't ask if my phone was rooted, or even cared to check the status of the phone. I had tripped knox, and kernel counters and was running the MININI3 rom with Freeza's beast mode. kernel like in my sig.
I do want to mention that Ive also never had carrier to billing option on the phone since ive had it.. so if you had it and then lost it.. it is software related and if going back to stock everything (which is what I did) and it still didn't allow the option.. then your phone is hosed.. I do suggest you attempt a warranty swap or have sprint investigate and come to the conclusion that its the phone.
nolimit06 said:
Hey guys, I have been having troubles with Play Store recently. I have been trying to download several apps/games and they take forever to download. It does not matter if it's a 5mb app or a 1.5gb game. It looks to be downloading at about 300kb/s when my internet is 30/5mbps. I have ran speed tests on my phone and I am getting my advertised speed and I have also cleared the Play Store and Google Services data and rebooted but still no luck. I get this problem when I am at home or away on a totally different network. Has anyone else had issues with slow downloads?
My second issue deals with the carrier billing option... Ever since I got my Note 3 I have lost the ability to Bill to Sprint. My girlfriend still has the option and we are on the same plan. I have tried using 3G as well as 4G and still no luck. I have contacted Sprint and they have been no help. I also checked to make sure that I don't have any blocks on my line that would prevent this. My Google Wallet account only has my CC for my Play Music Subscription. I am clueless on this issue. Anyone have any ideas?
Click to expand...
Click to collapse
Yeah , it's the problem of stock rom..
Basically its a software problem.
Noticed this consistently as well while using my Wi-Fi but when I turn wifi off and use mobile data I'm getting blazing speeds that I used to get with my wifi...don't get it.
Sent from my SM-N900P using XDA Premium 4 mobile app
bill to sprint
So does anyone actually have bill to sprint working on a rooted kitkat rom?
I had the option there on sacs kitkat, but kept getting an error about them not being able to verify my account, which I came to the assumption it was because I was using google voice integrated with my phone number. So I disabled the google voice integration, updated prl & profile, but the option is no longer even there.
I've tried restoring sacs, I've tried installing the stockish odex rom, and now I'm downloading the stock unrooted rom to go back to stock & start again. Just curious if anyone has had any success with this.
Thanks.
update- restored to stock unrooted & still not showing the option
update 2- i had 2 google accounts on my phone, when I switched to the main account (never used for carrier billing before), it gave me the option & I was able to set up "bill to sprint", but when I tried using my other google account, the one that I have all previous purchases attached to, it did not give me the option, even after deleting the other account off of the phone.
So I'm not exactly sure what it all means, but at least a possible workaround is to use a fresh google account?? Hope that helps somebody.
google has issues!
nanas9 said:
So does anyone actually have bill to sprint working on a rooted kitkat rom?
I had the option there on sacs kitkat, but kept getting an error about them not being able to verify my account, which I came to the assumption it was because I was using google voice integrated with my phone number. So I disabled the google voice integration, updated prl & profile, but the option is no longer even there.
I've tried restoring sacs, I've tried installing the stockish odex rom, and now I'm downloading the stock unrooted rom to go back to stock & start again. Just curious if anyone has had any success with this.
Thanks.
update- restored to stock unrooted & still not showing the option
update 2- i had 2 google accounts on my phone, when I switched to the main account (never used for carrier billing before), it gave me the option & I was able to set up "bill to sprint", but when I tried using my other google account, the one that I have all previous purchases attached to, it did not give me the option, even after deleting the other account off of the phone.
So I'm not exactly sure what it all means, but at least a possible workaround is to use a fresh google account?? Hope that helps somebody.
Click to expand...
Click to collapse
I do not know what is going on with Google, I also cannot get back my paid apps, I had a phone that was rooted, took it back unrooted, they could not get it to work, then they gave me a new phone and that also did not solve the problem, so once again there seems to be some kind of software problem going on at google, when I used my other gmail account all my downloads were working except the ones that I paid for and that was over a month ago, so right now I am not a happy cus!tomer, Just my two cents
tuemuch said:
I do not know what is going on with Google, I also cannot get back my paid apps, I had a phone that was rooted, took it back unrooted, they could not get it to work, then they gave me a new phone and that also did not solve the problem, so once again there seems to be some kind of software problem going on at google, when I used my other gmail account all my downloads were working except the ones that I paid for and that was over a month ago, so right now I am not a happy cus!tomer, Just my two cents
Click to expand...
Click to collapse
Do you have both google accounts synced on the phone? (settings -> general -> accounts -> add account -> google...) What I had to do was add both google accounts to my phone.
I have to switch to the new account to download new apps so I can "bill to sprint", then I switch to the old account to download previously purchased apps. ( to switch accounts, there is a drop down list of accounts that shows when you hit the 3 lines in the top left corner on the home page of the play store & then the little arrow next to your gmail address)
tried that!
nanas9 said:
Do you have both google accounts synced on the phone? (settings -> general -> accounts -> add account -> google...) What I had to do was add both google accounts to my phone.
I have to switch to the new account to download new apps so I can "bill to sprint", then I switch to the old account to download previously purchased apps. ( to switch accounts, there is a drop down list of accounts that shows when you hit the 3 lines in the top left corner on the home page of the play store & then the little arrow next to your gmail address)
Click to expand...
Click to collapse
I tired that several times, it won't down load regular apps now! thanks for the ideal!