Lost 4G at work, any ideas? - Asus Eee Pad Transformer Prime

oops wrong thread!

They might just be doing maintenance on the network. Sometimes it get finicky like that. So when does your Prime arrive?

Related

SUDDENLY... No 4G. Well this sucks

So... About 4 days ago, I noticed that I couldn't connect to 4G anymore, but 3G works fine. Now I've always had full signal 4G where I live because there's a tower just down the block by the Sprint store. I can connect and I even get an I.P. address, but there's no data getting through. You can imagine how many times I went to recovery, cleared data, wiped, re-flashed, all the while thinking it was the ROM that had problems.
The answer came to me in the form of my younger brother. He has the Evo Shift and also had been having issues with his 4G. Now his phone is stock, so that ruled out the ROM being the issue (thank GOD I thought I somehow screwed my WiMax). So he tells me there was a power outage about 4 days ago at around 3am, since then he hasn't been able to connect.
What I'm thinking is- IT'S BEEN 4 DAYS... You guys here who work at Sprint, do you think a small power outage can bork the 4G network for 4 days?
And if so, how come it hasn't affected the 3G network as well?
Maybe It's another issue altogether...
Sprint actually has 4G?
Zoidpilot said:
So... About 4 days ago, I noticed that I couldn't connect to 4G anymore, but 3G works fine. Now I've always had full signal 4G where I live because there's a tower just down the block by the Sprint store. I can connect and I even get an I.P. address, but there's no data getting through. You can imagine how many times I went to recovery, cleared data, wiped, re-flashed, all the while thinking it was the ROM that had problems.
The answer came to me in the form of my younger brother. He has the Evo Shift and also had been having issues with his 4G. Now his phone is stock, so that ruled out the ROM being the issue (thank GOD I thought I somehow screwed my WiMax). So he tells me there was a power outage about 4 days ago at around 3am, since then he hasn't been able to connect.
What I'm thinking is- IT'S BEEN 4 DAYS... You guys here who work at Sprint, do you think a small power outage can bork the 4G network for 4 days?
And if so, how come it hasn't affected the 3G network as well?
Maybe It's another issue altogether...
Click to expand...
Click to collapse
4G is WiMax and 3G is EVDO so one getting knocked out might not affect the other....also, if they haven't had reports about that particular tower, they might not know to fix it.
To the poster above: if your not going to be helpful, don't post.
Sent from my Google Nexus S using xda premium
That sucks man. I'm blanketed in supposedly 4g service and can't get it neither. I wanna go take a dump on one of their towers.
Can a power outage kill 4G? Certainly. Cell towers work like many other electronic devices, and are still prone to things getting shorted (Even if there are several layers of protection to try and stop that). I would honestly recommend calling tech about it and seeing if the towers near you have any posted outages, or at least report the issue.
They likely cannot fix the issue unless they know about it, and if everyone presumes everyone else will report the issue; it may never get reported.
Rayne Jarre said:
Can a power outage kill 4G? Certainly. Cell towers work like many other electronic devices, and are still prone to things getting shorted (Even if there are several layers of protection to try and stop that). I would honestly recommend calling tech about it and seeing if the towers near you have any posted outages, or at least report the issue.
They likely cannot fix the issue unless they know about it, and if everyone presumes everyone else will report the issue; it may never get reported.
Click to expand...
Click to collapse
I'll call tomorrow and bother someone over at the local sprint. I'm just wondering how did the 4G go out and not the 3G network. Oddly enough I also noticed the 3G network is slightly faster now... i.e. - I could never watch HD movies on Youtube without having the 4G on, now since of course I can't connect I tried on 3G and it didn't skip a beat. Maybe breathing too much spray paint fumes is making me crazy
The 4G sits on a separate tower from the Sprint tower's as the 4G is provided via Clear.
Noiro said:
The 4G sits on a separate tower from the Sprint tower's as the 4G is provided via Clear.
Click to expand...
Click to collapse
Gotcha
Sent from my Shooter 3D

Boston area 4g outage

Okay, starting this morning my 4g will connect (says ip address and connected to sprint) yet will not pull down any data. That includes no webpages or if I try speedtest it hangs at testing ping. Zero data. I'm currently using warm rom with stock kernel for the past few weeks. Definitely not a 4g service issue as someone with an Evo 4g was able to pull data with no problem standing next to me today. Tried wiping all and flashing the latest warm rom to no avail. Any ideas? Anything else I should try?
Thank you for any help you can offer!
I have no data also. Never rooted and with the original stock firmware (so if I want to root) and the most recent PRL. I am in Boston if that matters. 3g works just fine.
skelotic said:
I have no data also. Never rooted and with the original stock firmware (so if I want to root) and the most recent PRL. I am in Boston if that matters. 3g works just fine.
Click to expand...
Click to collapse
Thank you that makes me feel a little better as I am in the Boston area as well. Really strange though that someone with an original evo was able to down 4g data today. I might give sprint a call to check on any outages.
Talking to sprint now and they say NO network outages in Boston area. Strange.
I had this issue in the morning a day or two ago but it went away after an hour or so. Problem returned this morning and have had to use 3G since then because Wimax isn't working.
I'm on the latest Warm nightly and too am in Boston. Sounds like it's specific to Boston.
Gadget Man 007 said:
I had this issue in the morning a day or two ago but it went away after an hour or so. Problem returned this morning and have had to use 3G since then because Wimax isn't working.
I'm on the latest Warm nightly and too am in Boston. Sounds like it's specific to Boston.
Click to expand...
Click to collapse
At work now, south of Boston. Same issue.
funny because i'm also in Boston with no data! called sprint and they told me there's no outage in my area! been like this since yesterday morning. they're making me take it to a store today. pain because i just unrooted and put S back on!
anth75 said:
funny because i'm also in Boston with no data! called sprint and they told me there's no outage in my area! been like this since yesterday morning. they're making me take it to a store today. pain because i just unrooted and put S back on!
Click to expand...
Click to collapse
Let us know what they tell you at the store. Hard to believe that this many of us are experiencing the exact same issue and its not on sprints end. Lol I forget how slow 3g can be as most of my travels are normally covered with 4g. Hope its back online soon. Anyone else in the Boston area that wants to chime in?
Sent from my PG86100 using XDA App
Just got back and what they told me is they disconnected wimax and it could be this way for a few weeks! They are gonna be testing LTE and just keep it on 3G. Thanks for the heads up sprint!
WTF?! That's BS.
If it's not back by the end of the weekend, I'm writing a letter.
4g Still broken in Boston area. Many reports....when a phone is mentioned it is the Evo 3d. Was there an over the air update yesterday?
An OTA should not affect it since I haven't upgraded since the first one. Also, people that I know who have the Evo 4G can use data just fine.
Dose everyone with the issue have the evo 3d or is it whit all phone, because sure seems like the ones with the issue are evo 3d users
as well as everyone should! this is BS!! i am more mad that i called CS 3x and they kept telling me there's no outtages in my area! how could they not know about something as major as this????? I had to go outta my way to a local store for them to tell me this crap??? my cousin called to complain and they hung up on him! called back to speak to a manager and they just kept him on hold! kinda missing T-Mo right now!!!!
---------- Post added at 03:18 PM ---------- Previous post was at 03:17 PM ----------
TopChoice said:
Dose everyone with the issue have the evo 3d or is it whit all phone, because sure seems like the ones with the issue are evo 3d users
Click to expand...
Click to collapse
not just Evos. doing on my cousins phone too(not sure what he has but its def not an evo)
TopChoice said:
Dose everyone with the issue have the evo 3d or is it whit all phone, because sure seems like the ones with the issue are evo 3d users
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Click to collapse
Wow, glad I found this thread! I got the same problem on Nexus S 4G located near Norwood. In my case, I just got a replacement phone yesterday. 4G was fine yesterday but today, nothing. I was starting to think I got a defective phone. The worst part is that with 4G enabled, I got a signal so it doesn't even try to fall back to 3G. I just checked Settings > About phone > Status > Mobile network state says Disconnected when 4G is turned on.
I can only get 4G service while at work so if they've disabled it, I'm gonna be mad!
TransWarp said:
Wow, glad I found this thread! I got the same problem on Nexus S 4G located near Norwood. In my case, I just got a replacement phone yesterday. 4G was fine yesterday but today, nothing. I was starting to think I got a defective phone. The worst part is that with 4G enabled, I got a signal so it doesn't even try to fall back to 3G. I just checked Settings > Status > Mobile network state says Disconnected when 4G is turned on.
I can only get 4G service while at work so if they've disabled it, I'm gonna be mad!
Click to expand...
Click to collapse
that is also what my cousin has(Nexus S 4G) so its def not just the evo 3Ds...
No data here as well in beverly ma. It shows as connected but no data flow.
I now have a new phone, epic touch 3g
Pong
uhupong said:
No data here as well in beverly ma. It shows as connected but no data flow.
I now have a new phone, epic touch 3g
Pong
Click to expand...
Click to collapse
it amazes me that sprint has no clue as to what is going on! i had another buddy just call and they told him theres no outtages in boston!!! WTF do you call this then??? so frustrating!
I call it testing....if they are testing LTE then be happy. Sucks its your town but hey sacrifice isn't cheap
Sent from my EVO3D(overclocked) via XDA App
southern87 said:
I call it testing....if they are testing LTE then be happy. Sucks its your town but hey sacrifice isn't cheap
Sent from my EVO3D(overclocked) via XDA App
Click to expand...
Click to collapse
can't speak for everyone else but i don't mind at all. Just don't like the fact that Sprint has no idea whats going on and sending people to local stores to me is BS! they should be more informed of something this major going on and not making everyone think there phones are junk! all they have to do is inform their customers of the testing and to put their phone on 3G! i had no idea of that and had no data till i went to the local store today and they told me to put it on 3G.

Constant Dropped Calls, Help!

I've had my Evo LTE since launch, and have had call issues since the beginning. I came from the OG Evo, and knew Sprint had bad coverage in some areas around me; but this has been much much worse. I would say 4 out 5 calls drop immediately upon connection. I will have half or more signal when I call and as soon as it connects it drops off and I look and there are 0 bars. Oh, I'm also not in a town which has the updated network/LTE. I had done the HTC Unlock immediately, so I was nervous about trying to take my phone back. But thanks to this amazing guide, I can get it back to stock. Has anyone else had issues like this fixed by getting a new phone?
My main question is who do I take it back to? I have the BB Black Tie insurance, so I was thinking that would be easiest/quickest exchange. But I wasn't sure how they would react since there is nothing visibly wrong with the phone. And I'm sure as soon as I get in Best Buy it will work flawlessly .
are you in an area that is currently undergoing Network vision updates? In my area (Chicago suburbs), sprint acknowledged that the NV upgrades were causing problems.
I constantly get "no data connection" when I have 3 bars (not roaming) :/
have try doing a service reset? ##72786#
HTC EVO LTE
iamkoza said:
are you in an area that is currently undergoing Network vision updates? In my area (Chicago suburbs), sprint acknowledged that the NV upgrades were causing problems.
Click to expand...
Click to collapse
No, I'm in Oklahoma and we don't even have a date for the upgrades yet .
luisrod03 said:
have try doing a service reset? ##72786#
Click to expand...
Click to collapse
I have not. I'm assuming it's okay to do this running S-Off and custom Rom (CM10)?
I have also noticed terrible 3G speeds, much much worse than my OG Evo.
stewie63 said:
No, I'm in Oklahoma and we don't even have a date for the upgrades yet .
I have not. I'm assuming it's okay to do this running S-Off and custom Rom (CM10)?
I have also noticed terrible 3G speeds, much much worse than my OG Evo.
Click to expand...
Click to collapse
yeah its ok....the ##72786# it's going to reset your data and voice...as soon as you put the ##72786# on your phone is going to ask for the msl enter it then press menu and reset....your phone is going to reboot and run the hands-free activation...just let it run and test it out see if it works
HTC EVO LTE
What part of Oklahoma?
Sent from my EVO using xda app-developers app
Tulsa
I'm in north okc and have the exact same issue. I've been in numerous lengthy phone calls with sprint about this and I'm on my second phone to no avail. My girls phone is the same. This phone does not like the okc area whatsoever. I remember my 3d was the same. I am currently at the point of leaving sprint for this. I love this phone but its driving me crazy. And let's not get into peak hours data drop.... I'm so frustrated with sprint right now.
Sent from my EVO using Tapatalk 2
Well, I think I'm going to go back full stock tomorrow and run it by a Sprint repair store. Guys in IRC channel recommended I have them check my radios. I work with a guy who has a Samsung on Sprint and doesn't have great signal, but better than mine! I'm so torn right now, I know if i switched to Verizon I'd have great LTE signal all over town, but I wanted to support Sprint and see if they could fix their network. Now I'm regretting it but stuck in contract. But then again if I were to switch, there aren't really any phones I'm interested in on Verizon...
I love this phone but, I am.pissed and tired of repair stores, and sprint technical, and supervisors, and credits. They can see that most of my disconnects are device related and still won't switch me to another device or something. I really don't even want to switch. But, I totally believe its network being upgraded and this device is designed for something other than what's offered in my area.
Sent from my EVO using Tapatalk 2
lawnguy said:
I love this phone but, I am.pissed and tired of repair stores, and sprint technical, and supervisors, and credits. They can see that most of my disconnects are device related and still won't switch me to another device or something. I really don't even want to switch. But, I totally believe its network being upgraded and this device is designed for something other than what's offered in my area.
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
Send it in to htc and have them fix it. They warranty it for a year.
I had one that dropped calls but my second one is perfect.
Well, I'm going to try to get to the Sprint store later this afternoon. Will update here with result. If it's just their **** network, think they might let me out of contract if I ***** enough? If they do, then where do I go? I freaking love this phone, but if it can't make phone calls I can't keep it...
--Update--
I went to a Sprint store on Saturday to see what they said. As soon as I mentioned dropped calls and crappy speeds he started apologizing. Evidently they have begun the network update in Oklahoma, which means that a lot of towers are down or not at normal capacity. He said this has been going on most of the year and that the network should be back at normal capacity by the end of the year. He also said he had heard LTE by June-July of 2013, but was just a rumor. He reset my profile and PRL and said it might help. I'm going to stick it out as of now and hope they can produce a solid LTE network. I do really love Sprint and their fight for unlimited data, just hope they keep it up.
Dropped Calls
I, too, have had terrible luck with calls dropping with this phone. I was on the OG EVO and did not have these issues at all. From looking at this site s4gru.com I do not believe that my area (Indy) should be under any network updating as of yet. However, it also looks like Oklahoma should not be, either - so maybe they started early
In the end...my old EVO did not have issues up to the day I upgraded, and the new EVO has had issues since day 1. I do not believe this is a network issue, but more of a hardware/radio/phone design issue. I hoped the newest updates (including radio) would help, but I am still dropping calls way too often.

Won't stay connected to LTE

My EVO 4G LTE won't stay connected to LTE.
I just came to visit my family in ATL and it won't stay connected. When I reset my radio (airplane mode on then off) it connects to 4G with 3 or 4 bars and then disconnects every time. I haven't gotten it to stay connected for more than 20 seconds.
I'm running Stock With Goodies 2.14. I have roaming set to auto, and I have my data mode set to CDMA/LTE.
Any suggestions?
Update your prl and profile. Let me know how that works.
Yeah, I already tried that. I just tried it again for giggles and still no go.
I just did a full wipe and updated to stock with goodies 2.14 a little earlier because I was on 2.11 and it wasn't staying connected - I thought that a hard reset might help resolve the issue (plus I needed to update anyway).
The bars you see have nothing to do with your LTE signal. Stock OEM ROMs show 1x signal strength at all times, whether or not it says 3G or LTE. Chances are, you are on the edge of LTE with a very weak signal. The phone can connect to one tower for voice service but also be connected to a completely different tower much farther away for LTE (or EVDO for that matter), so a strong voice signal does not indicate a strong data signal.
There is a lot of relevant info on this stuff in the forums at s4gru.com. The people over there know exactly what they're talking about.
Ah... So I'm probably connected to the next tower over and it just goes out.
Just saw this there. http://s4gru.com/index.php?/topic/2...to-determine-your-actual-lte-signal-strength/
Ughhhh...
http://forum.xda-developers.com/showthread.php?t=1898433
http://forum.xda-developers.com/showthread.php?t=1905007
http://forum.xda-developers.com/showthread.php?t=1901905
And then there were 4. On this forum. There are also these:
http://s4gru.com/index.php?/topic/1644-evo-lte-4g-connection-issues-contact-sprint/
http://community.sprint.com/baw/message/458883
So, basically, the EVO LTE's LTE connect isn't very good. This kinda makes me upset.
I can get a constant connection if I set the mode as LTE only. It's not a good connection, but it is LTE. It makes me wonder if my phone doesn't know about other LTE towers nearby because sprint has excellent coverage here.
ItsTommyGun said:
So, basically, the EVO LTE's LTE connect isn't very good. This kinda makes me upset.
I can get a constant connection if I set the mode as LTE only. It's not a good connection, but it is LTE. It makes me wonder if my phone doesn't know about other LTE towers nearby because sprint has excellent coverage here.
Click to expand...
Click to collapse
So far the official stance is that it is a software issue. An update is supposed to fix it.
subhumanderelict said:
Ughhhh...
http://forum.xda-developers.com/showthread.php?t=1898433
http://forum.xda-developers.com/showthread.php?t=1905007
http://forum.xda-developers.com/showthread.php?t=1901905
And then there were 4. On this forum. There are also these:
http://s4gru.com/index.php?/topic/1644-evo-lte-4g-connection-issues-contact-sprint/
http://community.sprint.com/baw/message/458883
Click to expand...
Click to collapse
This ****ing forum is starting to smell like **** because of people like you. You don't have the courtesy to just disregard the post if it bugs you. Instead, you go out of your ****ing way to copy 5 different links to not really help the OP, but to just shove this "already been posted" bull**** down people's throats. For ****s sake..
The bars you see have nothing to do with your LTE signal. Stock OEM ROMs show 1x signal strength at all times, whether or not it says 3G or LTE. Chances are, you are on the edge of LTE with a very weak signal. The phone can connect to one tower for voice service but also be connected to a completely different tower much farther away for LTE (or EVDO for that matter), so a strong voice signal does not indicate a strong data signal.
There is a lot of relevant info on this stuff in the forums at s4gru.com. The people over there know exactly what they're talking about.
Click to expand...
Click to collapse
That's probably what it is.. But there's no saying because the EVO 4G LTE seems to be having issues.. my girlfriend's iPhone 5 on sprint gets LTE in places I don't.
grizzlywan said:
That's probably what it is.. But there's no saying because the EVO 4G LTE seems to be having issues.. my girlfriend's iPhone 5 on sprint gets LTE in places I don't.
Click to expand...
Click to collapse
Well, I'm sure it is an Evo software issue (my GS3 gets LTE in places my sister's Evo doesn't; I'm hoping for her sake that it's a software issue), but the point was that the signal is weak enough for the phone to fall back to 3G instead of holding onto it and that the bars he saw were deceptive.
grizzlywan said:
This ****ing forum is starting to smell like **** because of people like you. You don't have the courtesy to just disregard the post if it bugs you. Instead, you go out of your ****ing way to copy 5 different links to not really help the OP, but to just shove this "already been posted" bull**** down people's throats. For ****s sake..
Click to expand...
Click to collapse
You know something? You're right. I make these forums smell like fecal matter by attempting to harmonize and combine similar topics. Nay, I am single-handedly bringing on the downfall of humanity! How dare I try to direct people to topics that have been created 3 times before to help other people who might have this problem so they don't have to go looking for the information in multiple, scattered threads.
And to cater to your apparent love of all things scatological, the next thing you know, parents aren't going to tell their kids to eat their vegetables more than once. And why should they? Learning from people who have been there before is simply not worth it when we can just spend 45 minutes on the can trying to take a grunt. (In case you don't get it, "learning from people [before]" refers to people who have previously created threads on the same topic and "45 minutes on the can" refers to wasting time searching for the information which is fragmented across a forum, which you seem to prefer.)
Sent from my EVO using xda app-developers app

Slow Mobile Data

Hey all,
A few weeks ago, I switched from MeanBean to Jelly-Bam ROM. At the time, I thought this was a Jelly-Bam issue, but I'm pretty sure it's not now. When I switched ROMs, I noticed that my data was slow. I work in Baltimore County, MD and lost my 4G signal. I have occasionally seen 4G at home since I noticed this issue, but it's rare. I typically only get 3G and often it's less than 1MB/s. I tried switching back to MeanBean and that didn't help (I had updated the radio before switching back, I would think that would only help). I have updated my radio (currently running 1.12.11.1210) and that hasn't helped. What made me think it's not the ROM is that my wife has a stock Evo 4G LTE and she also has slow data speeds. BUT, my brother has an S3, also on Sprint and in the same town and he's getting 4G fine. I do have my have my Network Mode set to LTE/CDMA (actually on Jelly-Bam it's LTE/CMDA/EvDo). I'm running Jelly Bam 7.8.0 (CyanogenMod version 10.1.0-RC2-jewel). Please let me know if you have any ideas or suggestions as to what could be the problem with my phone. If I can provide more information, let me know and I'll get it for you.
Thanks so much in advance.
Baltimore and supporting areas are still going thru LTE upgrades, it's still on-off for some areas. Annapolis is lit 100% as far as I can tell.
Sent from my EVO using xda app-developers app
Is your evidence of the S3 pulling in 4G while your device does not anecdotal or have you performed a side-by-side comparison? The answer to this will help us narrow down your problem.
waterbound said:
Baltimore and supporting areas are still going thru LTE upgrades, it's still on-off for some areas. Annapolis is lit 100% as far as I can tell.
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
Unless things have gone backwards, I don't think that is the case. I used go get 4G in Baltimore. I've seen as high as 25MB/sec, maybe even higher. Now I don't see 4G ever down here. (I've seen it a few times at my home in York County, PA since this issue, but it doesn't last long and the fastest I've seen is maybe 5MB/sec. But most times its 3G and less than 1MB/sec.)
tmwilsoniv said:
Is your evidence of the S3 pulling in 4G while your device does not anecdotal or have you performed a side-by-side comparison? The answer to this will help us narrow down your problem.
Click to expand...
Click to collapse
My evidence is based on my seeing absolutely no 4G at the time (I've seen a few few times briefly as noted in the post above.), while my brother who is less than 1 mile away see's great 4G (faster than his home wifi so over 15 MB/s). I have consistently had terrible speeds around town while he consistently has good speeds. No, we have not stood side by side and done a test, but I know how my signals used to be and how they should be and I'm nowhere near that.
I was actually near the Key Bridge last night and where I usually get LTE or at least have in the past, I got solid 3G, I tried airplane method and reboot, switching from CDMA back to LTE to no avail. Soon as I got back into Pasadena the LTE was solid. I never was sure about the differences between the Samsund devices vs. HTC but for me, the signal is sporadic which in the past has been due to Sprint upgrades. Hope it gets better and check out the SG4RU site for specific information about your area. Thru have a ton of info that will let you aware of the work and or upgrades in your specific area in Baltimore.
Sent from my EVO using xda app-developers app
It just doesn't make sense to me that Sprint reception would decrease by so much and (as far as I can tell) completely lose 4G coverage at my work and mostly lose it at my home at the same time, while my brother continues to receive great service on his S3. I just don't see how that could happen.
Does anyone have any other ideas? Any ideas what could be wrong with my phone? Anything else I can update? Any settings for me to check that I might have missed? (I feel like I've check them all, but I'm up for anything at this point.)
Thanks in advance. This is driving me nuts.
KB3NRY said:
It just doesn't make sense to me that Sprint reception would decrease by so much and (as far as I can tell) completely lose 4G coverage at my work and mostly lose it at my home at the same time, while my brother continues to receive great service on his S3. I just don't see how that could happen.
Does anyone have any other ideas? Any ideas what could be wrong with my phone? Anything else I can update? Any settings for me to check that I might have missed? (I feel like I've check them all, but I'm up for anything at this point.)
Thanks in advance. This is driving me nuts.
Click to expand...
Click to collapse
I'd like to throw my own recent experience in here.
My wife has the OG Evo. I have the Evo LTE. While I do not get LTE in this area, I still get 3G coverage. The other day, out of the blue, my wife's 3G quit working and she has next to no service while I have solid coverage, and yes this is side by side.
Call me crazy right now because if what I am about to say, but I have this inkling of a feeling that Sprint is directly behind her almost completely losing signal in an area where 3 towers surround us to attempt to get one of us to call in, complain, and get coerced into an upgrade (she's due for one as of June 1st, go figure right?
I've noticed this happen whenever I was due for upgrades on my older phones too such as the Hero, Moment, etc... if I could pinpoint what they're doing, if they're doing anything, they'd be in some majorly serious ish.
So, I called Sprint and they walked me through #72786# update on my wife's phone. Apparently both of our phones were "off the network". We went through it for my wife's phone and it put it back on the network, whatever that means, but it didn't improve her service. They're now telling me our options are to take it to the nearest Sprint store with a repair center (the closest 2 are about an hour away each) or pay the shipping to return it to HTC.
They told me I could do the #72786# update on my phone and that it would not get rid of my root. Does anyone know this to be true? I'd like to try it on mine since they say it also is not "on the network". Because it does a firmware update, I wanted to check to see if that would interfere with the root access on my phone or my ability to gain root again, should I ever get rid of root.
Which brings me to my next question, if the above is safe for my rooted phone, I try it, and it does not work. How do I go about returning my phone to it's stock configuration? I've read a little about RUU, but haven't been able to figure out enough of it or where to get the RUU to feel comfortable doing it yet. If I do an RUU, will I be able to get my root (and s-off) rights back on my phone? How about if they try to bring my phone completely up-to-date? Is there a way to root currently up-to-date phones?
I know I've packed a lot of info and questions in there, but I would really appreciate any help and answers that people can give me. Thanks so much!!
jerry43812 said:
I'd like to throw my own recent experience in here.
My wife has the OG Evo. I have the Evo LTE. While I do not get LTE in this area, I still get 3G coverage. The other day, out of the blue, my wife's 3G quit working and she has next to no service while I have solid coverage, and yes this is side by side.
Call me crazy right now because if what I am about to say, but I have this inkling of a feeling that Sprint is directly behind her almost completely losing signal in an area where 3 towers surround us to attempt to get one of us to call in, complain, and get coerced into an upgrade (she's due for one as of June 1st, go figure right?
I've noticed this happen whenever I was due for upgrades on my older phones too such as the Hero, Moment, etc... if I could pinpoint what they're doing, if they're doing anything, they'd be in some majorly serious ish.
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Did your wife ever update her profile? I'm 99 percent sure sprint isn't cutting off her 3g. Check the link in my sig, bottom of post 1 faq, those steps will work for the og as well...
Sent from my Evo 3D CDMA using Tapatalk 4 Beta
gunfromsako said:
Did your wife ever update her profile? I'm 99 percent sure sprint isn't cutting off her 3g. Check the link in my sig, bottom of post 1 faq, those steps will work for the og as well...
Sent from my Evo 3D CDMA using Tapatalk 4 Beta
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Thanks for the quick reply. Yes, we just updated her profile via System Updates-->Update Profile. If there's more to it than that, let me know. I'll take a look at the link in your signature too.
KB3NRY said:
Thanks for the quick reply. Yes, we just updated her profile via System Updates-->Update Profile. If there's more to it than that, let me know. I'll take a look at the link in your signature too.
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Yeah there is quite a bit more to it. Is she rooted? Because that will help save her data if a hard reset (##786#) is in order...
Sent from my Evo 3D CDMA using Tapatalk 4 Beta
gunfromsako said:
Yeah there is quite a bit more to it. Is she rooted? Because that will help save her data if a hard reset (##786#) is in order...
Sent from my Evo 3D CDMA using Tapatalk 4 Beta
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No, she is not rooted. So for now, I figured I'd start with trying this on my phone. Unfortunately, the MSL reader app wasn't able to read it. I'm actually in an old version of my phone. I'm going to install my last backup and work from that since I'm somewhat hopeful this will fix my problem. I might as well do it from my latest ROM. I'll have that up in 10 minutes or less and I guess I'll try to work through your instructions...
If it works on my phone, I guess I'll go through it with my wife's then. I have everything important backed up on mine. I'll have to check hers real quick to make sure she doesn't have any recent pictures, but I think those should be on Dropbox. I assume it will tell me before I might have to do that so I'll know to double-check everything if it comes to that.
Sorry if I've asked any questions that are explained in the instructions...I just wanted to reply and now I'll continue reading through them.
Hard reset on your phone will wipe everything in data/app as well as your internal sd. Your external will be fine as well as your wife's external however she will lose all apps, sms, mms, call logs, bookmarks via stock app, as well as any system settings.
Flowed from my Jewel using Tapatalk 2
gunfromsako said:
Note: All these fixes must be preformed on a stock or stock based rom with epst support and make sure you are in a known good signal area
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So I should not be running these from my Jelly-Bam ROM? Or is that OK? If not, should I run an RUU will holding down volume while powering on and doing a factory reset work?
Thanks so much for your help!
KB3NRY said:
So I should not be running these from my Jelly-Bam ROM? Or is that OK? If not, should I run an RUU will holding down volume while powering on and doing a factory reset work?
Thanks so much for your help!
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As long as you have epst support you are fine. Just try one of the codes... If it works your golden.
Flowed from my Jewel using Tapatalk 2
gunfromsako said:
As long as you have epst support you are fine. Just try one of the codes... If it works your golden.
Flowed from my Jewel using Tapatalk 2
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I guess if it tries to dial and says "The feature code you have entered is invalid" or something like that, I'm not golden...
KB3NRY said:
I guess if it tries to dial and says "The feature code you have entered is invalid" or something like that, I'm not golden...
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Sorry I'm not familiar with jelly bam is it sense based? You don't actually dial it the last # should activate it... Aosp roms will not work
Flowed from my Jewel using Tapatalk 2
gunfromsako said:
Sorry I'm not familiar with jelly bam is it sense based? You don't actually dial it the last # should activate it... Aosp roms will not work
Flowed from my Jewel using Tapatalk 2
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Yeah, I didn't dial. But when I hit the last #, what I entered before goes away and nothing happens.
Will these changes stick through a new ROM update? I guess I'll try them on the last stock save I have and then try to restore my MeanBean ROM (the last ROM I had that worked with 4G...Jelly-BAM seems to be what broke it.).
KB3NRY said:
Yeah, I didn't dial. But when I hit the last #, what I entered before goes away and nothing happens.
Will these changes stick through a new ROM update? I guess I'll try them on the last stock save I have and then try to restore my MeanBean ROM (the last ROM I had that worked with 4G...Jelly-BAM seems to be what broke it.).
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Yes these will stick through Rom updates. I know epst works on meanbean, viper, operation jellybean, and the sense 5 port from my personal experience.
Flowed from my Jewel using Tapatalk 2

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