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Hi guys,
I have just received my transformer prime, I opened the box and tried to boot It but with no luck, it only vibrates.
I though initially that was a low battery issue, but now I have charged it fully (green light), and I'm still unable to boot it...
I have tried to boot it holding the power button for more than 30 seconds, and tried several times the normal way but with no luck.
Any advice?... is this a DOA?
Sigh.....this again. Just let it charge, it's fine.
RussianMenace said:
Sigh.....this again. Just let it charge, it's fine.
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Click to collapse
How much time?... I mean, the LED changed from orange to green... That means its fully charged right?
right now is reaching out almost 3 hours plugged into the wall...
BTW, the screen does not shows anything... some people mentioned a red battery icon, or something like that, but my screen is dead....
Could be your charger derping, there's more people with this issue.
Put it in a plastic bag and huck it in the freezer for a bit,
the thermal protection could be stuck.
David blaine street magic. Better yet, steve jobs apple magic
LOL. hold down the power button for more than 5 seconds and voila! You guys are too funny.
I have tried every possible convination of seconds while holding the power button... 5, 10, 20, 30, 1 min... POWER + VOLUME DOWN, but is just vibrating... does not shows _anything_ on the screen...
Not sure if the reset hole+papperclip is going to help, but I have been trying to find how it works but with no luck, I guess is a combination of button + pushing the reset, but not sure how...
Your screen could be defective. Or the ribbon might not be connected to the board.
Sent from my Sensation using xda premium
I have the same issue, just surprised that I can not use the product while it is plugged.
When i try to turn it on while it's plugged, it flashed and vibrated once showing battery bar and then died....now it just won't turn on!! AHHHHHHh!
Does this happen to other people. I heard you suppose to charge it for 6 hr before first use...but why can i not turn it on while plugged. Now All i see is the a red or orange LED light on the power button. Does it mean it is short circuited?
Can Someone confirm that this is normal.
I didn't bother charging straight away, with modern batteries there really isn't any need as far as I'm concerned. Of course people will tell you different but that's my opinion.
I had no issue with first boot, literally touched the power button for a second and on it came. Sounds like yours is no good.
Sent from my Transformer Prime TF201 using xda premium
Turned on!! Thank god!!!
Haranzo said:
Turned on!! Thank god!!!
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huzzah, I'm happy for you.
Sent from my Transformer Prime TF201 using xda premium
Sounds busted to me OP. When I got mine I was going to let it charge fully before turning it on but as soon as I plugged it in it started booting. So I ran through setup while charging and just let it sit after that until fully charged...
Sent from my Transformer Prime TF201 using xda premium
Sokonomi said:
Could be your charger derping, there's more people with this issue.
Put it in a plastic bag and huck it in the freezer for a bit,
the thermal protection could be stuck.
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Click to collapse
Hi,
I researched a little bit more about the charger issues and to discard that, I left it charging today with another charger (I have two other Transformer 1). But I'm not holding my breath on that, the LED status is green, so I dont think is going to take more charging that what it currently have.
Thank you.
mutiny said:
Your screen could be defective. Or the ribbon might not be connected to the board.
Sent from my Sensation using xda premium
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Hi,
Any way to check this withouth voiding the warranty?...
coolbomb said:
How much time?... I mean, the LED changed from orange to green... That means its fully charged right?
right now is reaching out almost 3 hours plugged into the wall...
BTW, the screen does not shows anything... some people mentioned a red battery icon, or something like that, but my screen is dead....
Click to expand...
Click to collapse
Hey man, that sounds a lot like what happened to mine. I was able to turn it on and set it up but then I fully charged it and rebooted..it never came back. The LED was green, I tried all the button combos etc...wouldn't even be recognized by my PC.
I've RMA'd it, you may need to do the same thing, sorry man...
LondonGentleman said:
Hey man, that sounds a lot like what happened to mine. I was able to turn it on and set it up but then I fully charged it and rebooted..it never came back. The LED was green, I tried all the button combos etc...wouldn't even be recognized by my PC.
I've RMA'd it, you may need to do the same thing, sorry man...
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Click to collapse
Hey, thank for the reply...
I'm going to try to plug it to the PC and see if I can get something from it.
I was also thinking about trying to drain the battery (as some other have done when the update came), but I dont see any decent way to do it...
The screen does not shows anything (so no battery drain in there), I dont see any other decent way to drain the battery but to burn my finger pressing the power button causing the the thing to vibrate and somehow drain the battery little by little... But I dont know how much is going to take to achieve it ... I'll probably lose my finger first.
Make sure you try holding the power button down for a long time. I had a similar reoccurring issue: http://forum.xda-developers.com/showthread.php?t=1427461
Try holding it down, there will be a buzz but don't stop holding it down until you see the boot logo. It can take holding it down a while. I kept thinking it was broken, but was just letting up too soon after the buzz.
UmbraeSoulsbane said:
Make sure you try holding the power button down for a long time. I had a similar reoccurring issue: http://forum.xda-developers.com/showthread.php?t=1427461
Try holding it down, there will be a buzz but don't stop holding it down until you see the boot logo. It can take holding it down a while. I kept thinking it was broken, but was just letting up too soon after the buzz.
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Click to collapse
I holded the power button, for about 2 min, and still I got nothing, I think this is going to end up as a return/refund
I'm so sad
Doesn't sound promising
coolbomb said:
I holded the power button, for about 2 min, and still I got nothing, I think this is going to end up as a return/refund
I'm so sad
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Click to collapse
Sorry man, after the huge wait we all had and the expectation, I have seen too many of these for comfort. I am no Apple lover, but somehow I can't imagine this kind of thing happening with iPads. Sure the occasional one in a thousand, but this is at least the 5th or 6th DOA I have read about. Seems that QC takes a back seat when demand is high: What? Those won't turn on? Throw them in a box, we need to get as many as we can out to Best Buy, they oversold the pre-orders. Let the poor guy RMA it!"
I was seriously afraid mine would be one of these, especially after they shipped it ground instead of the overnight I paid for. I guess I was a LITTLE more lucky, but no cigar either. I got one with no GPS functionality at all. Cannot even SEE, nevermind lock on any satellites both pre and post 8.3.33 update. Sigh. A "Premium Tablet" with horrible build and QC"
I hope you get a working replacement quickly. The guy who had an amber LED I knew would boot. Yours sounds like its running with no display like a few others I have seen. On guy had it drop 2 feet from on top of a pile of towels to a carpeted floor and his went into the same state. I think perhaps the video ribbon cable is easy to dislodge. Who knows... Get a new one, and give them hell to get it to you fast.
No Power
Just got my prime in the mail yesterday from best buy and I had the same problem. Wouldn't turn on right away so I charged it the full 8 hours and it still won't turn on at all...regardless of how long I hold down the power button. It only ever vibrates.
Called Asus tech support and he had me hold the power button for 8 seconds, let off power button, then hold down again until it turned on...but it never did. They want me to send the tablet in for repairs. That could take weeks. Best Buy won't do anything as they are backordered.
Many others have had this problem on androidforums.com. Asus really needs to address this
Sorry if this has been posted before, but I did a little search and didn't find anything.
So my awesome friend surprised me yesterday with the prime. But then it was the awkward moment where it doesn't turn on. We charged it for a couple of hours, tried to turn it on, but nothing.
It does vibrate though when we press the power button. And the power button turns orange once it's plugged into the charger.
Also, whenever we plug the charger, we hear something like a notification sound from the speakers.
Please advise. Thanks
Sent from my Atrix 4G using xda premium.
I would try hold power+vol up......or power+vol down. What happens? If you get into download mode you could restore it. If you cant get anywhere then I guess you need to swap it.
It needs to charge up for several hours. other people had same problem. of after then it does nothing, then just switch it for another one.
Bit of a problem when there all SOLD OUT...
I have a bad unit as well. We're in the same boat..
My prime today arrived with 6% battery left. My first one arrived with 35% so i could see it being dead. Charge it up while. Mine does make a pretty tone when plugged in too.
I did charge it for a couple of hours, and nothing. Now it's been plugged into the charger for 12 hours ... I'll go ahead and try again and also try the power+vol buttons.
I'll keep you updated. Thanks!
Yep. It's bad...
I tried everything, pin hole reset, power + volume button... Took it to the local best buy and the geeks tried to make it work but they couldn't (I had some hope in the big beareded man)... But got a full refund... And the hunting shall start again... *sigh*
Sent from my Atrix 4G using xda premium.
Yea so I finally got my transformer prime on the 23rd after waiting about a month for it.
As soon as I opened it i plugged the charger in preparing myself for my first ICS/Android tablet experience, and shortly after my eyes began to tear.
The screen wouldn't turn on so I immediately logged onto xda to find a solution to no avail. I've been proceeded to call asus and find out what was going on with my brand new transformer. They proceeded to tell me to do everything that I had already done before I called them and it came down to me having to ship it back for repair. They even tried to make me pay for shipping until I told them "don't worry about it, I'm just gonna go and buy an ipad" haha
So now I should have my baby back in a week or so.
I saw other people had screen issues when they first got it and it was solved by charging it, but has anyone else had to send theirs back for repair?
Sent from a CRABThinker running ZEUS
You should of charged it up at first for at least 8hrs. Before sending it in....plenty others had same issue n solved it like that. Primes come with battery basically dead. Mines didn't. It was low. But most others I've seen had a dead battery basically.
Have you tried to hold the power button down until it vibrates? I noticed that my phone will come on immediately if I press the power button, but with the tablet, I have to hold for a few seconds until the device powers on.
Just something I noticed from my first experience.
Try holding the power button or combonation of the power button+Volume button while pluged in.
also try a paper clip in the tiny hole near the SD-Card
Please give us details on what you have tried. Sending to the Repair center will take you up to 2-3 weeks process time and return.
So you might think of just returning it to the company you got it from for another Prime or your money back.
Hope this helps.
CRABThinker said:
Yea so I finally got my transformer prime on the 23rd after waiting about a month for it.
As soon as I opened it i plugged the charger in preparing myself for my first ICS/Android tablet experience, and shortly after my eyes began to tear.
The screen wouldn't turn on so I immediately logged onto xda to find a solution to no avail. I've been proceeded to call asus and find out what was going on with my brand new transformer. They proceeded to tell me to do everything that I had already done before I called them and it came down to me having to ship it back for repair. They even tried to make me pay for shipping until I told them "don't worry about it, I'm just gonna go and buy an ipad" haha
So now I should have my baby back in a week or so.
I saw other people had screen issues when they first got it and it was solved by charging it, but has anyone else had to send theirs back for repair?
Sent from a CRABThinker running ZEUS
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Click to collapse
I have had 4 Primes now, 3 were dead when i got em.... Charged for 8 hours as mentioned in the user guide and all 3 powered on without issue. One had just enough charge on it to start up when i went to first charge.
It threw me for a loop first couple of times but holding the power will do the trick.
Sent from my Transformer Prime TF201 using Tapatalk
demandarin said:
You should of charged it up at first for at least 8hrs. Before sending it in....plenty others had same issue n solved it like that. Primes come with battery basically dead. Mines didn't. It was low. But most others I've seen had a dead battery basically.
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I ordered mine from Office Depot and it came dead as a door knob. I plugged it in and it would not turn on at all.. I was definietly worried i had a defective one but i let it charge for 10 minutes and pow! it came on.
The battery died completely the other day and i had to give it a few minutes or so on the charger before it booted up
I had same issue but after lettering it charge for a good 3 hours and it turned on, I even called Asus before it turned on
Sent from my Transformer Prime TF201 using xda premium
I had the same issue with mine...It was completely dead..
I just plugged it for 15 mins then it turned on and continued charging
Did you try charging it before sending it back?
I charged it 24 hrs
Mikers99 said:
Please give us details on what you have tried. Sending to the Repair center will take you up to 2-3 weeks process time and return.
So you might think of just returning it to the company you got it from for another Prime or your money back.
Hope this helps.
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Click to collapse
I charged for 24 hours and tried everything that has been posted. it actually is a screen issue
Ok so I got in my car one day, checked my phone.. about 50% charge. I plugged it in to the car charger by habit. The screen turned off, so i thought it was just the display timer. But when I realized my settings are for it NOT to turn off while charging I pressed the power button...no response. In fact, there was no charging light! So ive tried different chargers, usb, everything even holding the power button down for 10secs-2 minutes and no response! This is the first time I've actually had a phone without insurance or sprint's replacement thingy (yes now ive learned my lesson). I cant send it in to HTC because my screen cracked (1st lesson) which voids the warranty. Ive just opened it and replaced the battery thinking that's the problem but apparently not.
Now that my rant is over, does anyone have an idea, solution and/or fix for this? and I've attached pics of some concerning dark spots on the connections. Is that normal or could the charger have burned up the connection(s). Do i need a new phone or can just the port/connections be replaced? I am LOST without my phone lol
lilbitz_1018 said:
Ok so I got in my car one day, checked my phone.. about 50% charge. I plugged it in to the car charger by habit. The screen turned off, so i thought it was just the display timer. But when I realized my settings are for it NOT to turn off while charging I pressed the power button...no response. In fact, there was no charging light! So ive tried different chargers, usb, everything even holding the power button down for 10secs-2 minutes and no response! This is the first time I've actually had a phone without insurance or sprint's replacement thingy (yes now ive learned my lesson). I cant send it in to HTC because my screen cracked (1st lesson) which voids the warranty. Ive just opened it and replaced the battery thinking that's the problem but apparently not.
Now that my rant is over, does anyone have an idea, solution and/or fix for this? and I've attached pics of some concerning dark spots on the connections. Is that normal or could the charger have burned up the connection(s). Do i need a new phone or can just the port/connections be replaced? I am LOST without my phone lol
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my phone does same, 100% battery. next thing i know it won't turn on (power on) no matter how long i hold power button.
not even showing charge light, believe it's hard bricked.
send in to be fixed for $60, not sure if it can be .
Plug it into its wall charger and leave it alone for 6-8 hours. Its happened to others before.
That may fix it. some think its a super deep sleep or something.
Sent from my EVO using xda app-developers app
Hi,
Have you tried holding down volume up+volume down+power at the same time for a while? That usually resets the phone and you can get back into recovery. Worth a shot. I hope you get it fixed brother.
inst1029 said:
my phone does same, 100% battery. next thing i know it won't turn on (power on) no matter how long i hold power button.
not even showing charge light, believe it's hard bricked.
send in to be fixed for $60, not sure if it can be .
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Click to collapse
my warranty is void because of the broken screen...and I just opened it to replace the battery =/
NaterTots said:
Plug it into its wall charger and leave it alone for 6-8 hours. Its happened to others before.
That may fix it. some think its a super deep sleep or something.
Sent from my EVO using xda app-developers app
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Click to collapse
I'll try that and see, it does get warm on the upper half when plugged in for a few minutes
dteze88 said:
Hi,
Have you tried holding down volume up+volume down+power at the same time for a while? That usually resets the phone and you can get back into recovery. Worth a shot. I hope you get it fixed brother.
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Click to collapse
yes i've tried multiple combinations and different times. thanks anyway.
lilbitz_1018 said:
my warranty is void because of the broken screen...and I just opened it to replace the battery =/
I'll try that and see, it does get warm on the upper half when plugged in for a few minutes
yes i've tried multiple combinations and different times. thanks anyway.
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Click to collapse
i believe mine was hard bricked, so i send it to mobiletechvideos for jtag repair.
heard alot of good reviews on them in xda
inst1029 said:
i believe mine was hard bricked, so i send it to mobiletechvideos for jtag repair.
heard alot of good reviews on them in xda
Click to expand...
Click to collapse
this might be my only other option at this point. thanks.
Dug out my trusty Z3TC 16GB WiFi to browse the web and its dead and refuses to charge on 4+ different chargers. Won't respond to power+vol up or show any activity.
Software was fine when I last checked, running CM12.1 and no issues.
Anyone see a similar issue and know if the battery is likely to have failed or something more fundamental?
I'm ordering a pogo pin charger to see if that works, had a couple in the past but the connecting wires in the stand broke.
belrik said:
Dug out my trusty Z3TC 16GB WiFi to browse the web and its dead and refuses to charge on 4+ different chargers. Won't respond to power+vol up or show any activity.
Software was fine when I last checked, running CM12.1 and no issues.
Anyone see a similar issue and know if the battery is likely to have failed or something more fundamental?
I'm ordering a pogo pin charger to see if that works, had a couple in the past but the connecting wires in the stand broke.
Click to expand...
Click to collapse
Happened to me. Try this: NEVER LET IT GO FULLY DEAD
https://www.ifixit.com/Answers/View/225037/No+Power+&+Not+Charging
Yup, saw that thread. Looks like I'm out of luck as I certainly can't resolder any of the components.
did u try with a quick charger?
Peace to all
I've tried most chargers and I have a lot of them, including original chargers for Z3 and Z4. Even trickling on a slow charger should recharge after 24 hours but nothing.
Wish I'd remembered to keep it charged, can't even get a bootloader up.
Try this??
Press the volume up button and power button together for 10 seconds. This should cause your device to vibrate 3 times and then show the battery charging screen.
Nope, I've tried all of these already. Probably need to open it.
weird dude.as far I know,li-on batteries need to fully discharged once in 30 charges.I made it once (it closed from battery) but nothing weird happened to me.I am always on KK 4.4.4
or u can try press the tiny reset button near to usb port.here says that nothing is being erased.
http://sony-xperia.mobi/eng/sony-xp...restart-button-on-sony-xperia-z3-compact.html
Peace to all
Good news! Thanks to everyone here who convinced me to persevere and not sell this tablet as broken!
For 4 days I have been charging the tablet and trying power+vol button combinations a couple of times each day and finally, on day 4, I was able to first get a red led. After the led went out about 10 mins later I tried vol+power again and got the emergency battery graphic plus red led. Led went out after ten mins again and had to use vol+power. Seemed to go a bit strange at that point and charging halted. Swapped chargers and waited.
Next time was the trick, got red led, it went out and I was able to get the normal, smaller charging graphic. Let it get a couple of % for safety and hit power, resulting in a full boot. Tablet is booted at 4% and charging OK.
Thanks to everyone that helped out.
glad to hear!so can u tell us the working process so just us to know just in case?....
Peace to all
kos25k said:
glad to hear!so can u tell us the working process so just us to know just in case?....
Peace to all
Click to expand...
Click to collapse
Exactly as per above, keep repeating the power & vol- sequence and putting on charger for a few hours. Exact brand of charger doesn't seems to matter, the one it worked on was a no-name two-socket UK plug charger from Amazon. Obviously a 2A+ charger will help. The cable used was a generic Samsung 1m (3ft) lead.
Just repeat the process and leave it on the charger in between. I'd recommend not charging a unit like this unattended in case the battery is damaged and there's a battery failure, I've seen a lipo fire and they're ugly.
Thanks dude!enjoy the best tablet! ?
Peace to all
Dude glad you got it working. I love mine but i have it rooted. hoping that the latest stamina battery return update is rootable