Related
I just received an email form FeDex with a FCC for requiring harmonized tariff, entry port etc... Isn't this something Handtec should have taken care of?
Some in the US are receiving their devices without a hitch, I wonder why I am receiving this. Any thoughts on how to fill it out? Calling FeDex one gets transferred to international department. From there they stating it is sitting for this info.
Thoughts?
FtrV8 said:
I just received an email form FeDex with a FCC for requiring harmonized tariff, entry port etc... Isn't this something Handtec should have taken care of?
Some in the US are receiving their devices without a hitch, I wonder why I am receiving this. Any thoughts on how to fill it out? Calling FeDex one gets transferred to international department. From there they stating it is sitting for this info.
Thoughts?
Click to expand...
Click to collapse
This post might help you. The guy had to do this when he got Sony Ericsson Arc (SO-01C) from Japan. After he got his phone several of us ordered and none of us had to fill those papers. Probably, his paper work cleared that model with the FCC permanently.
I too am curious about this , is it needed?
Sent from my PC36100 using XDA App
kitsVA said:
This post might help you. The guy had to do this when he got Sony Ericsson Arc (SO-01C) from Japan. After he got his phone several of us ordered and none of us had to fill those papers. Probably, his paper work cleared that model with the FCC permanently.
Click to expand...
Click to collapse
Damn. I will have to do that. This sucks. Not that I don't mind, just don't have the time for hiccups.
How dobyou know If you have tto do these things??
Sent from my PC36100 using XDA App
LoveisPeace2012 said:
How dobyou know If you have tto do these things??
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
customs only randomly selects certain packagees to open up and inspect. so if you get unlucky they will pull your package and you prob have to complete the form. most of the time it goes right thru though, so you shouldnt have to worry until you hear about an issue.
Hello all my name is Kurtis I am the lead service technician at the st Clair shores store in Michigan. Lately there have been some major tower outages within scs and surrounding cities. I assume its 3g capacity upgrades and lte installation, but being a preferred retailer sprint doesn't tell us squat.
I'm here to formally apologize to all our customers who have been experiencing the notorious robot voice and blocked calls (not dropped, but blocked). Truthfully if I was a network vision engineer we would have had 4g since '10.
I suppose I'm reaching out in hopes someone here light have some insight into when these issues might be resolved.
...thanks...I think?
Look up your zip code on network.sprint.com to see what's going on in your area. Could be upgrades....
Sent from my EVO using xda premium
droiddawg said:
Look up your zip code on network.sprint.com to see what's going on in your area. Could be upgrades....
Sent from my EVO using xda premium
Click to expand...
Click to collapse
Thanks for the reply. I have checked that site religiously for 2 years. I can assure you it has sat at "6 upgrade in the next 6 months" for damn near 20 months lol.
To make it all worse these outages aren't being reported in service render or network events so customer care is constantly telling our customers there is no network issue and that its an issue with their device.
Icing on the cake.
StormMcCloud said:
...thanks...I think?
Click to expand...
Click to collapse
You are most certainly welcome...I think?
Might be time to get in touch with corporate then kurtis. Give them a call and keep having them escalate you until you get like a level 7 tech support supervisor.
I have no idea how high the tiers are....so, 7 was a number that came to find. That, or email Dan Hesse. There was a list on google of all of the "head honchos" emails. Email them and keep resending until you get a humanly response.
Sent from my EVO using xda premium
droiddawg said:
Might be time to get in touch with corporate then kurtis. Give them a call and keep having them escalate you until you get like a level 7 tech support supervisor.
I have no idea how high the tiers are....so, 7 was a number that came to find. That, or email Dan Hesse. There was a list on google of all of the "head honchos" emails. Email them and keep resending until you get a humanly response.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
My only issue with this is our store tends to be rather busy, constantly. I usually work 60+ hours a week so calling on my own time is not an option. Because I'm lead, and this point in time the ONLY tech, there is no time in my work day to reach out.
An email is jot a bad idea...but my gut is telling me I would only get some scripted regurgitation in response. I suppose its worth a try.
Alas, working for sprint you might think I have some amazing contacts. Reaching out to my dm or srss has yielded no results.
In the past 5 days I have had at least a dozen people come in and cancel on one of our demo phones because they are unable to cancel their account with their own phone in their own house. Has this jot raised a red flag with corporate??
I work for a preferred company in Cleveland. The best suggestion I can give is make one call to care to submit a network ticket. A network engineer will contact you within 72 hours. Discuss the issues with them and that you need some answers for your customers. They have been very helpful to us in Cleveland. They will tell you straight up what they are working on and timelines for your area. Also just keep communicating network vision with your s&r customers. Network vision is a real thing and its up to us on the front line to keep our customers informed. If they don't understand what's changing on their network then they will be upset.
The biggest thing to consider is that as cell sites are being updated you will have a loss in coverage and capacity BUT it will be better for us all when everythings done.
You say you don't have time to call but if your a tech lead then you need to do whatever it takes to get answers and be truthful to your customers.
Sent from my EVO using Tapatalk 2
kurtiskobain said:
Thanks for the reply. I have checked that site religiously for 2 years. I can assure you it has sat at "6 upgrade in the next 6 months" for damn near 20 months lol.
To make it all worse these outages aren't being reported in service render or network events so customer care is constantly telling our customers there is no network issue and that its an issue with their device.
Icing on the cake.
Click to expand...
Click to collapse
Same here dang thing never changes since they launched it.
Sent from my GT-I9300 ro.cdma.home.operator.alpha using Tapatalk 2
lookout4theyeti said:
I work for a preferred company in Cleveland. The best suggestion I can give is make one call to care to submit a network ticket. A network engineer will contact you within 72 hours. Discuss the issues with them and that you need some answers for your customers. They have been very helpful to us in Cleveland. They will tell you straight up what they are working on and timelines for your area. Also just keep communicating network vision with your s&r customers. Network vision is a real thing and its up to us on the front line to keep our customers informed. If they don't understand what's changing on their network then they will be upset.
The biggest thing to consider is that as cell sites are being updated you will have a loss in coverage and capacity BUT it will be better for us all when everythings done.
You say you don't have time to call but if your a tech lead then you need to do whatever it takes to get answers and be truthful to your customers.
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
I guess my point was I feel as if all my upper management knows about the issue, why should it be my responsibility to to get this ticket opened for our area. I suppose that's the nature of PCs experts.
However, I do care about my customers, and having seen so many cancellations in front of my own eyes, I certainly have no problem taking on the responsibility. So your saying all I need to do is call care and they can get a network ticket opened? Or should I call advanced tech support? If this ticket is opened will care be able to see it and relay this to the customers? I gotta say that's my biggest gripe
Yes if you just call and request a network ticket for your self, they have a network engineer personally call you. Then just talk to them about the issues and they'll give you some details for your area. I can tell you with any PR company upper management cares about store performance. Its up to your store to find the answers.. That's just how it is :/ your corporate service and repair rep will be useless as well. They always are lol
Sent from my EVO using Tapatalk 2
lookout4theyeti said:
Yes if you just call and request a network ticket for your self, they have a network engineer personally call you. Then just talk to them about the issues and they'll give you some details for your area. I can tell you with any PR company upper management cares about store performance. Its up to your store to find the answers.. That's just how it is :/ your corporate service and repair rep will be useless as well. They always are lol
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
I'm struggling to keep my csats above goal BC of these issues. Its hard to get the customer to understand its not our fault, and giving us a bad review will not help their case. As of late I have taken to not even putting people in eticket. NASC has suffered needless to say. I really appreciate your replies and advice...
Its a sad day when fellow nerds on xda are more help than corporate sprint themselves. Then again, perhaps that's a lesson I should've learned long ago.
pm me and I can help you with csat. I maintained above goal csat in s&r for over a year while I was managing an s&r store. I just recently moved to a non s&r store and got their csat from a 60% 90 day average to above 86%.
Sent from my EVO using Tapatalk 2
Oh ya and I don't know if your aware but eticket can generate a survey now just by accessing someones account. You don't even need to submit a ticket, so just be sure to tell everyone about the survey if you access the account through eticket even if you don't do anything. Luckily snap still requires a change to the account to generate a survey
Sent from my EVO using Tapatalk 2
You should reach out to your local RF or net ops team and build a relationship with them. This would help both you and them find issues and troubleshoot them (this would provide the customers with a better experience).
This is only a suggestion but hopefully you follow through with it....
Sent from my EVO
lookout4theyeti said:
Oh ya and I don't know if your aware but eticket can generate a survey now just by accessing someones account. You don't even need to submit a ticket, so just be sure to tell everyone about the survey if you access the account through eticket even if you don't do anything. Luckily snap still requires a change to the account to generate a survey
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
Whoa when did this start?
Not to be a jerk but what does this thread have anything to do with the Evo?
Back on topic......
I know thr op is frustrated in this thread but if the wrong person from sprint sees this you will likely be getting your wish and looking to work at Verizon. Just some kinds thoughts from someone who has seen it all before.
In case you haven't noticed Sprint is fledgling to survive and the ones they will cut first are the ones that are not behind them 100%.
With that said I wish you the best. I know what its like to feel helpless when your really 100% behind them ans desperate to make the customer happy.
Think this thread has reached its potential here guys....OP has gotten some advice and I dont want this to turn into a Sprint sucks, or VZ vs Sprint ranting thread either...
Thanks to tjamscad for providing us with a way to contact Verizon. I plan on emailing them every day until Unlock is available again. If we can get even a portion of this community doing this every day, they're bound to let it happen sooner rather than later.
Lowell McAdam
Verizon Wireless President and CEO
[email protected]
Kevin C. Tillyer
Verizon Wireless HQ Executive Relations Coordinator
[email protected]
More semi-important people's email addresses to pester! :
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
Remove the X in the email addresses when sending the email. The X is there so they doesn't get spam-botted.
Click here to fill out a form to send to Verizon's West Area President, Greg Haller.
Click here to contact them via Twitter.
Click here to contact them via Facebook.
Click here to view customer service representatives.
Click here to view executive leadership people.
Click here to view regional presidents.
I modified the HTC One X petition to fit our needs for the emails, as follows:
I am loyal Verizon Wireless customer and a proud owner of the HTC Droid Incredible 4G LTE. It is a beautiful device with powerful potential. All I ask is that Verizon allows HTC to issue unlocks to owners of the Droid Incredible 4G LTE that choose to unlock it.
This phone has the potential to be an excellent platform for development. I consider the ability to modify the software running on the phone to be an essential feature. The current inability of the Droid Incredible 4G LTE to accept custom firmware is already dissuading some from purchasing this phone, and even causing others to consider returning devices that they have recently bought.
Once purchased, the Droid Incredible 4G LTE is our property alone to modify if we choose. HTC CEO and President Peter Chou promised that all HTC Android devices launched after September 2011 can have their bootloaders unlocked if the owner chooses to do so. And here I am, asking for that promise to be fulfilled.
Unlocking the Droid Incredible 4G LTE helps the development community do what they want with their devices. By unlocking the Droid Incredible 4G LTE, HTC and Verizon are supporting open hardware and software, the way it was meant to be. Please respect our freedom to do what we want with our devices.
Please allow the bootloader unlock.
Click to expand...
Click to collapse
Great work icedragon59
Sent from my ADR6410LVW using xda premium
tjamscad said:
Great work icedragon59
Sent from my ADR6410LVW using xda premium
Click to expand...
Click to collapse
Thanks.
I just received this in regards to the form submitted to Greg Haller.
Hello,
The Executive Office has received your complaint and would like to provide you with immediate assistance in resolving this matter.
Please respond to this email with your account or mobile number so that way may access your account and bring immediate resolution to this matter.
Best Regards,
Verizon Wireless Executive Relations
Click to expand...
Click to collapse
I replied to it with my phone number, but more than likely they're putting me on a black list. lol. Here's to hoping there's a good 'resolution'!
IceDragon59 said:
I just received this in regards to the form submitted to Greg Haller.
I replied to it with my phone number, but more than likely they're putting me on a black list. lol. Here's to hoping there's a good 'resolution'!
Click to expand...
Click to collapse
Nice email bud mine was alil less nice but you got the point across nicely
Sent from my ADR6410LVW using xda app-developers app
I sent an e-mail:
Dear Kevin Tillyer,
I am a loyal Verizon Wireless customer (since 2001) that has been struggling to cope with the locked bootloader on the HTC Incredible 4G LTE. I purchased this device at full price and I was looking forward to a new phone on which I could develop and expand functionality. My original HTC Incredible was terrific fun to use as both a daily driver and development device. Two days before my new phone arrived, HTC ended the unlockable bootloader availability for the Incredible 4G LTE. Their replies to my inquiries never said it directly, but it became quite clear that this had been done at the request of Verizon.
There is a growing community of users just like myself who place their faith in Verizon to serve them better than any other wireless carrier. One of the best ways Verizon could do this today is by giving HTC the green light to allow user development on the HTC Incredible 4G LTE. Given the lack of enthusiasm this phone is currently generating, an open development platform made possible by a simple bootloader unlock could give the phone a noticeable boost in sales. This is a win for Verizon and users alike! Additionally, customers like myself will be more inclined to stay loyal to Verizon and encourage others to join the most progressive wireless network in the world.
Please give HTC permission to make the bootloader unlockable on the HTC Incredible 4G LTE. Your help in this matter will be recognized by a great community and word will travel.
Sincerely,
Click to expand...
Click to collapse
mdmower said:
I sent an e-mail:
Click to expand...
Click to collapse
That's a pretty good one, too. I might incorporate some of that into the one I send tomorrow, if that's all right.
Also, I updated the OP with the CEO's email address. One more important person to spam!
Email sent form filled out.
---------- Post added at 01:38 PM ---------- Previous post was at 01:30 PM ----------
Check this out http://aboutus.verizonwireless.com/leadership/executive/index.html
http://aboutus.verizonwireless.com/leadership/area/index.html
Since we know the names and the verizion format this should be fun.
Emails sent! I did change my wording up a bit so it wouldn't look so "canned".
Sent emails to all three. Hoping this works
Sent from my ADR6410LVW using xda app-developers app
I just sent this email to all 3 of the people mentioned above. I don't own the Inc 4G yet, though my line has been eligable for an upgrade for several months. If this thing can get unlocked, then I would be interested in getting it, but reguardless, I'll fight the fight with ya guys.
ohredwood said:
I just sent this email to all 3 of the people mentioned above. I don't own the Inc 4G yet, though my line has been eligable for an upgrade for several months. If this thing can get unlocked, then I would be interested in getting it, but reguardless, I'll fight the fight with ya guys.
Click to expand...
Click to collapse
Update....
Have any of you guys gotten a phone call from Verizon on this yet?? I did last night, a gal named Jennifer from Mr. Falco's office. He is the Executive director of the South region, even though I didn't email him, but I live in Texas, so that's probably why it got forwarded to him.
I did not speak with the lady who called, at the time I was unavailable, but she did leave her contact number for me to call and I do plan on calling her back today or tomorrow, however, I don't want to just say, "I'd like to root my phone to get rid of your bloat, so how about it"? I'd really like to be prepared as should you guys if you actually get contacted. With that said, can any of you put down here some dates and examples of Verizon phones that have gone this route, then been unlocked. I own the DINC and if I'm not mistaken when it first came out, it was locked, and then unlocked.
I also don't recall leaving my phone number, on there but I left my email, so they must of went by my name and pulled up my account, and called me from that, I guess.
You guys might look at that list and see where abouts you live and direct that email to your region director, because the ones we emailed may not be the particular person for each individuals area.
ohredwood said:
Update....
Have any of you guys gotten a phone call from Verizon on this yet?? I did last night, a gal named Jennifer from Mr. Falco's office. He is the Executive director of the South region, even though I didn't email him, but I live in Texas, so that's probably why it got forwarded to him.
I did not speak with the lady who called, at the time I was unavailable, but she did leave her contact number for me to call and I do plan on calling her back today or tomorrow, however, I don't want to just say, "I'd like to root my phone to get rid of your bloat, so how about it"? I'd really like to be prepared as should you guys if you actually get contacted. With that said, can any of you put down here some dates and examples of Verizon phones that have gone this route, then been unlocked. I own the DINC and if I'm not mistaken when it first came out, it was locked, and then unlocked.
I also don't recall leaving my phone number, on there but I left my email, so they must of went by my name and pulled up my account, and called me from that, I guess.
You guys might look at that list and see where abouts you live and direct that email to your region director, because the ones we emailed may not be the particular person for each individuals area.
Click to expand...
Click to collapse
I'd mention something about wanting to improve the already great software on our devices. Appeal to Verizon, blame HTC for slow updates instead of them, even though we know better. Make them feel like you think they're the good guys so they'll help you.
I wish I got a phone call from them.
Abstract_A said:
Sent emails to all three. Hoping this works
Sent from my ADR6410LVW using xda app-developers app
Click to expand...
Click to collapse
Did the same thing.
Sent from my ADR6410LVW using Tapatalk 2
ohredwood said:
Update....
Have any of you guys gotten a phone call from Verizon on this yet?? I did last night, a gal named Jennifer from Mr. Falco's office. He is the Executive director of the South region, even though I didn't email him, but I live in Texas, so that's probably why it got forwarded to him.
I did not speak with the lady who called, at the time I was unavailable, but she did leave her contact number for me to call and I do plan on calling her back today or tomorrow, however, I don't want to just say, "I'd like to root my phone to get rid of your bloat, so how about it"? I'd really like to be prepared as should you guys if you actually get contacted. With that said, can any of you put down here some dates and examples of Verizon phones that have gone this route, then been unlocked. I own the DINC and if I'm not mistaken when it first came out, it was locked, and then unlocked.
I also don't recall leaving my phone number, on there but I left my email, so they must of went by my name and pulled up my account, and called me from that, I guess.
You guys might look at that list and see where abouts you live and direct that email to your region director, because the ones we emailed may not be the particular person for each individuals area.
Click to expand...
Click to collapse
I got a phone call from a person in the Executive Offices of Verizon in response to my email to Mr. Greg Haller. Unfortunately the guy called my cell number which does not work in my home (poor reception here). The person also sent an email with his contact number. I just tried to call him but got his voice mail. I'll keep calling until I reach him.
If anyone has any ideas about what to plead please post so I can relate our wishes. I did see the post about griping about HTCs lack of updates instead of complaining about Verizon.
Any other ideas or suggestions??
edster00 said:
I got a phone call from a person in the Executive Offices of Verizon in response to my email to Mr. Greg Haller. Unfortunately the guy called my cell number which does not work in my home (poor reception here). The person also sent an email with his contact number. I just tried to call him but got his voice mail. I'll keep calling until I reach him.
If anyone has any ideas about what to plead please post so I can relate our wishes. I did see the post about griping about HTCs lack of updates instead of complaining about Verizon.
Any other ideas or suggestions??
Click to expand...
Click to collapse
Hint around that you are thinking about checking out other carriers that allow unlocking ie sprint... That gets gears going
Sent from my ADR6410LVW using xda app-developers app
newtoroot said:
Hint around that you are thinking about checking out other carriers that allow unlocking ie sprint... That gets gears going
Sent from my ADR6410LVW using xda app-developers app
Click to expand...
Click to collapse
yes, i call them on that exactly today, told them i checked out sprint, he said someone down the road will figure out how to unlock it sooner or later, if history repeats itself. SO.
I got a call from Chelsea at the West Region office. We had a polite talk where I explained what can be gained. She gave me the standard lines about potential for users to be unable to connect to Verizon's network. She also asked if I had tried any third-party methods and I told her those efforts are in the works but haven't happened yet. She said she would pass on my concerns to upper management. Hopefully if enough regions hear the same thing we might get traction here.
Sent from my ADR6410LVW using xda app-developers app
---------- Post added at 06:22 PM ---------- Previous post was at 06:20 PM ----------
IceDragon59 said:
I wish I got a phone call from them.
Click to expand...
Click to collapse
I think the regional officer email is the way to get a callback.
Sent from my ADR6410LVW using xda app-developers app
CaptainRewind said:
I think the regional officer email is the way to get a callback.
Sent from my ADR6410LVW using xda app-developers app
Click to expand...
Click to collapse
Yeah, I got a call today while I was at work, went to voicemail, left a number for me to call back, but they didn't pick up. Left a voicemail and hopefully they'll call back tomorrow.
These all seem to be good addresses. No return contact yet. i will keep adding to the list of names.
[email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected],[email protected]
---------- Post added at 01:49 AM ---------- Previous post was at 01:40 AM ----------
Customer service reps
http://aboutus.verizonwireless.com/customer/customer_service.html
Twitter http://twitter.com/vzwnews
Facebook http://www.facebook.com/verizon
Sprint said:
5678: SprintFreeMsg: To confirm your eligibility for a Sprint discount, please visit sprint.com/verify to submit proof you qualify.
Click to expand...
Click to collapse
Did anybody get this text? A little weary about going through the link. Gonna call them too.
i got it too
oohaylima said:
Did anybody get this text? A little weary about going through the link. Gonna call them too.
Click to expand...
Click to collapse
I got this too. Mine is through studentrate so I don't know what to tell them. Does anybody know if we can still do that EPRP thing to get a discount? Between this, making the discount only applicable to one line instead of all, and raising TEP prices I'm paying more now for the worst service of any major carrier and I'm kinda pissed.
Well the link IS sprint.com, so I wouldn't be worried. If it was a shortened link or something else I would be, but since it's pointing directly to sprint, nothing to worry about. All that site asks is for your phone number, which if they were a scammer, they already have. If they also asked for your SSN it would be shady.
oohaylima said:
Did anybody get this text? A little weary about going through the link. Gonna call them too.
Click to expand...
Click to collapse
Don't click the link if you're afraid. Manually type it just to be safe.
Read, Search, Read again, ... Then Ask with Tapatalk 2
coal686 said:
Don't click the link if you're afraid. Manually type it just to be safe.
Read, Search, Read again, ... Then Ask with Tapatalk 2
Click to expand...
Click to collapse
Its Sprint doing an audit of your account. You either have a discount or were given a discount when you recently upgraded.
As part of the discount you have to now prove you are eligible for the discount.
Example would be a fire fighter getting a discount. He would have to take a pic of his FF ID, or something official from the department so sprint can verify you are able to get the discount.
What makes me weary is that the website it takes you is not even secure. Hell, I don't even see an SSL writeup when you hit submit.
So, again, a little weary.
Well it makes no difference to me cause i cant get my military discount since i have the simply everything plan. But i got the text and i thought it was a bit weird.
Sent from my Nexus 7 using Tapatalk 2
Yes, this was recently put into effect in late July. From now on, all main line upgrades require the NVP discount to be confirmed. If you want to keep your discount, you must prove you are still employed there, or a retiree etc.
Sent from my PG86100 using xda premium
oh wow, this is pretty interesting that they are making you manually confirm this. (I guess smart for business but I didn't expect it)
Aside from just that text, was there anything else that was sent out? I don't ever remember seeing anything like that, but then again it was probably small print somewhere.
They just sent another text stating that the verification text was sent in error. I tried to verify before I received the second text and website said no verification needed.
Sent from my PG86100 using xda app-developers app
Yeah, just got it too. I called in appalled that the website they lead us to is unsecure. And that I wouldn't input anything until that was fixed.
Glad they squared this stuff away.
Sprint said:
5678: SprintFreeMsg: We unintentionally sent you an SMS message yesterday regarding your Sprint discount. Please disregard. No action is needed.
Click to expand...
Click to collapse
nohoy said:
oh wow, this is pretty interesting that they are making you manually confirm this. (I guess smart for business but I didn't expect it)
Aside from just that text, was there anything else that was sent out? I don't ever remember seeing anything like that, but then again it was probably small print somewhere.
Click to expand...
Click to collapse
Technically its supposd to be done at time of activation. Thats part of the local stores compliance.
However if its done online or over the phone its up to you to supply the credentials or loose the discount.
Back when i worked for a sprint rep store we had to document why we gave discounts and had to keep the info in case we got audited by Sprint.
Things have changed since then.
Also got the "sent you a message in error" text recanting the verification request.
P_M_G said:
Also got the "sent you a message in error" text recanting the verification request.
Click to expand...
Click to collapse
Ditto.
So does this mean we're set? or are they going to come asking again?
We should be good. But as I wrote before, I'm not verifying anything until they make that link secure.
So many Note 3 users are finding the actual phone to be unusable. There are cracking, distorting sounds when making phone calls. This was cited on some other Android websites so the issue is real.
Sprint acknowledged the issue on their own website forum. A "product ambassador" posted that Sprint and Samsung were aware of the problem and looking to solve it. Many people including myself asked if they could extend the return period since Sprint hasn't issued a statement on whether or not a software update will fix this issue. Sprint has not responded.
I checked Sprint's forum today and lo and behold the thread started by their OWN ambassador is now gone.
I feel that this is their way of hoping it quietly goes away.
In any case I kept a history of it because worst case scenario I will file a claim with my credit card company.
The credit card company will then fight the charges with Sprint. This is way better than me trying to get anything done with them.
Considering the charges for the two phones w/o activation fees were over $800, I'm sure my credit card company won't let it go without a fight.
Here is the link to prove that Sprint did indeed have a page up.
https://community.sprint.com/baw/co...alaxy-note-iii-to-a-sprint-product-ambassador
seoulbrova said:
So many Note 3 users are finding the actual phone to be unusable. There are cracking, distorting sounds when making phone calls. This was cited on some other Android websites so the issue is real.
Sprint acknowledged the issue on their own website forum. A "product ambassador" posted that Sprint and Samsung were aware of the problem and looking to solve it. Many people including myself asked if they could extend the return period since Sprint hasn't issued a statement on whether or not a software update will fix this issue. Sprint has not responded.
I checked Sprint's forum today and lo and behold the thread started by their OWN ambassador is now gone.
I feel that this is their way of hoping it quietly goes away.
In any case I kept a history of it because worst case scenario I will file a claim with my credit card company.
The credit card company will then fight the charges with Sprint. This is way better than me trying to get anything done with them.
Considering the charges for the two phones w/o activation fees were over $800, I'm sure my credit card company won't let it go without a fight.
Here is the link to prove that Sprint did indeed have a page up.
https://community.sprint.com/baw/co...alaxy-note-iii-to-a-sprint-product-ambassador
Click to expand...
Click to collapse
Can you please keep this thread updated with any new information you receive? I am having these sound problems as well and would definitely keep an eye on this if you would keep us informed. Thanks alot, have a good day.
EDIT** Just going to add a few links to other sites where people can see what others are saying
http://www.androidorigin.com/sprint...xperiencing-garbled-distorted-audio-in-calls/
http://www.androidpolice.com/2013/1...ng-and-just-all-around-terrible-call-quality/
seoulbrova said:
So many Note 3 users are finding the actual phone to be unusable. There are cracking, distorting sounds when making phone calls. This was cited on some other Android websites so the issue is real.
Sprint acknowledged the issue on their own website forum. A "product ambassador" posted that Sprint and Samsung were aware of the problem and looking to solve it. Many people including myself asked if they could extend the return period since Sprint hasn't issued a statement on whether or not a software update will fix this issue. Sprint has not responded.
I checked Sprint's forum today and lo and behold the thread started by their OWN ambassador is now gone.
I feel that this is their way of hoping it quietly goes away.
In any case I kept a history of it because worst case scenario I will file a claim with my credit card company.
The credit card company will then fight the charges with Sprint. This is way better than me trying to get anything done with them.
Considering the charges for the two phones w/o activation fees were over $800, I'm sure my credit card company won't let it go without a fight.
Here is the link to prove that Sprint did indeed have a page up.
https://community.sprint.com/baw/co...alaxy-note-iii-to-a-sprint-product-ambassador
Click to expand...
Click to collapse
My Sprint rep called me today and told me his store was informed today of the issue and said that no sprint store is supposed to swap these phones out for the sound issue and that a fix is being worked on. Told him I think my battery is acting up, he told me I could come in and get a couple batteries from the returned notes tomorrow lol. So hopefully one of the few I grab will work better than this battery.
Sent from my SM-N900P using xda app-developers app
The coming fix better not be PRL 2000, like on the Sprint Note 2! (I don't know for sure if the issues are the same)
seoulbrova said:
Here is the link to prove that Sprint did indeed have a page up.
https://community.sprint.com/baw/co...alaxy-note-iii-to-a-sprint-product-ambassador
Click to expand...
Click to collapse
I remember seeing the Ambassador link on the Sprint website but never clicked on it to read their comments. The link you posted just go to a document not found page I believe. If you have a copy of the original ambassador post including the text can you re post it here so we can all see what the sprint ambassador had to say on this issue. Thanks! My phone sounded like crap on calls all day today and constantly I was asking people to repeat what they they said hoping the second time I could understand the garbled noise.
Sent from my SM-N900P using Tapatalk now Free
pcmanager said:
I remember seeing the Ambassador link on the Sprint website but never clicked on it to read their comments. The link you posted just go to a document not found page I believe. If you have a copy of the original ambassador post including the text can you re post it here so we can all see what the sprint ambassador had to say on this issue. Thanks! My phone sounded like crap on calls all day today and constantly I was asking people to repeat what they they said hoping the second time I could understand the garbled noise.
Sent from my SM-N900P using Tapatalk now Free
Click to expand...
Click to collapse
This garbled noise is no myth. I'm experiencing it big time with this phone and it's annoying the crap out of me!
Radio Silence
phyba said:
My Sprint rep called me today and told me his store was informed today of the issue and said that no sprint store is supposed to swap these phones out for the sound issue and that a fix is being worked on. Told him I think my battery is acting up, he told me I could come in and get a couple batteries from the returned notes tomorrow lol. So hopefully one of the few I grab will work better than this battery.
Sent from my SM-N900P using xda app-developers app
Click to expand...
Click to collapse
I just got my Note 3 on Monday. It had call issues. It was so bad it was unusable. I called my company account rep and they sent me a new one on Tuesday. It has the same issue. I have a co worker that just bought the phone on his personal account. He said the more he used the phone the worse the issue became. He decided to tough it out. Sent one back today and still have one more to send back. I am hoping that they fix the problem. By the way I asked if the price changed by the time the problem was fixed would I be able to get the phone for the current price. I was told they cant really say. Thanks Sprint.
Since the deletion of the "product ambassador" statement I have noticed that the original Social Care Specialist Shannon_DE there have been no chatter from Sprint. Are they busy working or hoping we all go away.
pcmanager said:
I remember seeing the Ambassador link on the Sprint website but never clicked on it to read their comments. The link you posted just go to a document not found page I believe. If you have a copy of the original ambassador post including the text can you re post it here so we can all see what the sprint ambassador had to say on this issue. Thanks! My phone sounded like crap on calls all day today and constantly I was asking people to repeat what they they said hoping the second time I could understand the garbled noise.
Sent from my SM-N900P using Tapatalk now Free
Click to expand...
Click to collapse
Sprint took down the page.
However, notice that the same Ambassador just posted this today:
https://community.sprint.com/baw/co...ors-top-apps-for-your-samsung-galaxy-note-iii
It doesn't address any of the call issues that we're having and in fact, you can't even reply to the thread. I was going to write something along the lines of, "We know the phone is great, we want to know what's being done to resolve the issue."
In any case, it's the same ambassador and it's pretty upsetting that instead of responding to our concerns, they post some useless garbage like that.
I REALLY hope people are registering and posting on the Sprint forum. The louder we get about it, the better our chances at getting this resolved IMHO.
seoulbrova said:
So many Note 3 users are finding the actual phone to be unusable. There are cracking, distorting sounds when making phone calls. This was cited on some other Android websites so the issue is real.
Sprint acknowledged the issue on their own website forum. A "product ambassador" posted that Sprint and Samsung were aware of the problem and looking to solve it. Many people including myself asked if they could extend the return period since Sprint hasn't issued a statement on whether or not a software update will fix this issue. Sprint has not responded.
I checked Sprint's forum today and lo and behold the thread started by their OWN ambassador is now gone.
I feel that this is their way of hoping it quietly goes away.
In any case I kept a history of it because worst case scenario I will file a claim with my credit card company.
The credit card company will then fight the charges with Sprint. This is way better than me trying to get anything done with them.
Considering the charges for the two phones w/o activation fees were over $800, I'm sure my credit card company won't let it go without a fight.
Here is the link to prove that Sprint did indeed have a page up.
https://community.sprint.com/baw/co...alaxy-note-iii-to-a-sprint-product-ambassador
Click to expand...
Click to collapse
I am curious to why you ended up getting the phone when you said you skip this version? I ask because I know a few folks who are on the fence etc. They have different providers other than Sprint...
grifter9931 said:
I am curious to why you ended up getting the phone when you said you skip this version? I ask because I know a few folks who are on the fence etc. They have different providers other than Sprint...
Click to expand...
Click to collapse
I was going to skip it because of the tri band issue...But seeing as how I had the original Evo and never got wimax in those two years I felt if I upgraded now i'd have an upgrade available sooner than later. In other words I don't think having a tri band phone will make much difference in the next year or so.
seoulbrova said:
I was going to skip it because of the tri band issue...But seeing as how I had the original Evo and never got wimax in those two years I felt if I upgraded now if have an upgrade available sooner than later. In other words I don't think having a tri band phone will make much difference in the next year or so.
Click to expand...
Click to collapse
That was my feeling as well, however do you mind if I copy and paste the Sprint.com thread from earlier that was deleted?
grifter9931 said:
That was my feeling as well, however do you mind if I copy and paste the Sprint.com thread from earlier that was deleted?
Click to expand...
Click to collapse
nope...go for it. I'm hoping the word gets out on this so Sprint and Samsung feel some pressure. I'm going to post about it on the Sprint "review" on Amazon, Best Buy, etc
Just the fact that their ambassador had the audacity to post today about some nonsense while ignoring the real concerns screams, "screw the consumer." Notice on his thread on the Sprint forum that there is no option to reply...I wonder why that is.
note 3
I have the same problem...
Why does everyone think its a hardware issue? Its clearly a network issue, this has been proved numerous times in other threads. Bugs happen, Im sure it will be fixed soon.
Sent from my SM-N900P using Tapatalk 4
nolimit06 said:
Why does everyone think its a hardware issue? Its clearly a network issue, this has been proved numerous times in other threads. Bugs happen, Im sure it will be fixed soon.
Sent from my SM-N900P using Tapatalk 4
Click to expand...
Click to collapse
I don't have this problem on my Note 2, my son's one or my wifes SIII. It could be a software issue? But there is an issue phone related.
Sent from my SM-N900P using Tapatalk 4
I wonder what the root of the cause could be to trigger this into happening..I driver all over Florida from Jacksonville to Tampa to Melbourne to Miami.Ive talked to my wife for hours and never heard crackling or popping or any kind of robotic voice sound.Just the typical dropped call and can you hear me now moments between tower changes while driving.
Sent from my SM-N900P using XDA Premium 4 mobile app
nolimit06 said:
Why does everyone think its a hardware issue? Its clearly a network issue, this has been proved numerous times in other threads. Bugs happen, Im sure it will be fixed soon.
Sent from my SM-N900P using Tapatalk 4
Click to expand...
Click to collapse
Ive said in numerous posts that it must be software or network related, but until SPRINT verifies that we don't know for sure.
I had the S2 known as the Epic Touch on Sprint. It could never find your location off GPS and that was supposed to be an "easy fix" as well but it never came.
I had to literally reset the phone everytime I wanted to use the GPS.
BrianBaker said:
I wonder what the root of the cause could be to trigger this into happening..I driver all over Florida from Jacksonville to Tampa to Melbourne to Miami.Ive talked to my wife for hours and never heard crackling or popping or any kind of robotic voice sound.Just the typical dropped call and can you hear me now moments between tower changes while driving.
Sent from my SM-N900P using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Same here in Oklahoma. Got the phone on day of release and not once have I heard any crackling or poppling. Sound is nice and clear.
Wonder if there is a bad batch out there?
I'm using hardware version 900p.12 and no crackling or garbled audio. Just got it a few days ago.
Sent from my SM-N900P using xda app-developers app
skippyg said:
I'm using hardware version 900p.12 and no crackling or garbled audio. Just got it a few days ago.
Sent from my SM-N900P using xda app-developers app
Click to expand...
Click to collapse
I have the hardware version 900p.12 and my voice calls are all messed up. It's driving me nuts I got the phone at bestbuy on day one
Sent from my SM-N900P using xda app-developers app