Yea so I finally got my transformer prime on the 23rd after waiting about a month for it.
As soon as I opened it i plugged the charger in preparing myself for my first ICS/Android tablet experience, and shortly after my eyes began to tear.
The screen wouldn't turn on so I immediately logged onto xda to find a solution to no avail. I've been proceeded to call asus and find out what was going on with my brand new transformer. They proceeded to tell me to do everything that I had already done before I called them and it came down to me having to ship it back for repair. They even tried to make me pay for shipping until I told them "don't worry about it, I'm just gonna go and buy an ipad" haha
So now I should have my baby back in a week or so.
I saw other people had screen issues when they first got it and it was solved by charging it, but has anyone else had to send theirs back for repair?
Sent from a CRABThinker running ZEUS
You should of charged it up at first for at least 8hrs. Before sending it in....plenty others had same issue n solved it like that. Primes come with battery basically dead. Mines didn't. It was low. But most others I've seen had a dead battery basically.
Have you tried to hold the power button down until it vibrates? I noticed that my phone will come on immediately if I press the power button, but with the tablet, I have to hold for a few seconds until the device powers on.
Just something I noticed from my first experience.
Try holding the power button or combonation of the power button+Volume button while pluged in.
also try a paper clip in the tiny hole near the SD-Card
Please give us details on what you have tried. Sending to the Repair center will take you up to 2-3 weeks process time and return.
So you might think of just returning it to the company you got it from for another Prime or your money back.
Hope this helps.
CRABThinker said:
Yea so I finally got my transformer prime on the 23rd after waiting about a month for it.
As soon as I opened it i plugged the charger in preparing myself for my first ICS/Android tablet experience, and shortly after my eyes began to tear.
The screen wouldn't turn on so I immediately logged onto xda to find a solution to no avail. I've been proceeded to call asus and find out what was going on with my brand new transformer. They proceeded to tell me to do everything that I had already done before I called them and it came down to me having to ship it back for repair. They even tried to make me pay for shipping until I told them "don't worry about it, I'm just gonna go and buy an ipad" haha
So now I should have my baby back in a week or so.
I saw other people had screen issues when they first got it and it was solved by charging it, but has anyone else had to send theirs back for repair?
Sent from a CRABThinker running ZEUS
Click to expand...
Click to collapse
I have had 4 Primes now, 3 were dead when i got em.... Charged for 8 hours as mentioned in the user guide and all 3 powered on without issue. One had just enough charge on it to start up when i went to first charge.
It threw me for a loop first couple of times but holding the power will do the trick.
Sent from my Transformer Prime TF201 using Tapatalk
demandarin said:
You should of charged it up at first for at least 8hrs. Before sending it in....plenty others had same issue n solved it like that. Primes come with battery basically dead. Mines didn't. It was low. But most others I've seen had a dead battery basically.
Click to expand...
Click to collapse
I ordered mine from Office Depot and it came dead as a door knob. I plugged it in and it would not turn on at all.. I was definietly worried i had a defective one but i let it charge for 10 minutes and pow! it came on.
The battery died completely the other day and i had to give it a few minutes or so on the charger before it booted up
I had same issue but after lettering it charge for a good 3 hours and it turned on, I even called Asus before it turned on
Sent from my Transformer Prime TF201 using xda premium
I had the same issue with mine...It was completely dead..
I just plugged it for 15 mins then it turned on and continued charging
Did you try charging it before sending it back?
I charged it 24 hrs
Mikers99 said:
Please give us details on what you have tried. Sending to the Repair center will take you up to 2-3 weeks process time and return.
So you might think of just returning it to the company you got it from for another Prime or your money back.
Hope this helps.
Click to expand...
Click to collapse
I charged for 24 hours and tried everything that has been posted. it actually is a screen issue
Related
I was using my tablet for couple hours and still had around 60% of battery. I turned off the tab because I had to go do something for couple minutes, when i come back my tab wont turn on anymore?
I just got my tab yesterday from costco, i haven't rooted it or done anything, its factory fresh.
Is this common?
Not common. Assume you tried holding the power button down until a forced restart occurs (should force restart after holding for 15 seconds or so if the OS had crashed).
Sent from my SCH-I905 using Tapatalk
yes i did. didn't work.
i ended just returning it, im just going to preorder the transformer prime. =]
thanks though
eltrutgnik said:
I was using my tablet for couple hours and still had around 60% of battery. I turned off the tab because I had to go do something for couple minutes, when i come back my tab wont turn on anymore?
I just got my tab yesterday from costco, i haven't rooted it or done anything, its factory fresh.
Is this common?
Click to expand...
Click to collapse
I also had this problem twice since purchasing it new in October. Same scenario as yours, battery had a lot of life left and it shut down. I persistently tried to turn it on but nothing happened. I decided to plug it in and charge it for a couple minutes and tried to turn it on again. After about 5 minutes or so, it came back to life!
I called Samsung and they are expecting me to send it back for repair. They did state that it as not common nor were they aware of the problem. Unfortunately, I have to take care of the return cost for warranty since I live in Hawaii... If i were state side, they would have taken care of the expense...
Hey,
Just received my Prime however doesnt seem to want to turn on..
Anyone had this issue?
Tried holding button down, tried holding power button + vol down but no joy
Any ideas?
Cheers
Sorry think this should be in Q&A
If you just purchased it, let it charge up for a few hours or so. Alot of units hipped with battery basically dead. Should cut on after a good charge. It happened to others also.
demandarin said:
If you just purchased it, let it charge up for a few hours or so. Alot of units hipped with battery basically dead. Should cut on after a good charge. It happened to others also.
Click to expand...
Click to collapse
Ok i will ignore it while its plugged in for a bit and see what happens.
I Spoke with Asus who gave me a RMA number to send it back if it doesnt eventually turn back on
Cheers
Seems to have come on after about 1 hour or so of being charged, finally!
phew!
just like to say im loving it so far
Yeah, it was the exact same for me.. Had to charge it for an hour or so. I've been a happy owner ever since
recently i had battery problem, it's drain by it self without turnning on, i try to connect with keyboard it seem charging (green light) but i cannot turnning it on, i must connect with cable cord and charged all night while it's charging i heard a noise like my battery is drain (on pad that it's off) and i cannot turn on the pad because dispaly show red battery, i must connect with cable cord to turning on afther must wait circa half hour, did somebody have my problem too and how to fix it.
ps. firmware stock Version V9.4.2.21(WW) , Rooted
Hey, i just went through that. Mine was fine till I flew to the states and it started acting like that. I would charge it and it would say full but as I unplugged it, it would shut down. I wrote Asus and they immediately sent me an RMA. I even told them it was unlocked.
jetbruceli said:
Hey, i just went through that. Mine was fine till I flew to the states and it started acting like that. I would charge it and it would say full but as I unplugged it, it would shut down. I wrote Asus and they immediately sent me an RMA. I even told them it was unlocked.
Click to expand...
Click to collapse
let us know how it goes. Asus may of had a change of heart concerning unlocked users based on the conditions of what's defective. good luck.
Will do. I told them several times it was unlocked but that has nothing to do with the condition of the battery I suppose. I guess if they say I owe some money for the repair then we will see right? Don't really care to be honest. I just want it fixed so I can go back to flashing new roms
They know it's unlocked the minute you provide the serial #. You don't have to tell them.
im having some of the same problems with my TF201prime my keyboard isn't charging for some reson which im not sure of my top tablet is charged to 100% but as im typing this my keyboard is running low & not charging WHY ? im thinking of getting another charger if that doesnt work im calling ASUS plus im unlocked i hope thy still help me if anyone knows whats going on with this please respond thank you plus the chargers are some of the cheapest made its really bad especially for the amount of money these things cost
jetbruceli said:
Hey, i just went through that. Mine was fine till I flew to the states and it started acting like that. I would charge it and it would say full but as I unplugged it, it would shut down. I wrote Asus and they immediately sent me an RMA. I even told them it was unlocked.
Click to expand...
Click to collapse
Asus will support you even unlocked rooted or whatever.. but if the cause of the fault is anything to do with software, its just not covered by the warrenty..
Well just got an email saying its being shipped back to me. Woo hoo! I was monitoring the repair via their website and they had repairs complete for a while. Then it said ready for shipping. It stayed that way for 4 days. I was thinking they were gonna call and ask for some money or something.
I am glad and happy they fixed it and did not give me a hard time over it.
And by the way, I know they know its unlocked, I was telling this so they could let me know if It was still covered by the warranty and/or if it would cost me anything to have it fixed.
I knew it was the battery and not a software thing so I was gonna actually order another battery and replace it myself but this worked out for the better!
Anyways, good luck guys and when it arrives I will let u all know!
I have NO clue what happened. Wife and I were driving to see my in laws, had my phone navigating us to a pit stop at a local restaurant before we touched down at the house. Phone randomly rebooted itself, then went black after the initial HTC screen. The charging light no longer came on, and no matter what I do, I can't get it to restart or respond at all. It's a highly advanced technological marvel of a paperweight, I do say so myself.
It was charging, about 65% full, navigating, no other active programs or processes that I had started recently. Phone was rooted, S-OFF, running MeanROM. Was noticing some issues with lag over the last couple of days, but it would always settle down after I killed a couple apps. No overheating (except if I was navigating with it attached to dashboard, but that's because it's been mid to high 90s for a month or more), no dropped calls. No shock, drop, or water damage. Just an unexpected, and untimely, death.
I bought it from BestBuy on launch day, but didn't get the Black Tie Protection, so I suppose I've got to take it to Sprint and pay my freaking deductible :crying:
Same thing happened to me on mean rom. Nothing would happen even if I pressed the power for a while. I knew my battery was charged. So I connected the charger and no red led. I left the charger connected for about five minutes and it recucitated by itself. Try that and I hope you get lucky like me.
If the above doesn't work. Leave it off the charger for a day or so, then try to reconnect it. I have had this happen with my og evo quite a few times. Sometimes it just doesn't want to recognize at all.
$9.99 on the first day of buying the phone at BB, and I'm on my third EVO! God bless the Black Tie protection program, lol.
geniustheanimal said:
I have NO clue what happened. Wife and I were driving to see my in laws, had my phone navigating us to a pit stop at a local restaurant before we touched down at the house. Phone randomly rebooted itself, then went black after the initial HTC screen. The charging light no longer came on, and no matter what I do, I can't get it to restart or respond at all. It's a highly advanced technological marvel of a paperweight, I do say so myself.
It was charging, about 65% full, navigating, no other active programs or processes that I had started recently. Phone was rooted, S-OFF, running MeanROM. Was noticing some issues with lag over the last couple of days, but it would always settle down after I killed a couple apps. No overheating (except if I was navigating with it attached to dashboard, but that's because it's been mid to high 90s for a month or more), no dropped calls. No shock, drop, or water damage. Just an unexpected, and untimely, death.
I bought it from BestBuy on launch day, but didn't get the Black Tie Protection, so I suppose I've got to take it to Sprint and pay my freaking deductible :crying:
Click to expand...
Click to collapse
LaloHigh said:
Same thing happened to me on mean rom. Nothing would happen even if I pressed the power for a while. I knew my battery was charged. So I connected the charger and no red led. I left the charger connected for about five minutes and it recucitated by itself. Try that and I hope you get lucky like me.
Click to expand...
Click to collapse
Which version of MeanRom were you guys running?
clankfu said:
Which version of MeanRom were you guys running?
Click to expand...
Click to collapse
What type of car charge and how many milliamps was it. Was it plugged in when it died. The reason i ask is i keep reading about these problems, it even happened to me.
Sorry to hear hope it comes alive, mine never did
Sent from my EVO using xda premium
Mines died with 77 percent & never came back on. I was running Mean Rom( not saying the rom was the problem) I got it from bestbuy and didn't get blacktie protection . I took it to Sprint & they unscrewed and took it apart . The tech couldnt fix it ,and the manager told me to go back to bestbuy to swap it out . When he walked to the back the tech handed me a new phone and said real loud "sorry we couldn't help you " winked at me and I mouthed thank you and left .
Is this a prevalent problem on MeanRom or has this happened to people on other ROMs or stock? Just asking since the 3 members who had this happen to them were all on that particular ROM.
This is not ROM specific...my phone did this day one I got it on preorder...it scared me...I just left it alone and plugged the charger up hours later then worked...it could be a quirk with these dam internal batteries
I was stock and not rooted
Sent from my EVO using Tapatalk 2
Dakidd516 said:
This is not ROM specific...my phone did this day one I got it on preorder...it scared me...I just left it alone and plugged the charger up hours later then worked...it could be a quirk with these dam internal batteries
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
Were you doing anything in particular on your phone when it happened and has it happened since?
Deveal2014 said:
Mines died with 77 percent & never came back on. I was running Mean Rom( not saying the rom was the problem) I got it from bestbuy and didn't get blacktie protection . I took it to Sprint & they unscrewed and took it apart . The tech couldnt fix it ,and the manager told me to go back to bestbuy to swap it out . When he walked to the back the tech handed me a new phone and said real loud "sorry we couldn't help you " winked at me and I mouthed thank you and left .
Click to expand...
Click to collapse
I call BS on that one lol
Sent Blazing w/ Viper4G
Nope just basically calibrating the battery...charged it up and was letting it die
Sent from my EVO using Tapatalk 2
Seems there are quite a few of these. Just an observation, I would use the opportunity to test whether the phone is "really" dead by seeing whether the unbrick tool at Lazy Panda sees the phone. Not to unbrick it but rather whether it can detect it.
http://unlimited.io/lazypanda-s-off-public-beta/evo-4g-lte-unbricker/ has a method of detecting bricked phones:" Run the following command in the terminal: chmod 755 brickdetect.sh PandaFinder"
Maybe one of their team would be kind enough to work with you on this : http://unlimited.io/jbsupport/
If it is truly a hardware issue, the phone won't be found. Who knows ? Perhaps you'll find a way around this issue.
willy900wonka said:
Seems there are quite a few of these. Just an observation, I would use the opportunity to test whether the phone is "really" dead by seeing whether the unbrick tool at Lazy Panda sees the phone. Not to unbrick it but rather whether it can detect it.
http://unlimited.io/lazypanda-s-off-public-beta/evo-4g-lte-unbricker/ has a method of detecting bricked phones:" Run the following command in the terminal: chmod 755 brickdetect.sh PandaFinder"
Maybe one of their team would be kind enough to work with you on this : http://unlimited.io/jbsupport/
If it is truly a hardware issue, the phone won't be found. Who knows ? Perhaps you'll find a way around this issue.
Click to expand...
Click to collapse
No that will not help. However there are two possible situations that could be fixable that can exist on these phones.
1. The phone goes into download mode due to some random issue, despite there being nothing wrong with the phone. Holding power for 30 seconds should resolve this or alternatively this could be used http://unlimited.io/one-v-qhsusb_dload-fix/ .
2. Extreme sleep. We have encountered this state a few times on similar devices. The remedy for this is to plug the phone into the wall charger walk away and leave it for up to 8 hours, without attempting to power it on. There will be no charge light or any other sign of life from the phone during the time it is on the charger. It may power itself back on, if not, after 8 hours, attept to power it on.
reverepats said:
I call BS on that one lol
Sent Blazing w/ Viper4G
Click to expand...
Click to collapse
Nope bs this really happened
Had this happen to my phone, pre root. Try this: Hold the volume down button and the power button.
Maybe volume up, but one of the two, and it got my phone working.
So this just happened to mine last night. I am also on Mean ROM, S-OFF, Updated radio and Firmware. Left the phone sitting on the coffee table and came back to use it. Pressed power button to turn the screen on and nothing happened.
I did the following.
Held power button for extended period of time...... Nothing
Plugged into AC charger....Nothing
Tried Volume down + Power...........Nothing
Volume UP+ Power.... Phone started up as normal and seems to be just fine.
russ2048 said:
So this just happened to mine last night. I am also on Mean ROM, S-OFF, Updated radio and Firmware. Left the phone sitting on the coffee table and came back to use it. Pressed power button to turn the screen on and nothing happened.
I did the following.
Held power button for extended period of time...... Nothing
Plugged into AC charger....Nothing
Tried Volume down + Power...........Nothing
Volume UP+ Power.... Phone started up as normal and seems to be just fine.
Click to expand...
Click to collapse
Mine died a few weeks back, i tried everything, i thought, but i can't remember if i tried vol up and power, good information.
Thanks, i also hot the thx button
Sent from my EVO using xda premium
mcvoss said:
Mine died a few weeks back, i tried everything, i thought, but i can't remember if i tried vol up and power, good information.
Thanks, i also hot the thx button
Sent from my EVO using xda premium
Click to expand...
Click to collapse
Didn't I say that?
shadowhawk2020 said:
Didn't I say that?
Click to expand...
Click to collapse
I read threads all way good.
Sent from my EVO using xda app-developers app
Hi. Please forgive me if the answer's out there and I've missed it. I've been looking but don't see an answer to my problem.
My unrooted Kindle HDX 8.9 was on whatever the newest software was as of two weeks ago. One day it was fine, the next it wouldn't start up. I can get it to boot into recovery occasionally. I tried factory resetting it from recovery. It said "erasing" then rebooted and said it was updating, then nothing. The screen turned off and nothing else happened.
Sometimes it will power on and the first two kindle screens will appear then it goes black and nothing else happens. I can still get it into recovery sometimes. Mostly it just says "kindle" for a few seconds then goes black.
Is there a way for me to reinstall/flash stock kindle software?
MsFidget said:
Hi. Please forgive me if the answer's out there and I've missed it. I've been looking but don't see an answer to my problem.
My unrooted Kindle HDX 8.9 was on whatever the newest software was as of two weeks ago. One day it was fine, the next it wouldn't start up. I can get it to boot into recovery occasionally. I tried factory resetting it from recovery. It said "erasing" then rebooted and said it was updating, then nothing. The screen turned off and nothing else happened.
Sometimes it will power on and the first two kindle screens will appear then it goes black and nothing else happens. I can still get it into recovery sometimes. Mostly it just says "kindle" for a few seconds then goes black.
Is there a way for me to reinstall/flash stock kindle software?
Click to expand...
Click to collapse
As you probably gathered there is no easy answer to your problem. It has characteristics of a power problem (bad battery) where the device will only run for a few min/sec before shutting down. It could also be overheating. I would engage Amazon if the device is still under warranty.
Davey126 said:
As you probably gathered there is no easy answer to your problem. It has characteristics of a power problem (bad battery) where the device will only run for a few min/sec before shutting down. It could also be overheating. I would engage Amazon if the device is still under warranty.
Click to expand...
Click to collapse
Interesting, thanks for your input. I was actually wondering about the battery but wasn't convinced that was the problem.
It was at 60% battery the night before the issue, and then next morning I plugged it in. I took a shower, got out, the battery icon said 100%, and then it just stopped working. It wouldn't connect to wifi, so I shut it down to restart it. When I restarted it, nothing happened. I tried to restart it several times. It would occasionally boot to the first "kindle" screen then go black. After that, it ran down, I assume because of rebooting/hanging on one screen and then no battery icon would appear when it was plugged in. After a few days, I plugged it in and a big red battery did appear on the screen.
This stupid device was ONE WEEK out of warranty and Amazon would do nothing but offer me $20 off a new $400 Kindle. Fool me once, Amazon... Luckily, I bought the kindle with my Mastercard and they have an extended warranty policy. They sent me a check for the cost of replacing the Kindle and I bought an Ipad. Eff Amazon. I'll never buy anything from those jerks again.
I still have the Kindle but am no longer invested in trying to fix it. Maybe someone will give me a few bucks for it on ebay. It's in perfect condition other than the not working thing. Never been dropped, rarely left my house, no kids, no smoke or pets, etc. I'm pretty pissed at Amazon. There are 20 or so HDX reviews in the last month that say almost the same thing.
MsFidget said:
Interesting, thanks for your input. I was actually wondering about the battery but wasn't convinced that was the problem.
It was at 60% battery the night before the issue, and then next morning I plugged it in. I took a shower, got out, the battery icon said 100%, and then it just stopped working. It wouldn't connect to wifi, so I shut it down to restart it. When I restarted it, nothing happened. I tried to restart it several times. It would occasionally boot to the first "kindle" screen then go black. After that, it ran down, I assume because of rebooting/hanging on one screen and then no battery icon would appear when it was plugged in. After a few days, I plugged it in and a big red battery did appear on the screen.
This stupid device was ONE WEEK out of warranty and Amazon would do nothing but offer me $20 off a new $400 Kindle. Fool me once, Amazon... Luckily, I bought the kindle with my Mastercard and they have an extended warranty policy. They sent me a check for the cost of replacing the Kindle and I bought an Ipad. Eff Amazon. I'll never buy anything from those jerks again.
I still have the Kindle but am no longer invested in trying to fix it. Maybe someone will give me a few bucks for it on ebay. It's in perfect condition other than the not working thing. Never been dropped, rarely left my house, no kids, no smoke or pets, etc. I'm pretty pissed at Amazon. There are 20 or so HDX reviews in the last month that say almost the same thing.
Click to expand...
Click to collapse
Agree with the shoddy treatment from Amazon. Although technically out of warranty (by a week!) one would hope for more than 5% off retail. Enjoy your ipad.