Hi, I know many of you have seen the statement ASUS provided on facebook.
But Asus has made another statement and its published over Taiwan's Media conference. A brief summary of the article.
Asus made an announcement during the Taiwan Media conference earlier today, stating that the medal casing of the Transformer prime affects the GPS signal. All popular Tablets sold in the world with metal casing design don't even have GPS built in, but Asus decided to take on the challenge and include the GPS functionality though the result is compromised. The majority of the buyer accept the design and decision. And for the small portion of buyer that requires uncompromised GPS experience, Asus is willing to take the responsibility and allow Users to return the device or extend the warranty for another 6 months. And for those who want to have uncompromised GPS functionality, Asus will be releasing the 3G version of transformer prime, which is not made out of metal casing.
Keep in mind though this is an announcement made in Taiwan, I don't know if it applies to other users in the world as well, I assume that it is.
Acknowledgement: check
compensation: check
Better GPS unit + 3G work in progress: check
I mean sure the announcement were a little late, but I think ASUS did a great job handling this problem.
here's the source link:
tw.stock.yahoo.com/news_content/url/d/a/120106/1/2yh14.html
andyxover said:
Hi, I know many of you have seen the statement ASUS provided on facebook.
But Asus has made another statement and its published over Taiwan's Media conference. A brief summary of the article.
Asus made an announcement during the Taiwan Media conference earlier today, stating that the medal casing of the Transformer prime affects the GPS signal. All popular Tablets sold in the world with metal casing design don't even have GPS built in, but Asus decided to take on the challenge and include the GPS functionality though the result is compromised. The majority of the buyer accept the design and decision. And for the small portion of buyer that requires uncompromised GPS experience, Asus is willing to take the responsibility and allow Users to return the device or extend the warranty for another 6 months. And for those who want to have uncompromised GPS functionality, Asus will be releasing the 3G version of transformer prime, which is not made out of metal casing.
here's the source link:
tw.stock.yahoo.com/news_content/url/d/a/120106/1/2yh14.html
Keep in mind though this is an announcement made in Taiwan, I don't know if it applies to other users in the world as well, I assume that it is.
Acknowledgement: check
compensation: check
Better GPS unit + 3G work in progress: check
I mean sure the announcement were a little late, but I think ASUS did a great job handling this problem.
Click to expand...
Click to collapse
Where is a link to this source of information? It sounds too good to be true but if it is true this is the best thing they could have done and I am satisfied with this.
So assuming this applies worldwide, I wonder if we automatically get the extended 6 months warranty or have to somehow apply for it.
---------- Post added at 06:44 PM ---------- Previous post was at 06:44 PM ----------
jdbaker82 said:
Where is a link to this source of information? It sounds too good to be true but if it is true this is the best thing they could have done and I am satisfied with this.
Click to expand...
Click to collapse
From op.
tw.stock.yahoo.com/news_content/url/d/a/120106/1/2yh14.html
Click to expand...
Click to collapse
andyxover said:
Hi, I know many of you have seen the statement ASUS provided on facebook.
But Asus has made another statement and its published over Taiwan's Media conference. A brief summary of the article.
Asus made an announcement during the Taiwan Media conference earlier today, stating that the medal casing of the Transformer prime affects the GPS signal. All popular Tablets sold in the world with metal casing design don't even have GPS built in, but Asus decided to take on the challenge and include the GPS functionality though the result is compromised. The majority of the buyer accept the design and decision. And for the small portion of buyer that requires uncompromised GPS experience, Asus is willing to take the responsibility and allow Users to return the device or extend the warranty for another 6 months. And for those who want to have uncompromised GPS functionality, Asus will be releasing the 3G version of transformer prime, which is not made out of metal casing.
here's the source link:
tw.stock.yahoo.com/news_content/url/d/a/120106/1/2yh14.html
Keep in mind though this is an announcement made in Taiwan, I don't know if it applies to other users in the world as well, I assume that it is.
Acknowledgement: check
compensation: check
Better GPS unit + 3G work in progress: check
I mean sure the announcement were a little late, but I think ASUS did a great job handling this problem.
Click to expand...
Click to collapse
Central News Agency correspondent Pan Zhiyi Taipei January 6, 2012) Tablet PC for consumers worried about satellite navigation (GPS) function can not play, ASUS (2357), said vice president Lin Zongliang, all-metal shell of the Tablet PC does not feature a GPS receiver well, returns to consumers interested in receiving returns indefinitely.
Lin Zongliang today Asus press conference pointed out that due to all-metal enclosure tablet affect the antenna's reception, the world's best-selling tablet PCs, as long as the all-metal shell models simply no GPS functions, ASUS try to make sure that these models remain the GPS function, the majority of consumer those who have accepted such a design, but there are still many consumers that must have affected GPS functionality, the ASUS brand and responsible attitude, consumer acceptance of such return, or extend the warranty for six months.
He said that the whole impact of the metal shell of the tablet PC antenna signal, other manufacturers who adopt all-metal design, it completely does not support GPS function, especially in the car using GPS more vulnerable.
The new 3G version of the next non-full-metal tablet, is expected to have a good GPS.
TOP
The only thing different than what we know is that a new 3G version which could easily be equipped with a different back cover will work when its released.
BarryH_GEG said:
The only thing different than what we know as that a new 3G version which could easily be equipped with a different back cover will work when its released.
Click to expand...
Click to collapse
and extended 6 month warranty for people who don't return it. That is a pretty nice perk.
Cool.. I plan to print that page and get that "extended" warranty in some sort of printable fashion I can show just in case I ever care to make an issue of the GPS and actually send it back. Here it is in Google translate for English
I planed this whole time to let the more impatient guys willing to send theirs back send theirs back and see what they report for a "fix" upon return.
BongoBong said:
and extended 6 month warranty for people who don't return it. That is a pretty nice perk.
Click to expand...
Click to collapse
SquareTrade is $60 for two years, that "perk" is worth $30.
I wonder how long they'll extend the return period. It says "indefinitely" in that translated copy, but I kind of doubt it will actually be extended. However, knowing I can return the thing for at least a few months would certainly give me some piece of mind.
wynand32 said:
I wonder how long they'll extend the return period. It says "indefinitely" in that translated copy, but I kind of doubt it will actually be extended. However, knowing I can return the thing for at least a few months would certainly give me some piece of mind.
Click to expand...
Click to collapse
I called them the first week I got mine about the GPS and got an RMA. I never used it, but I wanted a record of my call and complaint topic so there could be more ammo in my claim if I decide in several months to change my mind and send it in.
wynand32 said:
I wonder how long they'll extend the return period. It says "indefinitely" in that translated copy, but I kind of doubt it will actually be extended. However, knowing I can return the thing for at least a few months would certainly give me some piece of mind.
Click to expand...
Click to collapse
But I'm guessing that policy is for the Taiwan selling region, not for Asus Global. You guys should hit the Asus Rep that's joined the forum recently up to get him to clarify their position for the U.S.
The Lepan TC970 also has an aluminum casing and metal handlebars on the sides and yet it is able to lock on to the gps sats (4/8) in the basement of a two storey building. The Anandtech article mentioned high SNR would could be internally generated by the quad core circuitry. I have not seen any tests conducted on the prime without the casing so I will reserve any conclusion on the root cause of the problem.
So this is kinda "it is what it is" if you don't like it return it.
I guess it rules out any option that they will modify the back plate for us to eventually make it work - oh well. It would be a fair option to offer a new 3G version as a replacement to us early adopters that bought a prime based on this advertised spec when they come out.
BarryH_GEG said:
But I'm guessing that policy is for the Taiwan selling region, not for Asus Global. You guys should hit the Asus Rep that's joined the forum recently up to get him to clarify their position for the U.S.
Click to expand...
Click to collapse
Who would that be? How did I miss this person?
Lock-N-Load said:
Who would that be? How did I miss this person?
Click to expand...
Click to collapse
Gary Key. See, I do add value. Remember that the next time you're railing on me.
http://forum.xda-developers.com/showpost.php?p=21078960&postcount=107
BarryH_GEG said:
But I'm guessing that policy is for the Taiwan selling region, not for Asus Global. You guys should hit the Asus Rep that's joined the forum recently up to get him to clarify their position for the U.S.
Click to expand...
Click to collapse
I am going to call ASUS and ask how to apply for this (extended warranty), so I will let people know how it goes.
I doubt this would be region based or it would just lead to more bad press and upset customers. Most likely they have not announced it here. That is their home country after all.
Increasing the warranty or processing returns themselves is not that big for them to provide. There may be some adjustment for regions based on local laws, but I think we can all expect to be extended this.
tedr44 said:
The Lepan TC970 also has an aluminum casing and metal handlebars on the sides and yet it is able to lock on to the gps sats (4/8) in the basement of a two storey building. The Anandtech article mentioned high SNR would could be internally generated by the quad core circuitry. I have not seen any tests conducted on the prime without the casing so I will reserve any conclusion on the root cause of the problem.
Click to expand...
Click to collapse
Agreed..
It is always metal back, metal back, metal back... I have said similar things about the Tegra 3 chip playing a roll, and that just gets swept under the rug and it is always the metal back.
Hell, the Tegra 3 chip could be a huge issue here, or how the GPS software was written to interact with the quad cores, but they are taking the fall versus calling out Nvidia so as to mitigate damage beyond them and any future relationship. Thus, it is 10x easier to just say metal back, metal back and the masses jump on it and repeat it.
BTW, some people need to look into some of the many GPS units out there - watch and bike and handheld - that are even tinyer, more compact, and use aluminum on their bodies and that work just fine.
tedr44 said:
The Lepan TC970 also has an aluminum casing and metal handlebars on the sides and yet it is able to lock on to the gps sats (4/8) in the basement of a two storey building. The Anandtech article mentioned high SNR would could be internally generated by the quad core circuitry. I have not seen any tests conducted on the prime without the casing so I will reserve any conclusion on the root cause of the problem.
Click to expand...
Click to collapse
It's thicker, has plastic sides, and two plastic edges along the top and bottom of the back. Not quite the same thing.
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BarryH_GEG said:
SquareTrade is $60 for two years, that "perk" is worth $30.
Click to expand...
Click to collapse
Which, coincidentally, is enough to buy a rechargable bluetooth gps.
UmbraeSoulsbane said:
I doubt this would be region based or it would just lead to more bad press and upset customers. Most likely they have not announced it here. That is their home country after all.
Click to expand...
Click to collapse
Samsung products in the UK have a two-year warranty vs. one in the U.S. It's pretty common to have different sales and warranty policies in different regions.
BarryH_GEG said:
Gary Key. See, I do add value. Remember that the next time you're railing on me.
http://forum.xda-developers.com/showpost.php?p=21078960&postcount=107
Click to expand...
Click to collapse
Thanks.. BTW, I don't rail on you, we just have different opinions on topics and just as you call it as you see it, so do I
Related
UPDATE:
OK so I returned it and await a replacement. It is supposed to be here on the 12-14 just in time for ICS. I truly hope it works well in terms of WiFi as I love the device otherwise. Thanks so much for everyone's input. It was greatly appreciated. It allowed me to realize I could exchange it and not just return it. Again thanks to everyone for their input!!
Apologize for posting in the wrong area. This is a fairly extensive site and that JPG that was highlighted in red was from an area I wasn't familiar with. Again my apologies, if I had seen it I wouldn't of posted it here.
---------------------------
Ok so I have till tomorrow to return my Transformer Prime to Best Buy. Then it will be 14 days since I received it from bestbuy.com.
I'm truly concerned about the many issues that have been found on this device. Yes, I know it's new and yes, I know ICS is coming the 12th.
What my concern is, is that no matter of software tweaking will fix pogosticks in the hardware, or poor antenna placement (GPS, WiFi & BT), poor case design which interferes with the GPS signal. If it was just a GPS issue I would be like whatever I have my phone for navigation and it can determine my general location well enough for apps. The WiFi issue is a big one for me. I travel. I stay in hotels. Which don't always have the best of reception or signal strength for WiFi. I'm also disappointed that the WiFi doesn't play nice with WEP (Well, at least mine doesn't). Some offices I visit only have WEP setup. It is also troublesome it doesn't have 5 gHz Wifi, but not a deal breaker. I have typically always loved and enjoyed my ASUS products. I have been using their motherboards for years.
I don't have the money to invest into another device in 5-6 months. I'm at my wits end on this. I can see the potential but the possibility of this turning into a $500 misfit from the land of broken tablets is great. I need honest opinions and input. I have been trolling this board for weeks while waiting for it to come and i have seen people both happy and not with their Prime. I truly do not know what to do. Stick it out and take whatever lumps or bring it back and wait for the next round of Tegra 3 tablets.
Thanks in advance for your input.
I have yet to receive my Prime, so I can only speak hypothetically. There will be more Tegra 3 devices out this year. There will be many many coming out, probably soon. With CES starting this week, I wouldn't doubt that there will be some coming out around March or so. That being said, you are essentially (it sounds to me) trying to convince yourself to keep it, not the other way around. If those defects are really deal breakers for you, take it back. Keep your money for now. If you can live without a tablet for a few months, then get rid of it, especially if you need something that will actually work for what you need right now. If I were in your shoes and needed the tablet's bluetooth, GPS, and WEP wifi, I would return the thing and do one of two things: wait for new items to come out this summer, or purchase a good Tegra 2 device right now with no known issues. Like I said, it sounds more like you are trying to convince yourself to keep it rather than convincing yourself to get rid of it. It is something shiny and new with amazing specs, something that is probably causing your hesitation. But there will be numerous shiny new things out this year with equally good specs or better. Just my 2 cents. Take it how you will.
EDIT: Oh, and wrong section, btw. There's a Q&A for this.
Well put Wasabi.
I also have not received my prime (pre-ordered Champange from BB on 11/29), but personally the concerns you (the OP) bring up will not be big deals for me. The GPS thing is not a deal breaker for me. I (as well as most people) do not plan on using the thing for navigation (I have my phone for that). And as far as Wifi goes, if I were in a position where I wasn't able to receive Wifi reception or the signal strength was just too weak for my needs then I would simply turn on Wifi tethering on my phone.
So if I were in your shoes, I definitely would not return the device over the concerns that you have brought up.
I love the Prime. Sure the GPS is non-existant and the WIFI is iffy, but it's a slick deal. The feel in the hands is priceless, and the performance is excellent. What if you return it and get something else in a couple of months and then that tablet also has issues? It's a revolving door with technology today. Don't like the product you have? Wait until tomorrow and there will be something better. I say stick with it. That's what I've chosen to do, and I've even committed to the dock.
Oh, and by the way. I distinctly remember that Best Buy was offering returns until the 24th of January on all tech purchased right before Christmas.
Holiday Return Policy
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If there is really nothing wrong with it other than known issues, sell it on eBay and make a profit. It is obvious to me from the OP that you are not really happy with it. No reason to keep it in the hopes you will start to like it.
Sent from my Transformer Prime TF201 using xda premium
I am in the same boat right now. According to best buy, anything purchased between dec 13th-dec 24th qualifies for the extended return date of jan 24.
I am hoping ICS on the 12th will help with the GPS, Wifi issues. If not my prime will be going back for sure. The wifi is a BIG issue as i am in hotels a lot also, GPS is not as big but still needed for some of the apps i run so would also be a deal killer.
Reading on other units it seems that the Toshiba Thrive 10" appears to be the most trouble free with good wifi and gps, many others seem to suffer from connection issues also. So confusing at times, spec wise the Prime is killer and the price is good but severely crippled with major problems - Lets hope ICS helps.
>it seems that the Toshiba Thrive 10" appears to be the most trouble free
For me, the Prime's #1 advantage remains the integrated keyboard dock. I need something that's light with good battery life and a good screen for writing (and straight writing of draft copies; cleanup/formatting work is done on my desktop).
If the Prime weren't available, I'd go for an ultrabook (probably a Zenbook UX31) and a Kindle Fire. Long story short: if you want to use the dock, then the Prime is the only choice. If you don't care about the dock, then there will probably be better choices available in the next few months.
djensen9367 said:
So confusing at times, spec wise the Prime is killer and the price is good but severely crippled with major problems - Lets hope ICS helps.
Click to expand...
Click to collapse
Hold on. The Prime is not "severely crippled". The GPS is not a component that allows the tablet to function, it's only an accessory. If the processor had an issue, say, burning up and rendering the tablet useless, I'd say that would qualify as severely crippled. And the WIFI works. No one anywhere has said that there WIFI just simply doesn't function.
MrGiggles said:
Click to expand...
Click to collapse
Really this is the second or third post I've seen this on today. Someone already let the OP know his "ERROR" this is like an overused tag line.
Im in the fence as well. As I said in another thread I don't want this to be the 2012 Blackberry playbook that store are dumping 6 mos from now. If the price point were lower id be more confident. But based on anything I think im keeping it. The dock will help keep it unique. A month from now if im discouraged there will still be ebay where prices stay higher longer.
Sent from my MB860 using Tapatalk
You have a TP so make your own call. Ignoring what the internet has to say, have YOU had a problem with the wi-fi reception. Or more to the point given your experience a hotels do you feel that the TP would have problems in the hotels you go to and would it be a deal breaker? If so return it. Is WEP critical for you? If so return it. Otherwise I would keep it.
The TP seems to be very close to stock so should be inline for easy upgrades. It is a risk the Asus will stop supporting it earlier thn we like but I think with the ICS upgrade we should be good for a while. I would be more worried about picking up a tablet with a heavily customized interface. They, in my experience, would be the more likely not to support android upgrades moving forward.
My TP wifi reception is on par with my Macbook air and GN so I have no complaints there. I would guess if the TP had accessing a hotel AP chances are the rest of my equipment, with the exception of my HP laptop, would also have problems.
GPS has been a bit less predictable but it is not a showstopper for me (though it is a disappointment) . If I used the TP for navigation in car I would probably invest in a stand and a external GPS puck. Again not optimal but acceptable for me.
Overall I am pleased with my purchase and the functionality it provides, especially when you include the keyboard dock. I tend not to use the dock on the go bit when I am at my desk I find myself continuing to use the TP where the xoom basically was just charging till I left my desk.
The screen is quite pleasant and a significant factor in the system. I have not used a lot of different tablets but from what I have seen the TPs screen is superior to most androietablets and on par with the ipad2.
Sent from my Transformer Prime TF201 using Tapatalk
There is this website like 1 Sale A Day called Woot and they had refurbished Toshiba Thrives 10" the other day with 90 day warranties. Me and my friend were looking into it but I had my heart set on this one and am glad I got the Prime. I have read people with problems and have read people who love it and have no problems at all. And GPS isn't a big deal for me on the tablet but I hope wifi is good. I have a small 1BR condo and my phone does great on wifi but sometimes has a little problem getting on my works wifi but I hope this does good when I am working. I hope I get a good tablet with nothing wrong and I can't wait to get it. I did kind of like the Toshiba Thrive cause of having a USB but I can deal with not having one here and I think I may eventually get the dock now. And I know here in 5-6 months more quad core tablets will be out but I had my Archos for a year so I plan on keeping this one for a pretty long time. LOL!
QUOTE=e.mote;21167477]>it seems that the Toshiba Thrive 10" appears to be the most trouble free
[/QUOTE]
@Rose4uKY
wynand32 said:
For me, the Prime's #1 advantage remains the integrated keyboard dock.
Click to expand...
Click to collapse
^^^^^
This.
Even when other Teg3 tablets come out (probably even the high res Asus) the most distinguishing feature of the Prime will be its keyboard dock. And that's a real important feature for quite a few people.
Ask yourself this. How important are the following features to you:
1) GPS
2) Super Strong Wi-Fi
3) An HD display
4) More RAM
5) Higher clock speed
6) Price
If 6 is important, other tablets are probably going to be more expensive. If having the latest and greatest is important to you, than other tablets will have 3, 4, and 5. If you're willing to pay more, you'll get those extra features along with 1 and 2. If the docks important you really don't have another choice. Everyone on a public forum has different needs and priorities so you're not going to get a definitive answer to your question.
For what it's worth, ever since the case issue went viral I haven't seen any price drop on the TF201. In fact it's now gone up by over $100 at Amazon and Ebay. Go figure, imo the demand is far higher than returns. If Asus comes up with a fix that works, it will bring back the doubting fans, no doubt.
---------- Post added at 10:07 AM ---------- Previous post was at 10:05 AM ----------
Wohooo! Luv your smile!
These threads are so LAME. I keep sitting hear reading all these complaints, undecisiveness, this or that. while I've been sitting here with my device since 12/22 enjoying it. other than GPS, mine has no issues. if so unhappy or whatever about it, just take it back end of story. wait till next device rolls around. then hope you won't be going through same ordeal against as all devices when first released has their bugs or gripes. Don't look for XDA to hold your hand and tell you everything going to be OK. Xda just tells you like it is. its completely understandable if issues affecting your device are too much for you. remember you can always exchange it also. plus people mostly commenting on wifi issues is blowing b.s. I've extensively tested my Prime against my Ipad and Atrix4g. Prime performs right on par with those as far as wifi speeds, strength, range, and stability goes.
Maybe you should read the positive transformer prime thread. where people such as your self was conicnced of this or that wrong. People reading all these posts on negative things. Then these people realized they are so glad they didn't let the negative things spread here on XDA about the Prime influence them. just take a look at all the testimonials in there..lol
Honestly. even once new devices come out, it won't be at the great value Prime is. expect them to be alot more expensive. Also whoever said March will show new devices comparable to prime out is mistaken. only device that has the best chance of being released around d that time is Ipad3. Apple has already just announced some big press conference or show coming up to announce something. More than likely ipad3 and Ipad mini.
---------- Post added at 01:27 PM ---------- Previous post was at 01:24 PM ----------
tedr44 said:
For what it's worth, ever since the case issue went viral I haven't seen any price drop on the TF201. In fact it's now gone up by over $100 at Amazon and Ebay. Go figure, imo the demand is far higher than returns. If Asus comes up with a fix that works, it will bring back the doubting fans, no doubt.
---------- Post added at 10:07 AM ---------- Previous post was at 10:05 AM ----------
Wohooo! Luv your smile!
Click to expand...
Click to collapse
no since in trying to convince the nay Sayers. Prime is already a success as its constantly selling out in preorders and price even went up on it. Prime will never be the ho touchpad or blackberry fail.....lmao.
mods should just start shutting down all these threads as they pop up or at least merge them with other ones. plus its in the wrong section..lmal
secret_skwerl said:
Ok so I have till tomorrow to return my Transformer Prime to Best Buy. Then it will be 14 days since I received it from bestbuy.com.
I'm truly concerned about the many issues that have been found on this device. Yes, I know it's new and yes, I know ICS is coming the 12th.
What my concern is, is that no matter of software tweaking will fix pogosticks in the hardware, or poor antenna placement (GPS, WiFi & BT), poor case design which interferes with the GPS signal. If it was just a GPS issue I would be like whatever I have my phone for navigation and it can determine my general location well enough for apps. The WiFi issue is a big one for me. I travel. I stay in hotels. Which don't always have the best of reception or signal strength for WiFi. I'm also disappointed that the WiFi doesn't play nice with WEP (Well, at least mine doesn't). Some offices I visit only have WEP setup. It is also troublesome it doesn't have 5 gHz Wifi, but not a deal breaker. I have typically always loved and enjoyed my ASUS products. I have been using their motherboards for years.
I don't have the money to invest into another device in 5-6 months. I'm at my wits end on this. I can see the potential but the possibility of this turning into a $500 misfit from the land of broken tablets is great. I need honest opinions and input. I have been trolling this board for weeks while waiting for it to come and i have seen people both happy and not with their Prime. I truly do not know what to do. Stick it out and take whatever lumps or bring it back and wait for the next round of Tegra 3 tablets.
Thanks in advance for your input.
Click to expand...
Click to collapse
You have till the 24th!!! I'm returning/swapping mine out for a nonfuckedup one too. I called bb yesterday. Its some special holiday return policy.
Lady on the phone was going to overnite me one but couldn't cuz there weren't any. Wha wha
I then called some stores....gonna get some inventory on the 9th!!! I'm in socal tho...
My GPS is botched and so is my serial number. But I LOVE this thing. Should be all good on the 9th
Modded by MBOK
Only you can make the decision. If you have doubts about your happiness with it, and your purchase isn't giving you the thrill you expected, then return it. If you like it, and don't think the issues will bother you then keep it.
Those who are trying to convince you to keep it remind me of a story many years ago. I was thinking of buying an early first generation VW diesel vehicle. An old man I knew owned one. When I asked him about it he bragged and bragged about the fuel mileage and all all the advantages. I couldn't wait to buy one. Soon after I did, all kinds of problems kept appearing, making me very unhappy, and I eventually sold it at a huge loss after several months, just happy to be rid of it. When I saw him again and told him about the problems, he agreed that he also had many. When I asked him why he had bragged on it so highly. His reply was, "Son, you know misery loves company!"
I'll never forget that. His quote does seem to be true at times.
Ok so this is my question:
If ASUS doesn't recall defected TF201 is it considered illegal?
Now think about this for a second, every year we see on the news that some gadget has some sort of defect and the company that created the product announces a recall to resolve this issue. ASUS has admitted there is a WiFi and GPS issue but is taking measures to deny it. Are ASUS's actions considered illegal since they are selling us products with known defects? Why hasn't the FCC or BBB required them to recall all the tablets that have these defects. My Transformer Prime came in today and I get about 1 bar right next to my router and it can't even keep a stable connection. On top of that, my 8MP camera is more blurry than my Galaxy Nexus 5MP camera. This tablet has severe hardware issues and after considering this, I think there could be a serious lawsuit involved.
Please comment, I would love to hear people's opinion.
Snwspeckle said:
Ok so this is my question:
If ASUS doesn't recall defected TF201 is it considered illegal?
Now think about this for a second, every year we see on the news that some gadget has some sort of defect and the company that created the product announces a recall to resolve this issue. ASUS has admitted there is a WiFi and GPS issue but is taking measures to deny it. Are ASUS's actions considered illegal since they are selling us products with known defects? Why hasn't the FCC or BBB required them to recall all the tablets that have these defects. My Transformer Prime came in today and I get about 1 bar right next to my router and it can't even keep a stable connection. On top of that, my 8MP camera is more blurry than my Galaxy Nexus 5MP camera. This tablet has severe hardware issues and after considering this, I think there could be a serious lawsuit involved.
Please comment, I would love to hear people's opinion.
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Click to collapse
This is an EXCELLENT question that I would love a lawyer or an expert answer because I would love nothing more then to sign up for this class action lawsuit and really stick it to these sons of *****es I am totally fed up with this.
Also you are forgetting the main thing false advertisment for advertising GPS in specs and then taking it out I think this would be the homerun swing here.
Nope, not illegal. gps issue is not a safety risk. Only time they are required by law is if it poses a danger.
However you can get then for false advertising. But, first you would have to make attempt to return the product. If they don't allow return then u can say it was misleading and they didn't make reasonable effort to correct their mistake.
Sent from my Galaxy S2
Your telling me, I had to wait forever just to get a DEFECTED product shipped to me that won't even be fixed. All they do is ship you another with a good 75% chance to have a defect as well. ASUS knows the new back will fix all the issues. I am getting sick of this because now I have to bring this back to Best Buy. Oh did I also mention the entire corner of my box was completely destroyed when I got my tablet...
ravizzle said:
Nope, not illegal. gps issue is not a safety risk. Only time they are required by law is if it poses a danger.
However you can get then for false advertising. But, first you would have to make attempt to return the product. If they don't allow return then u can say it was misleading and they didn't make reasonable effort to correct their mistake.
Sent from my Galaxy S2
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Click to collapse
But the action is not regarding a safety risk, rather, its paying for a product you didn't fully receive and I am not about to go return mine to get another that is broken; especially since they don't even have them in store at Best Buy. I am not waiting to have one shipped again.
Snwspeckle said:
Your telling me, I had to wait forever just to get a DEFECTED product shipped to me that won't even be fixed. All they do is ship you another with a good 75% chance to have a defect as well. ASUS knows the new back will fix all the issues. I am getting sick of this because now I have to bring this back to Best Buy. Oh did I also mention the entire corner of my box was completely destroyed when I got my tablet...
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Click to collapse
I never said anything of that sort. Idk if my writing was unclear.
I said u can return it, but if they don't allow you to get a refund, then u have a claim because of false advertising. Never mentioned exchanges at all.
Edit 6pm PST:
You asked if it was illegal and if they were required to issue a recall.
They don't have to issue a recall. If they want to they can.
Add per my understanding they said they removed gps from the list now, do they made reasonable attempts to address false advertising. If you bought before they did that, then you should be entitled to a full refund. If they deny such refund then you have a good case.
And when I say return, I mean return. Not exchange. If lack of gps is the prob, then the prime just isn't for you, maybe wait for the t700 which has plastic back.
Sent from my Galaxy S2
My opinion is that a handful of people called the Backplate Conspiracy Theorists who are dead set on going up against the Great Evil otherwise known as Asus would look like a bunch of fools.
False advertising that the tablet has......... aGPS? I'm still waiting for someone to show me where Asus advertised the Prime as having a dedicated unassisted GPS unit.
Your box got messed up by UPS, that that issue up with them.
And you return your product to the vendor you bought it from. That would be Best Buy.
IF YOU HAVE A LEMON, RETURN THE DAMN THING.
New back plate has nothing to do with the biggest problem of all.... Primes crash/rebooting and having video issues making them unusable at this point I could care less about the GPS and weaker WiFi signal.
jdbaker82 said:
New back plate has nothing to do with the biggest problem of all.... Primes crash/rebooting and having video issues making them unusable at this point I could care less about the GPS and weaker WiFi signal.
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Click to collapse
Well luckily my prime is fine, but if I was in your situation I would return or exchange my prime as it is obvious you got a bad unit.
Sent from my Galaxy S2
Snwspeckle said:
Ok so this is my question:
If ASUS doesn't recall defected TF201 is it considered illegal?
Now think about this for a second, every year we see on the news that some gadget has some sort of defect and the company that created the product announces a recall to resolve this issue. ASUS has admitted there is a WiFi and GPS issue but is taking measures to deny it. Are ASUS's actions considered illegal since they are selling us products with known defects? Why hasn't the FCC or BBB required them to recall all the tablets that have these defects. My Transformer Prime came in today and I get about 1 bar right next to my router and it can't even keep a stable connection. On top of that, my 8MP camera is more blurry than my Galaxy Nexus 5MP camera. This tablet has severe hardware issues and after considering this, I think there could be a serious lawsuit involved.
Please comment, I would love to hear people's opinion.
Click to expand...
Click to collapse
If its defective, return it. If it does not meet your standards, return it.
As far as the denying there is an issue part, they have come out and said in official press release that the design of the solid aluminum back degrades the signal. Its more design flaws then defects, not to say people have not had their share of mfg defects.
If customers are not happy they should speak out by not buying the products.
At the end of the day are you happy with what you got?
Loving mine so far, no mfg issues to speak of and wifi range is decent. I have not ran into an issues where I could not connect to wifi.
Sent from my Transformer Prime TF201 using xda premium
Snwspeckle said:
Your telling me, I had to wait forever just to get a DEFECTED product shipped to me that won't even be fixed. All they do is ship you another with a good 75% chance to have a defect as well. ...........
I am not waiting to have one shipped again.
Click to expand...
Click to collapse
You think that 75% of the Primes are defective? The tablets that no vendor can keep in stock? The same tablet you waited forever to get? The one you wont wait to get replaced?
Did I just read someone else thinks they are defective because of the rebooting after the OS update?? You do realize this is happening to a very very small number of devices, right?
Get a grip. Look around. Do some research. MOST of the articles written about problems with the Prime refer right back to here - this site, xda. Almost everything else written, reviews, consumer reactions, buyers, etc are loving their new Primes. We are NOT the average consumer of these types of devices.
Really folks. Put yourself out of this misery and return them for a refund or exchange. You may not want to keep, others do, you can make money on it by selling it on ebay.
Class action law suit over a friggin tablet that reboots after an OS update. Ridiculous. Have the FCC force a recall on a tablet. A TABLET!!!
slugbug2010 said:
Class action law suit over a friggin tablet that reboots after an OS update. Ridiculous. Have the FCC force a recall on a tablet. A TABLET!!!
Click to expand...
Click to collapse
The class action lawsuit would be under the false advertising part of removing a GPS from specs. Just curious though from your tone it seems like you think this is not a big deal that roughly 20% of Primes right now have a constant locking up and rebooting issue rending them unusable with no way to fix them not even factory resets?
There could be grounds for a civil suit if ASUS falsely advertised the capabilities of the device and/or breached their implied warranty because the Prime is not fit for the purpose for which it was sold. I'm not a lawyer but I've been in business for about 20 years and that's my understanding of the relevant legal concepts.
I think that for the period of time prior to ASUS changing their marketing of the Prime as including "GPS" (I don't remember any marketing materials specifying aGPS), they could be liable for breach of implied warranty and subject to a class action suit (or individual action, although the costs would likely be prohibitive for most people and not worth the time). Bottom line is that a reasonable and fairly knowledgeable person would assume that the GPS would work well enough for one of its primary common purposes, i.e., navigation, unless ASUS had specified otherwise.
This would only be available to anyone who purchased their Primes before ASUS changed their marketing. It would be hard to prove which customers who purchased the Prime prior to this date were aware of the GPS issue, because it's not as if ASUS sent an email to every registered customer letting them know of the defect and offering a solution. Therefore, a class action suit would likely include everybody who purchased their Prime prior to an established date regardless of whether they COULD HAVE known about the GPS issue within any return period. It's not as if most people visit forums like this one or read the ASUS Facebook page and are therefore aware of the problem. ASUS could post notice of the issue by taking out ads in newspapers, issuing press releases, etc., but to my knowledge they've done none of that.
Indeed, the fact that ASUS did publicly, albeit not widely, admit the design error works against them. They've admitted culpability and haven't yet offered compensation to those who might have been harmed. The generally poor wifi performance contributes to that harm, or at least to evidence of a design flaw that makes the Prime less fit for its purpose as a mobile connected device. Toss in the redesign of the case in the TF700 that's obviously aimed at improving radio performance, and ASUS would have a hard time claiming they're not aware of any issues.
I'm still expecting ASUS to do something, up to and including what they've said they'll do in Taiwan, that is, offer an extended return policy. They could head off a class action lawsuit simply by offering to give everyone's money back who purchased a Prime before they changed their marketing of it. The coverage date remains up in the air, in my opinion, because retailers still list GPS in the specs and the packaging itself lists GPS. It's hard for them to argue that they're no longer marketing it as a GPS-enabled device (again, specifically NOT an aGPS device) when their own packaging still lists it as a feature.
Again, I'm not a lawyer, but I've seen class action suits succeed based on far less clearly justified claims. I would be shocked if there isn't a class action suit if ASUS doesn't respond soon.
Sent from my Transformer Prime TF201 using Tapatalk
slugbug2010 said:
You think that 75% of the Primes are defective? The tablets that no vendor can keep in stock? The same tablet you waited forever to get? The one you wont wait to get replaced?
Did I just read someone else thinks they are defective because of the rebooting after the OS update?? You do realize this is happening to a very very small number of devices, right?
Get a grip. Look around. Do some research. MOST of the articles written about problems with the Prime refer right back to here - this site, xda. Almost everything else written, reviews, consumer reactions, buyers, etc are loving their new Primes. We are NOT the average consumer of these types of devices.
Really folks. Put yourself out of this misery and return them for a refund or exchange. You may not want to keep, others do, you can make money on it by selling it on ebay.
Class action law suit over a friggin tablet that reboots after an OS update. Ridiculous. Have the FCC force a recall on a tablet. A TABLET!!!
Click to expand...
Click to collapse
Agreed, I wonder if some of these people threatening legal action ever discovered women at some point in their lives. I wouldn't want these disgruntled cry babies exchanging their "defective" products. I would rather they get their money back and once and for all put an end to their misery.
jdbaker82 said:
The class action lawsuit would be under the false advertising part of removing a GPS from specs. Just curious though from your tone it seems like you think this is not a big deal that roughly 20% of Primes right now have a constant locking up and rebooting issue rending them unusable with no way to fix them not even factory resets?
Click to expand...
Click to collapse
unfortunately you cant class action on the false advertising unless they deny u from returning your tablet (within a reasonable time frame) for a refund. This is because asus has gone out and acknowledged and corrected the issue. they made a reasonable effort to correct their mistake.
And also on second thought, the device is in fact equipped with a gps sensor (it just sucks due to aluminum body) so the false advertising isnt really that strong of a case in the first place. The device does get a gps signal (although weak and horribly unusable when not on wifi)
Sent from my Transformer Prime TF201 using xda premium
Lock ups and reboots happen were acting like nothing ever happens when sh*t like this goes out to the masses. All and i mean all updates and os upgrades will have bugs. Ios had them android has them windows has em. Asus has been the only company on the android side that has released more updates to their products than any other company. If you dont like what you got return the damn thing and stop the QQ.
Sent from my SPH-D710 using xda premium
jdbaker82 said:
The class action lawsuit would be under the false advertising part of removing a GPS from specs. Just curious though from your tone it seems like you think this is not a big deal that roughly 20% of Primes right now have a constant locking up and rebooting issue rending them unusable with no way to fix them not even factory resets?
Click to expand...
Click to collapse
I'd love to know where you guys get your numbers from.
I would much rather ASUS developcement back with the plastic strip like on the TF 700 that could be installed by Best Buy for about $25.00. While it should work correctly out of the box, I would galdly spend $25. to replace the back.
Itaintrite said:
I'd love to know where you guys get your numbers from.
Click to expand...
Click to collapse
You know that 93.7% of all statistics is made up, right?
---------- Post added at 07:05 PM ---------- Previous post was at 07:01 PM ----------
What is a defected TF201?
Seriously, guys, if you are so passed off with Asus, return it already. It's just a tablet.
joehanratty said:
I would much rather ASUS developcement back with the plastic strip like on the TF 700 that could be installed by Best Buy for about $25.00. While it should work correctly out of the box, I would galdly spend $25. to replace the back.
Click to expand...
Click to collapse
Two problems with this:
1) It's not just a backplate. It's the back frame, with stuff built onto it. If it were a piece that was pried/screwed off and could be easily swapped out, maybe, but if you go look at the teardowns for this, you'll see this isn't the case.
2) Best Buy?? I wouldn't trust them to replace an external keyboard for a desktop, much less let them tinker inside a tablet, lol. Plus, in addition to their crappy quality of repair services, their prices are horrible. They charged money to pair bluetooth headsets to phones! D:
lol, ranting aside, welcome to XDA and enjoy your stay. Feel free to keep throwing out ideas, and watch out for the trolls. Usually they're pretty reserved, but the Prime situation has them out in force!
Itaintrite said:
I'd love to know where you guys get your numbers from.
Click to expand...
Click to collapse
Its a estimate based on a poll on XDA and its not just a couple its hundreds of Primes effected.
Greetings all,
There seems to have been alot of confusion on the Prime's status in the market. I for one can state that Best Buy has NOT fully removed it from their system, and it can still be ordered and exchanges can be made!
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This was done two days ago, and ask you can tell, the CS rep was able to locate it in their system, to send me a new one. I really love this product, and I will post this in the positive Prime thread as well.
Also, of course new models will come out. I personally would take a 201 of the 700. Why? The design is amazing. I don't use GPS unless I am on a internet connection, and I never have before. (Besides, I don't know if its just me, but Maps won't even open for me if I don't have a internet connection. It just says please connect to use Maps, and the app closes.). The Wifi and Bluetooth issues that existed has been fixed. While GPS is lackluster, at least it was included. Just look at the 183206 views of this Apple topic about no GPS in the Wifi iPad 2. (http://bit.ly/wSuep7). People were furious! Apple did "****" to announce why it was not included. At least ASUS made a public statement, said the type of metal was not giving GPS the proper performance it needed.
I believe ASUS's plan WAS to included GPS all along, and it was NOT to be used as a MAIN feature. If you caught in the middle of no where, without internet, it was your last resort. If you had an iPad, you were SOL. So thank you ASUS for including it.
Hell, if you are gonna wait for the 700, the iPad 3 will be out by then. And when it doesn't have GPS and its lacluster, here have the iPad 3.5 with a .5 more megapixals in the camera. But then CES 2013 is only a few more months away, lets wait till then. Catchin my drift? Make use of that quad core goodness you have, and feel safe that just cause a new item comes out does not render your device useless.
While I don't call this a "rant", I do hope I explained it to the best ability I can, in my view, of this whole issue. Please post your comments below, and make them constructive. I don't come to XDA to post on what the hell you think of ASUS. This is forum is for general discussion, not taking advantage of insurance exchanges, *****ing out people that are just trying to help you, etc.
I plan to use my dock, Prime, and case for my Prime for a good two years during school.
ASUS lover, and non-fanboy,
Timothy
The Champagne was completely removed from BestBuy.com (as of a week ago). The Grey one was never removed (except for a week or two back in early December if I remember correctly).
Rumour is that there won't be an iPad 3 this year, just an iPad 2.5 with enhanced screen and processor. Don't expect a ground breaking release from Apple.
Mubble said:
Rumour is that there won't be an iPad 3 this year, just an iPad 2.5 with enhanced screen and processor. Don't expect a ground breaking release from Apple.
Click to expand...
Click to collapse
I know which panel they are using.. cough cough..
When I looked on best buy's site they didn't show any were available to order about 2 weeks ago. The CSR told me that for some reason they had plenty of stock in their warehouse but for some reason the website never showed they were available to order. Mine is coming on Tuesday according to my UPS tracking number. It is the gray version which is fine with me, I just hope it is a bug free one.
My guess is they are keeping the remaining stock as mostly replacements to the people who already have bought them. When they get the stock with the updated boxes to reflect no GPS they will start selling those in the stores.
---------- Post added at 06:51 PM ---------- Previous post was at 06:49 PM ----------
Gary Key said:
I know which panel they are using.. cough cough..
Click to expand...
Click to collapse
Hmm, that would mean not as big of a resolution increase as some people seem to think. It would also mean that Asus is going to have a hard time keeping the TF700 in stock.
I wish I could find a champagne or grey here in Atlanta so I can get accidental coverage for my wife. Them putting back online will be cool too.
Gary Key said:
I know which panel they are using.. cough cough..
Click to expand...
Click to collapse
Ha ha...NICE!
Evo_Shift said:
My guess is they are keeping the remaining stock as mostly replacements to the people who already have bought them. When they get the stock with the updated boxes to reflect no GPS they will start selling those in the stores.
---------- Post added at 06:51 PM ---------- Previous post was at 06:49 PM ----------
Hmm, that would mean not as big of a resolution increase as some people seem to think. It would also mean that Asus is going to have a hard time keeping the TF700 in stock.
Click to expand...
Click to collapse
By the time A700 is out, they won't be the only one with 1080p screens. Acer has a prototype, so do Lenovo.
Gary Key said:
I know which panel they are using.. cough cough..
Click to expand...
Click to collapse
is really going to be the ridulous high Res. screen rumored or more closer to prime or new model tf-700?
demandarin said:
is really going to be the ridulous high Res. screen rumored or more closer to prime or new model tf-700?
Click to expand...
Click to collapse
Rumours are of a 2048 x 1536 resolution panel. That's 50% more pixels than the Tf700. Might be out of date news though.
I work for Best Buy and in our internal inventory system, they took alot of stuff related to the Prime out of the system, like the Grey 32GB. It makes for a bad experience when someone asks me where to get one and I have the SKU and I know where to find it in the backend of the system too and it's INTENTIONALLY removed. Now I can't even look at what other stores in the district might have it. Awesome.
Sent from my SPH-D710 using Tapatalk
Itaintrite said:
By the time A700 is out, they won't be the only one with 1080p screens. Acer has a prototype, so do Lenovo.
Click to expand...
Click to collapse
I meant more that Apple seems to be in bed with suppliers and if ASUS is using the same display Apple has chosen then ASUS is most likely the company that is going to have a hard time getting supplied with them.
Gary Key said:
I know which panel they are using.. cough cough..
Click to expand...
Click to collapse
1080p?
I just wish that they had a replacement for me. I asked for a replacement, I really wanted a replacement. They didn't have any and she couldn't find one for me.
If I could have had my last Prime, Minus the "Serial Number Unknown" Problem, I would have been so happy. I would have taken a replacement in a minute, they just didn't have one.
Now, the problem is, I have $140 in Gift Cards at Best Buy, all gifts from the holidays, and I basically have to buy it at Best Buy cause there is nothing else there I want to spend my money on.
-viperboy- said:
I work for Best Buy and in our internal inventory system, they took alot of stuff related to the Prime out of the system, like the Grey 32GB. It makes for a bad experience when someone asks me where to get one and I have the SKU and I know where to find it in the backend of the system too and it's INTENTIONALLY removed. Now I can't even look at what other stores in the district might have it. Awesome.
Sent from my SPH-D710 using Tapatalk
Click to expand...
Click to collapse
do you know if best buy finally got some cases in for the prime? last time I checked they only had ipad2, Samsung galaxy 10.1, and Toshiba thrive cases. I might have to end up ordering one online if I can't find one in a store. I ended up by a Targus netbook style case but its more of a travel pouch. I need a case to slip this into that I can leave it on it. I still find myself being extra careful as not to drop it. Any case I get would being able to go onto the prime and also fit inside the Targus netbook style case/pouch.
I'm still trying to find a keyboard dock.. maybe I'll be able to find one eventually..
Gary Key said:
I know which panel they are using.. cough cough..
Click to expand...
Click to collapse
Do tell....lol! A big welcome and thanks Gary. It would be great to have ya stay around.
Sent from my Transformer Prime TF201 using Tapatalk
demandarin said:
do you know if best buy finally got some cases in for the prime? last time I checked they only had ipad2, Samsung galaxy 10.1, and Toshiba thrive cases. I might have to end up ordering one online if I can't find one in a store. I ended up by a Targus netbook style case but its more of a travel pouch. I need a case to slip this into that I can leave it on it. I still find myself being extra careful as not to drop it. Any case I get would being able to go onto the prime and also fit inside the Targus netbook style case/pouch.
Click to expand...
Click to collapse
Atleast in my store, we haven't gotten any in. You're honestly going to be better off getting it from somewhere else because of lack of inventory.
Sent from my SPH-D710 using Tapatalk
-viperboy- said:
I work for Best Buy and in our internal inventory system, they took alot of stuff related to the Prime out of the system, like the Grey 32GB. It makes for a bad experience when someone asks me where to get one and I have the SKU and I know where to find it in the backend of the system too and it's INTENTIONALLY removed. Now I can't even look at what other stores in the district might have it. Awesome.
Sent from my SPH-D710 using Tapatalk
Click to expand...
Click to collapse
When was it "removed"? It clearly was there 48 hours ago for me. lol
detta123 said:
When was it "removed"? It clearly was there 48 hours ago for me. lol
Click to expand...
Click to collapse
In RSS or online?
Sent from my SPH-D710 using Tapatalk
Recently Clove Technology managed to grab hold of some stock of the Asus Prime and with all the issues surrounding the model they decided to carry out extensive tests on the stock they held.
The end result is they are not happy with the overall result and have concluded they will not be selling the Asus Prime at this moment in time.
Personally I think it is a bold and solid message they will send back to Asus and a credit that here we have the only seller who will stand up to Asus by showing although they are not an Asus Sales Partner they do have a louder voice in the selling of Mobile devices. That message will be picked up by the mobile industry at large... A message a lot of us want to pass back.
Great B***s Clove.
Here below is the message Clove are sending to all who pre-ordered the Prime with Clove:-
We are contacting you regarding the interest you expressed in the ASUS Transformer Prime 32GB model.
Stock supply has been a real issue and good levels of stock are not expected until late February/March.
However we have been able to obtain some stock sooner than expected; but because of complaints of faults with the model we took the decision to thoroughly test stock before fulfilling any orders.
We are at this time not satisfied that all units we could provide you with are working correctly, and performing to the standard we expect of the unit.
We have therefore taken the decision until further notice stop selling the ASUS Transformer Prime.
If in time we feel that the situation has changed and we are happy to sell the Prime, we will email you to let you know that we are once again accepting orders.
We apologise that this is the situation but trust you understand our reasons for doing so.
The Clove Technology Sales Team.
Got this too, been waiting for ages, was a bit disappointed but the more I think of it the better...
Didn't want my Prime delivered all the way to Gibraltar for it be a faulty product because returning it/RMAing it is a nightmare from Gibraltar.
I plan to wait till the issues iron themselves out, like that I will be able to save up my money better and not end up skint when I buy it
Bravo for Clove!
It's a tough decision to make when there's such a feeding frenzy over a new device. They've certainly earned my respect by doing this.
Asked them if they were going to blog about the tests they made and the results, they replied and said that at this moment they won't be revealing anything.
neoghio said:
Asked them if they were going to blog about the tests they made and the results, they replied and said that at this moment they won't be revealing anything.
Click to expand...
Click to collapse
I wonder why?
Absurd! Asus has said that it is mostly your imagination! Remember unless you got some of the first shipments, the boxes dont say GPS,! And who would ever use wifi on a wifi only tablet? Anyone who uses wifi should just go buy a laptop. Tablets aren't meant for wifi.
... and soon they will have to label it "Single Core Tegra 3 chip*"
*with a random possibility that maybe the chipset will supoort operating the other 3/4 cores
I'm not sure I agree with all of this. Not having a go a Clove but just playing devil's advocate here:
- Clove blog about lack of stock and build issues
- ASUS post on FB to ignore Clove and that they are not an official supplier
- Clove can't get stock (either because they have been pushed down the list or because they were never on the 'list')
- Clove email people saying we can't deliver because we're unhappy with the quality. We might deliver next month...
Clove have no responsibility for testing. If buyers have a problem they can return for full refund, or if Clove were too concerned by this they could hold back 20% of stock to cover returns of faulty units.
They also state that they might supply them in time. What will time give them? - ASUS aren't going to rebuild the thing so any faults will be permanent ones.
Sounds to me like sour grapes or a lack of supply that they aren't owning up to.
PS No disrespect at all intended to the OP.
If I were a reseller of any product and I would be made aware of possible issues with the product I would definitely run my own investigation and decide whether I want to carry the product or not.
It's not just ASUS taking the hit on returns, it's also resellers having to deal with the logistics and the dented image.
PS I am not a customer or representative of Clove's, they don't have shops in my country, and I am not certain they actually did what they said but I would encourage all resellers, big and small, to test the Primes prior to dispatching to customers... as best they can.
remics said:
If I were a reseller of any product and I would be made aware of possible issues with the product I would definitely run my own investigation and decide whether I want to carry the product or not.
It's not just ASUS taking the hit on returns, it's also resellers having to deal with the logistics and the dented image.
PS I am not a customer or representative of Clove's, they don't have shops in my country, and I am not certain they actually did what they said but I would encourage all resellers, big and small, to test the Primes prior to dispatching to customers... as best they can.
Click to expand...
Click to collapse
Except that they won't be revealing anything.
Secret tests with secret results? Our protector or sour grapes?
Sent from my Transformer Prime TF201 using Tapatalk
I, too, would love for them to publish their results. I am a firm believer in the fact that the number of faulty Primes out there (processor, wifi, gps, screen etc) is far greater than Asus would like us to believe. Considering the various polls on this forum it is my own estimation that at least half of the Primes suffer from one or a combination of manufacturing/parts defects.
If a reseller with a decent stock were to carry out extensive tests over 100-1000 units and post their findings I think it would really ruin Asus' claims of "only a small percentage of units display this behavior".
I guess if we bombard their twitter/facebook/google+ we might pressure them to reveal what they did?
Bravo for Clove?
Not really, unless they won't sell because of weak GPS, majority of TF201's work relatively well. Sure they are not perfect devices, but they work.
I wonder if there's some other reason why Clove is not selling, such as simply not having enough stock.
Col.Kernel said:
Bravo for Clove!
It's a tough decision to make when there's such a feeding frenzy over a new device. They've certainly earned my respect by doing this.
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Quoted for Truth!
Great to see a site standing up and more worried about their Reputation, than selling a hot, but flawed, product. I know some people will swear they have a perfect unit (or one with only minor issues) but many of these devices have shipped with many issues (light bleed, GPS, WIfi, Serial Number Unknown, ICS Rebooting, lockups, etc). If I were a company, I wouldn't sell it right now either.
Life goes on. Asus will still sell primes. They will continue to make money. Everything isn't always what it seems. Might be ore to this story than people think.
remics said:
I, too, would love for them to publish their results. I am a firm believer in the fact that the number of faulty Primes out there (processor, wifi, gps, screen etc) is far greater than Asus would like us to believe. Considering the various polls on this forum it is my own estimation that at least half of the Primes suffer from one or a combination of manufacturing/parts defects.
If a reseller with a decent stock were to carry out extensive tests over 100-1000 units and post their findings I think it would really ruin Asus' claims of "only a small percentage of units display this behavior".
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Not likely a big enough sampling to reflect the amount of primes produced. I'm assuming there are 40,000 to 100,000 primes out of the factory already, and will be real mad if it's only 10k
Sent from my Transformer Prime TF201 using Tapatalk
Haha. Good for Clove. Asus just got ***** slapped, and they deserve it.
kristovaher said:
majority of TF201's work relatively well. Sure they are not perfect devices, but they work.
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You hit the nail on the head. All of the returns and exchanges are costing resellers a fortune. Why should Asus or the Prime be given any special consideration when compared to other devices? They're all supposed to perform the same and within very narrow tollerances. Something went horribly wrong with the Prime: trouble meeting production targets, spec changes after sales start, devices performing differently from each other in the same lot, display issues (dead pixels, screen bleed, varying color temperatures), random reboots, failed updates, and the list goes on. Clove's profit margin is narrow and if 1/3 of the devices they sell end up returned they'll barely break even. If the return and exchange rates continue in the U.S. I'd expect similar responses from resellers here too.
P.S. - I've bought tons of stuff from Clove. They're one of the best UK resellers to deal with for importing devices to the U.S. They typically do analysis on hot devices and are staffed by people that are really in to electronics. They've never done anything like this before so it would be hard to understand why they would suddenly single out one device unless something's really wrong.
Well god bless the capitalism of the USA (cronnie or not...LOL). Let me decided what to do with my money.
Like thousands of others I am perfectly happy with my Prime, and I am really happy I had the opportunity to get one. I heard all the horror stories at my time of purchase, but thank god i was allowed to decided for myself,
I can understand that maybe they didnt want to deal with ANY returns, and I feel for any of you guys that were waiting for one,
Sent from my fully functional TF201 Transformer Prime
You see in business, the last thing you want is returns. Sure you need it to survive, so customers think it's a good business/store and all, but with returns, it's always a hassle. So I can understand clove not wanting to deal with this as it seems a good number of primes have problems. Hence a lot of returns.
$1 gets you a reply
"Who said they cannot return their products for the GPS issue? If the user did not cancel his order after the announcement, refuse shipment, return the product or contact us for a refund due to the GPS being pulled then what would you say of the user? And also, I would be careful about believing everything you read as those statements might be from a member of the law team. "
Quote from Gary Key
So, has anyone successfully received a full refund by Asus? If so, any info on where/how to receive such refund? Any info will be great.....
I bought my tablet from gamestop Gary mentioned that he could help getting a refund but I never heard anything else from him.
I would also like information on a refund. I rather wait for something that works 100%. At this point I don't know if I should wait n see how the law suit turns out, I have a feeling that something good will happen for us customers.
Subscribed. I am interested in this too.
Sent from my SAMSUNG-SGH-I717 using xda premium
Likewise
Sent from my Transformer Prime TF201 using Tapatalk
xxgmon3yxx said:
At this point I don't know if I should wait n see how the law suit turns out, I have a feeling that something good will happen for us customers.
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Yes, five years from now we'll get offered a $10 coupon for a new ASUS product, whether or not we actually suffered any damages. The plaintiff's lawyers will get millions.
Sent from my Transformer Prime TF201 using Tapatalk
wynand32 said:
Yes, five years from now we'll get offered a $10 coupon for a new ASUS product, whether or not we actually suffered any damages. The plaintiff's lawyers will get millions.
Sent from my Transformer Prime TF201 using Tapatalk
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I don't think they will get millions. More like it might just turn into class action lawsuit. Have you heard about the class action lawsuit against iPhone 4.
wynand32 said:
Yes, five years from now we'll get offered a $10 coupon for a new ASUS product, whether or not we actually suffered any damages. The plaintiff's lawyers will get millions.
Sent from my Transformer Prime TF201 using Tapatalk
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EXACTLY right!
Proud owner of a Transformer Prime on Tapatalk.
Contacted Gary,yesterday, about getting a full refund from Asus, . Explained I could live with light bleed and sub-par wifi performance. Expecting Asus to fix the GPS issue, I kept my Prime past the Bestbuy 14 day window. I believe in getting what was advertised at time of purchase, which was GPS, not Limited GPS or Hamstrung GPS. Instead, as we all know, Asus has swept the issue under the rug and this is one thing I cannot live with.
I have contacted Asus about a refund and so far the only resolution they have offered is to set up an RMA...............do they now have a fix for the GPS?
mattgru said:
Have you heard about the class action lawsuit against iPhone 4.
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Yes, what a pointless exercise that turned out to be. Yay we won, here have 15 bucks or a case, just like apple offered before all the nonsense.
rdalev said:
Contacted Gary,yesterday, about getting a full refund from Asus, . Explained I could live with light bleed and sub-par wifi performance. Expecting Asus to fix the GPS issue, I kept my Prime past the Bestbuy 14 day window. I believe in getting what was advertised at time of purchase, which was GPS, not Limited GPS or Hamstrung GPS. Instead, as we all know, Asus has swept the issue under the rug and this is one thing I cannot live with.
I have contacted Asus about a refund and so far the only resolution they have offered is to set up an RMA...............do they now have a fix for the GPS?
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Yea, same with me.. I called their customer service.. and that's all I got.
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As already said, those interested in refunds should publicize Gary Key's comments more widely to other blogs and hold him accountable for his offer. A follow-up with CNet's Eric Franklin, author of the CNet interview, should be a first step. Do not take no for an answer; get off your fat butt to get a response yourself, instead of waiting for somebody else to do the work for you. Don't be a coward, it's your money.
With the ongoing suit, if you don't get an affirmative response from Gary Key or Asus, you can also contact the plaintiff's attorneys to assist them in their discovery effort. Reneging on a public offer of refund would be fairly damaging evidence.
For those late to the party, Gary Key, Technical Marketing Manager of Asus, has a standing refund offer for anyone dissatisfied with the GPS performance in their Transformer Prime, in the recent (Feb 17, 2012) CNet interview.
http://news.cnet.com/8301-1035_3-57373634-94/putting-the-transformer-prime-in-perspective/
"We discovered that due to the all-aluminum unibody design structure, the GPS performance was not satisfactory for all users, especially those wanting to use the device as a true GPS and not in aGPS mode. We took the only step possible in this case and removed GPS from the official specifications shortly after the unit went on sale. We apologized for this inconvenience and offered to assist users who wanted to return the unit after the announcement." [emphasis added]
Gary was quick to hook me up with a refund maybe you guys just arnt complaining enough and you have to act like me lol
jdbaker82 said:
Gary was quick to hook me up with a refund maybe you guys just arnt complaining enough and you have to act like me lol
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Did you get refund from your dock.and taxes too? I'm not anticipating many problems, just want to clear things up.
RipplingHurst said:
Did you get refund from your dock.and taxes too? I'm not anticipating many problems, just want to clear things up.
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Yes dock and taxes I made a copy of receipts from both and put then both in a box and used the fedex label they setup for me.
Figured it's the weekend and from the sounds of it, I'm sure Gary could use a break.
Will give him a couple of days to respond before contacting him again !
Doktaphex said:
Yes, what a pointless exercise that turned out to be. Yay we won, here have 15 bucks or a case, just like apple offered before all the nonsense.
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I guess it depends on how you look at it. First, Apple defended their position. Then they caved and offered a bumper case that, with shipping, probably cost them $5. From the lawsuit, they'll be paying iP4 users $15 cash. It's hard to identify how many have been sold but let's guess 50MM. Assuming 35MM file a claim; Apple will pay out $525MM. Which do you think they'll take in to consideration when developing, testing, and releasing future products? Some flak from customers which they originally denied? Or, half a billion dollars in lost profit? Apple was hoping antenna-gate would just die down on its own, the lawsuit(s) kept it visible and in the public eye. For a company that prides itself on design, that was probably a bigger hit than the dollars.
Long story short, these suits rarely net big bucks for the plaintiffs but they're a hell of a lot better than allowing $1B companies to self-police themselves which led Apple (and Asus) to reach their original determinations that "there was nothing wrong." And there’s a difference between the Apple and Asus cases. The iP4 had to be held in a specific and awkward position to have the problem occur. GPS on the Prime is just FUBAR and so is wireless on some devices. Remedies vary depending on severity so it’s not unheard of for refunds or exchanges to be offered where problems greatly impact usability.
---------- Post added at 09:37 AM ---------- Previous post was at 09:25 AM ----------
demandarin said:
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If you're going to use pics to make your points, can you at least resize them? It's a mobile device forum and your pics take up 3/4 of the display.
Anyway, you'll be the first in line to exchange your used Prime for a new TF700 if that's offered as an option and will gladly except free money if that too is an option. So will everyone here whether they're for or against a lawsuit. So, lighten up on the hypocrisy.
BarryH_GEG said:
I guess it depends on how you look at it. First, Apple defended their position. Then they caved and offered a bumper case that, with shipping, probably cost them $5. From the lawsuit, they'll be paying iP4 users $15 cash. It's hard to identify how many have been sold but let's guess 50MM. Assuming 35MM file a claim; Apple will pay out $525MM. Which do you think they'll take in to consideration when developing, testing, and releasing future products? Some flak from customers which they originally denied? Or, half a billion dollars in lost profit? Apple was hoping antenna-gate would just die down on its own, the lawsuit(s) kept it visible and in the public eye. For a company that prides itself on design, that was probably a bigger hit than the dollars.
Long story short, these suits rarely net big bucks for the plaintiffs but they're a hell of a lot better than allowing $1B companies to self-police themselves which led Apple (and Asus) to reach their original determinations that "there was nothing wrong." And there’s a difference between the Apple and Asus cases. The iP4 had to be held in a specific and awkward position to have the problem occur. GPS on the Prime is just FUBAR and so is wireless on some devices. Remedies vary depending on severity so it’s not unheard of for refunds or exchanges to be offered where problems greatly impact usability.
---------- Post added at 09:37 AM ---------- Previous post was at 09:25 AM ----------
If you're going to use pics to make your points, can you at least resize them? It's a mobile device forum and your pics take up 3/4 of the display.
Anyway, you'll be the first in line to exchange your used Prime for a new TF700 if that's offered as an option and will gladly except free money if that too is an option. So will everyone here whether they're for or against a lawsuit. So, lighten up on the hypocrisy.
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Well said.
BarryH_GEG said:
Anyway, you'll be the first in line to exchange your used Prime for a new TF700 if that's offered as an option and will gladly except free money if that too is an option. So will everyone here whether they're for or against a lawsuit. So, lighten up on the hypocrisy.
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Guarantee , if Asus offers a full refund or some type of exchange for a new TF700, just about all the ,"How dare you denounce the Holy Grail of Tablets Crowd", will be first in line !
shinzz said:
Yea, same with me.. I called their customer service.. and that's all I got.
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ignore this