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Hi guys,
I have just received my transformer prime, I opened the box and tried to boot It but with no luck, it only vibrates.
I though initially that was a low battery issue, but now I have charged it fully (green light), and I'm still unable to boot it...
I have tried to boot it holding the power button for more than 30 seconds, and tried several times the normal way but with no luck.
Any advice?... is this a DOA?
Sigh.....this again. Just let it charge, it's fine.
RussianMenace said:
Sigh.....this again. Just let it charge, it's fine.
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Click to collapse
How much time?... I mean, the LED changed from orange to green... That means its fully charged right?
right now is reaching out almost 3 hours plugged into the wall...
BTW, the screen does not shows anything... some people mentioned a red battery icon, or something like that, but my screen is dead....
Could be your charger derping, there's more people with this issue.
Put it in a plastic bag and huck it in the freezer for a bit,
the thermal protection could be stuck.
David blaine street magic. Better yet, steve jobs apple magic
LOL. hold down the power button for more than 5 seconds and voila! You guys are too funny.
I have tried every possible convination of seconds while holding the power button... 5, 10, 20, 30, 1 min... POWER + VOLUME DOWN, but is just vibrating... does not shows _anything_ on the screen...
Not sure if the reset hole+papperclip is going to help, but I have been trying to find how it works but with no luck, I guess is a combination of button + pushing the reset, but not sure how...
Your screen could be defective. Or the ribbon might not be connected to the board.
Sent from my Sensation using xda premium
I have the same issue, just surprised that I can not use the product while it is plugged.
When i try to turn it on while it's plugged, it flashed and vibrated once showing battery bar and then died....now it just won't turn on!! AHHHHHHh!
Does this happen to other people. I heard you suppose to charge it for 6 hr before first use...but why can i not turn it on while plugged. Now All i see is the a red or orange LED light on the power button. Does it mean it is short circuited?
Can Someone confirm that this is normal.
I didn't bother charging straight away, with modern batteries there really isn't any need as far as I'm concerned. Of course people will tell you different but that's my opinion.
I had no issue with first boot, literally touched the power button for a second and on it came. Sounds like yours is no good.
Sent from my Transformer Prime TF201 using xda premium
Turned on!! Thank god!!!
Haranzo said:
Turned on!! Thank god!!!
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huzzah, I'm happy for you.
Sent from my Transformer Prime TF201 using xda premium
Sounds busted to me OP. When I got mine I was going to let it charge fully before turning it on but as soon as I plugged it in it started booting. So I ran through setup while charging and just let it sit after that until fully charged...
Sent from my Transformer Prime TF201 using xda premium
Sokonomi said:
Could be your charger derping, there's more people with this issue.
Put it in a plastic bag and huck it in the freezer for a bit,
the thermal protection could be stuck.
Click to expand...
Click to collapse
Hi,
I researched a little bit more about the charger issues and to discard that, I left it charging today with another charger (I have two other Transformer 1). But I'm not holding my breath on that, the LED status is green, so I dont think is going to take more charging that what it currently have.
Thank you.
mutiny said:
Your screen could be defective. Or the ribbon might not be connected to the board.
Sent from my Sensation using xda premium
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Click to collapse
Hi,
Any way to check this withouth voiding the warranty?...
coolbomb said:
How much time?... I mean, the LED changed from orange to green... That means its fully charged right?
right now is reaching out almost 3 hours plugged into the wall...
BTW, the screen does not shows anything... some people mentioned a red battery icon, or something like that, but my screen is dead....
Click to expand...
Click to collapse
Hey man, that sounds a lot like what happened to mine. I was able to turn it on and set it up but then I fully charged it and rebooted..it never came back. The LED was green, I tried all the button combos etc...wouldn't even be recognized by my PC.
I've RMA'd it, you may need to do the same thing, sorry man...
LondonGentleman said:
Hey man, that sounds a lot like what happened to mine. I was able to turn it on and set it up but then I fully charged it and rebooted..it never came back. The LED was green, I tried all the button combos etc...wouldn't even be recognized by my PC.
I've RMA'd it, you may need to do the same thing, sorry man...
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Click to collapse
Hey, thank for the reply...
I'm going to try to plug it to the PC and see if I can get something from it.
I was also thinking about trying to drain the battery (as some other have done when the update came), but I dont see any decent way to do it...
The screen does not shows anything (so no battery drain in there), I dont see any other decent way to drain the battery but to burn my finger pressing the power button causing the the thing to vibrate and somehow drain the battery little by little... But I dont know how much is going to take to achieve it ... I'll probably lose my finger first.
Make sure you try holding the power button down for a long time. I had a similar reoccurring issue: http://forum.xda-developers.com/showthread.php?t=1427461
Try holding it down, there will be a buzz but don't stop holding it down until you see the boot logo. It can take holding it down a while. I kept thinking it was broken, but was just letting up too soon after the buzz.
UmbraeSoulsbane said:
Make sure you try holding the power button down for a long time. I had a similar reoccurring issue: http://forum.xda-developers.com/showthread.php?t=1427461
Try holding it down, there will be a buzz but don't stop holding it down until you see the boot logo. It can take holding it down a while. I kept thinking it was broken, but was just letting up too soon after the buzz.
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Click to collapse
I holded the power button, for about 2 min, and still I got nothing, I think this is going to end up as a return/refund
I'm so sad
Doesn't sound promising
coolbomb said:
I holded the power button, for about 2 min, and still I got nothing, I think this is going to end up as a return/refund
I'm so sad
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Click to collapse
Sorry man, after the huge wait we all had and the expectation, I have seen too many of these for comfort. I am no Apple lover, but somehow I can't imagine this kind of thing happening with iPads. Sure the occasional one in a thousand, but this is at least the 5th or 6th DOA I have read about. Seems that QC takes a back seat when demand is high: What? Those won't turn on? Throw them in a box, we need to get as many as we can out to Best Buy, they oversold the pre-orders. Let the poor guy RMA it!"
I was seriously afraid mine would be one of these, especially after they shipped it ground instead of the overnight I paid for. I guess I was a LITTLE more lucky, but no cigar either. I got one with no GPS functionality at all. Cannot even SEE, nevermind lock on any satellites both pre and post 8.3.33 update. Sigh. A "Premium Tablet" with horrible build and QC"
I hope you get a working replacement quickly. The guy who had an amber LED I knew would boot. Yours sounds like its running with no display like a few others I have seen. On guy had it drop 2 feet from on top of a pile of towels to a carpeted floor and his went into the same state. I think perhaps the video ribbon cable is easy to dislodge. Who knows... Get a new one, and give them hell to get it to you fast.
No Power
Just got my prime in the mail yesterday from best buy and I had the same problem. Wouldn't turn on right away so I charged it the full 8 hours and it still won't turn on at all...regardless of how long I hold down the power button. It only ever vibrates.
Called Asus tech support and he had me hold the power button for 8 seconds, let off power button, then hold down again until it turned on...but it never did. They want me to send the tablet in for repairs. That could take weeks. Best Buy won't do anything as they are backordered.
Many others have had this problem on androidforums.com. Asus really needs to address this
Yea so I finally got my transformer prime on the 23rd after waiting about a month for it.
As soon as I opened it i plugged the charger in preparing myself for my first ICS/Android tablet experience, and shortly after my eyes began to tear.
The screen wouldn't turn on so I immediately logged onto xda to find a solution to no avail. I've been proceeded to call asus and find out what was going on with my brand new transformer. They proceeded to tell me to do everything that I had already done before I called them and it came down to me having to ship it back for repair. They even tried to make me pay for shipping until I told them "don't worry about it, I'm just gonna go and buy an ipad" haha
So now I should have my baby back in a week or so.
I saw other people had screen issues when they first got it and it was solved by charging it, but has anyone else had to send theirs back for repair?
Sent from a CRABThinker running ZEUS
You should of charged it up at first for at least 8hrs. Before sending it in....plenty others had same issue n solved it like that. Primes come with battery basically dead. Mines didn't. It was low. But most others I've seen had a dead battery basically.
Have you tried to hold the power button down until it vibrates? I noticed that my phone will come on immediately if I press the power button, but with the tablet, I have to hold for a few seconds until the device powers on.
Just something I noticed from my first experience.
Try holding the power button or combonation of the power button+Volume button while pluged in.
also try a paper clip in the tiny hole near the SD-Card
Please give us details on what you have tried. Sending to the Repair center will take you up to 2-3 weeks process time and return.
So you might think of just returning it to the company you got it from for another Prime or your money back.
Hope this helps.
CRABThinker said:
Yea so I finally got my transformer prime on the 23rd after waiting about a month for it.
As soon as I opened it i plugged the charger in preparing myself for my first ICS/Android tablet experience, and shortly after my eyes began to tear.
The screen wouldn't turn on so I immediately logged onto xda to find a solution to no avail. I've been proceeded to call asus and find out what was going on with my brand new transformer. They proceeded to tell me to do everything that I had already done before I called them and it came down to me having to ship it back for repair. They even tried to make me pay for shipping until I told them "don't worry about it, I'm just gonna go and buy an ipad" haha
So now I should have my baby back in a week or so.
I saw other people had screen issues when they first got it and it was solved by charging it, but has anyone else had to send theirs back for repair?
Sent from a CRABThinker running ZEUS
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Click to collapse
I have had 4 Primes now, 3 were dead when i got em.... Charged for 8 hours as mentioned in the user guide and all 3 powered on without issue. One had just enough charge on it to start up when i went to first charge.
It threw me for a loop first couple of times but holding the power will do the trick.
Sent from my Transformer Prime TF201 using Tapatalk
demandarin said:
You should of charged it up at first for at least 8hrs. Before sending it in....plenty others had same issue n solved it like that. Primes come with battery basically dead. Mines didn't. It was low. But most others I've seen had a dead battery basically.
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Click to collapse
I ordered mine from Office Depot and it came dead as a door knob. I plugged it in and it would not turn on at all.. I was definietly worried i had a defective one but i let it charge for 10 minutes and pow! it came on.
The battery died completely the other day and i had to give it a few minutes or so on the charger before it booted up
I had same issue but after lettering it charge for a good 3 hours and it turned on, I even called Asus before it turned on
Sent from my Transformer Prime TF201 using xda premium
I had the same issue with mine...It was completely dead..
I just plugged it for 15 mins then it turned on and continued charging
Did you try charging it before sending it back?
I charged it 24 hrs
Mikers99 said:
Please give us details on what you have tried. Sending to the Repair center will take you up to 2-3 weeks process time and return.
So you might think of just returning it to the company you got it from for another Prime or your money back.
Hope this helps.
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Click to collapse
I charged for 24 hours and tried everything that has been posted. it actually is a screen issue
I hope this is the right sub-forum to open this thread if not please movie it.
Half an hour ago I Got the 9.4.2.15 firmware update from asus. after the update was applied my prime asked me if I want to turn it off....I approved and the device shut down and stayed off.I tried to turn it on and nothing happened.
When I applied the update I had more then 80% of the battery.
I plugged the phone to the charger and the charger light on the power button changed from orange to green
While the Prime was charging(and after it was fully charged) I tried to do some stuf
I tried to press the on button and nothing happened and no vibration.
I tried to hold the on button for about 30 seconds and the only thing that happened is that I got a vibration(the same you get when you turn on your device).
I tried to reset the device with the reset hole near the microsd with a needle and nothing happened.
I tried holding the power button and the volume button(once the up and the other time the down) and nothing happened except the vibration after about 10 seconds.
ANY IDEAS?
*my biggest problem is I purchased the Prime from "Amazon US" and I don't leave in the us...How If I need do I use my ASUS warranty.who do I connect?
Thanks.
Try draining the battery completely then charging it back up. Then try to boot it up again. You might have a glitch or bug. Its always good after an update is applied to let it update then it reboots itself. After it loads back up,go into home screen. Then **** down device and cut back on. This will eliminate anything happening from rogue codes.
http://service.asus.com/InfoPage.aspx?rid=7
Good luck
demandarin said:
Try draining the battery completely then charging it back up. Then try to boot it up again. You might have a glitch or bug. Its always good after an update is applied to let it update then it reboots itself. After it loads back up,go into home screen. Then **** down device and cut back on. This will eliminate anything happening from rogue codes.
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Click to collapse
Any Idea how do I drain the battery, The Prime has now 100% battery and I am unable to turn it on...the screen stays black?
jdbaker82 said:
http://service.asus.com/InfoPage.aspx?rid=7
Good luck
Click to expand...
Click to collapse
Thanks.
Any more ideas?
*By the way I have the option to take the prime to a shop that could fix it, I am sure the problem is a software bug and not hardware...Should I try doing this because ship it to asus ans back will take about 3-4 weeks.
Try a hard reset and if that doesnt work do a search for this (EP201_SDUPDATE.ZIP)
ohwell said:
Try a hard reset and if that doesnt work do a search for this (EP201_SDUPDATE.ZIP)
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Click to collapse
I am unable to do "Hard reset" because the device do doesn't start, after pressing the power button nothing happens the screen stays black. the onle response I get from the device is vibration(after I hold the power button for about 10-12 seconds).
I don't think that "EP201_SDUPDATE.ZI" will help because I don't have accesses to my bootloader
Did you happen to drop the device or bang it pretty hard? If so, could be a chance the connector to your display is loose and device is actually on but the screen is off. Best way to check this is to connect your prime to your t.v. thru HDMI. Then try to cut it on. If something displays on your t.v. but screen still won't cut on, then connector came loose from your display. That is the best way to check. Plus you could also operate tablet like that.
Nope,didn't drop or hit it.
Unfortunately I don't have HDMI cable that connects to the prime.
your idea is good but even without the cable I am sure it's not the problem...but lets say that it is the problem...then if the device is actually on I should be able the hear the sound it makes when I use the volume buttons and when I receive new emails...the thing is I am unable to produce any sound from the device.
I just applied my update and it didn't ask me if I wanted to power down, it did itself. Did you power down when it was starting to install?
My screen did say "power down" but I knew it would do it itself.
Maybe like doing a battery pull during a flash?
Sent from my Transformer Prime TF201 using xda premium
Maybe you are right and for some reason I turned the device off while it was in the middle of the update... so 5hat means as you said that I interupted the flash process...in this case the problem is the software of the device ...could I do somthing to fix it without going with it to a lab?
Sent from my Galaxy Nexus using Tapatalk
You might try inserting a pin or a paperclip into the reset hole next to the micro SD port.
PROBLEM SOLVED!!!
I decided to try and fix my prime one last time before I use the warranty. so I took a needle SMALLER one then I used the first time I tried to "Hard reset" the prime and inserted it into the hole near the microSD port....and this time I felt a "click"...I pressed for about 10 seconds and then released and the screen turned on
I immediately got the screen withe the open green robot and with a blue line under it that showed me that the update was applied....then the screen changed to the screen you get when you turn on the device(asus symbol and tegra3 symbol) and again I got a blue line showing me that the update is going on.
After the blue line went foreword to 100% it disappeared from the screen and I was left with the screen you get when you turn on the device(asus symbol and tegra3 symbol).
I have waited for about 20 minutes and nothing happened....I turned off the device with the power button and then turned it on again(this time the device responded after 1-2 seconds)...I got a vibration and the screen was on(asus symbol and tegra3 symbol). after a few seconds the screen changed to another screen( another ASUS symbol with a turning circle under it) after about 8 seconds my device was fully working all my data was present(didn't reset with the needle should have deleted everything?) and my software number was 9.4.2.15,so the update was fully applied.
I tried turning on and off the device for a few times and had no problems with it.
So basically the device is working and I have no idea what was the problem
The tip i got for everyone trying to reset the device with a needle/paper clip....YOU HAVE TO FEEL THE CLICK
that's awesome! Congrats!
These are expensive toys (in my case addiction).
Maybe it was a bad flash which can be really spooky if you're not rooted with a custom recovery.
Sent from my Transformer Prime TF201 using xda premium
My friend that I bought the Asus prime for, asked me if I could take a look at his prime.
Here is the screnario:
Listening to radio station app, screen went to sleep while the radio was still playing and he tried holding the power button down and nothing worked to reboot or wake up the prime. The Prime was left playing to drain down the battery. It has all its recent updates (.15), not rooted, and not unlocked. When I looked at it, I charged it up, I can see the light and turned green to full battery status. I can feel the prime vibrate as I hold the power button, I tried volume + power hold, tried the hard reset with the paper clip hearing the click next to the sd card slot holding it for 10-30 seconds. The laptop can see the folder in the prime as i hold the power button and also disconnects when i power down. ordered 12-28 from best buy so the return window has expired and its a BC0K serial number.
Anybody find a solution with a black screen prime that just vibrates and can be seen on the laptop before I send it for an RMA?
Was there any shock to the device? A small bump or anything, it sounds like the ribbon cable for the screen has become disconnected, there are some reports of this on the forums.
flyingwolf said:
Was there any shock to the device? A small bump or anything, it sounds like the ribbon cable for the screen has become disconnected, there are some reports of this on the forums.
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Click to collapse
This + have you went into recovery?
maybe try draining the battery again then charging up. ive seen a few post issue like this. if screen connection didn't break, then letting it drain again and charging up might fix it. good luck!
Actually, the prime was already drained maybe a total of 3 times. There was no shock to the device as it was working with the radio app on and when it was being listened to while it was on the bed, the screen went into sleep and could not wake up no matter what button was being pushed so the prime was left to drain its battery. My friend didnt know how to reboot, so he decided to left the battery to drain. Could the radio playing + sleep of death + battery drainage caused the permanent screen sleep? Too bad I dont have the micro hdmi connector to see if i can isolate the screen as the problem.
yup the micro hdmi would help a lot probably. But if your PC recognizes it I suggest you back up data that you need then try to do a blind factory reset so you can get rid of any non oem app installed including that radio app if any of them is whats causing the screen not to turn on.
1. Hold volume down then press and hold power.
2. When you feel it vibrate (this could take up to 10 seconds if the tablet was already on) wait another 5 seconds and then release both buttons.
3. After you release wait another 5 seconds (dont wait too long here or it will reboot on its own if you dont select anything after about 10 seconds) then press volume down 1 time and volume up 2 times.
4. The tablet will factory wipe and after another 10 seconds it will reboot.
If the tablet still wont turn on then you got another issue and that isnt caused by the radio app or any other app.
Didnt work. It just vibrated and the screened stayed black... Im wrapping this puppy up and bringing shipping it to the repair center. Thanks anyways.
Vibrates when power button is held but wont turn on
My Prime also has the basic problem. I use it daily for about 3 to 4 hours, reading replying to e-mails and web browsing. While I was reading, the volume started going up on its own and I noticed that even after I put in standby mode, the battery discharged so I shut it down completely.
After that I could not turn it on. When I hold down the power button it vibrates bit the screen does not come on even after I fully charged till the led turns green.
logical_motion said:
My Prime also has the basic problem. I use it daily for about 3 to 4 hours, reading replying to e-mails and web browsing. While I was reading, the volume started going up on its own and I noticed that even after I put in standby mode, the battery discharged so I shut it down completely.
After that I could not turn it on. When I hold down the power button it vibrates bit the screen does not come on even after I fully charged till the led turns green.
Click to expand...
Click to collapse
Had to RMA back to Asus for them to fix the display and it took about a week. Warranty covered it, but if you do RMA ask them to ship you a shipping label. You shouldnt have to pay for shipping it to them for a manufacturer defect. And take pics and videos of the tablet and packing for your safety. They just need the tablet and nothing else. Good luck
Asus is F-ing with my endorphines...
I've had my TF201 since March 30th. Been using it for 1 week and it suddenly went dead (nothing on the screen, no vibration if I held the power button down). Tried everything I could find on the forums, it didn't work so I sent it to repairs (not immediately, cuz I had more important stuff to do). They kept it for almost 3 weeks, got it back this last Monday (May 21st) and... it died out on me again yesterday night (after just 3 days of use, congratulations ASUS technicians!). I was simply browsing and I clicked on the icon to increase the luminosity to the maximum supported (IPS+, I was charging it at the time) and the screen suddently went black. Like "nothing visible on it" black.
After that, I tried numerous times to reset it (including the volume+power down, according to the indications in this thread) - all I could get from it was the vibration as if it starts. Nothing else popping up on the screen. I plugged it this morning into my computer and it got somehow recognized, cuz my W7 tried installing drivers for it (even tho it had recognized the tablet again after it came from repairs and I already had drivers for it installed) but failed with the error "APX - no driver found".
I've had enough. Two months already and only one week and half of actual use. It's pathetic, ASUS needs to be taught a lesson, so I'm calling Consumer Protection in my country and the European Consumer Protection Comission. All the forums that I've surfed are filled with reports of broken units and ASUS will just tell you "if you have a valid warranty we'll repair it for free". I DON'T ****ING NEED regular repairs every 2 weeks!!! I need a functional tablet that I can use or give me my money back!
I'll post the results of my tribulations here...
I had a user that suffered the blank screen.
When you think it's presumably on. Try a paperclip to the reset hole on the left side. His came back up at that point and hasn't done it again since.
Never had this happen on mine.
Hi, My Prime went dead earlier this week. I get nothing. The keyboard charges just fine. it went from blinking orange light to solid orange light and then finally green.
I get nothing from the tablet. it won't turn on. I don't get the red battery light showing that it's dead. no lights at all. I've also tried directly charging the tablet. I've held down the power button for well over a minute with nothing.
I have not tried putting it in a freezer or plugging it into a laptop as suggested in
http://forum.xda-developers.com/showthread.php?t=1480435
If you suggest the freezer for how long?
Any Ideas?
I'll take the 42 views and 0 replies that it's dead. That's a shame.
sancmat said:
I'll take the 42 views and 0 replies that it's dead. That's a shame.
Click to expand...
Click to collapse
There is a post on here somewhere about opening the prime up and flicking some switch on and off.
I don't know where the post is or if it would help you but I definitely read it at some point.
Edit.. http://forum.xda-developers.com/showpost.php?p=30766059&postcount=11
sancmat said:
Hi, My Prime went dead earlier this week. I get nothing. The keyboard charges just fine. it went from blinking orange light to solid orange light and then finally green.
I get nothing from the tablet. it won't turn on. I don't get the red battery light showing that it's dead. no lights at all. I've also tried directly charging the tablet. I've held down the power button for well over a minute with nothing.
I have not tried putting it in a freezer or plugging it into a laptop as suggested in
http://forum.xda-developers.com/showthread.php?t=1480435
If you suggest the freezer for how long?
Any Ideas?
Click to expand...
Click to collapse
I actually have just had this same problem occur to me, I've booked it in for a return to manufacturer, this will be my fourth return.
I've tried that switch on the inside, didn't do anything but kill the power. Nothing seems to want to work and I do actually get a red battery status but it won't charge and the orange light just blinks twice.
On a personal note, I actually despise this tablet, it's had a few good months and that's it, if id have paid for this lump of sh** then i'd be one unhappy camper.