Related
So I just cracked my phone's screen today (stupidest way.. I've never damaged a phone ever, I baby them) and trust me, it hurt ME. Anyway.
I have insurance on the phone (girlfriend put it on when we started the contract) anyway, I have heard HORRIBLE things about Asurion replacements (bad refurbs, usually either dirty, scratched up or stop working within a couple of weeks) and I really don't want to be on that boat.
On the other hand I could just have the digitizer replaced (since the actual LCD and the phone works superb) but I have two problems with this:
A. I don't know how to repair it myself, never dealt in repairing hardware.
B. I can't seem to find a place around me that fixes anything but stupid iPhones.
What would you guys do?
Oh, here's a picture if you want to share the pain...
EDIT:
Here's the current status (I figure I should keep everyone informed of how horrible this process is so when I finally find a way to get my problem fixed, someone else doesn't have to deal with all this).
When my girl and I first went into Sprint the first night and they told us they don't do physical repairs (which is a lie btw, they do if its less than 2 cracks and it takes up less than an inch, another store told me this) they had us start a replacement with Asurion over the phone. The guy was ready to ship the phone but I told him to wait off to see if I could get the screen replaced someplace else. He said he'd keep the ticket open.
Today after going to two other Sprint stores (one said they don't do physical repairs, other said what I already posted above about the cracks). I told my girlfriend (she's the primary on the account) to go ahead and file the insurance claim. Asurion had no record of the guy leaving the ticket open, but somehow they needed a FAXED (no e-mail) copy of her photo ID.
Tomorrow I will be going to Sprint and I will tell them this horrible experience. I know its a third party company that deals with this, but I've about had it. My bills say Sprint, not Asurion, they will find a fix or I'll cancel contract right in front of them with no EFT due to the Administration fee change. It's horrible customer service. The second time we called Asurion (to finish the claim that was lost) we were on hold for half an hour.
Oh another thing I'm going to be showing the Sprint manager tomorrow:
http://support.sprint.com/support/article/Find_out_the_cost_of_replair_or_replacement_for_your_device/case-ba416758-20090629-111250
Specifically the last two words of the first paragraph, I know it's outdated, but because of that reason, it shouldn't be up on their website in the first place.
I will let everyone know how this goes afterwards.
They sent me a new one when I cracked my og evo screen
Sent from my PG86100 using Tapatalk
I have heard people slamming new phones as well. Have u taken it in to a repair shop (sprint) and asked if they can just repair it? Look on Craigslist people advertise repairs on it all the time
I would have it replaced if u can't work on it urself. They usually sell screens and digitizers on eBay. I would suggest buy both since they are glued together. It's just easier to replace.
Sent from my PG86100 using XDA App
Go into a Sprint repair store and show it to them. If they have a cool repair tech he may fix it for you for free. When my camera cover glass cracked they fixed that for free, but it depends on the store. Some are helpful and some follow company policy strictly. There is a post here that walks you through replacing the screen if you want to try it yourself and have the tools. You also have to weigh the costs. Are a screen and digitizer cheaper than the $100 deductible on Asurion. Since the 3D is still a new phone chances are you will get a new one from Asurion. Also, are you rooted with revolutionary?? Which is a much better root than the HTC method. If you are, any new phone will come with the new bootloader which means you will only be able to use HTC's method of rooting.
just 2 weeks ago we needed to replace a lost og evo on my account, we got a brand new one, unopened box. with that phone as old as it is I would think you would get a new one with a 3D
edit: i didnt read the above post,, good point, i wouldn't want to get stuck with the 1.500 hboot you cant use the revolutionary on
If you are happy with the device have it repaired.
As another posted stated check ahead of time. Some devices have the LCD glued to the touchscreen/glass aka digitizer/glass. Manufacturers do this to help prevent dust from collecting on the LCD over time.
I have not taken apart a 3D yet so i cant confirm that as of yet.
Feel free to PM me for more info. I cant officaily offer to help you fix it, board rules. wink wink nod nod special handshake. but if i can help i will.
We are not even supposed to touch 3d's yet , the crack looks to take up less then an inch of screen they should replace it for you , there no I referbs yet anyway .
My store has swapped out front panels for free even without insurance, given we have the parts phone to strip , since we can make a ticket for 3d's yet
If you don't have an Evo3d well ...
Call a sprint service and repair store, ask to speak to a tech there, and tell the truth as far as what happened and the size of the crack. If it's around an inch or less they should cover it. If it's a bigger crack if you make a good impression on the tech they may cover it anyways and replace the whole panel at no charge if you have TEP.
I would call or email Htc about it... Maybe they do it for you even if u have to pay... I would pay to get it fix.. just to keep my original device!!!
Sent from my PG86100 using Tapatalk
I have actually had nothing but good experiences with Asurion. On my OG EVO I had to have it replaced and they sent me a refurb. The refurb had a small indention in the screen. I called them and they have to by policy run some tests. The tests are for technical problems, but they still ran through them even though my issue was cosmetic. After my dent was still there after rebooting the phone lol they sent me a brand new one. They always send the phones out next day shipping and as long as they have them in stock you will get yours the next day.
I would, like others have suggested, take it into a Sprint repair center and see if they will fix it. Then basically it's research on just how hard or easy it will be to replace it yourself. If it cost more than $100 or you feel completely overwhelmed, I would get the replacement through Asurion. Just remember, they have certain stickers and ways to tell if you have opened your phone up and it will void your 1 year warranty should something happen.
Thanks for all the replies guys. I forgot to add this to the OP: I took the phone into Sprint yesterday I and was told that they don't fix any sort of physical damage, which I thought was bull based on other threads I saw here in the forums. Any special policy or anything I should bring up to have them stop lying to me? I
And it's comforting that everyone ha s had good experiences with Asurion. If I can't have the screen fixed I'll definitely do that. The fact that is new brings up a good point, but I've also read they'll wait until they have the phone to replace it for you.
Racer Of All said:
Thanks for all the replies guys. I forgot to add this to the OP: I took the phone into Sprint yesterday I and was told that they don't fix any sort of physical damage, which I thought was bull based on other threads I saw here in the forums. Any special policy or anything I should bring up to have them stop lying to me? I
And it's comforting that everyone ha s had good experiences with Asurion. If I can't have the screen fixed I'll definitely do that. The fact that is new brings up a good point, but I've also read they'll wait until they have the phone to replace it for you.
Click to expand...
Click to collapse
It might not be a corporate repair store
Sent from my Nexus S 4G using xda premium
My store does , but like I said you can't open up 3d's yet so its more like a favor insured or not
If you don't have an Evo3d well you don't have an Evo3d
The store I went to was an official Sprint one. I did a bunch of calling to all the repair stores around me, all of them told me they wont touch it if it's physically damaged (I threw in that was less than an inch).
I DID get a guy that at least asked if it was one crack and I told him it was a main one and was spider webbed out, he told me that the tech would look at it, so I"m going over now and see what happens. I'll keep everyone posted. I just rather not spend 100 bucks on a new refurbed phone when the crack is not that giant.
Racer Of All said:
I just rather not spend 100 bucks on a new refurbed phone when the crack is not that giant.
Click to expand...
Click to collapse
Well it looks pretty bad
Sent from my Nexus S 4G using xda premium
Id bet you get a new one since the phone is so new.
I have a policy with ensquared. I've never turned in a claim but they say that they will use new phones more often than not. Not sure if asurion works the same way.
Sent from my PG86100 using XDA App
Here's the current status (I figure I should keep everyone informed of how horrible this process is so when I finally find a way to get my problem fixed, someone else doesn't have to deal with all this).
When my girl and I first went into Sprint the first night and they told us they don't do physical repairs (which is a lie btw, they do if its less than 2 cracks and it takes up less than an inch, another store told me this) they had us start a replacement with Asurion over the phone. The guy was ready to ship the phone but I told him to wait off to see if I could get the screen replaced someplace else. He said he'd keep the ticket open.
Today after going to two other Sprint stores (one said they don't do physical repairs, other said what I already posted above about the cracks). I told my girlfriend (she's the primary on the account) to go ahead and file the insurance claim. Asurion had no record of the guy leaving the ticket open, but somehow they needed a FAXED (no e-mail) copy of her photo ID.
Tomorrow I will be going to Sprint and I will tell them this horrible experience. I know its a third party company that deals with this, but I've about had it. My bills say Sprint, not Asurion, they will find a fix or I'll cancel contract right in front of them with no EFT due to the Administration fee change. It's horrible customer service. The second time we called Asurion (to finish the claim that was lost) we were on hold for half an hour.
Oh another thing I'm going to be showing the Sprint manager tomorrow:
http://support.sprint.com/support/article/Find_out_the_cost_of_replair_or_replacement_for_your_device/case-ba416758-20090629-111250
Specifically the last two words of the first paragraph, I know it's outdated, but because of that reason, it shouldn't be up on their website in the first place.
I will let everyone know how this goes afterwards.
Why are you calling asurion. You can go to their website, file a claim, and be done in about 2 minutes. No dealing with assholes and your new phone will arrive in a couple of days.
Because when I tried to do that it told me that "more information was needed" and to call in.
Going into Sprint in an hour or so.
So after getting my screen replaced and the store borked my camera and couldn't fix it they ordered me a replacement phone. I got it yesterday and 2 of the softkeys don't light up. So I call sprint to let them know so they can send another phone and they tell me i have to go to a repair store first so the store can order the phone. I told them i shouldn't need to take my own time and gas to go to a store because they sent me a defective phone. The rep agreed and is trying to get approval to send me a phone. Am I right or should I just go to a store? Has any one else had this problem?
Sent from my PG86100 using XDA
Same exact thing and a dull area in the screen and they tol me the same thing. I just rooted it and moved on.
metalfan78 said:
So after getting my screen replaced and the store borked my camera and couldn't fix it they ordered me a replacement phone. I got it yesterday and 2 of the softkeys don't light up. So I call sprint to let them know so they can send another phone and they tell me i have to go to a repair store first so the store can order the phone. I told them i shouldn't need to take my own time and gas to go to a store because they sent me a defective phone. The rep agreed and is trying to get approval to send me a phone. Am I right or should I just go to a store? Has any one else had this problem?
Sent from my PG86100 using XDA
Click to expand...
Click to collapse
Hell no man youre right. Why you got to spend your money for their mess up. If they want your business they need to do their end and give you a working device if thats what they said they were going to do.
I agree but theyre making it a pain in the ass. I'll hold out for them i think
Sent from my PG86100 using XDA
ya i would try and do it that way but wouldn't spend too much time arguing.
Agreed
Sent from my PG86100 using XDA
It's a pain in the ass, however that's their policy. From their perspective, they would be wasting money if they just sent out phones to people without actually looking at them first to verify the problem. I went through the same thing with my original Evo, had 7 replacements, all had some sort of problem, and every one I had to take into the store so they could look at it.
This is why i buy from best buy. Anything is messed up, break it. $10 a month, unlimited replacements. Got my replacement in 3 days. No questions asked, took 10 minutes to get the replacement process going.
I guess ill go to a store tomorrow. I understand wanting to verify the defect but its still b.s. Defective refurbished phone right out of the box shouldn't be my problem. That's why I hate refurbs. Oh yea, and the lady I talked to today said ' let's go ahead and do a factory reset'. I told her that its always the first thing I do when I open a new phone, and this is a hardware issue not software. It made me chuckle a little.
Sent from my PG86100 using XDA
btdt, Sprint replaced my wife's 3D, two bad soft keys, had to go to a repair store, they happened to have a replacement, so we didn't have to wait.
Sent from my HAL 9000 3D
I ordered a replacement because I have dust under the screen and the digitizer was acting up. Received a refurb in a day. Back cover was messed up, one of the lights was dim and didn't have a power button. Called Sprint and told them that I was sending it back, they said they would send another one out but expect to wait 1-2 weeks. That was 2 1/2 weeks ago. Honestly, when/if I get it, I'll probably just send it back. Have heard anything good about refurbs. Guess I can live with a little dust under my screen.
Sent from my PG86100 using XDA
Good day, the issue isn't with the refurbs per se. I got a 3D on launch day, 2 months later had to replace it and am still on the "refurb" Sprint sent. It has to do with the original issue, based on this is what gets refurb'ed, new housing and on its way. After a POST (power on self test). The service & repair locations are limited to what can be done. I'm a repair technician and do anything but repair most of the time. We're no longer allowed to solder anything, parts allocation is horrendous and to top things off we have at best 2 hours to try to duplicate the issue. Sorry for venting guys, I hear this all day, every day. I didn't refurb it myself and if it left our doors I have to disassemble and inspect, also there's 3-6 phones queued up. Most stores have 3 techs to cover a 7day work week and indirect dealers (I work for one) have only 1, working open to close 6 days a week.
Had to get my first refurbished replacement a couple weeks ago. It was garbage. Kept freezing and restarting. Did several factory resets from bootloader, and it didn't fix it. Asked for another one. Got it in the mail, ordered my EVO 4G LTE, and now my refurbished EVO 3D is on Craigslist. I'm done with it.
I'm close to that point too.
Sent from my PG86100 using XDA
am I the only one that hasn't had problems with phones my evo 4g and evo 3d were perfect! no problems at all.
Sent from my PG86100 using Forum Runner
dfskevinohyeah said:
am I the only one that hasn't had problems with phones my evo 4g and evo 3d were perfect! no problems at all.
Click to expand...
Click to collapse
Yeah, I've replaced my evo 3d twice, my wife has had to replace her shift once. It seems like it is worth getting the sprint warranty add-on when buying HTC phones...
mkokotovich said:
Yeah, I've replaced my evo 3d twice, my wife has had to replace her shift once. It seems like it is worth getting the sprint warranty add-on when buying HTC phones...
Click to expand...
Click to collapse
haha we are like complete opposite to me getting the warranty was a wast of money! have had it for about 2 years now for 8 dollars that's like 192 dollars I could have saved just canceled two days ago.
Sent from my PG86100 using Forum Runner
Just bit the bullet and got another refurb, they did have them in stock. Now for another root\rom weekend.
Yea I went to the sprint store earlier and they ordered me another
Sent from my PG86100 using XDA
dfskevinohyeah said:
haha we are like complete opposite to me getting the warranty was a wast of money! have had it for about 2 years now for 8 dollars that's like 192 dollars I could have saved just canceled two days ago.
Sent from my PG86100 using Forum Runner
Click to expand...
Click to collapse
Same here. I canceled insurance long ago. Had to have my original EVO replaced once due to bad usb port. $35 and I was on my way. The only phone I ever had to replace on a constant basis was the touch pro..that thing was ****. That was the last phone I insured.
Sent from my PG86100 using Tapatalk
Back in April I cracked my screen on my 3d. Sent me a refurbished replacement. Within a month the soft keys and bottom of the screen go out. Take it back in to the repair store and they order a replacement. I wait over a week and What do I get? A certified pre owned with the paint chipping off. Is this normal? Read other people got different phones so why do i get a paint chipped used phone?
Sent from my PG86100 using xda premium
Mindripper72 said:
Back in April I cracked my screen on my 3d. Sent me a refurbished replacement. Within a month the soft keys and bottom of the screen go out. Take it back in to the repair store and they order a replacement. I wait over a week and What do I get? A certified pre owned with the paint chipping off. Is this normal? Read other people got different phones so why do i get a paint chipped used phone?
Sent from my PG86100 using xda premium
Click to expand...
Click to collapse
You're not alone. Sprint only offers refurbished EVO3Ds as replacements. I've gone through probably 7 or 8 phones already, and all of them have had issues.
My current phone has a big blue patch on the screen, it's missing the rubber gasket around the screen, and the aluminum frame around the screen is bent.
I'm overseas right now, so I can't get a replacement, but I definitely will when I'm back in the states. I'm kind of hoping I can get another phone, since I've only had bad luck with the EVO 3d, it seems. I emailed the technician at my local Sprint store, and as of right now, it seems you can only get an EVO3D as a replacement for an EVO3D.
I just got a new phone from sprint today after the one they had send me had hardware issues and a blue spot in my screen.
Sent from my PG86100 using Tapatalk 2
I'm in the same boat. This is my 3rd replacement. Time will tell how this one works. I hate refurbs.
Sent from my PG86100 using XDA
Mindripper72 said:
Back in April I cracked my screen on my 3d. Sent me a refurbished replacement. Within a month the soft keys and bottom of the screen go out. Take it back in to the repair store and they order a replacement. I wait over a week and What do I get? A certified pre owned with the paint chipping off. Is this normal? Read other people got different phones so why do i get a paint chipped used phone?
Sent from my PG86100 using xda premium
Click to expand...
Click to collapse
I'd complain about it till u get what.I got for as replacement. And by the way I didn't have to complain at all. Just went on Asurion.com and this is what I ended up with and COULDN'T be any happier! I won't be buying HTC ever again!
Sent from my SPH-D710 using XDA
t4d73 said:
I'd complain about it till u get what.I got for as replacement. And by the way I didn't have to complain at all. Just went on Asurion.com and this is what I ended up with and COULDN'T be any happier! I won't be buying HTC ever again!
Sent from my SPH-D710 using XDA
Click to expand...
Click to collapse
Dropped my Evo 3D back on the 6th. Cracked the screen. Went to Asurion for the first time ever (have had insurance on all my phones for the past 4 years) and am getting an Epic Touch 4G as a replacement. Hopefully, I won't be disappointed.
tgruendler said:
Dropped my Evo 3D back on the 6th. Cracked the screen. Went to Asurion for the first time ever (have had insurance on all my phones for the past 4 years) and am getting an Epic Touch 4G as a replacement. Hopefully, I won't be disappointed.
Click to expand...
Click to collapse
Trust me when I say this man u will definitely not be disappointed at all! I love everything about this device and Im not looking back! See u on the.other side lol! Enjoy u will.
Sent from my SPH-D710 using XDA
My wife's Evo 3D wouldn't charge up (broken prong). The sprint store ordered her a brand new Evo 3D (same ugly purple one as her original). It arrived within a week and no issues with it at all. Not sure why some get refurbs, some get new ones, and others get different phones instead.
Kfunk said:
My wife's Evo 3D wouldn't charge up (broken prong). The sprint store ordered her a brand new Evo 3D (same ugly purple one as her original). It arrived within a week and no issues with it at all. Not sure why some get refurbs, some get new ones, and others get different phones instead.
Click to expand...
Click to collapse
It must depends on who u go through. Store our Asurion. Seems like Sprint still had them in stock.
Sent from my SPH-D710 using XDA
t4d73 said:
It must depends on who u go through. Store our Asurion. Seems like Sprint still had them in stock.
Sent from my SPH-D710 using XDA
Click to expand...
Click to collapse
That would make sense. Our case, it was a manufacturer's defect so insurance (asurion) was not invloved. Guess we got lucky
I guess I will stick out my light screen bleeding... If only they replaced it with an LTE
I tried to get sprint to replace my phone when the whole left edge bent off. they told me i would have to pay 100 for a replacement if I had the insurance. I thought the whole reason to pay for the insurance is that if the phone broke you got a free replacement. Im glad i didnt pay for the insurance and I walked out of the store with a case
Out of curiosity why are people even carrying insurance on these phones anyways? Can one just find a good used replacement on ebay or craigslist for about the same price as the deductible?
Sent from my EVO using XDA
I'm on phone number 4 as well, holding out for the new S3 if possible or it might be phone 4 due to a crappy usb port.
Phone #1 kept randomly rebooting, then after a reboot it decided to never connect to the Sprint network again.
Phone #2 had some visible junk behind the screen.
Phone #3 decided it wanted to commit suicide while I was watching Netflix, it made a loud beeping noise and would never come back on.
Phone #4 Capacitive light buttons are dimmed and since flashing cm9 they won't even come on. The usb port is getting loose and I have to charge my phone at an angle (awesome).
I know this really isn't HTC's fault due to Ausrion (sp) phones but going through 4 phones is kind of pushing me away from HTC. Waiting for S3 reviews to decide on that or the 4G LTE.
Already said screw it and picked up my LTE
Sent from my EVO using xda premium
Well looks like phone number 5 coming monday or tuesday. #4 just quit on me today, turned the phone off today because I had so training and when I got finished, turned the phone on and the screen won't come on......yay!
Took it to the coperate store, they looked at it and said we will get you another one (refurb). Does anyone know if the refurbs are from Sprint, Asurion, or HTC? If these are HTC refurbs this is quite dissapointing. On a positive note, while waiting at the store they had two very lovely women working there, one Cuban and one Puerto Rican,
t4d73 said:
Trust me when I say this man u will definitely not be disappointed at all! I love everything about this device and Im not looking back! See u on the.other side lol! Enjoy u will.
Sent from my SPH-D710 using XDA
Click to expand...
Click to collapse
I've been notified that Asurion will be sending me an ET4G as well since they dont have any more evo 3ds. Did they send u a new one? The phone has been out for almost a year now so im thinking it will be a refurb. Hopefully its in good condition.
Jfree3000 said:
Well looks like phone number 5 coming monday or tuesday. #4 just quit on me today, turned the phone off today because I had so training and when I got finished, turned the phone on and the screen won't come on......yay!
Took it to the coperate store, they looked at it and said we will get you another one (refurb). Does anyone know if the refurbs are from Sprint, Asurion, or HTC? If these are HTC refurbs this is quite dissapointing. On a positive note, while waiting at the store they had two very lovely women working there, one Cuban and one Puerto Rican,
Click to expand...
Click to collapse
Cuban and Puerto Rican? Did u ask them where they were from lol? Sounds like a nice pair
Visionikz03 said:
I've been notified that Asurion will be sending me an ET4G as well since they dont have any more evo 3ds. Did they send u a new one? I would assume so since the phone has only been out for a few months.
Cuban and Puerto Rican? Did u ask them where they were from lol? Sounds like a nice pair
Click to expand...
Click to collapse
While I was waiting there was an older guy there and he was flirting with the Cuban female and we talked for a while. He apparently flirts with her a lot and told me she was Cuban nd he said you owe me some red beans and rice and plantains lol. I had spoken to the other female and she told me she was Puerto Rican, they both make me wonder why I got married. :crying:
Jfree3000 said:
While I was waiting there was an older guy there and he was flirting with the Cuban female and we talked for a while. He apparently flirts with her a lot and told me she was Cuban nd he said you owe me some red beans and rice and plantains lol. I had spoken to the other female and she told me she was Puerto Rican, they both make me wonder why I got married. :crying:
Click to expand...
Click to collapse
yeah the island women tend to make u wish u were single lol...
Well...2 days ago my EVO LTE died. I recieved a text, went to check it, screen would not turn on although the green notification light was blinking. Tried all the different combos of holding power/volume up/down etc. Nothing worked...phone wouldn't charge when plugged in. Took it to Sprint repair center and they said it was a dead. They said they had to order a replacement...gave me a loner phone the next day which was an ancient LG Rumor 2. Rep took about 30 minutes tinkering with the phone and couldn't make a call out. He assured me it would work within an hour. It was already about 7ish. 2 hours later phone doesn't work. I call Sprint tech support and they can't do anything and that the phone is on back order also.
Two things...I ordered this phone through wirefly, does this matter to Sprint? I have insurance with Sprint. Can I demand a new phone right away? I use the EVO for my business e-mails and personal also. Looks like I'm going to be without it for awhile.
jimmyg41 said:
Well...2 days ago my EVO LTE died. I recieved a text, went to check it, screen would not turn on although the green notification light was blinking. Tried all the different combos of holding power/volume up/down etc. Nothing worked...phone wouldn't charge when plugged in. Took it to Sprint repair center and they said it was a dead. They said they had to order a replacement...gave me a loner phone the next day which was an ancient LG Rumor 2. Rep took about 30 minutes tinkering with the phone and couldn't make a call out. He assured me it would work within an hour. It was already about 7ish. 2 hours later phone doesn't work. I call Sprint tech support and they can't do anything and that the phone is on back order also.
Two things...I ordered this phone through wirefly, does this matter to Sprint? I have insurance with Sprint. Can I demand a new phone right away? I use the EVO for my business e-mails and personal also. Looks like I'm going to be without it for awhile.
Click to expand...
Click to collapse
Sounds like a slam dunk to me. Go to local Sprint store that does repairs. They will have one in stock. You pay the insurance for a reason. As long as you have the Sprint insurance it doesn't matter where you bought it. Good luck.
Though on backorder ours have been arriving within 48 hours.
There is nothing in TEP that states one is entitled to a new phone right away, nor a brand new one.
Sometimes talking with the manager might help but if they had a loaner available it already sounds like they went above and beyond...typically loaner phones are not given out
Sent from my EVO using xda app-developers app
I had a friend who's wife had a photon..the USB broke and they gave her a brand new LTE in its place..I. was like wtf...why didn't they give her the LG viper or something else..but the LTE? I guess some ppl get lucky . My 3d broke several times and I was never offered like a epic touch or something
Thanks for the replies guys. I spoke to the manager and explained to him the situation. He said he would have a new phone later today. I'm just glad to have my phone back. Almost 3 days with only a work phone sucks.
jimmyg41 said:
Thanks for the replies guys. I spoke to the manager and explained to him the situation. He said he would have a new phone later today. I'm just glad to have my phone back. Almost 3 days with only a work phone sucks.
Click to expand...
Click to collapse
Are they going to make you pay a deductible? Or just an even swap?
premo15 said:
Are they going to make you pay a deductible? Or just an even swap?
Click to expand...
Click to collapse
Im sure if there was no physical damage that they just do a flat swap its not his fault its a maufacturing issue with the phone so y would he hve to pay a deductible. Only assurion claims pay deductible from what ive been told by sprint.
Sent from the depths of hell
wileout said:
Im sure if there was no physical damage that they just do a flat swap its not his fault its a maufacturing issue with the phone so y would he hve to pay a deductible. Only assurion claims pay deductible from what ive been told by sprint.
Sent from the depths of hell
Click to expand...
Click to collapse
Correct. Those with TEP pay no deductible for in store replacement/repair
Sent from my EVO using xda app-developers app
00mred00 said:
Correct. Those with TEP pay no deductible for in store replacement/repair
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
DHRP for csat
Sent from my EVO
tuscani1821 said:
DHRP for csat
Sent from my EVO
Click to expand...
Click to collapse
Lol
Sent from my EVO using xda app-developers app
Received a new phone....didn't pay a deductible.
I had six OG Evo's, and never once did I pay anything through the authorized repair center. After the third time, they no-longer even took my ticket number from Sprint. They just took the phone and swapped it with another one, with no paperwork. I am have Black Tie through BB and I'm on my third LTE, and I cannot complain. The BB Mobile store gave me a bunch of crap about sending it back, etc., so I went to the main store and they swapped it out with a brand new one right there.
00mred00 said:
Correct. Those with TEP pay no deductible for in store replacement/repair
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
Just to be clear...not sure why there is any question on deductible lol.
Total Equipment Protection is
In store extended warranty basically
And
insurance from asurion for lost stole or damaged beyond repair and requires a deductible
Sent from my EVO using xda app-developers app
So say I broke the charging port on my LTE by accident I have tep thru sprint.
How's that work?
Sent from my EVO using xda premium
s0calstate0fmind said:
So say I broke the charging port on my LTE by accident I have tep thru sprint.
How's that work?
Sent from my EVO using xda premium
Click to expand...
Click to collapse
That is an assurion claim because it's physical damage caused by you not the manufacturer.
Sent from my A500 using Tapatalk
Yeah those charging ports are delicate. Broke it on my first evo late and had to pay a $100 deductible.
Sent from my EVO
celticking said:
Yeah those charging ports are delicate. Broke it on my first evo late and had to pay a $100 deductible.
Sent from my EVO
Click to expand...
Click to collapse
Figured one of my little girls ran by and caught my charger cord n flung my evo across the room. Expected the screen to be broken or at least a dent to the body...but nope.....just broke off the plastic in the charger port
Sent from my EVO using xda premium
Dropped mine on it's face yesterday. Took it to 3 different stores asking for a repair, no one could do it. They said they wouldn't even touch it, and that I had to file a claim through Asurion. So I did, and will be receiving a replacement on Tuesday. I had to pay a deductible, but it was only $100 (was expecting $150). So, I'm keeping my fingers crossed for a brand new one, and not a refurbished. I usually get mad when I get a refurb as a replacement when it's not something that I did to it, but this time I dropped it and broke it. I've NEVER dropped a phone before, and sure enough, I've dropped this one twice (once in a parking lot and the one that killed it on hardwood floors). I'll report what I get Tuesday when it comes in. At least if it's new, and it's not updated, I'll definitely be rooting that one while I'm on my trip for work.
By the way, can anyone who's received a recent replacement tell me if you've received a refurbished model or a brand new one in the box?
So far all new, but they were all in store replacements
http://androidforums.com/htc-evo-4g-lte/593113-refurbished-models.html
Sent from my SAMSUNG-SGH-I727 using xda app-developers app
eXplicit815 said:
Dropped mine on it's face yesterday. Took it to 3 different stores asking for a repair, no one could do it. They said they wouldn't even touch it, and that I had to file a claim through Asurion. So I did, and will be receiving a replacement on Tuesday. I had to pay a deductible, but it was only $100 (was expecting $150). So, I'm keeping my fingers crossed for a brand new one, and not a refurbished. I usually get mad when I get a refurb as a replacement when it's not something that I did to it, but this time I dropped it and broke it. I've NEVER dropped a phone before, and sure enough, I've dropped this one twice (once in a parking lot and the one that killed it on hardwood floors). I'll report what I get Tuesday when it comes in. At least if it's new, and it's not updated, I'll definitely be rooting that one while I'm on my trip for work.
By the way, can anyone who's received a recent replacement tell me if you've received a refurbished model or a brand new one in the box?
Click to expand...
Click to collapse
I got a refurbished one from asurion about 2 weeks ago
Sent from my EVO using xda app-developers app
Hello,
Just wanted to share my experience with my Evo. First I love this phone. I sit next to an apple guy all day and just laugh and laugh and laugh. But the phone is only amazing when it actually turns on. Starting last Saturday - I experienced power issues, where my phone would just turn off - and would only turn back on if I introduced a power source, AC or USB didn't matter. Then after about 4 of these episodes, my phone just stopped wanting to turn on at all, with our without a power source. Walked into a Sprint retail shop - basically was called a retard for not buying insurance, and was told I was out of luck. I told them that's crap - I've been a sprint customer for 10 years, blabalabla do something or I walk next door to Verizon. So he called his buddy at a Sprint service store. I was informed of a known issue that involved our phones - but no details on what that issue was, either they didn't know or didn't want to say. Anyway, I was told I could RMA my phone for $35 and then add insurance afterwards. Next day - new phone - done. No one knew at sprint, or was willing to admit what the issue actually was.
1. Anyone know what the issue actually is? Sprint claimed "Software", not accepting updates, basically all software. IMO, you need power before your software loads, so how could it be a software issue?
2. If it is indeed a battery discharge issue - I would imagine stripping the phone and replacing the battery should fix it? Is it solved in certain hardware versions?
Never heard of this issue. My EVO 3D was replaced within the first week I had it because the battery died and wouldn't turn back on again being charged or anything. Turned out to be an issue with all of them. Took it into a Sprint store (mind you I have TEP and it was a week old phone) and they just gave me a new one.
I call all my customers retards regardless if they have TEP or not.
Sent from my Genesis that does what Nintendon't
tuscani1821 said:
I call all my customers retards regardless if they have TEP or not.
Sent from my Genesis that does what Nintendon't
Click to expand...
Click to collapse
I call the representatives in the stores retards. For whatever reason, every store that I've been to in Central Florida have people working there that know absolutely nothing about their phones. I made a sale for a representative one time while I was killing some time looking at the phones that were out. All I had to do was amaze the customer with the features of the phone, that's all.
eXplicit815 said:
I call the representatives in the stores retards. For whatever reason, every store that I've been to in Central Florida have people working there that know absolutely nothing about their phones. I made a sale for a representative one time while I was killing some time looking at the phones that were out. All I had to do was amaze the customer with the features of the phone, that's all.
Click to expand...
Click to collapse
That is true. I have to say that most sales representatives don't know squat about phones.
Sent from my Genesis that does what Nintendon't
I also just RMA'ed my first day release EVO 4G LTE due to light leakage from the home button. When I originally brought the phone in to a service store on July 18, the Sprint service tech said it was clearly defective, but I would still have to pay the $35 admin fee for Sprint to process the RMA. I wouldn't have to pay anything if I did it directly through HTC, but it would take up to 2 weeks to get a replacement. So last week I decided to just pay the $35 and have Sprint send me a replacement with the return envelope. However, this time, the tech said that the light leakage was a "cosmetic defect" that doesn't affect the phone performance and he refused to create an rma. I said that was retarded and asked for the manager, who promptly approved the e-ticket to rma the device.
The Sprint store customer service experience at the Greenfield, WI location can be so frustrating. We've been with Sprint forever, so I don't know if it is any better at AT&T or Verizon. But it makes me consider switching.
One of the Evo's in my family was defective upon opening the brand new phone (dead line in the digitizer grid) and they wanted $35 to replace it--absolutely absurd! Sprint's customer service is going down the drain, fast.
zachstanley said:
One of the Evo's in my family was defective upon opening the brand new phone (dead line in the digitizer grid) and they wanted $35 to replace it--absolutely absurd! Sprint's customer service is going down the drain, fast.
Click to expand...
Click to collapse
As in it was not outside of the 14 return period?
It always amuses me to see people who don't get insurance get upset at having to pay for a replacement device....
Sent from my EVO using xda premium
Sprint shouldn't be charging for hardware defects. If you bought it through sprint, you should inform the rep that it is sprints responsibility to replace hardware components that fail. Rep's at stores are night the brightest, they just have to meet their quota per week. I wouldn't go through them. I almost always go through retentions. They are the ones who know what they are doing, and have the power to credit money or perks to your account.
Whenever you have a problem with your phone, be it hardware failure, loss in service, want to upgrade early, replace with a similar model, call retentions first. The number can be found be looking online.
For those who have already paid the $35, you could call retentions and be credited that amount towards your next bill. Just tell them what happened, what you want, and they most likely will be able to help you.
p.s, retentions may ask you to take your phone to a store to have a sales rep look at it and determine if it's damaged from a hardware defect. This usually happens for claims like "my phone is bending" (happened to me). Theyre reasoning is that they want to make sure it's a defect before offering a free replacement. If the sales rep tries to tell you that you have to pay the $35, just tell explain the situation, "retentions just needs someone to determine if its defective, and then they'll replace it for free", and be on your way.
Hope this helps
Cheers
xanthra said:
Hello,
Just wanted to share my experience with my Evo. First I love this phone. I sit next to an apple guy all day and just laugh and laugh and laugh. But the phone is only amazing when it actually turns on. Starting last Saturday - I experienced power issues, where my phone would just turn off - and would only turn back on if I introduced a power source, AC or USB didn't matter. Then after about 4 of these episodes, my phone just stopped wanting to turn on at all, with our without a power source. Walked into a Sprint retail shop - basically was called a retard for not buying insurance, and was told I was out of luck. I told them that's crap - I've been a sprint customer for 10 years, blabalabla do something or I walk next door to Verizon. So he called his buddy at a Sprint service store. I was informed of a known issue that involved our phones - but no details on what that issue was, either they didn't know or didn't want to say. Anyway, I was told I could RMA my phone for $35 and then add insurance afterwards. Next day - new phone - done. No one knew at sprint, or was willing to admit what the issue actually was.
1. Anyone know what the issue actually is? Sprint claimed "Software", not accepting updates, basically all software. IMO, you need power before your software loads, so how could it be a software issue?
2. If it is indeed a battery discharge issue - I would imagine stripping the phone and replacing the battery should fix it? Is it solved in certain hardware versions?
Click to expand...
Click to collapse
That sounds a lot like what happened to my phone. I plugged it into my computer via USB and it basically went totally dead. Difference is, when I took it to a Sprint store, they told me it was a known issue and gave me a new phone.
Wait why the hell is sprint charging for hardware defects? I thought without TEP all hardware defects are supposed to be a free replacement for the first year? This is how it was done for me for the first year without insurance on my OG EVO and touch pro 1.
Sent from my EVO using xda app-developers app
neoshi said:
Wait why the hell is sprint charging for hardware defects? I thought without TEP all hardware defects are supposed to be a free replacement for the first year? This is how it was done for me for the first year without insurance on my OG EVO and touch pro 1.
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
its likely just sales reps taking advantage of people
I had to pay 35 without insurance also for a screen defect , had the month for 2 months
I love this. The phone has a one year warranty with sprint. End of story. I'm on EVO number 5 since June and each time I walk in, the sprint nerd says they hope I bought the insurance..I did but quickly remind them there warranty is free and is for one year. After that they talk to there manager , they order me a replacment phone. The last time the manager gave me a new one. Never paid a penny.
Sent from my EVO using Tapatalk 2
The amount of incorrect information in this thread makes it pitiful to call my self a Sprint customer. Without insurance you have to pay the $35 fee to get a phone replaced and fixed if it uses a part. It's not "RMA"ing it either, Sprint has their own in house service and repair program. If you have a hardware defect and you don't want to pay, send it to HTC because that is where your one year warranty is. With HTC. Not Sprint. They are a business, not a soup kitchen. And no, they won't replace your phone for cosmetic defects. Not a soup kitchen. If you have any issues with your phone out of the box, you have that 14 day return and exchange period to get it resolved without cost.
This thread is mostly about people taking responsibility for their own products and realizing everything isn't a handout. $35 for an entire replacement phone, which retails at over $500 is a hell of a deal. In fact, its usually cheaper than actually having the insurance, which is now $11 a month.
The way it has always been done for me with hardware defects with no damage caused by me in the first year (e.g. touch pro slide out keyboard flimsy keyboard ribbon cable, faulty screen on OG EVO) was that I walk into a sprint repair center, they see the problem, request a replacement device, no charge. They always tell me not to worry about fees since they just send it back to manufacturer and it's neither my problem nor Sprint's. I've been doing it like since 07 up until my last case in early 2011. Other folks around xda have been doing it the same exact way, so I'm guessing something has changed recently... which sucks.
Sent from my EVO using xda app-developers app
xanthra said:
Hello,
Just wanted to share my experience with my Evo. First I love this phone. I sit next to an apple guy all day and just laugh and laugh and laugh. But the phone is only amazing when it actually turns on. Starting last Saturday - I experienced power issues, where my phone would just turn off - and would only turn back on if I introduced a power source, AC or USB didn't matter. Then after about 4 of these episodes, my phone just stopped wanting to turn on at all, with our without a power source. Walked into a Sprint retail shop - basically was called a retard for not buying insurance, and was told I was out of luck. I told them that's crap - I've been a sprint customer for 10 years, blabalabla do something or I walk next door to Verizon. So he called his buddy at a Sprint service store. I was informed of a known issue that involved our phones - but no details on what that issue was, either they didn't know or didn't want to say. Anyway, I was told I could RMA my phone for $35 and then add insurance afterwards. Next day - new phone - done. No one knew at sprint, or was willing to admit what the issue actually was.
1. Anyone know what the issue actually is? Sprint claimed "Software", not accepting updates, basically all software. IMO, you need power before your software loads, so how could it be a software issue?
2. If it is indeed a battery discharge issue - I would imagine stripping the phone and replacing the battery should fix it? Is it solved in certain hardware versions?
Click to expand...
Click to collapse
This is exactly what happened to my first Evo LTE about a month after I got it. I ended up getting a replacement from best buy.
Sent from my Xoom using xda premium
For what its worth, I'm on my 4th EVO lte... I do pay the very cheap like 7 or 8 bucks for tep.
First LTE, was bent after a week, called 611, they said go to store, I said no (i repair phones and laptops and TVs) the techs are idiots, and you guys don't have any parts yet.. got new phone via mail 2 days later.
2nd lte, had bleeding light on bottom near home button, same deal when I called 611, same deal, got new phone in 3days.
3rd LTE, bottom left of screen rippled with slight movement, also speaker phone was borked. Again, told 611 their guys were morons and even called to see if they stocked replacement screen and speaker, so same thing, called 611, got new one, this time they on back order.. got sprint replacement in about week and half..
4th is ok, no issues, cept for hboot 1.19 which unless ur incompetent, is no biggie, wow, one simple command line to flash what ever..
Now I did have to argue a bit with phone support , they advised me to call asurion, I said no, its a hardware defect yada yada.. when ever they wernt working with me on phone, I asked what my early termination fee was, then I was shipped a phone..
U just gotta be Stern, not unreasonable with those guys
Sent from my EVO using xda app-developers app
neoshi said:
Wait why the hell is sprint charging for hardware defects? I thought without TEP all hardware defects are supposed to be a free replacement for the first year? This is how it was done for me for the first year without insurance on my OG EVO and touch pro 1.
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
Well - in defense of Sprint - I did not buy the phone there. But regardless any retailer should be able to RMA something with a defect - sort of like how car dealerships work. At least they offered the add on insurance since I "activated" a new phone. Now that I think about it - whats the activation cost of new phones lol ... like something around 35...
Nick