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Hi people,
I am posting this message on HTC FACEBOOK site, I ask you all to copy&paste same message and post at HTC FB page. (correct where necessary, for example the year when you first bought your HTC, how many HTC you have had, etc...)
I am thinking that if we all unite and post same message we can create a chain reaction and force HTC to officialy reply to our questions. Otherwise they will get hundreds of the same long message on their Facebook page which they might not like people always complaint.
HTC Facebook site : http://www.facebook.com/HTC
Here is the message copy & paste & correct where necessary and post on HTC Facebook site.
NOTE:
HTC Facebook site will NOT allow you to post a message more than 1000 characters, so goto the Photo section and add an ordinary photo or add below photo , then your message can be as long as you wish
++++++++++++++++++++++++++++++++++++++++
Dear Peter Chou and HTC Employees.
Hear us.
I bought my first HTC phone in 2008 and it was a HTC Touch Pro.
I am currently on my 11th HTC phone right now and since the date I met HTC , I personally did not change my HTC to any other brand.
We have been loyal HTC customers since many years and we expect HTC to treat us the same way, otherwise our HTC love will not last forever. You are where you are because of us loyal customers.
Recently about a month ago, HTC C.E.O Peter Chou announced that HTC will be no longer locking the bootloaders from now on. I think this was a necessary move anyway since all other competion like Samsung and Motorola already offer unlocked bootloaders.
After reading Peter's comments here on HTC Facebook Page, I have pre-ordered the HTC SENSATION and the HTC FLYER.
I have received my both devices about 2 weeks ago but unfortunately they came with Locked (signed) bootloaders.
Currently there are thousands of people per day asking HTC when and how the unlocked bootloader process will start. The only reply we get from HTC is , "we are working on it and you will hear from us soon"
Dear HTC, we need some SPECIFIC ANSWERS from you rather than a pre-studied "we're working on it"
Now everybody is talking something and all we hear is speculation.
Please answer these questions with specific answers:
1) When will you start ?
2) How will the unlocking process begin ?
3) Which devices will get the unsigned bootloaders?
4) What about the Branded Devices
5) Is the process software or hardware related ?
If you answer these 5 simple questions, for sure everybody will be relaxed and we will give you enough time to breath and do your job rather than posting alot of dissatisfaction messages on your Facebook page.
If you noticed lately , you only get dissatisfaction messages posted on your website due to not giving any detailed info about the unlocking of the bootloaders.......
We all expect an OFFICIAL REPLY from you
Best Regards
++++++++++++++++++++++++++++++++++++++
How do I go about posting on HTC's wall? I feel like an idiot. Do I click the "like" button? Not a facebooker.
Nevermind, got it. Feel free to delete this post.
Just click the link and goto the wall and click on photo then paste the message and add a photo
Thats it
Or you could just read this official announcement
http://www.slashgear.com/htc-unlocking-bootloaders-across-the-board-official-26155031/
Just sayin'
I mean seriously, they are not going to respond to every inquiry. Filling up their facebook page with the same post over and over again just relegates facebook to what it really is, a vast wasteland of nothing worth noting.
HTC has a lot on their plate, yes I want the flyer unlocked, but I also want my Thunderbolt with Gingerbread.
Might be a good idea to fix some of the grammatical mistakes before starting this campaign.
Sent from my ADR6400L using XDA Premium App
Posted the message on FB.....fingers crossed !!
wingdo said:
Or you could just read this official announcement
http://www.slashgear.com/htc-unlocking-bootloaders-across-the-board-official-26155031/
Just sayin'
Click to expand...
Click to collapse
Or you can try reading it. HTC's statement is about future phones. They have not been clear about whether existing products will be updated to unlock the bootloader. Also, the Flyer is not a phone. HTC has not been clear, and the OP wants clarification.
wingdo said:
I mean seriously, they are not going to respond to every inquiry. Filling up their facebook page with the same post over and over again just relegates facebook to what it really is, a vast wasteland of nothing worth noting.
Click to expand...
Click to collapse
They don't have to respond to every inquiry. That is not the intent. HTC stated that they are changing their policy due to overwhelming customer response. This is due to people like the OP raising their voice, not from people waiting around for things to happen. And this is just one way we can voice our opinion to HTC. Its not completely clear to me how much attention HTC pays to their Facebook page. But it may well be as valid a form of communicating with them as any other. Writing letter or messages to companies or government is how a lot of things have gotten done, don't underestimate it.
redpoint73 said:
Or you can try reading it. HTC's statement is about future phones. They have not been clear about whether existing products will be updated to unlock the bootloader. Also, the Flyer is not a phone. HTC has not been clear, and the OP wants clarification.
They don't have to respond to every inquiry. That is not the intent. HTC stated that they are changing their policy due to overwhelming customer response. This is due to people like the OP raising their voice, not from people waiting around for things to happen. And this is just one way we can voice our opinion to HTC. Its not completely clear to me how much attention HTC pays to their Facebook page. But it may well be as valid a form of communicating with them as any other. Writing letter or messages to companies or government is how a lot of things have gotten done, don't underestimate it.
Click to expand...
Click to collapse
As a business person, I do not disagree with a letter / e-mail campaign, but I will say filling up a company's official FB page with complaints of which people should not even be complaining is not going to win any favors with HTC. You are correct, they are talking about FUTURE devices. Anyone who likes to root and flash 3rd party ROMs had to know the Flyer was locked down. It's been all over the intertubes. If you knowingly buy something which is locked, you should not expect a lot of sympathy over the fact it is locked. Do I want it unlocked? Yes, but not for any really good reason. I bought the Flyer specifically for the pen and "notes". Whatever ROM I may flash has to have sense and scribe built in. I cannot imagine why someone would fork out this kind of money to flash CM on it (and I sued CM the majority of my 18 months on the D1).
I also agree with another poster. *If* you are going to engage in a SPAM campaign to a company, please make sure it is spelling error free, grammatically correct and non nonsensical.
Again, I do not disagree with the intent or idea, strictly with the fact the idea is to SPAM HTC's official FB site with this.
Edit:
BTW, what happens if HTC picks a date for the unlocking of the Flyer and then misses it for some reason? Will everyone understand things go awry when making this happen OTA and they want to be sure it is safe, or will people start *****ing "hey it's 12:01 the next day and still no unlocked bootloader. ZOMFGWTFBBQ?????"
wingdo said:
As a business person, I do not disagree with a letter / e-mail campaign, but I will say filling up a company's official FB page with complaints of which people should not even be complaining is not going to win any favors with HTC. . . .
I also agree with another poster. *If* you are going to engage in a SPAM campaign to a company, please make sure it is spelling error free, grammatically correct and non nonsensical.
Again, I do not disagree with the intent or idea, strictly with the fact the idea is to SPAM HTC's official FB site with this.
Click to expand...
Click to collapse
This isn't spam. You, like many others, need to learn the definition of what spam is, before flinging that term around willy-nilly. This is a viewpoint, opinion, request by the OP. A suggestion to HTC on how to make their product better. That seems exactly what the HTC Facebook page is for. That's not spam.
On the other hand, should people just cut and paste his letter verbatim? I agree the answer is 'no'. But use it as an example, customize it to fit your situation/opinion and engage in the campaign in a meaningful way.
wingdo said:
BTW, what happens if HTC picks a date for the unlocking of the Flyer and then misses it for some reason?
Click to expand...
Click to collapse
You are right. For that reason HTC always answer to such request like: We don't know, don't ask but read our news channels.
My "translation": We are working on it (unlocked boot-loader for Sensation and Flyer) and when it's done then - and not before - we will inform you.
redpoint73 said:
This isn't spam. You, like many others, need to learn the definition of what spam is, before flinging that term around willy-nilly. This is a viewpoint, opinion, request by the OP. A suggestion to HTC on how to make their product better. That seems exactly what the HTC Facebook page is for. That's not spam.
On the other hand, should people just cut and paste his letter verbatim? I agree the answer is 'no'. But use it as an example, customize it to fit your situation/opinion and engage in the campaign in a meaningful way.
Click to expand...
Click to collapse
So aside from loose use of the word SPAM, we are in agreement that people should not just cut and paste this into HTC's official FB site.
HTC is not going to give release dates which can and most certainly will be missed, especially for something like unlocking a bootloader. The TB missed it's initial release date and it seemed like everyone on earth was up in arms judging by the amount of traffic people saw.
I am not even sure the bootloader will be un-lockable (yay for non existent words) via OTA. The odds of bricking may be too high for HTC to want to deal with. Their official statement is that going forward HTC devices will not have a locked boot loader. People should take that for what it means. *If* HTC decides to go back and unlock already out there devices I think that would be a very difficult thing to do from a reliability and certainty standpoint.
The OP bought the Flyer knowing the boot loader was locked. The OP did not return their Flyer during the return period (BB is 14 days). The OP bought exactly what was advertised, and is not satisfied and suggests to post the same complaint over and over again on an official welcome to HTC page. The BEST way to get companies to understand that you will not buy something with a locked boot loader is to not buy it in the first place.
I am dropping my sub to this thread as the point is lost on some.
That's a heck of a lot of speculation on your part. And you may/may not be completely correct. But its really not too much to ask for HTC to clarify whether they intend to unlock the Flyer's bootloader or not.
The Flyer is a great device. Many on here, myself included, want an unlocked bootloader, root, S-Off; but don't feel its enough to be a deal breaker and not buy the device.
If everybody posted, at the same time , the same message (corrected the dates and phones according to him). Then for sure it would create an impact on HTC .
Since only a few acted, it's just another complaint message to the eyes of HTC.
Please HTC, build better phones!
(•.•) said:
Please HTC, build better phones!
Click to expand...
Click to collapse
about the question what spam is: here we have it or I didn't understand still these mass of posts here... ?!
So you're asking possibly hundreds of people to post a poorly constructed letter on the official HTC Facebook page.
I'll pass thanks
ieen said:
So you're asking possibly hundreds of people to post a poorly constructed letter on the official HTC Facebook page.
I'll pass thanks
Click to expand...
Click to collapse
Than take the time to write a better one, or think of a better idea, instead of just complaining about somebody else's effort.
redpoint73 said:
Than take the time to write a better one, or think of a better idea, instead of just complaining about somebody else's effort.
Click to expand...
Click to collapse
I was just going to write the same thing but you beat me to it , thanks
wingdo said:
I am not even sure the bootloader will be un-lockable (yay for non existent words) via OTA. The odds of bricking may be too high for HTC to want to deal with. Their official statement is that going forward HTC devices will not have a locked boot loader. People should take that for what it means. *If* HTC decides to go back and unlock already out there devices I think that would be a very difficult thing to do from a reliability and certainty standpoint.
Click to expand...
Click to collapse
Well, the following news pretty much settles the question of whether a manufacturer can unlock the bootloader, if they really wanted to. Motorola's Gingerbread update for the Atrix comes with the ability to unlock the bootloader:
http://phandroid.com/2011/06/22/gingerbread-update-for-the-motorola-atrix-4g-brings-fully-unlockable-bootloader/
Also answers the question of how a manufacturer can offer an unlocked bootloader without the risk of bricking a bunch of the Flyer's out there (if that's even a real risk). In the case of the Atrix, it sounds like the user has to issue the command over ADB to unlock the bootloader, which also gives a warning that it may void your warranty. Seems like a pretty tidy way to do it. Anyone that really wants the bootloader unlocked is not going to have a problem with a simple ADB command. But those that don't care, don't have to mess with it.
I am beginning to think that HTC is really working on unlocking the bootloaders and we will get our S-OFF soon ........
I got my Prime on January 16th, very happy and proud.
That was the only short period where I have been in that mood.
The more I used the Prime the more I could see that something was not as expected.
1) weak WiFi, compared to any other unit at home, and I have many and from different companies.
2) GPS did not work, (they did not have it removed from specs. yet)
3) Lot of waiting time to get ICS installed (because it was German and needs a specific firmware).
4) and most important thing, WiFi and BT does not work together, which in a tablet is like to say that "a car does not break unless you put your feet on the road to stop."
I have used HOURS on this tablet, troubleshooting, testing, reading, writing, tried 5 different firmwares, 2 different headsets, WiFi Channels, B,G,N. Reboots, resets.
Then 2 days ago, I decided to RMA mine, also after recommendaton by Gary, and ASUS Customer Service. (The latter.. in DK is poor as I never experienced before).
I have been told tuesday that I have to wait up to 48 hours, before getting ans answer, fine!.
Today at 11am the 48 hours were gone. I called and the first thing they asked me was:" what browser do you use"? I said why? I have Tablet's android, IE8 and IE9.. Why? "Ah because sometimes we have issues with RMA made on Explorer browsers."
So are you telling me that you do not receive the RMA, even though the side told me that "all was fine and was sent"?
After 10 minutes, the guy at ASUS CS found out, that nothing has been registered in their system, and he offered me to make a new one, directly.
I am so pissed of at this bunch of amateurs that I will NEVER EVER buy a nail from them.
They could not ask this question or make me aware of that issue, after I spoke to them 3 times the same day about it.
They are making fun of many and they are the less serious company I have ever handled with.
I work as Supporter.. I have some experiences with IT companies and suppliers.
This is the bottom level!
2 times I made the RMA and 2 times "all was fine according the site. I made it 2 times to be sure that I wrote the correct S/N number, as I was in doubt.
Gary if you read this, it's not excuse. Not your fault for sure, but this is out of line and I really believe that ASUS needs a HUGE Team Building, starting from your CEO and ending with you canteen people.
Tomorrow this "innocent" ASUS guy should call me to confirm the RMA is now created correctly. If this is not the case. All media in Denmark and Nothern Europe will read this and more.
Shame on ASUS, idiot me to handle with them!
sorry to hear about it. just keep on their case to make sure they get it done. good luck
If you want to contact Gary Key, PMing him is the method
Asus, And rep generally don't respond to thread on XDA or other forum, unless said topic is made by them.
And if they do respond, they will hardly respond to a thread with threats and insults.
Yelling and screaming at Customer service agent has been outdated 10+ year ago.
I mailed him and the Marketing Manager in Denmark.
Let's see!
bluewr said:
If you want to contact Gary Key, PMing him is the method
Asus, And rep generally don't respond to thread on XDA or other forum, unless said topic is made by them.
And if they do respond, they will hardly respond to a thread with threats and insults.
Yelling and screaming at Customer service agent has been outdated 10+ year ago.
Click to expand...
Click to collapse
PMed him twice...................still waiting !
bluewr said:
If you want to contact Gary Key, PMing him is the method
Asus, And rep generally don't respond to thread on XDA or other forum, unless said topic is made by them.
And if they do respond, they will hardly respond to a thread with threats and insults.
Yelling and screaming at Customer service agent has been outdated 10+ year ago.
Click to expand...
Click to collapse
I've seen Gary post in quite a few threads that weren't his which had particularly nasty attitudes toward ASUS/him. That's really more his job around here than anything IMO
Anyway, yeah, ASUS doesn't seem as organized as they should be. Especially things which are electronically filed, the information should be available to any and all relevant employees immediately upon receipt. As soon as the shipping company updates that the package has been shipped from the user up until the point it's back in my hands, ASUS reps should be able to tell me exactly what's going on and where it is. Naturally they move things in batches, but however they keep up with it is atrociously behind the times or something.
bimbobo said:
Shame on ASUS, idiot me to handle with them!
Click to expand...
Click to collapse
Maybe you'll feel little better knowing that ASUS Technical Support here in Poland is at the same or even worse level. I had no problem in registering my tablet for RMA but please be aware, that if you are going to RMA your Prime due to not working GPS it won't be repaired.
I decided to RMA me Prime at 9th of January and will never see it again because after one month since it has reached the Service Center in Czech Republic, ASUS Poland contacted me to say that GPS won't be fixed. They asked, if I want to start DOA procedure which should take about 3 weeks to get my money back.
We have 1st of March today and I'm still waiting... and what is really annoying, ASUS Poland is now unable to give me the exact date when my money will be returned!!!
My advice for you is to give up the RMA and request DOA, you'll save some time and health.
Gary won't help you here. I read at some thread here, that he has no way to contact with ASUS Europe. He has never replied to my PMs
Regards,
Pletwal
rdalev said:
PMed him twice...................still waiting !
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Click to collapse
Yeah me too. No response and I'm in the USA. Pmd 2 weeks apart. I will enjoy owning my prime but definitely will not buy Asus again. No laptops, monitors, tablets or motherboards ........
Sent from my Transformer Prime TF201 using Tapatalk
Most unfortunate. I don't mean to be rude when I sy this, but if you're an IT guy, why the hell would you be using IE?
That confuses me immensely.
Doktaphex said:
Most unfortunate. I don't mean to be rude when I sy this, but if you're an IT guy, why the hell would you be using IE?
That confuses me immensely.
Click to expand...
Click to collapse
IE 9 is pretty good as long as you dont care about printing I am in the IT field and will use it from time to time but I do think overall Firefox is king
I'm sorry to read that you the "OP" is being ran through the ringer. I hope they get on track with your RMA. I have come to find that Asus outside of Taiwan sucks Donkey D. Asus Taiwan rocks!! They will bend over backwards to take care of their customers. If things don't work out in your favor, shoot a detailed email of your case, a long with a reasonable resoultion to Asus International.
jdbaker82 said:
IE 9 is pretty good as long as you dont care about printing I am in the IT field and will use it from time to time but I do think overall Firefox is king
Click to expand...
Click to collapse
Even IE 8 has this issue with certain printers. I'm actually just running into that issue with a customer, and they can not grasp the fact the IE is not the only portal to the internet...
Firefox is the most stable in my experience. Chrome and Maxthon are fast; Chrome's heavily unreliable and its cache likes to act weird over time, Maxthon I haven't used but for a few seconds so don't know its drawbacks.
Anyway...
Sent from my Transformer Prime TF201 using xda premium via my tethered HTC Vision
..mail with UPS label arrived.
BUT it was WRONG, name and zip code to my house were not correct.
Called UPS, they could not change the info with the correct ones, and could not assure me that all could go well having the wrong address.
They suggested to call ASUS again and ask them for a new. I did it!
So now again new waiting time!
My trust in ASUS is gone, they do not do much to "re-gain it"
The unit will be sent to Chech Rep. for repair, and as I read, they probably do not fix WiFi/BT as "non faulty".
is this post a kind of therapy?
Enviado desde mi GT-I9000 usando Tapatalk
bimbobo said:
..mail with UPS label arrived.
BUT it was WRONG, name and zip code to my house were not correct.
Called UPS, they could not change the info with the correct ones, and could not assure me that all could go well having the wrong address.
They suggested to call ASUS again and ask them for a new. I did it!
So now again new waiting time!
My trust in ASUS is gone, they do not do much to "re-gain it"
The unit will be sent to Chech Rep. for repair, and as I read, they probably do not fix WiFi/BT as "non faulty".
Click to expand...
Click to collapse
Wow, that really is impressively awful on their part. I hope you get all of this resolved in the end.
.. I thought that somebody else could be interested in knowing that ASUS is not trustworthy when things goes bad.
Service is as important as the "fancy" products you sell.
Plus I wanted to share the fact, that if you do not check, push and follow up what they do, you won't get help.
If the mods are not happy with this thread, they are allowed to close or delete it.
There are many Europeans in this forum, who cannot mail or call Gary and his team.
We in Europe are left on our own. All the messages I read from people in Europe here, seems to confirm that.
Anyway, sorry for bothering some of you.
bimbobo said:
.. I thought that somebody else could be interested that ASUS is not trustworthy when things goes bad.
Service is as important as the "fancy" products you sell.
Plus I wann saher the fact, that if you do not check, push and follow up what they do, you won't get help.
If the mods are not happy with this thread, they are allow to close or delete it.
There are many Europeans in this forum, who cannot mail or call Gary and his team.
We in Europe are left on our own. All the messages I read from people in Europe here, seems to confirm that.
Anyway, sorry for bothering some of you.
Click to expand...
Click to collapse
I don't think you need to apologise at all. ASUS on the other hand owe you a rather large apology.
It seems that using the big voice and words helps.
A manager from ASUS in Sweden called me on the phone, apologizing for all the troubles.
The short story is, that they offered to fully refund the product.
Why? Because there is a 10% risk that even sending this at the Repair Center will not sove the issue. He wouldn't and couldn't tell me more, but the story is that, for some "reasons" and even though the WiFi/Bt is now a known problem, they cannot be sure to fix it.
I referred to Gary's mail to me and here in this forum about a possible solution, but yet, he COULD NOT be sure that the replacing parts will do the job. (Metal backplate still jamming everything?? This is MY guess!)
So now ASUS is creating the second RMA label, I will send it to Chech Rep., I will await what happens, and I will contact this manager at ASUS SE when I get it back.
Solved? peace of mind and enjoying finally this device
Not Solved? Refund.
If you get a case manager ***** at them till they send you a free accessory I got a free mouse with my full tablet+ dock refund
Mouse should be here Tuesday
Sent from my PG86100 using Tapatalk
Wordlywisewiz said:
If you get a case manager ***** at them till they send you a free accessory I got a free mouse with my full tablet+ dock refund
Mouse should be here Tuesday
Sent from my PG86100 using Tapatalk
Click to expand...
Click to collapse
*****ing is not what I wish, I like information, competence and support.
I have a tablet for 629€, with issues, they know it, and they should fix it.
I am not fishing about other stuff, just a working tablet.
All this caos is due to the fact that several people either know a little, or tell me different things about same question
Anyway. They will have another chance to act correctly, and I am in touch with a person, who can and will try to help.
Let's see how it goes in "Czech Rep. repair centre".
The survey website I'm using only lets me see the first 100 results but it did tell me about 120 people have taken the survey since I posted it yesterday afternoon. I'll post results later today.
Fellow Rezound users, I think the only way we'll ever get a useful reply from Verizon regarding the ICS update is to hammer them with inquiries and give them with some cold, hard stats to prove how dissatisfied their customers are. I encourage all of you to contact the Better Business Bureau and your state's Attorney General consumer fraud department and file official complaints. After you do that call and email Verizon. Don't be shy or apathetic about voicing your dissatisfaction. Make it clear to them that you've filed an official complaint.
I've also started a survey that will hopefully provide those statistics I mentioned above. As the numbers start building I'll post results for all of you to see and use. Feel free to offer any feedback. If you think this is a ridiculous, futile idea you're free to say so as well but please, regardless of which side you're on keep the comments mature and respectful.
Feel free to share this link. I want as many Rezound users as possible to speak up.
I'll post results as they come in, probably on a daily or every other day basis.
Click here to take the survey
RESULTS AS OF 8PM 8/1
Number of participants: 62
Total completed survey: 100%
Q: Do you own an HTC Rezound from Verizon Wireless?
A: Yes (100%)
Q: Was Verizon's claim that "an upgrade to Android 4.0 (Ice Cream Sandwich) will be available in early 2012" a major influence on your decision to purchase the Rezound over another device?
A: Yes (95.2%), No (4.8%)
Q: Have you contacted Verizon to inquire about when the update to ICS will be available for users?
A: Yes (62.9%), No (37.1%)
Q: If you answered "yes" to the above question - did the Verizon representative you communicated with claim that another company was responsible for the update and deny that Verizon had any control over its release?
A: VZW claimed responsibility: 20.0%
VZW denied responsibility: 80.0%
VZW blamed HTC: 81.1%
VZW did not blame HTC: 18.9%
VZW blamed Google: 57.6%
VZW did not blame Google: 42.4%
*24 particiants skipped this question
Q: Have you contacted HTC to inquire about when the update to ICS will be available for users?
A: Yes (46.8%), No (53.2%)
Q: If you answered "yes" to the above question - did the HTC representative you communicated with claim that another company was responsible for the update and deny that HTC had any control over its release?
A: HTC blamed Verizon: 80.0%
HTC did not blame Verizon: 20.0%
HTC claimed responsibility: 24.1%
HTC denied responsibility: 75.9%
HTC blamed Google: 20.0%
HTC did not blame Google: 80.0%
*30 particiants skipped this question
Q: How knowledgeable were the customer service representatives at Verizon Wireless?
A: Extremely knowledgeable: 3.2%
Very knowledgeable: 3.2%
Moderately knowledgeable: 30.6%
Slightly knowledgeable: 29.0%
Not at all knowledgeable: 33.9%
Q: How clear was the information the customer service representatives at Verizon Wireless gave you?
A: Extremely clear: 4.8%
Very clear: 4.8%
Moderately clear: 27.4%
Slightly clear: 21.0%
Not at all clear: 41.9%
Q: Do you plan on choosing another carrier and leaving Verizon Wireless when your current contract expires?
A: Yes (72.6%), No (27.4%)
Q: Have you contacted a consumer protection agency and filed an official complain towards Verizon Wireless for failing to keep their promise of a prompt update? If so, which agency?
A: Filed a complaint with the Better Business Bureau: 16.7%
Did not file a complaint with the Better Business Bureau: 83.3%
Filed a complaint with their state's Attorney General consumer fraud department: 13.3%
Did not file a complaint with their state's Attorney General consumer fraud department: 86.7%
Filed a complaint with the FCC: 21.7%
Did not file a complaint with the FCC: 78.3%
Please stop opening more threads about the ICS upgrade...
mjones73 said:
Please stop opening more threads about the ICS upgrade...
Click to expand...
Click to collapse
I don't think a survey is a bad thing. If you don't like the post, don't look at it. Thanks.
People act like this is uncommon. It's not. People in the Galaxy Tab 10.1 forum were pitching their fits about slow updates too from Samsung. Got our update yesterday.
I think people need to just relax. It'll come when it comes. Delays are just part of software development and business.
mjones73 said:
Please stop opening more threads about the ICS upgrade...
Click to expand...
Click to collapse
Mjones, I understand and agree that the random complaint threads are out of control. This, however, is intended to be more constructive and useful to the community. I hope you'll understand my intentions.
claydos66 said:
I don't think a survey is a bad thing. If you don't like the post, don't look at it. Thanks.
Click to expand...
Click to collapse
The original poster was open to feedback negative or positive and I was polite with my response, don't like it, don't read it, thanks.
Does anyone think this will do anything? I mean anything other than annoying Verizon...
This happened with the Charge Gingerbread update. People were griping and complaining for months. Then the update dropped and within a week everyone immediately forgot they were ever upset. Everyone on Verizon who's had a phone in a software upgrade cycle has gone through this and *****ing won't do anything to help anyone. We are a minority and Verizon knows it. The vast majority of Rezound users don't know what Ice Cream Sandwich is and don't care if they ever get it.
The only thing these threads do in IMHO is give people a place to vent, it's not going to do anything to get Verizon to release this faster..
mjones73 said:
The only thing these threads do in IMHO is give people a place to vent, it's not going to do anything to get Verizon to release this faster..
Click to expand...
Click to collapse
Actually, the greater problem is that every time I see a reference to ICS upgrade I get a futile glimmer of hope that it's finally been released...
Took the survey!
For the question regarding changing carriers, could you add the maybe option.
hchristy2013 said:
For the question regarding changing carriers, could you add the maybe option.
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That's not a bad idea but changing the question now would erase the data I've gathered so far.
das0527 said:
That's not a bad idea but changing the question now would erase the data I've gathered so far.
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Click to collapse
Nevermind then.
Sent from my ADR6425LVW
badogg said:
People act like this is uncommon. It's not. People in the Galaxy Tab 10.1 forum were pitching their fits about slow updates too from Samsung. Got our update yesterday.
I think people need to just relax. It'll come when it comes. Delays are just part of software development and business.
Click to expand...
Click to collapse
Some Galaxy Tab 10.1 owners got their update yesterday, not all.
I created this http://www.change.org/petitions/htc...unlock-the-droid-incredible-4g-lte-bootloader. to petition the unlock of the bootloader. We can't just sign a petition an pray for it to happen. We must get on their Facebook, twitter an any social media site they have pressuring them into this. Don't go post "hey assholes unlock our device", that won't help, just makes you look stupid! Post on their something like "I've been with you since 2005,long time customer, but you locking my device down in unacceptable! If this isn't fixed shortly I will leave for another company!" stuff like that over an over will get their attention. At the same time spread the word of the site an the unfairness of both the companies.
It's time to rise up an show them, without us, they are nothing!
Some extra info http://forum.xda-developers.com/showthread.php?p=32332265#post32332265
a few other notes:
if anyone has some suggestion,like change this or other stuff. bring it up here,so we can all discuss it. this is a community.even though the petition has my name on it,its all for you guys. so if their isnt something in it you dont like,well didnt i say bring it up?? lets all work together on this.
If anyone has heard back from either company, please share it here with everyone.
I might delete some comments in the future, just to showcase responses back from people or other stuff. It's not personal .
10/1/2012:
Thanks to mdmower,I added his revised version for the petition. I'll admit his looks better then mine.
mdmower said:
Include the HTC Incredible 4G LTE in HTCdev's unlockable bootloader program
Upon release of the HTC Incredible 4G LTE, HTCdev included the phone in its unlockable bootloader program. Within a matter [of] days, the phone was removed from the program, presumably at the request of Verizon Wireless. There is no clear reason as to why this phone was removed from the program, as users of the bootloader unlock suffered no ill effects.
This petition is being put forth to both HTCdev and Verizon Wireless to request that the HTC [Droid] Incredible 4G LTE be reinstated into the unlockable bootloader program. Support of open development drives innovation and sales. HTC's software developers can learn from the developer community while Verizon Wireless can benefit from end-users upgrading/renewing their plans to take advantage of this new phone. Furthermore, this simple act would incline users to recommend both HTC products and Verizon Wireless service in the future.
Inclusion of the HTC Incredible 4G LTE into HTCdev's unlockable bootloader program is in the best interest of HTC, Verizon Wireless, and end-users. Please take action on this matter as soon as possible.
Click to expand...
Click to collapse
That is well put. I would gladly sign that petition.
IceDragon59 said:
That is well put. I would gladly sign that petition.
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Click to collapse
Agreed. This is similar to the letter I wrote to the regional prez for VZW covering South Carolina. Granted mine was 3 pages long and covered individual issues I've had with VZW. Of course I never got a reply.
Signed. Recived another letter from Verizon that was the exact one I recived before.
---------- Post added at 05:39 PM ---------- Previous post was at 05:38 PM ----------
Signed
Op updating
The several posts that were deleted were on-topic and showed contribution from the community to writing/revising this petition, I don't see why they were removed. This also eliminated the possibility of thanking users for various contributions. I'm new to posting on XDA, and now I'm missing out on any opportunity to add to my thanks meter.
The OP's petition still retains the old petition letter below the description. I initially thought these would be non-editable so I created a separate petition (really, I'm surprised that a petition author can change the letter AFTER signatures have been added, but change.org seems to allow this). I now see that the OP can in fact edit all aspects of the petition (except maybe the url), and so users should sign that when it is completely updated.
signed.
but should it say "HTC and Verizon" not "an" ?
Guys please read the op over again. I currently stated that some posts would be deleted, it's in order to show who signed an has heard back from either company.
I will be adding to the op who has helped an stuff, just please bare with me on this. I have a lot going on with xda.
Here is what i Got from VZW. I talked to Scott today and he offered me a different device saying that the letter states VZW's stance on the bootloader being unlocked. He actually started the offer with a Galaxy S3 and I said Rezound if I was going to do that. It was for a certified used device with cover and battery. He said my plan and everything would stay the same. He gave me until Friday for the offer.
tjamscad said:
Here is what i Got from VZW. I talked to Scott today and he offered me a different device saying that the letter states VZW's stance on the bootloader being unlocked.
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BULLCRAP!!!
---------- Post added at 07:50 PM ---------- Previous post was at 07:47 PM ----------
aldo101t said:
bullcrap!!!
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sounds to me like we'll never get unlock. If this holds true
tjamscad said:
Here is what i Got from VZW. I talked to Scott today and he offered me a different device saying that the letter states VZW's stance on the bootloader being unlocked. He actually started the offer with a Galaxy S3 and I said Rezound if I was going to do that. He gave me until Friday for the offer.
Click to expand...
Click to collapse
Did they offer you the S3 at upgrade price? Without losing unlimited data? In the letter I wrote to the regional prez for the Carolinas, I told them I'd be willing to pay for a new phone at upgrade price if I didn't lose my unlimited data, but haven't heard anything back.
PsyberEMT said:
Did they offer you the S3 at upgrade price? Without losing unlimited data? In the letter I wrote to the regional prez for the Carolinas, I told them I'd be willing to pay for a new phone at upgrade price if I didn't lose my unlimited data, but haven't heard anything back.
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Click to collapse
He said it everything would stay the same. No cost was explained.
The Archangel said:
I deleted all the stuff, in trying to keep updated from users in the thread. I will be adding to the op on xda, who helped an stuff.
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Click to collapse
I just want to make sure that you realize the petition isn't completely updated. Please take no offense, I just want people to have a petition they are comfortable signing (myself included),
1) Other users have mentioned the use of "an" in place of "and"; these are two very different words. I hope you'll reconsider this habit in the future.
2) The letter just beneath the description of the petition still contains the old petition's text: "HTC an Verizon are abusing their abilities...". I'm very uncomfortable signing the petition with this letter still in place.
3) The paragraph breaks are missing from the letter. The breaks help emphasize different points and are appropriate.
4) When introducing HTCdev, it would be best to first list the name, then follow with the web address. In the first paragraph, replace "http://www.htcdev.com" with "HTCdev (htcdev.com)".
Please realize that we are trying to petition some very large corporations. Professionalism is a must if we expect to be taken seriously. Attacks on their name or reputation are only going to guarantee non-response. Poor grammar and structure will also leave our petition ignored. HTC and Verizon Wireless will have a more difficult time combating reason and intellect, and for this I think the community should strive.
I copied everything you posted in the pm. I'm not obligated to do this for y'all, I'm trying to help out. This will be updated when I have the time. If you want to start your own be my guest. Don't get mad or something with me, when I'm busy doing stuff around xda an in my life.
Honestly you should be glad, that I'm doing this for you guys. I don't mind a little nudge here or there to fix stuff. Just don't badger me over stuff.
The Archangel said:
I copied everything you posted in the pm. I'm not obligated to do this for y'all, I'm trying to help out. This will be updated when I have the time. If you want to start your own be my guest. Don't get mad or something with me, when I'm busy doing stuff around xda an in my life.
Honestly you should be glad, that I'm doing this for you guys. I don't mind a little nudge here or there to fix stuff. Just don't badger me over stuff.
Click to expand...
Click to collapse
fixed.
Been there done that all bull****
Sent from my ADR6410LVW using xda app-developers app
The Archangel said:
I copied everything you posted in the pm. I'm not obligated to do this for y'all, I'm trying to help out. This will be updated when I have the time. If you want to start your own be my guest. Don't get mad or something with me, when I'm busy doing stuff around xda an in my life.
Honestly you should be glad, that I'm doing this for you guys. I don't mind a little nudge here or there to fix stuff. Just don't badger me over stuff.
Click to expand...
Click to collapse
did someone in our community ask you to make the petition?
If not.. you did this on your on time and doing.
so we would like to be taken seriously, no on is putting you down, I've had issues with mdmower, but I have to agree with the polite way he approached you about the petition, but I found your response a bit childish in the manner you had let us know that you aren't doing this because you have to but rather YOU chose to.
Don't get me wrong, I appreciate you and what you're doing.
but I don't NEED to be glad about anything that you are doing, so for you to say "Honestly you should be glad, that I'm doing this for you guys." is completely childish IMO and I don't agree with it one bit.
If you don't want to be bothered over "stuff" then why are you the OP?
I'm confused.
If it possible please ignore my actions last night. I was stressed out over my job interview I had this morning.
I'm sorry for the way I acted.
The Archangel said:
If it possible please ignore my actions last night. I was stressed out over my job interview I had this morning.
I'm sorry for the way I acted.
Click to expand...
Click to collapse
It's all good, no worries.
Sent from my ADR6410LVW using xda premium
Any other changes need to be made?
In 2012 Motorola announced she would upgrade our devices, Atrix and Photon, to Ice Cream Sandwich in Q3. As you all know, they have changed their stance, leaving us with an outdated version of Android to play with. Our devices can easily run even the last version of Android, Jelly Bean, so why the update was canceled for us?
With the Update My Moto! campaign, we are asking for a leak of what was been done before they canceled the update or a compatible Tegra 2 kernel for Ice Cream Sandwich and Jelly Bean. With these files, XDA developers can fix the problems themselves, while Motorola can make up for this mistake they made.
You can help us to achieve that. Share this campaign in your blog, social network, show it to your friends or file a BBB complaint. Let's grab Motorola's attention!
ACCESS THE WEBSITE
Share the campaign
Helping the campaign is pretty easy. If you spread the campaign, you are helping already!
Share on Twitter
Share on Facebook
Share on Google Plus
Share on Digg
Share on Reddit
Share on Pinterest
If you have a personal blog, you can also write about the campaign and ask your readers to help to share it. Even if they don't have an Atrix or a Photon, they might share and help us with the campaign
Sharing with images
You can save the images bellow and share on Facebook, Google Plus and other social networks or blogs, just don't forget to share the campaign's link too!
http://i50.tinypic.com/2it38zt.jpg
http://i162.photobucket.com/albums/t249/rhada-mg/UpdateMyMoto-Trial-2.png
http://ubuntucdn.ubuntubrsc.com/wp-content/uploads/2012/10/updatemymoto.jpg
I will add more when we got them. If you want to add one here, just leave a message with the link for the image
Use our signature!
You can also use the Update My Moto signature, to help us spread the word on XDA Developers and other forums! You just have to copy and paste the code bellow:
[URL ="http://www.updatemymoto.com/"][ CENTER][ IMG]http://ubuntucdn.ubuntubrsc.com/wp-content/uploads/2012/10/updatemymoto.jpg[ /IMG][ /CENTER][ /URL]
Just take the spaces out. It looks nice, don't worry
In the wild
What blogs and websites wrote about this campaign so far?
Ubuntu-BR-SC: Insatisfeitos com a Motorola, usuários criam a campanha "Update My Moto";
Diário do Android: Motorola confirma o que já se sabia: o Atrix não receberá o Android 4.0 oficialmente;
Android Authority: Google, Motorola urged to leak Ice Cream Sandwich / Jelly Bean internal ROMs for Atrix 4G, Photon;
BR-Linux: usuários iniciam campanha para que Motorola mantenha compromisso de atualização do Android;
Talk Android: Developer starts ‘Update My Moto!’ campaign in effort to obtain Tegra 2 ICS drivers for Atrix 4G and Photon 4G;
Android Spin: Update My Moto!!!;
Android TV: Verärgerte Motorola-Kunden starten Online-Petition für Quellcode-Freigabe;
Geek On: Walka o Atrixa jeszcze nie została zakończona;
Android Headlines: Update my Moto! Google, and Motorola urged to “leak” internal ICS/Jelly Bean ROMs;
MIUI ROM: On they Facebook page;
Epinter's CM10 website;
Atrix Forums: Update My Moto - A Social Campaign to Bring us ICS;
Phandroid: Apple vs Samsung Jury Foreman Speaks Out, Moto RAZR i Smokes RAZR M In Battery Life, and More;
CNET: Android users outraged over Motorola's broken promise;
Gemind: Gemcast #049.
Help us to get it in the wild
You can help us to get the campaign in the wild. Do you know someone with a large followers count at Twitter? Ask him to RT the campaign! A friend of yours is a writer at a big website? Ask him to cover the campaign! You have 2 minutes free? Send a e-mail to big websites, asking them to talk about the campaign!
Gizmodo: tipbox [at] gizmodo [dot] com
Gizmodo Brasil: http://www.gizmodo.com.br/mande-sua-dica/
Techcrunch: tips [at] techcrunch [dot] com
The Next Web: http://thenextweb.com/tips/
OMG! Ubuntu!: http://www.omgubuntu.co.uk/tip/
Android Police: http://www.androidpolice.com/contact/
Android and Me: http://androidandme.com/contact/
Campaign Partners
You should also take a look at the Support My Moto campaign. While we are focusing on a viral and social approach, they are going for a BBB one, that could work as well.
Take a look there. Won't hurt you to file a complaint and i promise it will only take you about 2 minutes of your day
Contact details
You can reach me at this e-mail: julianfernandes AT ubuntu DOT com
You can also find me on Twitter and at our Ubuntu LoCo Team's blog, Ubuntu-BR-SC.
Thanks and credits
I wanna thank TheOnePom for paying for our domain name, the great guys at RamNode for offering us this great VPS for such a low price, Fishmoose for the campaign's name and, off course, everyone who gave suggestions, ideas and helped me out on the original thread!
UPDATE
Added some websites to the list
If you are a website owner and want to write about the campaign (or already did), let me know please
appreciate you doing this.
I hope you and the "support my moto campaign" work together since it sounds like you both share similar goals.
I actually like your campaign of "update" better than "suppport" since it gets to the point and doesnt make people think that you are wanting people to support motorola (as opposed to supporting the phone you purchased).
yess..
i don't know what this "campaign" can do, but i share the link in all social networks where i'm..
findthedr said:
appreciate you doing this.
I hope you and the "support my moto campaign" work together since it sounds like you both share similar goals.
I actually like your campaign of "update" better than "suppport" since it gets to the point and doesnt make people think that you are wanting people to support motorola (as opposed to supporting the phone you purchased).
Click to expand...
Click to collapse
We will work together, yes
The idea was to create only one campaign, but we ended up spliting it because we had different views on this. But we agreed to help each other, since our goal is the same in the end.
kkruglov said:
yess..
i don't know what this "campaign" can do, but i share the link in all social networks where i'm..
Click to expand...
Click to collapse
Thanks!
I'm spreading the word. I got motonomore.com, It's just a plain guestbook and I'm sure its kind of silly but I was hoping for tons of complaint posts about Moto. I figured all spread out our voice don't look so big but all in one place might make a change. Either way I'm posting every site or articles can find on this. I know Motorola wants everyone to lie down so it will be forgotten but if that happens then they got a new group to rape in an alley.
shallmrt said:
I'm spreading the word. I got motonomore.com, It's just a plain guestbook and I'm sure its kind of silly but I was hoping for tons of complaint posts about Moto. I figured all spread out our voice don't look so big but all in one place might make a change. Either way I'm posting every site or articles can find on this. I know Motorola wants everyone to lie down so it will be forgotten but if that happens then they got a new group to rape in an alley.
Click to expand...
Click to collapse
Thanks for sharing! I will add your website on the main page
UPDATE
Campaign's page updated with a Brazilian Portuguese version
ACCESS THE WEBSITE
If you can translate the campaign to another language, please send the translated text to julianfernandes [at] ubuntu [dot] com
Hopefully they will be able to get something out to us. I'm so angry that they left us out in the cold like this. It reflects poorly on them as a company and they will be lucky to receive my business again.
shared!
Thanks. I'm not very optimistic, but I'll be thrilled if you succeed.
The other campaign is also talking to the FTC, which I expect to be more helpful than the BBB. I think the BBB's day has gone, and it is now just an organization that extracts payments from companies to maintain "good" ratings. The FTC may still think its mission is to protect consumers.
Good work
Good work and I hope you succeed!
Moto-- "We are committed to being more transparent than ever on our software upgrade strategy - even when we're delivering news consumers may not want to hear. We are doing everything possible to continually improve our communication with you and make sure you are a satisfied customer. That's why we recently announced our $100 rebate program for owners of these and other devices launched in 2011 and beyond that won't get Android 4.1 Jelly Bean. This program starts in the U.S. this fall, and we are working to expand it to select regions around the world. Please watch for updates at motorola.com/tradeup.
BBB-- "If you are not satisfied with the company's response and wish to provide additional information relevant to your complaint (such as a copy of your contract, invoice, receipt, work order, warranty, etc.) please submit it with your rebuttal by the aforementioned date. If the Bureau does not receive a response from you within ten (10) days, your complaint will close as Assumed Resolved."
"
I clicked that I didn't accept their response and made my rebuttal. I'm sure everyone is getting this same message and I'm assuming BBB will be fine with Motorola's answer. I however will never click the I accept the response unless they either give me the money to buy a Samsung Galaxy S3 (without contract or my broken contract fees included) or the option to unlock my phone.
Steve motonomore.com
I think the BBB is mostly about getting companies to pay for advertising in exchange for a good rating. I'd try the FTC, which might be interested in what Moto promised. Or you could try at the state level. Most states have a consumer protection agency. There seems to be a directory of state and local agencies here:
http://www.usa.gov/directory/stateconsumer/index.shtml
Shared
Hopefully something comes of all these campaigns. I'd especially love to have my wimax back.. #Smh #Pipedreams
shallmrt said:
Moto-- "We are committed to being more transparent than ever on our software upgrade strategy - even when we're delivering news consumers may not want to hear. We are doing everything possible to continually improve our communication with you and make sure you are a satisfied customer. That's why we recently announced our $100 rebate program for owners of these and other devices launched in 2011 and beyond that won't get Android 4.1 Jelly Bean. This program starts in the U.S. this fall, and we are working to expand it to select regions around the world. Please watch for updates at motorola.com/tradeup.
BBB-- "If you are not satisfied with the company's response and wish to provide additional information relevant to your complaint (such as a copy of your contract, invoice, receipt, work order, warranty, etc.) please submit it with your rebuttal by the aforementioned date. If the Bureau does not receive a response from you within ten (10) days, your complaint will close as Assumed Resolved."
"
I clicked that I didn't accept their response and made my rebuttal. I'm sure everyone is getting this same message and I'm assuming BBB will be fine with Motorola's answer. I however will never click the I accept the response unless they either give me the money to buy a Samsung Galaxy S3 (without contract or my broken contract fees included) or the option to unlock my phone.
Steve motonomore.com
Click to expand...
Click to collapse
That must be the form letter they are using for everyone. I didn't accept it either. Sent them a fairly long nastygram in response. Not expecting any satisfaction though.
It's amazing that they just keep right on with the BS:
Get the best of Android from us
We want to give you the best of smartphone technology. That means not only pushing the boundaries on design, utility, and speed, but also providing the best mobile software out there. Today, that's Jelly Bean, the newest Android operating system. That's why we're upgrading Motorola smartphones first offered for sale in 2011¹ and later to Jelly Bean.
Click to expand...
Click to collapse
and then of course the superscript section says:
1 Applies to United States sales of Android Motorola smartphones first offered in 2011 or later.
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Click to collapse
Well gee, I'm pretty sure - but don't quote me on this - that all the phones we are pissed about (Atrix 4G, Photon 4G, Electrify) were offered aka released in 2011, go figure. I mean, what, are they going to toss out Jelly Bean for all these devices soon, 'cause that's exactly how I read that content, word for word.
I mean, I could understand if THAT content said "except for certain devices" and then actually name said devices directly or something similar but it doesn't: it flat out says if the device was offered in 2011 or later (as the Atrix 4G, the Photon 4G, and the Electrify were), they're getting Jelly Bean updates and, unless I'm mistaken, that's not going to happen.
Doesn't say some, or specific ones that will or won't get any update to Jelly Bean, it specifically right there in black and white says if it's a Motorola Android phone offered in 2011 and later it's getting an update to Jelly Bean. I mean... WTFOMGBBQ
Now, correct me if I'm wrong here but when you say one thing and it turns out to be absolutely positively false, you're generally considered to be lying, right? Right?
Sure seems like something the FTC might be persuaded into looking into: that's flat out customer fraud, plain, simple, black and white, no muss, no fuss, no questions asked, right there on that page.
Motorola, are you even trying?