I am trying to use the built-in email app to connect to our work email server. I have it set for IMAP for the incoming and it connects and works fine for that. However, when I go to the outgoing (SMTP) server settings it refuses to connect.
I tried over and over again. So I downloaded and installed K9 mail and tried it. Same thing. IMAP works great, SMTP not at all. It just hangs up and comes back with an error connecting to the email server. I know there is nothing wrong with the server, there are about 10 other co-workers here that have Droid Incredibles and Samsung Fascinates that connect and use the email server with the exact same settings, theirs works fine. It's only my rezound that wont connect.
Anybody else seen this issue or have any clue as to what is wrong?
Do you have droidwall or any other firewall installed?
No, no firewalls. Turns out that our e-mail server has an smtp handshake delay of 22 seconds built in to fight spam. Apparently the HTC email app on the older Droid Incredible can deal with the long timeouts while the new HTC email app on the Rezound doesnt like 22 seconds. We just played around with the SMTP timeout on our email server and 15 seconds is ok and 20 seconds is ok. Anything over 20, is a no go, it causes the app to try to send it three times then report an error in the notification bar. Too bad there isnt a setting in the app for adjustable timeout to counter that.
Edit: K9 mail also doesnt like anything 21 seconds and up. Neither has a setting in them to adjust it. I'm thinking it must be a global setting in Android that can be modified on a case by case basis. The older droid incredibles and samsung fascinates must have a higher timeout set than the Rezound. Also, several people here at work are on blackberries and one guy is using an iphone. They all connected fine at 22 seconds. The Rezound is the only one that couldnt.
Related
I am able to connect to the internet just fine but when i go to email and click send/receive my connection disconnects then reconnects but email is never checked, on the lower left side of the screen it says "error synchronizing" i have Cingular(AT&T) just wondering if anyone else is having this problem. thanks.
irus said:
I am able to connect to the internet just fine but when i go to email and click send/receive my connection disconnects then reconnects but email is never checked, on the lower left side of the screen it says "error synchronizing" i have Cingular(AT&T) just wondering if anyone else is having this problem. thanks.
Click to expand...
Click to collapse
Who is your email provider? any of these: yahoo.com, yahoo.co.uk, or Hotmail. i have the same problem as well.
Yahoo and new hotmail accounts need to be paid for to sync via outlook, those of us who have been syncyng Hotmail for a while (was it oct 2006 or 2005 they stopped - I have a memory like a seive) can still sync.
When you set up the email account how did you do it, who is it with and did you test the settings?
But you could still forward all your Hotmail mails to another free mail provider
(to which you can freely sync to Outlook).
i have the same issue. set up with an IMAP server. it doesnt even try over 3G and works while connected to a pc and uses its connection. suggestions? is this answered elsewhere?
[Edit]: Found on another thread (thanks to Pawel062) to uncheck the proxy info on the Media Net, this resolved the issue for me.
I just loaded the PK Black Dual ROM and I love it for the most part, but there are two issues that are really driving me crazy. When I open just about any e-mail message in Outlook, it takes an unreasonably long time before I can read the message-- it shows "loading message" at the bottom of the screen, and during this time the phone is more or less locked up. It never did this before. I have two e-mail accounts set up, one an ActiveSync connection to an Exchange server and the other an IMAP connection to Gmail. It does this on both accounts. It does this for each message. I don't have a lot of messages in my Inbox for either account-- only about 15 in the Exchange account and 30 in the Gmail one.
The other issue I have is with the browsers, Opera and IE both. It takes a long time before I can actually use them. After they start, they just sit there for up to a minute before they start downloading pages. After that initial delay, they work fine, until the next time I open them.
Does anybody have any ideas? It's driving me nuts. I'm on AT&T's network in the SF Bay Area.
Thanks
jsp91470 said:
I just loaded the PK Black Dual ROM and I love it for the most part, but there are two issues that are really driving me crazy. When I open just about any e-mail message in Outlook, it takes an unreasonably long time before I can read the message-- it shows "loading message" at the bottom of the screen, and during this time the phone is more or less locked up. It never did this before. I have two e-mail accounts set up, one an ActiveSync connection to an Exchange server and the other an IMAP connection to Gmail. It does this on both accounts. It does this for each message. I don't have a lot of messages in my Inbox for either account-- only about 15 in the Exchange account and 30 in the Gmail one.
The other issue I have is with the browsers, Opera and IE both. It takes a long time before I can actually use them. After they start, they just sit there for up to a minute before they start downloading pages. After that initial delay, they work fine, until the next time I open them.
Does anybody have any ideas? It's driving me nuts. I'm on AT&T's network in the SF Bay Area.
Thanks
Click to expand...
Click to collapse
Sounds to me like you need to reinstall - I have many emails in my Outlook and it reacts instantly - as do Opera and IE - the only delay is when I change from 3G to HSDPA and that is a 5-10 second delay
The 3G thing may be the key-- I was in a GPRS area last night and suddenly it got very responsive. When I went back into a 3G area it slowed down again. It seems like it is taking a very long time to switch, but I don't understand why Outlook would slow down as well, since the messages are stored locally after being downloaded from the server.
So I have a bell atrix and I have tried to put my Shaw email on it and i'm 100% sure all the settings are correct yet I can not send emails. I can receive them fine. But when I go to send it says authentication error sending.
Settings are as followed:
Incoming is: pop.shaw.ca and the corresponding port.
Outgoing is: mail.1xbell.ca and the corresponding port with neither box checked.
I spent an hour at bell with a lady who was on the phone with tech support and they couldn't fix it.
PS: THIS HAS BEEN FIXED. LEFT THE USERNAME AND PW BLANK
Still need help
Bumping this.
E-mail
To help we need more information.
Please post your current e-mail settings (no passwords)
Hope this helps
MTWIZARD
Im using shaws pop settings for incoming which work. And bells outgoing which doesn't work.
Outgoing is mail.1xbell.ca
Port 25
neither box checked
Are you connected to Wi-Fi? I believe that if you're using Wi-Fi the bell settings won't work, because you should be using your ISP outgoing credentials.
What outgoing credentials did you try with Shaw?
SueDini said:
Are you connected to Wi-Fi? I believe that if you're using Wi-Fi the bell settings won't work, because you should be using your ISP outgoing credentials.
What outgoing credentials did you try with Shaw?
Click to expand...
Click to collapse
I tried all the shaw outgoing as well. I have wifi turned off and haven't used it once
I updated the OP.
I've heard of a few people having problems with sending shaw email if they're using a TELUS or Bell device, basically a non-shaw mobile device.
technically, mail.1xbell.ca should work, but you'll have to make sure you don't have the authentication option on the outgoing mail server turned on. (ie. don't use a user/name password).
What outgoing did you use for shaw shawmail.cg.shawcable.net ?
Shaw does not have a dedicated outgoing server. Have you tried setting outgoing server as smtphm.sympatico.ca ? Try and report back.
Please not by using the bell outgoing mail settings u will not be able to send email while connected to wifi. If u use Shaw in and out setting then while connected to wifi which uses shaw as the isp it will work then.
*edit
Port 587 if 25 doesn't work and try with and without authentication.
Sent from my MB860 using XDA App
I tried that server and it didn't work either.
I tried it without my username and pw and I tried it with as well.
To no avail.
Bell and shaw email
Called Bell known issue they are working with Motorola for a fix, I am pissed to as my Milestone and Samsung Galaxy i9000m all worked fine, so I see it as Motorola has altered the Adroid mail app for their liking and screwed it up.
third party apps work fine
I downloaded K9 and it works fine with the Atrix and Shaw, so until Motorola fixes the stock Android app, guess I have to use K9
third party apps work fine
I downloaded K9 and it works fine with the Atrix and Shaw, so until Motorola fixes the stock Android app, guess I have to use K9
firefight16 said:
I downloaded K9 and it works fine with the Atrix and Shaw, so until Motorola fixes the stock Android app, guess I have to use K9
Click to expand...
Click to collapse
Are you using shaws outgoing or bells?
Shaw does not support an outgoing, you have to use mail.1xbell.ca and it won't work I called Bell and there are aware of the problem. But K9 does work fine for sending, the stock app works for receiving just not sending.
This is a necro bump. I was wondering if anyone here got it working?
removing outgoing mail server user name and password worked for me. Need Bell tech support to remove from sympatico account as Bell uses a template to set up an account.
morp2
new Atrix, Bell upgrade to 2.2.2
Atrix vs Shaw - fixed
Woo Hoo!! I finally have my Atrix/Shaw thing figured out.
First I had to enable Mobile Access:
shaw.ca - Accessing Shaw email from your Android
1. Go to the "Webmail Beta site" and sign in with your Shaw email and password.
2. Select Preferences then the Mobile Access tab.
3. Select Enabled, enter your existing Shaw password and click Save. If your password does not meet the security requirements, you must change it before Mobile Access can be enabled.
Step three was what was killing me....
After that the Set-up was;
Incoming:
- pop.shaw.ca
- 110
- full email address
- password
-- Left both checks un-checked
Outgoing:
- mail.shaw.ca
- 587
- full email address
- password
-- Left both checks un-checked
Hi Guys,
I am connected to the corp Exchange server and most of the times, email works fine. However, there are many times email does not update. And if I try to manually refresh, I get one of the following errors.
- Unable to connect to server
- Unable to open connection to server due to security error
I know my settings are correct and there is no problems with the company Exchange enviornment. Any suggestions?
Thanks
if your settings are fine and no corp network issue, then there's only a couple more options left as the cause. The way I see it, its gotta be either:
1) AT&T network
2) corporate network
3) problem with the phone / incorrect settings
are you stock?
Hi
Good points.I am on serendipity 8. It's strange that it works great at times but then nothing. For example I am up in pa this weekend
And no corp email since last night. I can't even send. But gmail and internet is working fine.
Sent from my SAMSUNG-SGH-I777 using Tapatalk
I suppose the obvious of a password expiration or similar? I use both CM7 (Captivate) and Unnamed (Galaxy S2) with two different exchange accounts, plus I use corporate Address book with one, and everything works great. I know that's not terribly helpful, but for what it is worth. Maybe try the corporate address book, see if that works -- might at least validate the overall path and credentials (though you do need to re-enter the credentials).
Hi
I have problem with email on my Motorola Razr. (not gmail, not corporate, just a email)
I have setup email account and:
-In Data push account is checked.
-Sync over Wi-Fi only is unchecked
-background data is checked
- data Enabled is checked
- No data saver checked.
I can check my email manually it is work.
- If I receive a new email up to 30(not sure) minutes after manually checking the push email is working fine i get it on my phone.
- But if I receive a new email more than 30 minutes after manually check the push email does not work. I do no receive any emails until manually checking.
Email server works fine I use it on other phone and everything works perfect.
Any suggestion how to fix it?
please help
Regards
Adam
Any help?
Wysłane z mojego XT910 za pomocą Tapatalk
Same issue with my Razr.
I have 3 email accounts: 2 corporate (exchange 2003 and exchange 2010 servers) and 1 IMAP.
I can set up any option (Data push and Fetch schedule for non-push accounts) in email settings for 'Email delivery'. No matter what, after some time all the options are back to defaults: 'Fetch schedule: 15 minutes" and 'Data push: none'.
For instance: One of the accounts is push enabled so I mark it checked at 'Data push'. It works for some time (not really sure how long) but then the account appears back in 'Fetch schedule' list.
Also if I select 'Every hour' in 'Fetch schedule' this option remains selected for some time but let's say next day it is reset back to 'Every 15 minutes'.
the issue is also that in spite the accouts should synch (every 15 minutes) they don't - I have to do it manually.
I thought the OTA update would resolve the issue but it has not (I am now 651.73.30).
I am going to remove all the smart actions to see if this solves the issue.
did disabling smart actions work for you? i'm having the same issue with 2 imap idle accounts and a corporate email account.
push works for some time but after e.g. 30 minutes there are no messages pushed. asap I open messaging app, all accounts are refreshing and emails arrive.
all accounts are set up for push, wifi sync unchecked, background data activated, mobile data is enabled, datasaver unchecked.
I have had this problem with the default mail client on every android phone that I have used. I believe it might be an android problem rather than a specific RAZR issue.
I switched to K-9 mail a while ago. Haven't had a problem since.
Guys! Just install MailDroid! It's really good app. I'm using it on my third phone ... about 2 years. It's much much better then k-9 mail. Greetz!
I have the same problem with my Yahoo mail, It just happens recently I do not get any email notifications anymore I have to manually sync my mail to get the new email. I did not do any changes to my phone same settings like OP
Same problem here too. I've got two corporate email accounts, both on Exchange 2010 and both working fine on other android devices. Only on my Razr does push email revert to fetch after half an hour or so?
I have the same problem with background data getting disabled randomly.
I tried removing all smart actions which didn't seem to help so just did a factory reset. Fingers crossed!
Hi,
Disabling Smart Actions made no difference. I have also played with background data but it didn't help.
But I have discovered something new, I believe:
I travel abroad regularly – weekends I am in home network and weekdays roaming usually. I have switched off GSM data roaming so that I don’t use any GSM data connections while roaming – I have access to WiFi usually so I actually don’t need GSM data.
BUT: When I am at home all synchronisation works fine regardless if via GSM or WiFi. When I roam (so GSM data is off) and connect to WiFi no automatic e-mail synchronisation happens. And I mean not only push but also the scheduled synchronisation does not really work – I have to synch manually. Weather and any other synchronisation works fine.
My conclusion would be then: Moto’s e-mail client is crap and I will give a try to some other e-mail clients based on recommendations above. I am quite sure this issue is not Android generic because my previous device was HTC Desire and it worked fine in exactly same environment. I have played with my wife's new HTC Sensation too - also positive.
By now - in my Razr, I have actually replaced most of stock applications with others available from Market (no root) - most are from the "GO *" series. I might have not liked the HTC applications but they did function properly for me. Moto disappointed me...
Greetings!
k
PS So check your mobile data parameters...
I have no suggestion but I have the same problem...-the push of my emails (imap accounts) is working just a short moment after the manual resync and after that I get no pushed emails.....