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Hi.
I just got my p500 that went to repair( i bricked the phone) and they fixed it and updated to 2.2.2 but im having some issues.
The phone doesn't turn off the screen, even tough its set'd up to and i have to lock it in order to turn off the screen and sometimes just turn back on even without a text or call and i have to again lock it. Other problem is that the phone does not recognize that it's connected to the pc by usb.
I already tried do a reset by restoring the factory settings but it didn't solve anything.
Does anyone know how to fix this? I didn't want to sent it back to repair because it took a long time for they to fix it.
Thanks
All p500 tht was repaired by service hav this prob, I think its due to faulty motherboarf tht they using.
So that means that i will have to send it back =/ Theres really nothing i can do? I even thought it was all software related and if i flash the phone with the 2.2.2 room (im afraid that downgrading the room will brick the phone) but i don't know if this is possible to do with 2.2.2 and because i haven't found how to root this version.
I had the same problem too after get back my O1 from warranty, really feel disappointed with the service.
Anybody can help except sending back to that stupid service centre ?
Did yours took too long to? Mine took almost a month to get back from repair and it came with all this problems.
Im disapointed with the service too.
You should hav been careful in the first place.
Its a dead end now.
I don't see how its a dead end now.
I should have been careful at the first time while was trying different rooms with different methods and that's why the phone died. I sent it to repair and they replaced the motherboard from what i understood. So if it a new motherboard and i havent change anything since and im having these problems i don't see it as a dead end but as a responsibility from lg or the company that repaired the phone and my provider to repair ir. So maybe the first time since it was my fault it would be my responsibility , but they didn't question that and i didn't say anything. After they repair it but with a malfunctioning piece it's their responsibility to fix it. At least that is how i see it.
Im going to have to sent it back to warranty to repair and i hope it doesn't come with the same problems again.
Ok its not a dead end oO''
I understand ur rage... But I jst warning other users to take precautions while messing with the phone. Or they wud also qq over a bricked box..
Gudluck with the service..
Cheers.
Thanks.
I subscribe your adivce.
I have been thinking of reinstall the firmware(the original from lg) to see if it solves the problem, but im having a issue. I can't connect the phone to the computer(only transferring things to the sd card and install or open from there) and i don't know if i can root it with this version i have now, 2.2.2.
Does anyone know how can i do this with the android version and without connecting it to the pc?
PROBLEM SOLVED
I was planing on sending the phone to repair on monday, but at the time and with the phone here i didn't want to give up so i thought of rooting it and reinstalling the firmware, but nothing worked and the phone didn't recognize that it was connected to a computer. So i kept search other ways to reinstall the firmware and came across a website that talked about a "secret menu" code for the phones and i remembered that this phones must had one and that from there i could do something, i did. From there i did a factory reset and, unlike the ones i did before by going to settings-privacy, when the phone rebooted it told me right way that it was connected to the computer. I also tested the problem with the screen light and so far, so good.
So, if anyone else has this problem(sannielyk reportedly had) what i did was entering the "secret menu" code : 3845#*500# and did the factory reset from there.
Apparently it was a software problem or something that wasn't installed right by the lg service. But so far everything is good, and i hope it keeps that away.
Thanks for the help
Edit the title as [solved].
Goodjob bro.
Cheers.
Done.
Thanks
Thx a lot to griffin_1.
I tried ur "secret menu code" to reset the phone & it is really work , now problem solved.
No need to waste time back to the lg centre.
You're welcome. Glad i could help and that sending the phone to lg could be avoided in this situation.
Oh man you saved my life. I don't know how to thank you. Thanks, thanks, thanks a lot, it really worked.
Thanks griffin_1.
I had the same problem and i was going to send it back to LG service. but ive fixed it with the secret code . Thanks again.
hey people i did send my lg p500 to repair becouse something went wrong the change my mainboard and the ime well done , then i got the 2.2.1 as stock rom
good then i did upgrade to Noijins megatron then the problem starts sometimes
if i just use power amp and want to go to the facebook app the phone simply start blinking the buttons like u would overclock your phone.
then it just reboot from alone i think i got the problem 4 or 5 times a day and i simply start beliving that maybe the gprs or the module might be done for the internet.
so i think should i send it to the repair again ? i even try to flash my baseband
same error at the new roms.
i hope you can help me griffin
got the same trouble like u since lg change my motherboard.
griffin_1 said:
PROBLEM SOLVED
I was planing on sending the phone to repair on monday, but at the time and with the phone here i didn't want to give up so i thought of rooting it and reinstalling the firmware, but nothing worked and the phone didn't recognize that it was connected to a computer. So i kept search other ways to reinstall the firmware and came across a website that talked about a "secret menu" code for the phones and i remembered that this phones must had one and that from there i could do something, i did. From there i did a factory reset and, unlike the ones i did before by going to settings-privacy, when the phone rebooted it told me right way that it was connected to the computer. I also tested the problem with the screen light and so far, so good.
So, if anyone else has this problem(sannielyk reportedly had) what i did was entering the "secret menu" code : 3845#*500# and did the factory reset from there.
Apparently it was a software problem or something that wasn't installed right by the lg service. But so far everything is good, and i hope it keeps that away.
Thanks for the help
Click to expand...
Click to collapse
try this
zzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz
Hello. My xperia x10i is suffering from a constant reboot issue. It will randomly stop whenever I try to use the phone, even basic operations. When this happens, the phone will usually stop again sometime during bootup. It rarely makes it back to the swipe / login screen. And if it does, it usually stops again soon after I get to the main menu. At this point I usually connect the phone up to the charger and leave it for a few hours. After this time I can usually use the phone for a little bit.
The history of the phone is pretty simple: Way back in Sept 2010 when I first got the phone I think we were at Android 1.6. I rooted the phone at this point. Since then I've updated to version 2.0 and 2.1.
I've been experiencing the reboot issue ever since the 2.1 update.
About a month ago (on version 2.1) I attempted to have the phone repaired under warranty - to fix the reboot issue. SE sent back a note with the phone saying that the software had been tampered with and they weren't going to honor the warranty.
After this I updated to 2.3.3 but the reboot issue is still happening. Basically the phone is unusable. I have about 4 days until the one year warranty expires.
1) Is this reboot issue a known problem? Can I fix it myself?
2) How can I get my phone back to a warranty-able state? Yes I've searched extensive, and I have about 10 tabs worth of threads open. I'm confused though. I'm unsure if the things I'm being asked to do will result in a warranty-able phone.
Would appreciate some guidance and help.
Cheers
Rog
questions for ME
okay, inorder to be able to help you:
1. Try reflash firmware.
2. I think they record your IMEI / serial number when they find that you've tampereing with the software. Mostly likely they'll just send it back straight away.
3. Have you unlocked your bootloader?
1) Using which method? One of the many outlined here, or using the SE software? If it's the latter, I'm not sure it'll help as I've already moved from 2.1 to 2.3 and the reboot issue hasn't gone away.
2) Yeah, I think you could be right, but I've nothing to lose.
3) No, I have not and don't intend to within the scope of this particular issue. Perhaps I will if it's beneficial and can't get the reboot issue solved.
Thanks.
rogerano said:
1) Using which method? One of the many outlined here, or using the SE software? If it's the latter, I'm not sure it'll help as I've already moved from 2.1 to 2.3 and the reboot issue hasn't gone away.
Click to expand...
Click to collapse
Use SEUS or PC Companion (Repair Option)!! will return your phone to stock!
2) Yeah, I think you could be right, but I've nothing to lose.
3) No, I have not and don't intend to within the scope of this particular issue. Perhaps I will if it's beneficial and can't get the reboot issue solved.
Thanks.
Click to expand...
Click to collapse
hope you get you phone repaired under warranty!
Hello again.
I used the repair option in the SE PC Companion software to flash 2.3.3 on the phone again, however it must have gone wrong somewhere. When powered on, the phone would vibrate briefly as it should, but would then constantly vibrate a short while later. Then screen remained blank.
So I used Flashtool 3.0 and a generic 2.3.3 ftf ROM and flashed that onto the phone. This returned the phone to a working state. Unfortunately the reboot issue is still present.
I'd like to inform any Aussies reading this post that Optus, my carrier, and SE (Aus / NZ) have been particularly unhelpful.
I rang SE Support (in New Zealand) in an attempt to find out what they knew about the so called software tampering issue, but they insisted they knew nothing and that the service centres are merely "authorized service centres" and not part of the SE business. I was told to contact the service centre directly.
So, basically SE refused to help me work through the issue. Thanks for nothing.
I talked to Optus at length today and they agreed to help me find out what was going on - I was to expect a phone call later in the day. And you guessed it, I've not heard back from them...
I think, as soon as it's practical, I'll be switching to a Telstra plan and the Samsung SII. Optus and SE can just go away.
Hi,
I bought a mini pro sk17i a week back. I updated the phone via pc companion to 2.3.4 (4.0.2.A.0.58). The phone was working fine, but after 2 days it started to reboot itself after a call. after 5 continuous reboot i reset the phone (erased all data), then it worked fine for 2 days. Today while i was shopping i made a call, then it started to reboot. One of the things i noticed was from that point any number i dialed was not showing in the call logs. i couldnt reset the data as i was busy shopping and kept the phone in ma pocket. Later i find the phone is switched off mode. I tried pressing power button but nothing happens. Took the battery out and re inserted the battery. did a reset and it started to work fine. When i took the battery out it was a lil hot (warm) and the phone was also warm (battery area).
Here are my questions;
1.Why did this happen.
2. The phone was a lil hot when i removed the battery, can any part inside the phone be damaged if it goes hot.
3. Is this because of hardware problem/Software problem.
(I did a full reflash using flashtool and the latest firmware, till now its working fine.. dunno if this will happen again)
seems like firmware problem to me.
take the phone to service center if haplens again.
but I guess its fixed now, tho I dont know the reason, might be something happened by updating
It happened again. I flashed back to 4.0.2.A.0.42. What could be the problem.
coolbuy said:
It happened again. I flashed back to 4.0.2.A.0.42. What could be the problem.
Click to expand...
Click to collapse
This might be due to any software you installing after flashing...
Try to remember what you do after flashing and uninstall that software
Else get global copy of .58 update and flash that .ftf packageby using flashtool...
coolbuy said:
Hi,
I bought a mini pro sk17i a week back. I updated the phone via pc companion to 2.3.4 (4.0.2.A.0.58). The phone was working fine, but after 2 days it started to reboot itself after a call. after 5 continuous reboot i reset the phone (erased all data), then it worked fine for 2 days. Today while i was shopping i made a call, then it started to reboot. One of the things i noticed was from that point any number i dialed was not showing in the call logs. i couldnt reset the data as i was busy shopping and kept the phone in ma pocket. Later i find the phone is switched off mode. I tried pressing power button but nothing happens. Took the battery out and re inserted the battery. did a reset and it started to work fine. When i took the battery out it was a lil hot (warm) and the phone was also warm (battery area).
Here are my questions;
1.Why did this happen.
2. The phone was a lil hot when i removed the battery, can any part inside the phone be damaged if it goes hot.
3. Is this because of hardware problem/Software problem.
(I did a full reflash using flashtool and the latest firmware, till now its working fine.. dunno if this will happen again)
Click to expand...
Click to collapse
how do u solved it? i have the same problem. oh man. this problem make me sick
bobo180590 said:
how do u solved it? i have the same problem. oh man. this problem make me sick
Click to expand...
Click to collapse
i allready experience boot loops last week ago..
many method i try to fix it.. the best way is im using wotanserver to reflash the original firmware..
i also try using seus and flashtools but totally doesn't work..
so the best way is try use wotanserver..
Have you had this issue since flashing back to .42?
We will roll out a new software starting next week (.6x) mainly meant to improve the memory management to avoid reboots. Might be exactly what you need.
The roll out will start 12W02 but all phones won't get it at the same time so I cannot say for sure when your phone will get it.
Please post again and let me know when you got this so I know if it helped or not.
-Markus
Sony Ericsson Answers Team
I have exactly the same problem
Markus-SEAnswers said:
Have you had this issue since flashing back to .42?
We will roll out a new software starting next week (.6x) mainly meant to improve the memory management to avoid reboots. Might be exactly what you need.
The roll out will start 12W02 but all phones won't get it at the same time so I cannot say for sure when your phone will get it.
Please post again and let me know when you got this so I know if it helped or not.
-Markus
Sony Ericsson Answers Team
Click to expand...
Click to collapse
Hi Markus, Thanks for the response. As soon as i bought the phone i updated the firmware using pc companion. The flashing part went fine and the phone was working fine for 3 days, then it started reboots and turnoffs. I reinstalled the firmware and the same happened again. Then i observed this repeatedly happens when i finish call or lock the phone once it happens. i Also noticed the last called persons info is not stored in call log. But if u plug it for charging then the phone is fine. I rolled back to the previous .42 version. It was working fine for 4 days, yesterday after an hour of music playback (battery was around 44% or below) this happened again. i turned off the phone once it started restarting itself . then turned it on and cleaned the call logs. From that point its working fine without any shutdowns/restarts. Please help, i'm pretty sure that this is not a hardware issue. if the phone can run fine for 3 days without any probs..
andymac2k8 said:
I have exactly the same problem
Click to expand...
Click to collapse
me too when i use GPS or Wlan (.42 and .58 Firmware).
Thanks for the info.
I suggest you wait for the new update (.6x) which should hopefully be available for your phone very soon. If this won't fix the problem you have or if you don't feel like waiting for it (I cannot give an exact date when you will get it) you should contact a service center and have them examine the phone and do whatever necessary to get it working properly.
Repair routines varies a lot depending on market and local laws so you should give the local support a call and ask for some info about this if you choose to go with the service option.
http://www.sonyericsson.com/cws/corporate/common/contact/phonelist
-Markus
Oops, double post.
HI there
I bouught a 2nd hand X10 Mini Pro for my daughter before Christmas and before I gave it to her I upgraded it to the latest Android 2.1 SE firmware using SEUS.
She loves the phone, size, keyboard etc but is encountering a really irritating problem where the phone will randomly switch off in her pocket or (occasionally) in mid phone call. Sometime it retsarts itself after this, sometime it will restart when she hits the power button and occasionally it will hang completely requiring a battery pull before it will come back on. The phone can go days at a time without restarting once and then restart 3 times in 5 mins.
Dear love her, she's not lost her temper with the phone once, and really wants to keep using it but a school friend has the X10 non-pro version and her's has never played up once.
Googling suggests this is not an unknown problem for users but turns up no clear solution.
My question(s) then are:
1. Anyone else encountered this problem?
2. Is it likely to be a hardware problem? (battery replacement likely to help?)
3. Would dropping back to Android 1.6 sort this? (reliability is more important than other considerations)
3. (Hopefully) Can someone suggest a custom Rom which solves this problem completely or helps minimise the number of restarts and gives her some renewed bragging rights over her increasingly smug school friend?
Any suggestions gratefully received.
thanks
Some people did encoutered similar problems with rebooting.
Hardware by itself might be failure, but can't confirm that, it's not always hardware fault.
You could try to take out a battery out temporarily and put it back.
Dropping to 1.6 isn't that useful, as it's older version and it will be less compatible with apps. Though, it should fix some problems, but I can't confirm that, so you shouldn't try it yet.
You can try MiniCM7Pro v21 Custom ROM by paul-xxx. However, you need to know how to Root your phone and how to install Recovery (ClockworkMod) and installing ROM itself, and additionally backup in some case. Note: It will void your warranty if you have one.
If you have warranty for second-hand phone (I actually have still valid warranty for mine), you should send it to their repair service, but still backup everything.
However, before actual rooting, you should first try factory reset or if that doesn't help, then use Sony Ericsson Update Service or PC Companion to wipe your phone by completely resetting it. Note that you will lose all data with that (except SDcard, but backup should be recommended in any case), so you should backup everything first!
If it doesn't help, check around this X10 mini forum sticky threads just in case and don't do something if you aren't sure how to do it.
Hey all,
My gf has an M4 Aqua.
She has never done anything with it.
No root, no custom roms etc.
Suddenly today phone shut down, Sony logo appeared, blue booting waves and then just pure blue screen.
She did the Software Recovery via Xperia Companion.
It booted normally, she set up everything (although she said it was running very slowly) and while she was just in the home screen it shut down again and did the same thing.
She clicked the red reset button and it booted fine.
Edit: Shut down and blue screen again.
Edit2: After Software Recovery she is on 6.0.1 now.
Edit3: Even when idle it gives the blue screen after some time.
Any ideas why that is happening, how to fix it permanently?
I've seen posts but people said the Software Recovery helped them which is sadly not working for us.
We just need to wait till next month so she can give this one for proper service check.
Is this a hardware issue? I've never encountered a pure blue screen on Sony before.
Cheers, thanks for any help.
Hello friend, i have an xperia m4 aqua dual, same problem than yours, already used xperia conpanion 3 times trying to solve the problem, the cellphone works like a charm for 10min and the problem gets back again, blue screen if i launch some app like facebook and running slooooow, i have read that this is a hardware failure, but don't know what is the ic failure.
Edit: Now i found the problem, the xperia has 2 module of 1gb of ram on the motherboard, when the phone boots (congrats no blue screen) you can go and see how much RAM it haves, it will just show 883mb of total RAM. so... 1 module of RAM is dead.
Edit²: Saw on the xperia forum that sony is pushing an new update on xperia companion, solved the problem of ram and blue screen for some people, i will give i try later today, can be just a software problem.
d3vileyes said:
Hello friend, i have an xperia m4 aqua dual, same problem than yours, already used xperia conpanion 3 times trying to solve the problem, the cellphone works like a charm for 10min and the problem gets back again, blue screen if i launch some app like facebook and running slooooow, i have read that this is a hardware failure, but don't know what is the ic failure.
Edit: Now i found the problem, the xperia has 2 module of 1gb of ram on the motherboard, when the phone boots (congrats no blue screen) you can go and see how much RAM it haves, it will just show 883mb of total RAM. so... 1 module of RAM is dead.
Edit²: Saw on the xperia forum that sony is pushing an new update on xperia companion, solved the problem of ram and blue screen for some people, i will give i try later today, can be just a software problem.
Click to expand...
Click to collapse
Hey mate, thanks for the reply!
Will check RAM and try the Xperia Companion again. Gonna update soonish with the results.
It happens alike, ram, blue screen, and in my case at first had problems with the network signal (it was for a while), and the camera (worked sometimes in or out an error log . So YouTube I found this:
Apparently there is a problem with this smartphone after a period of use, and seeking information on the internet apparently called blue screen of death, and happened to the iPhone 5 and even g3 lg, but in this smartphone presents with different symptoms. Unfortunately in my case it is out of warranty two months ago
By the way the new version of PC Companion commenting here will not let me install it, I get a kernel32.dll error in Windows, but the previous version if you install without problems, someone knows what is due?
lynksus said:
It happens alike, ram, blue screen, and in my case at first had problems with the network signal (it was for a while), and the camera (worked sometimes in or out an error log . So YouTube I found this:
Apparently there is a problem with this smartphone after a period of use, and seeking information on the internet apparently called blue screen of death, and happened to the iPhone 5 and even g3 lg, but in this smartphone presents with different symptoms. Unfortunately in my case it is out of warranty two months ago
By the way the new version of PC Companion commenting here will not let me install it, I get a kernel32.dll error in Windows, but the previous version if you install without problems, someone knows what is due?
Click to expand...
Click to collapse
Thanks for the vid. Good to know it's kind of popular. My gf gives it to service today so we won't check ram etc. But ye this is a bit of a ****ty phone.
These memory problems, speaker broke now this.
I hope they gonna give her a new one.
Also check a statutory warranty (i think that's how it's called) in your country.
Here in Poland apart from the producers warranty we have a warranty from the seller. (its a law)
If seller sells us a product that breaks (no matter if it's producer fault) they need to repair it or exchange for a working one.
This warranty is valid for 2 years.
i updated my xperia m4 , the problem got worse, can't pass the blue screen now, just a constant boot loop of blue screen, i never want a xperia again --'
Ephixi4 said:
Hey all,
My gf has an M4 Aqua.
She has never done anything with it.
No root, no custom roms etc.
Suddenly today phone shut down, Sony logo appeared, blue booting waves and then just pure blue screen.
She did the Software Recovery via Xperia Companion.
It booted normally, she set up everything (although she said it was running very slowly) and while she was just in the home screen it shut down again and did the same thing.
She clicked the red reset button and it booted fine.
Edit: Shut down and blue screen again.
Edit2: After Software Recovery she is on 6.0.1 now.
Edit3: Even when idle it gives the blue screen after some time.
Any ideas why that is happening, how to fix it permanently?
I've seen posts but people said the Software Recovery helped them which is sadly not working for us.
We just need to wait till next month so she can give this one for proper service check.
Is this a hardware issue? I've never encountered a pure blue screen on Sony before.
Cheers, thanks for any help.
Click to expand...
Click to collapse
Try repairing your software using Sony pc companion.. Since your phone is not rooted,this may work..
saitejadsst said:
Try repairing your software using Sony pc companion.. Since your phone is not rooted,this may work..
Click to expand...
Click to collapse
We did it with Xperia Companion which is the same **** as far as I know.
The phone is sent to service, she'll probably get a new one.
Thanks for the tip though!
Had the same blue screen after installing a incompatible xposed module. But i had not that ram problem. It sometimes booted and sometimes reboot at bluescreen. Re-flashed firmware using newest Flashtool (include "wipe Sin, wipe Misc TA") blue screen was gone.
jtg01 said:
Had the same blue screen after installing a incompatible xposed module. But i had not that ram problem. It sometimes booted and sometimes reboot at bluescreen. Re-flashed firmware using newest Flashtool (include "wipe Sin, wipe Misc TA") blue screen was gone.
Click to expand...
Click to collapse
misc TA any? Where for example?
Hey all, i had same problem with my M4 before, blue screen, ram just read 883 mb, suddently restart, n very difficult to turning on.
I get problem after upgrade to marshmallow. I have been tried to reset, flash software, and downgrade, but my M4 still problem.
But now the problem has been solved.
Root cause of problem on my device is bad emmc connection.
I found it when i tried to hit my m4 caused felt angry, but my device be normal.
So i tried resolder the emmc n test.
I don't know what the related problem bad hardware connection with upgrade software, but that's actual root cause the problem on my M4.
Currently i use the last update of android 6 on my M4.
I hope my experience can help you to finish this problem.
explain please
Hey can you explain how you did it? any video or something?
angga triawan said:
Hey all, i had same problem with my M4 before, blue screen, ram just read 883 mb, suddently restart, n very difficult to turning on.
I get problem after upgrade to marshmallow. I have been tried to reset, flash software, and downgrade, but my M4 still problem.
But now the problem has been solved.
Root cause of problem on my device is bad emmc connection.
I found it when i tried to hit my m4 caused felt angry, but my device be normal.
So i tried resolder the emmc n test.
I don't know what the related problem bad hardware connection with upgrade software, but that's actual root cause the problem on my M4.
Currently i use the last update of android 6 on my M4.
I hope my experience can help you to finish this problem.
Click to expand...
Click to collapse