I have lost all 3G/4G data service on my Razr.
My data service has been lost for the last 24-hours. This is my second 24 hours outage in three days and counting. That's 2 of the last 3 days I have had NO data service from Verizon.
WI-Fi works great.
Verizon had me power off and remove Sim than reinstall. Still does not working! Verizon states the next step is for me to do a factor data reset.
How I wish I had never did the OS update. My phone was perfect.
Anyone having data service problem?
Yes! I have been without data for a few days now as well. I get 3G every now and then but 90% of the time there's nothing. This started happening shortly after I installed the ota update. I'm going to do a fastboot flash of my phone to downgrade back to 744 and see if I can get data back. PITA and I'll have to root again, but if i get my data back it'll be worth it. I'll post again and let ya know the results.
EDIT: Just finished flashing back to 744 and looks like I have 3G right off the bat. No sign of 4G yet, but I don't always get it at my house. I'll try to post back and let ya know. If you wanna try using the fastboot to downgrade back to 744, here's the thread:
http://forum.xda-developers.com/showthread.php?t=1416058
After reading everywhere about the OTA update, it would seem that they need to come out with another update to fix the last one. Until they do, I'll probably stick with 744. Again, I'll let ya know if I get any 4G. Good luck to ya.
EDIT: Still no 4G and 3G is STILL spotty... Just tried wiping the cache. Hoping/praying that it fixes my network connectivity issues. :-/
EDIT: Wiping the cache did nothing... I'm at a loss. I'm flashing again (no remove root), doing the update, and then doing a factory reset. If I don't immediately get 4G back, I'm bringing it in to VZW and getting them to fix/replace it. This is ridiculous.
Related
I have been running custom roms on my droid since the root explot was first discovered, and I have a rooted xoom as well. Last night I rooted my thunderbolt and installed the debloated rom. I don't think it is even related to my problem, as it still worked fine after doing this, but I thought it was worth mentioning. I removed the sim card today, just to prove to my brother that it did indeed have a sim, and after reinsertation, my thunderbolt has not been able to connect to a data network. I do not live in a 4g area, and I have tried reseating the sim several times. I can make phone calls, wifi works fine, but I cannot get the 3g icon, and the browser won't load if not on wifi.. I'm starting to get scared. I can't think of anything else to try. Any suggestions?
EDIT 1: I have intermittent 1x data, but I never get 3g. And when I say intermittent, I mean I get it like right after a call for maybe a minute, then it goes away.
Sent from my Xoom using XDA Premium App
I had this same issue as well when I removed and reinserted my SIM card. When I booted back up I was stuck on 1xRTT. After making a call, they phone locked back on to LTE and everything was good after that. If it still isn't working I would recommend giving Verizon a call. They may be able to reactivate it. I did notice that the problem persisted even though I flashed a couple different roms on the device. I'm thinking it probably isn't a great idea to remove and insert the SIM if you don't have to.
Just an update,
I spent 2.5 hours at the effing verizon store today after spending an hour on the phone. Even after all that time, and giving me a new SIM, they STILL couldn't get my TB to connect to 3g. They said that it might magically start working at midnight for no particular reason, but had no clue what to do (I was actually at a corporate store btw) If it doesnt start working tonight, I am going back tomorrow. I have no idea what the hell is up. I am very tech savvy, and this is just insane. It must be a verizon problem in my area that it wont let the phone reactivate for the 3g/4g
Any ideas? I have a Plain Jane rooted TB that has been stuck in 1X despite (in order):
- rebooting
- pulling battery
- restoring a known good saved ROM from ROM Manager
- toggling enable on RevA
- installing jcase's rooted 1.70.605 OTA and MR2 radio
- factory reset
I am in midtown Manhattan. I should have stellar 3G/4G. Is there anything left to do but return the phone to VZ?
Bluecat.NYC said:
Any ideas? I have a Plain Jane rooted TB that has been stuck in 1X despite (in order):
- rebooting
- restoring a known good saved ROM from ROM Manager
- toggling enable on RevA
- installing jcase's rooted 1.70.605 OTA and MR2 radio
- factory reset
I am in midtown Manhattan. I should have stellar 3G/4G. Is there anything left to do but return the phone to VZ?
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Click to collapse
You should check your settings and see if your mobile network is on(obvious answer and I feel like you have probably done that). Make sure you dont have any apps that are turning it off i.e. juicedefender or any other apps that control your mobile network. It could be the ROM you are using so try and use your stock ROM and see if you get 3G/4G in that. Make sure your SIM card is in properly. I do not know if that will be an issue but it could help. Also along with ROMs make sure the ROM you are using is friendly with the radio you are using. I can not think of much else. Google it too and search this forum or others that might help too! Good luck.
The simplest and most obvious possibility that still has to be asked: Do you have the back cover on the phone?
wichi2010 said:
You should check your settings and see if your mobile network is on(obvious answer and I feel like you have probably done that). Make sure you dont have any apps that are turning it off i.e. juicedefender or any other apps that control your mobile network. It could be the ROM you are using so try and use your stock ROM and see if you get 3G/4G in that. Make sure your SIM card is in properly. I do not know if that will be an issue but it could help. Also along with ROMs make sure the ROM you are using is friendly with the radio you are using. I can not think of much else. Google it too and search this forum or others that might help too! Good luck.
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Click to collapse
I have the Stock ROM w/corret radio and yes mobile is on, airplane mode off. Also tried pulling the battery. This sucker stuck on 1X for dear life.
FreemanB said:
The simplest and most obvious possibility that still has to be asked: Do you have the back cover on the phone?
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Click to collapse
yes, back cover is on
I had the same problem you did. I used Bamf 3.0 and flash the newest leak radio. My phone all of the sudden the next day dropped 3G. I went into the VZ store today and told them my sim card died and they gave me a new one. It working now, so I said unroot your phone like I did and get a new sim card. Make sure you update to their newest software before going into the store.
Seem like alot of people on the forum are saying they are not getting 3G/4G lately after the new radio that was out. I got my radio the day it was leak.
gammagogeta said:
I had the same problem you did. I used Bamf 3.0 and flash the newest leak radio. My phone all of the sudden the next day dropped 3G. I went into the VZ store today and told them my sim card died and they gave me a new one. It working now, so I said unroot your phone like I did and get a new sim card. Make sure you update to their newest software before going into the store.
Seem like alot of people on the forum are saying they are not getting 3G/4G lately after the new radio that was out. I got my radio the day it was leak.
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Thanks. But I had my problem before I flashed the new radio. I've been using the original plain jane root from back in March. It worked two nights ago, was stuck in 1X the next morning.
Since I now have the new OTA stock is there an easy way to get it out of root or should I just follow the sticky instructions and go all the way back to original ROM?
Instead of taking it in you could also just give them(verizon) a call. I know they can see if your phone is rooted from there and many verizon workers have theirs rooted and might be able to help you!
Yeah mine worked 2 days ago too but yesterday it died I was using bamf for a while now. I flashed the radio before that too, all of the sudden it just dropped. The guy at VZ store told me that never happened before that a sim card just die like that.
wichi2010 said:
Instead of taking it in you could also just give them(verizon) a call. I know they can see if your phone is rooted from there and many verizon workers have theirs rooted and might be able to help you!
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Thanks, but I spoke to VZ last night. The rep was nice and all but said the factory reset should fix the problem (it didn't) He said the next step would be to replace the phone. I might call again tonight to see if I can bump up the tech support ladder to someone more knowledgeable. Still hoping someone here could help me out.
Like I said, I had the original plain jane root that everyone did back in March when the phone came out. No reason for it to suddenly get stuck in 1X the other day.
Ive had that problem twice now. The first time my 4g antenna stopped working for whatever reason. I replaced the battery cover and it worked again for a few days. When it stopped again I called verizon and they sent me a new phone which is probably what youre gonna have to do.
So... VZ is next-day mailing me a new phone. I wanted to exchange it in the city but they said once you have the phone for more than 14 days exchanges have to be done by mail. Still, I'd love to know why the phone died.
I flashed the ED05 stock package posted in the dev forum. Everything went well with the flash but when I rebooted, the phone went to VZW for activation and now I have no access to data network. Any ideas how to fix this?
Samw97 said:
I flashed the ED05 stock package posted in the dev forum. Everything went well with the flash but when I rebooted, the phone went to VZW for activation and now I have no access to data network. Any ideas how to fix this?
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I took a look through the forums and didn't see anyone else lose 3g with this package. Try a *228 and if that doesn't work, flash a different radio (ED04 or EC09) and try to *228 again. Can you make or receive calls/texts?
Worse comes to worse, reflash the ED05 package or flash a different ROM/stock package.
I had that happen once did a few reboots and started working all on its own. It was not with ed05 though.
If you flashed the ED05 with the SamsungPST and you lost data service you have two options (both verified to work)...
1. Login to My Verizon and swap your phone number to some other phone, activate it (*228) and then swap it back to your Fascinate.
2. Call Verizon and tell them you are not getting any data (but voice works ok) and that you would like your keys reset.
I have the same problem, ill try calling verizon tomorrow :s
I've actually tried different things now:
Connected to wifi, if I go into my verizon it says:
Your Mobile Number could not be validated, Please try again later.
When I try calling verizon, it says that my phone is not authorised.
When I dial *228 it unlocks successfully the phone, reboots, and then nothing!!
Help ??
Also I have tried going back to older versions, trying different roms but no data no where
Listen to pentafive. He's posted how to repair. Worked for me.
Update... It looks like you don't even need to *228 the other phone. Just get an ESN/MEID of some other VzW smartphone (that isn't currently activated), swap it on MyVerizon and then swap it back to the Fascinate. Then *228 your Fascinate.
Ok I called them and it worked, thanks everyone .
It was my first verizon phone so I could not try with another one.
Does anyone know why this happened ? To avoid it happening again ?
I am having the same issue. I have voice but no data. I don't have another Verizon smartphone to swap and the tech-support didn't know what "resetting the keys" meant. I am getting a replacement but I'd still like to know how to get this fixed in case it happens again. Thanks.
fnmccul said:
I am having the same issue. I have voice but no data. I don't have another Verizon smartphone to swap and the tech-support didn't know what "resetting the keys" meant. I am getting a replacement but I'd still like to know how to get this fixed in case it happens again. Thanks.
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I recomend using odin instead of samsung pst! If you insist on using pst look up the official vzw stock ed05 thread in the dev section by pentafive. He has directions on how to keep from losing data when using pst.
I had the same proplem. No Data. I call verizon they had me pull batt waite five min replace batt reboot and i got my data working again.
Works
After asking if Tech Support could reset the "keys" for my phone, which they had no idea what that was, I asked if they could activate a different phone on my account then reactivate mine. He told me that would fix the problem if it was a network level problem (which it was.) He ended up resetting the data connection on the line and after a reboot my 3G was back. So, if Tech Support has no idea what "resetting the keys" means have them reset your data because the problem is a network level problem, not a phone level problem.
Also I used Odin and still got the lost data connectivity, so keep that in mind.
I pre-ordered this phone and received it on 5/24 - I've been using it around the house on Wi-Fi to check email/internet, etc but waited until last night to activate the phone.
Now, I'm having issues with the phone randomly freezing and rebooting. I've done numerous PRL updates, I'm going to try a hard reset now too.
What's interesting is that this happened ONLY after I put the phone on the Sprint network. The phone has been in use since I got it on 5/24 and I never experienced this issue. In fact the problem started as I was trying to activate the phone. The phone froze while trying to use the "Activate this device" feature in settings. I had to turn around and go online to activate it.
This sounds like a network/software issue - why would this problem surface immediately after activating the phone???? Grrrr Sprint.
I had problems using the activate this device in settings as well. It would not activate and kept retrying to activate every minute or so. I ended up calling Sprint and they had me do a PRL update. I can't remember though if they did anything on their end. In the end it worked after the update. Maybe give them a call.
Sent from my EVO using xda premium
I was able to activate phone on Sprint.com.
Did or do you have issues with the phone freezing after activating it?
if you're gonna hard reset your phone, I'm pretty sure you need to wipe data for Google wallet first. Good luck. Sorry about reboots. Never had one on this device.
sent from a shining jewel 4g LTE
I had small problems activating also so I had to call sprint. They had me go to settings>system updates>update profile and then everything was fine. You might want to try that too.
Sent from my EVO using XDA
You could see if calling Sprint and having them re-provision the phone.. not sure if it will do anything but it doesn't hurt and takes a few minutes
Thanks for the suggestions guys - ultimately I decided to exchange the phone.
I pre-ordered the original phone and you know the first batch are always a little buggy. I was able to duplicate the problem immediately at the Sprint store just by turning on 3G, lol. It froze and went into its reboot cycle.
So far the replacement seems ok.......
So a few days back I decided to install cloudy and messed with the build.prop a little bit. I was having 3g and roaming issues so I decided to try jasmine v2. Same issues there as well. Then I went back to v1.1 and now I'm back on fully rooted stock. My problem is if I fully pull the battery, wait a few seconds, and then boot back up I am able to get 4g for about 10 seconds or so, after which time the phone always mysteriously jumps back to 3g and never leaves from there. Seriously weird. While I was having the issues with Cloudy I dialed *228 because I read something about updating the preferred roaming list (and looking back I realize I shouldn't have done this!), but I always get 4g for a few seconds after booting up still...it just always goes away. Anyone have any useful suggestions?
I'd stop by a verizon store or give them a call and get a new sim card.
ohlin5 said:
So a few days back I decided to install cloudy and messed with the build.prop a little bit. I was having 3g and roaming issues so I decided to try jasmine v2. Same issues there as well. Then I went back to v1.1 and now I'm back on fully rooted stock. My problem is if I fully pull the battery, wait a few seconds, and then boot back up I am able to get 4g for about 10 seconds or so, after which time the phone always mysteriously jumps back to 3g and never leaves from there. Seriously weird. While I was having the issues with Cloudy I dialed *228 because I read something about updating the preferred roaming list (and looking back I realize I shouldn't have done this!), but I always get 4g for a few seconds after booting up still...it just always goes away. Anyone have any useful suggestions?
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hawkswind1 said:
I'd stop by a verizon store or give them a call and get a new sim card.
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I might be stuck doing this, as since Cloudy I've tried Jasmine 2.0, 1.1, the stock root deodex rom by Beans, all with normal wipes and advanced wipes prior to flashing. Lol I even used my Verizon to temporarily switch my phone line to an old crappy non-smartphone I have laying around and then back to the G3 thinking maybe possible that could somehow "restore" proper programming or something, all with no dice! Needless to say, it was a late night at that point.
Then I got to thinking, that maybe the full restore guide here on XDA (that I've used before) might do a more "full" restore than simply flashing a new rom. So I did that, and so far my issue appears to be fixed! More testing is still needed at this point, but if there's anyone who comes across similar issues, you might try that. I'll report back once I know for sure if this was the solution. Thanks!
You don't *228 a 4G phone, they update their PRLs, on their own, on boot. You may have fried your SIM card.
spotmark said:
You don't *228 a 4G phone, they update their PRLs, on their own, on boot. You may have fried your SIM card.
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Yep...as the OP clearly says, looking back I realize I shouldn't have done that It didn't hurt my SIM card.....I'm not an expert by any means, but I feel like something must have somehow gotten seriously borked with the radio or something, I really don't know - all I know is using the "full restore to stock" instructions with the .tot and LG flash tool, everything is back up and running great again. Figured I'd share my experiences on the off chance anyone else has any similar issues!
So, have you re-done all the work to reinstall Cloudy ? If so, did the 4g to 3g drop problem return ? I am not sure from following thus threading the problem was with Cloudy.
Sent from my VS985 4G using Tapatalk
spotmark said:
You don't *228 a 4G phone, they update their PRLs, on their own, on boot. You may have fried your SIM card.
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trent999 said:
So, have you re-done all the work to reinstall Cloudy ? If so, did the 4g to 3g drop problem return ? I am not sure from following thus threading the problem was with Cloudy.
Sent from my VS985 4G using Tapatalk
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I'm not sure exactly where the problem came in, whether from Cloudy or not, but I'm not refreshing it to find out lol, as I was still having definite drop to 3g and never return problems, along with it saying I was roaming during those times. I'm just gonna stick with the stability of the rooted stock US rom for now