http://asus.co.uk/blog/news/eee-pad-transformer-prime-update/1057/
just spreading news
this thread should be merged with this one:
http://forum.xda-developers.com/showthread.php?t=1452323
both articles are about the same topic: warranty extension and refund. curious why Asus only announced this in the UK. there are plenty of pissed off people in the US. and this bit of news certainly won't make them any happier
Related
Better yet all of you guys in the US, where did you order your SGSII from? I am looking to order one from a good source.
I got mine from Amazon. It was expensive, but I got it with two day delivery.
Non sponsored link: www(dot)amazon(dot)com/gp/product/B004QTBQ2C
New user restriction...
Amazon dot com 10 characters
Expansys would also be a good choice; they provide warranty support, which other vendors may not. The SGS2 is still considered a gray market phone here in the US, so Samsung may not honor warranty claims.
So the prime is released in the UK, and with the hoopla going on with online orders (can be seen in the other uk online orders thread), I thought it would be a good idea to setup a thread to shop bricks and mortar sales.
So where people got there prime, shop and location and if possible stock levels.
Please don't come on and say you got the display model last week as that isnt helping anyone.
what really isn't helping anyone is the creation of another uk thread.
there is a sticky stating no more pre-order type threads.
lets try and keep this place tidy
Sorry zoro but this isn't a pre order thread.... other thread is for online orders and this for people picking it up in a shop. If mods deem the thread inappropriate then fair enough.
Sent from my HTC Desire using Tapatalk
So anyone know of any shops in the uk that have any primes in stock, or is the launch day just a load of nonsense.
Sent from my HTC Desire using Tapatalk
I think most of the stock out there is going out to pre-orders at the moment - most of those also seem to be delayed.
Carphone Warehouse seem to be doing the best on those at the moment, some of their stores might be the best to check.
zoro25 said:
what really isn't helping anyone is the creation of another uk thread.
there is a sticky stating no more pre-order type threads.
lets try and keep this place tidy
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bad form. this isn't a pre-order thread. this is dealing with specific stock in the uk. and considering how tidy the UK ordering has been in relation to how many US threads were started to have only 2 UK threads on stock levels is pretty disciplined, 1 for online, 1 for shops is perfectly fair IMHO.
---------- Post added at 11:44 AM ---------- Previous post was at 11:42 AM ----------
demonotter said:
I think most of the stock out there is going out to pre-orders at the moment - most of those also seem to be delayed.
Carphone Warehouse seem to be doing the best on those at the moment, some of their stores might be the best to check.
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I rang CPW this morning after their screw up with my online order. I got them to check store stocks. No UK stores are showing stock in store today and she would not give me projected expectations when bricks and mortar stores will get them either.
good thread - subscribed.
Ok guys
anyone wanting to pick up a prime in west Yorkshire
comet at Wakefield have one in stock.
As I have just returned mine for a refund.
If you're quick grab it
No issues at all apart from the poor gps which you all know about as all primes pretty much have this issue.
I have been trying to return since delivery but had to wait til it was officially available
i.e today (12th)
Had to lie about switching it on but I did a factory reset so they couldn't tell, all the plastic film packaging is still on everything as I didn't want to jeopardise a refund if I changed my mind
I returned primarily as I don't like the screen size
I prefer the ipad 4:3 ratio
So go grab it if you want one.
Dean
Sent from my LG-P920 using xda premium
I spoke to a PCW/Currys person this morning and they said that the megastores in Bristol (Cribbs Causeway), Bath, Swindon and Weston Super Mare had one each... Don't know if it's true, but that's what she said. Another poster on the pre-order thread said yesterday that there were none in the South West...so you can take your pick.
I picked up display model from my local PCWorld this morning ... just asked ;-)
Any news if atp is actually available in stores at all? Can't believe this launch fiasco...
Sent from my HTC Desire using XDA App
Is it really a fiasco? Which option would you prefer - delaying the launch so Asus could build up a bit of a stockpile (a la Apple) or releasing them when stock becomes available? I concede that their provision to online retailers has been far too erratic but the fact that you can't walk into a shop and buy one hardly makes this a fiasco.
It does. It is a fiasco. It's pathetic how people preorder it months in advance and then someone like me just orders one on 11th and gets it in 19 hours, when people who preordered are still waiting. Then another order from JL, them stating that they have stock, and still nothing, they didn't even charge my cc.
While Asus is doing great by releasing as many tablets as they can, retailers are really screwing it up.
So while its not , or only partially Asus fault, still, launch is a fiasco.
Tomlilley said:
Is it really a fiasco? Which option would you prefer - delaying the launch so Asus could build up a bit of a stockpile (a la Apple) or releasing them when stock becomes available? I concede that their provision to online retailers has been far too erratic but the fact that you can't walk into a shop and buy one hardly makes this a fiasco.
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Sent from my HTC Sensation Z710e using XDA App
It is a fiasco because
- either ASUS have massively underestimated demand and produced 100,000 units for global distribution but then they shouldn't have been making so much hype around the launch.
-or its retailers that are too cautious and only buying from ASUS little shipments and then it's their fault that it is near to impossible to buy it more than a week after "official" launch in UK and possibly month after "unofficial" launch in US.
I tend to lean towards first possibility as it seems that none of retailers here or in US are able to get their hands on larger amounts of the tablet. Its not like I want John Lewis to have 5000 in their ware house but the way things are looking they perhaps have only got 100 (via their supplier which is not directly from ASUS by the way).
So the moment they got 500 orders on Friday they should have spoken to MicroP and in turn to ASUS - can we have 1000 more on Monday morning as we have high demand. And I suspect this is the problem that there's no availability from the manufacturer.
so i guess this confirms they really wont be issuing any sort of fix or solution?
http://www.tomshardware.com/news/Asus-UK-Transformer-Prime-Refund-New-Model-TF700,14516.html
Misleading title is misleading. They're just saying if you don't like it, return it to the shop you purchased it, something you can do by Law. The only thing Asus are offering is an extension to the warranty.
Just curious... did you even read the article?
Asus is not offering refund, they are recommending people who are not happy with WiFi/GPS performance to return them to retailers.
arrrgh said:
Just curious... did you even read the article?
Asus is not offering refund, they are recommending people who are not happy with WiFi/GPS performance to return them to retailers.
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Lmao I was thinking same thing OP fails.
Has anyone rang asus to take the extended warranty? I have and they dont know anything about it!
What about us in the United States? Do we get an extended warranty? It feels like, other than in Taiwan, the US was doing a bunch of beta testing on this thing.
That article basically says that the Wifi Issues will be fixed for the UK Version, but what about versions that have already been released?
How exactly is it misleading?
the company is now offering another alternative: A full refund. The company today said that extensive checks have confirmed that no units with WiFi issues have been supplied to customers in the UK, it is willing to refund customers that are still unhappy with their device.
"After extensive checks we can confirm that no units have been supplied to the UK with a known WiFi issue. Any customers experiencing WiFi issues specifically are advised to contact our support hotline on 0870 1208 340," Asus UK said. "Any customers who have purchased a Transformer Prime TF201 and are dissatisfied with the performance of the GPS module are advised to return the unit to their point of purchase for a full refund as per standard consumer rights that apply in the UK."
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The article specifically says ASUS is offering a full refund.
The article says ASUS is asking customers who are dissatisfied, to take it back to their place of purchase.
Who says they haven't reached out to the retailers and instructed to offer full refunds, outside of the store policy?
And who the hell knows what "consumer rights as they apply in the UK" means?
I wish people would stop being so quick to judge posters. The link i posted may or may not be accurate, but no need to flame. Im not here trying to stir up ****, im trying to share info i came across.
Thank you.
PS, this article proves to me, more than anything, that ASUS has no intention of offering any solution to the weak wifi ... which pisses me off because otherwise i am in love with my tablet.
and yes, for a while i was hopeful that they would make some statement about it, offering some solution or cheap fix.
I dont want a refund, or a credit, money is not the issue .. i just want this tablet to have better wifi signal, that is all
So I just checked if there were any firmware updates available and there was one! Does anyone know what it does? Obviously I'm hoping it'll fix the rebooting issue but I'm wondering if anyone else has gotten it yet.
Edit: Whoops, I posted this to the wrong thread. I'd delete this post but I'm not sure if I'm able to.
rsarno said:
How exactly is it misleading?
The article specifically says ASUS is offering a full refund.
The article says ASUS is asking customers who are dissatisfied, to take it back to their place of purchase.
.......................................................
And who the hell knows what "consumer rights as they apply in the UK" means?
..................................................
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In the Uk we have a number of consumer protections.
One is the distance selling regs which give peeps who buy a new Product (excepting opened software, mucic media or things like pants (underwear for our friends over the pond) earings etc where there is a hygiene element) a minimum of 7 days to look at a product and try it out (there are expectations to keep the original packaging and to look after the goods) and decide to keep it or return it.
Another consumer protection is the Consumer Protection act which protects all purchasers of goods and this protects consumers by stating that goods should be fit for purpose, this protection should last (a very subjective) for a reasonable life of the item and if a fault is found in the first six months the consumer should have the right for that item to be treated as if the fault was present at the point of sale. (it is not always easy to force this issue but there are remedies) so for example a Television that dies after 18 months could fall under this legislation as it would be reasonable for a TV to last longer than 18 months.
Another area in which we might be different is that in The UK the contract is between the seller and the purchaser, not between the manufacturer and the end user, so that Asus increasing the length of their warranty is over and above the responsibilities of the seller.
in the UK the grey TFP is as rare as rocking horse sh*t and there are very few outlets that have been able to distribute the TFP with the silver version is as common as a dodo! Asus has in all likelihood been in contact with the company who is distributing the TFP over here and arrangements have been made for the return of faulty TFP's to be made simple.
On another level I do not mind peeps griping about the goods but I get really pee'd of with those who take over the official asus rep started threads in which Asus are looking for patterns of the faults to help them narrow down the problems to work on fixes to vent their spleen: If i was an Asus rep I would be disheartened by this and feel that (I am sure they are working their nuts off) their efforts are not being appreciated and this also has an effect on me and other users; as it makes focussing on those issues all the harder because the likes of Gary are having to wade through a lot of irrelevant posts to get to the meat of the problem, and also some of the posts have been pretty insulting and personal to the point that I have reported a couple. I think Asus are being much more responsive than Apple was over the Iphone having difficulties making calls)
(Sorry for the rant in the previous paragraph but having read the three threads earlier it just had to come out and I was going to post similar on those threads but managed to check myself. It was not pointed at yourself or any individual in particular )
Hope the info on some of our consumer legislation was useful.
As indicated many countries outside the US have customer protection programs and this drives corporate decisions for those countries to make sure customers feel like a company that is getting bad press is trying to resolve the issues. Based on what we are seeing in the last week ASUS is stepping up to the plate in many ways to resolve their problems with the Prime.
So much Prime forum post and article news that people returned for refund.
How would I know what I'm receiving was not a pre owned prime and resealed?
Refurbished units are required to be re-labelled as so. If you're purchasing from an Authorized Dealer then you are pretty much guaranteed a new unit.
Hello,
As some of you may have read, I was having problems with my Razr since around the start of November dropping signal/unknown baseband/no IMEI etc. Having had two Android devices, both rooted, in the past I knew it was going to be a case of cashing in the 12-month Motorola warranty and sending it in for repair or replacement when everything I tried seemed to yield no results.. I live in the UK and this meant bundling my 4-week old Razr off to SBE UK in Ashford, Kent who are Motorolas main repair contractor for the UK and fighting through red tape at both SBE, Moto and my seller (Expansys UK) to get any real progress made.
I have decided to write about my experiences here at my blog, for anyone looking (or facing no other choice but) to send their device in under warranty. SBE have quite a bad wrap here on the web with quite a few horror stories and whilst there are posts on XDA about the Xperias and various HTC devices concerning them, it may prove useful to anyone having to deal with them to have a modern, up-to-date account of the events. I know it would have I, but with no choice but to bite the bullet and dive right in I was pretty much blind..
I welcome any questions or queries regarding my warranty/repair experience.
FrankPlummer said:
Hello,
As some of you may have read, I was having problems with my Razr since around the start of November dropping signal/unknown baseband/no IMEI etc. Having had two Android devices, both rooted, in the past I knew it was going to be a case of cashing in the 12-month Motorola warranty and sending it in for repair or replacement when everything I tried seemed to yield no results.. I live in the UK and this meant bundling my 4-week old Razr off to SBE UK in Ashford, Kent who are Motorolas main repair contractor for the UK and fighting through red tape at both SBE, Moto and my seller (Expansys UK) to get any real progress made.
I have decided to write about my experiences here at my blog, for anyone looking (or facing no other choice but) to send their device in under warranty. SBE have quite a bad wrap here on the web with quite a few horror stories and whilst there are posts on XDA about the Xperias and various HTC devices concerning them, it may prove useful to anyone having to deal with them to have a modern, up-to-date account of the events. I know it would have I, but with no choice but to bite the bullet and dive right in I was pretty much blind..
I welcome any questions or queries regarding my warranty/repair experience.
Click to expand...
Click to collapse
Any bad experience by motorola?
SBE have quite a bad reputations. Most Motorola users in UK suffer with there bad customer experience. When you send your device to motorola SBE repairer, they mostly blame liquid damage and ask customers for repair cost because liquid damage does not includes in normal warranty repair. If don't want your device repair by them then pay £10 cost for get it back in post.
Watch BBC wachdog for Motorola customer service.
Hope you get your device get repaired.