My lovely new shiny prime has now got 2 dead pixels on different parts of the screen. Does this warrant a return to PC world in Swansea or is this acceptable as it is under the number that is set as standard as faulty unit. Going to try the GPS outside son on a clear nice night to see how it performs
Sent from my Transformer Prime TF201 using Tapatalk
return it. I wouldn't take a dead pixel for a new unit.
I would say 1 dead pixel is enough. Its up to you. If it bothersyou or is in a bad spot (like the middle of the screen)
Sent from my Transformer Prime TF201 using xda premium
I have a few I think it was about 6 and it's now down to 4 they are very spread out and can't be noticed unless you are on a boot screen or a similar black screen and you look really close!
Sent from my PC36100 using Tapatalk
Thanks for that, looks like a trip to my local PC world for a swap or refund tomoz afternoon
Sent from my Transformer Prime TF201 using Tapatalk
I just swapped mine at Best Buy because it had only 1 dead pixel. It was really annoying, and for $500 it shouldn't have any.
Try a pixel fixer app first lol
Sent from my PC36100 using Tapatalk
I had to return my first one. It had two suck pixels right in the center. One red and one green. Hoping the next doesn't have any but it seems from the comments on this board it is very common. If i have to return a second one i will not be buying a third.
PC World took it straight back with no problems and gave me a full refund.£500 richer now and not sure what to do? Buy another one or wait for a newer version,,
potsykate said:
My lovely new shiny prime has now got 2 dead pixels on different parts of the screen. Does this warrant a return to PC world in Swansea or is this acceptable as it is under the number that is set as standard as faulty unit. Going to try the GPS outside son on a clear nice night to see how it performs
Sent from my Transformer Prime TF201 using Tapatalk
Click to expand...
Click to collapse
I agree with everyone who responded to this post. If you're not happy with your device, exchange it.
There is a warranty card that came in the box that explains what ASUS considers as their TFT Display defect policy.
Minimum defect requirements for service:
3 bright dots or 5 dark dots or 8 bright and/or dark dots in total; or
2 adjacent bright dots or 2 adjacent dark dots; or
3 bright and/or dark dots within an area 15 mm in diameter
Just curious, does this video fix anyone's dead pixel problem?
http://www.youtube.com/watch?v=6GwrHzjgFtw&feature=youtube_gdata_player
Sent from my Transformer Prime TF201 using Tapatalk
I have 1 dead pixel that I can't stand. Would RMA'ing to NewEgg for an exchange be faster? Or should I just have a warranty repair?
idk asus wont fix just one dead pixesl unless its a dark spot which must suck
i have like 4 white spots and they are not noticable lol
Sent from my Transformer Prime TF201
Pizza4Breakfast said:
I have 1 dead pixel that I can't stand. Would RMA'ing to NewEgg for an exchange be faster? Or should I just have a warranty repair?
Click to expand...
Click to collapse
newegg has an 8 dead pixel policy on lcds. Not sure if tablets are part of that or not though.
Evo_Shift said:
newegg has an 8 dead pixel policy on lcds. Not sure if tablets are part of that or not though.
Click to expand...
Click to collapse
Well surprisingly, the dead pixel was fixed after running jscreenfix for an hour
Sent from my Galaxy Nexus using xda premium
Related
I know ips screens tend to bleed and mine has a few spots on the left side. But how much is expected?
Pics would be nice
Sent from my Transformer Prime TF201 using xda premium
No screen bleed here.
Tiny bit in upper right corner for me.
BongoBong said:
Tiny bit in upper right corner for me.
Click to expand...
Click to collapse
Same, it's not a concern to me at all.
Sent from my ADR6425LVW using XDA Premium.
The only time I notice it is on a jet black screen and it's super minimal there 1 inch wide x .25 deep.. Very faint glow
Non-issue
Very minor here. Can only see it if in a dark room AND thinking to look for it on a uniform screen... even at that... minor.
Two minor spots on the bottom right corner. Ones a little bit bigger than the other.
Right side, and bottom middle screen bleed. It is minor but still annoys me at night before bed.
Judging on how the bleed is from tablet to tablet, I blame poor action on maintaining quality manufacturing and testing. Might just be because there is very high demand as the first quad core and ASUS is just trying to keep up.
I have a feeling that tablets sold in about a month from now will be of better build quality then those being sold today.
Good thing I decided to wait and just buy the TP with keyboard dock. I figure I'll keep watch on updates for the tablet and by the time I go to buy one, the tablet will be more stable.
Canonical Mayhem said:
Judging on how the bleed is from tablet to tablet, I blame poor action on maintaining quality manufacturing and testing. Might just be because there is very high demand as the first quad core and ASUS is just trying to keep up.
I have a feeling that tablets sold in about a month from now will be of better build quality then those being sold today.
Good thing I decided to wait and just buy the TP with keyboard dock. I figure I'll keep watch on updates for the tablet and by the time I go to buy one, the tablet will be more stable.
Click to expand...
Click to collapse
Think again, the original transformer tablet still has horrible screen bleed and lose casing. These were issues when the TF101 first came out and have not been resolved to this day.
I had one on release (TF101), it had bad screen bleed and the back panel was falling off. I returned it, now just last month I decided to give them another go.. Guess what? Even worst screen bleed and still the same loose falling off back panel.. The issues were the same on the two TF101 units i purchased last month.. returned both for full refund.
jzen said:
Think again, the original transformer tablet still has horrible screen bleed and lose casing. These were issues when the TF101 first came out and have not been resolved to this day.
I had one on release (TF101), it had bad screen bleed and the back panel was falling off. I returned it, now just last month I decided to give them another go.. Guess what? Even worst screen bleed and still the same loose falling off back panel.. The issues were the same on the two TF101 units i purchased last month.. returned both for full refund.
Click to expand...
Click to collapse
Maybe you rebought your old tablet
Sent from my Transformer Prime TF201 using xda premium
Haro912 said:
Maybe you rebought your old tablet
Sent from my Transformer Prime TF201 using xda premium
Click to expand...
Click to collapse
Nope, had them both side by side and compared which had worst screen bleeding and loose back case... Both were horrendous and had to be returned.
jzen said:
Nope, had them both side by side and compared which had worst screen bleeding and loose back case... Both were horrendous and had to be returned.
Click to expand...
Click to collapse
... You had one at release. Which you returned I'm assuming shortly after release. Then you got a new one bout a month ago and compared them side by side??? Please tell me I misread that.
Sent from my Transformer Prime TF201 using xda premium
You need to learn how to read sonny boy...
I had one on release (TF101), it had bad screen bleed and the back panel was falling off. I returned it, now just last month I decided to give them another go.. Guess what? Even worst screen bleed and still the same loose falling off back panel.. The issues were the same on the two TF101 units i purchased last month.. returned both for full refund.
Click to expand...
Click to collapse
I said when the TF101 first released I purchased one.. It had screen bleed and loose falling off back panel, returned.
Fast forward to 1 month ago, I bought two TF101's and compared them side by side... Both had bad screen bleed and loose case (same issues I was having at release). I returned both and decided to try the TFP.
They again failed to impress me with the quality of their devices because I have screen bleed again (on the TFP), its not as bad but stacked with the other issues its pretty bad for a device like this to launch with so many problems.
Let me know if you understand, if not I can make you a child story book in color explaining it in greater detail for you Haro...
jzen said:
You need to learn how to read sonny boy...
I said when the TF101 first released I purchased one.. It had screen bleed and loose falling off back panel, returned.
Fast forward to 1 month ago, I bought two TF101's and compared them side by side... Both had bad screen bleed and loose case (same issues I was having at release). I returned both and decided to try the TFP.
They again failed to impress me with the quality of the TFP because I have screen bleed again, its not as bad but stacked with the other issues its pretty bad for a device like this to launch with so many problems.
Let me know if you understand, if not I can make you a child story book in color explaining it in greater detail for you Haro...
Click to expand...
Click to collapse
I missed one word and asked you to correct me if I misread no need to be a complete **** about it. Congratulations on being the first person on my ignore list
Sent from my Transformer Prime TF201 using xda premium
Haro912 said:
I missed one word and asked you to correct me if I misread no need to be a complete **** about it. Congratulations on being the first person on my ignore list
Sent from my Transformer Prime TF201 using xda premium
Click to expand...
Click to collapse
Thank goodness, you have been trolling me for awhile now and everyone else who bad mouths the TFP.
So yea, screen bleed on the TFP is a problem on some devices but with mine it isn't too bad.
Mines wasn't bad at first but gotten worst so I will exchange it asap.
Sent from my HTC Sensation using XDA App
@duckied: Hooray for perfect English.
Has anyone just considered that... ASUS doesn't make a good quality tablet? I've been considering Acer for a while. When I spend 500$ on something, like anyone, I want the damn thing to work. I would hate backlight bleed and crappy Wifi. Then again, 500$ for anything is a little cheap. I guess you get what you pay for. But hey, everyone likes a cheap tablet, eh?
Another thought: If the backlight bleeds that means it's hardware and ASUS can't do much to fix that. Anyone know how bad Samsung tablets are? I'm trying to think of some manufacturers who've been making tablets a little longer than ASUS.
Oh, and can anyone post a picture of their screen bleed? I'm very interested to see how bad it is. The quad core tegra 3... it beckons.
Canonical Mayhem said:
@duckied: Hooray for perfect English.
Has anyone just considered that... ASUS doesn't make a good quality tablet? I've been considering Acer for a while. When I spend 500$ on something, like anyone, I want the damn thing to work. I would hate backlight bleed and crappy Wifi. Then again, 500$ for anything is a little cheap. I guess you get what you pay for. But hey, everyone likes a cheap tablet, eh?
Another thought: If the backlight bleeds that means it's hardware and ASUS can't do much to fix that. Anyone know how bad Samsung tablets are? I'm trying to think of some manufacturers who've been making tablets a little longer than ASUS.
Oh, and can anyone post a picture of their screen bleed? I'm very interested to see how bad it is. The quad core tegra 3... it beckons.
Click to expand...
Click to collapse
Only time I can see the minor screen bleed I have is during the asus boot animation so I'm out on the one. I wouldn't let the negative reviews here get you down. Other than the GPS my tablet is perfect. The wifi almost keeps up with my desktop.
Sent from my Transformer Prime TF201 using xda premium
Haro912 said:
Only time I can see the minor screen bleed I have is during the asus boot animation so I'm out on the one. I wouldn't let the negative reviews here get you down. Other than the GPS my tablet is perfect. The wifi almost keeps up with my desktop.
Sent from my Transformer Prime TF201 using xda premium
Click to expand...
Click to collapse
I figure I'll still wait for a while. Maybe after it gets the ICS update.
Quick question on the serial number sticker on the bottom of the transformer prime. If that sticker has been peeled off, does the warranty still apply? The serial number is viewable in the android settings, but I just wanted to be sure.
Its still valid. Plus there's probably somewhere inside prime shell that has it also.
There hasn't been any cases of warranty being denied for some cheap lil flimsy serial number sticker. It isn't even that sticky..lol
Only issue there was was of a place of business trying to deny someone a return based on serial number sticker missing. Serial number can easily be seen inside settings and there's other ways to determine serial number. So I wouldn't worry about it. Best thing would be to remove the sticker and put it in a safe place. I lost my sticker like in the first week or 2. Not worried at all about it
I assumed as much. I'm sending mine in for RMA due to multiple hot pixels (at least 3 very distinct spots, and 1 that is starting to look like a 4th and getting worse). The sticked peeled off almost a week after a bought it just from use. Definitely right about the stickers being flimsy as hell.
Check your warranty card as well. It should have your serial number in there.
Mines didnt come with serial number afixedto device at all only on warranty card and the box itself .Now my ? How do you determine dead pixels ?
Sent from my Transformer Prime TF201 using xda premium
Eddy315west said:
Mines didnt come with serial number afixedto device at all only on warranty card and the box itself .Now my ? How do you determine dead pixels ?
Sent from my Transformer Prime TF201 using xda premium
Click to expand...
Click to collapse
You just look at them. If they are black they are normally dead. If they are stuck on one color then that is a stuck pixel. Sometimes they can be stuck on black too.
Thanks guess im lucky no dead pixels
Sent from my Transformer Prime TF201 using xda premium
Mine weren't so much dead pixels, or stuck pixels for that matter. Mine looks more like something pressing into the screen from the other side and causing brightness. Other threads have called these hot pixels due to the fact that it's a clump of a few pixels together that appear "hotter" than the surrounding pixels.
I just ran a pixel app now switch to a black background and noticed a hotspot area .not a big deal to me to rma though. But luckily i still have 14 days to return to store for full refund . But i love it so much idc and thanks for the explanation
Sent from my Transformer Prime TF201 using xda premium
Shredda said:
Mine weren't so much dead pixels, or stuck pixels for that matter. Mine looks more like something pressing into the screen from the other side and causing brightness. Other threads have called these hot pixels due to the fact that it's a clump of a few pixels together that appear "hotter" than the surrounding pixels.
Click to expand...
Click to collapse
I have three of these areas as well :-( i also have non existent er saw a single one. Does warranty cover these "hot" pixels? I want to send it in but I'm going on a trip march 19 and I'm worried i wont have it back by then.
i don't have just a few hot pixels, i have to 2x2cm hot spots they sent me the RMA information but I'm going to document the **** out of the packaging, how it works before packaging, etc.
lp_stealth said:
I have three of these areas as well :-( i also have non existent er saw a single one. Does warranty cover these "hot" pixels? I want to send it in but I'm going on a trip march 19 and I'm worried i wont have it back by then.
Click to expand...
Click to collapse
lol, exactly the same boat as you. I leave on the 25th and I have no idea the type of RMA process asus provide in Australia that I will receive my tablet back in time.
The serial number sticker on the Prime is partly detached.
I tried to use some glue, but it's not staying as it should.
What happen if I take it all away and save it in the original box?
Demanadarin can maybe ask "the insiders" at Asus.
Anybody managed to have it "fixed" as it should some how?
Sticker can be removed. Your device knows its serial number and that is what will be checked against in RMA, together with vip.asus.com registration.
I got rid of all my stickers. They are just ugly and are there for ease of use only.
Sent from my Galaxy Nexus using XDA
I just got my Transformer Prime (first tablet) its been great, everything i expected except for a small problem on the right side, volume rocker side, the bevel seems to by somewhat coming out of the rest of the casing (back plate). Is this something i need to be overly concerned about?
It works fine, it's just that i really notice it when i hold the Pad with my left hand. Thanks
Sent from my Transformer Prime TF201 using xda premium
now that you mention it mine is a little higher on the left side. But I have a case so dont really ever see it. lol
But I dont have any problems
UltraVicious said:
I just got my Transformer Prime (first tablet) its been great, everything i expected except for a small problem on the right side, volume rocker side, the bevel seems to by somewhat coming out of the rest of the casing (back plate). Is this something i need to be overly concerned about?
It works fine, it's just that i really notice it when i hold the Pad with my left hand. Thanks
Sent from my Transformer Prime TF201 using xda premium
Click to expand...
Click to collapse
Unfortunately there are many quality control issues with this model.
I too had the left side glass raised and unglued. Add that to the bad screen bleed, yellowish tint, lint inside the glass, dead pixels, no gps bad wifi, blah blah....return it after 2 days. Never had a product so badly build by asus (or any other co.)like this one.
With hope that infinity would have better QC... that, my friend will be wishful thinking...
Lets hope others like samsung can release a dock like the prime.
Regards
N
Sent from my SGII using the finger and 2.0 ICS Litepro
So i shouldn't think much of it? Itd be pointless to return it and have a worse one, ive no other problems with the screen. My WiFi is so so but gets the job done.
Sent from my Transformer Prime TF201 using xda premium
UltraVicious said:
So i shouldn't think much of it? Itd be pointless to return it and have a worse one, ive no other problems with the screen. My WiFi is so so but gets the job done.
Sent from my Transformer Prime TF201 using xda premium
Click to expand...
Click to collapse
Is the entire front assembly flexing out, or the glass itself is actually coming up from the plastic frame? Of course you may not be able to tell.
IMO I'd try again until I got a better one, because they are out there. Could try RMA'ing it for them to fix it (run a chance of it being broken and blamed on you or outright replaced with a newer unit, just in a longer amount of time than returning). But if you're willing to open the Prime after a while, then you could probably fix it yourself in a matter of minutes.
buxtahuda said:
Is the entire front assembly flexing out, or the glass itself is actually coming up from the plastic frame? Of course you may not be able to tell.
Click to expand...
Click to collapse
It just comes up a little on the side nothing overly major. Not actually really noticeable until i press on it and feel it
Sent from my Transformer Prime TF201 using xda premium
Yeah, I stand by my opinion then, I'd swap it out or return and buy another. I don't think it will get worse, but either it wasn't adhered to the plastic frame properly, or one of the little tabs that helps keep it closed was broken in the factory/during shipping. Not knowing which one means the longer you wait the more risky it becomes to claim it as a manufacturing defect.
Sent from my Transformer Prime TF201 using XDA Premium HD via my tethered HTC Vision
I would also swap out this Prime for another one.
There have been reports of people's screens suddenly cracking, and all kinds of while theories why. Personally I think that it has to so with the screens being warped by a broken clip, or a slightly bent Prime. If your screen sticks out enough to cause a noticeable flex it might be at risk for one of those sudden cracks. Exchange it while you are still within your return period.
Swap it out. It will either; get worse as time goes on, or you will be annoyed by it eventually.
Asus needs to clean up these QC issues, the more returns, the more fixes they will put into their manufacturing process.
aypanthony said:
Swap it out. It will either; get worse as time goes on, or you will be annoyed by it eventually.
Asus needs to clean up these QC issues, the more returns, the more fixes they will put into their manufacturing process.
Click to expand...
Click to collapse
Well, that's how most would do it lol not ASUS.
They'll keep the exact same production going on and just keep swapping them out until we just don't even want to try anymore or actually luck out with a device some random Chinese/Taiwanese worker was proud to finish up.
Look at anything they make and sell, and you'll find their crappy QC/QA is pretty universal and normal CS to be a joke.
Sent from my Transformer Prime TF201 using XDA Premium HD via my tethered HTC Vision
thanks guys, i think i will get it changed. i bought the insurance plan the office depot i finally found it at. Am i stuck with having to make a claim with them? Or will it not matter or void the insurance if i ask Asus for a replacement? Thanks
Sent from my Transformer Prime TF201 using xda premium
I would exchange with BB personally, smaller turn-a-round and so long as you insist to speak with a manager you'll likely be able to test the unit before even accepting it as a replacement. They're very aware of the Prime's issues.
Sent from my Transformer Prime TF201 using XDA Premium HD via my tethered HTC Vision
Thanks guys, ima get it traded
Sent from my Transformer Prime TF201 using xda premium
Do any of you guys have white spot on your prime? Im not trying to be a pain in the ass but i paid a good amount of cash for it and was told about a white spot on lower area of tablet lol here are some pics the spot is easy to see
Sent from my Transformer Prime TF201 using xda premium
I have this too, though in a different spot. It only occurs when the screen is white, or close to white. I'm not sure what the problem is or if there is a fix.
I had the same thing. Ended up sending it in for RMA and getting it fixed song with other things.. They replaced the screen and all is well.
Oh ok so i can send it in to get fixed?
Sent from my Transformer Prime TF201 using xda premium
jesses_girl said:
Oh ok so i can send it in to get fixed?
Sent from my Transformer Prime TF201 using xda premium
Click to expand...
Click to collapse
I've sent mine for the same problem.
It tooks ages to be repaired, but it will be repaired under warranty, so, I think, you can send it without any money loss (hopefully).
ok great thanks for the info so who do i have to talk to to get this shipped out like what nuber do i call or who do i email?
So im sending it in to see what they can do to fix it wish my tablet luck lol
Sent from my Transformer Prime TF201 using xda premium
my prime also has this spot. At least Asus is quite consistent with its failings too.
Sent from my GT-I9100 using Tapatalk
I sent mine in for the same thing. Was received March 26th, no update called in on 8th business day and was "escalated" so the RMA would show status. On April 5th updated to "repairing". Still hadn't heard anything since that so I called again today, they said since it was received on the 26th (even though RMA logged it as received April 5th so they look like they fixed it quicker) and I had proof with FedEx tracking # they escalated repair asking them to "expedite". We'll see how long "expedited" repair takes. Long story short for the same problem so far 2 weeks at facility and counting but yes it's a warranty repair.
update: received shipping notification today. Point of the story, don't let them walk all over you keep up on the repair process. I'll let you know if they fixed it and what they say they had to repair.
Its called LCD Mura. Its caused by a slightly thinner spot in the LCD display causing the backlight to be slightly brighter at that sport. i had it on 2 new primes and they both went straight back for a replacement...
off screen white spots
[ i m facing some strange issue in my canvad hd...i seen some white dots on screen during charging in off mode..when cell is not on...the charging image shows..in just above i seen white dots...i thought it dead pixel...but when i on my cell ..this dots gone...no dots there...only in off mode charging...they shows..what is this..ny idea...
Or nyone facing this issue ?
I thought I was in the clear with prime issues as I had none for over 3 months but I just noticed today I have 1 dead pixel (( its only noticble in whiteish backgrounds but its really annoying and I can't send it back cuz I've had it since the beginning of January. I can't even see it in non white backgrounds though. Is it even possible to fix this because it just happened today? Also by serial number starts with b not c so its one of the early models
Sent from my Transformer Prime TF201 using XDA Premium App
There are a couple of apps in Google Play that might help. They play a pattern of shifting colors repeatedly over either the entire screen or a small area. This can sometimes help, although I think it's more common for stuck pixels (i.e., those stuck showing a single color) to be fixed compared to dead pixels.
wynand32 said:
There are a couple of apps in Google Play that might help. They play a pattern of shifting colors repeatedly over either the entire screen or a small area. This can sometimes help, although I think it's more common for stuck pixels (i.e., those stuck showing a single color) to be fixed compared to dead pixels.
Click to expand...
Click to collapse
I second this! Pixel Fixer on the market did the trick for a stuck pixel I had on mine.
Well the pixel only shows as the colour white. also pixel fixer didnt work
Are you sure it isn't LCD mura and not a dead pixel? Do a quick search for LCD mura and you'll see what I'm talking about. I have LCD mura, which is only visible on white backgrounds, and it appeared after a few months of ownership.
Sent from my Galaxy Nexus using xda premium
Well i dont think its lcd mura. Its a pixel upon whiteish backgrounds that shows up contrastingly to the white. Under other colours, its very hard to notice but it is still there
Sent from my HTC Vision using xda premium
evilcuber said:
Well i dont think its lcd mura. Its a pixel upon whiteish backgrounds that shows up contrastingly to the white. Under other colours, its very hard to notice but it is still there
Sent from my HTC Vision using xda premium
Click to expand...
Click to collapse
Man! I noticed the very same thing while on holiday last week. Couldn't believe it.
My Prime had 3 dead pixels out of the box. It's a C3 and other then the pixels the device functions flawlessly...I'll probably just wait and see if anything else goes wrong as I don't plan on unlocking the bootloader anytime soon.
Got mine right before the year end or around that time, one of the first models. Just noticed today that it has some stuck pixels, a few in a spot somehow. Trying some pixel fix apps, but it might be stuck. Damnit, need to RMA already? It's 3-4 months old...this is why I didn't want to unlock the bootloader yet. Asus quality, I've done nothing to the tablet to make this happen, yet if I had the unlocked bootloader they would have blamed me and probably not fix it since it has a void warranty. Even though it seems like a hardware defect. Stupid.
evilcuber said:
I thought I was in the clear with prime issues as I had none for over 3 months but I just noticed today I have 1 dead pixel (( its only noticble in whiteish backgrounds but its really annoying and I can't send it back cuz I've had it since the beginning of January. I can't even see it in non white backgrounds though. Is it even possible to fix this because it just happened today? Also by serial number starts with b not c so its one of the early models
Sent from my Transformer Prime TF201 using XDA Premium App
Click to expand...
Click to collapse
I also have a similar issue with mine, 3 bright pixels that only show against white backgrounds. I am waiting till they get these devices more stable before RMA, which everybody should be able to do even if you get it in January, since it is covered under the hardware warranty.